EMC VFCache. Troubleshooting Guide. v1.0 FOR WINDOWS AND LINUX P/N

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1 EMC VFCache v1.0 Troubleshooting Guide FOR WINDOWS AND LINUX P/N

2 Copyright 2012 EMC Corporation. All rights reserved. Published in the USA. Published January, 2012 EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without notice. The information in this publication is provided as is. EMC Corporation makes no representations or warranties of any kind with respect to the information in this publication, and specifically disclaims implied warranties of merchantability or fitness for a particular purpose. Use, copying, and distribution of any EMC software described in this publication requires an applicable software license. EMC 2, EMC, EMC Centera, EMC ControlCenter, EMC LifeLine, EMC OnCourse, EMC Proven, EMC Snap, EMC SourceOne, EMC Storage Administrator, Acartus, Access Logix, AdvantEdge, AlphaStor, ApplicationXtender, ArchiveXtender, Atmos, Authentica, Authentic Problems, Automated Resource Manager, AutoStart, AutoSwap, AVALONidm, Avamar, Captiva, Catalog Solution, C-Clip, Celerra, Celerra Replicator, Centera, CenterStage, CentraStar, ClaimPack, ClaimsEditor, CLARiiON, ClientPak, Codebook Correlation Technology, Common Information Model, Configuration Intelligence, Connectrix, CopyCross, CopyPoint, CX, Dantz, Data Domain, DatabaseXtender, Direct Matrix Architecture, DiskXtender, DiskXtender 2000, Document Sciences, Documentum, elnput, E-Lab, Xaminer, Xtender, Enginuity, eroom, Event Explorer, FarPoint, FirstPass, FLARE, FormWare, Geosynchrony, Global File Virtualization, Graphic Visualization, Greenplum, HighRoad, HomeBase, InfoMover, Infoscape, InputAccel, InputAccel Express, Invista, Ionix, ISIS, Max Retriever, MediaStor, MirrorView, Navisphere, NetWorker, OnAlert, OpenScale, PixTools, Powerlink, PowerPath, PowerSnap, QuickScan, Rainfinity, RepliCare, RepliStor, ResourcePak, Retrospect, RSA, SafeLine, SAN Advisor, SAN Copy, SAN Manager, Smarts, SnapImage, SnapSure, SnapView, SRDF, StorageScope, SupportMate, SymmAPI, SymmEnabler, Symmetrix, Symmetrix DMX, Symmetrix VMAX, TimeFinder, UltraFlex, UltraPoint, UltraScale, Unisphere, Viewlets, Virtual Matrix, Virtual Matrix Architecture, Virtual Provisioning, VisualSAN, VisualSRM, VMAX, VNX, VNXe, Voyence, VPLEX, VSAM-Assist, WebXtender, xpression, xpresso, YottaYotta, the EMC logo, and the RSA logo, are registered trademarks or trademarks of EMC Corporation in the United States and other countries. Vblock is a trademark of EMC Corporation in the United States. VMware is a registered trademark or trademarks of VMware, Inc. in the United States and/or other jurisdictions. All other trademarks used herein are the property of their respective owners. For the most up-to-date regulatory document for your product line, go to the technical documentation and advisories section on the EMC online support website. 2 VFCache Troubleshooting Guide for Windows and Linux

3 CONTENTS Chapter 1 Troubleshooting Understanding VFCache performance... 9 First things first Partitioning source devices Card issues Operational states Flash device health Unplanned shutdown LED indicators Log files Error messages VFCache Troubleshooting Guide for Windows and Linux 3

4 Contents 4 VFCache Troubleshooting Guide for Windows and Linux

5 Preface PREFACE As part of an effort to improve its product lines, EMC periodically releases revisions of its software and hardware. Therefore, some functions described in this document might not be supported by all versions of the software or hardware currently in use. The product release notes provide the most up-to-date information on product features. Contact your EMC representative if a product does not function properly or does not function as described in this document. Note: This document was accurate at publication time. New versions of this document might be released on the EMC online support website. Check the EMC online support website to ensure that you are using the latest version of this document. Purpose Audience This document describes troubleshooting for EMC VFCache. This document is intended for the host system administrator, system programmer, storage administrators, or operators who will be involved in managing VFCache. This guide has the following chapter: Chapter 1, Troubleshooting, describes troubleshooting steps. Related documentation The following EMC publications provide additional information: EMC VFCache Installation and Administration Guide EMC VFCache Installation Guide for VMware EMC VFCache VMware VSI Plug-In Guide Conventions used in this document VFCache Troubleshooting Guide for Windows and Linux 5

6 Preface WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury. NOTICE is used to address practices not related to personal injury. Note: A note presents information that is important, but not hazard-related. IMPORTANT An important notice contains information essential to software or hardware operation. Typographical conventions EMC uses the following type style conventions in this document: Normal Bold Italic Courier Courier bold Used in running (nonprocedural) text for: Names of interface elements, such as names of windows, dialog boxes, buttons, fields, and menus Names of resources, attributes, pools, Boolean expressions, buttons, DQL statements, keywords, clauses, environment variables, functions, and utilities URLs, pathnames, filenames, directory names, computer names, links, groups, service keys, file systems, and notifications Used in running (nonprocedural) text for names of commands, daemons, options, programs, processes, services, applications, utilities, kernels, notifications, system calls, and man pages Used in procedures for: Names of interface elements, such as names of windows, dialog boxes, buttons, fields, and menus What the user specifically selects, clicks, presses, or types Used in all text (including procedures) for: Full titles of publications referenced in text Emphasis, for example, a new term Variables Used for: System output, such as an error message or script URLs, complete paths, filenames, prompts, and syntax when shown outside of running text Used for specific user input, such as commands 6 VFCache Troubleshooting Guide for Windows and Linux

7 Preface Courier italic Used in procedures for: Variables on the command line User input variables > Angle brackets enclose parameter or variable values supplied by the user [ ] Square brackets enclose optional values Vertical bar indicates alternate selections the bar means or { } Braces enclose content that the user must specify, such as x or y or z... Ellipses indicate nonessential information omitted from the example Where to get help EMC support, product, and licensing information can be obtained as follows: Product information. For documentation, release notes, software updates, or information about EMC products, licensing, and service, go to the EMC online support website (registration required) at: Technical support For technical support, go to EMC online support and select Support. On the Support page, you will see several options, including one to create a service request. Note that to open a service request, you must have a valid support agreement. Contact your EMC sales representative for details about obtaining a valid support agreement or with questions about your account. Your comments Your suggestions will help us continue to improve the accuracy, organization, and overall quality of the user publications. Send your opinions of this document to: techpubcomments@emc.com VFCache Troubleshooting Guide for Windows and Linux 7

8 Preface 8 VFCache Troubleshooting Guide for Windows and Linux

9 CHAPTER 1 Troubleshooting This document provides troubleshooting guidelines for EMC VFCache. Topics include: Understanding VFCache performance on page 9 First things first on page 10 Partitioning source devices on page 10 Card issues on page 10 Error messages on page 14 Understanding VFCache performance Understanding how VFCache works will enable you to best take advantage of its benefits. On a write request, VFCache first writes to the array, then to the cache, and then completes the application IO. On a read request, VFcache satisfies the request with cached data, or, when the data is not present, retrieves the data from the array, writes it to the cache, and then returns it to the application. The trip to the array can be on the order of milliseconds, therefore the array limits how fast the cache can work. As the number of writes increase, the VFCache performance decreases. VFCache is most effective for workloads with 70% read-write ratio or more, with small, random IO (8K is ideal). IO greater than 64K will not be cached. Understanding VFCache performance 9

10 First things first When you have any concern about caching performance, check these issues first: Confirm that IO is flowing through the cached source device. Verify that the cache source device(s) are those being used by the application. Verify the application access pattern to make sure it can be accelerated with VFcache: Partitioning source devices Card issues Use OS tools to confirm that request sizes are smaller than 64k, and that read-write ratio is around 70% and higher. If the application does mostly reads, but the statistics show more writes, it may be that most of the reads are satisfied by the application caching. Use the application tools to verify this. Verify that the card is operating correctly. For more information, refer to Card issues on page 10. In Linux, once a source device has been started it cannot be partitioned. To partition the device, first stop the device, then create the partition, then restart the device. This section describes the following card issues: Operational states on page 11 Flash device health on page 11 Unplanned shutdown on page 12 LED indicators on page VFCache Troubleshooting Guide for Windows and Linux

11 Operational states The VFCache device can be one in the following operational states: State Started Stopped PT-RD PT-WR PT-RW Description Reads and writes are being processed by the cache device. This is the normal state. The device has been stopped. New source reads bypass the cache. This state would be entered if the cache encounters more than 64 read IO errors on cache device. New source writes bypass the cache. This state would be entered if the cache encounters more than 64 write IO errors. New reads and writes bypass the cache. This state would be entered due to health of the device. For more information, refer to Flash device health on page 11. Check the log for additional information. Flash device health You can manually change the operational state of a cache device or source device using the vfcmt set -opmode command. Flash devices have a finite life, usually determined by the program erase cycles (e.g. writes). In addition, flash devices can overheat if they sustain a high level of write requests. VFCache performs periodic "health check-ups" to prolong the life of your device. In some cases, VFCache may slow the rate of IO or bypass the device all together. Flash device health on page 11 Card issues 11

12 The following table summarizes the preventative measures that VFCache will take to keep your flash device in good shape: If this happens All flash program erase cycle ( life ) have been consumed. Drive enters write protect mode because the internal temperature is getting too hot Life consumed reaches 90% Life consumed reaches 100% The flash device reaches 100 degrees C The flash device exceeds 120 degrees C VFCache will do this Change cache status from started to PT-RW. Change cache status from started to PT-RW Write the following message to the log: %s: Attention! - VFCache cache device - Approaching End of Specified Lifetime. Continued usage may lead to loss of data and/or degraded performance %s is replaced with the actual OS device name Write the following message to the log: %s: Attention! - VFCache cache device - End of Specified Lifetime has been Reached. Any Additional Usage will Invalidate Warranty and Data Retention Specification. %s is replaced with the actual OS device name Write the following message to the log: %s: Attention! - VFCache cache is Now in Decreased Performance Mode due to Thermal Limiting. %s is replaced with the actual OS device name The flash device is taken offline, and VFCache writes the following message to the log: %s: Attention! - VFCache cache is Now in Thermal Shutdown mode to Prevent Over Heating. %s is replaced with the actual OS device name Unplanned shutdown An unplanned shutdown of the cache device, for instance from a power interruption, can cause the P320 device to enter into a metadata rebuild state. Rebuild can take up to 7 minutes. After the rebuild completes, you must restart VFCache manually. 12 VFCache Troubleshooting Guide for Windows and Linux

13 VFCache checks for the occurrence of an unplanned shutdown upon the execution of the vfcmt start -cache_dev command. If an unplanned shutdown is identified, VFCache sends the following message to the log: SfcMtStartCache:: Cache(<cache dev>, sn <serial# string> Rebuild <0/1, 0==the card is rebuilding> err <SfcMtError_t> LED indicators The following table describes the meaning of the LED indicator lights. Table 1 LED indicator codes HHHL Description Green LED Amber LED Red LED Off Off Off Indicates that power is off. Green/amber flashing alternately (200ms) Off Firmware is rebuilding tables. On Off Off Power on, no host activity. Flashing (30ms) Off Off Host, PCI, and NAND activity. Flash error code Flash error code Flash error code Indicates an error code. Error codes are three digits long and are displayed by blinking the first digit, then the second, then the third with pauses in between and a long pause before repeating. The drive is not operational. Firmware fatal error codes: 112: Failure during DRAM initialization 113: Not enough DRAM to run in the configured mode 313: DRAM UECC error 441: Error during chip initialization 411: Incorrect drive parameters in the firmware image Card issues 13

14 Table 1 LED indicator codes HHHL Description Green LED Amber LED Red LED Off Flashing (30ms) Off Meta data is being saved. Off On Off Safe to power off. Off Off On Drive encountered critical error. Call support. Log files Error messages By default, VFCache logs errors, warnings, and information messages. You can increase the log level to debug by setting the environment variable to debug mode "SFC_LOG_LEVEL=Debug". Note that doing so will affect performance. In Linux, you can find the log files in /var/log/messages. In Windows, all messages intended for the user are sent to the Windows Application Event log, together with a unique message ID. The following table describes common run-time error messages: Table 2 Common run-time error message Action Error Message Possible Reason Solution Adding a cache device, for example, vfcmt add -cache_dev /dev/rssdb cmdadd:: Cache for /dev/rssdb failed, Error: 0xe SFCMT Add Command error (14): Cache Device is invalid, not connected or discovered yet. In this case, /dev/rssdb is a non-existent device Use an existing, supported flash device. vfcmt add -cache_dev /dev/sdf cmdadd:: Cache for /dev/sdf failed, Error: 0x7 SFCMT Add Command error (7): Device not found or is unknown to VFC This error occurs when the device specified for the cache device is not supported by VFCache. Use a supported VFCache flash device 14 VFCache Troubleshooting Guide for Windows and Linux

15 Table 2 Common run-time error message (continued) vfcmt add -cache_dev /dev/rssda1 cmdadd:: Cache for /dev/rssda1 Succeeded, hd=4 Proceeding to start cache device cmdstart:: Cache for /dev/rssda1 failed, Error: 0x26 SFCMT Add command error(38): The size of the cache device does not meet minimum requirements. Supported cache sizes are 20GB 300GB Increase the size of the cache partition. vfcmt start -cache_dev /dev/rssda1 SFCMT Start command error(7): Device not found or is unknown to VFC. SFC-Cache Error: VFCache was unable to gain exclusive access to cache device Here, /dev/rssda1 is hosting a mounted filesystem Unmount the filesystem and retry the start command. The following table describes log error messages: Table 3 Log error messages Windows event ID (decimal) Log message Description 8 Device %1 successfully configured Windows specific. This message is logged each time the VFCache agent recognizes and configures a disk device. The %1 is replaced by harddiskx where X is the disk number. 9 Device %1 was not configured successfully, due to: %2 16 VFCache Agent transition to running state 17 VFCache Agent transition to stopped state Windows specific. This message occurs if the Windows VFCache agent is unable to configure disk device %1. %2 is replaced with the specific reason in text string format. Logged when the VFCache agent enters the normal running state. Logged when the VFCache Agent is stopped 18 Admin privileges required! Logged when a user with insufficient privileges attempts to execute a VFCache function. 19 Cache Device %1 successfully added to VFCache configuration, with handle %2 20 Cache Device %1 was not added to VFCache configuration, due to: %2 Logged when a cache device was successfully added. %1 refers to the cache device name and %2 is the numeric handle. Logged when an error occurs during the cache add operation. %1 specifies the cache device name and %2 provides additional error text. Error messages 15

16 Table 3 Log error messages (continued) Windows event ID (decimal) Log message Description 21 Source Device %1 successfully added to VFCache configuration, with handle %2 22 Source Device %1 was not added to VFCache configuration, due to: %2 Logged when source device %1 has been successfully added. %2 is the assigned handle. Logged when a problem occurs adding a source device. %2 is replaced with a detailed message. 23 Source Device %1 successfully started Logged when source %1 is successfully started 24 Source Device %1 was not started, due to: %2 Logged when source device %1 fails to start. %2 is replaced with detailed reason. 25 Cache Device %1 successfully started 26 Cache Device %1 was not started, due to: %2 Logged when cache device fails to start. %2 contains details. 27 Cache Device %1 successfully stopped 28 Source Device %1 was not stopped successfully, due to: %2 Logged when attempt to stop source device %1 fails. 29 Cache Device %1 successfully stopped 30 Cache Device %1 was not stopped, due to: %2 Logged when attempt to stop cache device failed. 31 Source Device handle %1 successfully deleted 32 Source Device handle %1 was not deleted, due to: %2 33 Cache Device handle %1 successfully deleted from VFCache configuration 34 Cache Device handle %1 was not deleted, due to: %2 35 Disabling MaxIO for Device %1 succeeded Logged when MaxIO functionality has been disabled. 36 Disabling MaxIo for Device %1 failed, due to: %2 37 The configuration for Cache Device %1 successfully migrated to Device %2 %1 is the existing cache device and %2 is the new cache device. 16 VFCache Troubleshooting Guide for Windows and Linux

17 Table 3 Log error messages (continued) Windows event ID (decimal) Log message Description 38 Cache Device %1 was not Migrated, due to: %2 39 Cache Purge for Device %1 succeeded 40 Cache Purge for Device %1 failed, due to: %2 41 VFCache Configuration Load started Logged when automatic boot configuration starts. 42 VFCache Configuration Load Completed. Logged at conclusion of boot time load. 43 %1: VFCache cache device - Approaching End of Specified Lifetime. Continued usage may lead to loss of data and/or degraded performance 44 %1: VFCache cache device - End of Specified Lifetime has been Reached. Any Additional Usage will Invalidate Warranty and Data Retention Specification Logged when the flash device is getting close to running out of program erase cycles. Logged when the flash device has completely run out of program erase cycles. The device needs to be replaced. 45 %1: VFCache cache device - Approaching Write Protect (Read Only) Mode. Please Ensure Any Pending Data is Saved Prior to Repurposing the Drive as Read Only or Retiring the Drive 46 %1: VFCache cache device is Now in Write Protect (Read Only) Mode. Any Pending Data Should be Saved to an Alternative Storage Device 47 %1: VFCache device is Now in Decreased Performance Mode due to Thermal Limiting 48 %1: VFCache cache device is Now in Thermal Shutdown mode to Prevent Over Heating This message is logged when the flash device exceeds 100 degrees C. This message is logged when the flash device used for caching is no longer available. When this event occurs, all IO is rerouted directly to the source devices. Error messages 17

18 18 VFCache Troubleshooting Guide for Windows and Linux

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