CCH ProSystem fx Engagement. Installation Guide

Transcription

1 CCH ProSystem fx Engagement Installation Guide 2018

2 2018 CCH Incorporated and its affiliates and licensors. All rights reserved. Material in this publication may not be reproduced or transmitted, in any form or by any means, without prior written permission. Requests for that permission should be directed to: CCH Incorporated Hamilton Ave. Suite 200 Torrance, CA The contents of this publication are believed to be accurate. However, responsibility cannot be assumed for the information contained herein, and the consequences resulting from the use thereof. Material in this publication is subject to change without notice. This Installation Manual and the computer software it describes are designed to provide accurate and authoritative information in regard to the subject matter covered. They are distributed with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional services. If legal advice or other expert assistance is required, the services of a competent professional should be sought. "CCH ProSystem fx Engagement" is a registered trademark of CCH INCORPORATED. Windows is a registered trademark of Microsoft Corporation. All other brand, product, or company names are trademarks or registered trademarks of their respective owners. Printed in U.S.A.

3 Contents Installation 1 Engagement 2018 System Requirements 1 Installation Considerations 2 Deployment Planning 2 Compressed Drives and/or Partitions 2 Technical Considerations 3 CCH ProSystem fx Engagement Administrator Considerations 3 Knowledge Coach Considerations 4 Pre-Installation Checklist 4 Installation Instructions 6 Installing Engagement for the First Time 6 Upgrading an Existing Version of Engagement 11 Post-Installation Checklist 12 Altering a Current Install of Engagement 12 Modifying a Current Install 12 Repairing a Current Install 13 Removing CCH ProSystem fx Engagement 14 Knowledge Coach Content 14 Terminal Services Installation 14 Terminal Services Database Installation 15 Terminal Services Client Installation 17 Using the CCH ProSystem fx Engagement Administrator 18 Initial Login to the Engagement Administrator 18 Appendix A: Installing SQL Server Installing SQL Server Creating a New SQL bit or 64-bit Instance for Engagement 20 Upgrading SQL Recommended Operating Systems 21 Creating the SQL Server 2012 Instance 21 Install SQL 2012 Express Instance Installer or Upgrade from SQL 2008 or SQL bit Express Instance Installer 32 Creating a New SQL 2012 Express 64-bit Instance for Engagement 32 Appendix B: Installing SQL Server Installing SQL Server Contents iii

4 Contents Creating a New SQL Server bit or 64-bit Instance for Engagement 34 Upgrading SQL Recommended Operating Systems 34 Creating a SQL Server 2014 Instance 35 Creating a SQL Server 2014 Express Instance or Upgrading a 32-bit Instance for Engagement 44 Creating a SQL Server 2014 Express 64-bit Instance for Engagement 44 Appendix C: Installing SQL Server 2016 or Installing SQL Server 2016 or Creating a New SQL Server 2016 or bit Instance for Engagement 46 Upgrading SQL 2016 or Recommended Operating Systems 47 Creating a SQL Server 2016 or 2017 Instance 47 Upgrading from a 32-bit Microsoft SQL Server Instance to SQL Server 2016 or Creating a SQL Server 2016 or 2017 Express Instance or Upgrading a 64- bit Instance for Engagement 57 Appendix D: Installing Engagement with Active Directory 59 Installing Engagement with Active Directory 59 Requirements 59 Pushing CCH ProSystem fx Engagement 60 Including Knowledge Coach in Push 61 Appendix E: Technical Considerations 62 General Program Information 62 Computer Names 62 TCP/IP 62 Services 63 Ports 64 Other SQL Applications 64 Installation in a Non-Windows Environment (Linux ) 64 Requirement 64 Procedures 65 Contents iv

5 Contents Other Information 65 User Rights 65 Admin Share Folder 65 Domain Controllers 65 Macro Security Settings Requirements for Excel and Word Addins 66 Workpaper Location User Rights 66 Workpaper Location User Rights for Shared File Room 67 Time Synchronization 67 Citrix /Terminal Services - Shared File Room 67 ISA (Internet Security and Acceleration) Server Connection Settings 67 Supported Microsoft Windows Operating Systems and Windows Servers 68 CCH ProSystem fx Engagement Database Backup & Restore Utility 68 Third Party Backup and Restore Processes 68 Name Resolution - Connecting to Engagement 69 Microsoft Word and Gridlines with OLE Links 69 Support 69 Contents v

6 Installation INSTALLATION Instal l ati on This guide provides step-by-step instructions for installing the CCH ProSystem fx Engagement Administrator and Workpaper Management modules. Also included is information for installing Knowledge Coach. The minimum and recommended system requirements are also provided. Before you begin, refer to the following documents: The License Agreement for information and restrictions on installation. The CCH ProSystem fx Engagement Release Notes for new product features. The Administrator/Office Server Tips document for assistance in determining how you should configure office servers for your firm. The Deployment Planning Guide for understanding how to properly set up and maintain your environment. Two CCH ProSystem fx Engagement modules must be installed in order for the application to function. These modules are the Administrator module and the Workpaper Management module. The Administrator module is an organizational tool designed to provide security and control rights for different staff levels, as well as organize and maintain your office servers and central file rooms. The Workpaper Management module relies on the Administrator module to provide login information, central storage, and secured access to all your client data. Knowledge Coach is an audit planning and workflow tool that streamlines audit processes through the use of intelligent engagement tailoring, dynamic linking of risks to audit programs, extensive diagnostics, and automated flow of information across workpapers. Note: If you are installing to a multi-server Citrix farm or to a Windows Terminal Services environment, install CCH ProSystem fx Engagement Administrator in the standard manner, and then see Terminal Services Installation on page 14. Engagement 2018 System Requirements For more information on the Engagement System Requirements, see the Customer Support site. Installation 1

7 Installation Considerations We recommend that you update your video card driver to the latest driver available and install Microsoft Direct X 9.x or higher. Deployment Planning Before installing CCH ProSystem fx Engagement, it is important to understand how to properly set up and maintain the environment. The CCH ProSystem fx Engagement Deployment Planning Guide, located in the Documents folder of the Installation Media, helps administrators and managers identify the key factors that influence the performance, reliability, and functionality of the CCH ProSystem fx Engagement application. The Deployment Planning Guide can help you make key decisions regarding your necessary hardware capacity, data distribution, Terminal Services, SQL servers, and other issues. Compressed Drives and/or Partitions CCH ProSystem fx Engagement does not support the storage of workpapers or databases on compressed drives, volumes, or partitions. CCH ProSystem fx Engagement uses SQL Server databases, and Microsoft has determined that having SQL Server databases on compressed volumes may cause performance and database recovery issues. Additionally, storing Engagement databases and/or workpapers on compressed volumes may cause installation failures, synchronization issues and data loss. For Workpaper Management and/or Admin Module/Workpaper Management installations, the CCH ProSystem fx Engagement 2018 installer will now automatically decompress any compressed files found in Admin\Data, WM\Data, TB\Data, or Knowledge Coach\Data folders at the beginning of the upgrade process. Note: The automatic decompression of compressed files only occurs if there is enough space on the drive to allow for decompression, which is typically a minimum of 100 MB. Alternatively, any compressed files in a user-specified bin location at the time of upgrade, which are not in the locations previously mentioned, will also be checked. A log file will be written to X:\Pfx Engagement\Common\PfxEngCompressedFiles.log (where X represents the drive where Engagement is installed) listing the name and size of any compressed files found. For all other installs, such as TSDatabase or stand-alone Admin, a log will be written to PfxEngCompressedFiles.log naming any compressed files found. Due to potential size and time constraints, these files will need to be manually decompressed using the CCH ProSystem fx Engagement Detect Compressed Database Utility. In addition, the CCH ProSystem fx Engagement, SQL 2017 Instance Installer, SQL 2016 Instance Installer, SQL 2014 Instance Installer and the CCH ProSystem fx Engagement SQL 2012 Instance Installer will perform the same decompression process described above when upgrading. For new installations of Engagement, please refer to the CCH ProSystem fx Engagement Detect Compressed Database Utility to identify compressed database files prior to installation. Additionally the utility will detect a Microsoft SQL Server start-up parameter that will prevent the SQL upgrade. This utility is located in the Utilities folder on the CCH ProSystem fx Engagement Installation Media. Installation 2

8 For more information on compressed drives, please see the following Microsoft Knowledge Base article ID : Technical Considerations For in-depth networking instructions and technical considerations, please see Appendix E: Technical Considerations on page 62. These appendices cover the following network issues: Windows and Linux servers LAN, WAN, and VPN topologies Port configuration Information on SQL services and memory usage Communication across networks and subnets Static versus dynamic IP addresses on office servers These appendices also address the following topics in detail: CCH ProSystem fx Engagement allows users to store their workpapers on a different server than where the binder database is located (Office Server). In these cases, the CCH ProSystem fx Engagement Synchronization service needs to be configured to run under an account with rights to the location where the workpapers are being stored. The workpapers can reside on a non-windows server. For more information, see Appendix D: Installing Engagement with Active Directory on page 59. Time synchronization plays an important part in CCH ProSystem fx Engagement. All servers and workstations running Engagement (in the office and in the field) should maintain time clock synchronization to ensure that you do not lose data and to ensure that the latest changes to data and server are properly synchronized. For more information, see Time Synchronization on page 67. Changing workstation or server names is not supported after CCH ProSystem fx Engagement has been installed. This is due to the installation of SQL. See Appendix E: Technical Considerations on page 62. For additional information or for the latest update on any of these items, please contact CCH ProSystem fx Technical Support. CCH ProSystem fx Engagement Administrator Considerations The CCH ProSystem fx Engagement Administrator module should be installed and configured on a Windows server or a dedicated computer with a Windows operating system, as noted above. If you plan to maintain multiple office servers, the Administrator module should be installed and configured on a Windows server or a dedicated computer for each office. Administrator must be installed to a location For more information on office servers, please refer to Chapter 3, Engagement Administrator, in the User Guide. Installation 3

9 Administrator must be installed to a location accessible by all computers running CCH ProSystem fx Engagement Workpaper Management. Administrator installation must be performed at the console of the Windows server or the dedicated computer. It cannot be installed by pushing the install from another computer to the Windows server or dedicated computer. The CCH ProSystem fx Engagement Deployment Planning Guide, located in the Documents folder of the Installation Media, helps administrators and managers identify the key factors that influence the performance, reliability, and functionality of the CCH ProSystem fx Engagement application. The Administrator Workstation setup allows you to remotely access the Administrator module. The Administrator Workstation can be installed to any workstation that needs to remotely access the Administrator module. Notes: Engagement Administrator should not be installed on every computer in your firm. Administrative rights are required to install the application to the local machine. Important: Installing Engagement Administrator on a domain controller, Microsoft Small Business Server, Windows Server Essentials, Windows Server Foundation, or Exchange Server are not supported. Knowledge Coach Considerations Knowledge Coach is an audit planning and workflow tool that streamlines audit processes through the use of intelligent engagement tailoring, dynamic linking of risks to audit programs, extensive diagnostics, and automated flow of information across workpapers. If Knowledge Coach is licensed, it should be installed on any computer where Workpaper Management or Terminal Services Client is installed and the Knowledge Coach features are desired. Pre-Installation Checklist Before beginning the installation, verify that all of the following tasks are completed: If you are upgrading to CCH ProSystem fx Engagement 2018 from a prior version, do the following: Back up the central databases. Perform a full back up of all central admin and bin databases prior to upgrading. For detailed instructions on using the backup restore utility, see : Database Backup and Restore. Back up the workpapers. Back up all workpapers before upgrading. To ensure that this backup contains the latest versions of all files, users should synchronize all binders to the Central File Room prior to the backup. Note: The Database Backup and Restore utility does not back-up the workpapers. You will need to use your own, third party, utility to back up your workpapers. Installation 4

10 Back up templates. Back up all centrally located templates prior to upgrading to allow for a full rollback if necessary. Upgrade the main office server. We recommend that you upgrade the main office server first, then upgrade the workstations in order of priority to begin using the software. Important: All machines running Engagement in a network environment must be on the same version of Engagement within the same office. Close Microsoft Word, Excel, and Outlook. We strongly recommend that you close any additional programs. Disable virus-checking programs. If you are installing on a computer that currently has another application using SQL, stop that instance. Note: Do not stop instances of SQL Server (PROFXENGAGEMENT). If the computer is already running Microsoft SQL Server 2012, 2014, 2016, or 2017 Enterprise or Standard Edition, we recommend that you continue to use that version and configure a named instance of SQL Server for CCH ProSystem fx Engagement prior to installation. This allows CCH ProSystem fx Engagement to run optimally. If an Engagement SQL Instance already exists on the computer, you do not need to install SQL again. If the computer is not already running Microsoft SQL Server, we recommend installing Microsoft SQL Server 2012, 2014, 2016, or SQL 2017 Enterprise, Standard Edition or Express editions of SQL Server. Notes: If you need to install the Standard or Enterprise Editions of SQL Server see Appendix A: Installing SQL Server 2012 on page 20, Appendix B: Installing SQL Server 2014 on page 34, or Appendix C: Installing SQL Server 2016 or 2017 on page 46. SQL Express 2012, 2014, 2016, or 2017 installers are available on the Engagement Installation Media. Choose only one of the installers. You do not need to install both. If SQL Agent is currently running on the system for any purpose, verify if Local System Account is used as its Startup Account. If it is not, then follow the Pre- and Post-Installation Steps in the SQL Agent chapter of the Deployment Guide. Ensure that the operating system, Microsoft Internet Explorer, and Microsoft Office are all installed with the required service packs. See Engagement 2018 System Requirements on page 1 for details. Ensure that all Windows updates have been installed. Installation 5

11 Installation Instructions This section provides standard procedures for installing or upgrading the Engagement Administrator module and Workpaper Management module. It also includes instructions for installing Knowledge Coach. Warning! Publishing installation Group Policy Objects through Active Directory is not recommended due to possible conflicts among versions (for example, Canadian CCH Engagement Administrator and United States Engagement Workpaper Management on the same workstation). Installing Engagement for the First Time To install CCH ProSystem fx Engagement for the first time, do the following: 1. Complete all tasks in Pre-Installation Checklist on page 4. Notes: Administrative rights are required to install the application to the local machine. 2. If you are installing directly from the downloaded install files, then please follow the instructions provided on that website. Otherwise, insert the Engagement installation media created. If autorun is enabled, the CCH ProSystem fx Engagement Installation screen displays. If autorun is not enabled, select Start > Run. In the Open field, enter the path to the file X:\launchscreen.exe and click OK. Installation 6

12 The following options are available from the launch screen: SQL Express 2012 SP2. Installs the Engagement SQL database instance using SQL Express This option should be selected only if an Engagement SQL database instance does not already exist and you want to install the 2012 release of SQL Express. SQL Express 2014 SP1. Installs the Engagement SQL database instance using SQL Express This option should be selected only if an Engagement SQL database instance does not already exist and you want to install the 2014 release of SQL Express. SQL Express Installs the Engagement SQL database instance using SQL Express This option should be selected only if an Engagement SQL database instance does not already exist and you want to install the 2016 release of SQL Express. To upgrade from a 32-bit version of a SQL instance refer to Knowledge Base article at SQL Express Installs the Engagement SQL database instance using SQL Express This option should be selected only if an Engagement SQL database instance does not already exist and you want to install the 2017 release of SQL Express. To upgrade from a 32-bit version of a SQL instance refer to Knowledge Base article at Engagement. Installs Engagement. Select this option if you want to install Engagement without also installing Knowledge Coach. Engagement with Knowledge Coach. Installs Engagement and Knowledge Coach. Installation Guide. Opens the CCH ProSystem fx Engagement Installation Guide PDF. Installation 7

13 Technical Support Web Site. Launches the CCH ProSystem fx Engagement Support Web site. Browse Install Media. Displays the contents of the install media in Microsoft Windows File Explorer. Notes: When launching the installation from the contents of the install media, it is imperative that PfxEngSetup.exe is selected with Windows 7, Windows 8.1, and Server 2012 or higher. PfxEngSetup.exe provides elevated privileges for installations on these operating systems. You need Adobe Reader to view the Installation Guide or Release Notes, and the CCH ProSystem fx Engagement User Guide. Adobe Reader 11, DC, and 2017 is included on the Engagement Installation Media. The Install CCH ProSystem fx Engagement launch screen uses an.ini file to customize which buttons are displayed. To remove a button from the launch screen, edit the "product.ini" file, which is located at the root of the installation disc. Remove any section from the product.ini file to remove the corresponding button from the launch screen. 3. Click Install Engagement to install Engagement without Knowledge Coach. Click Install Engagement with Knowledge Coach to install both Engagement and Knowledge Coach. The Welcome screen displays. 4. Click Next. The License Agreement dialog displays. 5. Read the license agreement. If you agree to the terms, select I accept the terms in the license agreement and click Next. Installation 8

14 6. Click Next. The Custom Setup page displays. 7. Select the module or modules to install. Click the appropriate icon and select This feature will be installed on local hard drive to install the module or This feature, and all subfeatures, will be installed on local hard drive to install the module and all subfeatures (for example, Engagement CD Image for Administrator, or Templates and Sample Binder for Workpaper Management). Workpaper Management. Workpaper Management should be installed on computers that will be accessed by Engagement staff members. Note: If you would like to change the installation path, click the Browse button and navigate to the desired location. Note Regarding Knowledge Coach: If the Install Engagement with Knowledge Coach button was selected on the Launch screen, Knowledge Coach will be selected by default. However, if an unsupported version of Microsoft Office is detected, the option to install Knowledge Coach will not be displayed. Microsoft Office 2013 or higher is required to install CCH ProSystem fx Engagement Knowledge Coach. Installation 9

15 Administrator. The Administrator module should be installed on a dedicated computer that is designated as the main office server. Computers with the Workpaper Management module installed need access to this main office server computer. Notes: If you plan to create a secondary office server or servers, install the CCH ProSystem fx Engagement Administrator module on a separate dedicated computer. When more than one office server exists, workstations with Workpaper Management installed do not necessarily need a network connection to both office servers. Some can connect to the main office server while others connect to a secondary office server. It is not mandatory to have a network connection between the main and secondary office servers. Data can be passed between the two using Create and Receive Admin Packages. For more information, see the topics Creating an Admin Package and Receiving an Admin Package in Chapter 3 of the User Guide. Administrator Workstation. The Administrator Workstation setup allows you to access the Administrator module remotely. 8. If you selected Administrator in step 11 (with or without Workpaper Management) the Administrator Bin Database Path dialog displays. The system creates the database in the default folder on your local computer unless you click Browse and specify a different location. 9. Click Next. The Ready to Install dialog displays. Notes: If you attempt to install conflicting applications, such as Administrator and Administrator Workstation, InstallShield displays a conflict message specifying the conflicting applications. Click Back to make the necessary changes. If your system does not meet the requirements for the application you are installing, InstallShield displays a message listing the missing components. Click Cancel to install the necessary components. Click Back to install a different application. For detailed information about the new bin structure of the Engagement database, see Managing Bins, Engagement Administrator, in the EngagementUser Guide. 10. Click Install. InstallShield displays the progress screen as the necessary programs and features are installed. 11. If you are installing Administrator, read the information on the Backup Information dialog and select I have read the above warning, then click Next. The InstallShield Wizard Completed dialog displays. 12. Click Finish, then complete any applicable tasks in the Post-Installation Checklist on page 12. Installation 10

16 Upgrading an Existing Version of Engagement To upgrade a previous Engagement version, do the following: Note: Upgrades are only supported for the two previous versions of Engagement. 1. Complete all tasks in the Pre-Installation Checklist on page If you are installing directly from the downloaded install files, then please follow the instructions provided on that Web site. Otherwise, insert the Engagement installation media created. 3. If Autorun is enabled, the Welcome to the InstallShield Wizard for CCH ProSystem fx Engagement screen displays. If Autorun is not enabled, the Run dialog displays. In the Open field, enter the path to the file X:\ProSystem fx Engagement.exe and click OK. The screen displays. Notes: When upgrading, you do not need to install SQL Server because Engagement is already installed and the.engagement SQL Database instance should already exist. The Welcome to the InstallShield Wizard for CCH ProSystem fx Engagement launch screen uses an.ini file to customize which buttons are displayed. To remove a button from the launch screen, edit the "product.ini" file, which is located at the root of the installation disc. Remove any section from the product.ini file to remove the corresponding button from the launch screen. 4. Click Install Engagement to upgrade the currently installed features for the Engagement installation. If the currently installed features include additional features such as Knowledge Coach, these features will be upgraded. This will not give the option to install additional features. Click Install Engagement with Knowledge Coach to add the Knowledge Coach feature to an installation that does not already have Knowledge Coach installed, or to upgrade an existing installation of Knowledge Coach. If you want Knowledge Coach but are unsure if it is currently installed, select this button. The Welcome screen displays. 5. Click Next. The License Agreement dialog displays. 6. Read the license agreement. If you agree to the terms, select I accept the terms in the license agreement and click Next. 7. Click Next. The Upgrade to CCH ProSystem fx Engagement 2018 page displays. 8. If you have read the warning message and have created a backup then select that option and click Next. The Ready to Install dialog displays. Note: If your system does not meet the requirements for the application you are installing, InstallShield displays a message listing the missing components. Click Cancel to install the necessary components. Click Back to install a different application. For detailed information about the new bin structure of the Engagement database, see Chapter 3 of the User Guide. 9. Click Install. InstallShield displays the Progress screen as the necessary programs and features are upgraded. Installation 11

17 10. If Administrator is being upgraded, read the information on the Backup Information dialog, select I have read the above warning, and then click Next. The InstallShield Wizard Completed dialog displays. 11. Click Finish, then complete any applicable tasks in the Post-Installation Checklist below. Post-Installation Checklist After completing the installation, you should perform the following tasks, as applicable: If you have upgraded to CCH ProSystem fx Engagement 2018 from a prior version, perform a full back up of all central admin and bin databases after installation. Verify that all administrative users have full access to the Admin Share folder on the office server. This folder, which is created during the installation, is shared by default, but the network administrator needs to ensure that all Engagement administrative users have full rights to that location. The installation process sets the Engagement folder permissions automatically. These rights are needed for Engagement to function optimally. The installation gives the Users group all rights except Full Control. These rights are inherited by all child objects so that all folders and subfolders within Engagement receive these same rights. If you have never launched Microsoft Office Excel, Word or Outlook on a machine with a new install of Engagement, then you must launch one of these Microsoft Office products prior to launching Engagement. This allows Engagement to successfully install the add ins needed for working with Microsoft Office. Altering a Current Install of Engagement CCH ProSystem fx Engagement Program Maintenance allows you to modify, repair, or remove the current installation. Modifying a Current Install To add new program features or remove currently installed features, do the following: 1. Close all programs on your computer. 2. Select Programs and Features (or Add or Remove Programs) from your computer's Control Panel. Note: Some modifications will require elevated privileges. For best results, use the executable on the Installation Media or CCH ProSystem fx Engagement image. 3. Select CCH ProSystem fx Engagement from the list and click Change to open the Welcome dialog. Installation 12

18 4. Click Next to display the Program Maintenance dialog. 5. Select Modify and then click Next. The Custom Setup dialog displays. 6. Select applications to install and deselect applications to remove. Click the plus sign (+), where available, to select individual options to install or remove. The Custom Setup dialog displays the amount of space required for installation. 7. Click Next to display the Ready to Modify dialog. 8. Click Install to begin the update process. The InstallShield Wizard Completed dialog displays when the process is finished. 9. Click Finish to exit the installation. Repairing a Current Install To repair program features from a previous installation, do the following: 1. Close all programs on your computer. 2. Select Add or Remove Programs or Programs and Features from your computer's Control Panel. Note: Some repairs will require elevated privileges. For best results, use the executable on the Installation Media or CCH ProSystem fx Engagement image. 3. Select CCH ProSystem fx Engagement from the list and click Change to open the Welcome dialog. 4. Click Next. The Program Maintenance dialog displays. 5. Select Repair and then click Next. The Ready to Repair dialog displays. Installation 13

19 6. Click Install. The Installing CCH ProSystem fx Engagement status bar displays while InstallShield repairs the installation(s). Once the repair process is finished, the InstallShield Wizard Completed dialog displays. 7. Click Finish. Removing CCH ProSystem fx Engagement To remove all installed features, do the following: 1. Close all programs on your computer. 2. Select Add or Remove Programs or Programs and Features from your computer's Control Panel. 3. Select CCH ProSystem fx Engagement from the list and click Remove to display the Welcome dialog. 4. Click Yes on the confirmation dialog. Windows removes all CCH ProSystem fx Engagement applications. Knowledge Coach Content For instructions on downloading and installing Knowledge Coach content, please refer to the Knowledge Coach User Guide found on the Engagement Help menu. Terminal Services Installation The installation of Engagement can vary based on the Terminal Services and Citrix software setup. For this reason, we strongly suggest that you consult with your network administrator prior to installing Engagement. For detailed information on setting up Terminal Services, see the CCH ProSystem fx Engagement Deployment Planning Guide in the Documents folder of the Installation Media. We also advise contacting Technical Support prior to installation to address any questions you may encounter with the installation. Important: The Terminal Services Database and Terminal Services Client should not be installed on the same computer. The following instructions outline the preferred steps for installing CCH ProSystem fx Engagement Terminal Services Client; however, your configuration may require additional or alternate steps. For additional assistance, please contact Technical Support. Installing Terminal Services on a domain controller, Microsoft Small Business Server, Windows Server Essentials, Windows Server Foundation, or Exchange Server are not supported. Before beginning, install CCH ProSystem fx Engagement Administrator. Refer to the Installation Instructions on page 6 for instructions. Installation 14

20 The following section contains instructions for installing the CCH ProSystem fx Engagement Terminal Services Client (Workpaper Management for Terminal Services), CCH ProSystem fx Engagement Terminal Services Database, and CCH ProSystem fx Engagement Administrator Workstation. Terminal Services Database Installation This section provides installation instructions for CCH ProSystem fx Engagement Terminal Services Database on a Windows Terminal Services enabled server. Keep the following in mind when installing Terminal Services Database: This location should be a dedicated Windows server with enough space to store data being created in the Terminal Services Client module. The recommended location is the main office server where the CCH ProSystem fx Engagement Administrator is installed. The Terminal Services Database installation must be performed at the server console of the computer it is to reside on. For robust environments (for example, more than 75 users), SQL Standard Edition or SQL Enterprise Edition are recommended. For more information on choosing a SQL server, see the CCH ProSystem fx Engagement Deployment Planning Guide, located in the Documents folder of your Installation Media. To install Terminal Services Database, do the following: 1. Complete all tasks in the Pre-Installation Checklist on page Insert the CCH ProSystem fx Engagement Installation Media. If you are installing directly from the downloaded install files, then please follow the instructions provided on that Web site. 3. Open Control Panel and select Install Application on Remote Desktop Server when on Server 2012 or Server Browse to the Installation Media and then click Next. The Install Program from Floppy Disk or CD-ROM dialog displays. 5. Click Next. The Run Installation Program dialog displays. 6. If an Engagement SQL Instance is already installed, skip to step 15. If an Engagement SQL Instance is not already installed, do one of the following: Install Microsoft SQL Server Standard or Enterprise edition as explained in see Appendix A: Installing SQL Server 2012 on page 20, Appendix B: Installing SQL Server 2014 on page 34, or Appendix C: Installing SQL Server 2016 or 2017 on page 46. Install Microsoft SQL Express 2012, Microsoft SQL Express 2014, Microsoft SQL Express 2016, or Microsoft SQL Express 2017 which are included on the Engagement installation media. To install SQL Express 2012, 2014, 2016, or 2017 continue to step 8. Installation 15

21 7. Click Browse and locate either the ProSystem fx SQL 2012 Instance Installer.exe, ProSystem fx SQL 2014 Instance Installer.exe, ProSystem fx SQL 2016 Instance Installer.exe, or ProSystem fx SQL 2017 Instance Installer.exe. Note: Choose only one of the installers to install: ProSystem fx SQL 2012, ProSystem fx SQL 2014, ProSystem fx SQL 2016, or ProSystem fx SQL Click Finish. The SQL 2012, SQL 2014, SQL 2016, or SQL 2017 Instance Installer wizard displays. 9. Click Next. The Ready to Install the Program page displays. 10. Click Install. Several status screens display as the SQL Instance is installed. 11. Click Finish. 12. Click CD or Floppy, and then click Next. The Install Program from Floppy Disk or CD-ROM dialog displays. 13. Click Next. The Run Installation Program dialog displays. 14. Click Browse and locate the PfxEngSetup.exe file. 15. Click Finish. The Welcome dialog displays. Note: You need Adobe Reader to view the Installation Guide or Release Notes, and the CCH ProSystem fx Engagement User Guide. Adobe Reader 11, DC, and 2017 is included on the Engagement Installation Media. 16. Click Next. The License Agreement dialog displays. 17. Read the license agreement. If you agree to the terms, select I accept the terms in the license agreement and click Next. 18. Click Next. The Custom Setup dialog displays. 19. Select Terminal Services Database. Click the plus sign (+) to select or deselect subfeatures to install, or choose This feature, and all subfeatures, will be installed on local hard drive. Deselect Workpaper Management, which is selected by default. 20. Click Next. The Ready to Install screen displays. Notes: If you attempt to install conflicting applications, InstallShield displays a message specifying the conflicting applications. Click Back to make the necessary changes. If your system does not meet the requirements for the application you are installing, InstallShield displays the Requirements dialog, listing the necessary components. Click Cancel to install the necessary components, or click Back to change the application to install. 21. Click Install. The Installing CCH ProSystem fx Engagement status bar displays as InstallShield completes the installation. The InstallShield Wizard Completed dialog displays. 22. Click Finish, then complete any applicable tasks in the Post-Installation Checklist on page 12. Installation 16

22 Terminal Services Client Installation This section provides installation instructions for CCH ProSystem fx Engagement Terminal Services Client on a Windows Terminal Services enabled server. 1. Complete all tasks in the Pre-Installation Checklist on page Determine that no one is accessing the Terminal Services server. 3. Insert the CCH ProSystem fx Engagement Installation Media. If you are installing directly from the downloaded install files, then please follow the instructions provided on that Web site. 4. Open Control Panel and select Install Application on Remote Desktop Server when on Server 2012 or Server Browse to the Installation Media, and then click Next. The Install Program from Floppy Disk or CD-ROM dialog displays. 6. Click Next. The Run Installation Program dialog displays. 7. Click Browse and locate the PfxEngSetup.exe file. 8. Click Next. The Welcome dialog displays. Note: You need Adobe Reader to view the Installation Guide or Release Notes, and the CCH ProSystem fx Engagement User Guide. Adobe Reader 11, DC, and 2017 is included on the Engagement Installation Media. 9. Click Next. The License Agreement dialog displays. 10. Read the license agreement. If you agree to the terms, select I accept the terms in the license agreement and click Next. 11. Click Next. The Custom Setup dialog displays. 12. Select the program feature to install: Terminal Services Client only or Terminal Services Client with Administrator Workstation. Click the plus sign (+) to select or deselect subfeatures to install, or choose This feature, and all subfeatures, will be installed on local hard drive. Deselect Workpaper Management, which is selected by default. Note Regarding Knowledge Coach: If an unsupported version of Microsoft Office is detected, the option to install CCH ProSystem fx Knowledge Coach will not be displayed. Microsoft Office 2010 or higher is required to install CCH ProSystem fx Knowledge Coach. 13. Click Next to display the Terminal Services Database Location dialog. Enter the name of the server where the database is installed. Installation 17

23 14. Click Next. The Ready to Install screen displays. Notes: If you attempt to install conflicting applications, InstallShield displays a message specifying the conflicting applications. Click Back to make the necessary changes. If your system does not meet the requirements for the application you are installing, InstallShield displays the Requirements dialog, listing the necessary components. Click Cancel to install the necessary components, or click Back to change the application to install. 15. Click Install. The Installing CCH ProSystem fx Engagement status bar displays as InstallShield completes the installation. The InstallShield Wizard Completed dialog displays. 16. Click Finish, then complete any applicable tasks in the Post-Installation Checklist on page 12. Using the CCH ProSystem fx Engagement Administrator From the Windows Start menu, select the program group where you installed the CCH ProSystem fx Engagement Administrator. Select CCH ProSystem fx Engagement Administrator, or double-click the Administrator icon on your desktop. The CCH ProSystem fx Engagement Admin Login dialog displays. Initial Login to the Engagement Administrator Only staff assigned to the Administrator Staff Group can log in to the Administrator. The program provides one default staff member in the Administrator Staff Group. You can modify the password and staff information for the default user, but you cannot change the Login Name or delete this staff member. There is no limit to the number of licensed staff you can assign as administrators. Note: If you want other workstations to access the Administrator module, install Administrator Workstation to those workstations. See Installation Instructions on page 6. The first time you log in, do the following: 1. Start Engagement Administrator by doing one of the following: Double-click the Engagement Admin icon on your desktop. Select Start > Programs > CCH ProSystem fx Engagement > CCH ProSystem fx Engagement Admin. The Engagement Admin Login displays. 2. In the Login Name field, enter ADMIN. Leave the Password field blank. 3. Click OK. The CCH ProSystem fx Engagement Administrator program detects that a main office server has not been set up and displays a message that the computer must be configured as an office server before you can log in. 4. Click Yes. The Provide Office Server Information dialog displays. 5. Enter a label of up to 32 characters for the main office server in the Label field. The label is required and is used as the office server's name. Installation 18

24 6. The Server name field defaults to the name of the computer to which you are logged in. 7. Enter a description for the server of up to 60 characters in the Description field. The description is optional. 8. Click Next. The Determine the office server designation dialog displays. 9. Select Main office server to establish this as the main office server. 10. If the Firm has more than one office server and this office server does not have a physical connection with the other office server(s), check the Disable Admin Synchronization check box. 11. Click OK. The Firm Properties dialog displays. 12. Enter the firm information and click Next. The Configure Office Server Summary Report displays. 13. Do any of the following: Click Print to print the summary report. Click Save As to save the report as an HTML file. Click Back to make changes to your settings. Click Cancel to discard your work and exit the Configure Office Server Wizard. Click Finish to save your settings and open Engagement Administrator. Once you are in the program, you can change the administrator's password and add more staff to the Admin group, if needed. See Adding New Staff Members in Chapter 3 of the User Guide. Important: The CCH ProSystem fx Engagement Backup and Restore Utility should be used on a nightly basis. See : Database Backup and Restore. Note: For instructions on creating a secondary server, refer to the section Setting up the Administrator Environment in Chapter 3 of the User Guide. Installation 19

25 Appendix A INSTALLING SQL SERVER 2012 Appendi x A: Instal l i ng SQL Server 2012 Installing SQL Server 2012 Creating a New SQL bit or 64-bit Instance for Engagement This section provides step-by-step instructions for creating a new SQL bit or 64-bit instance for CCH ProSystem fx Engagement. If you need to create a new instance for SQL 2012 Express 64-bit, please see Creating a New SQL 2012 Express 64-bit Instance for Engagement on page 32. Important: Configure the SQL Service to use "LocalSystem" (or NT AUTHORITY\SYSTEM) as the start-up account and the SQL Browser to use "Local Service" as the start-up account. Upgrading SQL 2012 SQL Server 2012 supports an upgrade from the following versions of SQL Server : SQL Server 2005 SP4 ( ) or later SQL Server 2008 SP2 ( ) or later SQL Server 2008 R2 SP1 ( ) or later Note: To find what version of SQL is currently installed, browse the Registry and go to the key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQLServer\PROFX ENGAGEMENT\MSSQLServer\CurrentVersion. Appendix A: Installing SQL Server

26 Recommended Operating Systems We recommend using Microsoft Windows Server 2012 (64-bit) with SQL Server Creating the SQL Server 2012 Instance Note: Please follow each step carefully to ensure that the SQL instance is properly created with all required settings. 1. Insert the SQL Server 2012 Installation Media. 2. Click Installation. Appendix A: Installing SQL Server

27 3. Select New SQL Server stand-alone installation or add features to an existing installation. The Setup Support Rules screen displays. 4. Click OK to proceed with the installation. The Product Key screen displays. Appendix A: Installing SQL Server

28 5. Enter the SQL Server product key and click Next. The License Terms screen displays. 6. Click I accept the license terms and click Next. The Install Setup Files screen displays. Appendix A: Installing SQL Server

29 7. Click Next on the Setup Support Rules screen. 8. Select SQL Server Feature Installation on the Setup Role screen. Appendix A: Installing SQL Server

30 9. Select Database Engine Services and Management Tools on the Feature Selection screen. 10. Click Next to continue. Note: Management Tools are optional for Engagement. However, they can be used to assist support in certain circumstances. Appendix A: Installing SQL Server

31 11. Click Next on the Installation Rules page. 12. Select Named Instance and enter PROFXENGAGEMENT on the Instance Configuration screen. Appendix A: Installing SQL Server

32 13. Click Next to continue. The Disk Space Requirements screen displays. 14. Click Next to continue. 15. On the Service Accounts tab of the Server Configuration screen, verify the SQL Server Database EngineStartup Type is set to Automatic. Appendix A: Installing SQL Server

33 16. Leave the default settings on the Collation tab. If the default settings for your installation do not match those shown in the screen below, update your settings. 17. Click Next to continue. 18. Select Windows authentication mode on the Database Engine Configuration screen. Appendix A: Installing SQL Server

34 19. Add the BUILTIN\Administrators in the Specify SQL Server administrators field. 20. Click Next to continue.the Error and Usage Reporting screen displays. 21. Click Next to continue. The Installation Configuration Rules screen displays. 22. Click Show Details to see a detailed report of the Installation Rules. Appendix A: Installing SQL Server

35 23. Click Next to continue. The Ready to Install screen displays. 24. Verify the SQL Server 2012 features to install, and then click Install to continue. The Installation Progress screen displays. Appendix A: Installing SQL Server

36 25. Click Next to continue. Note: Please be patient; the install process can take a long time to complete. The Installation Progress screen will provide a notification when the setup process has completed. 26. Click Next to continue. The Complete screen displays. 27. Click Close to finish the installation. 28. After installation completes, you will need to go into the SQL Server Configuration Manager and enable TCP/IP for the instance and restart the service. Note: If SQL Server is manually installed, it will be necessary to modify the SQL Server service account to either the Local System account, or another administrative service account that has adequate permissions to create database files in the Engagement installation location. All Engagement database files are created in sub-folders of the installation location. Example: If Engagement is installed to the X:\Pfx Engagement folder, then the SQL Server service account needs to be modified to an administrative service account that has permissions to read/write files to the X:\Pfx Engagement folder. This step must be done after installing SQL Server, but before starting the installation of CCH ProSystem fx Engagement on the server. Appendix A: Installing SQL Server

37 Install SQL 2012 Express Instance Installer or Upgrade from SQL 2008 or SQL bit Express Instance Installer 1. Launch SQL2012ExpressInstanceInstaller.exe. SQLEXPR_x86_ENU.exe must be in the same folder. 2. Click Install or Upgrade SQL PROFXENGAGEMENT instance after all requirements are met 3. Click Run. Note: Please be patient; the install process can take a long time to complete. Creating a New SQL 2012 Express 64-bit Instance for Engagement Though SQL 2012 Express 64-bit is supported, there currently is no installer available to create the CCH ProSystem fx Engagement SQL instance. This section provides step-by-step instructions for creating a new SQL 2012 Express 64-bit instance for CCH ProSystem fx Engagement. Note: Please make sure that you follow each step carefully to ensure that the SQL instance is properly created with all required settings. 1. Download the install package from the Microsoft Web site and launch it. 2. Click New Installation or add features to an existing installation. 3. Select I accept the license terms and click Next. The Setup Support Files screen displays. 4. Select Install to proceed with the installation. The Feature Selection screen displays. 5. Click Unselect All. 6. Choose Database Engine Services under Instance Features and Management Tools Basic under Shared Features. 7. Click Next. Note: Management Tools are optional for Engagement. However, they can be used to assist support in certain circumstances. 8. Select Named Instance and enter PROFXENGAGEMENT on the Instance Configuration screen. 9. Click Next to continue. 10. On the Service Accounts tab of the Server Configuration screen, select Use the same account for all SQL Server services on the Authentication Mode screen. 11. Change the Account Name to NT AUTHORITY\SYSTEM for the SQL Server Database Engine. Verify the Startup Type is set to Automatic for SQL Server Database Engine and for SQL Server Browser. 12. Click Next to continue. 13. Select Windows authentication mode on the Database Engine Configuration screen. Appendix A: Installing SQL Server

38 14. Add an Administrator user account in the Specify SQL Server administrators field. 15. Click Next to continue. The Error Reporting screen displays. 16. Click Next to continue. The Installation Progress screen displays. Please be patient; the install process can take a long time to complete. 17. Click Next to continue. The Complete screen displays. 18. Click Close to finish the installation. Appendix A: Installing SQL Server

39 Appendix B INSTALLING SQL SERVER 2014 Appendi x B: Instal l i ng SQL Server 2014 Installing SQL Server 2014 Creating a New SQL Server bit or 64-bit Instance for Engagement This section provides step-by-step instructions for creating a new SQL Server bit or 64-bit instance for CCH ProSystem fx Engagement. If you need to create a new instance for SQL Server 2014 Express 64-bit, please see Creating a SQL Server 2014 Express 64-bit Instance for Engagement on page 44. Important: Configure the SQL Service to use LocalSystem (or NT AUTHORITY\SYSTEM) as the start-up account and the SQL Browser to use Local Service as the start-up account. Upgrading SQL 2014 SQL Server 2014 supports an upgrade from the following versions of SQL Server : SQL Server 2005 SP4 or later SQL Server 2008 SP3 or later SQL Server 2008 R2 SP2 or later SQL Server 2012 SP1 or later Note: To find what version of SQL is currently installed, browse the Registry and go to the key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft SQLServer\PROFXENGAGEMENT\MSSQLServer\CurrentVersion. Recommended Operating Systems We recommend using Microsoft Windows Server 2012 (64-bit) or 2012 R2 (64-bit) with SQL Server Appendix B: Installing SQL Server

40 Creating a SQL Server 2014 Instance Note: Please make sure that you follow each step carefully to ensure that the SQL instance is properly created with all required settings. 1. Insert the SQL Server installation media. From the root folder, double-click Setup.exe. To install from a network share, locate the root folder on the share, and then double-click Setup.exe. 2. On the SQL Server Installation Center page, click Installation in the left-hand navigation area, and then click New SQL Server stand-alone installation or add features to an existing installation. Appendix B: Installing SQL Server

41 3. On the Product Key page, select an option to indicate whether you are installing a free edition of SQL Server, or a production version of the product that has a PID key. For more information on Editions and Components of SQL Server 2014, see 4. To continue, click Next. 5. On the License Terms page, review the license agreement and, if you agree, select the I accept the license terms check box. Note: To help improve SQL Server, you can also enable the feature usage option and send reports to Microsoft. 6. Click Next. In the Global Rules window, the setup procedure will automatically advance to the Product Updates window if there are no rule errors. Appendix B: Installing SQL Server

42 7. The Microsoft Update page will appear next if the Microsoft Update check box in Control Panel > All Control Panel Items > Windows Update > Change settings is not checked. Check the box to Use Microsoft Update to check for updates (recommended) and then click Next. On the Product Updates page, the latest available SQL Server product updates are displayed. If no product updates are discovered, SQL Server Setup does not display this page and advances to the Install Setup Files page. On the Install Setup Files page, Setup provides the progress of downloading, extracting, and installing the Setup files. If an update for SQL Server Setup is found, and is specified to be included, that update will also be installed. 8. The Install Rules page identifies potential problems that might occur while running Setup. Failures must be corrected before Setup can continue. 9. Click Next to continue. Appendix B: Installing SQL Server

43 10. On the Setup Role page, select SQL Server Feature Installation. 11. Click Next to continue to the Feature Selection page. 12. On the Feature Selection page, select Database Engine Services and Management Tools. A description for each component group appears in the Feature description pane after you select the feature name. You can select any combination of check boxes. For more information, see Editions and Components of SQL Server 2014, Features Supported by the Editions of SQL Server 2014, Click Next to continue. Note: Management Tools are optional for Engagement. However, they can be used to assist support in certain circumstances. Appendix B: Installing SQL Server

44 13. The Feature Rules window will automatically advance if all rules pass. 14. On the Instance Configuration page, select Named Instance and enter PROFXENGAGEMENT. By default, the instance name is used as the Instance ID. Appendix B: Installing SQL Server

45 15. On the Service Accounts tab of the Server Configuration page, verify the SQL Server Database Engine and SQL Server Browser Startup Type is set to Automatic. Use the Service Accounts tab to specify login accounts for SQL Server services. The actual services that are configured on this page depend on the features that you selected to install. Appendix B: Installing SQL Server

46 16. On the Collation tab of the Server Configuration page, leave the default settings. If the default settings for your installation do not match those shown in the screen below, update your settings. Appendix B: Installing SQL Server

47 17. Click Next to continue. 18. On the Database Engine Configuration page, select Windows authentication mode and add the BUILTIN\Administrators to the Specify SQL Server administrators box. 19. Click Next to continue. Appendix B: Installing SQL Server

48 20. The Ready to Install page shows a tree view of installation options that were specified during Setup. Verify the features to be installed, and then click Install to continue. The Installation Progress page provides status so that you can monitor installation progress as Setup continues. Note: Please be patient; the install process can take a long time to complete. The Installation Progress screen will provide a notification when the setup process has completed. 21. After installation, the Complete page provides a link to the summary log file for the installation and other important notes. To complete the SQL Server installation process, click Close. 22. After installation completes, you will need to go into the SQL Server Configuration Manager and enable TCP/IP for the instance and restart the service. Appendix B: Installing SQL Server

49 Note: If SQL Server is manually installed, it will be necessary to modify the SQL Server service account to either the Local System account, or another administrative service account that has adequate permissions to create database files in the Engagement installation location. All Engagement database files are created in sub-folders of the installation location. Example: If Engagement is installed to the X:\Pfx Engagement folder, then the SQL Server service account needs to be modified to an administrative service account that has permissions to read/write files to the X:\Pfx Engagement folder. This step must be done after installing SQL Server, but before starting the installation of CCH ProSystem fx Engagement on the server. Creating a SQL Server 2014 Express Instance or Upgrading a 32-bit Instance for Engagement 1. Launch SQL2014ExpressInstanceInstaller.exe. Verify SQLEXPR_86_ENU.exe is in the same folder. 2. Click Install or Upgrade SQL PROFXENGAGEMENT instance after all requirements are met. 3. Click Run. Note: Please be patient; the install process can take a long time to complete. Creating a SQL Server 2014 Express 64-bit Instance for Engagement Though SQL Server 2014 Express 64-bit is supported, there currently is no installer available to create the CCH ProSystem fx Engagement SQL instance. This section provides step-by-step instructions for creating a new SQL Server 2014 Express 64-bit instance for CCH ProSystem fx Engagement. Note: Please make sure that you follow each step carefully to ensure that the SQL instance is properly created with all required settings. 1. Download the install package from the Microsoft Web site and launch it. 2. Click Installation and select New SQL Server stand-alone installation or add features to an existing installation. The License Terms screen appears 3. Click I accept the license terms and click Next. The Product Updates screen appears. 4. On the Product Updates page, the latest available SQL Server product updates are displayed. If you don't want to include the updates, clear the Include SQL Server product updates check box. If no product updates are discovered, SQL Server Setup does not display this page and auto advances to the Feature Selection page. Appendix B: Installing SQL Server

50 5. Click Next. The Feature Selection window appears. 6. Click Unselect All. 7. Select Database Engine Services under Instance Features. 8. Click Next. The Instance Configuration screen appears. Note: Management Tools are optional for Engagement. However, they can be used to assist support in certain circumstances. 9. Select Named instance and enter PROFXENGAGEMENT. 10. Click Next. The Server Configuration screen appears. Microsoft recommends that you use a separate account for each SQL Server service. Verify the Startup Type is set to Automatic for both SQL Server Database Engine and SQL Server Browser. 11. Click Next. The Database Engine Configuration screen appears. 12. Select Windows authentication mode. 13. Add an Administer user account in the Specify SQL Server administrators field. 14. Click Next. The Installation Progress screen appears. Please be patient; the install process can take a long time to complete. 15. Click Next. The Complete screen displays. 16. Click Close to finish the installation. Appendix B: Installing SQL Server

51 Appendix C INSTALLING SQL SERVER 2016 OR 2017 Appendix C: InstallingSQLServer 2016or 2017 Installing SQL Server 2016 or 2017 Creating a New SQL Server 2016 or bit Instance for Engagement This section provides step-by-step instructions for creating a new SQL Server 2016 or bit instance for CCH ProSystem fx Engagement. If you need to create a new instance for SQL Server 2016 or 2017 Express 64-bit, please see Creating a SQL Server 2016 or 2017 Express Instance or Upgrading a 64-bit Instance for Engagement on page 57. Important: Configure the SQL Service to use LocalSystem (or NT AUTHORITY\SYSTEM) as the start-up account and the SQL Browser to use Local Service as the start-up account. Upgrading SQL 2016 or 2017 SQL Server 2016 or 2017 supports an upgrade from the following 64-bit versions of SQL Server : SQL Server 2008 SP4 or later SQL Server 2008 R2 SP3 or later SQL Server 2012 SP2 or later SQL Server 2014 or later SQL Server 2016 or later (applicable for SQL Server 2017 only) Notes: To find what version of SQL is currently installed, browse the Registry and go to the key: HKEY _ LOCAL_MACHINE\SOFTWARE\Microsoft SQLServer\PROFXENGAGEMENT\MSSQLServer\CurrentVersion. For more information about upgrading to SQL Server 2016 or 2017, see Upgrading from a 32- bit Microsoft SQL Server Instance to SQL Server 2016 or 2017 on page 57. Appendix C: Installing SQL Server 2016 or

52 Recommended Operating Systems We recommend using Microsoft Windows Server 2012 (64-bit), 2012 R2 (64-bit) or 2016 (64-bit) with SQL Server 2016 or Creating a SQL Server 2016 or 2017 Instance Notes: The following procedures are the same for both SQL Server 2016 and 2017 unless noted. Please make sure that you follow each step carefully to ensure that the SQL instance is properly created with all required settings. 1. Insert the SQL Server installation media. From the root folder, double-click Setup.exe. To install from a network share, locate the root folder on the share, and then double-click Setup.exe. 2. On the SQL Server Installation Center page, click Installation in the left-hand navigation area, and then click New SQL Server stand-alone installation or add features to an existing installation. Appendix C: Installing SQL Server 2016 or

53 3. On the Product Key page, select an option to indicate whether you are installing a free edition of SQL Server or a production version that has a PID key. For more information, see Editions and Components of SQL Server. 4. To continue, click Next. 5. On the License Terms page, review the license agreement and, if you agree, select the I accept the license terms check box. 6. Click Next. In the Global Rules window, the setup procedure will automatically advance to the Product Updates window if there are no rule errors. Appendix C: Installing SQL Server 2016 or

54 7. If the Microsoft Update option is not selected in Control Panel > All Control Panel Items > Windows Update > Change settings, then the Microsoft Update page displays. Select the Use Microsoft Update to check for updates (recommended)option, and then, click Next. If the Microsoft Update option is selected, continue to the next step, On the Product Updates page, the latest available SQL Server product updates are displayed. If no product updates are discovered, SQL Server Setup does not display this page and advances to the Install Setup Files page. On the Install Setup Files page, Setup provides the progress of downloading, extracting, and installing the Setup files. If an update for SQL Server Setup is found, and is specified to be included, that update will also be installed. 8. The Install Rules page identifies potential problems that might occur while running Setup. Failures must be corrected before Setup can continue. 9. Click Next to continue Appendix C: Installing SQL Server 2016 or

55 10. On the Feature Selection page, select Database Engine Services. A description for each component group appears in the Feature description pane after you select the feature name. You can select any combination of check boxes. For more information, see Editions and Components of SQL Server. 11. Click Next to continue. The Feature Rules window will automatically advance if all rules pass. 12. On the Instance Configuration page, select Named Instance and enter PROFXENGAGEMENT. By default, the instance name is used as the Instance ID. Appendix C: Installing SQL Server 2016 or

56 13. On the Service Accounts tab of the Server Configuration page, verify the SQL Server Database Engine and SQL Server Browser Startup Type is set to Automatic. Use the Service Accounts tab to specify login accounts for SQL Server services. The actual services that are configured on this page depend on the features that you selected to install. Important: Do not select the box Grant Perform Volume Maintenance Task privilege to SQL Server Database Engine Service. Appendix C: Installing SQL Server 2016 or

57 14. On the Collation tab of the Server Configuration page, leave the default settings. If the default settings for your installation do not match those shown in the screen below, update your settings. 15. Click Next to continue. Appendix C: Installing SQL Server 2016 or

58 16. On the Database Engine Configuration page, select Windows authentication mode and add the BUILTIN\Administrators to the Specify SQL Server administrators box. 17. Click Next to continue. Appendix C: Installing SQL Server 2016 or

59 18. The Ready to Install page shows a tree view of installation options that were specified during setup. Verify the features to be installed, and then click Install to continue. The Installation Progress page provides status so that you can monitor installation progress as Setup continues. Note: Please be patient; the install process can take a long time to complete. The Installation Progress screen will provide a notification when the setup process has completed. Appendix C: Installing SQL Server 2016 or

60 19. After installation, the Complete page provides a link to the summary log file for the installation and other important notes. To complete the SQL Server installation process, click Close. 20. After the SQL Server installation completes, we recommend that you install Management Tools. On the SQL Server Installation Center page, click Installation in the left-hand navigation area, and then click Install SQL Server Management Tools. A web browser will then open. Note: Management Tools are optional for Engagement. However, they can be used to assist support in certain circumstances. 21. Select Download SQL Server Management Studio 17.1 and save the SSMS-Setup- ENU.exe. Note: To download the installation, you will need to ensure your security settings allow for file downloads. 22. Once the download is complete, double-click the file to run the installation. If prompted, select Run to continue with the installation. 23. On the Microsoft SQL Server Management Studio Welcome page, click Install. The Installation Progress page provides status so that you can monitor installation progress as setup continues. Appendix C: Installing SQL Server 2016 or