Deploying Voice Workloads for Skype for Business Online and Server 2015

Transcription

1 Deploying Voice Workloads for Skype for Business On and Server 2015 Cursusduur: 5 Dagen Cursuscode: M40409 Beschrijving: This five-day instructor-led course teaches how to design, plan, and deploy the various voice solutions available with Skype for Business On and Skype for Business Server This course will provide you with the knowledge and skills to configure and manage Cloud PBX with PSTN Calling, Cloud PBX with On-Premises PSTN Connectivity, Cloud Connector Edition, and on-premises Enterprise Voice. This course will also provide procedures, guides, best practices, and other important considerations that will help you implement, optimize, and troubleshoot Skype for Business On and Skype for Business Server 2015 voice solutions. This course helps students prepare for Microsoft Exam Deploying Enterprise Voice with Skype for Business Doelgroep: This course is intended for IT consultants and telecommunications professionals who design, plan, deploy, and maintain solutions for unified communications (UC) and need to translate business requirements into technical architectures and designs for UC solutions. It is also intended for support staff in charge of maintaining UC solutions. The student should be familiar with Skype for Business Server 2015 or Lync Server 2013 technologies and the telecommunications standards and network components that support the configuration and deployment of Skype for Business architectures. Vereiste kennis en vaardigheden: Examens en certificering Experience with Skype for Business Server 2015 or Lync Server 2013 technologies and familiarity with supported migration scenarios. Proficiency in planning and deploying Skype for Business Server 2015 and Skype for Business On solutions for end users, endpoint devices, telephony, audio/video and web conferences, security, high availability, and disaster recovery. Ability to monitor and troubleshoot Skype for Business Server 2015 at a basic level using Microsoft monitoring and troubleshooting tools (Snooper, centralized logging service (CLS), Key Health Indicators (KHI)). Proficiency with Active Directory Domain Services, data networks, Azure Active Directory Domain Services, directory synchronization, and telecommunications standards and network components that support the configuration and deployment of Skype for Business architectures. Familiarity with the requirements and process for integrating Skype for Business Server 2015 with Microsoft Exchange Server and Office 365. Course M20334, Core Solutions of Microsoft Skype for Business 2015 covers all knowledge regarding Skype core technologies.

2 Cursusinhoud: Module 1: Introduction to Voice Workloads In this module, you will learn about Skype for Enterprise Voice provides a number of Business Server 2015 Enterprise Voice. specific on-premises features such as call Enterprise Voice is a unified communications parking, unassigned numbers, PSTN Designing a Skype for Business voice solution solution delivered by Skype for Business conferencing, and Response Groups. It also requires the understanding of many Server Enterprise Voice enables builds on the basic Enterprise Voice technologies. With Microsoftâ s latest cloud organizations to send and receive calls via the deployment scenario introduced earlier in the based voice services, customers now have Publicly Switched Telephone Network course. To use Enterprise Voice, you need to even more flexibility in deploying a voice (PSTN). You will learn how to configure voice know about the various Enterprise Voice solution for their enterprise, but with that components like Dial Plans, Voice Policies, applications and how to implement and flexibility comes further complexities that must and Routes that are an integral part of the configure them. You will explore the Skype for be understood. In this module, you will learn Enterprise Voice solution. Business Server Response Group Service about basic VoIP concepts, how they evolved (RGS) in some depth, including components from early telephony technologies, as well as Designing Enterprise Voice such as RGS agent groups, RGS queues, Office 365 services and Microsoftâ s entry Configuring Enterprise Voice hunt groups or basic workflows, and into the voice world. You will also learn about Voice Routing Interactive Voice response workflows. In on-premises and cloud based voice offerings Assigning Phone Numbers addition, you should be able to describe the now available as part of the Skype for Business Client Configuration Attendant routing method. product set. Unified Messaging Call Park Service Voice Overview Lab : Configuring Enterprise Voice Managing Calls to Unassigned Numbers Designing Voice Workloads Delegation and Private Lines Skype for Business Ecosystem Build a Regular Expression Response Group Services SIP Basics and Routing Configuring Dial Plans Location Information Services and E9-1-1 Configuring a Voice Policy, PSTN Usage, Lab : Customizing Your Lab Environment and Route Lab : Configuring Response Groups Assigning User Dial Plans and Policies Configuring the On-Premises Organization Test Voice Routing Configuring Agent Groups and Queues Configure the London Dial Plan Configuring Workflows After completing this module, students will be Verifying the Response Group Service able to: After completing this module, students will be Behavior able to: Describe the different options available Lab : Configuring Location Information across various possible voice architectures Describe the different options available Services and Managing Devices with Skype for Business Server 2015 and across various possible voice Skype for Business On. architectures with Skype for Business Creating Emergency Routes and PSTN Explain how cloud technologies are Server 2015 and Skype for Business Usages changing the design, deployment, and On. Configuring Number Manipulation on management of voice architectures. Explain how cloud technologies are Trunks for Emergency Numbers Relate their prior experience to what they will changing the design, deployment, and Defining LIS Locations learn throughout the course. management of voice architectures. Experiencing LIS Features Describe the phases of network Relate their prior experience to what they assessment. will learn throughout the course. After completing this module, students will be Identify Skype for Business On plans. Describe the phases of network able to: Describe the supported voice architectures. assessment. Choose a voice architecture for a given Identify Skype for Business On plans. Describe the different options available scenario. Describe the supported voice across various possible voice architectures Describe Cloud PBX with PSTN Calling architectures. with Skype for Business Server 2015 and features and conferencing Choose a voice architecture for a given Skype for Business On. Deploy and configure conference and scenario. Explain how cloud technologies are meeting features Describe Cloud PBX with PSTN Calling changing the design, deployment, and Deploy and configure PSTN Conferencing features and conferencing management of voice architectures.  Deploy and configure conference and Relate their prior experience to what they Design and implement Skype for Business meeting features will learn throughout the course. Enterprise Voice. Deploy and configure PSTN Describe the phases of network Configure Enterprise Voice settings, Conferencing  assessment. including dial plans, voice policy, PSTN Design and implement Skype for Identify Skype for Business On plans. usage, voice routes, trunks, and numbering Business Enterprise Voice. Describe the supported voice plans for DID and extensions. Configure Enterprise Voice settings, architectures. Describe Skype for Business Voice Routing. including dial plans, voice policy, PSTN Choose a voice architecture for a given Integrate Exchange Unified Messaging with usage, voice routes, trunks, and scenario. Skype for Business Server numbering plans for DID and extensions. Describe Cloud PBX with PSTN Calling Configure Skype for Business client voice Describe Skype for Business Voice features and conferencing features. Routing. Deploy and configure conference and Plan for the Mediation Server role. Integrate Exchange Unified Messaging meeting features

3 Connect Skype for Business Server 2015 to with Skype for Business Server Deploy and configure PSTN the PSTN. Configure Skype for Business client voice Conferencing  Implement M:N interworking routing. features. Design and implement Skype for Business Define a reliable route for calls by using the Plan for the Mediation Server role. Enterprise Voice. PSTN. Connect Skype for Business Server 2015 Configure Enterprise Voice settings, Describe Call via Work. to the PSTN. including dial plans, voice policy, PSTN Describe Shared Line Appearance. Implement M:N interworking routing. usage, voice routes, trunks, and Explain Cloud PBX with On-Premises PSTN Define a reliable route for calls by using numbering plans for DID and extensions. Connectivity architectures and scenarios the PSTN. Describe Skype for Business Voice Know when Cloud Connector Edition is the Describe Call via Work. Routing. right solution for an organization. Describe Shared Line Appearance. Integrate Exchange Unified Messaging Identify Cloud Connector Edition Explain Cloud PBX with On-Premises with Skype for Business Server requirements. PSTN Connectivity architectures and Configure Skype for Business client voice Deploy and manage Cloud Connector scenarios features. Edition. Know when Cloud Connector Edition is Plan for the Mediation Server role. Explain the various voice features. the right solution for an organization. Connect Skype for Business Server 2015 Configure calling features that extend Skype Identify Cloud Connector Edition to the PSTN. for Business Enterprise Voice functionality. requirements. Implement M:N interworking routing. Configure call distribution with response Deploy and manage Cloud Connector Define a reliable route for calls by using groups. Edition. the PSTN. Make devices location aware with Location Explain the various voice features. Describe Call via Work. Information Service. Configure calling features that extend Describe Shared Line Appearance. Manage devices in Skype for Business Skype for Business Enterprise Voice Explain Cloud PBX with On-Premises Server functionality. PSTN Connectivity architectures and Explain the media stacks available for Skype Configure call distribution with response scenarios for Business Server 2015 and Skype for groups. Know when Cloud Connector Edition is the Business On. Make devices location aware with right solution for an organization. Plan for network consumption. Location Information Service. Identify Cloud Connector Edition Optimize voice communications on a Manage devices in Skype for Business requirements. network. Server Deploy and manage Cloud Connector Implement bandwidth-optimizing Explain the media stacks available for Edition. technologies such as call admission control Skype for Business Server 2015 and Explain the various voice features. (CAC), quality of service (QoS), and Skype for Business On. Configure calling features that extend software-defined networks (SDN). Plan for network consumption. Skype for Business Enterprise Voice Leverage the Call Quality Methodology Optimize voice communications on a functionality. (CQM) and monitoring tools. network. Configure call distribution with response Effectively define and assert call quality. Implement bandwidth-optimizing groups. Troubleshoot call quality. technologies such as call admission Make devices location aware with Location Identify troubleshooting tools. control (CAC), quality of service (QoS), Information Service. Identify troubleshooting scenarios. and software-defined networks (SDN). Manage devices in Skype for Business Use troubleshooting methodology to Leverage the Call Quality Methodology Server research, diagnose, and remediate call (CQM) and monitoring tools. Explain the media stacks available for quality issues. Effectively define and assert call quality. Skype for Business Server 2015 and Troubleshoot common Skype for Business Troubleshoot call quality. Skype for Business On. On client issues. Identify troubleshooting tools. Plan for network consumption. Troubleshoot IP Phones Identify troubleshooting scenarios. Optimize voice communications on a Use troubleshooting methodology to network. Module 2: Assess Network and Voice research, diagnose, and remediate call Implement bandwidth-optimizing Deployment Options quality issues. technologies such as call admission Troubleshoot common Skype for control (CAC), quality of service (QoS), Business On client issues. and software-defined networks (SDN). In this module, you will learn how to perform a Troubleshoot IP Phones Leverage the Call Quality Methodology network readiness assessment for an (CQM) and monitoring tools. implementation of Skype for Business Server  Effectively define and assert call quality or Skype for Business On. This Troubleshoot call quality. module coincides with the Skype Operations Identify troubleshooting tools. Framework (SOF) Plan phase. Specifically, this Module 6: PSTN Connectivity Identify troubleshooting scenarios. module aligns with the Envision, Assess, and Use troubleshooting methodology to Design stages. You will learn about Skype for research, diagnose, and remediate call Business On and Skype for Business A key component to a successful organization quality issues. Server 2015 features and functionality. You will is the ability to communicate between internal Troubleshoot common Skype for Business also learn the supported architectures for employees and customers and partners. In On client issues. Skype for Business On and Skype for order for this to happen organizations need to Troubleshoot IP Phones Business Server bridge communications between their internal communications systems such as Skype for Module 10: Network Requirements Network Planning and Assessment Business Server 2015 and the public switched

4 Skype for Business Features and telephone network by using an existing Public Functionality Branch Exchange (PBX), gateway, or Internet In this module, you will learn how to optimize Plan your Cloud PBX Solution service provider (ISP). Connection to the voice communications on a network by PSTN enables enterprise users to make and planning for network consumption and Lab : Configuring Identity Federation with Office receive calls from external numbers by using implementing bandwidth optimizing 365 the same Skype for Business client used for technologies such as call admission control internal calls. In addition, employees can (CAC), quality of service (QoS), and software Adding a Custom Domain and Enabling leverage the broad range of Skype for defined networks (SDN). You will also learn Directory Synchronization in Office 365 Business features to improve their the media stacks available for Skype for Performing Directory Synchronization communications interactions with external Business Server 2015 and Skype for Installing and Configuring Active Directory users connected through the PSTN. Business On. Federation Services Enabling Single Sign-On with Office 365 Connecting to the PSTN  Media Stacks Connecting to the Existing PBX Traffic Modeling After completing this module, students will be M:N Interworking Routing Quality of Service able to: Call Routing Reliability Software-Defined Networking Call via Work Overview of Call Admission Control Describe the different options available Shared Line Appearance Implementing Call Admission Control across various possible voice architectures IP Phones Software-Defined Networking with Skype for Business Server 2015 and Room Systems Skype for Business On. Mobile Lab : Managing Voice Quality Explain how cloud technologies are changing the design, deployment, and Lab : Configuring Integration with an IP-PBX Entering information into the Skype for management of voice architectures. Business Bandwidth Calculator Relate their prior experience to what they will Configuring Enterprise Voice Settings for Reviewing Calculated Results learn throughout the course. London Configuring Quality of Service Describe the phases of network Configuring Inter-Trunk Routing Verifying the Quality of Service Application assessment. Research Skype for Business Server Configuring Call Admission Control to Identify Skype for Business On plans Integration Settings Manage Bandwidth Describe the supported voice architectures. Configuring IP-PBX Integration Settings Analyzing DSCP Values and Port Ranges Choose a voice architecture for a given for Prioritizing Network Traffic (Bonus scenario. After completing this module, students will be Exercise Describe Cloud PBX with PSTN Calling able to: features and conferencing After completing this module, students will be Deploy and configure conference and Describe the different options available able to: meeting features across various possible voice Deploy and configure PSTN Conferencing architectures with Skype for Business Describe the different options available  Server 2015 and Skype for Business across various possible voice architectures Design and implement Skype for Business On. with Skype for Business Server 2015 and Enterprise Voice. Explain how cloud technologies are Skype for Business On. Configure Enterprise Voice settings, changing the design, deployment, and Explain how cloud technologies are including dial plans, voice policy, PSTN management of voice architectures. changing the design, deployment, and usage, voice routes, trunks, and numbering Relate their prior experience to what they management of voice architectures. plans for DID and extensions. will learn throughout the course. Relate their prior experience to what they Describe Skype for Business Voice Routing. Describe the phases of network will learn throughout the course. Integrate Exchange Unified Messaging with assessment. Describe the phases of network Skype for Business Server Identify Skype for Business On plans. assessment. Configure Skype for Business client voice Describe the supported voice Identify Skype for Business On plans. features. architectures. Describe the supported voice Plan for the Mediation Server role. Choose a voice architecture for a given architectures. Connect Skype for Business Server 2015 to scenario. Choose a voice architecture for a given the PSTN. Describe Cloud PBX with PSTN Calling scenario. Implement M:N interworking routing. features and conferencing Describe Cloud PBX with PSTN Calling Define a reliable route for calls by using the Deploy and configure conference and features and conferencing PSTN. meeting features Deploy and configure conference and Describe Call via Work. Deploy and configure PSTN meeting features Describe Shared Line Appearance. Conferencing  Deploy and configure PSTN Explain Cloud PBX with On-Premises PSTN Design and implement Skype for Conferencing  Connectivity architectures and scenarios Business Enterprise Voice. Design and implement Skype for Business Know when Cloud Connector Edition is the Configure Enterprise Voice settings, Enterprise Voice. right solution for an organization. including dial plans, voice policy, PSTN Configure Enterprise Voice settings, Identify Cloud Connector Edition usage, voice routes, trunks, and including dial plans, voice policy, PSTN requirements. numbering plans for DID and extensions. usage, voice routes, trunks, and Deploy and manage Cloud Connector Describe Skype for Business Voice numbering plans for DID and extensions. Edition. Routing. Describe Skype for Business Voice Explain the various voice features. Integrate Exchange Unified Messaging Routing.

5 Configure calling features that extend Skype with Skype for Business Server Integrate Exchange Unified Messaging for Business Enterprise Voice functionality. Configure Skype for Business client voice with Skype for Business Server Configure call distribution with response features. Configure Skype for Business client voice groups. Plan for the Mediation Server role. features. Make devices location aware with Location Connect Skype for Business Server 2015 Plan for the Mediation Server role. Information Service. to the PSTN. Connect Skype for Business Server 2015 Manage devices in Skype for Business Implement M:N interworking routing. to the PSTN. Server Define a reliable route for calls by using Implement M:N interworking routing. Explain the media stacks available for Skype the PSTN. Define a reliable route for calls by using for Business Server 2015 and Skype for Describe Call via Work. the PSTN. Business On. Describe Shared Line Appearance. Describe Call via Work. Plan for network consumption. Explain Cloud PBX with On-Premises Describe Shared Line Appearance. Optimize voice communications on a PSTN Connectivity architectures and Explain Cloud PBX with On-Premises network. scenarios PSTN Connectivity architectures and Implement bandwidth-optimizing Know when Cloud Connector Edition is scenarios technologies such as call admission control the right solution for an organization. Know when Cloud Connector Edition is the (CAC), quality of service (QoS), and Identify Cloud Connector Edition right solution for an organization. software-defined networks (SDN). requirements. Identify Cloud Connector Edition Leverage the Call Quality Methodology Deploy and manage Cloud Connector requirements. (CQM) and monitoring tools. Edition. Deploy and manage Cloud Connector Effectively define and assert call quality. Explain the various voice features. Edition. Troubleshoot call quality. Configure calling features that extend Explain the various voice features. Identify troubleshooting tools. Skype for Business Enterprise Voice Configure calling features that extend Identify troubleshooting scenarios. functionality. Skype for Business Enterprise Voice Use troubleshooting methodology to Configure call distribution with response functionality. research, diagnose, and remediate call groups. Configure call distribution with response quality issues. Make devices location aware with groups. Troubleshoot common Skype for Business Location Information Service. Make devices location aware with Location On client issues. Manage devices in Skype for Business Information Service. Troubleshoot IP Phones Server Manage devices in Skype for Business Explain the media stacks available for Server Module 3: Split Domain Configuration Skype for Business Server 2015 and Explain the media stacks available for Skype for Business On. Skype for Business Server 2015 and Plan for network consumption. Skype for Business On. In this module, you will learn what is meant by Optimize voice communications on a Plan for network consumption. the term split domain and what it describes network. Optimize voice communications on a relative to the Skype for Business product. You Implement bandwidth-optimizing network. will also learn the benefits of split domain, the technologies such as call admission Implement bandwidth-optimizing prerequisites needed to deploy this control (CAC), quality of service (QoS), technologies such as call admission environment, and how to provision users once and software-defined networks (SDN). control (CAC), quality of service (QoS), itâ s been configured. Finally, you will learn Leverage the Call Quality Methodology and software-defined networks (SDN). to troubleshoot common issues. (CQM) and monitoring tools. Leverage the Call Quality Methodology Effectively define and assert call quality. (CQM) and monitoring tools. Split Domain Overview Troubleshoot call quality. Effectively define and assert call quality. Split Domain Requirements Identify troubleshooting tools. Troubleshoot call quality. Split Domain Deployments Identify troubleshooting scenarios. Identify troubleshooting tools. User Provisions and Migration Use troubleshooting methodology to Identify troubleshooting scenarios. Troubleshooting Split Domain Related research, diagnose, and remediate call Use troubleshooting methodology to Issues quality issues. research, diagnose, and remediate call Troubleshoot common Skype for quality issues. Lab : Setting up Split Domain with Skype for Business On client issues. Troubleshoot common Skype for Business Business On Troubleshoot IP Phones On client issues. Troubleshoot IP Phones Setting up Split Domain with Skype for Module 7: Cloud PBX with On-Premises Business On PSTN Connectivity using an Existing Module 11: Monitoring and Maintaining Voice Moving Users to Skype for Business On Deployment Quality Verifying the Split Domain Skype for Business User Experience Managing Users in Skype for Business This module discusses the implementation Asserting, achieving, and maintaining call On and configuration of Cloud PBX with an quality are imperative for a successful Skype on-premises PSTN with an existing for Business deployment, especially for voice After completing this module, students will be deployment. With many options for and conferencing workloads. This module will able to deploy and configure an environment implementation, students should be familiar detail Microsoftâ s Call Quality where users of a domain are split between with the different methods and connectivity Methodology as both a process and toolset using Skype for Business Server 2015 and options. Implementing Cloud PBX requires a that can be used to achieve these goals. Call Skype for Business On. tenant with Office 365 and a network Quality Scorecard, along with its

6 infrastructure that can be utilized for users at accompanying script and the Call Quality an office or on a public internet connection. It Dashboard, will be described as additional Module 4: Cloud PBX with PSTN Calling and is important to remember that dial-in tools to measure and maintain call quality Conferencing conferencing needs to be implemented via goals set by an organization. The module will PSTN Conferencing or Audio Conferencing also show how to leverage native Skype for Provider (ACP). On-Premises PSTN Business tools and datasets to help Cloud PBX is a Microsoft-based PBX solution Connectivity with Cloud Connector Edition will troubleshoot and further refine deployment offered in Office 365. Cloud PBX enables be covered in the next module. quality. organizations to eliminate their existing PBX infrastructure and migrate PBX functionality, as Call Flows and Manageability Call Quality Methodology well as existing telephone numbers, to Office Call Quality Dashboard 365. Public Switch Telephone Network (PSTN) Lab : Call Flows and Manageability Monitoring Tools Calling provides a PSTN connection for users Usage Reports and Monitoring via Microsoft Calling Plans. PSTN Exercise 1: Testing the Current PBX Conferencing has been integrated into Skype Calling Solution Lab : Deploying Call Quality Dashboard, for Business On Meetings capability in Exercise 2: Enabling Cloud PBX with Analyzing Reports, and Capturing KHI Office 365 which allow users to create, On-Premises PSTN Connectivity manage, and host their own on meetings Exercise 3: Testing Cloud PBX with Installing the Skype Call Quality with PSTN integration for easy dial-in access. On-Premises PSTN Connectivity Dashboard Using the Skype Call Quality Dashboard Cloud PBX with PSTN Calling Features After completing this module, students will be Analyze Peer-to-Peer Session Detail PSTN Conferencing and Meeting Features able to: Reports Skype for Business Server 2015 Dial-in Troubleshoot Media Quality Reports Conferencing Describe the different options available Monitoring Synthetic Transactions across various possible voice Monitoring Server Health Lab : Configuring Cloud PBX with PSTN Calling architectures with Skype for Business Server 2015 and Skype for Business After completing this module, students will be Enabling Users for PSTN Calling in Skype On. able to: for Business On Explain how cloud technologies are Using On PSTN Calling Features changing the design, deployment, and Describe the different options available Enabling Users for Cloud PSTN management of voice architectures. across various possible voice architectures Conferencing Relate their prior experience to what they with Skype for Business Server 2015 and Using PSTN Conferencing in Skype for will learn throughout the course. Skype for Business On. Business On Describe the phases of network Explain how cloud technologies are assessment. changing the design, deployment, and After completing this module, students will be Identify Skype for Business On plans. management of voice architectures. able to: Describe the supported voice Relate their prior experience to what they architectures. will learn throughout the course. Describe the different options available Choose a voice architecture for a given Describe the phases of network across various possible voice architectures scenario. assessment. with Skype for Business Server 2015 and Describe Cloud PBX with PSTN Calling Identify Skype for Business On plans. Skype for Business On. features and conferencing Describe the supported voice Explain how cloud technologies are Deploy and configure conference and architectures. changing the design, deployment, and meeting features Choose a voice architecture for a given management of voice architectures. Deploy and configure PSTN scenario. Relate their prior experience to what they will Conferencing  Describe Cloud PBX with PSTN Calling learn throughout the course. Design and implement Skype for features and conferencing Describe the phases of network Business Enterprise Voice. Deploy and configure conference and assessment. Configure Enterprise Voice settings, meeting features Identify Skype for Business On plans. including dial plans, voice policy, PSTN Deploy and configure PSTN Describe the supported voice architectures. usage, voice routes, trunks, and Conferencing  Choose a voice architecture for a given numbering plans for DID and extensions. Design and implement Skype for Business scenario. Describe Skype for Business Voice Enterprise Voice. Describe Cloud PBX with PSTN Calling Routing. Configure Enterprise Voice settings, features and conferencing Integrate Exchange Unified Messaging including dial plans, voice policy, PSTN Deploy and configure conference and with Skype for Business Server usage, voice routes, trunks, and meeting features Configure Skype for Business client voice numbering plans for DID and extensions. Deploy and configure PSTN Conferencing features. Describe Skype for Business Voice  Plan for the Mediation Server role. Routing. Design and implement Skype for Business Connect Skype for Business Server 2015 Integrate Exchange Unified Messaging Enterprise Voice. to the PSTN. with Skype for Business Server Configure Enterprise Voice settings, Implement M:N interworking routing. Configure Skype for Business client voice including dial plans, voice policy, PSTN Define a reliable route for calls by using features. usage, voice routes, trunks, and numbering the PSTN. Plan for the Mediation Server role. plans for DID and extensions. Describe Call via Work. Connect Skype for Business Server 2015 Describe Skype for Business Voice Routing. Describe Shared Line Appearance. to the PSTN.

7 Integrate Exchange Unified Messaging with Explain Cloud PBX with On-Premises Implement M:N interworking routing. Skype for Business Server PSTN Connectivity architectures and Define a reliable route for calls by using Configure Skype for Business client voice scenarios the PSTN. features. Know when Cloud Connector Edition is Describe Call via Work. Plan for the Mediation Server role. the right solution for an organization. Describe Shared Line Appearance. Connect Skype for Business Server 2015 to Identify Cloud Connector Edition Explain Cloud PBX with On-Premises the PSTN. requirements. PSTN Connectivity architectures and Implement M:N interworking routing. Deploy and manage Cloud Connector scenarios Define a reliable route for calls by using the Edition. Know when Cloud Connector Edition is the PSTN. Explain the various voice features. right solution for an organization. Describe Call via Work. Configure calling features that extend Identify Cloud Connector Edition Describe Shared Line Appearance. Skype for Business Enterprise Voice requirements. Explain Cloud PBX with On-Premises PSTN functionality. Deploy and manage Cloud Connector Connectivity architectures and scenarios Configure call distribution with response Edition. Know when Cloud Connector Edition is the groups. Explain the various voice features. right solution for an organization. Make devices location aware with Configure calling features that extend Identify Cloud Connector Edition Location Information Service. Skype for Business Enterprise Voice requirements. Manage devices in Skype for Business functionality. Deploy and manage Cloud Connector Server Configure call distribution with response Edition. Explain the media stacks available for groups. Explain the various voice features. Skype for Business Server 2015 and Make devices location aware with Location Configure calling features that extend Skype Skype for Business On. Information Service. for Business Enterprise Voice functionality. Plan for network consumption. Manage devices in Skype for Business Configure call distribution with response Optimize voice communications on a Server groups. network. Explain the media stacks available for Make devices location aware with Location Implement bandwidth-optimizing Skype for Business Server 2015 and Information Service. technologies such as call admission Skype for Business On. Manage devices in Skype for Business control (CAC), quality of service (QoS), Plan for network consumption. Server and software-defined networks (SDN). Optimize voice communications on a Explain the media stacks available for Skype Leverage the Call Quality Methodology network. for Business Server 2015 and Skype for (CQM) and monitoring tools. Implement bandwidth-optimizing Business On. Effectively define and assert call quality. technologies such as call admission Plan for network consumption. Troubleshoot call quality. control (CAC), quality of service (QoS), Optimize voice communications on a Identify troubleshooting tools. and software-defined networks (SDN). network. Identify troubleshooting scenarios. Leverage the Call Quality Methodology Implement bandwidth-optimizing Use troubleshooting methodology to (CQM) and monitoring tools. technologies such as call admission control research, diagnose, and remediate call Effectively define and assert call quality. (CAC), quality of service (QoS), and quality issues. Troubleshoot call quality. software-defined networks (SDN). Troubleshoot common Skype for Identify troubleshooting tools. Leverage the Call Quality Methodology Business On client issues. Identify troubleshooting scenarios. (CQM) and monitoring tools. Troubleshoot IP Phones Use troubleshooting methodology to Effectively define and assert call quality. research, diagnose, and remediate call Troubleshoot call quality. Module 8: Cloud PBX with On-Premises quality issues. Identify troubleshooting tools. PSTN Connectivity using Cloud Connector Troubleshoot common Skype for Business Identify troubleshooting scenarios. Edition On client issues. Use troubleshooting methodology to Troubleshoot IP Phones research, diagnose, and remediate call quality issues. Enterprises that have a voice solution Module 12: Voice Troubleshooting Troubleshoot common Skype for Business on-premises that does not include Skype for On client issues. Business Server 2015 or Lync Server 2013 Troubleshoot IP Phones can still integrate their current solution with Troubleshooting is a basic skill that is Skype for Business On by leveraging required to support Skype for Business Server Module 5: Enterprise Voice (On-Premises) Cloud Connector Edition (CCE). It is deployments. Skype for Business important to choose the correct topology for infrastructure can be deployed in a variety of CCE in order to support an organizationâ s topologies, as has been described throughout voice requirements. This module will review this course. Skype for Business the different supported topologies and provide administrators should be familiar with both the guidance on the deployment process. core tools and the troubleshooting methods that apply specifically to Skype for Business Introduction to Cloud Connector Edition On and Skype for Business Server Planning PSTN Connectivity via Cloud This module will introduce tools and Connector Edition methodologies for troubleshooting Skype for Deploying Cloud Connector Edition Business client, Skype for Business Server 2015, and Skype for Business On. Various Lab : Deploying Cloud Connector Edition scenarios will be explored to provide familiarity with some of the common issues

8  Configuring the Lab Organization administrators face. Prepare First Cloud Connector Edition High Availability Appliance Troubleshooting Call Quality Prepare Second Cloud Connector Edition Troubleshooting Scenarios High Availability Appliance Troubleshooting Skype for Business Create Base VHDX for Cloud Connector On Voice Edition Virtual Machines Troubleshooting IP Phones Deploy First Cloud Connector Edition High Availability Appliance Lab : Troubleshoot Dial Plans, Routing, and Configure Office 365 Tenant Trunks Test Cloud PBX with On-Premises PSTN Connectivity Reviewing the Centralized Logging Service Deploy Second Cloud Connector Edition Components High Availability Appliance Using the CLS Logger Tool Complete and Testing Cloud Connector Tracing Fundamentals Edition High Availability Identifying Dial Plan Misconfiguration Test Cloud Connector Edition Troubleshooting Voice Routing Issues Management Service Auto Recovery After completing this module, students will be After completing this module, students will be able to: able to: Describe the different options available Describe the different options available across various possible voice architectures across various possible voice with Skype for Business Server 2015 and architectures with Skype for Business Skype for Business On. Server 2015 and Skype for Business Explain how cloud technologies are On. changing the design, deployment, and Explain how cloud technologies are management of voice architectures. changing the design, deployment, and Relate their prior experience to what they management of voice architectures. will learn throughout the course. Relate their prior experience to what they Describe the phases of network will learn throughout the course. assessment. Describe the phases of network Identify Skype for Business On plans. assessment. Describe the supported voice Identify Skype for Business On plans. architectures. Describe the supported voice Choose a voice architecture for a given architectures. scenario. Choose a voice architecture for a given Describe Cloud PBX with PSTN Calling scenario. features and conferencing Describe Cloud PBX with PSTN Calling Deploy and configure conference and features and conferencing meeting features Deploy and configure conference and Deploy and configure PSTN meeting features Conferencing  Deploy and configure PSTN Design and implement Skype for Business Conferencing  Enterprise Voice. Design and implement Skype for Configure Enterprise Voice settings, Business Enterprise Voice. including dial plans, voice policy, PSTN Configure Enterprise Voice settings, usage, voice routes, trunks, and including dial plans, voice policy, PSTN numbering plans for DID and extensions. usage, voice routes, trunks, and Describe Skype for Business Voice numbering plans for DID and extensions. Routing. Describe Skype for Business Voice Integrate Exchange Unified Messaging Routing. with Skype for Business Server Integrate Exchange Unified Messaging Configure Skype for Business client voice with Skype for Business Server features. Configure Skype for Business client voice Plan for the Mediation Server role. features. Connect Skype for Business Server 2015 Plan for the Mediation Server role. to the PSTN. Connect Skype for Business Server 2015 Implement M:N interworking routing. to the PSTN. Define a reliable route for calls by using Implement M:N interworking routing. the PSTN. Define a reliable route for calls by using Describe Call via Work. the PSTN. Describe Shared Line Appearance. Describe Call via Work. Explain Cloud PBX with On-Premises Describe Shared Line Appearance. PSTN Connectivity architectures and Explain Cloud PBX with On-Premises scenarios

9 PSTN Connectivity architectures and Know when Cloud Connector Edition is the scenarios right solution for an organization. Know when Cloud Connector Edition is Identify Cloud Connector Edition the right solution for an organization. requirements. Identify Cloud Connector Edition Deploy and manage Cloud Connector requirements. Edition. Deploy and manage Cloud Connector Explain the various voice features. Edition. Configure calling features that extend Explain the various voice features. Skype for Business Enterprise Voice Configure calling features that extend functionality. Skype for Business Enterprise Voice Configure call distribution with response functionality. groups. Configure call distribution with response Make devices location aware with Location groups. Information Service. Make devices location aware with Manage devices in Skype for Business Location Information Service. Server Manage devices in Skype for Business Explain the media stacks available for Server Skype for Business Server 2015 and Explain the media stacks available for Skype for Business On. Skype for Business Server 2015 and Plan for network consumption. Skype for Business On. Optimize voice communications on a Plan for network consumption. network. Optimize voice communications on a Implement bandwidth-optimizing network. technologies such as call admission Implement bandwidth-optimizing control (CAC), quality of service (QoS), technologies such as call admission and software-defined networks (SDN). control (CAC), quality of service (QoS), Leverage the Call Quality Methodology and software-defined networks (SDN). (CQM) and monitoring tools. Leverage the Call Quality Methodology Effectively define and assert call quality. (CQM) and monitoring tools. Troubleshoot call quality. Effectively define and assert call quality. Identify troubleshooting tools. Troubleshoot call quality. Identify troubleshooting scenarios. Identify troubleshooting tools. Use troubleshooting methodology to Identify troubleshooting scenarios. research, diagnose, and remediate call Use troubleshooting methodology to quality issues. research, diagnose, and remediate call Troubleshoot common Skype for Business quality issues. On client issues. Troubleshoot common Skype for Troubleshoot IP Phones Business On client issues. Troubleshoot IP Phones. Module 9: Enhanced Calling Features and Device Requirements Nadere informatie: Neem voor nadere informatie of boekingen contact op met onze Customer Service Desk info@globalknowledge.nl Iepenhoeve 5, 3438 MR Nieuwegein