Terminal Service Department. Y210 training course HUAWEI TECHNOLOGIES CO., LTD.

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1 Terminal Service Department Y210 training course HUAWEI TECHNOLOGIES CO., LTD.

2 Content Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Y210 Product Introduction Y210 Main Features Operation skills Definition of Service Level About Technical Support HUAWEI TECHNOLOGIES CO., LTD. Page 2

3 Y210 ID HUAWEI TECHNOLOGIES CO., LTD. Page 3

Introduction HUAWEI Y210 are Android 2.3 Mobile Phones developed by Huawei. They are entry level 3.5 HVGA smart phone, both have the same ID named Bravo.

4 Introduction HUAWEI Y210 are Android 2.3 Mobile Phones developed by Huawei. They are entry level 3.5 HVGA smart phone, both have the same ID named Bravo. They give you a good browsing and Video experiences with the popular open OS android platform from Google, all in a thin touch phone. Y support both WCDMA 900/2100 MHz and GSM/GPRS/EDGE 850/900/1800/1900 MHz frequency bands. Y support both WCDMA 850/1900/2100 MHz and GSM/GPRS/EDGE 850/ /1900 MHz frequency bands. HUAWEI TECHNOLOGIES CO., LTD. Page 4

5 Introduction Core Value 1GHz CPU, HSDPA 7.2Mbps speed with good performance Internet Google Native browser Streaming Audio & Video Support more markup (XHTML/HTML/WML) Media 3.2 Mega pixel Camera Video recording and playback FM radio Applications GMS (like Google Mail, Google talk, Youtube ) Google Maps Smart search Local & Internet Office & PDF reader: Document to Go Microsoft Exchange solution Download the product description from 3MS for more information Marketing name: HUAWEI Ascend Y 210 Display x320 IPS with Capacitive Touch sotf touch key Auto rotate (G-sensor) Connectivity WiFi b/g/n /WiFi router BT 2.1 (A2DP) Micro USB (High Speed USB) A-GPS/Compass 3.5mm audio jack Frequency UMTS 900/2100MHz(Y ) UMTS 850/1900/2100MHz(Y ) HSDPA 7.2Mbps Battery 1700mAh Li-ion battery HUAWEI TECHNOLOGIES CO., LTD. Page 5

6 Content Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Y210 Product Introduction Y210 Main Features Operation skills Definition of Service Level About Technical Support HUAWEI TECHNOLOGIES CO., LTD. Page 6

7 Y &Y Main Features 3.5 HVGA full touch 1GHz CPU Applications run on SD card Wi-Fi router Tethering over USB Online updating Power saving mode 5 seconds Fast power on HUAWEI TECHNOLOGIES CO., LTD. Page 7

8 Hardware Specifications Item Shape LCD Dimensions Weight Frequency band Specifications Bar-type Size: 3.5 inch Type: TFT touch-sensitive screen Color: 262K colors Resolution: mm (L) 62 mm (W) 12.4 mm (T) About125g (including the battery) Y : W2100/W900, GSM900/1800/1900 Y : W2100/W900, GSM850/900/1800/1900 Y : W2100/W1900/W850, GSM850/900/1800/1900 Y : W2100/W900, GSM850/900/1800/1900 Y : W2100/W1900/W850, GSM850/900/1800/1900 Frequency ranges: WCDMA 900 MHz: MHz (uplink), MHz (downlink) WCDMA 2100 MHz: MHz (uplink), MHz (downlink) WCDMA 1900 MHz: MHz (uplink), MHz (downlink) WCDMA 850 MHz: MHz (uplink), MHz (downlink) GSM 850 MHz: MHz (uplink), MHz (downlink) GSM 900 MHz: MHz (uplink), MHz (downlink) GSM 1800 MHz: MHz (uplink), MHz (downlink) GSM 1900 MHz: MHz (uplink), MHz (downlink) WCDMA = Wideband Code Division Multiple Access HUAWEI TECHNOLOGIES CO., LTD. Page 8

9 Hardware Specifications Maximum transmit power Static sensitivity: Network rate SIM/USIM card interface External interface External support memory WCDMA: +24dBm (Power Class 3) GSM/GPRS 850/900MHz: +33dBm (Power Class 4) GSM/GPRS 1800MHz/1900MHz: +30dBm (Power Class 1) WCDMA 850 MHz: better than dbm/3.84 MHz WCDMA 900 MHz: better than dbm/3.84 MHz WCDMA 1900 MHz: better than dbm/3.84 MHz WCDMA 2100 MHz: better than dbm/3.84 MHz GSM 850/900/1800/1900 MHz: better than 102 dbm/200 khz WCDMA: 384Kbit/s (UL), 384Kbit/s (DL) HSDPA: 7.2Mbit/s GPRS/EDGE: 118.4Kbit/s (UL), 236.8Kbit/s (DL) Standard 6-pin SIM card interface, supporting the 1.8/3V USIM card Standard Micro USB, microsd Card slot, headset microsd Card (up to 32GB) HUAWEI TECHNOLOGIES CO., LTD. Page 9

10 Hardware Specifications Processor Memory Qualcomm MSM, 800 MHz, 3D Graphics Performance ROM: 512 MB RAM: 256 MB ROM User Available: 100 MB Device control: Illuminated capacitive soft keys with haptic feedback Physical Power and Volume Keys GPS GPS/AGPS Temperature Operating temperature: -10 ~ +45 Warehouse temperature: -20 ~ +50 Capability: 1700 mah Standby time (Depends on the user operation and network condition): Up to 300 hours (2G); Up to 400 hours (3G) Talking time (Depends on the user operation and network condition): Up to 500 mins (2G); Up to 600 mins (3G) Charging Time: 4.5hours from supplied charger Relative humidity Working: 5% - 95% HUAWEI TECHNOLOGIES CO., LTD. Page 10

11 Hardware Specifications Camera Bluetooth 2 MP FF Camera Bluetooth EDR A2DP stereo Bluetooth Wi-Fi USB Power supply Certification b//802.11n USB2.0 High Speed 100V-240V, 50/60Hz Y : CE, FCC, GCF, BQB, Wi-Fi, WHQL, RoHS, REACH Y : FCC, BQB, Wi-Fi, WHQL, RoHS, REACH Sensor Accelerometer HUAWEI TECHNOLOGIES CO., LTD. Page 11

12 Software Specifications Operating system Input method Browser Voice codec Messaging Multi-media Streaming media Android 2.3 (Gingerbread) Android keyboard Android Native Browser WCDMA: AMR-NB GSM/GPRS: FR/EFR/HR/AMR-NB SMS and MMS POP3/IMAP/Exchange Audio Codec: MP3,, AMR-NB, AAC,AAC+, eaac+, PCM, OGG Vorbis Video Codec: H.263, H.264, MPEG-4 File Format: *.mp3, *.wav, *.ogg, *.mid, *.amr, *.mp4, *.3gp Image Codec: PNG, GIF (Static only), JPEG, BMP Image File Format: *.png, *.gif (Static only), *.jpg, *.bmp Audio Codec: AMR-NB, AAC, AAC+, eaac+ Video Codec: H.263, H.264, MPEG-4 File Format: *.mp4, *.3gp HUAWEI TECHNOLOGIES CO., LTD. Page 12

13 Software Specifications DRM USB function OMA 1.0 Forward Lock Mass Storage USB Tethering Charging STK/USAT Camera & Video resolution Support STK/USAT 2MP: Photo: Up to 1600*1200 Video: Up to Photo and video Capture File Format: *.jpg Recording File Format: *.mp4 HUAWEI TECHNOLOGIES CO., LTD. Page 13

14 Software Specifications Home screen Tools Call services Google mobile suite Huawei Next Home UI Calculator/Note pad/clock/gallery/calendar / FM Radio Voice call Supplementary Services Voice mail Availability of Google applications, services, and features may vary according to your country or carrier. Google Mail Google Search & Search by voice Google Talk Google Maps Google Calendar Google News & Weather YouTube Android Market HUAWEI TECHNOLOGIES CO., LTD. Page 14

15 Content Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Y &Y Product Introduction 1 Y210 Main Features Operation skills Definition of Service Level About Technical Support HUAWEI TECHNOLOGIES CO., LTD. Page 15

16 Y210 Operation Skills Keys and ports HUAWEI TECHNOLOGIES CO., LTD. Page 16

17 Operation Skills Unlock Screen Contacts Management Edit Text Messaging Desktop Management Online Update Force update and system recovery HUAWEI TECHNOLOGIES CO., LTD. Page 17

18 Unlock Screen Lock Screen: lightly press Power Key After delay time under idle status Unlock Screen: Slide the unlock button from left to right. HUAWEI TECHNOLOGIES CO., LTD. Page 18

19 Contacts Management Open Contacts, Press MENU,then you could manage the contacts as your favorite. HUAWEI TECHNOLOGIES CO., LTD. Page 19

20 Messaging Open Messaging, you could see messages as thread, spread thread, long press one message, you could do more actions as picture showing HUAWEI TECHNOLOGIES CO., LTD. Page 20

Icon,you could remove it to Recycle bin Long press application

21 Desktop Management In homesreen,press menu key and select Wallpaper,you could change the Wallpapers Long press application Icon,you could remove it to Recycle bin Long press application Icon,you could to move it to any position you want. HUAWEI TECHNOLOGIES CO., LTD. Page 21

22 Online Update HOTA Firmware auto-update, easy & convenient for end-customer Auto detect upgrade version Resume downloading at breakpoint HUAWEI TECHNOLOGIES CO., LTD.

Force update and system recovery 1 Copy the upgrading document to dload file package. Make sure your handset is power off. Insert the MICRO SD card into the handset.

23 Force update and system recovery 1 Copy the upgrading document to dload file package. Make sure your handset is power off. Insert the MICRO SD card into the handset. Pressing the VOLUME UP key and VOLUME DOWN key, and then press the POWER key to power on the phone and enter the Software Upgrade Mode. 2 Enter to Settings->Privacy>Factory data reset->reset phone->erase everything,to reset to factory settings to recovery the operation system. HUAWEI TECHNOLOGIES CO., LTD.

24 Content Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Y210 Product Introduction Y210 Main Features Operation skills Definition of Service Level About Technical Support HUAWEI TECHNOLOGIES CO., LTD. Page 24

25 Definition of Service Level HUAWEI TECHNOLOGIES CO., LTD.

26 Trouble shooting Touch screen fault Incoming Voice Display issues Restart or Hang on Logo status HUAWEI TECHNOLOGIES CO., LTD. Page 26

27 Touch screen fault Failures: Touch screen disorder Touch screen fault Solution: Reassembly Replace Touch screen HUAWEI TECHNOLOGIES CO., LTD. Page 27

28 Incoming Voice Failures: No incoming audio Bad voice quality Low receiving volume Solution: Replace Receiver HUAWEI TECHNOLOGIES CO., LTD. Page 28

29 Display issues Failures: Lines missing No display Picture flop Solution: Update software first Reassembly Replace LCD HUAWEI TECHNOLOGIES CO., LTD. Page 29

30 Restart or Hang on Logo status Failures: Continually restart Hang on logo status Solution: Force update software first Replace CPU HUAWEI TECHNOLOGIES CO., LTD. Page 30

31 Appendix One: Accessories Number Item Quantity Remark 1 Handset 1 Mandatory 2 Battery 1 Mandatory 3 Travel Charger 1 Mandatory 4 USB cable 1 Mandatory 5 Quick Start Guide/ Safety Info 1 Mandatory 6 Micro SD card 1 Optional 7 Stereo earphone 1 Optional 8 Warranty card 1 Optional 9 Certificate Of Qualification 1 Optional * Different country have different accessories. HUAWEI TECHNOLOGIES CO., LTD. Page 31

32 Content Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Y210 Product Introduction Y210 Main Features Operation skills Definition of Service Level About Technical Support HUAWEI TECHNOLOGIES CO., LTD. Page 32

33 Appendix two: Technical Support Huawei Device Official Website Huawei Device Huawei Device Forum HUAWEI TECHNOLOGIES CO., LTD. Page 33

34 Appendix three: Abbreviations Abbreviations AMR CS DCS PIN PS PUK SIM USIM WCDMA English Adaptive Multi-rate Codec Circuit Switched Domain Digital Cellular System Personal Identification Number Packet Switched Domain PIN Unblocking Key Subscriber Identity Module UMTS Subscriber Identity Module Wideband Code Division Multiple Access HUAWEI TECHNOLOGIES CO., LTD. Page 34

35 Thank You

Honor 3C (H30-U10) Mobile Phone V100R001. Product Description. Issue 01. Date HUAWEI TECHNOLOGIES CO., LTD.

Honor 3C (H30-U10) Mobile Phone V100R001. Product Description. Issue 01. Date HUAWEI TECHNOLOGIES CO., LTD. V100R001 Issue 01 Date 2014-03-12 HUAWEI TECHNOLOGIES CO., LTD. . 2014. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means without prior written