Contents. Updates and Changes 3. Fixed Lines & Data 4. 8 x 8 Cloud Telephony x 8 Hardware & Delivery Horizon Hosted Telephony..

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1 Fixed, Data & Hosted Services Wholesale Commercial Pack December 2018

2 Contents Updates and Changes 3 Fixed Lines & Data 4 8 x 8 Cloud Telephony x 8 Hardware & Delivery Horizon Hosted Telephony Horizon Hardware & Delivery Horizon Terms 17 Akixi 18 Installation & Training. 19

3 Updates & Changes Please check this page each month to see any recent updates & changes made to pricing, tariffs, rules etc. if you have any questions or queries please contact your CBM or our Service Team for further info. From November x8 X Series We are happy to announce that we are now offering the new X Series by 8x8. Please navigate to page 05 for further information. sales@zest4.com Page 03

4 Fixed Lines & Data Fixed Line - Installation Type New PSTN Line Installation One Off Zest4 Lines & Calls Type PSTN Line Rental ISDN 2 Line Rental (2 Channels) ISDN 30 Line Rental (Per Channel) ISDN 30 SNDDI (Single DDI) Full rate card available via Data Only Solutions 0.25 Type Further Information ADSL Extra FTTC Promo New install 40. Migration FOC Includes care level 3 Connection or set up charges may apply. TG588 router available upon request - 40 including delivery. Zest4 Fibre Optic Ethernet Zest4 Fibre Optic Ethernet solutions; Ethernet in the First Mile and Leased Lines available on request. A bespoke quotation will be provided to each customer which is based on connectivity options and distance from the network. SIP Type SIP Connection Fee per site One Off SIP Tariff Further Information SIP Basic 5.28 Calls Chargeable SIP Premium Calls to 01, 02, 03 included SIP Extra 6.16 Calls to 01, 02, 03, 07 included Terms & Conditions Cease fees may apply dependant on the connectivity product supplied. sales@zest4.com Page 04

5 Cloud Telephony X Series One Cloud Solution for Voice, Meetings, Collaboration, Call Centre & More Monthly Rental Lobby 3.50 X1 X2 X3 X4 X6 X7 X Recommended Sale Price Set Up Fee 15 per user 15 per user 15 per user 15 per user 15 per user 15 per user 15 per user 15 per user Minimum Term 24 Months UC & CC Calling Zone UK UK 14 countries 32 countries 47 countries 47 countries 47 countries 47 countries Auto Attendant Phone Number & Extension HD Voice, Secure Voice Mobile & Desktop Apps Team Messaging; Presence; VM Call Recording Internet Fax Single Sign On Audio/Video Conferencing with Meetings 5 Participants 25 Participants 50 Participants 50 Participants 50 Participants 50 Participants Salesforce, Zendesk & Netsuite Int. Operator Switchboard Standard Analytics Premium Analytics & Call Quality Reporting Interactive Voice Response (IVR) Skills-Based Inbound Voice Graphical Call Flows; Post Call Survey Native CRM, Knowledge-base Queued & Web Callback Inbound Chat, , Social Channels Co-browse Quality Management & Speech Analytics Optional Optional Note: X4 and below is named licensing; above X4 is concurrent licensing. sales@zest4.com Page 05

6 Cloud Telephony X Series Detailed Feature Matrix Lobby X1 X2 X3 X4 / X6 X7 / X8 Voice & Telephony Global Calling For Phone & Contact Centre Tier 1 Phone Number & Extension HD Quality Voice Secure Voice Calls (TLS & SRTP) Voic UC Call Recording Web Browser Click-To-Dial Power Keys (Busy Lamp Field - BLF) Mobile Apps Desktop App Operator Switchboard Barge, Monitor, Whisper Hot Desking Caller ID Number Porting - Self Service or Managed Call Waiting Call Transfers Extension to Extension Calling Call Park Phone Paging (Polycom Devices Only) Music On Hold UC Media Storage For Meeting Recording & Call Rec. UK 14 Countries 32 Countries 47 Countries 0GB 1GB 5GB 10GB sales@zest4.com Page 06

7 Cloud Telephony UK Global Calling Zone Lobby X1 X2 X3 X4 X6 X7 X8 Cloud Phone & Contact Centre Calling Zone UK 14 countries 32 countries 47 countries 47 countries 47 countries 47 countries Countries No Calling Outside UK UK United States Canada Australia France* Germany* Italy* Ireland* Netherlands* New Zealand* Puerto Rico Spain* Sweden* Switzerland* Australia Belgium Brazil* Canada China Denmark France Germany Guam Hong Kong Hungary Ireland* Israel Italy* Luxembourg* Malta Mexico Netherlands* New Zealand* Norway Poland* Portugal* Puerto Rico Romania Slovakia South Korea Spain* Sweden* Switzerland* Taiwan* UK United States Australia Argentina* Belgium Brazil* Canada China Chile Cyprus* Denmark Dominican Rep Finland France Germany Greece Guam Hong Kong Hungary India Indonesia Ireland* Israel Italy* Luxembourg* Japan* Malaysia Malta Mexico Netherlands* New Zealand* Norway Peru Poland* Portugal* Puerto Rico Romania Singapore Slovakia South Africa South Korea Spain* Sweden* Switzerland* Taiwan* Thailand Turkey* UK United States Australia Argentina* Belgium Brazil* Canada China Chile Cyprus* Denmark Dominican Rep Finland France Germany Greece Guam Hong Kong Hungary India Indonesia Ireland* Israel Italy* Luxembourg* Japan* Malaysia Malta Mexico Netherlands* New Zealand* Norway Peru Poland* Portugal* Puerto Rico Romania Singapore Slovakia South Africa South Korea Spain* Sweden* Switzerland* Taiwan* Thailand Turkey* UK United States Australia Argentina* Belgium Brazil* Canada China Chile Cyprus* Denmark Dominican Rep Finland France Germany Greece Guam Hong Kong Hungary India Indonesia Ireland* Israel Italy* Luxembourg* Japan* Malaysia Malta Mexico Netherlands* New Zealand* Norway Peru Poland* Portugal* Puerto Rico Romania Singapore Slovakia South Africa South Korea Spain* Sweden* Switzerland* Taiwan* Thailand Turkey* UK United States Australia Argentina* Belgium Brazil* Canada China Chile Cyprus* Denmark Dominican Rep Finland France Germany Greece Guam Hong Kong Hungary India Indonesia Ireland* Israel Italy* Luxembourg* Japan* Malaysia Malta Mexico Netherlands* New Zealand* Norway Peru Poland* Portugal* Puerto Rico Romania Singapore Slovakia South Africa South Korea Spain* Sweden* Switzerland* Taiwan* Thailand Turkey* UK United States * Excludes Mobile, Special & Premium Numbers sales@zest4.com Page 07

8 Cloud Telephony Zest4 8x8 Additional Items Set Up Fees Wholesale Rental Notes International Virtual Number International Toll Free Virtual Number Address requirements for Croatia, Denmark, France, Georgia, Germany, Hungary, Ireland, Netherlands, Norway, Singapore. Additional Info: Singapore & Germany need utility bill & local address proof. International Virtual Fax Number Address requirements for Croatia, Denmark, France, Georgia, Germany, Hungary, Ireland, Netherlands, Norway, Singapore. Additional Info: Singapore utility bill & Germany local address proof Page 08

9 Hardware & Delivery Hardware Available Panasonic KX-TGP600 Buy Price Panasonic KX-TPA Panasonic KX-UDT Panasonic DECT Desk Phone for KX-TGP600 DECT Panasonic KX-UDT121 DECT Compact Handset for KX-TGP600 Base RealPresence Trio 8800 IP Conference phone (No Power Kit) 1, VVX PoE VVX PoE VVX PoE VVX PoE VVX PoE VVX PoE VVX PoE VVX PoE Delivery Charges - Hardware 4 per unit sales@zest4.com Page 09

10 \ Hardware & Delivery Amortise The Cost Of Your 8x8 Hardware Over Term If your customer is looking for a true OPEX model then you can take up this option without the need for a lease. This facility is available for 10 seats or more. Hardware costs can be amortised over a minimum term of 24 months and a maximum of 60 months. Subject to credit vetting and approval. The total cost of hardware will be divided over the contact term and charged on a monthly basis alongside your 8x8 monthly rentals and charges. Consult with your CBM when stacking deals to request the amortisation model. *Amortisation available on hardware supplied by 8x8. This option is not currently available on headsets supplied by Headsets4business. sales@zest4.com Page 10

11 Hardware & Delivery Zest4 are working in partnership with Headsets4business to ensure our partners get expert advice and guidance to select the correct headsets for end customer requirements. Through Headsets4business Zest4 Partners can access discounted wholesale pricing on the range. Headsets4business supply the Streamline Pro Series and Sennheiser series of headsets which are designed specifically for business use and have specialist knowledge in all products - to view the range go to To access your Zest4 partner pricing simply call and quote that you are a Zest4 Partner. The team at Headsets4business will supply you at discounted pricing and provide the specialist advice you need to fulfil your customers requirements. sales@zest4.com Page 11

12 Horizon Hosted Telephony Horizon Licenses Horizon Package Subscription Charge Rates Horizon Basic Licence* 8.45 Horizon Premium Licence* Non Assured Bolt On (Per Licence) Basic Subscription - calls chargeable Premium Subscription, calls to 01, 02, 03, 07 included * Calls to mobile FREE within fair usage policy of 500 mins per licence per month. Mobile minutes not shared. Hardware Incentive is available on 36 month Horizon Licence purchases, see T&C s. Full rate card available via Mobile Bolt Ons Mobile Bolt On Available in Conjunction with Horizon Licence(s) Horizon Mobile Bolt On 1, Horizon Mobile Bolt On 3, Horizon Mobile Bolt On 5, ,000 shared minutes to mobiles 3,000 shared minutes to mobiles 5,000 shared minutes to mobiles Horizon Mobile Bolt On 10, ,000 shared minutes to mobiles Available in conjunction with Horizon licence(s). Bolt on bundles are added to the main horizon number and can be shared amongst other horizon numbers on the customer's account. Horizon Port Charges Port Type Single Line Port Order Multi Line Port Order (Aux) Multi Line Port Order with DDI block up to One Off Multi Line Port Order with DDI block up to sales@zest4.com Page 12

13 Horizon Hosted Telephony Horizon Bolt Ons Horizon Bolt On Further Information Horizon Call Centre Agent 4.40 Horizon Call Centre Supervisor Client Horizon Call Queue User 1.76 Horizon Receptionist Console Horizon Integrator 1.25 Horizon Integrator - CRM Per User / Per Month Horizon Desktop Softphone - PC 2.00 Horizon Smartphone App 2.00 Per User / Per Month - Android Only Horizon Call Recording Horizon Bolt On Call Recording 900MB Call Recording 1,800MB Call Recording 3,600MB Call Recording 9,000MB Call Recording 18,000MB Call Recording 45,000MB Call Recording 90,000MB Call Recording 180,000MB Call Recording 360,000MB MB is approx mins of storage. Call recordings will be charged at the peak level of data storage within the month. sales@zest4.com Page 13

14 Horizon Hosted Telephony Data for Horizon Voice Solutions Zest4 Voice Only Connectivity Type Further Information Assured concurrent calls over one connection Assured concurrent calls over one connection Assured concurrent calls over one connection Includes Cisco 800 Router for duration of the contract. Equipment must be returned upon termination. Connectivity qualifies for the hardware incentive on 36 month arrangements. See page 9 for details. Connection or set up charges may apply. Cease fees of 35 applicable. Zest4 Converged - For Horizon Voice & Data Connectivity Type Further Information ADSL2+ Converged Broadband FTTC Converged Assured. Concurrent Calls Includes Care Level 3 Includes Cisco 800 Router for duration of the contract. Equipment must be returned upon termination. Connectivity qualifies for the hardware incentive on 36 month arrangements. See page 9 for details. Connection or set up charges may apply. Cease fees of 35 applicable. sales@zest4.com Page 14

15 Hardware & Delivery Horizon Hardware Hardware Available Cisco SPA Cisco SPA 504 Hardware Incentive 0.00 Cisco SPA Cisco SPA 122 Hardware Incentive 0.00 Cisco PA100 Power Supply Cisco SPADS Polycom Soundstation IP Polycom Soundstation IP5000 Power Polycom VVX Polycom VVX 411 Hardware Incentive 0.00 Polycom VVX Colour Expansion Module Polycom VVX Power Supply Yealink W52P Dect Handset and Base Station Yealink W52P Dect Handset and Base Station Incentive 0.00 Yealink W52P Dect Handset Only Cisco 8 port POE Cisco 24 port POE Cisco 48 port POE Netgear POE 8/4 port POE Netgear POE 16/8 port POE Netgear POE 24/34 port POE sales@zest4.com Page 15

16 Hardware & Delivery Horizon Delivery Number of Phones Further Information Delivery 1 to 10 phones Horizon - Delivery Band 1 Delivery 11 to 30 phones Delivery 31 to 50 phones Horizon - Delivery Band 2 Horizon - Delivery Band 3 Delivery 51 to 79 phones Horizon - Delivery Band 4 One Off Delivery 80 to 100 phones Horizon - Delivery Band 5 Delivery 101 to 150 phones Horizon - Delivery Band 6 Delivery 151 to 200 phones Horizon - Delivery Band 7 Delivery 201 to 250 phones Horizon - Delivery Band 8 sales@zest4.com Page 16

17 Horizon Terms Gamma Horizon Hardware Incentive Conditions Under the Horizon Hardware Incentive Zest4 will provide Horizon handsets free of charge or discounted by 60 each when channel partners fulfil the conditions set out below. In summary, to qualify for the Horizon Hardware Incentive: Handsets must be connected to the Horizon service using certain types of data access circuits provided by Gamma; Handsets must be ordered within 12 months of the relevant account being activated and be committed for a minimum fixed term; The total number of handsets ordered must not exceed the number of active subscriptions. Gamma Access Requirements The primary access method for the Horizon service into the site where the handsets are to be located must be one of the following Gamma access services: Assured Broadband Converged Broadband (including Converged FTTC) Converged Ethernet Converged Private Networks Contract Term Requirements The Horizon subscriptions to which the handsets are associated must be purchased with a 3 year or 5 year minimum commitment. Qualifying Handsets Once the primary access method has been selected, the following handsets can be chosen at no additional charge: Polycom VVX 411 Yealink W52P DECT phone Cisco SPA 504 The following handsets can be chosen with a 60 discount on each unit: Any Polycom conferencing unit Cisco SPA 525 If a handset or other hardware is chosen which is not included in either of the above lists, then the full price must be paid. Qualifying handsets can only be ordered within the first 12 months of the relevant account being activated. Availability The Horizon Hardware Incentive is only available to end customers who are new to Gamma s Horizon service, notwithstanding where such end customer has previously purchased the Horizon service either directly from the channel partner or from any other provider. The gaining channel partner shall use reasonable endeavours to ensure it is operating in accordance to this clause. Zest4 reserves the right to withdraw the Horizon Hardware Incentive and to retrospectively invoice the channel partner for any benefits extended in respect of any Horizon company where in Gamma s reasonable opinion the underlying end customer is not new to the Horizon service. Cancellation Zest4 may invoice an 80 cancellation fee where a subscription is cancelled prior to its minimum commitment. sales@zest4.com Page 17

18 Akixi Set Up Set Up Type Akixi Lite - One-off set up fee Akixi One-off set up fee One-off Akixi One-off set up fee Rental Rental Type Akixi Lite - Supervisor monthly rental 4.50 Akixi Lite - Extensions monthly rental 0.65 Akixi Supervisor month rental 6.25 Akixi Extensions monthly rental Akixi Supervisor monthly rental Akixi Extensions monthly rental 1.95 Akixi Training Akixi Training Training sales@zest4.com Page 18

19 Installation & Training Survey 1-10 Extensions Extensions Extensions One-off Extensions Extensions Install** 1-30 Extensions (1 day max) Extensions (2 days max) Extensions (3 days max) 1, One-off Extensions (4 days max) 1, ** Further charges may apply if an additional engineering visit is required to complete pre-configuration work. Install & Training Bundle 03 Seats or Less Seats or Less Bundle One-off 10 Seats or Less Bundle Training Type of Training 2 Sessions (Max 10 Delegates Per Session) Sessions (Max 10 Delegates Per Session) Sessions (Max 10 Delegates Per Session) Sessions (Max 10 Delegates Per Session) One Off Training (On-Site) Training (Webinar) 1 Session (Max 3 Delegates Per session) Admin Training (On-Site) 1 Session (Max 3 Delegates Per session) Admin Training (Webinar) Please note that all charges do not include the installation of CAT 5 cabling. sales@zest4.com Page 19

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