Cisco CallManager Server Upgrade Program
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- Anastasia Martin
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1 Program Cisco CallManager Server Upgrade Program April 25, 2003 This program is structured to allow existing customers with either Media Convergence Servers or third-party servers running Cisco CallManager to upgrade their server hardware while retaining their investment in the Cisco CallManager software they have already purchased. It will also allow a customer to upgrade their server platform with regards to the number of IP phones supported while providing a credit towards the purchase of a Cisco CallManager software package that supports the higher capacity server. The Cisco CallManager Server Upgrade Program has two components that can provide a credit to the customer. The first component is a credit for the existing Cisco CallManager software when trading up to a new Cisco CallManager software install that supports the new server. The second component is a hardware credit for returning an existing Media Convergence Server when a new Media Convergence Server is being purchased. Upgrade Process To make it easier to understand the upgrade process you first need to understand the pricing methodology for Cisco CallManager. Cisco CallManager uses a value price model where the price of Cisco CallManager is determined by the number of IP phones being supported on the server platform. The current pricing steps for Cisco CallManager are as follows: Server Class Server Platform List Price 7815SE MCS-7815I-2000 running SW-CCM SE= or 7815SE= $ MCS-7815-XXXX running SW-CCM or SW-CCM or MCS 7820 MCS 7822 MCS-7825-XXXX HP DL320 IBM x MCS 7830 MCS-7835-XXXX HP DL380 (1CPU) IBM x340 IBM x342 IBM x MCS-7845-XXXX HP DL380 (2CPU) $3995 $5995 $7995 $15995 All contents are Copyright All rights reserved. Important Notices and Privacy Statement. Page 1 of 6
2 To determine the cost of the software component of the upgrade perform the following steps: 1. Determine the Server Class of your current server. 2. Determine the Server Class of your new server. 3. Use the table below to obtain the part number and list price of the software upgrade component. To Server Class From Server Class 7815SE SE MIG1=$2500 MIG2=$4500 MIG3=$6500 MIG4=$ MIG5=$2500 MIG6=$4500 MIG7=$ MIG8=$2500 MIG9=$ MIG10=$ Repeat this process for each server being replaced. 5. If the customer has a SASU contract and the migration part number is MIG0= then they can order the Cisco CallManager 3.3 migration software at no charge using the Product Upgrade Tool (PUT). The Product Upgrade Tool is located at 6. If the customer does not have a SASU contract or has a SASU contract, but the migration part number is one other than MIG0=, the customer must pay for the Cisco CallManager 3.3 migration software. To determine the credit to be obtained when trading in a Media Convergence Server for a new Media Convergence Server use the Cisco Technology Migration Program (CTPM) located on the Sales Dashboard of CEC. The URL for the CTMP is Repeat this process for each MCS platform being replaced by a MCS platform. Please note that no credit will be provided for customers migrating from a non-cisco third-party platform to a Cisco MCS platform or for customers migrating from a Cisco MCS platform to a non-cisco third party platform. The following set of examples can be used to understand the migration program. Please note that the hardware credits used are examples and you should use the Cisco Technology Migration Program (CTMP) application located on the Sales Dashboard to determine the actual hardware credit for your situation. All contents are Copyright All rights reserved. Important Notices and Privacy Statement. Page 2 of 6
3 Example 1 Customer ABC has four MCS-7820 servers and wants to replace them with four MCS-7825H-2.2-EVV1 servers. The cost is as follows: Quantity 4 MIG0= Customers with a SASU contract for the Cisco CallManager software or a SMARTnet contract for the MCS-7820 server are entitled to the MIG0= at no charge and can order this through the Product Upgrade Tool ( (Cisco SMARTnet for the MCS-7820 servers includes hardware support for the MCS-7820 server PLUS Cisco SASU support for the Cisco CallManager software.) Customer without a Cisco SASU contract or SMARTnet contract must purchase the MIG0= update at $500/each, or $2000 for this customer example. 4 Server credits at $600 each for a total credit of $ MCS-7825H-2.2-EVV1 servers at $6000 each for a total of $24,000 Net hardware cost is $24,000 $2400 = $21,600 Customers with a SMARTnet contract for the MCS-7820 server must cancel their SMARTnet contract for the MCS-7820 server and purchase SMARTnet for the new MCS-7825H-2.2-EVV1 server. SMARTnet for the MCS-7825H covers the hardware only. Example: CON-SNT-MCS7825H1 Customers must also purchase SASU for the Cisco CallManager 3.3 software to receive ongoing software support and updates. CON-SAU-CCM33-25 Example 2 Customer DEF has a cluster consisting of seven MCS-7830 servers and wants to replace them with seven MCS-7845H-2.4-EVV1 servers. The cost is as follows: Quantity 7 MIG10= Customer in this example must pay for the larger Cisco CallManager server licenses. They pay $8500 each, for a total of $59,500. There is no credit for SASU customers. They cannot order the update through PUT. All contents are Copyright All rights reserved. Important Notices and Privacy Statement. Page 3 of 6
4 7 Server credits from CTMP at $2400 each for a total of $16,800 7 MCS-7845H-2.4-EVV1 servers at $24,000 each for a total of $168,000 Net hardware cost is $168,000 $16,800 = $151,200 Customers with a SMARTnet contract on the MCS-7830 must cancel their SMARTnet contract for these servers and purchase a new SMARTnet contract for each of the new MCS-7845H-2.4-EVV1. SMARTnet for the MCS-7845H only covers hardware support. Example: CON-SNT-MCS7845H1 Customer must also purchase SASU for the Cisco CallManager 3.3 software to receive ongoing software support and updates. CON-SAU-CCM33-45 Example 3 Customer GHI has a cluster consisting of 5 HP DL380 servers purchased from HP and wants to replace them with five customer-provided HP DL380-G3 servers. The cost is as follows: Quantity 5 MIG0= If customer has SASU contract for Cisco CallManager, they can order this through the Product Upgrade Tool ( If customer does not have a SASU contract for Cisco CallManager, they must purchase the MIG0= at $500 each, for a total of $2500. No credit given and customer must purchase DL 380-G3 servers from HP. Total cost to customer GHI with SASU is the cost of the DL380-G3 servers. Since customer purchased the original DL 380 servers from HP, they should have support from them (or one of their service providers). The customer should purchase support for the new DL-380-G3 s from HP. Cisco does not sell SMARTnet on non-cisco third-party platforms as in this example. If customer already has a SASU contract for Cisco CallManager software in this example, there is no change required to their SASU contract, and no need to purchase any additional services. If customer does not currently have a SASU contract for Cisco CallManager, one should be purchased at this time for on-going Cisco CallManager software support. All contents are Copyright All rights reserved. Important Notices and Privacy Statement. Page 4 of 6
5 Example 4 Customer JKL has a cluster of four customer-provided HP DL320 servers and wants to replace them with four MCS-7825H-2.2-EVV1 servers. The cost is as follows: Quantity 4 MIG0= If customer has a SASU contract for Cisco CallManager software, they can order the MIG0= update at no charge through the Product Upgrade Tool ( If customer does not have SASU contract, they must pay for this upgrade at $500 each for a total of $2000. No credit for non-cisco hardware 4 MCS-7825H-2.2-EVV1 servers at $6000 each for a total of $24,000 Customer should cancel their hardware support contract with HP for the HP DL320 server and purchase SMARTnet for the new MCS-7825H-2.2-EVV1 servers. Example: CON-SNT-MCS7825H1 Customer with a SASU contract for the Cisco CallManager software (SW-CCM-3.x-DL320=) should change their contract to reflect the new Cisco CallManager server license Example: CON-SAU-CCM Example 5 Customer MNO has six MCS-7835-TD or MCS-7835-NTD servers and wants to replace them with six HP DL380-G3 (2CPU) servers. The cost is as follows: Quantity 6 MIG7= Customer would have to pay for the increase in Cisco CallManager server license capacity at $8500 each, for a total of $51,000. No credit given Customer buys DL380-G3 (2CPU) systems from HP If customer has SMARTnet on the MCS-7835 server, they should cancel it and purchase hardware support for the new DL380-G3 from HP. All contents are Copyright All rights reserved. Important Notices and Privacy Statement. Page 5 of 6
6 SMARTnet for the MCS-7835 included SASU for the Cisco CallManager software. Customer should purchase SASU for Cisco CallManager software for the new DL380-G3 (DL380=). Example: CON-SAU-CCM Please note that these examples are based upon a specific configuration and that server hardware credits are determined by CTMP based upon servers being returned to Cisco and which server will be ordered as a replacement. Please use actual CTMP credits provided by CTMP for your configuration. Terms 1. This program is subject to change or termination at any time without notice. 2. Servers being replaced must have a valid Cisco CallManager license. 3. New servers must be used for Cisco CallManager. 4. No credit will be provided for non-cisco, third-party hardware. 5. A migration software package must be ordered for EACH server migrating from an old hardware platform to a new hardware platform. 6. Server credits using CTMP are for a one to one trade-in of servers. For example, you cannot trade in two servers for every server being purchased because you are reducing the number of clusters from two to one. 7. Migration program is offered without exception for customers willing to migrate to the latest version of Cisco CallManager (version 3.3). 8. There is no longer any CTMP credits given for CCM software since it is being addressed by this program. 9. Customer is responsible for purchasing SMARTnet for hardware support for the new servers and SASU for the Cisco CallManager software support. 10. Cisco does not sell SMARTnet services for the HP servers. Customer is responsible for contacting HP directly.
7 Corporate Headquarters 170 West Tasman Drive San Jose, CA USA Tel: NETS (6387) Fax: European Headquarters Cisco Systems International BV Haarlerbergpark Haarlerbergweg CH Amsterdam The Netherlands www-europe.cisco.com Tel: Fax: Americas Headquarters 170 West Tasman Drive San Jose, CA USA Tel: Fax: Asia Pacific Headquarters Capital Tower 168 Robinson Road #22-01 to #29-01 Singapore Tel: Fax: Cisco Systems has more than 200 offices in the following countries and regions. Addresses, phone numbers, and fax numbers are listed on the Cisco Web site at Argentina Australia Austria Belgium Brazil Bulgaria Canada Chile China PRC Colombia Costa Rica Croatia Czech Republic Denmark Dubai, UAE Finland France Germany Greece Hong Kong SAR Hungary India Indonesia Ireland Israel Italy Japan Korea Luxembourg Malaysia Mexico The Netherlands New Zealand Norway Peru Philippines Poland Portugal Puerto Rico Romania Russia Saudi Arabia Scotland Singapore Slovakia Slovenia South Africa Spain Sweden Switzerland Taiwan Thailand Turkey Ukraine United Kingdom United States Venezuela Vietnam Zimbabwe All contents are Copyright All rights reserved. CCIP, CCSP, the Cisco Arrow logo, the Cisco Powered Network mark, Cisco Unity, Follow Me Browsing, FormShare, and StackWise are trademarks of ; Changing the Way We Work, Live, Play, and Learn, and iquick Study are service marks of ; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherSwitch, Fast Step, GigaStack, Internet Quotient, IOS, IP/TV, iq Expertise, the iq logo, iq Net Readiness Scorecard, LightStream, MGX, MICA, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, RateMUX, Registrar, ScriptShare, SlideCast, SMARTnet, StrataView Plus, Stratm, SwitchProbe, TeleRouter, The Fastest Way to Increase Your Internet Quotient, TransPath, and VCO are registered trademarks of and/or its affiliates in the U.S. and certain other countries. All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0304R)
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