Installation Guide Install Guide Centre Park Drive Publication Date: Feb 11, 2010
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1 EventTracker Install Guide 8815 Centre Park Drive Publication Date: Feb 11, 2010 Columbia MD U.S. Toll Free:
2 Abstract The purpose of this document is to help users install and configure EventTracker, and verify the expected functionality of all its components. EventTracker is a reliable, policy driven solution to monitor and manage critical events generated by Windows (Vista/2008/2003/XP/2K), Solaris BSM, Unix (SYSLOG), SYSLOG-NG and SNMP devices. EventTracker is an enterprise grade solution that provides real-time alerts, secure warehousing, and flexible reporting. The information contained in this document represents the current view of Prism Microsystems, Inc. on the issues discussed as of the date of publication. Because Prism Microsystems, Inc. must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Prism Microsystems, Inc. and Prism Microsystems, Inc. cannot guarantee the accuracy of any information presented after the date of publication. This document is for informational purposes only. Prism Microsystems, Inc. MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AS TO THE INFORMATION IN THIS DOCUMENT. Complying with all applicable copyright laws is the responsibility of the user. Without limiting the rights under copyright, this Guide may be freely distributed without permission from Prism, as long as its content is unaltered, nothing is added to the content and credit to Prism is provided. Prism Microsystems, Inc. may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document. Except as expressly provided in any written license agreement from Prism Microsystems, Inc. the furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property. The example companies, organizations, products, people and events depicted herein are fictitious. No association with any real company, organization, product, person or event is intended or should be inferred Prism Microsystems, Inc. All rights reserved. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. Prism Microsystems, Inc. 2
3 Table of Contents INTRODUCTION... 4 SYSTEM REQUIREMENTS... 5 HARDWARE REQUIREMENT [MIN. CONFIGURATION]... 5 SOFTWARE REQUIREMENT... 5 EVENTTRACKER MANAGER INSTALLATION PROCEDURE... 6 INSTALLATION PROCESS... 6 DEPLOYING EVENTTRACKER WINDOWS AGENT PRE-INSTALLATION PROCEDURES INSTALLATION METHODS DEPLOYING EVENTTRACKER WINDOWS AGENT USING SYSTEM MANAGER Configuring EventTracker Windows Agent DEPLOYING EVENTTRACKER WINDOWS AGENT VISTA Prerequisites Installing / Uninstalling Vista Agent INSTALLING EVENTTRACKER WINDOWS AGENT MANUALLY Prism Microsystems, Inc. 3
4 Introduction Thank you for choosing EventTracker from Prism Microsystems, Inc. EventTracker offers: Enterprise-wide, Single Console Event Management Rapid Integration with Active Directory Service, Process & Log file Monitoring Host based Intrusion detection This is the good time to familiarize yourself with the various product features as described on the Web site ( or in the brochure of this package. This installation guide is designed as an easy reference, since we recognize the imperative importance of error free and painless installation experience. Prism Microsystems, Inc. 4
5 System Requirements For optimal performance, the following are the hardware and software requirements to host EventTracker. Hardware Requirement [Min. Configuration] CPU RAM HDD 3 GHz+ 2 GB+ 10 GB+ Software Requirement EventTracker Manager: Windows 2000 Server, Windows 2000 Professional, Windows XP, Windows 2003 Server, Windows 2008 Server, Windows Vista. EventTracker Agent for Windows: Windows 2000 Server, Windows 2000 Professional, Windows XP, Windows 2003 Server, Windows 2008 Server, Windows Vista. EventTracker Agent for Solaris: Solaris 9, Solaris 10..NET Framework 2.0 Prism Microsystems, Inc. 5
6 EventTracker Manager Installation Procedure Note: It is recommended that you read EventTracker Architecture guide before you begin installation. This guide explains the architecture and sample deployment methods with illustrations. Installation can be initiated by the following methods. 1 Use the CD to execute etwrel64.exe. 2 Launch the downloaded self-extracting, executable program. The installation is geared to be intuitive and friendly. You will be asked to enter the license details during the process of installation. Ensure that you enter license keys exactly as given. License information is case sensitive. A Finish dialog box indicates successful completion of installation. The installation procedure is identical for Win 2000, XP, 2003, 2008, and Vista. Installation Process 1 Uninstall fully if any previous version of EventTracker exists on the computer. 2 Insert the CD in the CD-ROM, and the installation wizard should start automatically. If it does not, click Start -> Run, and type G:\etwrel64.exe (assuming your CDROM is drive G). Setup prepares the InstallShield[R] Wizard for installation. InstallShield[R] Wizard displays the Welcome screen. Prism Microsystems, Inc. 6
7 Figure 1 Welcome If.NET Framework 2.0 is not found on the computer, InstallShield[R] Wizard displays the EventTracker Prerequisite message box. Figure 2 Download and install.net Framework 2.0. Prerequisite Prism Microsystems, Inc. 7
8 Click OK. InstallShield[R] Wizard safely exits the installation process. After installing.net Framework 2.0, start installing EventTracker afresh. 3 Click Next>. InstallShield[R] Wizard displays the License Agreement screen. Figure 3 Software License Agreement 4 Accept the license agreement and then click Next >. InstallShield[R] Wizard displays the Product Registration screen. Prism Microsystems, Inc. 8
9 Figure 4 Product Registration Important: EventTracker v 6.0 comes with two licensing schemes 1. Enterprise and 2. Collection Point. In Enterprise edition, all basic features are enabled and you can install only the Standard Console. In Collection Point edition, all basic features are enabled and you have the option to choose a console type. InstallShield]R] Wizard will not display Product Registration screen for evaluation version. 5 Type Key1, Key2, Serial # 1and Serial #2 in the same order as given, and then click Next>. InstallShield[R] Wizard displays the Select Components screen. Prism Microsystems, Inc. 9
10 Figure 5 Select Components Install options EventTracker Manager & Agent Enterprise Agent only EventTracker Correlator TrapTracker Agent component will also be installed along with the Manager Console, if you select the EventTracker Manager & Agent option. Select the Enterprise Agent only option to install Agent alone on the target computer. You can also deploy agent to the monitored computers using System Manager after installing the Manager Console. EventTracker Correlator is an optional component. Installing this component enables you to analyze user activities. TrapTracker is an optional component. Installing this component enables you to monitor and manage traps sent by SNMP compliant devices. 6 Click Help to view setup tips. Prism Microsystems, Inc. 10
11 Figure 6 Select Components Tips 7 Click Change to select a different destination folder other than the default one to install EventTracker. Prism Microsystems, Inc. 11
12 Figure 7 Change Current Destination Folder Example: If D:\Prism Microsystems is selected, then InstallShield[R] Wizard installs EventTracker under D:\Prism Microsystems\EventTracker 8 Click Space to check the disk space available in the target computer. Prism Microsystems, Inc. 12
13 Figure 8 Disk Space Requirements 9 Click Next >. InstallShield]R] Wizard displays the Select EventTracker Console type screen. Note: InstallShield]R] Wizard displays the Select EventTracker Console type screen, had you entered the Collection Point license keys while registering the Product (ref: Figure 4). Prism Microsystems, Inc. 13
14 Figure 9 Standard Console Prism Microsystems, Inc. 14
15 Figure 10 Collection Point Console Prism Microsystems, Inc. 15
16 Figure 11 Collection Master Console 10 Select a console type, and then click Next>. If you select the Collection Point option, then InstallShield]R] Wizard displays Site or group name screen. Prism Microsystems, Inc. 16
17 Figure 12 Manager Site Name Type an appropriate name for the Collection Point, and then click Next >. Few naming conventions you have to adhere to while providing the site or group name. InstallShield[R] Wizard displays a pop-up window if you provide site or group name with prohibited characters. Figure 13 InstallShield[R] Wizard displays the Ready to Install the Program screen. Prism Microsystems, Inc. 17
18 Figure 14 Ready to Install the Program 11 Select the Install Remedial Action EXEs on this machine check box and then click Install. Remedial Action EXEs are copied in the EventTracker installation folder \Program Files\Prism Microsystems\EventTracker\RemoteInstaller\Script InstallShield]R] Wizard installs the selected components. Prism Microsystems, Inc. 18
19 Figure 15 Installing EventTracker InstallShield]R] Wizard initializes the configuration settings required for proper operation of EventTracker. After initializing the necessary configuration settings, InstallShield[R] Wizard displays the Basic configuration dialog box. Prism Microsystems, Inc. 19
20 Figure 16 Basic Configuration 12 Select appropriate options and then click OK. Note: You can also configure EventTracker Windows Agent after installing EventTracker through Agent Configuration console. (Control Panel -> Agent Configuration). InstallShield[R] Wizard displays the Alert and Report generation settings dialog box. Prism Microsystems, Inc. 20
21 Figure 17 Alert and Report generation settings 13 Type appropriate configuration, select/enter Report Options, select Alerts, Daily Reports, Weekly Reports and then click Update to install the settings or Skip if you wish to configure manually after installation. InstallShield[R] Wizard displays the Options screen. Prism Microsystems, Inc. 21
22 Figure 18 Import existing event log entries 14 Select Import existing event log entries check box to import event logs into EventTracker. Firewall blocks the incoming network connection, if getallevt.exe does not exist in the Program and Services Exceptions and displays a notification. Click Unblock for the getallevt.exe to import event logs. Prism Microsystems, Inc. 22
23 Figure 19 getallevt.exe pushes the events. Windows Security Alert Figure 20 Prism Microsystems, Inc. 23
24 Press any key to continue as advised. Figure Select the Add a shortcut to the desktop check box to add EventTracker Control Panel to the desktop. Add EventTracker diagnostics as a startup program check box is selected by default to notify problems about EventTracker, if any. Prism Microsystems, Inc. 24
25 Figure Click Finish. InstallShield[R] Wizard displays the successful installation message. Prism Microsystems, Inc. 25
26 Figure Click Finish to complete the installation process. Prism Microsystems, Inc. 26
27 Deploying EventTracker Windows Agent Pre-installation Procedures You MUST have Local Admin privileges on the remote systems where you want to remotely install the Agents. You can also install Agents with Domain Admin privileges. Make sure that the systems that you are selecting to monitor are accessible through the network, have disks that are shared for the Admin, and have disk space up to 5MB that can be used by the Agent. If the remote system is accessed through a VPN with a slow line speed, the install may take time and it is recommended that you schedule your activities accordingly. To monitor a system that supports SYSLOG messages (e.g. Unix, Linux, Cisco etc), configure that specific system to forward the SYSLOG messages to EventTracker Manager. Installation Methods There are 2 methods to deploy EventTracker Agents, a. Using the System Manager that is installed as part of the EventTracker Manager. From this System Manager, EventTracker Agents can be deployed onto all computers identified as EventTracker Agents. b. Using the same installation package and manually installing it on all computers identified as EventTracker Agents. Deploying EventTracker Windows Agent Using System Manager Installation procedure is identical for Windows Vista/2008/2003/XP/2K systems. 1 Click Start -> Programs -> Prism Microsystems -> EventTracker -> System Manager. EventTracker displays the System Manager. Prism Microsystems, Inc. 27
28 Figure 24 System Manager This console displays the list of systems that are members of all trusted domains. It will also indicate the OS Type, System status, and the Port through which the Agent communicates with the EventTracker Receiver. You can now select multiple computers by holding down the CTRL key on your keyboard. Once you have selected the computers where you would like to deploy the EventTracker Agents, click the RIGHT mouse button. EventTracker displays the shortcut menu. From the shortcut menu, choose the Add System option. EventTracker displays the Add Agent window. Prism Microsystems, Inc. 28
29 Figure 25 Add Agent After verifying, if the displayed list consists correct computers, click Next >. EventTracker displays the option to install Remedial Action scripts. Remedial Actions are scripts or EXEs that can be launched at either the Agent or Manager side, in response to events. If this option is enabled, predefined scripts will be placed in the EventTracker\Agent\Script folder at the Manager. These may be installed at the Agent side also, during deployment via the System Manager. Prism Microsystems, Inc. 29
30 Figure 26 2 Select the Install default Remedial Action EXEs on this system check box to install remedial action scripts. EventTracker displays the Remedial Action Configuration dialog box. Figure 27 Caution 3 Click Yes to install remedial action EXEs (OR) No to not to install remedial action EXEs. 4 Click Next> on the Add Agent window. EventTracker displays the Add Agent window with default Client installation path on the remote computer. You can also modify this installation path. Prism Microsystems, Inc. 30
31 Figure 28 Installation path To install the agent in a different drive apart from the default one, type the installation path in the Select installation path on the remote machines field. EventTracker displays the System Manager message box if the typed path is not of recommended levels deep. Figure 29 To set a more specific configuration, click Advanced (OR) click Install to install the Agent. 5 Click Advanced. Prism Microsystems, Inc. 31
32 Figure 30 Apply Configuration - Default Select the Default option to apply Manager side Agent configuration settings (etagent.ini). Select the Custom Config option to apply custom configuration settings. Prism Microsystems, Inc. 32
33 Figure 31 Apply Configuration Custom Configuration 6 Click Browse to select the file or type the path of the file in the File field. 7 Click Install to proceed with installation or click the Cancel button to go back and reselect computers. On clicking the Install button, Agent installation is performed on all selected computers one after the other. EventTracker displays the Login dialog box. Figure 32 Login 8 Type valid user credentials and then click Login. Prism Microsystems, Inc. 33
34 EventTracker displays the progress bar. Figure 33 Installation progress Once the installation has been attempted on all the selected computers, EventTracker displays the result of the installations. Prism Microsystems, Inc. 34
35 Figure 34 Installation Result On this screen you can view the results of all installations, the possible results are Installation successful. Installation failed due to insufficient privileges. Installation failed, as there is already a Client installed that is reporting to another EventTracker Manager. Not accessible will be skipped. 9 Click OK. 10 Click Finish. 11 Refresh the System Manager. Select the View menu and then select the Refresh option or press F5 on your keyboard. System Manager displays the newly added system. Configuring EventTracker Windows Agent All configurations for Agent are set by default during installation. If you are interested in changing the configuration settings, double-click Agent Configuration on the EventTracker Control Panel. Prism Microsystems, Inc. 35
36 EventTracker displays the EventTracker Agent Configuration window. Click appropriate tabs and configure the Agent as you wish. Figure 35 EventTracker Agent Configuration Prism Microsystems, Inc. 36
37 Deploying EventTracker Windows Agent Vista Prerequisites Following are the mandatory settings you ought to do on Vista systems before you deploy Vista Agent. 1 By default, the Startup Type of Remote Registry is manual. Modify the Startup Type as Automatic and Start the service. 2 Enable File and Printer Sharing. 3 Turn on and enable Network Discovery. 4 To configure Vista agent remotely, on Vista system add port no 14506/TCP to Firewall Exceptions. 5 The user must be domain administrator, member of domain admin, or must be added to the local administrator group the Vista system where the agent has to be deployed. Installing / Uninstalling Vista Agent Install and uninstall procedure for Vista Agent is identical to the procedures for other Windows Agents. No other additional configuration settings are required. Installing EventTracker Windows Agent Manually 1 Insert the CD in the CD-ROM, and the installation wizard should start automatically. If it does not, click Start -> Run, and type G:\etwrel6-0.exe (assuming your CDROM is drive G). Setup prepares the InstallShield[R] Wizard for installation. InstallShield[R] Wizard displays the Welcome screen. Prism Microsystems, Inc. 37
38 Figure 36 Welcome 2 Click Next>. InstallShield[R] Wizard displays the License Agreement screen. Prism Microsystems, Inc. 38
39 Figure 37 Software License Agreement 3 Accept the license agreement and then click Next >. InstallShield[R] Wizard displays the Product Registration screen. Prism Microsystems, Inc. 39
40 Figure 38 Product Registration 4 Type Key1, Key2, Serial # 1and Serial #2 in the same order as given, and then click Next>. InstallShield[R] Wizard displays the Select Components screen. Prism Microsystems, Inc. 40
41 Figure 39 Select Components 5 Click Help to view setup tips. 6 Click Change to select a different destination folder other than the default one to install EventTracker Agent. 7 Click Space to check the disk space available in the target computer. 8 Select the EventTracker Agent only option. Prism Microsystems, Inc. 41
42 Figure 40 EventTracker Agent only 9 Click Next >. InstallShield]R] Wizard displays the Event Destination screen. Prism Microsystems, Inc. 42
43 Figure 41 Event Destination 10 Type the name of the computer where EventTracker Manager is installed in the EventTracker Manager field. 11 Click Next>. InstallShield[R] Wizard displays the Ready to Install the Program screen. Prism Microsystems, Inc. 43
44 Figure 42 Ready to Install the Program 12 Select the Install Remedial Action EXEs on this machine check box and then click Install. InstallShield]R] Wizard installs the selected component. Prism Microsystems, Inc. 44
45 Figure 43 Installing EventTracker Agent InstallShield]R] Wizard initializes the configuration settings required for proper operation of EventTracker. After initializing the necessary configuration settings, InstallShield[R] Wizard displays the Basic configuration dialog box. Prism Microsystems, Inc. 45
46 Figure 44 Basic Configuration 13 Select appropriate options and then click OK. Note: You can also configure Network Connection Monitoring options after installing EventTracker, through Agent Configuration console. (Control Panel -> Agent Configuration - > Network Connection Monitor). InstallShield[R] Wizard displays the successful installation message. Prism Microsystems, Inc. 46
47 Figure Click Finish to complete the installation process. Prism Microsystems, Inc. 47
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