TONES WALKER - NEW YORK - TEXAS. Via Fed& JAG/ssb Enclosures. February 2,201 8

Transcription

1 TONES WALKER 190 EAST CAPITOL STREET, SUITE 800 (39201) PO. Box 427 JACKSON, MISSISSIPPI FAX m.joneswa1ker.com J. Andrew Gipson February 2,201 8 Via Fed& Ingrid Ferrell Executive Secretary Public Service Commission of West Virginia 201 Brooks Street Charles, West Virginia Re: d/b/a Life Wireless Tariff; Docket No C-T Dear Ms. Ferrell: Enclosed for filing is an original and six copies of s Tariff No. 3 as approved by the Commission by Order dated January 29,2018. JAG/ssb Enclosures cc: David Kennedy Susan Berlin, Esq. { JX } JONES WALKER LLP ALABAMA ARIZONA DISIKICT OF COLUMBIA FLORIDA GEORGIA e LOUISIANA MISSIS~IPPI - NEW YORK - TEXAS

2 Page No. 1 WEST VIRGINIA INFORMATIONAL TARIFF CONTAINING THE GEmRAL REGULATIONS AND SCHEDULE OF CHARGES APPLYING TO COMMERCIAL MOBILE RADIO SERVICE WITHIN THE STATE OF WEST VIRGINIA This tariff contains a general description of and the rates applicable to the furnishing of Commercial Mobile Radio Service ( CMRS, or wireless ) provided by Telrite Corporation ( Telrite ), within the State of West Virginia. This tariff is on file with the Public Service Commission of West Virginia ( Commission ) and is intended for informational purposes only. A complete description of all of the Terms and Conditions applicable to the hrnishing of the Company s wireless service can be found on the Company s website at Copies may be inspected during normal business hours at the Company s place of business. ISSUED: December 1,2017 EFFECTIVE: December 1,2017 ISSUED BY: Susan J. Berlin (TI Alcovy Road Issued by Authority of an Order of the Public Service Commission of West Virginia in Case No C-T dated January 29, and effective December 1,20 17.

3 Page No. 2 CHECK SHEET All sheets of this tariff are effective as of the date shown at the bottom of the respective sheet(s). and revised sheets as named below comprise all changes from the original tariff and are currently in effect as of the date on the top of this sheet. Page S s rig i n a 1 0 rig i n a 1 Revision Page Revision ISSUED: December 1,2017 EFFECTIVE: December 1,2017 ISSUED BY: Susan J. Berlin (TI Alcovy Road Issued by Authority of an Order of the Public Service Commission of West Virginia in Case No C-T dated January 29, and effective December 1,201 7.

4 West Virginia Tariff No. 3 Page No. 3 TABLE OF CONTENTS Title Sheet... 1 Check Sheet... 2 Table of Contents... 3 Explanation of Symbols... 4 Tariff Format... 5 Application of Tariff... 6 Section 1 -Technical Terms and Abbreviations... 7 Section 2 -Regulations... 9 Section 3 -Description of Service Section 4 -Service Charges Section 5 -Promotions Section 6 -Universal Service Fund ISSUED: December EFFECTIVE: December ISSUED BY: Susan J. Berlin (TI Alcovy Road Covington. Georgia Issued by Authority of an Order of the Public Service Commission of West Virginia in Case No C-T dated January and effective December

5 Page No. 4 SYMBOLS The following symbols shall be used in this tariff for the purposes indicated below: I - Increase in Rates D - Decrease in Rates N - New Rates or Regulations 0 - Omissions C - Change in Text of Regulations T - Temporary Rates and/or Surcharges ISSUED: December 1,2017 EFFECTIVE: December 1,2017 ISSUED BY: Susan J. Berlin (T) Alcovy Road and effective December 1,20 17.

6 Page No. 5 TARIFF FORMAT A. Page Numbering - Page numbers appear in the upper right hand comer of the page. Pages are numbered sequentially. From time to time new pages may be added to the tariff. When a new page is added between existing pages, a decimal is added to the preceding page number. For example, a new page added between Pages 3 and 4 would be numbered 3.1. B. Page Revision Numbers - Revision numbers also appear in the upper-right corner of the Page. These numbers are used to determine the most current page version on file with the Commission. For example, 4'h Revised Page 4 cancels 3rd Revised Page 4. C. Paragraph Numbering Sequence - There are various levels of paragraph coding. Each level of coding is subservient to its next higher level of coding. For example: l.A A.l A. 1.(a) D. Check Sheet - When a tariff filing is made with the Commission, an updated Check Sheet accompanies the tariff filing. The Check Sheet lists the pages contained in the tariff, with a cross reference to the current revision number. When new sheets are added, the Check Sheet is changed to reflect the revision. All revisions made in a given filing are designated by an asterisk (*). There will be no other symbols used on this sheet if these are the only changes made to it (Le., the format, etc., remains the same, just revised revision levels on some sheets). The tariff user should refer to the latest Cheek Sheet to find out if a particular page is the most current page on file with the Commission. E. Revisions - If Telrite seeks to change any of the terms, conditions, or rates of its Lifeline offering detailed herein, or if it decides to withdraw some or all of its Lifeline offerings in West Virginia, Telrite shall notify the Public Service Commission of West Virginia in writing and to submit a revised tariff page. ISSUED: December 1,2017 EFFECTIVE: December 1,2017 ISSUED BY: Susan J. Berlin (TI Alcovy Road 2018 and effective December 1,2017.

7 Page No. 6 APPLICATION OF TARIFF This informational tariff contains the general regulations and rates applicable to the provision of commercial mobile radio service provided by Telrite, within the State of West Virginia. The content of this tariff should not be construed as being representative of all of the Terms and Conditions for Service. A complete listing of the Terms and Conditions applicable to the furnishing of the Company s wireless service is available on the Company s website at ISSUED: December 1,20 17 EFFECTIVE: December 1,20 17 ISSUED BY: Susan J. Berlin (TI Alcovy Road f nvinvtnn Genrpiit and effective December 1,2017.

8 Page No. 7 SECTION 1. TECHNICAL TERMS AND ABBmVIATIONS Activation - Configuration of a wireless phone so that it is ready to be used to transmit and receive calls on the wireless network. Airtime - Total time that a wireless phone is in connected and in use for talking. This includes use for calls both received and placed. Authentication - A feature used to reduce fraud by confirming the identity of a phone to the wireless network. Automatic Call Delivery - A service feature that allows a user to receive calls when roaming outside of the phone s home coverage area. Call Waiting - A feature that allows a user to be notified of another incoming call while a call is already in progress, and gives the user the ability to answer the second call while the first call remains on hold. Caller ID - A feature that displays a caller s telephone number and/or name before the call is answered. Carrier - A company that provides telecommunications services. Cellular - The type of wireless communication that is most familiar to mobile phones users. Called cellular because the system uses many base stations to divide a service area into multiple cells. Cellular calls are transferred from base station to base station as a user travels from cell to cell. Coverage Area - The geographic area served by a wireless system; same as Service Area. Commission - Used throughout this tariff to mean the Public Service Commission of West Virginia. Company, or Life Wireless - Used throughout this tariff to mean d/b/a Life Wireless, a Georgia corporation. Handset - Any hand held device used to transmit and receive calls from a wireless system. Also known as a wireless phone, a cellular phone, a mobile phone, a PCS phone and many other terms. ISSUED: December 1,20 17 EFFECTIVE: December 1,2017 ISSUED BY: Susan J. Berlin 0-1 Covington, Georgia Issued by Authority of an Order of the Public Service Commission of West Virginia in Case No C-T dated January 29, and effective December 1,201 7.

9 Page No. 8 SECTION 1. TECHNICAL TERMS AND ABBREVIATIONS (CON T) No Service Indicator - A feature of wireless phones that tells the user that wireless service is unavailable in a particular location. Usually an LED on the handset. Prepaid CellularNVireless - A service plan offered by some wireless carriers that allows subscribers to pay in advance for wireless service. Ringtone - A sound from your phone used to signal an incoming call or message. On most newer phones additional sounds can be downloaded from the wireless system or by data cable. These sounds can take the form of anything you want, the most popular sounds are music. See monophonic ringtones and polyphonic ringtones. Roaming - Using your wireless phone in an area outside its home coverage area. There is usually an additional charge for roaming. Service Area - The geographic area served by a wireless system; same as Coverage Area. Service plan - A contract between a wireless carrier and a wireless subscriber that details the terms of the wireless service including rates for activation, access and per minute usage. SMS (Short Messaging System) - A feature of PCS phones (primarily GSM) that allows users to receive and sometimes transmit short text messages using their wireless phone. Spectrum - The entire range electromagnetic frequencies. Subscriber - A cellular phone user. Toll-Free Calling Area - An area in which calls can be placed without incurring long distance charges. Voice Mail - A system that answers calls and allows users to reply to, save, delete or forward messages. WAP (Wireless Application Protocol) - A global protocol used in many newer wireless devices that allows the user to view and interact with data services. Generally used as a means to view Internet web pages using the limited transmission capacity and small display screens of portable wireless devices. Wireless Carrier - A company that provides wireless telecommunication services. ISSUED: December 1,2017 EFFECTIVE: December 1,2017 ISSUED BY: Susan J. Berlin (TI Alcovy Road and effective December 1,201 7.

10 Page No. 9 SECTION 2. REGULATIONS 2.1 Terms and Conditions General The Company reserves the right to change the terms and conditions of the Company s wireless service offering without notice. The information following is not intended to represent all of the Terms and Conditions applicable to the provision and use of the Company s wireless service. A complete listing can be found on the Company s website located at Application of Informational Tariff This Informational Tariff contains the regulations, terms, conditions and charges applicable to the provision of basic Universal Service utilizing Wireless Service within the Company s designated Eligible Telecommunications Carrier ( ETC ) service area Eligible Telecommunications Carrier Service Area (C) The Eligible Telecommunications Carrier Service Area ( Designated Service Area ) consists of the geographical area which the Company is authorized to serve eligible universal service subscribers throughout West Virginia. The Company has no obligation to provide wireless services outside the Company s Designated Service Area or outside the Company s service territory. If a potential customer is within the Company s Service Area but outside its existing network, the Company will provide service within a reasonable period of time if it determines that such service can be provided at a reasonable cost. Telrite will follow the federally prescribed process to determine if provision of services may be made at a reasonable cost by: (i) modifying or replacing the requesting customer s equipment; (ii) deploying a roof-mounted antenna or other equipment; (iii) adjusting the nearest cell tower; (iv) adjusting network or customer facilities; (v) reselling services from another carrier s facilities to provide service; or (vi) employing, leasing or constructing an additional cell cite, cell extender, repeater, or other similar equipment. ISSUED: December 1,2017 EFFECTIVE: December I, 2017 ISSUED BY: Susan J. Berlin (TI Alcovy Road and effective December 1,20 17.

11 Page No. IO 2.1 Terms and Conditions (Con?) SECTION 2. REGULATIONS (CONT D) Trademarks, Service Marks and Trade Names Marks are identified in text throughout this document in all caps and Italics Terms and Conditions of Service will market its wireless service under the name Life Wireless. The Terms and Conditions described herein governs the sale and delivery of wireless services ( Service or Services ) to eligible subscribers by Telrite and any of its subsidiaries r us, we, the Company or Telrite 7 and is between the Customer (the purchaser or user of the Services) and Telrite. Telrite Terms and Conditions of Service contain important information about disputes, if any, which will be resolved through Arbitration instead of a court trial. Telrite reserves the right to change or modify any of these Terms and Conditions of Service at any time and at the Company s sole discretion. Any changes or modifications to Telrite Terms and Conditions of Service will supersede anything found in this informational tariff once posted on the Telrite website found at Terms and Conditions of Service, currently posted to the Company s website, replace and supersede all previous versions of the Terms and Conditions of Services. ISSUED: December 1,20 17 EFFECTIVE: December 1,2017 ISSUED BY: Susan J. Berlin (TI 2018 and effective December 1,2017.

12 Page No Terms and Conditions (Con?) SECTION 2. REGULATIONS (CONT'D) Customer Responsibility (C) The Customer is responsible for payment of all charges for facilities and services furnished the Customer, including charges for services originated, or charges accepted, at such facilities. All ordinary expense of maintenance and repair in connection with equipment, facilities, and services provided by the Company is borne by the Company unless otherwise specified elsewhere. In case of damage to or destruction of any of the Company's instruments or accessories due to the negligence or willful act of the Customer and not due to ordinary wear and tear, the Customer will be held responsible for the cost of restoring the equipment to its original condition, or of replacing the equipment destroyed. The Company may suspend a Customer's service while Customer effectuates replacement or repair of equipment. In the case of a mobile handset, a Customer may pay an equipment replacement fee of $ For replacement SIM card, charger or battery, the equipment replacement fee is $5.00. The Customer is required to reimburse the Company for loss, through theft, of equipment or apparatus furnished by the Company Maintenance and Repair To the extent not encompassed herein, the subscriber is solely responsible for all maintenance and repair on Company provided equipment Hazardous or Inaccessible Locations In areas the Company considers hazardous or inaccessible to its Employees, the customer may be required to furnish, install and maintain the facilities or equipment. Such installations are subject to Company approval to erasure safety, reliability, and network integrity. ISSUED: December 1,2017 EFFECTIVE: December 1,2017 ISSUED BY: Susan J. Berlin (TI Alcovy Road and effective December

13 Page No Terms and Conditions (Con t) SECTION 2. REGULATIONS (CONT D) Equipment Arrangements Telrite s Lifeline program further described in Section 3, may provide eligible subscribers with a handheld phone. This equipment may be provided at no additional charge. Customers may also provide their own equipment, provided it is compatible with the Company s network and complies with the FCC s rules. Company provided equipment will be as follows dependent upon the service provided: 1) A handheld mobile phone kit that operates in the Mhz frequency range. 2) The kit will include an AC charger. 3) The Company reserves the right to provide subscribers a refurbished handset. 4) The Company reserves the right to provide subscribers any type of available handset that will work on the Company s network. Subscribers have no right to expect or demand a particular make or model handset Late Payments A late payment charge in the amount of one and one-half percent (1.5%) per month, or the maximum allowable by law, of any balance remaining unpaid after the date due may be added to Customer s balance due to Company once that unpaid balance has been due and payable for thirty (30) days or more. Customer shall pay all cost, fees and expenses of any kind which Company may incur in the collection of all amounts due from Customer, including, without limitation, all Company cost, attorney s fees, collection agency fees or commissions or other collection or cost or expenses of any kind or nature. ISSUED: December 1,2017 EFFECTIVE: December 1,2017 ISSUED BY: Susan J. Berlin (T) Alcovy Road and effective December 1,

14 Page No. 13 SECTION 2. REGULATIONS (CONT D) 2.1 Terms and Conditions (Con t) Liability of the Company Limitations 1) Customer acknowledges that the wireless service may not be completely private and is of such nature that wireless may be interrupted, lost or limited for many reasons other than the negligence of the Company, including, but not limited to, dialing errors, power failures, leaving wireless coverage area, malfunctioning equipment, interruptions in the Company s interconnections to wireline, wireless, or interexchange carriers, dead spots or other incomplete coverage areas within Company s local service area. 2) Company shall not be liable for any damages arising from the causes listed above, or any other causes beyond the direct and exclusive control of the Company. 3) Company s liability for its own negligence or any other reason may not in any event exceed the prorated charge for service during the period damages occurred. 4) In no event shall the Company be liable for any special, incidental or consequential damages, losses or injuries. 5) Customer agrees to indemnify Company and hold Company harmless from all suits, liabilities, cost and claims of any kind arising out of any actions omissions or use of the service or a cellular station of or by customer, any user or any other individual or entity with customer s or a user s consent. 6) The Company does not act as an intermediary to transmit messages from one customer to another party, but offers the use of its facilities, when available, for direct communications between parties. ISSUED: December 1,2017 EFFECTIVE: December 1,2017 ISSUED BY: Susan J. Berlin (TI Alcovy Road and effective December 1,201 7.

15 Page No. 14 Wireless ETC Services 2.1 Terms and Conditions (Con t) SECTION 2. REGULATIONS (CONT D) Liability of the Company (Con t) Limitations (Con t) The Customer indemnifies and saves the Company harmless against claims for libel, slander, or infringement of copyright from the material transmitted over its facilities; against claims for infringement of patents arising from combining with, or using in connection with, facilities of the Company, apparatus and systems of the Customer; and against all other claims arising out of any act or omission of the Customer in connection with facilities provided by the Company. When the facilities of other companies are used in establishing connection to points not reached by the Company s facilities, the Company is not liable for any act or omission of the other company or companies and their agents, servants or employees. The Company shall not be liable for any defacement of customer s premises resulting from the existence of the Company s apparatus, or wiring, on such premises, or caused by the installation or removal, when such defacement or damage is not the result of the negligence of the Company Advance Payment for Service Charges for service must be paid by the subscriber in advance in cash, or where the Customer is creditworthy, charged to a credit card acceptable to the Company Assigning and Changing of Telephone Numbers The Customer has no property right in the telephone number and the Company may change the telephone number of a Customer whenever the Company considers it necessary in the conduct of the Company s business. ISSUED: December 1,2017 EFFECTIVE: December 1,20 17 ISSUED BY: Susan J. Berlin (T) Alcovy Road and effective December 1,2017.

16 Page No. 15 SECTION 2. REGULATIONS (CONT D) Terms and Conditions (Con t) Termination of Service The Company may terminate service, with notice, for the following reasons: 1) for failure of the customer to pay a bill for utility service when due; 2) for failure of the customer to meet the Company s deposit and credit requirements, if applicable; 3) for failure of the customer to make proper application for service; 4) for a customer s violation of any of the Company s rules on file with the Commission; 5) for failure of the customer to provide the Company reasonable access to its equipment and property; 6) for a customer s breach of contract for service between the Company and the customer; 7) for failure of the customer to furnish such service, equipment, and/or rights-of-way necessary to serve said customer as shall have been specified by the Company as a condition of obtaining such service; or 8) when necessary for the Company to comply with any order or request of any governmental authority having jurisdiction. ISSUED: December 1,20 17 EFFECTIVE: December I, 2017 ISSUED BY: Susan J. Berlin (TI Alcovy Road Issued by Authority of an Order of the Public Service Commission of West Virginia in Case No C-T dated January 29, and effective December I,

17 Page No. 16 SECTION 2. REGULATIONS (CONT D) Terms and Conditions (Con t) Termination of Service (Con t) The Company may terminate service, without notice, for one or more of following reasons: 1) in the event of tampering with the Company s equipment; 2) in the event of a condition determined to be hazardous to the customer, to other customers of the Company, to the public, or to employees of the Company; or 3) in the event of the customer s use of equipment in such a manner as to adversely affect the Company s equipment or the Company s service to others. ISSUED: December 1,2017 EFFECTIVE: December 1,2017 ISSUED BY: Susan J. Berlin (TI 2018 and effective December 1, 2017.

18 Page No. 17 SECTION 2. REGULATIONS (CONT D) 2.1 Terms and Conditions (Con t) Termination of Service (Con t) (C) Once a disconnection order has been completed, service will be re-established only upon the basis of a new application for service, in addition to any charges due up to the date of suspension Suspension of Service (C) (D) The Company may, at its discretion, suspend service to a Customer for up to three (3) months (a) at the Customer s request, or (b) for noncompliance with the Cellular Service Agreement which is susceptible to cure. The Company reserves the right to refuse an application for service made by a present or former Customer who is indebted to the Company for telephone service previously furnished, until the indebtedness is satisfied. The Company may refuse to return a Customer s applicable paid charges where the Customer has previously ordered the same or similar product(s) or service(s) and cancelled such same or similar product or service. The Company s obligation to furnish service or to continue to furnish service is dependent on its ability to obtain, retain, and maintain suitable rights and facilities, without unreasonable expense, and to provide for the installation of those facilities. When an application for service, for which special engineering must be undertaken is canceled in whole or in part before service is established, the applicant or Customer is required, on demand, to reimburse the Company for all expense incurred in connection with the application for service and the installation of the required equipment and facilities before notice of cancellation is received. Such charges are not to exceed the service, construction and termination charges otherwise applicable if the service had been established. ISSUED December 1,20 17 EFFECTIVE: December 1,20 17 ISSUED BY: Susan J. Berlin Alcovy Road 2018 and effective December 1, 2017.

19 Page No. 18 SECTION 2. REGULATIONS (CONT D) 2.2 Consumer Protection and Service Quality Standards Service Quality Commitments Telrite is committed to compliance with the Commission s consumer protection and service quality standards applicable to wireless service providers, including those relating to record keeping and reporting, billing practices, and complaint handling Public Service Commission of West Virginia The Commission is available for assistance in addressing customer questions, concerns, comments, and complaints: Public Service Commission of West Virginia 201 Brooks Street P. 0. Box 812 Charleston, West Virginia Consumer Assistance: Administration: Toll Free: Fax: ISSUED: December 1,2017 EFFECTIVE: December 1,2017 ISSUED BY: Susan J. Berlin (TI Alcovy Road and effective December 1,2017.

20 Page No Wireless Service SECTION 3. DESCRIPTION OF SERVICE Scope of Service (C) (D) Services are limited to the operating range and capacity of the Company s wireless system in the Company s service area and may be changed from time to time. Service depends on over-the-air radio transmissions. Many factors beyond the Company s control may affect the Company s ability to make and receive calls on the Company wireless handset and the quality of those calls including, but not limited to, the location, the conditions of the atmosphere, terrain, nearby buildings and other structures, network capacity issues, system outages or failures of equipment to operate as expected, a problem that occurs with service we purchase from someone else, system upgrades, performance of maintenance work, accidents or other events outside of the Company control. As a result, Services, including calls or attempted calls to emergency services, may be interrupted, may fail, or may be below normal quality levels. The Company takes no responsibility for service interruptions or problems caused by factors beyond the Company control. Statements by the Company s employees, representatives, or agents regarding system coverage is intended to describe approximate coverage and should not be interpreted to mean that Service will available without interruption. Customers agree to hold the Company harmless against any and all claims, demands, actions, or other causes of action (including actions by third parties) arising out of the use or attempted use of the service Activating and using a Telrite Handset. Eligible customers will receive a standard handset at no charge. The handset may be a refurbished unit. Existing Company customers, who quali@ for Telrite s Lifeline Service and who would like to use their existing handset, are requested to call or via the web at ISSUED: December 1,2017 EFFECTIVE: December 1,2017 ISSUED BY: Susan J. Berlin (TI Alcovy Road and effective December 1, 2017.

21 Page No. 20 SECTION 3. DESCRIPTION OF SERVICE (CON T) 3.1 Wireless Service (Con?) Airtime Cards. Telrite s Airtime cards are available in denominations of $5.00, $10.00, $4.95, $7.95, $12.95, $19.95, $29.95, $9.95 and $ Airtime, when used for standard cellular calls, is valued at and will be decremented at the following rates: 1) $4.95 denomination - 1 Day Unlimited Talk and SMS; 2) $5.00 denomination - 60 minutes ($0.083 per minute) of use; 3) $10.00 denomination minutes ($0.077 per minute) of use; 4) $7.95 denomination - 3 Day Unlimited Talk and SMS; 5) $12.95 denomination - 7 Day Unlimited Talk and SMS; 6) $19.95 denomination - 14 Day Unlimited Talk and SMS; 7) $29.95 denomination - 30 Day Unlimited Talk and SMS 8) $9.95 denomination MB Data; 9) $10.00 denomination - International (varies on location) (C) A standard cellular call is considered to be a call that does not include the following types of usage: 1) informational services; 2) directory assistance or operator services; 3) multi-media usage; 4) Texting; 5) other usage as determined applicable by the Company. ISSUED: December 1,20 17 EFFECTIVE: December 1,20 17 ISSUED BY: Susan J. Berlin and effective December 1,20 17.

22 Page No. 21 SECTION 3. DESCRIPTION OF SERVICE (CON T) 3.1 Wireless Service (Con t) Airtime Cards (cont d) (D) (E) (F) (G) Deduction of minutes for a completed call from a customer s handset will begin when the SEND key is pressed and will end when either party ends. Airtime minutes do not have any cash value. The purchase of a Telrite s Prepaid Wireless airtime card is nonrefundable. Telrite s Prepaid Wireless airtime cards, airtime rate plans, and card denominations are subject to change without prior notice. Telrite s customers may purchase and use Telrite s handset and any sanctioned Telrite Prepaid Wireless airtime cards Emergency Calls (C) Telrite s handsets can reach 91 1 Emergency services regardless of minutes remaining on the handset. As previously stated, many factors beyond the Company s control may affect the ability to make and receive calls on a Telrite handset, which include, but are not limited to, atmospheric conditions, terrain, nearby buildings and other structures, network capacity issues, system outages or failures of equipment to operate as expected, a problem that occurs with service we purchase from someone else, system upgrades, performance of maintenance work, accidents or other events outside of the Company s control. If a customer is in an area where the handset is searching for a wireless signal or where there is no wireless signal or wireless service, it is highly probable that a call to 91 1 will not go through. Customers should not rely solely on Telrite handsets in an emergency situation. In an emergency, locate the nearest landline phone and call for help. Telrite takes no responsibility for service interruptions or problems caused by factors beyond the Company s control. Statements by Telrite, its employees, representatives, or agents regarding system coverage is intended to describe approximate coverage and should not be interpreted to mean that Service will available without interruption. ISSUED: December 1,20 17 EFFECTIVE: December 1,20 17 ISSUED BY: Susan J. Berlin Issued by Authority of an Order of the Public Service Commission of West Virginia in Case No C-T dated January 29, and effective December 1,201 7.

23 Page No. 22 SECTION 3. DESCRIPTION OF SERVICE (con't) 3.1 Wireless Services (Con?) Data Services Existing Telrite smartphone models enable customers to download ring tones, graphics, and access information services such as news, weather and sports ("Information Services"). Ringtones, graphics and Information Services are collectively referred to as "Data Services." Data Services will be provided under the Company's Wireless Lifeline Program in accordance with and within the timeframes set by the Federal Communications Commission's Lifeline and Link Up Reform and Modernization, Telecommunications Carriers Eligible for Universal Service Support, Connect America Fund; Final Rule, 81 Fed. Reg. 100, (May 24,2016). Except as set forth above, Telrite does not provide Data Services on any of its existing handsets at this time. Telrite reserves the right to offer, change, or discontinue Data Services packages, or portions thereof, without notice. (C) Data Services are not available in analog service areas. Except as set forth above, Telrite is not responsible to provide Data Services. If the Data Services, or any part thereof, are offered and then discontinued or canceled, Telrite will NOT refundheimburse you for any remaining used or unused subscription time Subscription to Information Services Telrite does not at this time offer subscription-based Information Services (news, weather and sports). Telrite reserves the right to offer or discontinue subscription-based Information Services, or portions thereof, without notice. Reserved for future use. ISSUED: December 1,2017 EFFECTIVE: December 1,2017 ISSUED BY: Susan J. Berlin (TI Alcovy Road lssued by Authority of an Order of the Public Service Commission of West Virginia in Case No C-T dated January 29, 2018 and effective December 1,2017.

24 Page No. 23 SECTION 3. DESCRIPTION OF SERVICE (CON T) 3.1 Wireless Services (Con t) Rates and Charges General 1) Customers are responsible for paying all charges including, but not limited to 1) charges for optional Service features selected by the Customer; 2) directory assistance calls; 3) Service reconnection charges; 4) all applicable surcharges, fees, taxes, and regulatory charges. Customers are responsible for all charges applicable to Customer handset service, whether or not Customer was the user of the wireless phone. Telrite will automatically deduct applicable charges from the Customer s available minutes. 2) Changes to a surcharge, fee or tax will become effective as provided by the taxing authority and change to applicable contribution amounts for the Federal Universal Service Fund ( FUSF ) and other regulatory charges shall become effective immediately. Monthly Maintenance Fee 1) A monthly maintenance fee of $0.00 will be automatically deducted from the available minutes of a handset with active service. (C) Roaming 1) Customers who use their service outside of the Company s Designated Service Area will incur a Roaming Charge of $0.00 per minute. 2) Roaming charges are applicable in addition to standard usage charges and are automatically deducted from the customer s balance of available minutes. ISSUED: December 1,20 17 EFFECTIVE: December 1,20 17 ISSUED BY: Susan J. Berlin 2018 and effective December 1,2017.

25 Page No. 24 SECTION 3. DESCRIPTION OF SERVICE (CON T) 3.1 Wireless Services (Con t) Rates and Charges (Con t) (D) Directory Assistance 1) Customers may access Directory Assistance service from their Telrite handset by dialing 41 1 or npa ) Calls to Directory Assistance are provided at no additional charge other than the standard usage rate and are automatically deducted from the customer s balance of available minutes. (E) Text Messaging 1) The Company s SMS Text Messaging Service requires certain equipment. Most handsets are capable of receiving text messages; however sending text messages requires two-way SMS capable equipment. 2) SMS Text Messaging rate applies per message per address sent to and per message received. The Company reserves the right to charge additional rates to any SMS usage generated by short codes. (F) International Calling 1) International rates can be found at 2) All International call usage is subject to applicable charges including but not limited to, international toll charges, airtime, taxes and surcharges. International call usage is applicable to voice service only. 3) The Company reserves the right to block calls to any international location without notice, and to suspend or terminate international calling capability without notice. Call Forwarding is blocked to all international locations. ISSUED: December 1,20 17 EFFECTIVE: December 1,20 17 ISSUED BY: Susan J. Berlin (TI 2018 and effective December 1,2017.

26 Page No. 25 SECTION 3. DESCRIPTION OF SERVICE (CON T) 3.1 Wireless Services (Con t) Rates and Charges (Con t) (F) International Calling (Con t) 4) The Company reserves the right to require subscribers, in order to complete an international call, the requirement to first dial a toll free number; or enter a pound code; or a short code; or a star code in order to complete the call. ISSUED: December 1,2017 EFFECTIVE: December 1,20 17 ISSUED BY: Susan J. Berlin and effective December 1,201 7.

27 Page No. 26 SECTION 3. DESCRIPTION OF SERVICE (CON T) 3.2 Wireless Lifeline Program General Telrite s Wireless Lifeline Program is a wireless telecommunications service that provides reduced monthly service rates and is made available to qualified low-income consumers. Qualified consumers will have the ability to acquire a wireless service that includes a free handset, local and long distance calling, and selected custom calling features that does not require a credit check, deposit, or contract. Qualified customers may choose from the following plans: 1) 500 Minute Plan. This plan offers 500 minutes of calling and unlimited (N) SMS texting and 1 GB of data. Unused minutes in this plan do not roll over to the following month. 2) Eligible Subscribers may choose a voice only plan which includes 750 minutes but no texting or data.* Unused Minutes in this plan do not roll over to the following month. (N) (C) (D) (E) The above described plans are available to Lifeline customers for the monthly price of $0.00, after application of the federal Lifeline subsidy. Customers will be able to purchase additional airtime at authorized retail outlets located throughout the designated service area in denominations as indicated in Section preceding. Telrite s Lifeline service area includes the non-rural portions of West Virginia. *The Company also maintains a plan for certain existing customers providing 750 minutes, unlimited texts, and lomb of data. ISSUED: December 1,20 17 EFFECTIVE: December 1,201 7 ISSUED BY: Susan J. Berlin Issued by Authority of an Order of the Public Service Commission of West Virginia in Case No C-T dated January 29, and effective December 1,201 7.

28 Page No. 27 SECTION 3. DESCRIPTION OF SERVICE (CON T) 3.2 Wireless Lifeline Program (Con t) Eligibility Criteria As a federal default state, West Virginia follows the federal guidelines for eligibility. Per the requirements of 47 CFR , a consumer is qualified to receive Lifeline service if their total household income is at or below 135% of the Federal Poverty Guidelines or if they participate in one or more of the following federal assistance programs: 1) Supplemental Nutrition Assistance Program (SNAP) 2) Medicaid 3) Supplemental Security Income (SSI) 4) Federal Public Housing Assistance (FPHA) 5) Veterans and Survivors Pension Benefit Tribal Specific programs include: 1) Tribally administered Temporary Assistance for Needy Families ( TTANF ) 2) Head Start (only for those households meeting its income qualifying standard 3) Food Distribution Program on Indian Reservations ( FDPIR ) (C) All applications for service are subject to verification with the state agency responsible for administration of qualifying program. ISSUED: December 1,20 17 EFFECTIVE: December 1,201 7 ISSUED BY: Susan J. Berlin Covington, Georgia and effective December 1,201 7.

29 Page No. 28 SECTION 3. DESCRIPTION OF SERVICE (CON T) 3.2 Wireless Lifeline Program (Con t) 30-Day Non-Usage Plan Telrite has implemented a non-usage policy as required by the Federal Communications Commission to ensure that Lifeline support is received only for those qualified Lifeline Subscribers who use the service and to prevent reimbursement to Telrite from the USF for Lifeline support provided to inactive Subscribers. Subscribers must use their service at least one time every 30 days to remain active. Telrite has the ability to monitor call activity through CFR platforms. Should a customer account not show usage for two consecutive months the customer account will be temporarily suspended from placing or receiving voice calls or SMS. Affected accounts WILL be able to place 91 1 calls for emergencies and place 61 1 calls to customer service. Affected customer accounts will be given a 15 day grace period to resume using the service following 30 days of non-usage. If after 15 days the customer has not resumed using the service the customer account will be de-enrolled from the Lifeline program. Disconnected accounts will be able to place 911 calls for emergencies. To resume using the service the affected customer must contact Customer Service by dialing 611 from their Telrite phone or by dialing toll free from any wireline phone or non-lifeline wireless phone to make suitable arrangements to reestablish service. Customers who have been deactivated under this plan may re-enroll in the Lifeline program in the future. Assuming that this customer remains qualified for Lifeline benefits, the customer will be re-enrolled in the program and will be provided the monthly allotment of minutes following re-enrollment. In addition, when this customer s service is reactivated, the customer s account will receive any unused minutes that accrued during the 30 day non-usage period and the 15 day grace period. ISSUED: December 1,20 17 EFFECTIVE: December 1,20 17 ISSUED BY: Susan J. Berlin and effective December 1,201 7.

30 Page No. 29 SECTION 3. DESCRIPTION OF SERVICE (CON T) 3.2 Wireless Lifeline Program (Con t) Day Non-Usage Plan (Con t) (F) Once a Subscriber has been de-enrolled from Lifeline, Telrite will cease seeking reimbursement from the USF for the Subscriber. However, should a Subscriber reinstate as a Lifeline customer during the 15 day grace period, immediately following deactivation for non-usage, Telrite will apply all free usage to the Subscriber s account and will seek reimbursement from the USF for the Lifeline benefits provided to that Subscriber during the 15 day grace period. Should a Subscriber re-enroll in lifeline after the expiration of the 15 day grace period, Telrite will resume seeking reimbursement from the USF consistent with the Subscriber s re-enrollment Certification of Eligibility for Low-Income Programs Low-income customers who wish to avail themselves of the benefits of Lifeline, can establish eligibility by signing a self-certification form certifying, under penalty of perjury, participation in one or more of the federal assistance programs indicated in preceding or they can submit a dated document that proves participation in the same. Applicants that do not complete the form in person will be required to return the signed applicatiodcertification form to the Company by mail, facsimile, electronic mail or other electronic transmission. In addition, Company personnel will verbally explain the certifications to consumers when they are enrolling. ISSUED: December 1,20 17 EFFECTIVE: December 1,20 17 ISSUED BY: Susan J. Berlin and effective December 1,201 7.

31 Page No. 30 SECTION 3. DESCRIPTION OF SERVICE (CON T) 3.2 Wireless Lifeline Program (Con t) Certification of Eligibility for Low-Income Programs (Con t) (C) Disclosures. The Company s application and certification forms include the following disclosures: 1) Lifeline is a federal benefit and willfully making false statements to obtain the benefit can result in fines, imprisonment, de-enrollment or being barred from the program; 2) only one Lifeline service is available per household; 3) a household is defined, for purposes of the Lifeline program, as any individual or group of individuals who live together at the same address and share income and expenses; 4) a household is not permitted to receive Lifeline benefits from multiple providers; 5) violation of the one-per-household limitation constitutes a violation of the Commission s rules and will result in the applicant s de-enrollment from the program; and 6) Lifeline is a non-transferable benefit and the applicant may not transfer his or her benefit to any other person. (D) Applications and certification forms also state that: 1) the service is a Lifeline service, 2) Lifeline is a government assistance program, and 3) only eligible consumers may enroll in the program. ISSUED: December 1,20 17 EFFECTIVE: December 1,201 7 ISSUED BY: Susan J. Berlin Issued by Authority of an Order of the Public Service Commission of West Virginia in Case No C-T dated January 29, and effective December 1,20 17.

32 Page No. 3 1 SECTION 3. DESCRIPTION OF SERVICE (CON T) 3.2 Wireless Lifeline Program (Con t) Certification of Eligibility for Low-Income Programs (Con t) (E) (F) Applicant is notified that prepaid service must be personally activated by the subscriber and the service will be deactivated and the subscriber de-enrolled if the subscriber does not use the service. Information Collection. The Company collects the following information from the applicant in the application/certification form: the applicant s full name; the applicant s full residential address (P.O. Box is not sufficient); whether the applicant s residential address is permanent or temporary; the applicant s billing address, if different from the applicant s residential address; the applicant s date of birth; the last four digits of the applicant s Social Security number (or the applicant s Tribal identification number, if the subscriber is a member of a Tribal nation and does not have a Social Security number); if the applicant is seeking to qualify for Lifeline under the program-based criteria, the name of the qualifying assistance program from which the applicant, his or her dependents, or his or her household receives benefits; and if the applicant is seeking to qualify for Lifeline under the income-based criterion, the number of individuals in his or her household. ISSUED: December 1,20 17 EFFECTIVE: December 1,20 17 ISSUED BY: Susan J. Berlin Alcovy Road Issued by Authority of an Order of the Public Service Commission of West Virginia in Case No C-T dated January 29, 2018 and effective December 1,2017.

33 Page No. 32 SECTION 3. DESCRIPTION OF SERVICE (CON T) 3.2 Wireless Lifeline Program (Con t) Certification of Eligibility for Low-Income Programs (Con t) (G) Applicant Certification. Consistent with new rule section O(d)(3), the Company will require the applicant to certify, under penalty of perjury, in writing or by electronic signature or interactive voice response recording, the following: 1) the applicant meets the income-based or program-based eligibility criteria for receiving Lifeline; 2) the applicant will notify the Company within 30 days if for any reason he or she no longer satisfies the criteria for receiving Lifeline including, as relevant, if the applicant no longer meets the income-based or programbased criteria for receiving Lifeline support, the applicant is receiving more than one Lifeline benefit, or another member of the applicant s household is receiving a Lifeline benefit; 3) if the applicant is seeking to qualify for Lifeline as an eligible resident of Tribal lands, he or she lives on Tribal lands; 4) if the applicant moves to a new address, he or she will provide that new address to the Company within 30 days; 5) if the applicant provided a temporary residential address to the Company, the applicant will be required to verify his or her temporary residential address every 90 days; 6) the applicant s household will receive only one Lifeline service and, to the best of the applicant s knowledge, the applicant s household is not already receiving a Lifeline service; 7) the information contained in the applicant s certification form is true and correct to the best of the applicant s knowledge; ISSUED: December 1,20 17 EFFECTIVE: December 1,20 17 ISSUED BY: Susan J. Berlin Covington, Georgia Issued by Authority of an Order of the Public Service Commission of West Virginia in Case No C-T dated January 29, and effective December 1,20 17.

34 Page No. 33 SECTION 3. DESCRIPTION OF SERVICE (CON T) 3.2 Wireless Lifeline Program (Con t) Certification of Eligibility for Low-Income Programs (Con t) (G) Applicant Certification. (Con t) 8) the applicant acknowledges that providing false or fraudulent information to receive Lifeline benefits is punishable by law; and 9) the applicant acknowledges that the applicant may be required to recertify his or her continued eligibility for Lifeline at any time, and the applicant s failure to re-certifl as to the applicant s continued eligibility will result in de-enrollment and the termination of the applicant s Lifeline benefits pursuant to the de-enrollment policy included below and in the Commission s rules. 10) Applicants are required to authorize the Company to access any records required to verify the applicant s statements on the applicatiordcertification form and to confirm the applicant s eligibility for the Company Lifeline credit. The applicant must also authorize the Company to release any records required for the administration of the Company Lifeline credit program, including to USAC to be used in a Lifeline program database. ISSUED: December 1,20 17 EFFECTIVE: December 1,20 17 ISSUED BY: Susan J. Berlin and effective December 1,201 7.

35 Page No. 34 SECTION 3. DESCRIPTION OF SERVICE (CON T) 3.2 Wireless Lifeline Program (Con t) Certification of Eligibility for Low-Income Programs (Con t) (H) Annual Verification Procedures. 1) Until the establishment of a National Verifier, Telrite will annually recertify all subscribers by querying the appropriate eligibility databases or obtaining a signed certification from each subscriber consistent with the certification requirements above and new section (d) of the Commission s rules. This certification will include a confirmation that the applicant s household will receive only one Lifeline service and, to the best of the subscriber s knowledge, the subscriber s household is receiving no more than one Lifeline service. The Company notifies each participating Lifeline customer annually that he or she must confirm his or her continued eligibility in accordance with the applicable requirements. Further, the verification materials inform the subscriber that he or she is being contacted to re-certify his or her continuing eligibility for Lifeline and if the subscriber fails to respond, he or she will be de-enrolled in the program. 2) The Company will contact its subscribers via text message to their Lifeline supported telephone, or by mail, phone, or other Internet communication. The notice will explain the actions the customer must take to retain Lifeline benefits, when Lifeline benefits may be terminated, and how to contact the Company. ISSUED: December 1,20 17 EFFECTIVE: December 1,201 7 ISSUED BY: Susan 3. Berlin and effective December 1,2017.