Xapity Notification Activity Administration Guide.
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1 Xapity Notification Activity Administration Guide Document Version 1.0 October 2016
2 This document contains information that may change without notice. While every effort has been made to ensure that the information contained in this document is correct and up-todate, Xapity accepts no responsibility or liability to any party for any loss, damage, or disruption caused by errors, omissions, completeness or suitability of the information. This document can be used for internal and reference purposes. You cannot republish or commercially exploit the document. Nor can you store it on any other website or other form of electronic retrieval system without the written approval of Xapity XAPITY PTY LTD. All Rights Reserved. 2
3 Xapity Notification Activity Administration Guide v1.0 Contents 1 Overview Supported Work Items Prerequisites for Xapity Notification Activity License Keys Installation and Configuration of Xapity Notification Activity Install Management Pack and dll Import Management Pack Copy workflow dll to install folder Notification Activity Settings Notification Activity - General Notification Activity - Output Notification Activity Templates Notification Activity Views Attachments on Notification Activities Language Support and Overrides Edit Translation Override String Values Further Information Xapity Support
4 4
5 1 Overview The Xapity Notification Activity can be added to any workflow and allows you to precisely determine the will trigger for that workflow. Notification activities will send s from regular Service Manager notification templates. The templates are based on the parent work item, allowing you to easily reference the information about the job. It supports attachments and related recipients. 2 Supported Work Items Xapity Notification Activity is supported on the following Work Items Service Request Change Request Release Record 3 Prerequisites for Xapity Notification Activity The prerequisites for Xapity Notification Activity: Service Manager Notification channel: is used by Xapity Notification Activity to send . 5
6 4 License Keys A unique License Key is required for each SCSM Management Group. A License Key will be valid for the purchased major release version and any minor changes to that version. Minor changes will include bug fixes and minor incremental updates to functionality. A new License Key will be required when a new major version is released. Major versions will include significant changes or enhancements, new functionality or support for major changes in Service Manager. If you have a valid Support and Software Assurance Agreement, you are entitled to new License Keys for new major versions. With any purchase of a Xapity product for Service Manager, you are entitled to license two nonproduction SCMS Management Groups for your development and testing purposes. Requests for Licenses Keys for new major versions or for your nonproduction instances can be made from the Manage Keys page on the Xapity website, or by contacting Xapity. Xapity products will function for 30 days from the install date without a License Key. 6
7 5 Installation and Configuration of Xapity Notification Activity 5.1 Install Management Pack and dll Installation of Xapity Notification Activity involves importing a management pack and copying one workflow dll file into the Service Manager install folder. 5.2 Import Management Pack In the Service Manager console navigate to Administration\Management Packs and import the following: Xapity.NotificationActivity.Library.mpb (change to mpb file type in import window) Optional Sample templates: Xapity.NotificationActivity.Sample.Templates.xml A restart of the console after importing a Management Pack is always recommended. Figure 1: Import Management Pack bundle 5.3 Copy workflow dll to install folder On the Service Manger workflow server copy the Xapity.NotificationActivity.Workflows.dll to the Service Manager install folder on the workflow server - default location is C:\Program Files\Microsoft System Center 2012 R2\Service Manager (it may be different on your server if install defaults were not used): Xapity. NotificationActivity.Workflows.dll Restart the Microsoft Monitoring Agent service Important: The dll requires a restart on the Microsoft Monitoring Agent. This will not affect analysts directly, but will pause workflows while restarting. 7
8 6 Notification Activity Settings 6.1 Notification Activity - General The following settings are used on Xapity Notification Activity Title: The title of the activity. This is not used in the . Related Recipients: Choose any related user based on the relationships associated with the parent work item 8
9 Recipients: Type in an address or choose any existing user registered in Configuration Items. Template: Choose from the complete list of notification templates available. Match the template to the parent work item. Attachments: Add attachments that will be sent out with the . Notes: Comments about the activity. 6.2 Notification Activity - Output The output tab will show the results of what happened when the activity runs. A successful output will show who the was sent to i.e. the recipients and related recipients addresses will be displayed. If the activity failed it may capture the failure reason on the output tab. It will depend on when the activity failed during the workflow process. 9
10 6.3 Notification Activity Templates The Default Notification Activity template will be blank and allows you to add a Notification Activity to a workflow and then configure it. You can also create additional templates with the details already filled in. Add templates for repeatable tasks and to prepopulate the base information. Note: Attachments are not supported on templates in this version. This is a feature we are activity working on. 6.4 Notification Activity Views Xapity Notification Activity views are available under Work Items. 10
11 6.5 Attachments on Notification Activities Xapity Notification Activity integrates with the free Xapity Attachments to allow attachments to be added when you create the new Notification Activity or to add via a template. Please refer to the Xapity Attachments documentation for more information. Xapity Attachments can be downloaded from: 11
12 7 Language Support and Overrides Xapity Notification Activity supports all languages supported by Service Manager. Translation is difficult in a technical environment and errors occur. As a result, we have given you the ability to edit the translations and import your own translations for any dialogue in Xapity Notification Activity. The feature to edit the translations also gives you the ability to customise the dialogue strings, task names, and form headings to be more relevant to your business requirements. Languages supported in Service Manager: CHS Chinese (Simplified) CHT Chinese (Traditional) CSY Czech DAN Danish DEU German ELL Greek ENU English ESN Spanish FIN Finnish FRA French ITA Italian JPN Japanese KOR Korean NLD Dutch NOR Norwegian PLK Polish PTB Portuguese (Brazil) PTG Portuguese RUS Russian SVE Swedish TRK Turkish ZHH Chinese (Taiwan) 7.1 Edit Translation To customise the language or to fix an existing translation, Xapity Notification Activity supports importing an extension Management Pack to override the language settings. In the product download zip file there is an unsealed Management Pack Xapity.NotificationActivity.ExtendedLanguages.xml. This XML Management Pack can be edited and then imported into Service Manager. In the product download we also provided an Additional Languages folder, with a base language file for each of the Service Manager supported languages. These were translated used Bing Translator and will need to be verified before adding them to the Extension Management Pack. In each text file all the variables and labels are defined, edit the strings that are relevant and then copy them into the LanguagePack Display Strings section of the Xapity.NotificationActivity.ExtendedLanguages.xml Management Pack. The variables referenced will override the default product values. This will fix any translation errors that were made or customise the strings to what you need. Tip: Verify the translation before importing as these were automatically translated using Bing Translator. 12
13 Example: Spanish XML from Text file Xapity.Notification Activity.ESN.Bing.Translated.txt Figure 2: Example Additional Language (not all strings shown) To change the Spanish translation or customise these strings, edit them to a more suitable translation or value. Then open the file Xapity.NotificationActivity.ExtendedLanguages.xml and replace the green section below with the updated section of the Spanish language text file. Figure 3: Update Extended Languages XML with additional language Add as many languages overrides as required. The Xapity.NotificationActivity.Extended.Languages.xml file is used for all 23 supported languages. Import the unsealed management pack Xapity.NotificationActivity.ExtendedLanguages.xml into Service Manager for Xapity Notification Activity to support the edited translations. If you come across translation errors, either in the extended languages, please let us know. We are always trying to make our products better! 13
14 7.2 Override String Values It is also possible to use this method to override the default English values: Open Xapity.Notification Activity.ExtendedLanguages.xml Edit the values in the ENU section Import it into Service Manager. You can rebrand the tasks or add custom details to the strings and dialog boxes that are relevant to your environment. 14
15 8 Further Information Please refer to the following guides on the Xapity website: Xapity Reference Guide SCSM Authoring Tool Form Layout Guide Xapity Reference Guide Extend SCSM Work Items Xapity Reference Guide Type Projections Xapity Clone Xapity Mail Xapity Transfer Xapity User History (free) Xapity PowerShell Activity Xapity Current Activity (free) Xapity Blogs including links and examples 8.1 Xapity Support For any support issues please contact 15
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