Nortel Multimedia Conferencing Documentation Roadmap. Release: 6.0 Document Revision: NN

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1 Release: 6.0 Document Revision: NN

2 Release: 6.0 Publication: NN Document status: Standard Document release date: 4 November 2009 Copyright Nortel Networks. All Rights Reserved. LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice. Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.

3 Contents New in this release 5 Features 5 MAS Operations, administration, and maintenance using Element Manager 5 NMC 6.0 Dashboard 6 Video conferencing with supported SIP clients 6 Chairperson instant message notification 6 Cluster-wide reporting 6 Web-based subscriber management 6 Other changes 7 Introduction 9 Roadmap 11 NMC 6.0 documentation packaging 11 Product fundamentals 13 Installation and commissioning 13 Operations 14 Other documents 14 Information quality 15 Text conventions 17 Modular, task-based information 19 Work flows and task flows 19 Structure of work flows, task flows, and procedures 19 Purpose statements 20 Prerequisites 20 Work flows and task flows 20 Procedure steps 20 Variable definitions 20 Job aids 20 Examples 20 Customer service 21 Updated versions of documentation 21

4 4 Contents Getting help 21 Express Routing Codes 21 Additional information 22

5 New in this release The following sections detail what is new in (NN ) for release 6.0. Features (page 5) Other changes (page 7) Features See the following sections for information about feature changes: MAS 6.1 (page 5) Operations, administration, and maintenance using Element Manager (page 5) NMC 6.0 Dashboard (page 6) Video conferencing with supported SIP clients (page 6) Chairperson instant message notification (page 6) Cluster-wide reporting (page 6) Web-based subscriber management (page 6) MAS 6.1 NMC 6.0 is supported on the Media Application Server (MAS) 6.1. For more information see Fundamentals (NN ). Operations, administration, and maintenance using Element Manager (NMC) 6.0 provides secure, web-based operations, administration, and maintenance using Element Manager on the Media Applications Server (MAS) 6.1 platform. For more information about Element Manager, see: Fundamentals (NN ) User Guide (NN )

6 6 New in this release NMC 6.0 Dashboard NMC 6.0 provides a web-based dashboard to view active conference sessions and view cluster-wide conference activity. For more information about the NMC Dashboard, see the following: Fundamentals (NN ) User Guide (NN ) Video conferencing with supported SIP clients NMC 6.0 supports video conferencing with the Nortel SMC 3456 and Nortel LG 1535 SIP client. For more information, see Nortel Multimedia Conferencing Fundamentals (NN ). Chairperson instant message notification NMC 6.0 provides instant message notification for chairpersons. When a participant joins or leaves a conference, the chairperson receives an instant message notification with the participants information. For more information about instant message notification, see the following: Fundamentals (NN ) User Guide (NN ) Cluster-wide reporting Using the Session Data Record (SDR) replication features of the MAS 6.1 platform, cluster-wide reporting of conference activity is available. If SDR replication is enabled in Element Manager, SDRs from all nodes in the NMC cluster are replicated to the master node. NMC reports generated from the master node reflect the replicated data from all other nodes in the cluster and provides a cluster-wide view of conference activity. The MAS 6.1 platform also incorporates the Jasper Reporting product that enables NMC report scheduling for simple recurring execution or for a specific calendar period. This feature improves daily and weekly reporting options. For more information about reporting, see Fundamentals (NN ) Web-based subscriber management NMC 6.0 provides a web-based subscriber management feature for viewing, creating, updating, and deleting account information. You can access the subscriber management feature from a remote Web browser and multiple users can perform subscriber management tasks simultaneously. You can use the subscriber management tool to search for existing subscribers. You can search for subscribers by the subscriber first name, last name, access code, subscriber ID, SIP user ID, or status. Search results are

7 New in this release 7 displayed in the subscriber management tool and can be sorted by any column. You can change the column order by dragging and dropping the column headings. For more information about subscriber management, see the following: Fundamentals (NN ) User Guide (NN ) Other changes This document contains no other changes.

8 8 New in this release

9 Introduction This document provides an overview of all technical documentation available for (NMC) 6.0. Additionally, this document identifies where to download the latest documentation and provides information about accessing customer service. Navigation Roadmap (page 11) Information quality (page 15) Text conventions (page 17) Modular, task-based information (page 19) Customer service (page 21)

10 10 Introduction

11 Roadmap This chapter lists and describes the documentation available for Nortel Multimedia Conferencing (NMC) 6.0. Navigation NMC 6.0 documentation packaging (page 11) Product fundamentals (page 13) Installation and commissioning (page 13) Operations (page 14) Other documents (page 14) NMC 6.0 documentation packaging Nortel technical documents are organized according to a set of job functions. For information about how the NMC suite is organized, see the following figure.

12 12 Roadmap Figure 1 NMC documents

13 Roadmap 13 Product fundamentals Product fundamentals documentation includes overview and reference information about the product and product documentation. Table 1 Product fundamentals documents for NMC Document title Nortel Multimedia Conferencing Fundamentals (NN ) Nortel Multimedia Conferencing 6.0 Quick Reference User Guide (NN ) Nortel Multimedia Conferencing Documentation Roadmap (NN ) Nortel Multimedia Conferencing User Guide (NN ) Description This document describes the installation, configuration, and administration procedures for. This document provides a list of conference commands for a chairperson or particpant and information about Microsoft Office Communicator configuration. This document lists all documentation related to NMC, identifies where to download the latest documentation, and provides information about accessing customer service. This document describes how to use Nortel Multimedia Conferencing and Office Communicator 2007 as a chairperson and a participant, and how to troubleshoot each. Installation and commissioning Installation and commissioning documentation enables you to install the NMC software, and perform the initial configuration. Table 2 Installation and commissioning documents for NMC Document title Solution Integration Guide for NMC/CS 1000 and NMC/ Converged Office (NN ) Description This document describes how to configure NMC 6.0 on the MAS 6.1 platform for deployment with CS 1000 Release 5.0 and 5.5 and CS 1000 Release 5.0 and 5.5 Converged Office solution with Microsoft Office Communications Server 2007.

14 14 Roadmap Operations Operations documentation enables you to configure services, manage accounting, and perform required maintenance tasks. Table 3 Operations documentation for NMC Document title Nortel Multimedia Conferencing Configuration CS 2100 Integration (NN ) Description This document describes how to configure the MAS platform for deployment on SIP-enabled Communication Server (CS) 2100 or CS 2100 Converged Office Solution. Other documents For information about the Media Application Server 6.1 platform, see the following documents: Nortel Media Application Server and Interactive Communications Portal Fundamentals (NN ) Nortel Media Application Server and Interactive Communications Portal Planning and Engineering (NN ) Nortel Media Application Server and Interactive Communications Portal Commissioning (NN ) Nortel Media Application Server and Interactive Communications Portal Installation (NN ) Nortel Media Application Server Administration and Security (NN ) Nortel Media Application Server and Interactive Communications Portal Troubleshooting (NN ) Nortel Media Application Server and Interactive Communications Portal Performance Management - Operational Measurements and Reporting (NN ) Nortel Media Application Server and Interactive Communications Portal Fault Management (NN )

15 Information quality This chapter describes development stages for Nortel documentation and defines quality levels for Draft and Standard documents. Documents are delivered with either a Draft or Standard designation for the entire book, but the content for a specific feature can be at a different stage of development. The status definitions are as follows: Draft: Information is written and reviewed for technical content, but the feature is still under development and change is expected. Standard: The feature content was included in external trials and is suitable for delivery to customers.

16 16 Information quality

17 Text conventions This chapter describes the text conventions used throughout the Nortel Multimedia Conferencing (NMC) documentation suite. Font Courier bold Courier Bold font Italic font Blue font Blue underlined font Convention Indicates a command to enter at the command prompt. Indicates Java code or system outputs. Indicates a window, a selection, or an action. Indicates a document title. Indicates a cross reference. Indicates a Web site link. (>) Indicates menu paths.

18 18 Text conventions

19 Modular, task-based information This chapter describes the structure of information in Nortel documentation. Task-based documentation organizes information in a structured, modular, task-centric format. Task-based documentation focuses on what you must do and the sequence in which you must perform a set of tasks or procedures. The goal is to make Nortel documentation easy-to-find, easy-to-use, timely, and accurate. To understand the structure and terminology associated with task-based documentation, see the following sections. Navigation Work flows and task flows (page 19) Structure of work flows, task flows, and procedures (page 19) Work flows and task flows Task-based documentation emphasizes procedural information. Flow charts provide the primary navigation to tasks and procedures whenever there is a required order and flow to the actions you must perform to complete a given job. Flow charts (called work flows and task flows) illustrate which tasks or procedures and decisions are involved in an activity. The flow charts guide you through any type of activity, whether it is initial installation, configuration, upgrades, routine maintenance, or troubleshooting. Each flow chart provides the prerequisites and links to the tasks or procedures that you need to perform. Always follow the work flows and task flows so that you perform the required procedures in the correct order. Structure of work flows, task flows, and procedures For consistency, work flows, task flows, and procedures contain similar elements. Each element has a specific function.

20 20 Modular, task-based information Purpose statements Purpose statements explain why or when you can perform a task or procedure, and its impact. Prerequisites Prerequisites list everything that you must do or know prior to starting a task (or set of tasks), or procedure; for example, risks, confirmation of system status, time estimates or limitations, and links to supporting information. Work flows and task flows A work flow is a high-level grouping of tasks. Each task is presented as a single action (or box) in a work flow chart. A task flow is a logical grouping of procedures. Each procedure is represented as a single action (or box) in a task flow chart. A work flow or task flow section in a document contains a flow chart that shows the order of tasks or procedures and major decision points. Navigational links show you where to find each task or procedure in the document. Procedure steps A procedure contains a set of numbered steps where each step is a single action. Variable definitions Variable definitions tables in procedures provide possible values, ranges, or definitions of each parameter used in the procedure steps. Job aids Job aids provide information that assists you in performing a procedure. A job aid can contain information that you must know in order to successfully complete the procedure. Examples Procedures can also contain examples that include sample values.

21 Customer service Visit the Nortel Web site to access the complete range of services and support that Nortel provides. Go to or go to one of the pages listed in the following sections. Navigation Updated versions of documentation (page 21) Getting help (page 21) Express Routing Codes (page 21) Additional information (page 22) Updated versions of documentation You can download and print the latest versions of Nortel Multimedia Conferencing (NMC) technical documents directly from the Internet at Getting help If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller for assistance. If you purchased a Nortel service program, you can get help by contacting one of the Nortel Technical Solutions Centers found at or visit our Technical Support site at Express Routing Codes An Express Routing Code (ERC) is available for many Nortel products. When you use an ERC, your call is routed to a technical support person who specializes in supporting that particular product or service. To locate an ERC for any product or service, go to

22 22 Customer service Additional information Use the information in the following table to access other areas of the Nortel Web site. Table 4 For information about Contact Us Documentation feedback Products (marketing) Partner Information Center (PIC) Register Search Services Training Contact

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24 Copyright Nortel Networks. All Rights Reserved. Publication: NN Document status: Standard Document issue: Document date: 4 November 2009 Product release: 6.0 Job function: Product Fundamentals Type: Technical document Language type: English Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks. To provide feedback or report a problem with this document, go to