MITEL SIP CoE. Technical. Configuration Notes. Configure the Mitel 3300 MCD for use with OpenText RightFax server. SIP CoE
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1 MITEL SIP CoE Technical Configuration Notes Configure the Mitel 3300 MCD for use with OpenText RightFax server SIP CoE
2 NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes. No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation. TRADEMARKS Mitel is a trademark of Mitel Networks Corporation. Windows and Microsoft are trademarks of Microsoft Corporation. Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged. Mitel Technical Configuration Notes Configure the Mitel 3300 MCD for use OpenText RightFax Server September 1, 2009, , Trademark of Mitel Networks Corporation Copyright 2009, Mitel Networks Corporation All rights reserved ii
3 Table of Contents OVERVIEW... 1 Interop History...1 Interop Status...1 Software & Hardware Setup...1 Tested Features...2 Device Limitations and Known Issues...3 Network Topology...4 CONFIGURATION NOTES MCD Configuration Notes...5 Network Requirements... 5 Assumptions for the 3300 MCD Programming... 5 T.38 Licensing and Hardware Resources... 5 Licensing and Option Selection SIP Licensing... 7 Class of Service Assignment... 8 Network Element Assignment... 9 Trunk Service Assignment SIP Peer Profile Digit Modification Number Route Assignment ARS Digits Dialed Assignment T.38 Fax Configuration Zone Assignment OPENTEXT RIGHTFAX SERVER CONFIGURATION NOTES Brooktrout SR140 Setup Instructions...19 How to Configure Rightfax Users...23 How to Test Inbound / Outbound Faxing...23 iii
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5 Overview This document provides a reference to Mitel Authorized Solutions providers for configuring the Mitel 3300 MCD to connect to OpenTEXT RightFax server. The different devices can be configured in various configurations depending on your VoIP solution. This document covers a basic setup with required option setup. Interop History Version Date Reason 1 September, 2009 Initial Interop with MCD 4.0 for the 3300 ICP and OpenText RightFax Server 9.4 SR4 Interop Status The Interop of OpenTEXT RightFax serverhas been given a Certification status. This service provider or trunking device will be included in the SIP CoE Reference Guide. The status The most common certification which means the OpenText RightFax server has been tested and/or validated by the Mitel SIP CoE team. Product support will provide all necessary support related to the interop, but issues unique or specific to the 3rd party will be referred to the 3rd party as appropriate. Software & Hardware Setup This was the test setup to generate a basic SIP call between OpenTEXT RightFax server and the 3300 MCD. This was the hardware and software used in the test setup using SIP Trunking between a Mitel 3300 ICP and the Open Text Rightfax server. If a specific setting is not referenced in this document then the default value chosen during a fresh install was used. Manufacturer Variant Software Version Mitel MCD 4.0 for the 3300 ICP Mxe Platform _2 OpenTEXT RightFax Server 9.4 SR4 Brouktrout SR140 SDK and Boardless Driver
6 Tested Features This is an overview of the features tested during the Interop test cycle and not a detailed view of the test cases. Please see the SIP Trunk Side Interoperability Test Pans ( ) for detailed test cases. Feature Feature Description Issues Basic Call Automatic Call Distribution NuPoint Voic Packetization Personal Ring Groups Mobile Extension Teleworker Video Fax Making and receiving a call through the SIP Service provider and their PSTN gateway or SIP trunking device, call holding, transferring, conferencing, busy calls, long calls durations, variable codec. Making calls to an ACD environment with RAD treatments, Interflow and Overflow call scenarios and DTMF detection. Terminating calls to a NuPoint voic boxes and DTMF detection. Forcing the 3300 MCD to stream RTP packets through its E2T card at different intervals, from 10ms to 90ms Receiving calls through the SIP Service provider and their PSTN gateway or SIP trunking device to a personal ring group. Also moving calls to/from the prime member and group members. Receiving a call through the SIP Service provider and their PSTN gateway or SIP trunking device to Mobile extensions and TUI interface. Also moving calls to/from Desktop and Twinned devices. Making and receiving a call through the SIP Service provider and their PSTN gateway or SIP trunking device to and from Teleworker extensions. Making and receiving a call through the SIP Service provider or SIP trunking device with video capable devices. T.38 and G711Fax Calls Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable - No issues found - Issues found, cannot recommend to use - Issues found 2
7 Device Limitations and Known Issues This is a list of problems or features not supported when OpenTEXT RightFax server is connected to the Mitel G711 Faxing Feature Problem Description G711 Fax Pass Through is not supported on OpenTEXT RightFax sever Recommendation: Configuration can only support T.38 faxing. 3
8 Network Topology This diagram shows how the testing network is configured for reference. Figure 1 Network Topology 4
9 Configuration Notes This section is a description of how the SIP Interop was configured. These notes should give a guideline how a device can be configured in a customer environment and how OpenTEXT RightFax server3300 programming was configured in our test environment. Disclaimer: Although Mitel has attempted to setup the interop testing facility as closely as possible to a customer premise environment, implementation setup could be different onsite. YOU MUST EXERCISE YOUR OWN DUE DILIGENCE IN REVIEWING, planning, implementing, and testing a customer configuration MCD Configuration Notes The following steps show how to program a 3300 MCD to interconnect with OpenTEXT RightFax Server. Network Requirements There must be adequate bandwidth to support the voice over IP. As a guide, the Ethernet bandwidth is approx 85 Kb/s per G.711 voice session and 29 Kb/s per G.729 voice session (assumes 20ms packetization). As an example, for 20 simultaneous SIP sessions, the Ethernet bandwidth consumption will be approx 1.7 Mb/s for G.711 and 0.6Mb/s. Almost all Enterprise LAN networks can support this level of traffic without any special engineering. Please refer to the 3300 Engineering guidelines for further information. For high quality voice, the network connectivity must support a voice-quality grade of service (packet loss <1%, jitter < 30ms, one-way delay < 80ms). Assumptions for the 3300 MCD Programming The SIP signaling connection uses UDP on Port T.38 Licensing and Hardware Resources There are a number of limits that apply with T.38 faxing. There are soft limits, hardware limits and practical limits. So in order these are: Software license limits are 64 sessions which is the total number of T.38 licenses that can be entered in the License and Options select form. Licenses can be purchased in groups of 4 up to a maximum of 64. A reboot is required to enable new licenses. Hardware limits: T.38 Faxing requires the use of a DSP II card. Please note that available resources are determined if the license limits can be achieved. For example, if there are insufficient DSP resources for T.38 faxing, the operational limit may be reached before the license limit. Because DSP resources are allocated at 3300 initialization based on license numbers, not traffic requirements, it is possible to allocate all DSP resources and have nothing left for telecom tone receivers and generators, so calls cannot be made on the system. Although a maximum of 64 T.38 sessions can be provisioned, this is not a recommended configuration. 5
10 Practical limits: 16 sessions The practical limits are determined by the level of traffic that the system will handle at the same time as the T.38 sessions. There is a direct trade-off between traffic handling and FAX T.38 sessions. The practical limit of 16 is derived from the requirement to provide both T.38 FAX and support the full range of IP-Phone users with typical office traffic. If the unit is being used as a FAX gateway, WITHOUT any type of phones (ie: IP phones, SIP phones, any type of telephony Trunking or connected to voice/data applications) then it should be possible to increase this limit up to a maximum 32 T.38 sessions. This is assuming that the T.38 sessions are busy 100% of the time and there is sufficient traffic demand to keep these channels fully used. 6
11 Licensing and Option Selection SIP Licensing Ensure that the MCD 4.0 is equipped with enough SIP trunking licenses for the connection to OpenText RightFax server. This can be verified within the License and Option Selection form. Enter the total number of licenses in the SIP Trunk Licences field. This is the maximum number of SIP trunk sessions that can be configured in the 3300 to be used with all service providers, applications and SIP trunking devices. OpenTEXT RightFax server can only use T.38 over SIP trunk to communicate with MCD 4.0. To do so, hardware and software should be ready. DSP II Card needs to be installed for dealing with T.38. Assign the required number of Fax over IP (T.38) Licenses and the required number of Compression licenses. Based on DSP engineering, 16 is the number of Fax over IP (T.38) Licenses. If the number of T.38 licenses programmed exceeds the available DSP resources, a DSP alarm is raised and a maintenance log is generated. Reboot the system to enable the Fax over IP (T.38) Licenses and Compression licenses. Figure 2 License and Option Selection 7
12 Class of Service Assignment The Class of Service Options Assignment form is used to create or edit a Class of Service and specify its options. Classes of Service, identified by Class of Service numbers, are referenced in the Trunk Service Assignment form for SIP trunks. Many different options may be required for your site deployment, but ensure that Public Network Access via DPNSS Class of Service Option is configured for all devices that make outgoing calls through the SIP trunks in the Public Network Access via DPNSS set to Yes Campon Tone Security/FAX Machine set to Yes Busy Override Security set to Yes Figure 3 Class of Service 8
13 Network Element Assignment Create a network element for OpenTEXT RightFax sever. In this example, the server is reachable by an IP Address and is defined as RightFax in the network element assignment form. Set the transport to UDP and port to 5060 and ensure that SIP Peer Status is set to Always Active. Figure 4 Network Element Assignment 9
14 Trunk Service Assignment This is configured in the Trunk Service Assignment form. In this example the Trunk Service Assignment is defined for Trunk Service Number 15 which will be used to direct incoming calls to an answer point in the Program the Non-dial In or Dial In Trunks (DID) according to the site requirements and what type of service was ordered from your service provider. Figure 5 Trunk Service Assignment 10
15 SIP Peer Profile The recommended connectivity via SIP Trunking does not require additional physical interfaces. IP/Ethernet connectivity is part of the base 3300 MCD Platform. The SIP Peer Profile should be configured with the following options: Network Element: The selected SIP Peer Profile needs to be associated with previously created RightFax Network Element. Registration User Name: A registration name is NOT required to connect to the RightFax server. Address Type: Enter the Use IP Address. Outbound Proxy Server: Not required to connect to the RightFax server if located locally on the same LAN as the MCD4.0 Trunk Service Assignment: Enter the trunk service assignment previously configured. SMDR: If Call Detail Records are required for SIP Trunking, the SMDR Tag should be configured (by default there is no SMDR and this field is left blank). Maximum Simultaneous Calls: This entry should be configured to maximum T.38 licenses allocated for this connection. The maximum is 16.. OTE: Ensure the remaining SIP Peer profile policy options are similar the screen capture below. 11
16 12
17 Digit Modification Number Ensure that Digit Modification for outgoing calls on the SIP trunk to OpenTEXT RightFax server absorbs or inject additional digits according to your dialling plan. In this example, we will be absorbing 0 digits. Figure 6 Digit Modification Assignment 13
18 Route Assignment Create a route for SIP Trunks connecting a trunk to OpenText RightFax server. In this example, the SIP trunk is assigned to Route Number 15. Choose SIP Trunk as a routing medium and choose the SIP Peer Profile and Digit Modification entry created earlier. Figure 7 SIP Trunk Route Assignment 14
19 ARS Digits Dialed Assignment ARS initiates the routing of trunk calls when certain digits are dialed from a station. In this example, when a user dials 5200, the call will be routed to OpenTEXT RightFax server. Figure 8 ARS Digit Dialed Assignment 15
20 T.38 Fax Configuration OpenTEXT RightFax server uses the inter-zone FAX profile. This form allows you to define the settings for FAX communication over the IP network. You can modify the default settings for the: Inter-zone FAX profile: defines the FAX settings between different zones in the network. There is only one Inter-zone FAX profile; it applies to all inter-zone FAX communication. It defaults to V.29, 7200bps. It defines the settings for FAX Relay (T.38) FAX communication. Intra-zone FAX profile: defines the FAX settings within each zone in the network. o o Profile 1 defines the settings for G.711 pass through communication (not used). Profile 2 to 64 define the settings for FAX Relay (T.38) FAX communication. o All zones default to G.711 pass through communication (Profile 1). Figure 9 Fax Configuration 16
21 Zone Assignment By default, all zones are set to Intra-zone FAX Profile 1. Based on your network diagram, assign the Intra-zone FAX Profiles to the Zone IDs of the zones. If audio compression is required within the same zone then set Intra-Zone Compression to Yes. OpenTEXT RightFax server uses the Inter-zone FAX Profile 2. Figure 10 Zone Assignment 17
22 OpenTEXT RightFax server Configuration Notes Install Rightfax components and configure to desired hardware, SQL Server, service account, and organization preferences. For interop testing purposes, The Rightfax software was installed a newly installed and completely updated server at the time of this writing. Activate Rightfax and Brooktrout licenses through their respective licensing modules 18
23 Brooktrout SR140 Setup Instructions The complete installation and setup instructions for the Brooktrout SR140 software are located at :// Open Rightfax Enterprise Manager. On the server that will be configured as the Boardserver, double click on the Rightfax DocTransport Module service. Click on Add Transport to add the SR140 driver. (Repeat this step for every additional 2 Channels that you require and are licensed for. As shown in the example below with 4 channels, this process had to be completed twice) Enter your company name in the Set Fax ID for all channels field under Brooktrout/SR
24 Under Brooktrout Global Transport Settings, enter the dialing settings prefix as 9. It most likely says ww as an initial value which is not needed. 20
25 Under SSR140 Channel #nn settings should be as follows: Under Brooktrout SR140, click on Configure Boardserver. Select SIP and OK on the following dialogue. 21
26 When the Brooktrout Configuration Tool opens, click on IP Call Control Modules SIP IP Parameters. The sip_contact should be the IP address of the Rightfax Server. The Primary gateway should be the IP address of the 3300 ICP. A FROM value example would be RF<sip:RFDEMO1@ > The contact address is the IP address of the RIghtFax server Description URI example is RFDEMO1 22
27 Click on the T.38 Parameters tab. Change the Media Renegotiate Delay Inbound, ms sec to Click on Save, then Apply, then OK to apply and reset the Rightfax DocTransport Module How to Configure Rightfax Users Instructions on how to configure Rightfax accounts / routing How to Test Inbound / Outbound Faxing Instructions on how to test and inbound / outbound fax. 23
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