Module 9. Troubleshooting Lync Server MVA Jump Start

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1 Module 9 Troubleshooting Lync Server 2013 MVA Jump Start

2 Module Overview Introduction to Lync Server 2013 troubleshooting tools Understanding Lync Server 2013 operational tasks Develop Lync Server 2013 troubleshooting techniques Introduction to analyzing Lync Server 2013 logs and traces

3 Lesson 1: Introduction to Lync Server 2013 troubleshooting tools Lync Server Administrative Tools Software Requirements Lync Server Deployment Wizard Lync Server Topology Builder Lync Server Control Panel Lync Server Management Shell Lync Server Best Practice Analyzer Lync Server Centralized Logging Service (CLS) Microsoft Network Monitor OCS/Lync Remote Connectivity

4 Lync Server Administrative Tools Software Requirements Microsoft.NET Framework 4.5 Windows PowerShell 3.0 Windows Installer Version 4.5 Microsoft Silverlight 5 browser plug-in

Lync Server Deployment Wizard You must use the Lync Server Deployment Wizard included on the installation media to install all administrative tools onto a computer on which you have not already

5 Lync Server Deployment Wizard You must use the Lync Server Deployment Wizard included on the installation media to install all administrative tools onto a computer on which you have not already installed Lync Server. During the administrative tools installation process, the Lync Server Deployment Wizard is installed locally along with the other tools so that you can later use it to install files for additional components or remove files for components that you do not want on the computer. Local Configuration Stores Certificates

6 Lync Server Topology Builder Managing Topology Builder Build/Modify Lync Server topology Importing Exporting Publishing PowerShell Legacy Topology

7 Lync Server Control Panel Performs most administrative tasks required to manage and maintain Lync server Automatically installed on Lync Server Front End Server and Standard Edition Server Graphical interface to manage and configure: Managed by Lync Server 2013 Control Servers Enterprise Voice Users Conferencing Clients Federation and Remote Access Devices Monitoring and Archiving Security Network Configuration Persistent Chat Topology

8 Microsoft Lync Server 2013 Control Panel

Lync Server Management Shell Powerful management interface built of Windows PowerShell Comprehensive set of cmdlets that are specific to Lync Server Rich set of configuration and automation

9 Lync Server Management Shell Powerful management interface built of Windows PowerShell Comprehensive set of cmdlets that are specific to Lync Server Rich set of configuration and automation controls Topology Builder and Lync Server Control Panel both implement subsets of these cmdlets Includes cmdlets for all Lync Server administration tasks Useful for automating bulk administrative tasks

10 Lync Server Best Practice Analyzer Used to identify and resolve problems with your Lync Server deployment Gathers configuration information from Lync Server 2013 components

11 Lync Server Centralized Logging Service (CLS) Centralized Logging Service (CLS) is a new feature in Lync Server Replaces OCSLogger.exe on Lync Servers CLS performs a trace on all servers in the pool at once CLS is implemented by agents and a controller used by the Lync administrator to interact with CLS The Lync Server Centralized Logging Service Agent service (also known as ClsAgent) is running on all Lync 2013 Preview servers in the deployment

12 Microsoft Network Monitor Network Monitor tool: Tool to allow capturing and protocol analysis of network traffic Lync Network Monitor Parsers The Lync Network Monitor Parsers are a set of files that extend the parsers in Microsoft Network Monitor. The Microsoft Network Monitor tool loads these files and uses the rules defined in them to analyse network traffic

13 OCS/Lync Remote Connectivity Web-based application that helps IT Administrators to validate and diagnose end-to-end Lync Server scenarios by facilitating testing of the connectivity of a remote user to Lync Server. Simulates multiple Lync Server client access scenarios from outside the customer's infrastructure and reports whether the test was successful.

14 Lesson 2: Understanding Lync Server 2013 Operational tasks Common Lync Server 2013 Operational Tasks Daily Tasks Weekly Tasks Monthly Tasks

15 Common Lync Server 2013 Operational Tasks Managing Users Managing Lync Server Topology Managing IM and Presence Settings Managing Persistent Chat Managing Voice Policies and Routing Managing Call Management Features Managing Conferences and Meetings Managing Devices, Phones and Client Applications Managing Federation and External Access to Lync Server 2013 Manage Monitoring and Health Configuration Managing Archiving Managing Lync Server Network Infrastructure Managing Lync Server 2013 Services and Server Roles Manage Lync Server 2013 Disaster Recovery, High Availability and Backup Service

16 Daily Tasks Performing Physical Environmental Checks Performing and Monitoring Backups Checking Disk Usage Checking Event Viewer Monitoring Lync Server 2013 Performance Monitoring Operating System Monitoring Network Performance Scanning for Viruses and Checking Virus Definitions Viewing and Analyzing Monitoring Server Reports Ensuring All Required Lync Server 2013 Services are Running Verify CMS Store Replication Status Validating Address Book Viewing Status of Global Settings for Forest Viewing Edge Server Settings Viewing Status of Pool Monitoring Back End Lync Server 2013 Storage Performance Running Synthetic Transactions

17 Weekly Tasks Archive Event Logs Check for Security Updates Verify Server Certificates Update and Run Best Practice Analyzer Review SCOM Reports Generating and Viewing Database Reports for Enterprise Pools

18 Monthly Tasks Security Checks Capacity Planning *Disaster Recovery Testing

19 Lesson 3: Develop Lync Server 2013 troubleshooting techniques Troubleshooting approach for Lync Server 2013 issues Tools to resolve a Lync Server 2013 issue

20 Troubleshooting approach for Lync Server 2013 issues Lync Deployment Cycle Deploy AD Schema Troubleshooting Complexity Lync forest prep Lync domain prep Lync Setup logs Lync topology builder LSCP Voice tests Lync Server Setup (Installation, Certificate, DNS, etc) Synthetic transactions Lync Central logging Service Create and configure users Client events client UX error Client Logs Event logs Client UI Error Diagnosotic Snooper Text Analysis Tool Test user scenarios Lync 2013 MP MomPack diagnostics Lync advanced error online UC Forums/ Escalate To PSS Deployed runtime problems Lync control panel topology pane events Lync Server Setup (Installation, Certificate, DNS, etc)

21 Tools to resolve a Lync Server 2013 issue Tool Description Source Synthetic Transactions Built in Windows PowerShell cmdlets to test select Built into Lync Server Management Shell functionality Lync Central Logging Service Starts, stops and filters logs Lync Install Event Viewer MMC for server and client logs Windows operating system Lync Client Logs Clickable hyperlinks Lync 2013 (client) Snooper GUI to search and view for client and server protocol and Resource Kit Tools trace logs DbAnalyze Gather analysis reports from Lync Server database Resource Kit Tools LyncParser Protocol parser for Lync. Plugs into NetMon Web Download SQL Server 2012 Performance Dashboard Reports used to monitor and resolve performance problems on SQL 2012 Web Download Lync 2013 Best Practice Analyser Determines the overall health of Lync 2013 servers and topology Web Download (unavailable)

22 Conferencing and Remote Access Tool Description Source Network Monitor (NetMon) Network Protocol analyzer used to view raw network Web Download traffic for media interactions. Monitoring Server Role that collects CDR information and QoE metrics for A/V sessions Lync 2013 Service Lync Server Remote web site for IT Administrators to validate and diagnose Connectivity Analyzer end-to-end Lync Server scenarios com

23 Enterprise Voice Tool Description Source Router Helper GUI for visualization, testing, modification, archiving and sharing of voice route Built into Lync Control Panel configuration data. SEFAUtil SEFAUtil (secondary extension feature activation) is a command-line tool that enables Resource Kit Microsoft Lync Server 2013 communications software administrators and helpdesk agents to configure delegate-ringing and call-forwarding settings on behalf of a Lync Server 2013 user. The tool also allows administrators to query the call-routing settings that are published for a particular user SBASetupAnalyzer Verifies SBA setup configuration Web Download Synthetic Transactions Built in Windows PowerShell cmdlets to test select functionality Built into Lync Server Management Shell Lync Central Logging Service Starts, stops and filters logs Lync Install Event Viewer MMC for server and client logs Windows operating system Lync Client Logs Clickable hyperlinks Lync 2013 (client) Snooper GUI to search and view for client and server protocol and trace logs Resource Kit Tools Bandwidth Policy Service Monitor Allows administrators visibility into the state of each of the Microsoft Lync Server 2013 Resource Kit Tools communications software Bandwidth Policy services that are defined in the topology

24 Lesson 4: Introduction to analyzing Lync Server 2013 logs and traces Session Initiation Protocol (SIP) Overview Session Description Protocol (SDP)

25 Session Initiation Protocol (SIP) Overview IETF RFC 3261 The Session Initiation Protocol (SIP) is an application layer control (signalling) protocol for creating, modifying and terminating sessions with one or more participants Used for IM, Presence, voice and video, conferencing, application sharing etc. Carried over TCP and TLS Transactional oriented Request-response Text based Microsoft has extended SIP and related protocols

26 SIP Message Header Example

27 Session Description Protocol (SDP) IETF RFC 4566 SDP is intended for describing multimedia sessions for the purpose of session announcement, session invitation and other forms of multimedia session initiation. SDP is text based and forms part of the SIP Message body describing: Specific RTP Sessions Types of media (audio/video) Type of protocol (TCP/UDP/RTP) Format of media (H264/Codec) Information on how to expect those media (Port/IP)

28 SIP Message Body Example

29 Module Review and Takeaways Review Question(s) Real-world Issues and Scenarios Tools

2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, Office, Azure, System Center, Dynamics and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.

30 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, Office, Azure, System Center, Dynamics and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Module 2a. Part 1 Deploying Microsoft Lync Server 2010

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