Four Things to Remember. Michael Bayer
|
|
- Bridget Lamb
- 5 years ago
- Views:
Transcription
1 Four Things to Remember Michael Bayer
2 Four Things to Remember CT is the future Telephony is a catalyst Interoperability specifications are the key You re in the driver s seat Telephony Presentation Copyright Computer Telephony Solutions, October 6,
3 1. Computer Telephony is the Future CTEXpo Presentation Copyright Computer Telephony Solutions, October 6,
4 It s Inevitable... The Computer the new desktop The Telephone the most ubiquitous appliance in the world Telephony Presentation Copyright Computer Telephony Solutions, October 6,
5 Telephone System Technologies Admin Call Control Media Services Switching Fabric Telephony Presentation Copyright Computer Telephony Solutions, October 6,
6 Switching Fabric Establishes media stream channels between endpoints and conveys signaling information Traditional Switching Fabric TDM bus backplanes connecting line cards Analog (POTS) and digital (T-1, ISDN, proprietary) telephony circuits Telephony Switching Fabric Switching Fabric Packetized voice over conventional networking infrastructure Typically based on off-the-shelf computer technology Telephony Presentation Copyright Computer Telephony Solutions, October 6,
7 CTI Defined Call Control Monitoring and directing calls in a telephone system Telephone Control Monitoring and controlling features of a telephone set Media Binding Relating other communications/telephony functionality to calls in a telephone system Call Control (CTI) Telephony Presentation Copyright Computer Telephony Solutions, October 6,
8 CT Media Access/Services Tone Detection and Generation Recording and Playback Text-to-Speech Speech Recognition Modulated Data (Modem/Fax) Digital Data (Compressed Video, etc.) Call Binding Media Services Telephony Presentation Copyright Computer Telephony Solutions, October 6,
9 Admin System configuration System customization Moves / Adds / Changes Fault monitoring Accounting Performance management Security Admin Telephony Presentation Copyright Computer Telephony Solutions, October 6,
10 Computer Telephony Revolution Using off-the-shelf computer technologies to implement telephone system components Shift from Monolithic to Modular systems Admin Admin Call Control Switching Fabric Media Services Call Control (CTI) Media Services Switching Switching Switching Fabric Switching Fabric Fabric Fabric Telephony Presentation Copyright Computer Telephony Solutions, October 6,
11 The Promise of CT Technology Telephone systems that are tailored to the specific needs and preferences of users Telephony Presentation Copyright Computer Telephony Solutions, October 6,
12 2. Telephony is a Catalyst CTEXpo Presentation Copyright Computer Telephony Solutions, October 6,
13 Motivation for Single Network Engineering Because we can? More elegant? Economics Cheaper to Install? Cheaper to Maintain? Applications New capabilities? New flexibility? Telephony Presentation Copyright Computer Telephony Solutions, October 6,
14 CT in Traditional Configurations External Telephone Network Telephony Presentation Copyright Computer Telephony Solutions, October 6,
15 CT in Traditional Configurations External Telephone Network Desktop CTI Telephony Presentation Copyright Computer Telephony Solutions, October 6,
16 CT in Traditional Configurations External Telephone Network Desktop CTI CTI LAN Routing Software Desktop CTI Telephony Presentation Copyright Computer Telephony Solutions, October 6,
17 CT in Traditional Configurations External Telephone Network Desktop CTI Media CTI LAN Media Services IVR Software Routing Software Desktop CTI Telephony Presentation Copyright Computer Telephony Solutions, October 6,
18 Telephone System Implementation LAN Telephony Presentation Copyright Computer Telephony Solutions, October 6,
19 Telephone System Implementation Public Switched Telephone Network Internet LAN Private Switched Telephone Network Vo Gateway Private WAN Telephony Presentation Copyright Computer Telephony Solutions, October 6,
20 Telephone System Implementation Public Switched Telephone Network Internet LAN Station Private Switched Telephone Network Vo Gateway Private WAN PC Phone Telephony Presentation Copyright Computer Telephony Solutions, October 6,
21 Telephone System Implementation Public Switched Telephone Network Call Control Internet LAN Station Private Switched Telephone Network Vo Gateway Private WAN PC Phone Telephony Presentation Copyright Computer Telephony Solutions, October 6,
22 Telephone System Implementation Public Switched Telephone Network Call Control Internet LAN Station Private Switched Telephone Network Vo Gateway Private WAN PC Phone Telephony Presentation Copyright Computer Telephony Solutions, October 6,
23 Telephone System Implementation Public Switched Telephone Network Media Call Control Internet LAN Station Private Switched Telephone Network Vo Gateway Private WAN PC Phone Telephony Presentation Copyright Computer Telephony Solutions, October 6,
24 Telephone System Implementation Public Switched Telephone Network Media Call Control Internet LAN Station Private Switched Telephone Network Vo Gateway Private WAN Routing Software PC Phone Desktop CTI Telephony Presentation Copyright Computer Telephony Solutions, October 6,
25 Telephone System Implementation Admin Public Switched Telephone Network Media Call Control Internet LAN Station Private Switched Telephone Network Vo Gateway Private WAN Routing Software PC Phone Desktop CTI Telephony Presentation Copyright Computer Telephony Solutions, October 6,
26 Telephony is a Catalyst Customer motivation is for telephone systems... that are open and modular present no barriers to computer telephony applications Telephony is about... bringing the benefits of computer telephony to the switching fabric componentizing the telephone system eliminating dependence on a single vendor Other new switching fabric options are just as significant Telephony Presentation Copyright Computer Telephony Solutions, October 6,
27 3. Interoperability Specifications are the Key CTEXpo Presentation Copyright Computer Telephony Solutions, October 6,
28 Value Chain Product Requirements Callers Individuals CTI System Customers CTI System Integrators Mainstream Application Developers Telephony Software Developers Operating System Vendors Computer Hardware Vendors Telephone Equipment Vendors Telephone Network Providers Telephony Presentation Copyright Computer Telephony Solutions, October 6,
29 User Point of View Telephone System Very Limited Empowerment Limited user interface & minimal feature access: reduces functionality Very Powerful Technology Telephone System Great Empowerment Customizable user interface & programmable intelligence: amplifies functionality Very Powerful Technology Telephony Presentation Copyright Computer Telephony Solutions, October 6,
30 Customer s Point of View Telephone System CTI IVR Fax IVR Voic Admin Applications Multi-vendor CT Services CTI Applications CT Media Services Applications Telephony Presentation Copyright Computer Telephony Solutions, October 6,
31 Integrator s Point of View CTI Script CTI Script Contact Database SBT Software SBT Software SBT Software CTI CTI PBX Telephony Presentation Copyright Computer Telephony Solutions, October 6,
32 Vendor s Point of View Applications [F] ACD [A+] CTI [B-] IVR [C-] Switching [A+] ACD [A+] Switching [A+] Telephony Presentation Copyright Computer Telephony Solutions, October 6,
33 Focus on Modularity and Prioritize Interoperability Standards and other interoperabilty specifications allow for modular systems Modularity is a measure of maturity Telephony Presentation Copyright Computer Telephony Solutions, October 6,
34 Telephone System Implementation Admin?? Public Switched Telephone Network? Call Control Internet Private Switched Telephone Network????? Vo Gateway Media????? Switched Network LAN????? Station??? Private WAN? Routing Software?? PC Phone Desktop CTI Telephony Presentation Copyright Computer Telephony Solutions, October 6,
35 Specifications and Standards Standards Bodies ITU ANSI Individual Vendors Microsoft Telcordia / Level3 Industry Organizations IETF ECTF Telephony Presentation Copyright Computer Telephony Solutions, October 6,
36 Three Types of Specifications Models Agreement on terminology and concepts Standardized abstraction Programmatic Interfaces For software modules on the same platform May or may not be platform independent Protocols Platform independence Plug and Play interoperability Telephony Presentation Copyright Computer Telephony Solutions, October 6,
37 ECTF Framework To Other s To Clients Media Apps A.100 / A.130 / R.100 Admin Apps S.200 S.100 / S.410 M.100 / M.500 C.100 System Services Modules CTI Apps To Clients S.300 Resource Modules M.300 Call Control Hardware Hardware H.100/H.110 Hardware Telephony Presentation Copyright Computer Telephony Solutions, October 6,
38 Public Network Switching/Signaling Vo Gatekeeper H.323 Network Circuit Switched Network SS7 ISDN, T1, Analog H.323 Vo Gateway Media Call Control LAN Admin Station H.323 H.323 PC Phone Routing Software PC Phone Desktop CTI Telephony Presentation Copyright Computer Telephony Solutions, October 6,
39 Switching: Media Streams Circuit Switched Network Call Control Admin Network Vo Gateway Media RTP/G.7xx RTP/ G.7xx LAN RTP/G.7xx RTP/ G.7xx Station RTP/G.7xx Analog, ISDN, or? PC Phone Routing Software PC Phone Desktop CTI Telephony Presentation Copyright Computer Telephony Solutions, October 6,
40 Switching: Signaling Circuit Switched Network Call Control Admin Network Vo Gateway Media [H.323] or? [H.323] or? [H.323] and? LAN [H.323] and? [H.323] or? Station [H.323] or? Analog, ISDN, or? PC Phone Routing Software PC Phone Desktop CTI Telephony Presentation Copyright Computer Telephony Solutions, October 6,
41 Switching Fabric Control Circuit Switched Network Call Control Admin Media MGCP MEGACO/H.248 Network Vo Gateway MGCP MEGACO/ H.248 LAN MEGACO/ H.248 Station MEGACO/H.248 TIA TR PC Phone Routing Software PC Phone Desktop CTI Telephony Presentation Copyright Computer Telephony Solutions, October 6,
42 Switching Fabric: TDM Bus Circuit Switched Network H.100 or H.110 Call Control Admin Media H.100 or H.110 Network H.100 or H.110 Vo Gateway LAN Station PC Phone Routing Software PC Phone Desktop CTI Telephony Presentation Copyright Computer Telephony Solutions, October 6,
43 Media Services Circuit Switched Network S.100 S.300 H.100 or Media H.110 S.100 Call Control S.200 Admin Network S.100 S.300 H.100 or Vo Gateway H.110 S.200 S.200 S.200 LAN Station PC Phone S.100 Routing Software PC Phone Desktop CTI Telephony Presentation Copyright Computer Telephony Solutions, October 6,
44 CTI / Call Control Circuit Switched Network Call Control Admin Media CSTA/Versit, JTAPI RMI Network Vo Gateway CSTA/Versit, JTAPI RMI LAN CSTA/Versit, JTAPI RMI Station PC Phone JTAPI, Routing Software TAPI, TSAPI PC Phone JTAPI, Desktop CTI TAPI, TSAPI Telephony Presentation Copyright Computer Telephony Solutions, October 6,
45 Administrative Services Network Circuit Switched Network M.500 Vo Gateway M.500 Media SNMP S.200? Call Control SNMP HTTP? SNMP S.200 LAN SNMP? M.100 Admin SNMP? SNMP?? Station? PC Phone Routing Software? PC Phone Desktop CTI Telephony Presentation Copyright Computer Telephony Solutions, October 6,
46 Maturity Checklist Framework ECTF Call Model C.001 Published APIs / Multi-platform TAPI, TSAPI, JTAPI, S.100, M.100 Open Protocols H.323, MEGACO/H.248, Versit/CSTA, S.200 Plug & Play Products Telephony Presentation Copyright Computer Telephony Solutions, October 6,
47 4. You are in the Driver s Seat CTEXpo Presentation Copyright Computer Telephony Solutions, October 6,
48 What should you be doing? Get tough with vendors Get Questions for Vendors from the ECTF Encourage vendors to implement and ship products based on specifications (not just to talk about it) Think modular Shop for components Support manageable diversity Build in a modular fashion by taking advantage of interoperability specifications wherever possible Don t rush If appropriate, defer purchases or invest in products that will help you migrate over time Telephony Presentation Copyright Computer Telephony Solutions, October 6,
49 Become Familiar with Specifications Standardized terminology Allows comparison of different vendor s products Standardized models Provides framework for designing solution independent of specific products Serves as checklist for product features Resources include: Telephony Presentation Copyright Computer Telephony Solutions, October 6,
50 Know Your Requirements Don t take anything for granted What do you have that you don t really need? What do you need? If it ain t broke don t fix it Leave all your options open Telephony Presentation Copyright Computer Telephony Solutions, October 6,
51 Know your Priorities Where do you stand to gain the most benefit? CTI Applications? Media Services Applications? Admin? Switching Fabric? Telephony Presentation Copyright Computer Telephony Solutions, October 6,
52 Don t make any assumptions Support for one specification doesn t guarantee that there is support for another Support for an API on one platform doesn t guarantee that any other platforms are supported Telephony is just a new switching fabric Telephony Presentation Copyright Computer Telephony Solutions, October 6,
53 Four Things to Remember CT is the future Telephony is a catalyst Interoperability specifications are the key You re in the driver s seat Telephony Presentation Copyright Computer Telephony Solutions, October 6,
CU9 Anatomy of a CT Server. Michael Bayer Computer Telephony Solutions
CU9 Anatomy of a CT Server Michael Bayer Computer Telephony Solutions www.ctexpert.com Introductions n Michael Bayer ä President, Computer Telephony Solutions Ð Company dedicated to CTI Plug and Play ä
More informationCTI Interfaces. Michael Bayer Computer Telephony Solutions
CTI Interfaces Michael Bayer Computer Telephony Solutions www.ctexpert.com Telephone System Technologies Admin Call Control Media Services Switching Fabric CTI Expo Copyright Computer Telephony Solutions,
More informationCollaboration Technologies for Mac OS X Server
Collaboration Technologies for Mac OS X Server Putting Voice on Your Macintosh Network Michael Bayer Computer Telephony Solutions For more information contact: mbayer@ctexpert.com Business Communication
More information2007 NEC Unified Solutions, Inc.
With the TDM to IP technology changes taking place in the Telecommunications market place, even the terminology has changed. This affects everyone from the sales force to customers so that we all understand
More informationProtocol & Port Information for the deployment of. and. within IP Networks
Protocol & Port Information for the deployment of and within IP Networks SpliceCom Ltd The Hall Business Centre Berry Lane Chorleywood Herts WD3 5EX Phone: 01923-287700 Fax: 01923-287722 E-mail: info@splicecom.com
More informationTroubleshooting Voice Over IP with WireShark
Hands-On Troubleshooting Voice Over IP with WireShark Course Description Voice over IP is being widely implemented both within companies and across the Internet. The key problems with IP voice services
More informationVideo conferencing. Introduction Standards Products Internet telephony Computer Telephony Integration (CTI)
Video conferencing Introduction Standards Products Internet telephony Computer Telephony Integration (CTI) 1 Introduction Video conferencing can be used for Several benefits Audio-visual communication
More informationVoIP Basics. 2005, NETSETRA Corporation Ltd. All rights reserved.
VoIP Basics Phone Network Typical SS7 Network Architecture What is VoIP? (or IP Telephony) Voice over IP (VoIP) is the transmission of digitized telephone calls over a packet switched data network (like
More informationIP Possibilities Conference & Expo. Minneapolis, MN April 11, 2007
IP Possibilities Conference & Expo Minneapolis, MN April 11, 2007 Rural VoIP Protocol, Standards and Technologies Presented by: Steven P. Senne, P.E Chief Technology Officer Finley Engineering Company,
More informationT3main. Powering comprehensive unified communications solutions.
T3main Powering comprehensive unified communications solutions. MANAGE COMMUNICATIONS THE SMART WAY T3 Telecom Software designs innovative voice messaging, unified messaging and call routing environments
More informationAlcatel 7515 Media Gateway. A Compact and Cost-effective NGN Component
Alcatel 7515 Media Gateway A Compact and Cost-effective NGN Component As a key component of Alcatel s next generation network (NGN) solution, the Alcatel 7515 Media Gateway (MG) provides seamless interworking
More informationINTRODUCTION. BridgeWay. Headquarters
MILITARY PRODUCTS INTRODUCTION Voiceboard Corporation s MediaPro products provide enhanced communications capabilities for military applications. State of the art technology, including redundant networking,
More informationOverview of SIP. Information About SIP. SIP Capabilities. This chapter provides an overview of the Session Initiation Protocol (SIP).
This chapter provides an overview of the Session Initiation Protocol (SIP). Information About SIP, page 1 How SIP Works, page 4 How SIP Works with a Proxy Server, page 5 How SIP Works with a Redirect Server,
More informationNon. Interworking between SIP and H.323, MGCP, Megaco/H.248 LS'LDORJ,QF 7HFKQRORJ\ 'ULYH 6XLWH 3KRQH )D[
Non Interworking between SIP and H.323, MGCP, Megaco/H.248 7HFKQRORJ\ 'ULYH 6XLWH 3KRQH )D[ 6DQ -RVH &$ 86$ 85/ ZZZLSGLDORJFRP Joon Maeng Jörg Ott jmaeng@ipdialog.com jo@ipdialog.com The Starting Point
More informationIP Contact Centers: Matching Performance with Promise. Wayne Lockhart Senior Product Manager Empirix Inc.
IP Contact Centers: Matching Performance with Promise Wayne Lockhart Senior Product Manager Empirix Inc. 1 What Will Be Covered Why IP Contact Centers? Costs, Applications The quality perspective: Risks
More informationTC32 presentation to ECMA General Assembly, Edinburgh, 22nd June 2000
TC32 presentation to ECMA General Assembly, Edinburgh, 22nd June 2000 John Elwell, Chairman ECMA TC32 Siemens Communications (International) Limited john.elwell@siemenscomms.co.uk ECMA/TC32/2000/103 ECMA/GA/2000/69
More informationUnderstanding PBX Fundamentals
Understanding Course Description This course provides a practical and in-depth foundation on Private Branch Exchange (PBX) or a Private Automatic Branch Exchange (PABX - which is out of fashion since all
More informationWhite Paper Subcategory. Overview of XML Communication Technologies
Subcategory Overview of XML Communication Technologies Executive Summary A significant shift has occurred in the communications infrastructures deployed today. This shift is the result of the acceptance
More informationContents. Introduction... xv
Introduction... xv Welcome to IP Telephony Principles and Applications... xvi About This Course... xvii Unit 1 VoIP Services...1 Packet Telephony... 13 The Present: Separate Networks... 14 How Packet Telephony
More informationSiemens STI-884. SOCA Sales Small and Medium Businesses(R) (SMB)
Siemens STI-884 SOCA Sales Small and Medium Businesses(R) (SMB) http://killexams.com/exam-detail/sti-884 Answer: A, B, C QUESTION: 119 Which technology is used in video conferencing? A. Digital compression
More informationCustomer Guide to Cisco MediaSense Integrations. March
Customer Guide to Cisco MediaSense Integrations March 2017 www.incontact.com Introduction Customer Guide to Cisco MediaSense Integrations Version: This guide should be used with NICE Uptivity (formerly
More informationInternational SIP Conference, Paris, January 22, SIP Based VoIP. in MCI Advantage. Henry Sinnreich, MCI Executive Staff PT7938.
International SIP Conference, Paris, January 22, 2004 SIP Based VoIP in MCI Advantage Henry Sinnreich, MCI Executive Staff PT7938. 04/22/03 Too Many Networks Mean Inefficiency and Expense Yesterday LAN
More informationA Novel Software-Based H.323 Gateway with
A Novel Software-Based H.323 Gateway with Proxy-TC for VoIP Systems Presenter : Wei-Sheng Yin Advisor : Dr. Po-Ning Chen Institute of Communications Engineering National Chiao Tung University Agenda Introduction
More informationAdvanced VoIP Applications
Advanced VoIP Applications New application deployments for VoIP networks can use a variety of network protocols and architectures. The use of MGCP and SIP are possible solutions and this paper discusses
More informationPROTOCOLS FOR THE CONVERGED NETWORK
Volume 2 PROTOCOLS FOR THE CONVERGED NETWORK Mark A. Miller, P.E. President DigiNet Corporation A technical briefing from: March 2002 Table of Contents Executive Summary i 1. Converging Legacy Networks
More informationNetwork+ Guide to Networks 6th Edition. Chapter 12 Voice and Video Over IP
Network+ Guide to Networks 6th Edition Chapter 12 Voice and Video Over IP Objectives Use terminology specific to converged networks Explain VoIP (Voice over IP) services, PBXs, and their user interfaces
More informationContents. Preface... xvii. Introduction... xxiii
Preface... xvii Prerequisites...xviii Who Should Study This Course?...xviii Key Topics...xviii Course Objectives...xix How Do I Use This Course?...xix Real-World Scenarios...xx Pedagogy...xx Key Terms...xx
More informationAvaya Aura SIP Enablement Services (SES) Implementation Guide
Avaya Aura SIP Enablement Services (SES) Implementation Guide 16-300140 Issue 6 May 2009 2009 Avaya Inc. All rights reserved. Notice Reasonable efforts were made to ensure that the information in this
More informationMaking the Move to IP Telephony. Revolution, Evolution or Both?
Making the Move to IP Telephony Revolution, Evolution or Both? Agenda Welcome Is it the Right Time for IP Telephony? Migrating from TDM Forms of IP Telephony Is Your Network Ready? State of the Telecom
More informationABSTRACT. that it avoids the tolls charged by ordinary telephone service
ABSTRACT VoIP (voice over IP - that is, voice delivered using the Internet Protocol) is a term used in IP telephony for a set of facilities for managing the delivery of voice information using the Internet
More informationIntegrated services Digital Network
Integrated services Digital Network 1 Integrated Services Digital Network Public networks are used for a variety of services Public Switched Telephone Network Private Lines (leased) Packet Switched Data
More informationMulti-Service Access and Next Generation Voice Service
Hands-On Multi-Service Access and Next Generation Voice Service Course Description The next generation of telecommunications networks is being deployed using VoIP technology and soft switching replacing
More informationCustomer Guide to Passive VoIP Recording.
Customer Guide to Passive VoIP Recording www.incontact.com Customer Guide to Passive VoIP Recording Version This guide should be used with incontact WFO v5.6 or later Revision July 2016 About incontact
More informationCustomer Guide to Avaya DMCC-SO Integrations.
Customer Guide to Avaya DMCC-SO Integrations www.incontact.com Customer Guide to Avaya DMCC-SO Integrations Version This guide should be used with incontact WFO v5.6 or later Revision February 2016 About
More informationLocaPhone VoIP PBX System. Enterprise Business Telephony Solution. LocaNet ohg Tel Fax
PBX System Copyright 2017. All Rights Reserved. LocaNet, the LocaNet logo and LocaPhone are trademarks of within the EU. Any other trademarks mentioned in the document are the property of their respective
More informationOKI ADPCM, linear A-law and µ-law PCM, and Wave
Intel NetStructure Host Media Processing Software Release 1.1 for the Windows* Operating System Media Processing Software for Building Cost-Effective IP Media Servers Features Implemented as a software-only
More informationAvaya Media Servers and Avaya Media Gateways
Avaya s and Avaya Media s Converged Voice and Data Networks Customer Relationship Management Unified Communication Supported by: Avaya Labs and Services The Avaya Enterprise Class IP Solutions (ECLIPS)
More informationThe Designing & Implementing a Voice-Enabled IP Network course has been designed with three primary goals:
As PABX vendors implement the latest and greatest VoIP strategies in their PABX systems, an unfortunate design problem often occurs because the phone system is implemented on top of an existing data network
More informationAvaya Call Recording Solution Configuration
Avaya Call Recording Solution Configuration An OAISYS White Paper Americas Headquarters OAISYS 7965 South Priest Drive, Suite 105 Tempe, AZ 85284 USA www.oaisys.com (480) 496-9040 CONTENTS 1 Introduction
More informationExtracts from the slides used to discuss comparison of telephony systems hosted vs on-site
Extracts from the slides used to discuss comparison of telephony systems hosted vs on-site Instructors Keith Campbell dcap # 2351 Harry Cummins dcap # 2833 {contact details} KCCVoIP 2017 training@kccvoip.com
More informationAudio Conferencing IP and TDM
Audio Conferencing IP and TDM May 5, 2004 Jerry Norton Chief Technical Officer Vapps, Inc. Wendell Bishop Chief Scientist NMS Communications NMS at a Glance Founded in 1983, publicly traded since 1994
More informationAT&T IP Flexible Reach And IP Toll Free Cisco Call Manager Configuration Guide. Issue /5/2007
And IP Toll Free Cisco Call Manager Configuration Guide Issue 2.13 6/5/2007 Page 1 of 38 TABLE OF CONTENTS 1 Introduction... 3 2 Special Notes... 3 3 Overview... 4 3.1 Call Manager Site... 4 3.2 TFTP and
More informationThe Software PBX How Open-Systems Computing is Transforming Business Phone Systems
An Artisoft White Paper The Software PBX How Open-Systems Computing is Transforming Business Phone Systems The Software PBX How Open-Systems Computing is Transforming Business Phone Systems About Artisoft..............................................
More informationatl IP Telephone SIP Compatibility
atl IP Telephone SIP Compatibility Introduction atl has released a new range of IP Telephones the IP 300S (basic business IP telephone) and IP400 (Multimedia over IP telephone, MOIP or videophone). The
More informationBusiness Phone System Buyer s Guide
Business Phone System Buyer s Guide Types of Systems Available There are three primary types of of Voice over Internet Protocol (VoIP) phone systems on the market today: KSU-Less, KSU and PBX. Generally,
More informationApplication Notes for OnRelay Mobile Branch Exchange with Avaya Communication Manager and Avaya Application Enablement Services - Issue 1.
Avaya Solution & Interoperability Test Lab Application Notes for OnRelay Mobile Branch Exchange with Avaya Communication Manager and Avaya Application Enablement Services - Issue 1.0 Abstract These Application
More informationUnified Messaging Systems: an Evolutionary Overview
The ITB Journal Volume 3 Issue 2 Article 13 2002 Unified Messaging Systems: an Evolutionary Overview Declan Barber Follow this and additional works at: http://arrow.dit.ie/itbj Part of the Digital Communications
More informationVoIP Core Technologies. Aarti Iyengar Apricot 2004
VoIP Core Technologies Aarti Iyengar Apricot 2004 Copyright 2004 Table Of Contents What is Internet Telephony or Voice over IP? VoIP Network Paradigms Key VoIP Protocols Call Control and Signaling protocols
More informationOverview of the Session Initiation Protocol
CHAPTER 1 This chapter provides an overview of SIP. It includes the following sections: Introduction to SIP, page 1-1 Components of SIP, page 1-2 How SIP Works, page 1-3 SIP Versus H.323, page 1-8 Introduction
More informationIP Office - Job Aid VCM & Data Channels
IP Office - Job Aid VCM & Data Channels Summary This document gives an overview of VCM and Data channels. It covers when these are used and the capacity of different systems. 005 Issue 5 (10th October
More informationCertifyMe. CertifyMe
CertifyMe Number: 642-241 Passing Score: 800 Time Limit: 120 min File Version: 9.6 http://www.gratisexam.com/ CertifyMe 642-241 Exam A QUESTION 1 In a Cisco Unified Contact Center Enterprise design, the
More informationIntroduction. H.323 Basics CHAPTER
CHAPTER 1 Last revised on: October 30, 2009 This chapter provides an overview of the standard and the video infrastructure components used to build an videoconferencing network. It describes the basics
More informationIP-Telephony Introduction
IP-Telephony Introduction Bernard Hammer Siemens AG, Munich Siemens AG 2001 1 Presentation Outline Why Internet Telephony Expectations Future Scenario Protocols & System Architectures Protocols Standardistion
More informationCustomer Guide to Passive VoIP Recording. March
Customer Guide to Passive VoIP Recording March 2017 www.incontact.com Introduction Customer Guide to Passive VoIP Recording Version: This guide should be used with NICE Uptivity (formerly Premise incontact
More informationYou wanted it...you ve got it.
UNIFIED COMMUNICATION SOLUTION Tadiran s UCX, Unified Communication Solution, combines the features and reliability of Tadiran s legendary enterprise systems with the benefits of VoIP and a small footprint.
More informationZyXEL V120 Support Notes. ZyXEL V120. (V120 IP Attendant 1 Runtime License) Support Notes
ZyXEL V120 (V120 IP Attendant 1 Runtime License) Support Notes Version 1.00 April 2009 1 Contents Overview 1. Overview of V120 IP Attendant...3 2. Setting up the V120...4 3. Auto Provision...7 4. V120
More informationVirtual PBX Product Guide MODEL: SP-250 SP-500 SP-1000 SP-1500 SP-3000
Virtual PBX Product Guide MODEL: SP-250 SP-500 SP-1000 SP-1500 SP-3000 Welcome to SimplifiCloud EXPAND, IMPROVE & REDUCE COSTS OF YOUR TELEPHONE SYSTEM SimplifiCloud presents unified communication systems
More informationInnovating Communications
Innovating Communications REDUCE YOUR COSTS INCREASE YOUR PRODUCTIVITY & MOBILITY WITH 3CX PHONE SYSTEM FOR WINDOWS 3CX PHONE SYSTEM YOUR COMPLETE UNIFIED COMMUNICATIONS SOLUTION Move to 3CX Phone System
More informationA Sample Configuration for Computer Instruments e-ivr Automated Attendant and Voic 3.0 with Avaya IP Office System Issue 1.
Avaya Solution & Interoperability Test Lab A Sample Configuration for Computer Instruments e-ivr Automated Attendant and Voicemail 3.0 with Avaya IP Office System 1.4 - Issue 1.0 Abstract These Application
More informationAppendix 3-A: Planning Workshop Template
Appendix 3-A: Planning Workshop Template The Planning Workshop is intended to help articulate the customer requirements and expectations for the solution. It also allows you to clarify the existing network.
More informationChapter 11: Understanding the H.323 Standard
Página 1 de 7 Chapter 11: Understanding the H.323 Standard This chapter contains information about the H.323 standard and its architecture, and discusses how Microsoft Windows NetMeeting supports H.323
More informationIP Office - Job Aid VCM & Data Channels
IP Office - Job Aid VCM & Data Channels Summary This document gives an overview of VCM and Data channels. It covers when these are used and the capacity of different systems. 005 Issue 2a (15th November
More informationNew Age of IP Telephony. Ukrit Wongsarawit Network Technology Manager
New Age of IP Telephony Ukrit Wongsarawit Network Technology Manager ukrit.w@g-able.com Agenda Conventional telephone and data networking Voice data convergence IP telephony PBX based IP telephony Implementing
More informationConfiguring the Grandstream UCM6202 for use with TopView Voice Notification Updated August 2018
Configuring the Grandstream UCM6202 for use with TopView Voice Notification Updated August 2018 Contents Introduction... 2 Voice Notification in TopView... 2 Options for using VOIP in TopView... 2 How
More informationCustomer Guide to Cisco UCCX Integrations. March
Customer Guide to Cisco UCCX Integrations March 2017 www.incontact.com Introduction Customer Guide to Cisco UCCX Integrations Version: This guide should be used with NICE Uptivity (formerly Premise incontact
More informationAXXESSORY Talk TM Voice Processing provides information about the message you are recording and direct access to recording options.
AXXESSTM An active outside call is displayed along with call duration and approximate call cost. Inter-Tel AXXESS supports Caller I.D. with directory look-up. The system can display a phone number or company
More informationCustomer Guide to SIPREC Integrations.
Customer Guide to SIPREC Integrations www.incontact.com Customer Guide to incontact WFO SIPREC Integrations Version This guide can be used with incontact WFO 16.1 or later. Revision March 2016 About incontact
More informationDialogic PowerMedia HMP for Windows
Dialogic PowerMedia HMP for Windows Dialogic PowerMedia HMP for Windows (HMP Windows) is scalable, feature-rich media processing software for building innovative and cost-effective voice solutions suitable
More informationAbstract. Avaya Solution & Interoperability Test Lab
Avaya Solution & Interoperability Test Lab Application Notes for Uptivity Discover with Avaya Aura Communication Manager and Avaya Aura Application Enablement Services 6.3 using Single Step Conference
More informationINTERNATIONAL INTERCONNECTION FORUM FOR SERVICES OVER IP. (i3 FORUM) Interoperability Test Plan for International Voice services
INTERNATIONAL INTERCONNECTION FORUM FOR SERVICES OVER IP (i3 FORUM) Workstream Technical Aspects Workstream Operations Interoperability Test Plan for International Voice services (Release 3.0) May 2010
More informationCHAPTER. Introduction. Last revised on: February 13, 2008
CHAPTER 1 Last revised on: February 13, 2008 The Cisco Unified Communications System delivers fully integrated communications by enabling data, voice, and video to be transmitted over a single network
More informationObr.: a. SI2000/SI3000 ics integrated Call Server
SI2000/SI3000 integrated Call Server Preface The deregulation and removal of monopolies in the telecommunications market and the arrival of new technologies has enabled service providers to reduce their
More informationCisco Call Manager T-1 / QSIG. Configuration Note Rev. K (07/08)
Avaya Modular Messaging Configuration Note 88061 Rev. K (07/08) Cisco Call Manager PSTN T-1 / QSIG Cisco PBX Automated Attendant Return to Operator Message Waiting Message Application Server Minimum Software:
More informationLINUX Developers Conference, Cologne, 9/6/2002. M. Finkenzeller A. Kirstädter. Siemens AG, Corporate Technology Munich, Germany
LINUX Developers Conference, Cologne, 9/6/2002 Voxilla Phone M. Finkenzeller A. Kirstädter Siemens AG, Corporate Technology Munich, Germany michael.finkenzeller@siemens.com Contents introduction Voice-over-IP
More informationSCSA HARDWARE MODEL AEB HARDWARE MODEL PEB HARDWARE MODEL FORM RESOURCE OS FACTOR BUS SUPPORT
D/480SC-2T1 Shown SCSA HARDWARE MODEL AEB HARDWARE MODEL PEB HARDWARE MODEL Voice Processing and T-1/E-1 ISDN PRI Boards MODEL CHANNELS INTERFACE FORM RESOURCE OS FACTOR BUS SUPPORT SIGNALING MS-DOS R2
More informationDialogic PowerMedia Host Media Processing Software Release 3.0Win
Dialogic PowerMedia Host Media Processing Software Release 3.0Win (PowerMedia HMP 3.0) extends the capabilities of software-based IP media processing by introducing security features, video messaging,
More informationUnified IP IVR Architecture
This chapter briefly describes the deployment models that you can use with Unified IP IVR. The following are brief descriptions of key items for a Unified IP IVR deployment: Voice Gateway: Connects the
More informationApplication Notes for Configuring the ADTRAN NetVanta UC Server with Avaya IP Office 6.1 Issue 1.0
Avaya Solution & Interoperability Test Lab Application Notes for Configuring the ADTRAN NetVanta UC Server with Avaya IP Office 6.1 Issue 1.0 Abstract These Application Notes describe the procedure for
More informationInternet Protocol Version 6 (IPv6)
This chapter provides information about Internet Protocol version 6 (IPv6), which is the latest version of the Internet Protocol (IP). Packets are used to exchange data, voice, and video traffic over dual-stack
More informationElite IPK II. The Power To Extend Your Reach Is Now Within Reach. Migrate To A Pure IP Communications Solution At Your Own Pace. Low Cost of Ownership
The Power To Extend Your Reach Is Now Within Reach Elite IPK II Migrate To A Pure IP Communications Solution At Your Own Pace The Elite IPK II Value Proposition Low Cost of Ownership Flexible/Scalable
More informationTSIN02 - Internetworking
Lecture 8: SIP and H323 Litterature: 2004 Image Coding Group, Linköpings Universitet Lecture 8: SIP and H323 Goals: After this lecture you should Understand the basics of SIP and it's architecture Understand
More informationCisco Call Manager T-1 / QSIG. Configuration Note Rev. M (7/09)
Avaya Modular Messaging The PBX and MM are assumed to be collocated. For other configurations please consult with the Switch Integrations group. With T1 QSIG, one digital pathway between the PBX and Avaya
More informationSkyliance Network Skylink Gateway Series
Skyliance Network Skylink Series IP TELEPHONY OVERVIEW Internet Protocol (IP) telephony makes it possible to place voice and fax calls over IP networks. Sharing a single network infrastructure can save
More informationSIP as an Enabling Technology
SIP as an Enabling Technology SIP and VoIP Fundamentals Mike Taylor - CTO spscom.com 888.777.7280 Strategic Products and Services / 300 Littleton Road / Parsippany, NJ 07054 Agenda What is SIP? Acceptance
More informationCisco Call Manager E1/QSIG - EMEA. Configuration Note Version M (1/10)
Avaya Modular Messaging Configuration Note 88510 Version M (1/10) Cisco Call Manager E1/QSIG - EMEA PSTN Cisco PBX Automated Attendant Return to Operator Message Waiting Message Application Server The
More informationKX-TDE100 KX-TDE200 New Telephony Systems Offering Solid IP Solutions
Office Communication Systems KX-100 KX-200 New Telephony Systems Offering Solid IP Solutions The Panasonic Full-IP PBX Debuts Together with Versatile New IP Phones. A Pure IP PBX for an IP Platform and
More informationOverview of COMPUTER SUPPORTED TELECOMMUNICATION APPLICATIONS (CSTA)
Overview of COMPUTER SUPPORTED TELECOMMUNICATION APPLICATIONS (CSTA) CSTA is a CTI interface that can provide TAPI like functions for your phone but also be used in Call Centres. Developed in ECMA by committed
More informationConfigure Gateways. Gateway Overview. Gateway Overview, page 1 Gateway Setup Prerequisites, page 3 Gateway Configuration Task Flow, page 4
Gateway Overview, page 1 Gateway Setup Prerequisites, page 3 Gateway Configuration Task Flow, page 4 Gateway Overview Cisco offers a wide variety of voice and video gateways. A gateway provides interfaces
More informationVoice over IP (VoIP)
Voice over IP (VoIP) David Wang, Ph.D. UT Arlington 1 Purposes of this Lecture To present an overview of Voice over IP To use VoIP as an example To review what we have learned so far To use what we have
More informationMultimedia CTI Services for Telecommunication Systems
Multimedia CTI Services for Telecommunication Systems Xavier Scharff, Pascal Lorenz, Zoubir Mammeri To cite this version: Xavier Scharff, Pascal Lorenz, Zoubir Mammeri. Multimedia CTI Services for Telecommunication
More informationCall Transfer Options
Release Trunk Transfer, page 1 ICM Managed Transfer, page 4 Network Transfer, page 5 SIP Refer Transfer, page 6 Intelligent Network Release Trunk Transfers, page 6 VoiceXML Transfer, page 6 Release Trunk
More information5 common concerns about moving to SIP...
5 common concerns about moving to SIP... 5 common concerns about moving to SIP... When first considering a new technology for your business, there are any number of variables you need to consider. SIP
More informationSynopsis of Basic VoIP Concepts
APPENDIX B The Catalyst 4224 Access Gateway Switch (Catalyst 4224) provides Voice over IP (VoIP) gateway applications for a micro branch office. This chapter introduces some basic VoIP concepts. This chapter
More informationQuestions & Answers. Sangoma Webinar: Building Your Contact Center with FreePBX / PBXact UC. November 2, 2016
Questions & Answers Sangoma Webinar: Building Your Contact Center with FreePBX / PBXact UC November 2, 2016 Q: Can we integrate your systems to ours (e.g. CRM) via API? A: We do not provide a CTI link
More informationApplication Notes for Verint Systems Audiolog with Avaya Communication Manager using Avaya Application Enablement Services Issue 1.
Avaya Solution & Interoperability Test Lab Application Notes for Verint Systems Audiolog with Avaya Communication Manager using Avaya Application Enablement Services Issue 1.0 Abstract These Application
More informationCustomer Guide to Oracle Acme Packet SRR Integrations
Customer Guide to Oracle Acme Packet SRR Integrations May 2017 Introduction Customer Guide to Oracle Acme Packet SRR Integrations Version: This guide should be used with NICE Uptivity (formerly Uptivity
More informationAbstract. Avaya Solution & Interoperability Test Lab
Avaya Solution & Interoperability Test Lab Application Notes for TelStrat Engage 5.2 with Avaya Aura Communication Manager 7.0 and Avaya Aura Application Enablement Services 7.0 using VoIP Recording Issue
More information4 Port IP-PBX + SIP Gateway System
4 Port IP-PBX + SIP Gateway System The IPG-40XG is an embedded Voice over IP (VoIP) PBX Server with Session Initiation Protocol (SIP) to provide IP extension phone connections for global virtual office
More informationCzech producer of telephone exchanges
1 Q&A for Telesis VoIP Technology Q: What is a Hybrid IP PBX system? A: A Hybrid IP PBX provides analog TDM, digital TDM, and VoIP capabilities at the same time. Consequently, it is possible to use a mixture
More informationMITEL Communications Platform
821_3334-5000-Communnications-Platform-BRO.qxd:Layout 1 1/19/09 12:16 PM MITEL 5000 Communications Platform Page 3 821_3334-5000-Communnications-Platform-BRO.qxd:Layout 1 Today s 1/19/09 12:16 PM Page
More information