PATCtech. Cellular Records Review and Analysis Part 5: Miscellaneous

Transcription

1 Cellular Records Review and Analysis Part 5: Miscellaneous PATCtech Glenn K Bard, Chief Technology Officer Jim Alsup, Director PATCtech Scott Lucas, Instructor and Examiner Brian Sprinkle, Case Manager and Software consultant Steve Dempsey, Instructor Kathy Enriquez, Instructor Stefani Lucas, Marketing Director Stacey Papa, Of Counsel Mark Tomallo, Network Architect Glenn K. Bard Public Agency Training Council tech Chief Technical Officer PA State Trooper Retired NCMEC Project ALERT CISSP, EnCE, CFCE, CHFI, A+, Network+, Security+, ACE, AME 1

2 For Starters What providers are we going to cover today? Tracfone US Cellular Question Question: What do NET10 Wireless, Total Wireless, Straight Talk, SafeLinkWireless, TelcelAmérica, Simple Mobile, and Page Plus Cellular all have in common? Answer: They are all Tracfone. Tracfone Tracfoneis a MVNO (Mobile Virtual Network Operator) that has agreements with AT&T, Verizon, Sprint, T-Mobile. The parent company for Tracfoneis actually America Movil, Mexico s largest cellular provider. What this means is that Tracfonepurchases large blocks of minutes, SMS and Data from the large providers and then allows their customers to use those minutes. This means that your suspect could have a GSM Tracfoneaccessing AT&T towers, or a CDMA Tracfoneaccessing the Verizon towers. 2

3 A great resource Let s run a phone number: And it comes back to: 3

4 But when we contacted Verizon: But yet: And another: 4

5 Some tips about each of the offerings Tracfone: In December 2013 Tracfonestarted allowing Bring your own device meaning that you could use any unlocked device on their network and did not have to purchase one directly from them. Tracfone includes both GSM and CDMA models. Net10 Wireless Has LG and Samsung options and even offers a mini SIM card for iphones. Also has CDMA and GSM offerings The 10 represents that it costs 10 cents per minute. 5

6 Some tips about each of the offerings Safelink: Offers a free cell phone and limited amount of minutes to low income eligible families. Funded by the Universal Service Fund which is managed by the FCC. Currently there are 4 million subscribers in the US. Straight Talk: Is a partnership between Tracfone and Walmart. Offers both GSM and CDMA versions. Offers many types of phones including HTC, Nokia, LG and the iphone family. Tracfone Contact Name: Attn: Subpoena Compliance Online Service: TracFone Phone Wireless Inc. d/b/a Simple Mobile Online Service Address: 9700 NW 112 Avenue Miami,FL Phone Number: Fax Number: Address: subpoenacompliance@tracfone.com Note(s): PLEASE NOTE: All Subpoenas and Court Orders must be addressed to TracFone Wireless, Inc. d/b/a Simple Mobile or they will be returned for revision. EXIGENT ONLY E911/EXIGENT Hotline Number: US Cellular Fifth largest provider in the United States Uses CDMA technology Based in Chicago Illionois Offers phones and tablets to include: Samsung, Motorola, HTC, LG, RIM, Huawei, Alcatel, Pantech and Apple. US Cell Maintains SMS message content for a very short period of time. 6

7 US Cellular One extremely important note: Only one of the listed locations will be your target. If it is an outgoing call then the Originating tower is your targets. Disregard the terminating. If it is an incoming call then the Terminating tower is your targets. Disregard the originating. Uses Lucent and Nortel towers. If mapping a Lucent switch use the DEC column. If mapping a Nortel switch use the HEX column. US Cellular US Cellular Contact Name: Records Custodian Online Service: uscellular.com Online Service Address: One Pierce Place, Suite 800 Itasca,IL Phone Number: Fax Number: Address: subpoenacompliance@uscellular.com Note(s): Submit court orders to: subpoenacompliance@uscellular.com. 7

8 Cricket and MetroPCS Just a few reminders: Cricket is now AT&T so all legal process must go to AT&T and all records will come from AT&T. MetroPCSis not T-Mobile so all legal process must go to T-Mobile and all records will come from T-Mobile. 8

9 Applications and burners So what about all of those applications and burner numbers? For instance: : 9

10 They supply phone numbers to numerous different organizations including Skype, Google Voice, and a huge amount of applications. To track them, what we have to do is contact Bandwidth, and find out what organization purchased that number for their application. The entities that are assigned these numbers actually have to purchase them: And Bandwidth place works with Law Enforcement, in fact they even keep their Law Enforcement guide on line with some great tips: 10

11 What needs to happen is we supply with legal process to verify that the number is one of theirs and what agency purchased it. We then supply legal process to the purchasing entity for account information which may include IP Address, username, Credit card information, address, and call history., Inc. & CLEC, LLC Contact Name: Attn: Custodian of Records Online Service Address: 900 Main Campus Drive, Suite 500 Raleigh, NC Fax Number: Address: Note(s): LAW ENFORCEMENT AGENCIES AND OTHER AUTHORIZED ENTITIES ARE STRONGLY ENCOURAGED TO SEND AN TO WITH YOUR FULL LEA NAME AND CONTACT INFORMATION AND THE TARGET NUMBER PRIOR TO LEGAL SERVICE. YOU MUST BE A MEMBER OF LAW ENFORCEMENT OR OTHER AUTHORIZED ENTITY WITH A DECLARED VERIFIED EXIGENT SITUATION (exigency as established by your own agency's guidelines). Send an to: legal@bandwidth.com with the target number and your LEA name and contact information and indicate in your you have an exigent situation. (All exigent requests must be made in writing via ; we will not provide customer of record information based only on a verbalrequest.) We will respond via reply with customer of record information promptly after assessing the request. OUTSIDE OF NORMAL BUSINESS HOURS: Contact Neustarat (Option 1) and advise Neustaryou are inquiring about a number assigned to Bandwidth. (NOTE: Normal Business Hours are generally Monday through Friday, 8:30am to 6:00pm if you have ed legal@bandwidth.com foran emergency/exigent matter during normal business hours and you do not get a timely response please contact Neustarfor assistance. Let s check out their Law Enforcement guide: 11