Installation Guide. Tivoli Decision Support 2.0

Transcription

1 Installation Guide Tivoli Decision Support 2.0

2 Tivoli Decision Support 2.0 Installation Guide (August, 1998) Copyright 1998 by Tivoli Systems, an IBM Company, including this documentation and all software. All rights reserved. May only be used pursuant to a Tivoli Systems Software License Agreement or Addendum for Tivoli Products to IBM Customer or License Agreement. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without prior written permission of Tivoli Systems. The document is not intended for production and is furnished as is without warranty of any kind. All warranties on this document are hereby disclaimed including the warranties of merchantability and fitness for a particular purpose. Note to U.S. Government Users Documentation related to restricted rights Use, duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corporation. Trademarks The following product names are trademarks of Tivoli Systems or IBM Corporation: AIX, IBM, OS/2, RS/6000, Tivoli Management Environment, and TME 10, Tivoli Decision Support 2.0, Tivoli Service Desk, Tivoli Asset Management, Tivoli Change Management, Tivoli Problem Management, Tivoli Service Desk Application Software Expert, Tivoli Service Desk Web End-User Interface, Tivoli Service Desk Tivoli Plus Module, SA-Expert Discovery, SA-Application Software Expert, SA-ExpertView, SA-Expert Advisor, SA-EXPERTISE, SA- Expert Evolution, SA-Expert Foundation Manager, SA-Expert Mail Agent, SA-Expert Quality, and SA-Expert Supportt Microsoft, Windows, Windows NT, and the Windows logo are trademarks or registered trademarks of Microsoft Corporation. UNIX is a registered trademark in the United States and other countries licensed exclusively through X/Open Company Limited. PointCast, PointCast Intranet Broadcast Tools, and PointCast Server are registered trademarks of PointCast Inc. Crystal Reports is a registered trademarks of Seagate, Inc. Cognos, PowerPlay, and PowerCube are trademarks of Cognos Incorporated. Other company, product, and service names mentioned in this document may be trademarks or servicemarks of others. Notice References in this publication to Tivoli Systems or IBM products, programs, or services do not imply that they will be available in all countries in which Tivoli Systems or IBM operates. Any reference to these products, programs, or services is not intended to imply that only Tivoli Systems or IBM products, programs, or services can be used. Subject to Tivoli Systems or IBM s valid intellectual property or other legally protectable right, any functionally equivalent product, program, or service can be used instead of the referenced product, program, or service. The evaluation and verification of operation in conjunction with other products, except those expressly designated by Tivoli Systems or IBM, are the responsibility of the user. Tivoli Systems or IBM may have patents or pending patent applications covering subject matter in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to the IBM Director of Licensing, IBM Corporation, 500 Columbus Avenue, Thornwood, New York

3 Table of Contents Table of Contents About This Guide 7 Purpose of This Book... 8 What this book contains... 8 What you will be able to do... 8 Product Name Update...8 Introduction... 8 Audience Considerations...9 Who should read this book... 9 What you should know before beginning... 9 Contents Overview...10 What is in this book How to use this book Information on third-party products Document Conventions...11 What are document conventions? Instructions for Windows 95 and Windows NT users Icons in this book What you type Tivoli Systems products and their names A note about terminology The Decision Support Documentation Set...14 Other books in this set Installation Guide 3

4 Online books Online help The online readme file Chapter 1: Preparing To Install Decision Support...17 Introduction...18 Overview The Decision Support Components...18 Overview Deciding how to run Decision Support Understanding Decision Support s components Deciding whether to install Crystal Reports Decision Support Installation Requirements 21 Overview Client requirements File server requirements Cube generation server requirements Disk space requirements Chapter 2: Installing Decision Support in Stand-Alone Mode...27 Overview Introduction Installing Decision Support...28 Overview Installing the stand-alone components Tivoli Decision Support 2.0

5 Table of Contents Installing PowerPlay Installing Crystal Reports Finishing the Installation Process...35 Conclusion Chapter 3: Installing Decision Support in Network Mode...37 Overview...38 Introduction Installing Decision Support in Network Mode...38 Overview Installing the server components Installing the Tivoli Discovery Administrator Installing the client component Finishing the Installation Process...47 Conclusion Index...49 Installation Guide 5

6 6 Tivoli Decision Support 2.0

7 About This Guide Chapter Topics Purpose of This Book Product Name Update Audience Considerations Contents Overview Document Conventions The Decision Support Documentation Set Installation Guide 7

8 About This Guide Purpose of This Book What this book contains The Tivoli Systems Decision Support Installation Guide explains the procedures for installing Decision Support's components, including the Tivoli Discovery Administrator and the Tivoli Decision Support Discovery Interface (Discovery Interface). What you will be able to do By reading this book, you will be able to: Install Decision Support, the Tivoli Discovery Administrator, Cognos PowerPlay, and Crystal Reports, so that you can use Decision Support in stand-alone or network mode. Ensure that all required ODBC (Open Database Connectivity) drivers are installed and that database connections are made for proper operation of the Tivoli Discovery Administrator. Product Name Update Introduction When Tivoli Systems acquired Software Artistry, some product names changed. Names of products may be listed differently in documentation, code, 8 Tivoli Decision Support 2.0

9 Audience Considerations and other literature. The following table will help you distinguish between the previous product names and the new name. Previous product name New product name Expertise Tivoli Service Desk Expert Foundation Manager Expert Evolution Expert Advisor, Expert Mail Agent, ExpertView, Distributed Data Manager, Web Tivoli Asset Management Tivoli Change Management Tivoli Problem Management Expert Discovery 1.0 Tivoli Decision Support 2.0 ASE Tivoli Service Desk Application Software Expert Expert Web Tivoli Plus Tivoli Service Desk Web End- User Interface Tivoli Service Desk Tivoli Plus Module Audience Considerations Who should read this book This book is intended for anyone in your organization who is responsible for the installation of Decision Support. What you should know before beginning Before you begin installing Decision Support, you should be familiar with the following: Your service and support databases and ODBC configurations Your service and support networks and desktop operating systems Installation Guide 9

10 About This Guide The Tivoli Systems products installed at your service and support center (such as Tivoli Service Desk) This book assumes that one or more Tivoli Service Desk products are installed at your organization. Crystal Reports may also be installed; if not, you must install it if you plan to create your own reports using Crystal Reports. Contents Overview What is in this book How to use this book This book contains the following chapters: Chapter 1, "Overview of Installing Decision Support," explains the different Decision Support components you can install. This chapter describes these components and tells you which ones you must install to run Decision Support in stand-alone or network mode. Chapter 2, "Installing Decision Support in Stand-Alone Mode," explains how to install Decision Support to run in stand-alone mode. This chapter also explains how to install Crystal Reports and PowerPlay. Chapter 3, "Installing Decision Support in Network Mode," explains how to install Decision Support to run in network mode. This chapter explains how to install server components on a file server, install the Discovery Administrator on the system administrator's computer, and how to install the Discovery Interface on each client computer. This book explains the process of installing Decision Support in stand-alone or network mode. It is suggested that you start with Chapter 1 and then proceed to the chapter that explains how to install Decision Support for your specific situation. 10 Tivoli Decision Support 2.0

11 Document Conventions Information on third-party products Tivoli Systems documents products created at Tivoli Systems. Sometimes, products created by other software manufacturers are shipped with our products. In these cases, we ship the documentation that was produced by the original software manufacturer. Decision Support utilizes Cognos PowerPlay and Crystal Reports, and you will see references to these products throughout this book. For detailed information on either PowerPlay or Crystal Reports, refer to the documentation sets for those programs. Because Tivoli Systems does not support products created by other software manufacturers, please contact those manufacturers if you need assistance while using their software. If you need assistance while using any Tivoli Systems product, please call the Tivoli Systems Customer Support Center. Document Conventions What are document conventions? Document conventions are special features designed to help you find information easily and quickly. This section describes the conventions that are used in this book. Instructions for Windows 95 and Windows NT users Icons in this book This book contains only one set of instructions for each task you can perform in Decision Support. This is because Decision Support works the same in Windows 95 and Windows NT. The screen captures for this book are from the Windows 95 operating system. This book uses icons as visual cues to help you find information. This section illustrates the icons and what they are used for. Installation Guide 11

12 About This Guide Note: Always read notes. Notes are important points that you should understand. They offer important information and explain special circumstances. Caution: Always read cautions. Cautions alert you that data integrity could be at risk when performing a task or step. What you type Tip: Tips help you apply the information in the text to your implementation of Decision Support. They may include shortcuts or time-saving advice. Tips also provide alternative methods for performing certain tasks. When you need to type a string exactly as shown in the instructions, the characters are shown in bold. For example: In the City box, type Denver. Italic text denotes a variable, which you must replace by providing an actual value: Replace MM/DD/YY with the date you want to use. Italic text is also used to indicate new terms. Tivoli Systems products and their names Tivoli Systems products are referred to by the following names throughout the documentation set: The product... SA-Application Software Expert SA-Expert Advisor SA-Expert Discovery SA-Expert Evolution SA-Expert Foundation Manager SA-Expert Mail Agent SA-Expert Quality Is referred to as... ASE Expert Advisor Tivoli Decision Support Expert Evolution Expert Foundation Manager Expert Mail Agent Expert Quality 12 Tivoli Decision Support 2.0

13 Document Conventions The product... SA-Expert Support SA-ExpertView SA-Expert Web Is referred to as... Expert Support ExpertView Expert Web The documentation also refers to Tivoli Systems EXPERTISE suite of support products. EXPERTISE can be configured differently for Customer Relationship Management (CRM) support centers and Enterprise Support Management (ESM) call centers, as follows: If your organization supports external customers who use a variety of products or services, then you probably use Expert Support or Expert Sales, either alone or as part of the EXPERTISE for CRM suite. This suite can include Expert Support, Expert Quality, Expert Web, and Expert Mail Agent. If your organization supports internal users of corporate systems, then you probably use Expert Advisor, either alone or as part of the EXPERTISE for ESM suite. This suite can include Expert Advisor, Expert Evolution, ExpertView, Expert Foundation Manager, Expert Web, and Expert Mail Agent. Decision Support works with Expert Support and Expert Advisor in the same way, and integrates the same with both EXPERTISE suites of products. A note about terminology Decision Support works with Expert Support and Expert Advisor. Expert Support and Expert Advisor use different terminology; for consistency, this documentation set uses Expert Support terminology wherever possible. If you use Expert Advisor or other product in your organization, the following table lists Expert Advisor-specific terms and their analogous terms in CRM products: Expert Advisor (ESM) term Caller Call Call center or Help desk CRM term Contact Interaction Support center Installation Guide 13

14 About This Guide Expert Advisor (ESM) term System (from SCIM) Component (from SCIM) Item (from SCIM) Module (from SCIM) Location Problem Transfer Solution CRM term Level 1 process component Level 2 process component Level 3 process component Level 4 process component Organization Request Forward Resolution The Decision Support Documentation Set Other books in this set In addition to this book, the Decision Support documentation set includes three other books that may help you: Tivoli Systems Decision Support Administrator Guide This book explains the features of the Tivoli Discovery Administrator. This book also explains how to use the Discovery Administrator, how to manually or automatically create cubes, modify cube queries, set Decision Support Guide properties, schedule tasks, and create Custom Crystal Reports. Tivoli Systems Decision Support 2.0 User s Guide This book covers the basic features and concepts of Decision Support for end users. The book introduces the Discovery Interface and describes Decision Support s capabilities. The book also explains how to set the scope of your discovery process, open and work with different types of views, activate the PowerPlay tool set, and configure Decision Support to display data in the desired format. 14 Tivoli Decision Support 2.0

15 The Decision Support Documentation Set Tivoli Systems Decision Support: Using Decision Support Guides This book provides an overview of each of the Decision Support Guides you can use with Decision Support. You learn that Decision Support Guides are modules that group service and support data into specialized categories. Online books Online help All the books in the Decision Support documentation set are available as online books. To view these documents, use the Adobe Acrobat Reader, which comes with Decision Support. If these online books were installed, they are available from the Decision Support program menu and submenu. You can also access the online books by choosing Books Online from the Help menu. (You may need to have the Decision Support compact disc loaded, if the online books are not installed on your system.) The online books are also available on the Decision Support compact disc. On the disc, the online books are available in the \Docs\Pdf folder. The Tivoli Discovery Administrator provides online help for system administrators. To access online help: From the Help menu, choose Administrator Help Topics. Installation Guide 15

16 About This Guide Result: The Help Topics: Tivoli Decision Support 2.0 Administrator Online Help dialog box opens. The online readme file The Tivoli Discovery Administrator s help system is similar to other help systems used by Windows-based desktop applications. Depending on your preferences, you can use the Contents, Index, or Find tab to browse the help system or to search for help on a specific topic. When the Tivoli Discovery Administrator is installed, a special text file named admin.txt is installed in the main Decision Support folder. The file contains last-minute information that does not appear in this book. Be sure to read this file. You can read the file in any text editor. 16 Tivoli Decision Support 2.0

17 Chapter 1: Preparing To Install Decision Support Chapter Topics Introduction The Decision Support Components Decision Support Installation Requirements Installation Guide 17

18 Preparing To Install Decision Support Introduction Overview This chapter explains the procedures for installing the Decision Support components required for stand-alone operation and for operation as a client on a networked system. The Decision Support Components Overview Decision Support includes several components. You must decide which components to install, based on how you plan to run the application. This section briefly describes these components and tells you which ones must be installed in order to run Decision Support in stand-alone or network mode. Deciding how to run Decision Support Before you install Decision Support, you should consult with the users at your service and support center, to determine which installation method is preferred. The method you select depends on the way you run Decision Support: Stand-alone mode In stand-alone mode, Decision Support runs on one machine, and none of its components is shared with anyone else in the service and support center. The user of the stand-alone system not only has access to the Discovery Interface, but also must administer Decision Support. Network mode In network mode, only Decision Support s client component and PowerPlay are installed on the client machine. The other 18 Tivoli Decision Support 2.0

19 The Decision Support Components components are installed elsewhere, as described in the following section. The user of a client system has access only to the Discovery Interface; you must administer Decision Support for all clients from the system administrator s system. Understanding Decision Support s components Decision Support includes the following components: Client component Decision Support s client component is the Tivoli Discovery Interface. This is the interface to Decision Support and provides all the tools needed to open and work with views of data from your organization s service and support databases. This component must be installed on every machine where Decision Support is used, whether the program is run in stand-alone or network mode. Server components Decision Support s server components include the models, queries, templates, and other information required to generate views for the Discovery Interface. If any user wants to run Decision Support in stand-alone mode, this component must be installed on that machine, along with the client component. If you plan to run in network mode, this component must be installed on the server. The Tivoli Discovery Administrator This specialized module enables you to administer Decision Support, and to build and customize cubes. This module also assists in the configuration of Decision Support. If any user wants to run Decision Support in stand-alone mode, this component must be installed on that machine along with the client and server components. If you plan to run Decision Support in network mode, this component must be installed on the system administrator s machine. PowerPlay PowerPlay is a third-party application that generates multidimensional cubes and must be installed with Decision Support. PowerPlay should be installed on every machine where Decision Support will be used, whether you run Decision Support in stand-alone or network mode. Crystal Reports Crystal Reports is a third-party application, which may already be installed at your organization. For more information, see Deciding whether to install Crystal Reports, later in this chapter. Installation Guide 19

20 Preparing To Install Decision Support The Decision Support Installation Wizard enables you to select any or all of these components. The Administrator module is separate from the Discovery Interface, and is installed and operated separately from the Discovery Interface. The Tivoli Discovery Administrator must be installed on at least one system in your organization s service and support center, as follows: If all end users run Decision Support in network mode, then the Tivoli Discovery Administrator should be installed on a single machine (usually the system administrator s system). The Tivoli Discovery Administrator serves all users on the network, as shown in the following figure. If an end user runs Decision Support in stand-alone mode, then the Administrator module must be installed on that machine, and serves only that machine, as shown in the following figure. 20 Tivoli Decision Support 2.0

21 Decision Support Installation Requirements Deciding whether to install Crystal Reports Although Decision Support s end users do not need to use any Crystal Reports tools, Decision Support uses Crystal Reports templates to generate views of data. Depending on how you want to run Decision Support, you may need to install Crystal Reports, as follows: If you want to run Decision Support in network mode and Crystal Reports is already installed at your organization, then there is no need to install Crystal Reports again. If you want to run Decision Support in network mode and Crystal Reports is not already installed, then Crystal Reports should be installed on the system administrator s system. It is not necessary to install it on any client systems unless you want to create or modify reports. If you want to run Decision Support in stand-alone mode and you want to modify or create reports, then you should install Crystal Reports on that system. You can install Crystal Reports from a separate CD-ROM available with Decision Support. Decision Support Installation Requirements Overview To install Decision Support, you need the following hardware. Client requirements A low-end client machine should meet the following requirements: Microsoft Windows 95 or Windows NT 4.0 Installation Guide 21

22 Preparing To Install Decision Support Intel Pentium 166Mhz machine. 48MB RAM SVGA 800x600 monitor 32-bit ODBC (Open Database Connectivity) connection to your enterprise s service and support database(s) Hard disk space as outlined in the table in the Disk space requirements section later in this chapter Shared access to a file server, if running in network mode A high-end client machine should meet the following requirements: Microsoft Windows 95 or Windows NT 4.0 Intel Pentium II 300Mhz machine 64MB RAM SVGA 800x600 monitor File server requirements 32-bit ODBC (Open Database Connectivity) connection to your enterprise s service and support database(s) Hard disk space as outlined in the table in the Disk space requirements section later in this chapter Shared access to a file server, if running in network mode The file server should be a very fast Pentium to service files to clients and have a fast network connection to clients. The key files that reside on the file server include the report templates, cubes, and views. A low-end file server machine should meet the following requirements: Microsoft Windows 95 or Windows NT 4.0 Intel Pentium 200Mhz machine 48MB RAM Support long file names Hard disk space as outlined in the table in the Disk space requirements section later in this chapter 22 Tivoli Decision Support 2.0

23 Decision Support Installation Requirements A high-end file server machine should meet the following requirements: Microsoft Windows 95 or Windows NT 4.0 Intel Pentium II 400Mhz machine 128MB RAM Support long file names Hard disk space as outlined in the table in the Disk space requirements section later in this chapter Cube generation server requirements The cube generation server runs as a generation server of multidimensional views of data (cubes) for the Tivoli Decision Support application. Cubes are the data containers used by PowerPlay that Decision Support uses to generate multidimensional views of your organization s service and support data. Cubes vary in size depending on the amount of data that is captured in them. Generally, cubes range from two to seven MB, but some can be larger. Your cube generation server also should have enough disk space for files generated by queries. Each cube has one or more queries it uses to generate data files. These files tend to be much larger than cube files. The cube generation server can be combined with the file server, if cube creation doesn t decrease file service performance. You might combine these two if your cube building tasks are performed at night or during off-hours. See the Tivoli Decision Support Administrator Guide for more information on cube building. A low-end cube generation server should meet the following requirements: Microsoft Windows 95 or Windows NT 4.0 Intel Pentium MB RAM Hard disk space as outlined in the table in the Disk space requirements section later in this chapter A high-end cube generation server should meet the following requirements: Microsoft Windows 95 or Windows NT 4.0 Intel Pentium II 400 Installation Guide 23

24 Preparing To Install Decision Support 128MB RAM Disk space requirements Hard disk space as outlined in the table in the Disk space requirements section later in this chapter Along with the preceding system requirements, your systems should meet or exceed the minimum disk space requirements outlined in the following table: Decision Support module Tivoli Discovery Administrator Discovery Interface Client only Thin client Standalone mode 10MB 10MB 10MB Notes 27MB 27MB 27MB Discovery Interface includes all necessary Crystal Reports runtime engine DLLs. PowerPlay 27MB 27MB 27MB If PowerPlay is run off the network server, reduce the Thin Client requirement to 0MB. ODBC 3MB 3MB 3MB Server content 14MB Server content can be installed to a network file server. Cube building space 75MB 24 Tivoli Decision Support 2.0

25 Decision Support Installation Requirements Decision Support module Metadata storage Crystal Reports Developments (Optional) Total Space Requirements Client only Thin client Standalone mode 500 MB This requirement is determined by estimating how much historical data is expected to be analyzed by Decision Support. 90MB 90MB If Crystal Reports is run from the network server, reduce the Client Only requirement to 0MB. 157MB 67MB 746MB Notes Installation Guide 25

26 Preparing To Install Decision Support 26 Tivoli Decision Support 2.0

27 Chapter 2: Installing Decision Support in Stand- Alone Mode Overview Installing Decision Support Finishing the Installation Process Installation Guide 27

28 Installing Decision Support in Stand-Alone Mode Overview Introduction This chapter explains the procedures for installing the Decision Support components required for stand-alone operation. Installing Decision Support Overview When you install Decision Support to run in stand-alone mode, it is assumed that all Decision Support functions (querying, report generation, administration) occur on that system. This means that you must install all the Decision Support components on that system, with the possible exception of Crystal Reports. Installing the stand-alone components To install Decision Support in stand-alone mode: 1. Insert the Tivoli Decision Support CD in the machine s CD-ROM drive. 2. From the Start menu, choose Run. Result: The Run dialog box appears. 3. In the Open box, type d:\setup.exe, then choose OK. (Substitute your CD- ROM drive s letter for d, if necessary.) 28 Tivoli Decision Support 2.0

29 Installing Decision Support Result: The Installation dialog box appears. Note: If AutoStart is enabled on your system, the Installation dialog box appears automatically when you load the compact disc. You do not need to use the Run dialog box. 4. Choose Install Tivoli Decision Support. Result: The Welcome dialog box appears. 5. Choose Next. Result: The Select Installation Type dialog box appears. 6. Select Stand Alone, then choose Next. Installation Guide 29

30 Installing Decision Support in Stand-Alone Mode Result: The Choose Destination Location dialog box appears. By default, the Installation Wizard suggests that you install Decision Support on your local drive, in the \Program Files\TDS folder. If you want to use the default drive and folder, go to step To choose a different drive or folder, choose Browse. Result: The Choose Directory dialog box appears. 8. In the Choose Directory dialog box, select your preferred destination for the files, then choose OK. Result: The Choose Destination Location window appears, with the new folder listed. 9. Choose Next. 30 Tivoli Decision Support 2.0

31 Installing Decision Support Result: The Install Discovery Guides dialog box appears. 10. Select the Decision Support Guides you want to install. Result: Selected Decision Support Guides have check marks beside them. By default, the Installation Wizard suggests that you install the Decision Support Guides on your local drive in the folder you specify in step 6. If you want to use the default drive and folder, go to step To choose a different drive and folder, choose Browse. Result: The Choose Directory dialog box appears. 12. In the Choose Directory dialog box, select your preferred destination for the files, then choose OK. Result: The Install Decision Support Guides dialog box appears, with the new destination listed. 13. Compare the Space Required and Space Available fields. If you do not have enough space available on the drive on which you plan to install the Decision Support Guides, choose Disk Space. Result: The Available Disk Space dialog box appears. 14. From the Drive drop-down list, choose a different drive. Result: The Available field in the space area shows the amount of free disk space on the drive. 15. Choose OK. Installation Guide 31

32 Installing Decision Support in Stand-Alone Mode Result: The Install Decision Support Guides dialog box appears, with the new drive listed. 16. Choose Next. Result: Decision Support is installed on your system. The Information dialog box appears after Decision Support is installed. 17. Choose OK. Result: The Installation dialog box appears. To continue installing Decision Support components, such as PowerPlay (which is required for stand-alone mode) and Crystal Reports (which is optional), go to step 4 in the next section. If you do not need to install PowerPlay and Crystal Reports, go to the next step. 18. Choose Exit. Result: A dialog box appears that asks if you are sure you want to exit. 19. Choose Yes. Installing PowerPlay Result: The Decision Support installation screen closes and you return to the Windows desktop. You must install PowerPlay in order for Decision Support to operate properly in stand-alone mode. You can install PowerPlay from the Decision Support CD. To install PowerPlay: 1. Insert the Tivoli Decision Support CD in the machine s CD-ROM drive. 2. From the Start menu, choose Run. Result: The Run dialog box appears. 3. In the Open box, type d:\setup.exe, then choose OK. (Substitute your CD- ROM drive s letter for d, if necessary.) 32 Tivoli Decision Support 2.0

33 Installing Decision Support Result: The Installation dialog box appears. Note: If AutoStart is enabled on your system, the Installation dialog box appears automatically when you load the compact disc. You do not need to use the Run dialog box. 4. Choose Install Cognos PowerPlay. Result: The Select Cognos Installation Type dialog box appears. 5. Do one of the following: If you want to build cubes or modify models, choose Cognos Administrator. If you only want to use the Discovery Interface to view reports, choose Cognos Standard. Installation Guide 33

34 Installing Decision Support in Stand-Alone Mode 6. Choose Next. Result: The Welcome screen for the PowerPlay installation program appears. 7. Choose Next. Result: The registration information window appears. 8. Choose Yes. Result: The PowerPlay Setup Options dialog box appears. For specific directions on PowerPlay s installation options, see the PowerPlay documentation set, which accompanies Decision Support. Installing Crystal Reports Install Crystal Reports only if the application is not already installed on the stand-alone system and you want to modify or create Crystal Reports. You can install Crystal Reports from a separate CD available with Decision Support. For specific directions on Crystal Reports installation options, see the Crystal Reports documentation set. 34 Tivoli Decision Support 2.0

35 Finishing the Installation Process Finishing the Installation Process Conclusion After you install Decision Support, you must configure the Tivoli Discovery Administrator before you run the Discovery Interface. To learn how to do this, see the Tivoli Decision Support Administrator Guide. Installation Guide 35

36 Installing Decision Support in Stand-Alone Mode 36 Tivoli Decision Support 2.0

37 Chapter 3: Installing Decision Support in Network Mode Chapter Topics Overview Installing Decision Support Finishing the Installation Process Installation Guide 37

38 Installing Decision Support in Network Mode Overview Introduction If multiple users want to run Decision Support in the service and support areas of your enterprise, then you should install the program s components in network mode. This installation method gives each user access to the Discovery Interface, while localizing the server components on a file server and the Tivoli Discovery Administrator on the system administrator s machine. Installing Decision Support in Network Mode Overview Network-mode installation involves the following process: 1. Installing the server components on a file server. 2. Installing the Discovery Administrator on the system administrator s machine. 3. Installing the client component (the Discovery Interface) on each client system. The following sections lead you through this process, one step at a time. It is suggested that you read the sections in order, following the procedures as you go. Installing the server components Before you install the server components, you must choose the machine where they will reside. Ideally, the server components will be installed on a 38 Tivoli Decision Support 2.0

39 Installing Decision Support in Network Mode file server, which can be shared by all clients and the system administrator. Consult your network administrator to determine which machine will work best for your support center. To install the server components: 1. Insert the Tivoli Decision Support CD in the machine s CD-ROM drive. 2. From the Start menu, choose Run. Result: The Run dialog box appears. 3. In the Open box, type d:\setup.exe, then choose OK. (Substitute your CD- ROM drive s letter for d, if necessary.) Result: The Installation dialog box appears. Note: If AutoStart is enabled on your system, the Installation dialog box appears automatically when you load the compact disc. You do not need to use the Run dialog box. 4. Choose Install Tivoli Decision Support. Result: The Welcome dialog box appears. 5. Choose Next. Installation Guide 39

40 Installing Decision Support in Network Mode Result: The Select Installation Type dialog box appears. 6. Select Server Components, then choose Next. Result: The Choose Destination Location dialog box appears. By default, the Installation Wizard suggests that you install Decision Support server components on your local drive, in the \Program Files\TDS folder. If you want to use the default drive and folder, go to step To choose a different drive or folder, choose Browse. Result: The Choose Directory dialog box appears. 8. In the Choose Directory dialog box, select your preferred destination for the files, then choose OK. 40 Tivoli Decision Support 2.0

41 Installing Decision Support in Network Mode Result: The Choose Destination Location dialog box appears, with the new folder listed. 9. Choose Next. Result: The Install Discovery Guides dialog box appears. 10. Select the Decision Support Guides you want to install. Result: Selected Decision Support Guides have check marks beside them. By default, the Installation Wizard suggests that you install the Decision Support Guides on your local drive, in a folder named Decision Support. If you want to use the default drive and folder, go to step To choose a different drive and folder, choose Browse. Result: The Choose Directory dialog box appears. 12. In the Choose Directory dialog box, select your preferred destination for the files, then choose OK. Result: The Install Decision Support Guides dialog box appears, with the new destination listed. 13. Compare the Space Required and Space Available fields. If you do not have enough space available on the drive on which you plan to install the Decision Support Guides, choose Disk Space. Result: The Available Disk Space dialog box appears. 14. From the Drive list, choose a different drive. Installation Guide 41

42 Installing Decision Support in Network Mode Result: The Available field in the space area shows the amount of free disk space on the drive. 15. Choose OK. Result: The Install Decision Support Guides dialog box appears, with the new drive listed. 16. Choose Next. Result: The server components are installed. A message appears, notifying you that the installation was successful. 17. Choose OK. Result: The Installation dialog box appears. Continue to the next section to install the Tivoli Discovery Administrator. Installing the Tivoli Discovery Administrator The Tivoli Discovery Administrator usually is installed on the system administrator s machine. This machine should be able to access the file server and database server. To install the Tivoli Discovery Administrator: 1. If the Decision Support Installation dialog box is already displayed, go to step 5. Otherwise, go to the next step. 2. Insert the Tivoli Decision Support CD in the machine s CD-ROM drive. 3. From the Start menu, choose Run. Result: The Run dialog box appears. 4. In the Open box, type d:\setup.exe, then choose OK. (Substitute the CD- ROM drive s letter for d, if necessary.) 42 Tivoli Decision Support 2.0

43 Installing Decision Support in Network Mode Result: The Installation dialog box appears. Note: If AutoStart is enabled on the system, the Installation dialog box appears automatically when you load the compact disc. You do not need to use the Run dialog box. 5. Choose Install Tivoli Decision Support. Result: The Welcome dialog box appears. 6. Choose Next. Result: The Select Installation Type dialog box appears. 7. Select Discovery Administrator, then choose Next. Installation Guide 43

44 Installing Decision Support in Network Mode Result: The Choose Destination Location dialog box appears. By default, the Installation Wizard suggests that you install Decision Support server components on your local drive, in the \Program Files\TDS folder. If you want to use the default drive and folder, go to step To choose a different drive or folder, choose Browse. Result: The Choose Directory dialog box appears. 9. In the Choose Directory dialog box, select your preferred destination for the files, then choose OK. Result: The Choose Destination Location dialog box appears, with the new folder listed. 10. Choose Next. Result: The Tivoli Discovery Administrator is installed. A message appears, notifying you that the installation was successful. Installing the client component You must install the client component on each system that will run the Discovery Interface. You should also install the client component on the system administrator s machine. Tip: Before installing the client component on any machine, you should map a drive letter to the network drive containing the data source. Later, when Decision Support is started for the first time on this machine, the user can 44 Tivoli Decision Support 2.0

45 Installing Decision Support in Network Mode quickly specify the shared source file path. See the Tivoli Decision Support 2.0 User s Guide for details. To install the client component: 1. Insert the Tivoli Decision Support CD in the machine s CD-ROM drive. 2. From the Start menu, choose Run. Result: The Run dialog box appears. 3. In the Open box, type d:\setup.exe, then choose OK. (Substitute your CD- ROM drive s letter for d, if necessary.) Result: The Installation dialog box appears. Note: If AutoStart is enabled on your system, the Installation dialog box appears automatically when you load the compact disc. You do not need to use the Run dialog box. 4. Choose Install Tivoli Decision Support. Result: The Welcome dialog box appears. 5. Choose Next. Installation Guide 45

46 Installing Decision Support in Network Mode Result: The Select Installation Type dialog box appears. 6. Select Discovery Client option, then choose Next. Result: The Choose Destination Location dialog box appears. By default, the Installation Wizard suggests that you install Decision Support on your local drive, in the \Program Files\TDS folder. If you want to use the default drive and folder, go to step To choose a different drive or folder, choose Browse. Result: The Choose Directory dialog box appears. 8. In the Choose Directory dialog box, select your preferred destination for the files, then choose OK. 46 Tivoli Decision Support 2.0

47 Finishing the Installation Process Result: The Choose Destination Location dialog box appears, with the new folder listed. 9. Choose Next. Result: Decision Support is installed on your system. The Information dialog box displays after Decision Support is installed. 10. Choose OK. Result: The Installation dialog box appears. To continue installing Decision Support components, such as PowerPlay (which is required for stand-alone mode) and Crystal Reports (which is optional), skip to step 4 in the next section. However, if you do not need to install PowerPlay and Crystal Reports, go to the next step. 11. Choose Exit. Result: A dialog box appears asking if you re sure you want to exit. 12. Choose Yes. Result: The Decision Support installation screen closes and you return to the Windows desktop. Note: If you need to install either PowerPlay or Crystal Reports on the system, refer to the sections Installing PowerPlay and Installing Crystal Reports, in Chapter 2. Finishing the Installation Process Conclusion After you install Decision Support, you must configure the Tivoli Discovery Administrator before you run the Discovery Interface. To learn how to do this, see the Tivoli Decision Support Administrator Guide. Installation Guide 47

48 Installing Decision Support in Network Mode 48 Tivoli Decision Support 2.0

49 Index C cautions, 12 Choose Destination Location dialog box, 30, 40, 44, 46 configuration, Tivoli Discovery Administrator, 35, 47 Crystal Reports Decision Support compatibility, 11 functionality of, 19 installation, 34 establishing criteria for, 21 D Decision Support client component installation, components, client components, 19 server components, 19 Crystal Reports compatibility, 11 documentation set, file path, selecting, 30 installation client requirements, cube generation server requirements, 23 disk space requirements, 24 file server requirements, network mode, 18-19, stand-alone mode, 18, online documentation, 15 PowerPlay compatibility, 11 prerequisite knowledge for using, 9-10 server components file path, selecting, 40 installation, target audience, 9 third-party product compatibility, 11 Decision Support Guides installation, 31, 41 dialog boxes Choose Destination Location, 30, 40, 44, 46 Help Topics, Tivoli Discovery Administrator Online Help, 16 Install Decision Support Guides, 41 Install Discovery Guides, 31 Installation, 29, 39, 43, 45 PowerPlay Setup Options, 34 Select Cognos Installation Type, 33 Select Installation Type, 29, 40, 43, 46 E Expert Advisor, Expert Support terminology equivalents, Expert Support, Expert Advisor terminology equivalents, EXPERTISE, 13 H Help Topics, Tivoli Decision Support 2.0 Administrator Online Help dialog box, 16 I Install Decision Support Guides dialog box, 41 Install Discovery Guides dialog box, 31 installation, Crystal Reports, 34 establishing criteria for, 21 Decision Support client component, client requirements, cube generation server requirements, 23 disk space requirements, 24 file server requirements, network mode, 18-19, server components, stand-alone mode, 18, Installation Guide 49

50 Index Decision Support Guides, 31, 41 PowerPlay, Tivoli Discovery Administrator, requirements, 20 Installation dialog box, 29, 39, 43, 45 N network mode installation, Decision Support, 18-19, notes, 12 O online documentation, 15 online help, Tivoli Discovery Administrator, Tivoli Discovery Administrator configuration, 35, 47 functionality of, 19 installation, requirements, 20 online help, readme file, 16 Tivoli Discovery Interface, functionality of, 19 Tivoli product line, Software Artistry equivalents, 8 Tivoli Systems product line, P PowerPlay Decision Support compatibility, 11 functionality of, 19 installation, PowerPlay Setup Options dialog box, 34 R readme files, Tivoli Discovery Administrator, 16 S Select Cognos Installation Type dialog box, 33 Select Installation Type dialog box,2 9, 40, 43, 46 Software Artistry product line, Tivoli equivalents, 8 stand-alone mode installation, Decision Support, 18, T third-party products, compatibility with Decision Support, 11 tips, Tivoli Decision Support 2.0