UCx Feature Guide for Infinity phones

Transcription

1 UCx Feature Guide for Infinity phones Date: 23 August 2018 Version: 1.4 System: UCx Release: 6.0 Phone models: E-MetroTel will provide support for the following Infinity IP phones, as long as the phones are on the latest firmware versions and the phones have been configured as per the programming instructions:

2 Page 2 of 43 TABLE OF CONTENTS 1. Introduction Controls and Buttons LCD Screen and Icons LED Overview Phone User Interface Web Interface Registration Features and Usage Making a Call Off-hook dialing On-hook dialing Hands-free dialing Local Directory System Directory * Call History Last Number Redial Hotline Intercom (Voice Call) * Paging * BLF (Busy Lamp Field) Speed Dial System Speed Dial * While on a Call Hold Transfer (Attended) Transfer (Blind) Transfer to Voic Box * Call Park * Call Park Retrieval via BLF *... 28

3 Page 3 of 43 Call Park Retrieval Oldest * Disconnect Incoming Calls Blacklist Internal Auto Answer * Call Pickup * Group Pickup * BLF Pickup * Call Waiting Call Forward All/Busy/No Answer Remote Call Forward All * Remote Call Forward Busy * Remote Call Forward No Answer * Call Forward to Voic * Do Not Disturb Calls with Multiple Parties Call Join Conference Additional Features using System Wide Feature Codes * System Blacklist System Blacklist Cancel System Blacklist Last Caller Call Recording toggle Call Trace Conference Follow Me toggle Intercom Allow Intercom Disallow Speak your Extension Speak Time... 37

4 Page 4 of 43 Stamp Log Wake Up Call UCx Call Center Agent Features * Hot Desking Dial plan Configuration Dial Plan Syntax Dial Plan Examples VOIC Accessing UCx Voic Direct Dial to UCx Voic UCx USER EXTENSION PORTAL... 43

5 Page 5 of INTRODUCTION This Feature Guide describes the usage of your Infinity phone with the UCx Server. Depending on the model of phone you have, different keys may be offered for different phones. Nevertheless, there are some basic controls and buttons that are typically available on all phones. The following diagram is an example showing the 5010 IP phone:

6 Page 6 of Controls and Buttons Standard telephone controls and buttons are listed in the table below. Control/Button Power Indicator Line keys Soft keys Cancel key Navigation/OK keys Message Headset Mute Speaker Keypad Volume keys Redial Transfer Hold Conference Description To indicate the power status Configurable line keys with labels displayed on the LCD screen Context sensitive keys with labels displayed on the LCD screen To return to idle screen or cancel a call Menu navigation (up/down/left/right) and OK key to select New message indicator, press to access voic box Headset mode toggle (applicable only if a headset is present) Mute/unmute toggle Speaker/handset mode toggle Standard telephone keypad Ringer volume/sound volume increase/decrease Redial the last called number or act as a Send key To transfer an active call or Enable/Disable call forward when idle Hold/Resume call toggle To place a conference call

7 Page 7 of LCD Screen and Icons LCD Screen Layout Screen area Description 1. Date & Time Displays the current date and time of the phone. 2. Notice 3. Line Key & current account 4. Soft Key Shows the soft key labels. 5. DSS Key 6. Multipage Key Displays notifications such as missed calls, do not disturb mode, call forward mode etc. Shows the line key labels with the current account highlighted. You can switch accounts by pressing the Right/Left navigation key. Line keys can also be used for other feature functions like BLF, Speed dial, etc. Depending on the number of keys supported, the multipage key is used to navigate to the other pages to view and used these keys. 7. Wallpaper Shows the current wallpaper picture. This can be changed.

8 Page 8 of 43 Icon Overview Icon Description Network down Line registered Line unregistered Line ringing Speed dial BLF idle BLF ringing BLF busy Speaker mode Handset mode Headset mode Voice message Text message Mute Do not disturb (DND) Volume is 0 Dialed calls Received calls Missed calls Forward calls

9 Page 9 of 43 Icon Description Conference Keypad locked Pick up Call park Intercom/Paging DTMF Prefix Forward Transfer Hold Redial Other functions 1.3 LED Overview Power Indicator LED LED Steady Green Blinking Green Description Idle or Busy status Power on Ringing status Line LED LED Steady Green Blinking Red Off Description On call or on hold Ringing Idle

10 Page 10 of 43 BLF LED LED Steady Green Steady Red Blinking Red Off Description Monitored line is Idle Monitored line is calling or on a call Monitored line is ringing All other unknown status Other Keys LED Key Headset key Message key Mute key Description Steady green when headset mode is on, otherwise OFF Blinking green when there is a new message(s), otherwise OFF Steady red when mute is on, otherwise OFF

11 Page 11 of Phone User Interface The user interface on the phone itself allows basic configuration changes to be done directly on the phone. Menu Layout of Phone User Interface MENU SUBMENU Description Status Information Information displayed includes: Model, IP address, MAC address, firmware load etc. The language used can also be changed here. Network Accounts Displays network information. Displays registration statuses of accounts. Features Forward To configure the following call forward settings: Always Busy No Answer Function #Send Hot Line Anonymous DND History Configures the Line key functions. Enable or disable the # as Send Key function. Configures the Hot Line feature. Enable or disable the Anonymous feature that shows your Call ID as unknown to the receiver. Enable or disable the Reject Anonymous feature that allows you to reject unknown calls. Enable or disable the Do Not Disturb function. Enable or disable the call History function. Directory All Shows all entries in the directory. You can add/delete/modify the entries. Local BlackList Shows all entries in the local directory. You can add/delete/modify the entries. Shows all entries in the blacklist. You can add/delete/modify the entries.

12 Page 12 of 43 MENU SUBMENU Description History Local Displays call history of the different call types: All Missed Received Dialed Forward CallLog Network call history is not supported. Messages Voice Mail To View status of voice mailbox and to Set access to voice mail. SMS SMS function is not supported. Settings Basic To configure the following phone settings: Language Time & Date Format DHCP Time Ring Tone Headset Font Size Advanced (requires admin password) To configure the following advanced settings: Accounts Select the desired account and enter the required fields: o Active (Enable/Disable) o Profile o SIP User ID o Authenticate ID o Password o Name Network o WAN Port o PC Port o Vlan o Webserver o 802.1x o VPN o DHCP Vlan o LLDP) Settings o Lock (keypad lock) o Reset (factory reset)

13 Page 13 of 43 MENU SUBMENU Description o AP o o o Password (change admin password) Upgrade Mode Firmware Server Config Server Display Display Mode To set display mode to Text or Icon. The default is Icon. Others (requires admin password) Wallpaper Screensaver Backlight Factory Restart Reboot Pcap To change wallpaper for the LCD screen. To configure the Time-out and the type of screen saver: Time & Logo (Display alternating between Time and Logo) Photo Switch (Display all screensaver pictures one by one) Static Photo (Display only the selected picture) To configure backlight settings. To execute factory test functions. To restart the application. To reboot the phone. To start/stop the Pcap feature. 1.5 Web Interface The web interface is used to access all configuration settings of the phone. To login to the web interface, you have to first obtain the IP address of the phone. From the Phone User Interface, select Menu -> Status -> Information Note the IPV4 IP address displayed.

14 Page 14 of 43 From a web browser, enter the IP address. To login, use the default user name admin and default password admin. Note that the admin password is also used to access certain functions from the phone user interface.

15 Page 15 of REGISTRATION Login to the web interface and perform the following steps to first create a Profile: 1. Navigate to the Profile - Basic page. 2. Enter the IP address of the UCx Server in the Primary SIP Server field, e.g If the server is NOT using the default port number 5060, then append the port number to the server address, e.g : Verify the SIP Transport is UDP. 4. Click on the SaveSet button at the bottom of the page.

16 Page 16 of 43 Next step is to register the SIP account: 1. Navigate to the Account - Basic page. 2. Populate the following fields: Label - A name for the account SIP User ID - User Extension Authenticate ID - User Extension Authenticate Password Secret Name - Display Name 3. If the UCx Server uses a different SIP port, then update the Local SIP Port, otherwise keep the default Enter *97 in the Voice Mail UserID field to allow the phone to access the user's voic box by pressing the Message key. 5. Click on the SaveSet button at the bottom of the page.

17 Page 17 of FEATURES AND USAGE Features with an asterisk * are specific to the UCx Server and the description provided applies only if the phone is connected to a UCx Server. The UCx default feature code values are used in the examples given. 3.1 Making a Call Off-hook dialing 1. Lift handset. 2. Dial the number. On-hook dialing 1. Press the Line key. 2. Dial the number. Hands-free dialing 1. Press the Speaker or Headset key. 2. Dial the number. Local Directory The local directory stores contact/blacklist information on the phone and can support up to 1000 entries. Phone 1. Select Menu -> Directory -> Local OR 2. Press the Directory soft key. From the directory, you can add/delete/modify the entries. Select the entry and press the Dial soft key to dial the number.

18 Page 18 of 43 Web 1. Navigate to Directory -> Directory page Click on the extension link under Office Number to dial the number. Click on the Hangup link at the top right corner to disconnect the call.

19 Page 19 of 43 Click on the index row to select the contact, the details of the contact will be displayed below. From the directory, you can add/delete/modify the entries. Contacts can also be imported into the directory via XML or CSV files.

20 Page 20 of 43 System Directory * To make a call using the system s telephone directory: 1. Dial # or * Use the dial pad to enter the first 3 letters of either the first or last name of the person you want to call. Check with your system administrator if feature code # is configured to access the telephone directory. Call History 1. Press the History soft key. 2. Use the Up/Down Navigation keys to view call log entries. 3. Press the Option soft key to view additional information and other functions. 4. Press the Dial soft key to call the phone number from the selected call log entry. Last Number Redial 1. Press the Redial key. Hotline The hotline feature allows the user to make a call simply by lifting the handset or pressing the Line/Speaker/Headset key and the configured hotline number will be dialed automatically. Phone To configure hotline from the phone: Web 1. Select Menu -> Features -> Hot Line 2. Enter the Hotline Number To configure hotline from the web interface: 1. Navigate to Setting -> Features -> HotLine page 2. Enter the Hotline Number

21 Page 21 of 43 Intercom (Voice Call) * To allow the phone to auto answer an intercom call, you have to first enable auto answer by call-info: 1. From the web interface, navigate to Profile -> Advanced page 2. Set Allow Auto Answer By Call-Info to Yes There are two methods to configure an intercom. If the intercom extension is fixed, then use Method 1. If the intercom extension is unknown and will be entered by the user, then use Method 2. METHOD 1 Phone To configure an intercom key via phone interface: Web 1. Select Menu -> Features -> Function -> Line 2. Use the Left/Right navigation keys to select Intercom in the Type field 3. Enter *80 + EXTENSION in the Value field 4. Enter a Label 5. Select the Account ID 6. Press the Save soft key To configure an intercom key via web interface: 1. Navigate to Function Keys -> Line Key page 2. Select Intercom Type for the desired key 3. Enter *80 + EXTENSION in the Value field 4. Enter a Label 5. Select the Account 6. Click the SaveSet button

22 Page 22 of 43 To make an intercom call: 1. Press the Intercom key 2. Speak into the handset and your voice will be heard on the dialed EXTENSION s speaker METHOD 2 Phone To configure an intercom key via phone interface: Web 1. Select Menu -> Features -> Function -> Line 2. Use the Left/Right navigation keys to select Prefix in the Type field 3. Enter *80 in the Value field 4. Enter a Label 5. Select the Account ID 6. Press the Save soft key To configure an intercom key via web interface: 1. Navigate to Function Keys -> Line Key page 2. Select Prefix Type for the desired key 3. Enter *80 in the Value field 4. Enter a Label 5. Select the Account 6. Click the SaveSet button To make an intercom call: 1. Press the Prefix key followed by the EXTENSION number 2. Speak into the handset and your voice will be heard on the dialed EXTENSION s speaker Paging * To allow the phone to auto answer a paging call, you have to first enable auto answer by call-info: 1. From the web interface, navigate to Profile -> Advanced page 2. Set Allow Auto Answer By Call-Info to Yes

23 Page 23 of 43 Phone To configure a paging key via phone interface: Web 1. Select Menu -> Features -> Function -> Line 2. Use the Left/Right navigation keys to select Paging in the Type field 3. Enter the PAGE GROUP number in the Value field 4. Enter a Label 5. Select the Account ID 6. Press the Save soft key To configure a paging key via web interface: 1. Navigate to Function Keys -> Line Key page 2. Select Paging Type for the desired key 3. Enter the PAGE GROUP number in the Value field 4. Enter a Label 5. Select the Account 6. Click the SaveSet button To make a paging call: 1. Press the Paging key OR dial the PAGE GROUP number. 2. Speak into the handset and your voice will be heard on the speakers of the extensions that belong to the page group. Page Groups are configured by the UCx Administrator under Paging and Intercom. BLF (Busy Lamp Field) A BLF key can act as a speed dial key to directly call the monitored extension. Phone To configure a BLF key via phone interface: 1. Select Menu -> Features -> Function -> Line 2. Use the Left/Right navigation keys to select BLF in the Type field 3. Enter the target number in the Value field 4. Enter a Label 5. Select the Account ID 6. Enter the target number in the Extension field 7. Press the Save soft key

24 Page 24 of 43 Web To configure a BLF key via web interface: 1. Navigate to Function Keys -> Line Key page 2. Select BLF Type for the desired key 3. Enter target number in the Value field 4. Enter a Label 5. Select the Account 6. Enter the target number in the Extension field 7. Click the SaveSet button To make a call, press the BLF key and the monitored extension is dialed immediately. Speed Dial Phone To configure a speed dial key via phone interface: Web 1. Select Menu -> Features -> Function -> Line 2. Use the Left/Right navigation keys to select Speed Dial in the Type field 3. Enter the target number in the Value field 4. Enter a Label 5. Select the Account ID 6. Press the Save soft key To configure a speed dial key via web interface: 1. Navigate to Function Keys -> Line Key page 2. Select Speed Dial Type for the desired key 3. Enter target number in the Value field 4. Enter a Label 5. Select the Account 6. Click the SaveSet button

25 Page 25 of 43 To make a call, press the Speed Dial key and the target number is dialed immediately. System Speed Dial * The system administrator can program system wide speed dial locations (a.k.a. speed dial codes). These system speed dial codes will be available to all users. To make a call using system speed dial: 1. Dial *0 + SPEED DIAL CODE. (For example, if the speed dial code is 100, dial *0100.) Speed Dial Codes are configured by the UCx Administrator under Phonebook. User Speed Dial Override If a user attempts to program a speed dial location that is already in use by the system, the user will be notified that the speed dial location is already in use. The user can choose to override the system's number with the user's own number for this location. All other users will not be affected; they will continue to have access to the speed dial code and number programmed by the system administrator. If the user wants to revert back to the system speed dial number, simply delete the user's speed dial entry. Programming User Speed Dial 1. Dial *75 to enter the user speed dial menu. 2. Enter the speed dial location and press the # sign. 3. Follow the audio prompts. The same steps are used to add or change a speed dial entry. For an existing entry, the following audio prompts are presented: 1 - To Listen to the number 2 - To Change the entry location 3 - To Change the number * - To Cancel and delete the entry

26 Page 26 of While on a Call Hold 1. Use the Hold key or the Hold soft key to place a call on hold. 2. Press the Hold key again or the Resume soft key to resume the held call. 3. If you have more than one line on hold, then press the Line key to resume the call held on that line. Transfer (Attended) 1. Press the Transfer button or Transfer soft key and the original caller is placed on hold. 2. Enter the other number you want to call and press the Send soft key or the # sign. 3. When the other party answers, you can consult with the other party first. 4. To connect the other party with the original caller, press the Transfer button or Transfer soft key. 5. To abort the transfer, press the End Call soft key to return to the original caller. Transfer (Blind) 1. Press the Transfer button or Transfer soft key and the original caller is placed on hold. 2. Enter the other number you want to call and press the Transfer button or Transfer soft key. 3. The call is immediately transferred. Transfer to Voic Box * 1. Press the Transfer button or Transfer soft key and the original caller is placed on hold. 2. Enter #* followed by the mailbox you want to transfer the call to. (For example, to transfer to the mailbox of extension 200, enter #* 200.) 3. Press the Transfer button or Transfer soft key. 4. The call is immediately transferred. Call Park * Phone To configure a call park key via phone interface: 1. Select Menu -> Features -> Function -> Line 2. Use the Left/Right navigation keys to select Call Park in the Type field

27 Page 27 of 43 Web 3. Enter the call park extension in the Value field 4. Enter a Label 5. Select the Account ID 6. Press the Save soft key To configure a call park key via web interface: 1. Navigate to Function Keys -> Line Key page 2. Select Call Park Type for the desired key 3. Enter call park extension in the Value field 4. Enter a Label 5. Select the Account 6. Click the SaveSet button Call park can also be configured as a soft key instead of using a line key. To configure a call park soft key: 1. Navigate to Setting -> Features 2. Expand the Call Park section 3. Set Call Park Mode to Transfer 4. Set Show Group Call Park to Enable 5. Set Group Call Park Code to Click the SaveSet button To park a call: 1. Press the Call Park key or the GPark soft key 2. The system will say the PARKING LOT number. 3. The call is now parked.

28 Page 28 of 43 To retrieve a parked call: 1. Dial the PARKING LOT number from any internal phone. If nobody retrieves a parked call within the timeout period, the call is automatically sent back to the extension that parked the call. The duration of the timeout is configurable by the UCx Administrator under Parking Lot. The default call park extension is 70 and can be changed by the UCx Administrator. Call Park Retrieval via BLF * You can configure BLF keys to monitor parking lots and allow a one-touch access to retrieve parked calls. Web To configure a BLF key for call park retrieval: 2. Navigate to Function Keys -> Line Key page 3. Select BLF Type for the desired key 4. Enter call parking lot number in the Value field (e.g. 71, 72, 73, etc.) 5. Enter a Label 6. Select the Account 7. Click the SaveSet button When a call is parked in the parking lot number, the corresponding BLF key LED turns red. To retrieve the call, simply press the BLF key. Call Park Retrieval Oldest * 1. An alternative method to retrieve a parked call is to dial * The oldest parked call is retrieved regardless of who parked the call. Disconnect 1. If using the handset, replace the handset into the cradle. 2. If in Speaker mode, press the End Call soft key.

29 Page 29 of Incoming Calls Blacklist Phone To blacklist a number from history via phone interface: Web 1. Press the History soft key 2. Use the Up/Down navigation keys to select the desired number 3. Press the Option soft key and Add to Blacklist 4. Edit the information as needed 5. Press the Save soft key To blacklist a number from contacts via web interface: 1. Navigate to Directory -> Directory page 2. To move entries from Contact list to BlackList, select the desired entries and click on the Move to Contact/Blacklist button Internal Auto Answer * When Internal Auto Answer is set to Intercom, all calls from internal extensions will behave as intercom calls (i.e. auto-answered). All external calls or calls under certain circumstances (e.g. Blind Transfer and Follow Me) will behave as a normal call. Internal Auto Answer is configured by the UCx Administrator on a per extension basis. By default the feature is disabled. Call Pickup * 1. While a call is alerting at another extension, dial ** + EXTENSION. (For example, to pick up a call that is alerting at extension 330, dial **330.) Group Pickup * Phone To configure a group pickup key via phone interface:

30 Page 30 of 43 Web 1. Select Menu -> Features -> Function -> Line 2. Use the Left/Right navigation keys to select Group Pickup in the Type field 3. Enter *8 in the Value field 4. Enter a Label 5. Select the Account ID 6. Press the Save soft key To configure a group pickup key via web interface: 1. Navigate to Function Keys -> Line Key page 2. Select Group Pickup Type for the desired key 3. Enter *8 in the Value field 4. Enter a Label 5. Select the Account 6. Click the SaveSet button To pickup a call ringing at another extension that is in your pickup group: 1. Press the Group Pickup key OR dial *8. Call group and Pickup group(s) are configured by the UCx Administrator on a per extension basis. BLF Pickup * To allow call pickup using the BLF key, the account must include the Call Pickup code. Call Pickup code for UCx is **. Web To enable BLF Pickup: 1. Navigate to Account -> Basic page 2. Enter ** in the Direct Call Pickup Code field 3. Click the SaveSet button

31 Page 31 of 43 You can also enable visual and/or audio alerts for monitored extensions: 1. Navigate to Setting -> Features page 2. Expand the Call Pickup section 3. Set Visual Alert for BLF Pickup to Enable (Message box displays a few seconds on LCD when monitored extension is ringing) 4. Set Audio Alert for BLF Pickup to Enable (Beep is played when monitored extension is ringing) To pickup a call when the monitored extension is ringing: 1. Press the BLF key of the monitored extension

32 Page 32 of 43 Call Waiting Web To enable/disable call waiting via web interface: 1. Navigate to Setting -> Features page 2. Change Call Waiting setting to On/Off 3. Click the SaveSet button To answer a call waiting on another line: 1. Press the Hold key to place the current call on hold 2. Press the Line key of the additional incoming call to answer The Call Waiting feature must be enabled both on the server and on the phone. (Call Waiting is enabled by default on UCx Server.) When call waiting is enabled, you will receive additional incoming calls until there is no free line key. When call waiting is disabled, you will not receive incoming calls if you have a call on at least one of the line keys - additional line keys can be used only to make outgoing calls Call Forward All/Busy/No Answer When Call Forward All is active on your phone, the phone displays the call forward icon. Phone To enable/disable call forward via phone interface: 1. Select Menu -> Features -> Forward -> Always/Busy/No Answer 2. Use the Left/Right navigation keys to select Enable/Disable 3. Change the After Ring Time (seconds) value if applicable 4. Enter the Forward To number 5. Press the Save soft key

33 Page 33 of 43 Web To enable/disable call forward via web interface: 1. Navigate to Setting -> Features page 2. Change Forward: Always/Busy/No Answer to On/Off 3. Change the After Ring Time (seconds) value if applicable 4. Enter the Target number 5. Click the SaveSet button Remote Call Forward All * 1. To activate Call Forward All from another local phone, dial * If calling from an external phone, dial your DISA number followed by the PIN code. When dial tone is presented, dial * Enter your EXTENSION number when prompted. 4. Enter the destination number. 5. To deactivate Call Forward All, dial *73 + EXTENSION. 6. To deactivate all types of call forwarding, dial *74. Remote Call Forward Busy * 1. To activate Call Forward Busy from another local phone, dial * If calling from an external phone, dial your DISA number followed by the PIN code. When dial tone is presented, dial * Enter your EXTENSION number when prompted. 4. Enter the destination number. 5. To deactivate Call Forward Busy, dial *91 + EXTENSION. 6. To deactivate all types of call forwarding, dial *74.

34 Page 34 of 43 Remote Call Forward No Answer * 1. To activate Call Forward No Answer from another local phone, dial * If calling from an external phone, dial your DISA number followed by the PIN code. When dial tone is presented, dial * Enter your EXTENSION number when prompted. 4. Enter the destination number. 5. To deactivate Call Forward No Answer dial *53 + EXTENSION. 6. To deactivate all types of call forwarding, dial *74. Call Forward to Voic * When Call Forward All is active on your phone, the phone displays the call forward icon. Phone To call forward incoming calls directly to your voic box via phone interface: Web 1. Select Menu -> Features -> Forward -> Always 2. Use the Left/Right navigation keys to select Enable/Disable 3. In the Forward To field, enter #* followed by the voic box number. (e.g. enter #*200 where 200 is the mailbox of extension 200) 4. Press the Save soft key To enable/disable call forward via web interface: 1. Navigate to Setting -> Features page 2. Change Forward: Always to On/Off 3. In the Target field, enter #* followed by the voic box number. (e.g. enter #*200 where 200 is the mailbox of extension 200) 4. Click the SaveSet button. Do Not Disturb The Do Not Disturb (DND) feature can be activated on the local phone or on the server. To prevent confusion as to whether the feature is active or not, it is recommended to configure this feature to operate at the Server level.

35 Page 35 of 43 Web To change the DND feature from local to server: 1. Navigate to Setting -> Features 2. Change the DND Work Type to Server 3. Enter the DND On Code (*78 for UCx Server) 4. Enter the DND Off Code (*79 for UCx Server) 5. Click the SaveSet button To activate Do Not Disturb, press the DND soft key. To deactivate Do Not Disturb, press the DND soft key again. When DND is active on your phone, the phone displays the DND icon. 3.4 Calls with Multiple Parties Call Join 1. While in a call or conference on a Line key, press the Hold key. The caller(s) on the line is placed on hold. 2. Make or receive a new call by pressing the New Call soft key or press a second Line key 3. Press the Conference soft key to join all parties into a conference. 4. You can continue to add parties to the existing conference with the above steps up to a maximum of 5 participants including yourself. Conference 1. While on a call, press the Conference soft key. The original caller is placed on hold. 2. Dial the extension or external phone number of the party you want to add to the call. 3. To add the new party to the conference, press the Conference soft key again.

36 Page 36 of To return to the conference without adding the new party, press the End Call soft key followed by the Resume soft key. 5. You can continue to add parties to the existing conference with the above steps up to a maximum of 5 participants including yourself. 3.5 Additional Features using System Wide Feature Codes * The feature codes in this section are applicable only if your phone is connected to a UCx Server. The feature codes listed are the default values. These values can be changed by your UCx administrator. Feature Steps System Blacklist 1. To add a number to the blacklist, dial * Enter the number to be added to the blacklist. 3. Press 1 to confirm. 4. Blacklisted numbers are screened and blocked from all incoming routes. Note: Internal numbers cannot be blacklisted. System Blacklist Cancel System Blacklist Last Caller Call Recording toggle 1. To remove a number from the blacklist, dial * Enter the number to be removed from the blacklist. 3. Press 1 to confirm. 1. To add the number from the last caller to the blacklist, dial * Press 1 to confirm. 1. While on a call, dial *1 to start recording. The system will play a beep tone to indicate recording has started. 2. To stop recording, press *1 again. The system will play a beep tone to indicate recording has stopped. On Demand Recording is enabled by the UCx Administrator on a per extension basis. Call Trace 1. Dial *69 and the system will announce information about your last call. 2. Enter 1 to dial the number of the last call. Conference 1. While on a call, dial * Dial the extension or external phone number of the party you want to add to the call.

37 Page 37 of 43 Feature Steps 3. To add the new party to the conference, dial * To return to the original call without adding the new party, dial #8. 5. Repeat the above steps to add unlimited number of participants to the conference. Follow Me toggle 1. To toggle the Follow Me feature ON and OFF, dial *21. The Follow Me feature is added by the UCx Administrator on a per extension basis. Intercom Allow 1. To allow all intercom calls to your phone, dial * To allow intercom calls from a specific EXTENSION, dial *54 + EXTENSION. (For example, to allow intercom calls from extension 200, dial *54200.) Intercom Disallow 1. To disallow all intercom calls to your phone, dial * To disallow intercom calls from a specific EXTENSION, dial *55 + EXTENSION. (For example, to disallow intercom calls from extension 200, dial *55200.) Speak your Extension Speak Time 1. To have the system play a message saying your current extension number, dial * To have the system play a message saying the current system time, dial *60. Stamp Log 1. To create a time stamp log entry for troubleshooting purposes, dial 9*9. Wake Up Call 1. To schedule a reminder or wake-up call, dial * UCx Call Center Agent Features * If your extension is a dynamic member of a queue, then you have to login to the queue to start receiving calls from that queue. (Note: Static members do not need to login and logout of a queue.) To login to a queue: 1. Dial *45 + QUEUE number (For example, to login to queue number 600, dial *45600.) 2. The system will announce that your extension has been added.

38 Page 38 of 43 To logout of a queue: 1. Dial *45 + QUEUE number (For example, to logout of queue number 600, dial *45600.) 2. The system will announce that your extension has been removed. Queue agents can temporarily change their status to Not Ready and pause receiving calls from the queue. To activate pause: 1. Dial *46 + QUEUE number (For example, to activate pause for queue number 600, dial *46600.) 2. The system will announce that pause has been activated. To deactivate pause: 1. Dial *46 + QUEUE number (For example, to deactivate pause for queue number 600, dial *46600.) 2. The system will announce that pause has been deactivated. 3.7 Hot Desking The Hot desking (hotdesking) feature allows you to unregister the phone from existing accounts and log in to a different account. A common use of this feature is in places where all employees are not in the office at the same time, or not in the office for a very long time, which means their personal offices are often vacant, consuming valuable space and resources. You can therefore reduce cost by having multiple users share phone resources in the office. To use this feature, the phone must first be configured with a Hot Desking key. Phone To configure a hot desking key via phone interface: 1. Select Menu -> Features -> Function -> Line 2. Use the Left/Right navigation keys to select Hot Desking in the Type field 3. Enter a Label 4. Press the Save soft key

39 Page 39 of 43 Web To configure a hot desking key via web interface: 1. Navigate to Function Keys -> Line Key page 2. Select Hot Desking Type for the desired key 3. Enter a Label 4. Click the SaveSet button To hot desk the phone: 1. Press the Hot Desking key when the phone is idle 2. When prompted to clear all existing account information, select OK to proceed 3. Wait approximately 1 minute for the process to complete (keys on the phone will be frozen during this process) 4. Enter the new SIP account User Name (Extension number) 5. Enter the new SIP account Password 6. Press the Save soft key 7. Wait approximately 1 minute for the new account registration to complete (keys on the phone will be frozen during this process) 8. To synchronize all the line keys to the new account, perform a restart of the phone: Select Menu -> Others Enter the password (default value is admin) Select Restart and press the OK soft key to confirm

40 Page 40 of DIAL PLAN CONFIGURATION Web To configure the dial plan for an account: 1. Navigate to Account -> Basic page 2. Update the Dial Plan field 3. Click the SaveSet button 4.1 Dial Plan Syntax Accepted digits include: 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, *, # Dial plans must be placed within curly brackets { }, each dial plan separated with the pipe character. Syntax Description x Any digit from Zero or more digits

41 Page 41 of 43 ^ Exclude, Wait for dial tone [3 5] Any digit from 3 5 [147] Any digit 1, 4 or 7 <2=011> Replace digit 2 with 011 when dialing 4.2 Dial Plan Examples Dial Plan Description {[x*]+} Allow any number with at least one digit. The digit can be 0-9 or *. This is the default value. Any invalid input detected will revert back to default. {[369]11 416xxxxxxx} Allow 311, 611 and 911. Allow any 10-digit number leading with digits 416. {^1900x+ <=416>xxxxxxx} Block any number leading with Allow and add prefix 416 to any 7 digit number. {99,x+ [*x]+} When 99 is dialed, wait for dial tone, then allow any number with at least one digit. Allow any number with at least one digit. {[56]xx <1=91>xxxxxxxxxx} Allow any 3 digit number leading with 5 or 6. Allow and replace leading digit 1 with 91 followed by any 10 digit number.

42 Page 42 of VOIC 5.1 Accessing UCx Voic If your UC X administrator has configured a mailbox for your Extension (EXTENSION), your phone will indicate with the Message button that you have message(s) waiting. For more details on using voic , refer to the UCx Voic User Guide. To access your voic box: 1. Press the Message button Or you can: 1. Dial *97 To access your mailbox from a different phone: 1. Dial *98 + EXTENSION 2. For example, to access the mailbox of extension 200, dial * Direct Dial to UCx Voic You can dial directly to an Extension s voic box without ringing the phone set: 1. Dial #* + EXTENSION 2. For example, to directly connect to the mailbox of extension 200, dial #*200.

43 Page 43 of UCX USER EXTENSION PORTAL Each Extension created with a voic box has access to a user extension portal where the end user can access their own voic box, call recordings and other features enabled for the Extension. For more details, refer to the User Guide for User Extension Portal. Accessing the User Extension Portal Access the user portal by entering the following URL in a web browser: For example, if your UC X Server IP address is , access the user portal as follows: Log-in using your EXTENSION number and your voic password.