Overview Configuration Troubleshooting Resources Configuring and Troubleshooting the Samsung Galaxy SIII

Transcription

1 Configuring and Troubleshooting the Samsung Galaxy SIII A Course for Support Agents

2 Overview Course Objective WIFM Importance Configuration and How-To s Recent Applications and Task Manager S Voice Motion Settings Gesture UX Screenshots Face / Voice Unlock Tec Tiles itunes Sync Battery Management Memory Management Optimal Device Performance Troubleshooting Issues Corporate/Exchange/POP/IMAP Connection Issues Kies/Bluetooth/Wi-Fi Downloading Applications Samsung Account Battery Life Applications Smart Stay NFC Tags S Beam / Android Beam Pop Up Play Share Shot Tec Tiles S Voice / S Suggest AllShare Play / AllShare Group Play Game Hub / Music Hub 2 Resources and Conclusion Resets Factory / Hard Key Safe Mode SAFE Online Resources

3 COURSE OBJECTIVE Provide superior GSIII configuration and troubleshooting knowledge and enable support representatives to provide world class service to customers. 3

4 WHAT S IN IT FOR ME Configuring the device to work at its optimal performance Troubleshooting issues that can arise when using the device Performing device resets and using resources to resolve difficult issues An assessment at the end of the course will check what you ve learned. 4

5 CONFIGURATION AND HOW TO S Learn How To Set Up Key Features To Provide Quick, Efficient Assistance To Callers. Recent Apps & Task Manager S Voice Motion Settings Gesture UX Screenshots Face / Voice Unlock Tec Tiles itunes Sync Mobile Hotspot Battery Management Memory Management Optimal Device Performance 5

6 RECENT APPLICATIONS & TASK MANAGER Question: How do I access the Recent applications screen and the Task manager? How To: 1. Press and hold the Home key. 2. Touch Task manager to close specific recently accessed apps. 3. Touch Remove all to close all recently accessed apps. You can also press and hold or swipe the app left or right to remove it from the recent apps list. 6

7 PREPARING S VOICE Question: How do I prepare S Voice for first time use? How To: 1. Touch Applications > S Voice. 2. Read the Samsung Disclaimer, then touch Confirm to continue. 3. Read the Vlingo Terms of Service, then touch Agree to continue. 4. Touch Next on the About S Voice screen. 5. Touch Next on the Say what you want screen. 6. Review the information on the Wake up S Voice screen and touch Next, or touch Change now to change your wake up S Voice phrase. 7. Read the information on the What can I say? Screen. Each option in the list will show you how to use S Voice to complete an action. 8. Touch Finish after reviewing the available features. 9. At the S Voice screen, speak to your Galaxy. 7

8 CALL USING S VOICE Question: How do I make a call using S Voice? How To: 1. Press the Home key twice to activate the S Voice application. 2. Say Call [Contact Name] mobile to call the contacts mobile phone number. You can also say Dial xxx-xxxxxxx to dial a phone number. 8

9 USING MOTION SETTINGS Gesture UX Question: How do I use the Motion settings? How To: 1. Touch Menu > Settings > Motion. 2. Touch the checkbox to turn on Motion activation. 3. Move the slider to turn a feature ON or OFF. 4. Touch the Gesture UX to learn about that motion. Sensitivity settings are available for: Tilt to zoom Pan to move icon Pan to browse images 9

10 GESTURE UX* The following are optional gesture or motion features to provide a better smart phone experience: Direct Call: the device will dial the currently displayed on-screen contact entry as soon as you place the device to your ear Smart alert: pickup the device to be alerted and notified of you have missed any calls or messages. Tap to Top: double tap the top of the device to be taken to the top of the current on-screen list. Tilt to zoom: you must be on a screen where content can be zoomed. (Sensitivity settings) Turn over to mute/pause: mute incoming calls and any playing sounds by turning the device display down on a surface. Shake to update: shake your device to rescan for Bluetooth devices, rescan for Wi-Fi devices, refresh a Web page, etc. *Enable gesture UX by going to Settings > Motion > check mark Motion activation > turn on desired gesture 10

11 GESTURE UX* (cont) Panning (sensitivity settings) Move icon: touch and hold a desired application shortcut icon or widget on the screen. Once it detaches, move the device left or right to migrate it to a new location. Browse images: touch and hold a desired on-screen image to pan around it. Move the device left & right to pan vertically or up & down to pan horizontally around the large on-screen image. Palm swipe to Capture: you can capture any on-screen information swiping across the screen. Press the side of your hand on the screen & swipe from left to right. The image is copied to the clipboard. Palm touch to mute/pause: you can pause any on-screen video or mute any current sound by simply covering the screen with your hand. Remove your hand from the screen and the device goes back to normal by either continuing to play the current video or un-muting the current sound. *Enable gesture UX by going to Settings > Motion > check mark Motion activation > turn on desired gesture 11

12 CAPTURING A SCREENSHOT Question: How do I capture a screenshot? How To: 1. Touch Menu > Settings > Motion. 2. Touch the Palm swipe to capture checkbox under Hand Motions to enable screen capture. 3. Swipe the side of your hand across the screen to capture the screen. 4. Touch Apps > Gallery to view and use the screenshot 12

13 SETTING UP FACE / VOICE UNLOCK Question: How can I set up the Face and Voice unlock feature? How To: 1. Touch Menu > Settings > Security > Screen lock. 2. Touch Face and voice. 3. Review the About Face Unlock message. 4. Touch Set it up. 5. Review the For best results tips and touch Continue. 6. Adjust your device so your face is inside the dotted line. When the device is able to recognize your face you will see the Face captured screen. Touch Continue. 13

14 SETTING UP FACE / VOICE UNLOCK (cont) Question: How can I set up the Face and Voice unlock feature? How To: 7. On the voice setup screen, touch the microphone button and say the voice command you want to use to unlock your device, four times. 8. Touch Done to finalize the setup, or touch Adapt Voice to assure higher security. 9. Create a backup PIN or Pattern you can enter when your face is not recognized. 10. Touch OK. 14

15 PROGRAMMING TECTILES Question: How can I program a TecTile? How To: (After turning on NFC) 1. Touch App > Samsung TecTile. 2. Review information on the Welcome to Samsung TecTile screen and touch OK. 3. Select the type of TecTile you want to create: Settings & Apps Phone & Text Location & Web Social 4. Entered the information for the TecTile, touch Next. 5. Mark option for locking or allowing for multiple writes. 6. Hold device over the TecTile and wait for the written message to appear. 15

16 Question: How can I sync itunes on a PC or Mac via Kies? How To: SYNCING WITH ITUNES via KIES 1. Download Kies from Ensure end user is downloading the correct version for the correct OS. 2. Install Kies. 3. Connect device to PC using the supplied Samsung USB cable. 4. During First Run experience Kies will ask to import itunes Library. 5. After importing itunes content into the Kies Library choose desired content to sync to device. 6. Utilizing the wired sync capability synchronize content. 7. Disconnect device after synchronization. 16

17 SYNCING ITUNES ON MAC via ANDROID FILE TRANSFER Question: How can I sync itunes on a Mac via Android File Transfer? How To: 1. Download Android File Transfer from 2. Install Android File Transfer. 3. Drag Android File Transfer to the Applications folder. 4. Connect device via supplied USB cable. 5. Open Notification window and touch Connected as media device. 6. Touch Camera(PTP) this allows the Mac to communicate with the Android device. 7. On Mac click Go > Applications & select Android File Transfer. 8. Android File Transfer will list the content stored on the device. 9. Music in itunes media can be dragged to the Music folder of the device. 17

18 MOBILE HOTSPOT AND TIMEOUT SETTINGS Question: How can I adjust the timeout settings on GSIII Devices? Answer: If subscribed to a mobile hotspot service or mobile broadband connection, adjust timeout settings to eliminate costs when there is no hotspot activity. How To: (T-Mobile and Verizon Devices) 1. Tap Apps > Settings 2. Select Wireless and Network > Mobile Hotspot 3. Toggle to ON Note: This enables the timeout settings to be active if a user is subscribed to a Mobile Hotspot/Mobile Broadband Connection 4. Click on the Mobile Hotspot icon 5. Click Menu on the phone > Timeout Settings 6. Set the required timeout settings for the Mobile Hotspot 18

19 MOBILE HOTSPOT AND TIMEOUT SETTINGS (CONT.) How To: (Sprint Devices) 1. Tap Apps > Sprint Hotspot 2. Select Wireless and Network > Mobile Hotspot 3. Click on the Mobile Hotspot icon 4. Click Menu on the phone > Timeout Settings 5. Set the required timeout settings for the Mobile Hotspot How To: (AT&T Devices) 1. Tap Apps > Settings 2. Select Wireless and Network > More Settings 3. Choose Tethering and portable hotspot 4. Choose Mobile Hotspot 5. Click Menu on the phone > Timeout Settings 19

20 BATTERY MANAGEMENT LCD Brightness / Timeout Settings can increase battery consumption. Adjust these settings down to their lowest (desired) setting. GPS, Bluetooth, and Wi-Fi radios are physically separate from each other and require extra power from the battery when powered on. It is recommended to turn these functions off when not in use. Background processes / running applications can also cause additional battery usage as the processor pulls resources from the battery. Close applications not currently in use. The best way to ensure all processes are stopped is by power cycling the device. Sync Interval Settings can also contribute to battery drain. To achieve the best battery results, it is recommended to set the accounts to synchronize manually so they are not frequently using data / battery power. Live Wallpapers Multiple alarms, alerts, and reminders consume battery power. Minimize the number and frequency of these reminders. Sending / receiving data and text messages prompts more notifications and increases battery consumption. Streaming and playing music, movies, and videos for long periods of time increase battery consumption 20

21 MEMORY MANAGEMENT View Memory Status Settings > Storage Clear RAM From the Home screen press and hold the Home button > Task Manager > RAM > Clear memory Save Applications to an SD card Delete Text Messages Setup Auto Message Delete Apps > Messaging > Menu button > Settings Enable Delete old messages Set up a Text and Multimedia message limit Utilize Task Manager to End Active Applications Power Cycle the Device 21

22 OPTIMAL DEVICE PERFORMANCE Turn device off every one or two days Clear Browser Memory Apps > Internet > Press the Menu button > Scroll to and select Settings > Privacy and security Clear cache Clear history Clear all cookie data Clear form data Use the task manager to close running applications Clear RAM Turning down the display settings, use Auto brightness & set display timeout to a lower intervals Perform one data backup with Kies Helpful in case end users ever have to perform a hard reset Turn off GPS, Bluetooth, and Wi-Fi if not being used Remove unused or unnecessary widgets from home screen(s) Uninstall unused or unnecessary applications Carefully select 3rd party applications from Play Store; read customer reviews and notes from developer for individual device compatibility 22

23 EFFECTIVE TROUBLESHOOTING Learn These Processes To Provide Quick, Efficient Troubleshooting To Callers. Corporate/Exchange Pop/IMAP Kies Connectivity Issues Bluetooth Issues Wi-Fi Networks Application Downloads Samsung Account Battery Life Applications Smart Stay NFC Tags S Beam Android Beam Pop Up Play Share Shot Tec Tiles S Voice S Suggest AllShare Play AllShare Group Play Game Hub / Music Hub 23

24 CORPORATE/EXCHANGE Symptom: Consumer Is Unable To Send and/or Receive Corporate Or Exchange . Possible Issues: 1. Is The Sync Feature Turned On For The Exchange Account? 2. Verify The Inbox Check Frequency? 3. Is The Password Stored On The Device Correctly? 4. Is The Exchange ActiveSync Service Currently Available? 24

25 Resolution: Use the following steps to troubleshoot. CORPORATE/EXCHANGE Verify the device has internet access Manually sync the account by opening up the application and press the Menu button > Refresh Verify the account settings (End User should have this information) Reset the application (clearing data) Warning: Resetting the application will delete all accounts in the application (this does not affect the Gmail account in the Gmail application). You will need to setup all of your accounts after you perform the application reset. Perform a Factory Data Reset Warning: Performing a Factory data reset will clear the mobile device' s memory and put the mobile device back to its original factory default state. Factory data reset is a tool used to remove everything that was imported, added, or installed on the mobile device, and the data cannot be recovered. 25

26 POP/IMAP Symptom: Consumer Is Unable To Send and / or Receive POP/IMAP . Possible Issues: 1. Is The Sync Feature Turned On? 2. Verify The Inbox Check Frequency? 3. Is The Username & Password Stored On The Device Correctly? 4. Are The Server Settings Correct? 26

27 POP/IMAP Resolution: Use the following steps to troubleshoot. Verify the device has internet access Manually sync the account by opening up the application and press the Menu button > Refresh Verify the account settings (End User should have this information) Check incoming and outgoing server settings (If end user doesn t have this information, it can be searched using the Internet) Reset the application (clearing data) Warning: Resetting the application will delete all accounts in the application (this does not affect the Gmail account in the Gmail application). You will need to setup all of your accounts after you perform the application reset. Perform a Factory Data Reset Warning: Performing a Factory data reset will clear the mobile device' s memory and put the mobile device back to its original factory default state. Factory data reset is a tool used to remove everything that was imported, added, or installed on the mobile device, and the data cannot be recovered. 27

28 KIES CONNECTIVITY ISSUES Symptom: The end user is unable to transfer content from their PC to their device using Kies. Issue: 1. Is the end user using the USB cable included with their Galaxy S III? 2. Has the end user updated to the latest version of Kies? 3. If they are using Windows XP, have they installed Service Pack 3? 4. Has the device been rooted? Resolution: Follow basic USB connection troubleshooting steps Use the Kies web page to download the latest version. Restore device to Samsung approved ROM is device was rooted. 28

29 TROUBLESHOOTING BLUETOOTH ISSUES Symptom: Unable to recognize or pair to another Bluetooth device. Possible Issues: 1. Does the Bluetooth device support the proper profile? 2. Are there any physical impediments such as walls? 3. Are the devices within 33 feet of each other? Resolution: Verify BT profiles are supported for what the end user is wanting to do Ensure devices are within range and there are no physical impediments Try to un-pair and pair the BT device If the BT device has paired before with a previous mobile device, then try clearing the sync memory of the BT device. (located in BT device owners manual) 29

30 TROUBLESHOOTING WI-FI NETWORKS Symptom: Unable to connect to a Wi-Fi network. Possible Issue: 1. Is the Wi-Fi passkey correct? 2. If the Wi-Fi is a public hotspot have the terms and conditions have agreed? 3. Is the Wi-Fi network secured? 4. Are there any MAC filtering issues? 5. Has the end user been using S Beam or shared something using Wi-Fi Direct? 30

31 TROUBLESHOOTING WI-FI NETWORKS Resolution: Use the following steps to troubleshoot. Verify that Wi-Fi is enabled Have the user forget the Wi-Fi network, then reconnect and retype the router passkey Have the end user verify passkey is correct Double check that a lower case l is not being entered as a 1 and vice versa, the same with a o and 0 If possible temporarily unsecure the network and attempt to connect to the Wi-Fi network this will rule out, security as the issue (be sure to restore security after resolving issue) For public hotspot network open a browser page and refresh to locate the terms and conditions page to ensure the end user has agreed to the terms 31

32 UNSUCCESSFUL APP DOWNLOAD Symptom: Consumer Is Unable To Download An App From Play Store. Possible Issues: 1. Does The User Have The Proper Data Plan? 2. Is The Google Account Active? 3. Is Signal Strength Strong & Consistent? 4. Is The Battery Level At Least 30%? Resolution: (If the above does not solve the issue, clear cache) From Settings Scroll and touch Application manager Touch All Scroll & Touch Download manager Scroll & Touch Clear cache Continue By Clearing Cache For Gmail And Market As Well 32

33 SAMSUNG ACCOUNT Symptom: The end user is unable to access and use Samsung supported applications such as Media Hub, AllShare Play, S Suggest, or Samsung Apps. Issue: End user has not logged in or created a Samsung Account Resolution: Sign In or Set Up Samsung Account Settings > Accounts and sync > Add account > Samsung account For Media Hub users, use the same account used when setting up Media Hub to ensure all their content is available. For new account set up, make sure the end user has confirmed the account by checking for the confirmation from the address used during set up. If the terms and conditions updates on the Samsung Account, ensure customer access the notification and re-accepts the new agreement. 33

34 BATTERY LIFE Symptom: Battery drains faster than expected. Issue: Battery life durations specified on our products are tested in our labs under multiple different conditions and the talk and standby times are a realistic average maximum dependent on end user usage variables. Resolution: Explain the following variables that affect battery life. Set up Power Saving mode (Settings > Power saving) Backlight set to always on (or set to stay on for an extended period of time) Ringtone set to higher volumes Vibrate settings turned on Using Internet Services Making and/or receiving calls in an analog service area (even standing in an analog service area can reduce battery life) Making and/or receiving calls in a weak coverage area of 1 to 2 bars of signal strength (even standing in a weak signal area can reduce battery life) Using non-samsung charging accessories 34

35 TROUBLESHOOTING APPLICATIONS To troubleshoot a specific application: Reset (restart) the device. DO NOT Pull Battery Check Device for Software Updates Select Menu > Settings > Applications > Manage Applications > (Select desired App) The following options are available: Select Force Stop Select Clear Cache Select Clear Data Note: All information saved in this application will be deleted permanently Uninstall / Reinstall application or update (for native apps) Safe Mode Starts the device up without 3 rd party apps and settings go back to normal If device works as expected, then the 3 rd party apps or altered settings could be the cause of the issue Factory Reset Note: A factory reset will restore the device to factory default 35

36 SMART STAY Smart Stay Screen stays active as long as your eyes are on it no unwanted dimming Troubleshooting Smart Stay: Ensure that Smart Stay is enabled: Settings > Display > Smart stay Must be in a well lit area Ensure the front facing camera can detect the face Will not work when using an application that uses the front facing camera 36

37 NFC TAG NFC(Near Field Communication) easy way to make payments, get info, exchange files. NFC is the technology behind Goggle Wallet, S Beam, Android Beam, and Samsung TecTiles. Modes Active Mode When a powered NFC device connects to another powered NFC device, the devices are connecting in active communication mode. Both devices generate a radio field as they communicate. Passive Mode When a powered NFC device connects to an unpowered object, the devices are connecting in passive communication mode. Only one device generates a field and momentarily shares its power with the NFC tag. What is the range of an NFC transmission? NFC can transmit data within a range of about 1.5 inches. Inside an NFC Tag A wafer-thin NFC tag can be covered by paper, fabric or plastic, so it can look like almost anything. But if you looked inside the tag, you would find a tiny microchip that can store a little bit of information, plus a coiled wire antenna that receives the radio frequency from the active (powered) device. 37

38 S BEAM S Beam S Beam makes it simple to share files between two devices simply by touching them back-to-back. S Beam extends the native Android NFC sharing capabilities by adding the ability to share large files like photos, videos, and documents with other S Beam capable handsets. S Beam works by combining NFC and another sharing technology, Wi-Fi Direct. Troubleshooting S Beam: Ensure both devices are active and not in the lock screen or screen off mode. Ensure that the device the end user is trying to send something is also NFC and Wi-Fi Direct enabled. 38

39 ANDROID BEAM Android Beam Lets you instantly share URLs, contacts, and calendar events with other Android Beam capable devices. Share contacts and calendar info, plus links to apps from the Google Play Store, YouTube videos, and maps. Troubleshooting Android Beam: Ensure that the end user has enabled NFC from the settings menu and turned on Android Beam. Ensure the two devices are held with their backs touching where the NFC chip is not hampered by objects such as the phone screen. 39

40 POP UP PLAY Pop Up Play Provides the user the ability to watch a video while they are doing other things on the device like reading , browsing the web, sending text and playing games. Users touch the Pop up Play icon to initiate. This icon appears in the bottom right corner of the screen while viewing the video. The smaller screen can be moved around on the device. To return the normal mode touch the smaller video screen. Troubleshooting Video Picture in Picture: Ensure that the video is playing using the native video player of the device. Media Hub movies or TV shows will not work due to DRM issues. 40

41 SHARE SHOT Share Shot Allows user to take pictures and share those pictures with a group of friends using Wi-Fi Direct technology. Troubleshooting Share Shot: Ensure that Wi-Fi Direct is enabled and the devices are connected. Ensure the user has set up Share shot through the Shooting mode setting within the camera. Ensure the profiles list all devices to share pictures. Start and stop sharing by tapping the device and removing the green check mark. 41

42 TECTILES TecTiles Programmable NFC tags that allow automation of repetitive actions like changing settings, launching apps, or performing tasks with a quick tap of your phone. Troubleshooting TecTiles: Ensure NFC is enabled on the device through settings. Ensure the TecTile has been programmed using the Samsung TecTile app. Some TecTiles can only be read by a device that has the Samsung TecTile application installed. A message during the programming process that says This TecTile requires the TecTile App. A message during the programming process that says This TecTile can be read by any NFC equipped phone. 42

43 S VOICE S Voice Responds to multiple voice commands with helpful information. Handles on-phone tasks like dialing calls, sending messages, launching the camera, opening and controlling applications. Example: Use S Voice to open the Facebook app and update your status. Troubleshooting S Voice: Ensure S Voice is set up for use. Ensure the device is unlocked. Ensure S Voice is awake. Ensure speaking only after hearing a beep or voice prompt, if enabled. Ensure the device has either an active Wi-Fi or data connection. 43

44 S SUGGEST S Suggest Recommends apps based on usage pattern and popularity, including apps that work well with the GS III (AllShare integrated apps, etc). Apps are linked to the Play store and Samsung Apps (if applicable); also an integration point for carrier apps. Troubleshooting S Suggest: Ensure the end user has an internet connection. Ensure the end user has set up their Gmail account to access the Play store. Ensure the end user has logged into their Social Network to see what apps their friends are using. 44

45 ALLSHARE PLAY AllShare Play Enables users to play content saved on various devices over the internet. Can view, play and send digital content that is saved on different devices. Digital content can be shared with the following: Device Website Web Storage Troubleshooting AllShare Play: Ensure the end user signed up for a Samsung Account. Ensure the end user has installed AllShare Play software to their PC. ( Ensure there are two or more devices added to the service. Ensure the end user has confirmed the mobile device. 45

46 ALLSHARE GROUP PLAY (Formerly Group Cast) Group Play (formerly known as Group Cast) Note: The Group Cast option may still appear in devices. Allows many people to view content at the same time and interact with the content. You can mark the content using the touch screen on your device. Troubleshooting Group Play aka Group Cast: Ensure all devices are on the same Wi-Fi network. Ensure the participants are entering the correct PIN code to view shared content. Organizer creates PIN code during session creation. 46

47 GAME HUB / MUSIC HUB** Game Hub Provides a premium one-stop service center that let s you play, connect and share games on compatible Samsung Android devices. Samsung Music Hub A personal music manager and lets users access, buy, and download millions of music tracks. Allows users to search for tracks, albums, and artists. Note: You must sign up for an account before accessing some of the Music Hub options. **Currently the TMO version of the Galaxy S III is the only one with Game Hub and Music Hub installed out of the box. 47

48 RESOURCES The following slides will help you troubleshoot end users issues. Factory Reset Hard Key Reset Safe Mode Samsung Approved for Enterprise (SAFE) Online Resources 48

49 FACTORY RESET Touch Applications > Settings > Backup and reset > Factory Data Reset > Reset device To ensure the end user doesn t lose certain data instruct them to do the following: Enable Back up my data This back up app data, Wi-Fi passwords, and other settings to the Google servers Set up a Backup account End users can add more than one account Google accounts only Enable Automatic restore When reinstalling an application, backed up settings and data will be restored 49

50 HARD KEY RESET (Should only be used when the screen is non-functional or another method was unsuccessful) 1. With the phone powered off, press and hold Volume up, Home button and then press and hold the Power button 2. When the device vibrates release all buttons 3. Using the Volume keys to highlight wipe data/factory reset 4. Touch the Power key 5. Using the Volume keys to highlight Yes delete all user data 6. Touch the Power key 7. Once the data wipe is complete, the reboot system now should be highlighted 8. Touch the Power key to reboot the device 50

51 SAFE MODE 1. With the device powered off, press and hold the Volume down and Power key. 2. When device vibrates let go of the Power key. 3. Keep the Volume down button until device boots up. 51

52 SAMSUNG APPROVED FOR ENTERPRISE (SAFE) Full Support of Exchange ActiveSync Virtual Private Network (VPN) powered by CISCO On Device Encryption mobile data protection by hardware encryption Mobile Device Management (MDM) powered by Sybase 52

53 Online Resources Internal Support Fastlink FAQ s (w/videos) User Manual SPSN Videos How to Guides TSG Customer Facing Support Sasmung.com Support FAQ s How to Guides Videos User Manual Facebook / Twitter 53

54 ARE YOU A GALAXY S III EXPERT? Challenge your Galaxy S III knowledge by taking the training assessment quiz. 54

55 THANKS FOR SUPPORTING SAMSUNG GALAXY S III! 2013 Samsung Telecommunications America, LLC. Samsung, AMOLED, HD Super AMOLED, and Galaxy Nexus are trademarks of Samsung Electronics Co., Ltd. Google, the Google logo, Google Mobile, Google Music, Google Talk, Google Latitude, Google Places, Google Voice, Google Earth, Gmail, Android, Android Market, Picasa, and YouTube are trademarks of Google, Inc. 4G used in connection with the Samsung Galaxy Nexus refers to the fact that the Galaxy Nexus is capable of operating on the Verizon Wireless 4G network. All product and brand names are trademarks or registered trademarks of their respective companies. Appearance of device may vary. Screen images simulated. Battery power consumption depends on factors such as network configuration, signal strength, operating temperature, features selected, vibrate mode, backlight settings, browser use, frequency of calls and voice, data and other application usage patterns. 55