Organisor: European Emergency Number Association EVENT OVERVIEW

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1 Organisor: European Emergency Number Association VISIT OUR WEBSITE : EVENT OVERVIEW Each year, the EENA Conference brings together European emergency services, public authorities, researchers and industry representatives to foster the sharing of best practices between all the relevant stakeholders. High-level issues will be discussed during the plenary sessions while operations and technical issues will be addressed during the parallel tracks, over 3 inspiring days. Also, participants might meet exhibitors who will be pleased to showcase their newest products in the exhibition area of the conference and to engage with attendees who are looking for innovative solutions in critical areas of emergency services. The 112 Awards Ceremony, which is run in conjunction with the conference, recognises and rewards some of the emergency services and citizens for their outstanding achievements in improving and promoting the European emergency number 112. WHO SHOULD ATTEND The EENA Conference will welcome over 600 participants, including about 300 delegates from emergency services and public authorities from over 50 countries from the EU and other parts of the world such as Africa, Asia, Middle-East and from both North and South America. Supplier organisations, researchers, telecom regulators, mobile network operators, Internet companies and officials from EU institutions will also attend the event. FREE registration for public authorities representatives and EENA Members. KEY TOPICS Advanced Mobile Location Use of Social Media in crisis Update on ecall Drones in emergency response The Future of CAD Smart Cities & emergency services Event Language: English #EENA2017 INFORMATION EVENT VENUE & HOTEL Budapest Congress Centre & Novotel Budapest City Alkotas Utca Budapest, Hungary CONTACT Events Coordinator: Taviana Caminiti -

2 OVERVIEW OF THE EENA CONFERENCE April 2017, Budapest, Hungary CONTEXT OF THE EVENT Each year, the EENA Conference brings together European emergency services, public authorities, researchers and industry representatives to foster the sharing of best practices between all the relevant stakeholders. High-level issues will be discussed during the plenary sessions while operations and technical issues will be addressed during the parallel tracks, over 3 inspiring days. Also, participants might meet exhibitors who will be pleased to showcase their newest products in the exhibition area of the conference and to engage with attendees who are looking for innovative solutions in critical areas of emergency services. The 112 Awards Ceremony, which is run in conjunction with the conference, recognises and rewards some of the emergency services and citizens for their outstanding achievements in improving and promoting the European emergency number 112. The EENA Conference will welcome over 600 participants, including about 300 delegates from emergency services and public authorities from over 50 countries from the EU and other parts of the world such as Africa, Asia, Middle-East, Oceania and from both North and South America. Supplier organisations, researchers, telecom regulators, mobile network operators, Internet companies and officials from EU institutions will also attend the event. LANGUAGE: English EVENT APP To help delegates maximise the networking opportunities, EENA would like to welcome all attendees to be part of a total online event experience the EENA 2017 App. This secure app is a unique benefit for participants, helping them to network with other attendees before, during, and after the EENA Conference 2017 by using PC-based web browsers and mobile platforms (ios, Android etc). Join the EENA2017 app to: See the attendees and speakers profiles Send messages to attendees Set-up meetings with attendees and exhibitors Visit sponsors virtual booths Create your own personalised event schedule VENUE AND HOTEL Novotel Budapest City and Budapest Congress Centre - Alkotas Utca Budapest, Hungary The Novotel Budapest City is a modern 4-star hotel and an ideal place for a business trip to Budapest, offering 319 hotel rooms and 19 conference rooms. The venue is surrounded by picturesque chestnut trees and is close to the city centre and the historic Castle District of Buda. You will have the opportunity to enjoy the Cote Jardin restaurant and bar and relax in their indoor swimming pool, fitness centre and sauna. Also, a simple corridor will give you the access to the Budapest Congress Centre that will be hosting the conference. This is the largest, most modern congress and meeting facility in Hungary with 20 multifunctional rooms, a maximum of 4000m² exhibition space able to welcome up to people. PARTICIPATION FREE registration for public authorities representatives and EENA Members (EENA Advisory Board 2017, Emergency Services Staff Network, EENA Network of Researchers) REGISTRATION AND HOTEL RESERVATION (FROM 1 ST DEC. 2016) Please visit the event webpage at: CONTACT PERSON EVENT COORDINATOR: Ms. Taviana Caminiti, 1

3 TABLE OF CONTENTS TABLE OF CONTENTS... 1 BENEFITS OF THE EENA CONFERENCE EENA CONFERENCE OVERVIEW... 4 FLOOR PLAN & EXHIBITORS... 5 PROGRAMME... 6 DAY DAY DAY INNOVATION THEATRE

4 BENEFITS OF THE EENA CONFERENCE 2017 Meet top international experts in the emergency services field Over 60 leading experts and practitioners will address high-level policy and regulatory matters as well as operational and technical issues during the plenary and parallel tracks. Network and partner with key European stakeholders In 2017, approximately 600 participants, including about 300 emergency services and public authorities' representatives from over 50 countries, researchers, telecom regulators and suppliers will attend. They will be able to interact before, during and after the event via a dedicated online networking platform (Event app) as well. Get inspired by best practices awarded at European level The 112 Awards Ceremony takes place in conjunction with the conference and rewards individuals and organisations highly engaged in improving and promoting the European emergency number 112. Learn about the newest technological solutions During the 3 days, you will have the opportunity to visit the exhibition area where 25 suppliers will showcase the latest technologies and solutions available. Live the emergency call-centre experience You will have the chance to visit the stand of the Hungarian emergency control rooms demo in the exhibition area. They will provide you with a demo on the functioning of their 112 system. Make friends and have a great time On Thursday 6 April, you will be able to attend a social event and network in an informal atmosphere together with other participants. ABOUT EENA EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU. EENA serves as a discussion platform for emergency services, public authorities, decision makers, researchers, associations and solution providers with a view to improving the emergency response in accordance with citizens' requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies. The EENA memberships include more than 1,300 emergency services representatives from over 80 countries worldwide, 85 solution providers, 10 international associations/organisations, 200 Members of the European Parliament and 100 researchers. 3

5 EENA CONFERENCE 2017 OVERVIEW 4

6 FLOOR PLAN & EXHIBITORS Stands EXHIBITORS 1. OnStar 2. Avaya 3. Deveryware 4. Motorola Solutions 5. Pulsiam 6. Priority Dispatch 7. MVM TEL 8. Hexagon 9. Microsoft 10. Esri 11. Intermedix 12. VoltDelta 13. Creativity Software 14. Techwan 15. Carmenta 16. Capita 17. The CPR Network 18. Insta 19. Frequentis 20. Beta Reporty 22. Atos 23. IMPRESS 24. DJI 25. TCCA 26. EMERES Showroom A: Huawei 5

7 PROGRAMME DAY 1: 5 April :00 09:00 Registration 09:00 09:25 Introduction Plenary room Demetrios Pyrros, President, EENA Dieter Nuessler, Vice-President, EENA Mladen Vratonjic, Vice-President, EENA Taviana Caminiti, Events Coordinator, EENA - Practical information 9:25 9:55 Plenary Session - Plenary room Interview with David Ginola In May 2016, David Ginola, former football player (PSG, Newcastle, Tottenham), was participating in a charity football match when he suddenly collapsed. With emergency services at the scene eight minutes after his cardiac arrest, he survived thanks to a witness who performed CPR; if it wasn t for this person, he would have been brain dead. Join us to hear more about David s story, the impact it had on his life and his fight to reduce the number of deaths caused by cardiac arrest. Chair: Demetrios Pyrros, President, EENA David Ginola, Ambassador of the Adoptons les comportements qui sauvent campaign (first aid campaign) in France 9:55 10:40 Plenary Session Plenary room Discussion: Use of Social Media in a crisis Informing the public with accurate and timely information following weather, public safety or security events is a challenge authorities are facing today. Merging this challenge with the power of social media is a possible solution that can reach the public en masse. In this session you will hear interesting discussions and opinions from experts in the field. Chair: Sylvain Lapoix, Journalist Benoît Ramacker, Spokesperson, CrisisCenter, Belgium Andrea Keune, Staff Member Social Media Team, Berlin Police, Germany Nicolas Vanderbiest, Assistant, Université Catholique de Louvain, Belgium Patrick Lagadec, Senior Scientist, Ecole Polytechnique (retired), France Marina Tymen, Member, VISOV (Virtual Operations Support Team), France Iratxe Gomez, Spokesperson, Virtual Operations Support Team Europe 6

8 10:40 11:10 COFFEE BREAK + INNOVATION THEATRE (see page 16) - Exhibition area 11:10 11:35 Plenary Session Plenary room Keynote: Facebook tools in crisis situations The Facebook Safety Check feature has been used several times in the last couple of years to support the response to natural disasters and terrorist attacks. In this session, you will hear first-hand examples of how it has been used and how powerful it can be! You will also discover what the recently launched Community Help tool is capable of. Chair: Demetrios Pyrros, President, EENA Monica Desai, Director Public Policy, Facebook 11:35 12:00 Plenary Session Plenary room Keynote: Decreasing response time thanks to Waze Sharing real-time traffic and road information together with navigation capabilities can have significant impact on reducing emergency vehicle response times. What if there was an application that could do exactly this? In this session you will hear how the world's largest community-based traffic and navigation app is doing exactly that and how emergency services can integrate it into their workflows. Chair: Mladen Vratonjic, Vice-President, EENA Adam Fried, Global Partnerships, Waze 12:00 12:30 Plenary Session - Plenary room Discussion: Alerting the population In the context of recent terrorist attacks in Europe, this session aims at presenting how public authorities can communicate quickly and efficiently to citizens in case of a severe crisis. Chair: Cristina Lumbreras, Technical Director, EENA Amalendu Parasnis, General Manager Telecom & Board Member, Mobilaris Anand Anupam, Vice President, World-Wide Sales, UMS Alain Soulier, Innovation Director, Deveryware 12:30 14:00 LUNCH + INNOVATION THEATRE (see page 16) - Exhibition area 14:05-14:50 INNOVATION THEATRE (see page 16) - Exhibition area 14:00 16:00 Track 1 Plenary room Social Media in emergencies and VOST - Virtual Operations Support Teams (1 hr) In this session you will hear emerging trends and practical uses of social media during emergencies and how citizens can become empowered to become a central part of any response. Chair: Iratxe Gomez, Operations Director, EENA Track 2 Parallel room Update on EENA Committees work and NG112 Plugtests event (1hr) In this session you will hear about the work of the Technical and Operations Committees and receive the latest updates on some of their exciting work. Chair: Luca Bergonzi, Chair, EENA Operations Committee 7

9 Benoît Ramacker, Spokesperson, CrisisCenter, Belgium & Nicolas Vanderbiest, Assistant, Université Catholique de Louvain, Belgium - Twitter during Brussels Attack / Crossover between research and reality Jean-Guilhem Cailton, Founding Member & Member of the Board, VISOV (Virtual Operations Support Team), France - VISOV, the French-speaking VOST Cristina Lumbreras, Technical Director, EENA - Update on EENA Operations Committee work Wolfgang Kampichler, Chair, Technical Committee, EENA - Update on EENA Technical Committee work Sebastian Muller, Senior Technical Expert, ETSI & Fidel Liberal, Associate Professor, University of the Basque Country, Spain - Report on the 2nd edition of the NG112 Emergency Communications Plugtests event Marina Tymen, Member, Virtual Operations Support Team Europe (VOST Europe) - VOST EUROPE: why Europe needs to strengthen SMEM and VOST efforts Emergency services in very rural areas (1hr) Planning and responding to emergencies is a task that has many challenges but what happens if those challenges involve covering vast areas with limited resources? In this session you will hear how some emergency response organisations are facing and overcoming such challenges. Chair: Raed Arafat, Secretary of State, Head of the Department for Emergency Situations, Ministry of Internal Affairs, Romania Demetrios Pyrros, Director, Medical Services, National Centre of Emergency Care (EKAB), Greece - Flying medical evacuations in rural islands in Greece: personal experiences Olafur Jon Jonsson, Board Member of REY-SAR & Member of ICE-SAR, Iceland The Icelandic Response: How Things Are Done in The Cold North The Future of CAD (1hr) In this session you will hear how new and powerful technology is adding value to the capability of Computer Aided Dispatch and how some companies are building new solutions to enhance the capabilities of this tool. Chair: Bill Mertka, Vice-Chair, EENA Technical Committee Sebastian Stepfer, Managing Director, International Public Safety Consultants - What s next for Public Safety CAD? Luca Bergonzi, Sales executive EMEA & Asia, Emergency Management, Beta 80 Group - Internet of Public Safety Things Reinard van Loo, Senior Advisor Solution Consultant, Public safety International Sales and Marketing, Frequentis The Future of CAD is no CAD Jussi Huhtela, Superintendent, Head of Operational Command Centre, Helsinki Police Department, Finland - North from here: the Finnish way to ensure police services in very rural areas 15:35 16:00 INNOVATION THEATRE (see page 16) - Exhibition area 16:00 16:30 Coffee Break + Innovation Theatre (see page 16) - Exhibition area 8

10 16:30 17:30 Topic-based Speed-Dating Meetings - Exhibition area Experts on the following hot topics will be at your disposal for 10-minute information exchange meetings: Advanced Mobile Location, Emergency Apps, Drones, Use of Social Media, NG112 Plug Tests, ecall, Waze and Emergency Services, Missing Children Europe. A prior registration is required at the registration desk by 14:00. EENA Services For Public Safety Professionals Innovation Theatre Join us for this briefing on the types of services available to you in order to maximise your EENA membership. This is ideal for those Members who are new to EENA or those who want to get a refresh on the resources available. Non EENA members are also more than welcome! 17:00 18:00 Networking Cocktail + INNOVATION THEATRE (see page 16) - Exhibition area 18:00 19: Awards Ceremony Plenary Room You are all warmly invited to attend the 112 Awards Ceremony to recognise and reward some of the emergency services and citizens for their outstanding achievements in improving and promoting the European emergency number

11 DAY 2 6 April :00 11:00 Track 1 Plenary room Distributed Denial of Service (DDoS) and Emergency Services (1hr) Many Researchers have warned that emergency call centres could be vulnerable to DDoS (Distributed Denial of Service) attacks, which could disrupt the networks. Hackers could therefore clog up the PSAP's queues and prevent legitimate callers from reaching the 112 service. Join this session to hear about the issue and the possible solutions. Chair: Markus Bornheim, Vice-Chair, EENA Technical Committee Iratxe Gomez, Operations Director, EENA - Introduction to Denial of Service in PSAPs Jarno Limnell, Vice-President Cyber Security, Insta & Professor of Cybersecurity, Aalto University, Finland - DDoS attacks: Reality and Preparedness Brian Fontes, CEO & Trey Forgety, Director of Government Affairs, NENA, USA Emerging Threats: Distributed Telephony Denial of Service (DTDoS) Attacks from Exploited Mobiles Track 2 Parallel room Smart Cities & Emergency Services (1hr) The term Smart City has been well known for some time and its vision is slowly becoming a reality. In this session you will hear how the concept can be merged with the reality, particularly through the eyes of the emergency services. Chair: Fidel Liberal, Vice-Chair, EENA Technical committee Kirk Arthur, Managing Director, World- Wide Public Safety and Justice & Mahesh Punyamurthula, Director, Industry & Technology Strategy, Worldwide Public Safety & National Security, Microsoft Corporation - Digital Transformation for Emergency Responders Bill Mertka, Sr. Product Planning Consultant Next Generation Public Safety Technologies, Motorola Solutions - Smart Public Safety: Advanced Sensors, Automation and the Internet of Things (IoT) in NG112 Anand Anupam, Vice President, World- Wide Sales, UMS - Safe Cities Through Effective Citizen Communication Crisis Response and Tech Companies (1hr) Join this session and hear about how Tech companies such as Google and Airbnb contribute to responding to emergency crisis and disasters. Chair: Demetrios Pyrros, President, EENA Guillaume Boniface, Strategic Partner Development, Search Product Partnership and Social Impact & Sims Witherspoon, Strategist, Google - Google crisis response Denis Lemeschenko, Disaster Response & Relief Specialist, Airbnb Global Disaster Response and Relief Situational Awareness (1hr) Trying to optimise resources is probably one of the most difficult challenges facing an emergency service today. In this session you will hear from experts in the field and how such tools can be used practically and effectively. Chair: David Halliwell, Vice-Chair, EENA Operations Committee Mike King, Global Industry Manager, Public Safety Team & Francisco Nobre, Business Partner Coordinator, Esri - GIS Usage in Emergency Call-Taking Axel Borchert, Sales Director, Public Sector EMEA, Here How to reach the incident location faster with editable Maps, Traffic information & Indoor Routing 10

12 Raymond Fegan, National Sales Manager, Capita 999Eye: Using streamed images to enhance decision making in the Control Room 10:35 11:00 INNOVATION THEATRE (see page 16) - Exhibition area 11:00 11:30 COFFEE BREAK + INNOVATION THEATRE (see page 16) - Exhibition area 11:30 12:30 Integrating live video streams into command and control rooms (1hr) Live video images e.g. CCTV, body worn cameras, in-vehicle cameras are getting more and more used by the emergency services but what impact do they have? In this session you will hear how they have the potential to change the landscape for emergency services and citizens alike. Chair: Andy Hutton, Vice-Chair, EENA Technical Committee Dace Klusa, Deputy Head of Operational Management Centre, State Emergency Medical Service, Latvia - In-Vehicle Video Surveillance Peter Goulding, Global Public Safety Expert, Huawei - Improve your response to critical incidents: next-generation onscene command integrates voice, data and a full suite of video capabilities Batuhan Ozay, Senior Project Manager, Atos - Integrated City Security Management System: Izmir City Project Emergency Apps (1hr) Applications that enhance our lives are now mainstream resources. Such applications that interact with citizens and the emergency services are almost everywhere. In this session you will hear from some application technology providers whose solutions are being used everyday to great effect. Chair: Wolfgang Kampichler, Chair, EENA Technical Committee Adrian Brookes, Director, Office of the CTO, Avaya - My App or No App, what is the way forward? Reinhard Ekl, Director of Product & 911, RapidSOS - A data pipeline from the smartphone to 9-1-1: Lessons from RapidSOS Pilots in the USA James Winterbottom, Vice-Chair, Technical Committee, EENA - The Pan- European Mobile Emergency App (PEMEA) architecture in a nutshell 11:35 12:30 INNOVATION THEATRE (see page 16) - Exhibition area 12:30 14:00 LUNCH + INNOVATION THEATRE (see page 17) - Exhibition area 14:05 16:00 INNOVATION THEATRE for EU Projects (see page 17) - Exhibition area 14:00 17:30 Track 1 Plenary room National PSAP Organisation under reform - Part 1 (1hr) The structure, challenges and strategies affecting the emergency services differ in each country, as does the approach to the work of the emergency services and public authorities. This session will outline how some countries approach these challenges and hear them share their experiences first-hand. Track 2 Parallel room Advanced Mobile Location (AML) update (1hr) Advanced Mobile Location is a rapidly expanding technology designed to support the provision of accurate and reliable mobile caller location information to the emergency services. Already deployed in several countries and being tested in many others, you will hear the latest updates from those who are participating in the initiative in Europe. 11

13 Chair: Michael Kelly, Head of Operations, ECAS, BT, Ireland Sergey Ageev, Head of Department & Evgeniya Danilova, Deputy Head of Department, Emergencies and Elimination of Consequences of Natural Disasters (EMERCOM), Ministry for Civil Defence, Federation of Russia Liviu Oboroc, Director, National Service for Single Emergency 112 Calls, Ministry of Information Technology and Communications, Moldova Andre V. Jones, Assistant Executive Director, Communications & Control Centres, Healthcare Coordination Services Directorate / Ambulance Service Group, Hamad Medical Corporation, Qatar Drones in Emergency response (1hr) All over the world, we see and hear examples of #dronesforgood. In this session we will hear from those deeply involved in utilising drones and how new technology and new thinking is shaping how they will be used in the future. Chair: Iratxe Gomez, Operations Director, EENA Oisin McGrath, Member of Donegal Mountain Rescue Team, Ireland Application of UAVs in mountain rescue Jop Hagreize, Team Leader of Information and ICT & member of Drones Team, Twente Fire and Rescue, The Netherlands Twente Safety Campus: the unique spot for your reallife simulations Eric Rodriguez, Deputy National Coordinator, Drones Working Group, Ministry of Interior & Head of Research and Innovation, Bouches-du-Rhone (Marseille) Fire and Rescue Service, France Using Remotely Piloted Aviation Systems (RPAS) by the French fire services Chair: John Medland, Policy Manager, BT, United Kingdom Akshay Kannan, Product Manager & Steve Malkos, Technical Program Manager, Google Android s Emergency Location Service Tadas Maroscikas, Deputy Director, Emergency Response Centre, Lithuania Deployment of AML in Lithuania Kaili Tamm, Expert, Development Department, Emergency Response Centre, Estonia Deployment of AML in Estonia René Kerschbaumer, Quality Manager, Emergency Communication & Coordination Centre of Lower Austria, Austria Deployment of AML in Austria Gary Machado, Chief Happiness Officer & self-proclaimed AML Evangelist, EENA Overview of AML deployment in Europe Emergency Medical Services and 112 (1hr) In this session we will hear examples of how response to medical emergencies could be improved and help to save more people s lives every day. Chair: Stephen Hines, Clinical Practice Learning Manager, London Ambulance Service, United Kingdom Christof Chwojka, Managing Director, Emergency Communication & Coordination Centre of Lower Austria, Austria - Defibrillator-Network Austria, a crowd-based life-saving network Katarina Bohm, Deputy Head of Department, Department of Clinical Science and Education, Karolinska Institute, Sweden - Image as a tool for support in the decision-making process of Emergency Medical Dispatch: A feasibility study Pat McCreanor, Chief Ambulance Officer SRO, Control & Performance Manager, National Ambulance Service Headquarters, Ireland - Technology Assisting in Saving Lives 16:00 16:30 COFFEE BREAK + INNOVATION THEATRE (see page 17) - Exhibition area 16:35 18:00 INNOVATION THEATRE (see page 17) - Exhibition area 12

14 National PSAP Organisation under reform - Part 2 (1hr) The structure, challenges and strategies affecting the emergency services differ in each country, as does the approach to the work of the emergency services and public authorities. This session will outline how some countries approach these challenges and hear them share their experiences first-hand. Chair: Mladen Vratonjic, Vice- President, EENA Ricardo Corral Luna, Head of the National Center of Information & National Coordinator, Ministry of Interior, Mexico Victoria Maria O'Gorman, Legal Advisor, Secretary in charge of Cooperating with the Judiciary, Public Prosecutors Office and Legislatures, Ministry of Security, Argentina - Complaints Reception and Management Unit ecall and Third-Party Service ecall: update and remaining issues (1hr) In this session you will hear how the pan- European ecall will become a reality across Europe in 2018, and how it will coexist with Third-Party Service ecall. Remaining issues will also be highlighted. Chair: Cristina Lumbreras, Technical Director, EENA Introduction by Andy Rooke, Senior Manager Connected & Automated Mobility, ERTICO Update on ecall implementation in Europe Discussion panel: Andy Rooke, Senior Manager Connected & Automated Mobility, ERTICO Martin Grzebellus, Managing Director, Navcert Tadas Maroscikas, Deputy Director, Emergency Response Centre, Lithuania Joseph Wassel, Chair, DoD CIO C4 Resilience and Mission Assurance, Department of Defense; Laurie Flaherty, National 911 Program Coordinator, Department of Transportation; Serena Chan, Research Staff Member, Institute for Defense Analyses, Massachusetts Institute of Technology & Christopher Carver, PSAP Operations Director, National Emergency Number Association, USA - Military Events & Public Safety Communications: New Awareness, New Approach 19:00 22:30 SOCIAL EVENT Join us onboard the Zsofia ship for a cruise on the river Danube to discover the beautiful Budapest by night. This is a not to be missed opportunity where you also could enjoy a buffet dinner, guided tour and a fun interactive quiz with colleagues from all over the world. A prior registration is required at the registration desk at the cost of about 50 EUR before 6 April at 2pm. No participant will be accepted without a prior entry. 13

15 DAY 3 7 April :00 09:25 Plenary Session - Plenary room Keynote: Internet of Things (IoT) Trends And Innovations Around The World The Internet of Things has been described by some as a network of physical objects that contain embedded technology to help us communicate, sense or interact with things around us. But how will it really improve our life and what type of impact and better outcomes will it lead to? In this session you will hear what the latest trends are and what type of products and services we are likely to encounter in the coming years. Chair: Romeo Durscher, Director of Education, DJI Ulrich Homann, Distinguished Architect, Cloud & Enterprise Group, Microsoft Corporation 09:25 10:10 Plenary Session Plenary room Discussion: Advanced Mobile Location deployment Since last year, Advanced Mobile Location has been deployed in several countries and is on the agenda of several others; this panel gathering experts from private and public entities will discuss how AML can be deployed and what needs to be done, when and by whom. Chair: Alberto Lodieu, Senior Consultant, Ptolemus John Medland, Policy Manager, BT, United Kingdom Tadas Maroscikas, Deputy Director, Emergency Response Centre, Lithuania Kaili Tamm, Expert, Development Department, Emergency Response Centre, Estonia Justyna Redelkiewicz, Head of Sector LBS and IOT, European GNSS Agency Ed Parsons, Geospatial Technologist, Google Steve Malkos, Technical Program Manager, Google Akshay Kannan, Product Manager, Google 10:10 10:35 Telemedicine and 112: case study Telemedicine is an emerging topic but is it a realistic concept that will survive the test of time? In this session we will hear a concrete example of how real-life implementation is saving people s lives every day. Chair: Demetrios Pyrros, President, EENA Raed Arafat, Secretary of State, Head of the Department for Emergency Situations, Ministry of Internal Affairs, Romania 10: COFFEE BREAK + INNOVATION THEATRE (see page 17) - Exhibition area 11:05 11:30 Plenary Session Plenary room Keynote: Twitter for Emergency Services Social media in general and specifically Twitter is fast becoming the go to medium for real-time information exchange. Citizens nowadays expect that the emergency services use social medias to keep them informed. Using social media does come with challenges and so join the session to hear first-hand from Twitter. Chair: Dieter Nuessler, Vice-President, EENA Tom Tarantino, Public Policy Manager, Twitter 14

16 11:30 12:20 Plenary Session Plenary room Discussion: Drones Pilot Project results In mid-2016, EENA and DJI came together with four emergency services organisations to understand how Drones can actually support the emergency response efforts and how, with real use cases, the technology can be harnessed. Along the way the project discovered some interesting challenges and solutions and in this session you will be presented with some of those key findings. Chair: Dieter Nuessler, Vice-President, EENA Romeo Durscher, Director of Education, DJI & Iratxe Gomez, Operations Director, EENA - Presentation of the results Panel: Olafur Jon Jonsson, Board Member, Rey-SAR, Iceland Matthew Kelly, Search & Rescue App Developer and member, Donegal Mountain Rescue Team, Ireland Oisin McGrath, CEO, DroneSAR Thomas Sylvest, Watch Commander & Head of UAS/RPAS Operations, Copenhagen Fire Department, Denmark Romeo Durscher, Director of Education, DJI Iratxe Gomez, Operations Director, EENA 12:20 12:45 Plenary Session Plenary room Interactive session In this session, EENA will provide the delegates with the opportunity to vote on the topics that were most relevant during the Conference and to help EENA plan for future events. It is an interactive session, which is always popular with delegates. Participants will vote online from their smartphone or tablet by accessing the URL The access code will be provided during the session. Presented by: Gary Machado, Executive Director, EENA & Benoit Vivier, Advocacy Officer, EENA 12:45 13:00 Conclusions and Next steps Plenary room EENA will conclude the Conference with a summary of the key learnings and recall some of the key discussion points over the past three days. Also included will be a forward-looking view of the upcoming issues and hot topics. Demetrios Pyrros, President, EENA Dieter Nuessler, Vice-President, EENA Mladen Vratonjic, Vice-President, EENA 13:00 14:00 LUNCH - Exhibition area 15

17 INNOVATION THEATRE DAY 1 10:45 11:10 - Microsoft, Ben Lewis, Architect - Coordinated Response 12:35 13:00 - OnStar, Gerrit Riemer, Director Future Mobility, Opel - Opel OnStar and ecall an Important Update 13:05-13:30 - CPR Network, Tom Kooy, International project lead CPR network - Increase the chance of survival in case of a cardiac arrest 13:35-14:00 - Hexagon Safety & Infrastructure, Nick Chorley, EMEA Industry Leader Public Safety & Security - Take Command and Control into the Cloud with Hexagon 14:05-14:30 Ericsson, Gordon Scobbie, Sales Director Public Safety for West and Central Europe - Public Safety Goes Personal 14:35-14:50 - University of Cyprus, Panayiotis Kolios, Senior Researcher, KIOS Research and Innovation Center of Excellence - UAS emergency response automations: From theory to practice 15:35-16:00 Alexandre Alaphilippe, Social Media Consultant & Nicolas Vanderbiest, UCL - Twitter: a Goldmine for information 16:05-16:30 - Creativity Software, David Halliwell, Marketing Manager - Improving Mobile Location: AML & Beyond 16:35-16:50 EENA, Jerome Paris, Managing Director - EENA Services For Public Safety Professionals 16:55 17:00 EENA Certificate of Quality Standard handed by Demetrios Pyrros, EENA President, to Servicio Integrado de Seguridad ECU 911 operating the Centro Zonal 2-9 ECU 911 Quito & the Centro Operativo Local ECU 911 Santo Domingo de los Tsáchilas, Ecuador Afternoon - EU projects 17:05-17:20 - EMYNOS, Yacine Rebahi, Senior researcher and project manager, Fraunhofer Fokus - The EMYNOS ESInet: Current Status and Future Perspectives 17:25-17:40 - IMPRESS, Sofia Tsekeridou, Project Coordinator, Senior Research and Innovation Manager, Intrasoft International - The IMPRESS solution for multi-agency coordination and decision support during health emergencies 17:45 18:00 - ResiStand, Su Anson, Research Analyst, Trilateral Research - A stakeholder based approach to standardisation for disaster resilience DAY 2 10:35-11:00 - MVM TEL, Matjaž Seražin, CEO - Alternative telecommunication system in disaster situation 11:05 11:30 - Capita, Matthew Palmer, Product Manager - Control Room solutions, Breaking Demand at the First Point of Contact 11:35-12:00 Esri, Mike King, Global 112 Manager (Chief-ret.) - Disaster Response Program - Help When You Need It Most 16

18 12:05-12:30 - Missing Children Europe, Gail Rego, Communications officer - Call : The role of the European hotlines for missing children in preventing, supporting and protecting missing children and their families 12: Insta, Jarno Limnéll, VP Cybersecurity & Professor of Cybersecurity, Aalto University - The most important question in security 13:05 13:30 - Huawei, Peter Goulding, Global Public Safety - The road to digital transformation: Huawei's converged command centre 13:35 14:00 - Motorola Solutions, Dan Sawicki, Director, NG9-1-1 Product Management - Global Solutions for Next Generation Citizen-to-Authority Communications: Providing the Technology and Tools Required by the Next Generation Call Taker 16:05-16:30 Beta 80 Group, Luca Bergonzi, Sales Executive EMEA & Asia - The Tavolo Simplifying the Complexity 17:35-18:00 EMSC, Rémy Bossu, Secretary General - LastQuake app: from real-time earthquake information to global seismic risk reduction Afternoon - EU projects 14:05-14:20 - ANYWHERE, Dr.-Ing. Jens Pottebaum, Work Package Leader and Senior Researcher at Paderborn University (HNI-PE/C.I.K.) - EnhANcing emergency management and response to extreme WeatHER and climate Events 14:25-14:40 - ConCORDE, Toni Staykova, Project coordinator & Takis Kotis, COncORDE coordination and strategy senior manager - The COncORDE approach to managing incidents. Operational visibility, audits and learning 14:45-15:00 - INSPEC²T, Georgios Papalexandratos, Center For Security Studies - KEMEA, Project Coordination - Inspiring Citizens Participation for Enhanced Community Policing Actions - Next Generation Community Policing - The INPSEC2T Approach 15:05-15:20 - SOTERIA, Zeynep Sofuoglu, MD PhD MSc, Senior Project Manager, Emergency Ambulance Physicians Association (AAHD) & Bertrand Casse, Director of Public Affairs, Deveryware - Online and Mobile Communications for Emergencies 15:25-15:40 - POP-ALERT, Dennis Davis, Vice Chairman, Fire Sector Federation - Population Alerting: Linking Emergencies, Resilience and Training 15:45-16:00 - EmerGent, Matthias Moi, Project Manager and Research Associate at Paderborn University (C.I.K.) - Emergency Management in Social Media Generation 16:35-16:50 - SecInCoRe, Dr.-Ing. Jens Pottebaum, Project Manager and Senior Researcher at Paderborn University (HNI-PE/C.I.K.) - Cloud based Common Information Space for emergency management communities 16:55-17:10 - NEXES, Zeynep Sofuoglu, MD PhD MSc, Senior Project Manager, Emergency Ambulance Physicians Association (AAHD) & Bertrand Casse, Director of Public Affairs, Deveryware - Paving the way towards Next Generation Emergency Services DAY 3 10:40 11:05 Avaya, Markus Bornheim, Consulting Sales Engineer EU The year of getting ready for ecall 17

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