DRIVING BUSINESS PROCESS CONTINUITY. Alcatel OmniTouch Unified Communication
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1 DRIVING BUSINESS PROCESS CONTINUITY Alcatel OmniTouch Unified Communication
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3 TURNING INFORMATION INTO KNOWLEDGE AND KNOWLEDGE INTO EFFECTIVE ACTION FFor your business to thrive, we help you overcome two key challenges: make sure your customers can always keep in touch with you, make sure your employees can share their knowledge effectively to boost their Fortunately, Alcatel has developed a powerful, flexible solution to meet these challenges. It s called the Alcatel OmniTouch Unified Communication application suite which is an integrated family of IP-based software applications. productivity. Alcatel s solution keeps people in touch with Together, these help you achieve business process continuity. Not easy, is it? But crucial. The combined expertise and experience of your employees must be at each other. It helps your company better deliver personal communication with business context, which provides business process continuity. the service of your customers, whenever, wherever. And that s where you should be targeting your investments. It will not break your budget, but it WILL make you more effective and productive. And more profitable. Take a closer look. >3 ALCATEL
4 EXISTING ENTERPRISE COMMUNICATION AND PROCESS CHALLENGES bbridging islands of business knowledge The knowledge and experience of your employees is a gold mine. It fuels your business. But according to Giga Group, 96% of corporate information either remains inside the heads of employees or in unstructured systems including individual PCs and desk drawers. What you need is a solution that facilitates exchange among employees and with customers. But also one that overcomes today s barriers to communications such as employee mobility, technology incompatibilities, organizational barriers, and time constraints. Alcatel OmniTouch Unified Communication marries the worlds of IT and telephony; it makes messaging easy; it establishes an umbilical cord to mobile workers; and it streamlines teamwork. In other words, it brings knowledge together to serve your customers and employees better, faster, and at low cost. You have 100% real-time communication anywhere on any device. Enabling effective people-topeople interactions Individual applications solve enterprise problems. But to maximize productivity, they need to be integrated into a family of applications that interoperate effectively. Example include: Using a PC, for example, to swap voice and data at the same time. Unifying different types of messages (voice, fax, ) so that they are easier to manage and address. Forwarding and taking calls when you are out of the office. Exchanging information in real time between remote teams. It is all part of a single process - interacting to move the business forward, relaying the information needed to satisfy customer needs, staying on the ball all the time. >4 ALCATEL
5 Keeping contact wherever you are Your employees often have to move about to conduct business. Yet they should always be reachable for that urgent customer call. Who knows, it might just be that major contract you are waiting for. Do not risk losing it. Important calls must get through to the right people immediately. The Alcatel OmniTouch Unified Communication suite is powerful and flexible, keeping your customers and employees connected and informed, whenever the business demands it, to deliver business process continuity. At the end of the day, it s your profitability that gets a boost. >5 ALCATEL
6 ALCATEL DELIVERS BUSINESS AND IT VALUE TO THE ENTERPRISE O Open, committed to standards and future proof Alcatel enables you to leverage your existing investment by unobtrusively increasing the functionality of your existing applications including Microsoft Outlook and Lotus Notes. With the Alcatel OmniTouch Unified Communication, you do not have to worry about the future. We did that for you. Our solution is flexible, intelligent, reliable, and open. It interfaces to Microsoft Outlook, Outlook Web Access, IBM Lotus Notes, inotes, mobile phones, wireless PDAs, or any kind of phone for voice access. It is based on the latest Internet standards and technologies such as Java (J2EE), XML/SOAP, Web Services, VoiceXML, SIP, RTP and RTSP making it compatible with existing and future IP multimedia networks. It has the flexibility to integrate with 3rd party applications including portals, videoconferencing, contact centers, CRM applications, and business applications. The best of IP at your own pace Alcatel OmniTouch Unified Communication is IP and SIP based. Since not all enterprises can move to full IP and SIP solutions, we ensure that your legacy networks are maximized. Thanks to the Alcatel heritage the Alcatel OmniTouch Unified Communication suite delivers optimum performance on IP and TDM networks, enabling you to evolve on at your own pace. >6 ALCATEL
7 Smart investment with low TCO and fast ROI The Alcatel OmniTouch Unified Communication suite integrates with existing IT resources and adds value to other business applications. The total cost of ownership (TCO) is minimized because there is only one installation and administration web tool for the whole suite of Alcatel OmniTouch Unified Communication applications. The Alcatel OmniTouch Unified Communication suite includes a unique concept, the multi-device dashboard. This is a perfect tool for mobile users and tele-workers. It s easy to install, easy to manage, and easy to use. You are up and running - and effective - without delay. And with the vastly enhanced efficiency and productivity, you will be surprised at the speed of your return on investment (ROI), which is sometimes achieved in only a few weeks. The Alcatel OmniTouch Unified Communication multi-device dashboard enables the user to access all the applications in one screen. >7 ALCATEL
8 ALCATEL OMNITOUCH UNIFIED COMMUNICATION PROVIDE BUSINESS CONTEXT MY MESSAGING MULTIMEDIA MAILBOX ANYWHERE, ANY MEDIA MY PHONE 100% REAL TIME COMMUNICATION, ANYWHERE aalcatel OmniTouch Unified Communication is a software suite of server-side IP-based enterprise applications running on a common and extensible interaction engine. This solution helps you improve customer relationships, interactions, communications, and enable business process continuity. It is powerful and versatile, allowing you to manage and tailor calls, messages, collaboration tools, business context, and information flows in ways never thought of before. MY ASSISTANT Alcatel OmniTouch Unified Communication MY TEAMWORK Each application provides value to your business but incremental value and business process continuity is realized when you use more than one of the applications. Based on a common INTELLIGENT COMMUNICATION ROUTING (WHEN, WHERE, BY WHOM) EFFICIENT COLLABORATION (WEB, AUDIO, VIDEO) framework, all the applications are integrated. My Messaging My Messaging is a unified messaging application with a single multimedia mailbox for all messages, including voice, , or fax. So there is no need to flip back and forth from your voic system to your client to the fax UNIVERSAL DIRECTORY ACCESS PIM EVENT NOTIFICATION PRESENCE WEB SERVICES VOICE ACCESS (Voice XML) SECURITY machine to pick up all your messages. They are all there together. For urgent messages, advanced notification agents and filters allow you to keep in touch with your world of business. This very flexible VoiceXML-based solution comes complete with Automated Attendant services to take your customers in hand and improve the information flow. No hassle, easy to use. So much more efficient. >8 ALCATEL
9 My Phone Make life simpler for yourself. Use your PC as a telephone. My Phone is a powerful PC telephony application. It is designed to make you more efficient by marrying IT and telephony into a single, easy-to-use tool. In your office or off-site, using a Web interface, any phone multi-media PC with VoIP, Microsoft Outlook or Lotus Notes, you have access to all your business telephony services - calls in and out, call transfer, conference calls, directories, screen pop-up. My Assistant You are frequently on the move including business travel, customer meetings and supplier visits. Yet, it is imperative that you stay in touch. My Assistant gives you a one number facility, so people do not have to second-guess which number will reach you. It also allows you to screen and route calls: when you re visiting a customer, for example, you can define which calls are allowed to interrupt (emergency, VIP, family) or which call are routed to your cell phone, business phone, home phone or voice mail. My Teamwork Helping your teams work more closely together - especially those that have members in different sites - is absolutely essential to your business. So the ability to communicate just about everything, at any time, to any location is key. My Teamwork is, in essence, a virtual meeting room. It offers audio conferencing facilities with interaction to data conferencing and video conferencing. It includes instant messaging and buddy lists with presence management, so that remote meetings are as disciplined and effective as physical ones. My Teamwork keeps your teams interacting, so the business doesn t stop. You just keep ahead of the game. >9 ALCATEL
10 ALCATEL AND OUR BUSINESS PARTNERS ENSURE YOUR SUCCESS You are not alone To help with support, guidance, and training, Alcatel has built up a broad network of skilled Business Partners across the world. You can be sure that there s an Alcatel Business Partner nearby, ready with its experience and know-how to support and counsel you. They ll guide you through your needs based on your current installation and future expansion. They will install your Alcatel OmniTouch Unified Communication solution, tune it, and maintain it. They will also provide you with training so that you make the most of your new application suite. Alcatel leadership Alcatel is a worldwide leader in enterprise voice communications systems and applications. We have many years of experience and know-how in designing business communications systems and tools that meet the needs of enterprises of all sizes in all parts of the world. To date, Alcatel has sold over 10 million voice mailboxes across the globe. Alcatel OmniPCX Enterprise communications system and the my phone software applications are two of Alcatel s award winning products. The company has a proven track record in business communications applications as well as innovative human factors. What they are saying about Alcatel solutions Alcatel s My Phone was clearly a cut above the others, earning our World Class Award. In the features realm, this product supported 37 of the 41 features we deemed necessary for use in a corporate setting. Alcatel s product also topped the ticket in terms of installation, ease of use, and configuration. - Network World - World Class Winner At your service A successful business communications application needs to be accompanied by a solid service offering. Fortunately, you have access to a highly skilled Alcatel Professional Services team who work together with you and your Business Partner to customize the Alcatel solution to your current and future environment. Alcatel Professional Services for the Alcatel OmniTouch Unified Communication suite include assessment, design and implementation services to ensure that the solution you opt for really does meet your specific business needs. The Alcatel Professional Services team provides a high level and specialized support to a worldwide network of skilled and prestigious business partners to deliver performance as well as assure your peace of mind. >10 ALCATEL
11 >11 ALCATEL
12 UK - 12/ Alcatel Business Systems 32 avenue Kléber Colombes - France - RCS Paris B This document does not constitute a contract - The functions mentioned are country-specific and availability depends on the public network to which systems are connected. Alcatel reserves the right to modify characteristics without prior notice. All trademarks are the property of their respective companies. Pictures: Alcatel, Digital Vision, Photodisc, Pixland Design: Art Connexion Printed in EEC on chlorine-free paper.
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