Oracle Hospitality Simphony Engagement Cloud Service Release Notes Release 2.0 E January 2016
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1 Oracle Hospitality Simphony Engagement Cloud Service Release Notes Release 2.0 E January 2016
2 Copyright 2014, 2016, Oracle and/or its affiliates. All rights reserved. This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws. Except as expressly permitted in your license agreement or allowed by law, you may not use, copy, reproduce, translate, broadcast, modify, license, transmit, distribute, exhibit, perform, publish, or display any part, in any form, or by any means. Reverse engineering, disassembly, or decompilation of this software, unless required by law for interoperability, is prohibited. The information contained herein is subject to change without notice and is not warranted to be error-free. If you find any errors, please report them to us in writing. If this software or related documentation is delivered to the U.S. Government or anyone licensing it on behalf of the U.S. Government, then the following notice is applicable: U.S. GOVERNMENT END USERS: Oracle programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, delivered to U.S. Government end users are "commercial computer software" pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations. As such, use, duplication, disclosure, modification, and adaptation of the programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, shall be subject to license terms and license restrictions applicable to the programs. No other rights are granted to the U.S. Government. This software or hardware is developed for general use in a variety of information management applications. It is not developed or intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury. If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use. Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered trademark of The Open Group. This software or hardware and documentation may provide access to or information about content, products, and services from third parties. Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle. Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle. ii
3 Contents Tables... iv Preface... v Purpose... v Audience... v Customer Support... v Documentation... v Revision History... v 1 Features and Updates Engagement Support for Version Comparison Check Manager Procedures Support for Adding an Employee Based on an Existing Employee Template Support for Employee Photo Widgets Support for Timing Values System Requirements, Supported Systems, and Compatibility System Requirements Supported Point-Of-Sale (POS) Client Operating System Supported POS Client Devices Resolved Issues iii
4 Tables Table 1 Resolved Issues iv Tables
5 This document describes the features and changes included in this release of the Simphony Engagement Cloud Service version 2.0. Preface Purpose Audience These Release Notes provide a brief overview of additions, enhancements, and corrections implemented in this release. Their intent is informative, not instructional. Review Simphony Engagement Cloud Service's product documentation, including technical and application advisories for previous versions, for detailed information on installation, upgrade, configuration, and general use. This document is intended for all users of the Simphony Engagement Cloud Service. Customer Support Documentation Revision History To contact Oracle Customer Support, access My Oracle Support at the following URL: When contacting Customer Support, please provide the following: Product version and program/module name Functional and technical description of the problem (include business impact) Detailed step-by-step instructions to re-create Exact error message received and any associated log files Screen shots of each step you take Oracle Hospitality product documentation is available on the Oracle Help Center at Date Description of Change January 29, 2016 Initial publication Preface v
6 Engagement 1 Features and Updates This chapter describes the features and enhancements included in this release. Support for Version Comparison Check Manager Procedures The support of Engagement widgets depends on the Simphony version running on the Enterprise server and your application s Engagement version. With Engagement version 2.0, you can determine which new widgets are supported on your current Simphony version. From Engagement, when adding a widget to a Hub or Welcome page, unsupported widgets appear grayed out. If you click a grayed out widget, the following message appears: Please Upgrade to Simphony Version x.x.x.x to Support the New Widget The message indicates the required Simphony version for the Enterprise server to support newly added Engagement widgets. Support for Adding an Employee Based on an Existing Employee Template You can now use the Web EMC widget to perform a manager procedure that uses an existing employee as a template when adding a new employee. The new employee s record contains the same primary revenue center, class, and role as the employee that was used as a template when performing the procedure. The Simphony Configuration Guide contains more information about adding an employee from a template. Support for Employee Photo You can now use the Web EMC widget to perform a manager procedure to add or change an employee photo for the profile. The application supports images less than 50 KB in size, using any of the following formats:.bmp.gif.jpeg.png You can copy images to the Point-of-Sale (POS) device using a flash drive or download the images through the Internet. After you update the image using the manager procedure, you can delete the local copy of the image from the POS device and upload the image to the Enterprise Back Office Reporting and Analytics database. The Simphony Configuration Guide contains more information about adding or changing an employee s profile image. Features and Updates 1-1
7 Widgets Support for Timing Values You can now assign timing values to three widgets. Timing values affect the duration of time that widgets appear on an idle Engagement client screen. The following widgets can have custom timing values: URL Launcher Image Slideshow Today s Special Engagement widget timing settings are overridden by Log Off User When Idle settings that are configured in the Simphony application, with the exception of the web configuration console (WCC) widget. The WCC widget ignores the Simphony idle client timeout settings. The default timing value setting for the balance of the Engagement widgets is twenty seconds. The Simphony Configuration Guide contains more information about configuring widget timing values. 1-2 Features and Updates
8 System Requirements 2 System Requirements, Supported Systems, and Compatibility This section describes the supported Oracle Hospitality Engagement version 2.0 client operating system and client hardware devices. Engagement version 2.0 requires a system running Oracle Hospitality Simphony version 2.8 (or later) and Oracle Hospitality Enterprise Back Office version (or later). Supported Point-Of-Sale (POS) Client Operating System Microsoft Windows 8.1 Supported POS Client Devices Oracle MICROS Tablet E-Series 8-inch and 11-inch models Oracle MICROS Workstation 6 System Requirements, Supported Systems, and Compatibility 2-1
9
10 3 Resolved Issues Table 1 shows a list of issues that have been fixed since the last release. Table 1 Resolved Issues Module CRID TPID Description Engagement N/A The configured content of the Video URL field in the IP Camera Feed - Properties dialog box is encrypted when you log into the Engagement Dashboard after saving the Video URL during a previous session. Engagement N/A Each time a new user signs into Engagement, the dashboard shows all employee details. Engagement N/A Added widgets and widget contents now successfully load to the Welcome and Hub pages in Operations (Ops) after refreshing or reloading the workstation database. Engagement N/A You must now unpublish a page before removing its tags. If you attempt to remove a tag on a published page from the dashboard or the Page-Edit page, an error message appears. This prevents the application from making the last published page the default Welcome page when you remove tags from a published page. Engagement N/A When adding menu items using the Copy Menu widget on the Oracle MICROS Tablet E-Series devices, the Add Menu dialog box no longer becomes unresponsive when you click the Add Menu button. Engagement N/A You can now successfully switch between different stores and view the InMotion graphs using the InMotion Stores widget in Engagement. Engagement N/A The Engagement Web EMC Web Service now logs unhandled exception errors. Engagement Dashboard Engagement Dashboard N/A Multiple default Welcome and Hub pages no longer appear (regardless if tags are removed) when adding new pages in the Engagement Dashboard. The application supports only one default Welcome page and one default Hub page. N/A The default Welcome page now appears on a workstation when a previously non-default Welcome page was assigned and then had its tags edited in the Engagement Dashboard. Resolved Issues 3-1
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