ERICSSON MX-ONE Communication Organizer 3.0
|
|
- Tiffany Barrett
- 6 years ago
- Views:
Transcription
1 ERICSSON MX-ONE Communication Organizer 3.0 With today s increasing demands for higher productivity and lower costs, everyone can use a hand. Ericsson Enterprise is here to help with Ericsson MX-ONE Communication Organizer. Your staff will be able to obtain the communication tools they need, while increasing efficiency and lowering operating costs with an integrated IT solution. At the core of the application solution is Communication Organizer. It is composed of two components: Communication Organizer Server and Communication Organizer Applications.
2 Communication Organizer Server: Flexible configurations from single-phone system installations to advanced distributed systems Enables unique directory configurations for each customer based on Microsoft s Active Directory Activity Management (presence and preference information) Server-based Exchange and Domino Server integration with add-ins Instant messaging Server-based call log Security (directory access, data encryption) Management tools (for operation and maintenance) Interfaces with messaging solutions Interfaces with external systems Mobile Location Server for setting active presence information Interfaces with LDAP directories Communication Organizer Applications: Provides business class telephony functionality Directory search (corporate, personal, external, LDAP) Presence setting and display Preference control (voice, IM, or ) Localized applications Several end-user communication applications: Personal Assistant-PC (VoIP softphone) Personal Assistant-Web (browser-based) Operator Assistant (IP-enabled operator) Exchange/Domino integration An Essential Component of Ericsson MX-ONE Integrating your communication needs with your IT environment lowers your TCO. Communication Organizer Server uses Microsoft s Active Directory, server-based solutions, and IP-enabled solutions (soft client and operator), reducing hardware costs while increasing flexibility and accessibility. And with Communication Organizer Applications, you have the freedom to decide which applications best suit your needs. Regardless of your choice, the users have access to similar functionality and can control their communication needs from any of the applications. Increasing Efficiency With Communication Organizer, staff can: Improve their availability to customers and colleagues. Decide how they communicate (voice, IM, ). Reply to queries efficiently. Keep user information up-to-date. Eliminate the need to memorize contact information. Communication Organizer Server Provides access and information to features offered by the applications. Directories A corporate directory contains information pertinent to subscribers and their extensions. You can customize your database content with user-defined fields. Directories accessible from the applications include: corporate directories, personal contacts and LDAP directories. Business Class Telephony The Communication Organizer Server features an interface for applications in providing business class telephony. Activity Management When an incoming communication request is received, user preferences assist the communication system in finding the appropriate user. Activity, also known as presence status, refers to what the user is doing at the time working, attending a meeting, eating lunch, etc. Preference determines how communications (voice, instant messaging or ) are established for each activity type. The user can set up multiple find-me orders with each order defining the devices to call, the duration of ring signals, whether call screening will be activated, etc. Messages can be sent via IM from Communication Organizer, as text messages to mobile phones or as e- mail. Activity and preference information is displayed on the clients within Communication Organizer. An activity for a user can be set in a number of ways from Personal Assistant-PC, Personal Assistant-Web, Operator Assistant, scheduled in Outlook or Notes, with the team function (monitor feature), and with the Mobile Location Server. Instant Messages Text-based instant messaging is available and features multiple parties (chat), predefined messages and format conversion as needed (PC, SMS, ). Contact Lists Users create lists of people users frequently contact. A contact list shows the current activity and the preferred method of communication for each person on a list.
3 Server-Based Exchange/Domino Integration Add-ins are used to integrate with Exchange and Domino. One function allows users to associate activities in calendar appointments. And with the Communication Organizer toolbar, users can: Launch Personal Assistant-PC. View online statuses of senders. Start IM sessions. Reply and forward s via IM. Initiate calls to senders. Display contact lists. Server-Based Call Log The call log is shared between the Personal Assistant-PC and Personal Assistant-Web applications. The calls can be sorted with a single mouse click. Security Directory Access: For directory update requests, the Communication Organizer Directory API requires the client applications to supply a valid time-based security token. Sensitive data is encrypted. Network Transport: Both SSL and IPSec can be enabled. Interfaces Ericsson Open Application Server: An interface for client applications that relays third-party call control requests and receives extension statuses from the MX-ONE Telephony System. Mobile Location Server: Retrieves mobile device location data from a Mobile Location Server in a mobile operator network to set presence status. VSI: Provides interface for sending and receiving VIM (Message Diversion) requests with MX-ONE Messaging. LDAP: Provides an open interface for searching for and retrieving entries on an LDAP directory server using the standard LDAPv2 or LDAPv3 protocols. CAAPI: Call accounting applications can import directory data on a scheduled basis from a single point-of-entry. Ericsson MX-ONE Communication Organizer Operator Assistant 3.0 With Ericsson MX-ONE Communication Organizer Operator Assistant you have a professional interface to your customers where inquiries are handled proficiently by instantly supplying switchboard operators with the information they need. This powerful and easy-to-use application can be adapted to the personal preferences of any operator, further enhancing productivity. Switchboard operators have all the tools necessary at their fingertips to ensure customer satisfaction, including call handling, directory access and activity management integrated into a single PC interface. An Essential Component of Ericsson MX-ONE Ericsson MX-ONE Communication Organizer Operator Assistant provides the ultimate in fast, flexible and powerful call handling. Ericsson MX-ONE Communication Organizer Operator Assistant can also be equipped for use by visually impaired operators by adding a speech synthesizer and/or Braille keyboard. Key Benefits Ericsson MX-ONE Communication Organizer Operator Assistant offers many benefits that directly address the business needs of today s enterprises: Prompt location of people for quick processing of calls IP-based for flexible configurations and reduced hardware costs Activity management handling Instant message capability for communication with other Communication Organizer users Rapid learning curve; new operators learn this application faster than traditional consoles. Fast, efficient call handling allows callers to reach the right person the first time. Improved caller service for increased customer satisfaction Access to all directory information Progressive searches for all directory search fields User-customizable workspace External directory read access using LDAP V3 The Power of Corporate Communications for Your Business In addition to VoIP, Ericsson MX-ONE Communication Organizer Operator Assistant provides easy access to a wide range of Ericsson MX-ONE features. Ericsson MX-ONE Communication Organizer Operator Assistant is the most powerful application in our Communication Organizer suite. Operators are given more privileges than others and more information is presented to make call management as efficient as possible. Features Subscriber Search Search window field customized to suit each operator s preferences Combined search of multiple directory fields Alternative spelling search of subscriber names Progressive search in all fields
4 All directory data fields can be searchable Search by keyword (unlimited number of keywords per subscriber) Search for subscribers in same department or room, and with same keyword External directory search using LDAP access Changes in directory databases immediately available to operators Subscriber Display All details from a directory entry for a subscriber available at a single touch of a key Confidential data presented for operators having the appropriate privileges Photo display of subscribers when required Activity Handling Notepad for message-taking during calls Single-key activation for details, messages and activity management screens Set activities for users or groups of users. Presentation of return-times on search screen Messages can be printed or ed (through MAPI) to GSM/SMS or other mail systems. Absence times entered from external applications (e.g., MS Outlook) are maintained in the Communication Organizer system. Call Handling Single-key access for normal call handling: Answer Extending Call splitting Serial marked calls Parking End-to-end DTMF Intrusion Call retrieve Call offer Console present/absent marked Page Privacy (mute) Manual ring Identification request Conference Automatic or manual answer selection Automatic or manual extend selection Detailed display information for parked calls (manage up to six calls on hold) Usability Menu bar access for mode settings and other features Easy/view icons for all calls, messages and activity information The following items can be customized by each operator: Screen size (if used in combination with other applications) Font, size and color Function key assignment Search delimiter Name display order, in left and right display boxes Department search display order Contents of directory window Typing speed Profiles for operators that can be used to limit access to confidential information Context-sensitive online help Interaction Read access to external directories using LDAP V3 interface. Operators can search both the Communication Organizer directory and other LDAP servers. Ericsson MX-ONE Communication Organizer Personal Assistant-PC 3.0 With Ericsson MX-ONE Communication Organizer Personal Assistant-PC you can make and receive calls directly from your PC just as easily as from your office phone. All you need is a connection to your corporate network. An easy-to-use graphical interface with plug-and-play functionality provides business class telephony along with access to your corporate directory, and allows you to manage your personal number profiles and activity information. An Essential Component of Ericsson MX-ONE For organizations looking to prepare for future convergence technologies while leveraging existing communication assets, Ericsson MX-ONE Communication Organizer Personal Assistant-PC is the perfect solution. With Ericsson MX-ONE Communication Organizer Personal Assistant-PC, our commitment to feature-rich solutions continues. Key Benefits Communication Organizer Personal Assistant-PC offers many benefits that directly address the business needs of today s enterprises:
5 Enables a mobile workforce by allowing employees to work effectively in the office, at remote locations or from home using the same extensions and businessclass telephony features. Lets employees manage their means of communications based on specified activities, and choice of format and device for communications. Improves productivity by providing single-source access to telephony, directories and messaging features Click-to-dial calls just click the name of the person to be called. Single-number access enhances communications between employees and customers regardless of location. Hotkey dialing from other applications Instant messages to any other Communication Organizer user Reduces costs by centralizing administration, reducing the number of desktop phones and reducing internal traffic to operators, thus greatly improving the level of service offered to customers and external callers. Strengthens customer loyalty with effective communication tools, allowing employees to be more efficient and responsive to customer demands. Mobile phone control via Bluetooth interface The Power of Corporate Communications in Your PC Communication Organizer Personal Assistant-PC is a software-based IP phone. In addition to VoIP, it provides easy access to a wide range of Ericsson MX-ONE Telephony Server features. Now employees can stay connected whether working in the main office, at a branch site or at remote locations, or even from home via a VPN connection. Using IP telephony over a corporate LAN/WAN allows employees to access the same features as if they were in the office, while reducing telephone charges. Communication Organizer Personal Assistant-PC, a Microsoft Windows-based client application, provides the following functionality: VoIP Activity management Monitor feature (Administrative Assistant) Business class telephony Support of an array of directories to search and dial Instant messaging Intelligent routing of calls Presence, location, calendar, activity-driven Based on preferred communication type: Voice, IM, or Contact list management Server-based calendar integration with Exchange/Outlook and Domino/Lotus Notes Add-ins for access to PA-PC features directly from Outlook and Notes Call log Activity Management Communication Organizer Personal Assistant-PC supports activity management. This feature allows users to set their preferred means of communication (voice, IM, ) based on their presence information (working, meeting, out of office, etc.). Administrative Assistant Monitor Feature Answering and handling management s communications is made easy through Ericsson MX-ONE Communication Organizer Personal Assistant-PC. Through an extended dialog interface, Administrative Assistants can monitor up to 30 extensions and answer incoming calls through an Ericsson MX-ONE Telephony System extension. The Administrative Assistant is also able to set, change or delete activity information for a monitored person with a single easy to-use interface. Business Class Telephony Features: Make call Answer call Hang up call Set/Cancel callback Call forwarding (follow-me) Hotkey dialing Last number redial Transfer call Conference call Hold/retrieve call Message waiting indication Phone diversion indication DTMF (tone) sending Handle multiple calls Call log/call list Call status display Volume control Monitor (Administrative Assistant) Activity management Secure log-on to gatekeeper Search and Dial from Directories With Communication Organizer Personal Assistant-PC and directory integration, users always have access to the following directories: corporate, Outlook or Lotus Notes personal contacts, and LDAP directories. Users can easily search by first or last name. Calls are made with click-and-dial just click the name of the person you want to call or press the Enter key after highlighting an entry.
6 Exchange/Domino Integration Available integrated features with Exchange/Domino: Calendar add-in: Drop-down menu in calendar allows selection of appropriate activity. Communication Organizer Server automatically sets the selected activity for an appointment; recurring appointments are supported. Toolbar: Launch Personal Assistant-PC Communication Organizer online status for sender Start IM session with selected sender Reply to received via IM Forward via IM Initiate call to selected sender Show contact list (buddy list) Capacity Only one instance of Ericsson MX-ONE Communication Organizer Personal Assistant-PC can be running at a time on a PC. Up to six simultaneous calls are supported. A list of the 10 last-dialed numbers is maintained. Results of progressive directory searches are limited to 100 entries. Up to 100 calls are logged in the call log/call list Ericsson MX-ONE Communication Organizer Personal Assistant-Web 3.0 Ericsson MX-ONE Communication Organizer Personal Assistant-Web is about making information accessible to everyone. With this browser-based solution, there is no need to deploy and administer client applications. Ericsson MX-ONE Communication Organizer Personal Assistant- Web provides business class telephony along with access to corporate directories, and allows users to manage their personal number profiles and activity information. An Essential Component of Ericsson MX-ONE For organizations looking to prepare for future convergence technologies while leveraging existing communication assets, Ericsson MX-ONE Communication Organizer Personal Assistant-Web is the perfect solution. With Communication Organizer Personal Assistant-Web, our commitment to feature-rich solutions continues. The Power of Corporate Communications from Your Browser Communication Organizer Personal Assistant-Web is a browser-based solution that provides easy access to a wide range of Ericsson MX-ONE Telephony Server and Communication Organizer business features. Your inhouse, remote, mobile and home office workforce will be empowered with directory accessibility along with a host of business features from the Internet Explorer or Netscape browser interfaces. Key Benefits Ericsson MX-ONE Communication Organizer Personal Assistant-Web offers many benefits that directly address the business needs of today s enterprises: Enables a mobile workforce by allowing employees to work effectively in the office, at remote locations or from home using the same extensions and businessclass telephony features. Lets employees manage their means of communication based on specified activities, and choice of format and device for communications. Improves productivity by providing single-source access to telephony, directories and messaging features. Click-to-dial calls just click the name of the person to be called. Single-number access enhances communications between employees and customers regardless of location. Reduces costs by centralizing administration, reducing the number of desktop phones and reducing internal traffic to operators, thus greatly improving the level of service offered to customers and external callers. Strengthens customer loyalty with effective communication tools, allowing employees to be more efficient and responsive to customer demands. Customizable, user-friendly GUI Enables companies to publish real-time corporate-wide phone directories on their networks (intranets) or publish the service on their external Web pages (Internet) as an added service to their customers. Does not require client set-up. Installation and administration tasks are limited to the server. Business Class Telephony Features: Make call Answer call Hang up call Set/Cancel callback Call forwarding Last number redial Transfer call Conference Park/Retrieve call Phone diversion indication DTMF (tone) sending Handle multiple calls
7 Call log/call list Activity management Call status display Features Able to search the Communication Organizer corporate directory, Outlook personal contacts on Exchange and LDAP-compliant directories Displays images stored in the Communication Organizer directory Schedules activities including recurring activities Manages location activities (in office, out of office, home) Defines profile call sequence, including profile naming, how long to call each device and call screening Localization (translation into local language) by distributor/customer Customization of GUI by distributor/customer User-customizable search features. Users can decide what they want to search for (e.g., name, number, ID, keyword, etc.). Personal options include device to call from (Free Seating), language, items to display in search results, etc. Associate profiles with activities: Preferred communication: Choice of voice, IM or e- mail Call sequence name: Voice profile to be used Message profile: Specifies where the IM should go PC, SMS or Diversion: Determines if message diversion should be used Communication Organizer Client Hardware and Software Specifications: Microsoft Windows 2000 and Windows XP Applications: Operator Assistant: Pentium IV 1GHz 20 MB Hard Drive 512 MB RAM Minimum 1024x768 SVGA monitor Network card and TCP/IP network protocol IP telephone for voice communications PA-PC: Windows-compatible full duplex sound card. USB, full duplex headset with microphone is recommended Bluetooth integration supported for Bluetoothenabled devices Standards supported H.323 ESSP (Ericsson Supplementary Service Protocol) G.711, G.723, G.729a and G.729ab coder/decoder (codec) PA-Web: Browser: Microsoft Internet Explorer 5.5 or later, or Netscape 7.1 or later Compatible Java Virtual Machine No client-side installation Technical Information Communication Organizer Server Hardware and Software Specifications: Microsoft Windows 2003 server, Standard Edition Uses Microsoft Active Directory Compatibility Ericsson MX-ONE Communication Organizer is compatible with: Ericsson MX-ONE Telephony System 3.0 Ericsson MX-ONE Manager Identity 3.0 Ericsson MX-ONE Messaging 4.1 Exchange Server 2000 and 2003 Domino Server 6.x LDAPv2 or LDAPv3 Directory Servers Mobile Location Server
8 Ericsson Enterprise AB SE Stockholm EN/LZT RB Ericsson Enterprise AB, 2006 Subject to alterations without notice. Produced in Sweden on Eco-labeled paper XGS ComPrint
Choose UNIVERGE Desktop Telephones
NEC UNIVERGE Desktop Telephones Contents 4 UNIVERGE IP and Digital Desktop Telephones 5 Elegantly Designed & Feature Packed 6 Supply Freedom of Choice 7 Achieve a Premier Multimedia Experience 8 Maximize
More informationRetired. HP VCX Desktop Communicator Outlook Edition Software
Overview (Retired) Models HP VCX Desktop Communicator Software HP VCX Desktop Communicator Outlook Edition Software JE435A JE436A Key features Seamless interaction with Microsoft Outlook Multiple SIP-based
More informationFeature Seat and Device Summary
CLOUD VOICE COMPREHENSIVE, ENTERPRISE-GRADE COMMUNICATION Feature Seat and Device Summary Customized Cloud Communication Services Cloud gives companies the benefits of a cloud service such as simplified
More informationUNIVERGE IP and Digital Desktop Telephones
UNIVERGE IP and Digital Desktop Telephones Empowering the Smart Workforce www.nec-enterprise.com UNIVERGE IP and Digital Desktop Telephones Contents 4 Elegantly Designed & Feature Packed 5 IP and Digital
More informationD.N.A. 5.6 MANAGEMENT APPLICATIONS
D.N.A. 5.6 MANAGEMENT APPLICATIONS The D.N.A. suite of is composed of management specific and end user. The management allow administrators to maintain, monitor, and adjust configurations and data to maximize
More informationERICSSON BACKSTAGE. Simply effective enterprise communications for today and tomorrow
ERICSSON BACKSTAGE Simply effective enterprise communications for today and tomorrow What if you had a tool that brought more communication efficiency and customer service to you and your enterprise in
More informationAvaya IP Softphone R6 Feature Matrix
Avaya IP Softphone R6 Feature Matrix Operating Systems Windows Vista (Enterprise and Ultimate Editions) 1 No No No No Windows XP (Home & Professional) Windows XP (Tablet PC Edition) 2 No No No No No Windows
More informationBackStage Simply effective enterprise communications for today and tomorrow
BusinessPhone/MD Evolution/ WebSwitch BackStage Simply effective enterprise communications for today and tomorrow What if having a tool that brings more communication efficiency to you and your enterprise
More informationCisco Smart CallConnector Advanced Client
Cisco Smart CallConnector Advanced Client For employees of small businesses to communicate effectively with suppliers and customers in today s competitive business environment, they need ready access to
More informationCollaborate App for Android Smartphones
Collaborate App for Android Smartphones The AT&T Collaborate service provides the Collaborate app to help you manage calls and conferences on the go. The app comes in 3 versions: Collaborate - Mobile Collaborate
More informationBackStage Simply effective enterprise communications for today and tomorrow
BusinessPhone / MD Evolution BackStage Simply effective enterprise communications for today and tomorrow What if you had a tool that brought more communication efficiency and customer service to you and
More informationFusionWorks: Fusion Communicator for iphone 2/24/2016 USER GUIDE
FusionWorks: Fusion Communicator for iphone 2/24/2016 Contents: About this Document.............................................................................................. 4 Audience and Purpose..........................................................................................
More informationPlug-in 3457 User Guide
NN43060-100 Document status: Standard Document issue: 01.02 Document date: 23 November 2009 Product release: 1.1 Job function: Product Fundamentals Type: User Guide Language type: English. All Rights Reserved.
More informationAastra 6725ip Microsoft Lync 2010 Phone Work Smart User Guide
Aastra 6725ip Microsoft Lync 2010 Phone Work Smart User Guide TM 41-001368-00 Rev 01 05.2011 Content Aastra Model 6725ip Work Smart User Guide...........................................................
More informationTDS managedip Hosted Unified Communication (UC) User Guide
Installation and Setup To Install the Application: The application is available for both PC and MAC. To download, visit the TDS Support Site at: http://support.tdsmanagedip.com/hosted To log into the Application:
More informationVoyant Connect User Guide
Voyant Connect User Guide WELCOME TO VOYANT CONNECT 3 INSTALLING VOYANT CONNECT 3 MAC INSTALLATION 3 WINDOWS INSTALLATION 4 LOGGING IN 4 WINDOWS FIRST LOGIN 6 MAKING YOUR CLIENT USEFUL 6 ADDING CONTACTS
More informationIP COMMUNICATION SERVER
IP COMMUNICATION SERVER Ensure Your Business Success In today s highly competitive business environment, effective and reliable communication is critical to the success of your business. Providing the
More informationTelephony and collaboration made easy
Telephony and collaboration made easy Converged VoIP is a Cisco-powered and certified solution that delivers a broad range of Unified Communications solutions via a hosted and flexible pay-by-the-device
More informationCollaborate App for Android Tablets
The AT&T Collaborate service provides the Collaborate app to help you manage calls and conferences on your Android tablet on the go. The Collaborate app for Android tablets provides these communication
More informationUNIVERGE DESKTOP TELEPHONES
UNIVERGE DESKTOP TELEPHONES Empowering the Smart Enterprise www.nec-enterprise.com NEC UNIVERGE Desktop Telephones Contents 4 UNIVERGE IP and Digital Desktop Telephones 5 Elegantly Designed & Feature Packed
More informationUNIVERGE DESKTOP TELEPHONES.
UNIVERGE DESKTOP TELEPHONES Empowering the Smart Enterprise www.nec-enterprise.com NEC UNIVERGE Desktop Telephones Contents 2 Choose UNIVERGE Desktop Telephones Choose UNIVERGE Desktop Telephones The right
More informationEmpowering the Smart Enterprise. UNIVERGE Desktop Telephones
Empowering the Smart Enterprise UNIVERGE Desktop Telephones UNIVERGE Desktop Telephones - The Right Phones for Every Work Situation At a Glance Overview Customizable to meet employees specific communications
More informationMitel Phone Manager - Outlook
Mitel Phone Manager - Outlook Call Control, Presence & IM for MiVoice Office 250 Overview Mitel Phone Manager makes day-to-day office communications simple by giving users complete control over their telephone.
More informationCisco Unified Personal Communicator 7.0
Cisco Unified Personal Communicator 7.0 Cisco Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, enabling easy collaboration every time from
More informationUC App for Android Mobile
UC App for Android Mobile 2018 by Cox Communications. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording,
More informationCommunicator for Android. User Guide. Release 21.3
Communicator for Android User Guide Release 21.3 Table of Contents Contents Table of Contents...2 1 Main Tabs...5 2 Contacts...6 2.1 Add Contacts... 6 2.2 Edit... 7 2.3 Filters... 7 3 Presence...8 4 Instant
More informationMy Instant Communicator for iphone
My Instant Communicator for iphone Alcatel-Lucent OmniTouch 8600 OmniPCX Office Rich Communication Edition User guide 8AL90849USAAed05 02 / 2014 CONTENTS 1. Overview... 3 2. Benefits... 3 3. Connectivity...
More informationWindows Desktop User Guide
1 P a g e Windows Desktop User Guide nextiva.com/support 1 P age Contents About Nextiva App for Desktop... 3 Getting Started... 3 Installation... 3 Sign In... 3 Main Window... 4 Communications Window...
More informationUNIVERGE Desktop IP and Digital Terminals. Fulfilling the promise of UNIVERGE 360
UNIVERGE Desktop IP and Digital Terminals Fulfilling the promise of UNIVERGE 360 No matter your business size, NEC s UNIVERGE family of IP and digital terminals provides you with the right solution to
More informationMicrosoft Lync FAQ s 6/25/2012
Microsoft Lync FAQ s 6/25/2012 1. What is Microsoft Lync? Microsoft Lync is an enterprise-ready, unified communications platform. With Lync, users can keep track of their contacts availability; send an
More informationCisco Unified Personal Communicator Release 8.5
Frequently Asked Questions Cisco Unified Personal Communicator Release 8.5 FAQs 2 Basics 2 Setup 3 Availability 5 Contacts 8 Chat 10 Calls 18 Conference Calls 25 Voicemail 26 Web Meetings 27 Troubleshooting
More informationAastra MX-ONE Telephony Switch.» Built to keep your business moving ahead
Aastra MX-ONE Telephony Switch» Built to keep your business moving ahead Work is what you do. Not where you are. Today s competitive environment has made it necessary to redefine the way you work. Now,
More informationOpenScape UC Application V7
OpenScape UC Application V7 Highly open and flexible unified communications solution that integrates with all your existing applications OpenScape UC Application is a highly open unified communications
More informationOffice Communicator for iphone. User Guide. Release
Office Communicator for iphone User Guide Release 21.3.1 Table of Contents 1 About Communicator for iphone...4 2 Getting Started...5 2.1 Installation... 5 2.2 Sign In... 5 3 Main Tabs...6 4 Contacts...7
More informationShoreTel Communicator for IBM Sametime User Guide. Release 3.0
ShoreTel Communicator for IBM Sametime User Guide Release 3.0 Legal Notices Document and Software Copyrights Copyright 2007-2014 by ilink Kommunikationssysteme GmbH, Berlin, Germany. All rights reserved.
More informationIntegrate Microsoft Office Communicator Client and Microsoft Lync Client for Cisco UC
Integrate Microsoft Office Communicator Client and Microsoft Lync Client for Cisco UC Overview, page 1 Limitations and considerations, page 2 Microsoft Office Communicator, page 3 Microsoft Lync, page
More informationQuick Start Guide. Web Conferencing & Secure Instant Messaging via Microsoft Office Communications Server Apptix Live Support:
Quick Start Guide Web Conferencing & Secure Instant Messaging via Microsoft Office Communications Server 2007 Apptix Live Support: 866-428-0128 Quick Start Guide / Introduction Page 2 of 9 Quick Start
More informationCisco Smart CallConnector Server
Cisco Smart CallConnector Server For small business employees to communicate effectively with suppliers and customers in today s competitive business environment, they need ready access to information,
More informationIntegrate Microsoft Office Communicator and Microsoft Lync Clients for Cisco UC
Integrate Microsoft Office Communicator and Microsoft Lync Clients for Cisco UC Overview, page 1 Limitations and considerations, page 2 Cisco UC Integration for Microsoft Office Communicator client design
More informationXO Hosted PBX Customer Release Notes Call Detail Record Download Service
XO Hosted PBX Customer Release Notes Call Detail Record Download Service March 2015 Release Notes Table of Contents... 1 XO HOSTED PBX CUSTOMER RELEASE NOTES... 1 1 OVERVIEW... 3 2 FEATURE / SERVICE EXPANSION...
More informationSmart UC DESKTOP USER GUIDE VOCUS.COM.AU
Smart UC DESKTOP USER GUIDE VOCUS.COM.AU Document Revision History Table of Contents 1 About SMART UC for Desktop... 4 2 Getting Started... 5 1.1 Installation... 5 1.2 Sign In... 6 1.3 Main Window... 7
More informationCommPortal Communicator Desktop End User Guide 19 Feb 2014
End User Guide 19 Feb 2014 Integra Hosted Voice Service PC Communicator Desktop End User Guide 19 Feb 2014 21 Feb 20134 End User Guide Contents 1 Introduction... 1-1 1.1 Using this End User Guide... 1-2
More informationTHE SOLUTION THAT GROWS WITH YOUR BUSINESS
THE SOLUTION THAT GROWS WITH YOUR BUSINESS KX-NS700 UNIFIED COMMUNICATIONS PLATFORM GREATER FLEXIBILITY, HIGHER QUALITY COMMUNICATION CONNECTING YOUR FUTURE REDUCE COSTS INCREASE SATISFACTION IMPROVE EFFICIENCY
More informationGetting Started with Lync 2010 for iphone
Getting Started with Lync 2010 for iphone Getting started with Lync 2010 on the iphone» Requirements» Installing Lync» Removing Lync» Signing in to Lync» Signing out of Lync Requirements iphone 3GS, iphone
More informationUNIFIED COMMUNICATION AND COLLABORATION An Ideal Unified Communication
UNIFIED COMMUNICATION AND COLLABORATION An Ideal IP@Core Unified Communication Unified Communications and Collaboration Unified Communication enables the users to communicate to other users of the system
More informationD.N.A. 5.4 MANAGEMENT APPLICATIONS
D.N.A. 5.4 MANAGEMENT APPLICATIONS The D.N.A. suite of applications is composed of management specific applications and end user applications. The management applications allow administrators to maintain,
More informationMITEL ANYWARE COMMUNICATIONS IN THE CLOUD
BROCHURE MITEL ANYWARE COMMUNICATIONS IN THE CLOUD MITEL ANYWARE IS A CLOUD-BASED COMMUNICATIONS SERVICE THAT DELIVERS EVERYTHING A BUSINESS NEEDS TO EMPOWER OFFICE-BASED AND MOBILE WORKERS WITH A COMPETITIVE
More informationPCS 60 User Manual. Version 3.2. April 2009 Part No. DOC-MN-PCS60-00
Version 3.2 April 2009 Part No. DOC-MN-PCS60-00 Document No. 005 Version No. V3.2/0409/4 Copyright SpliceCom Ltd SpliceCom Ltd The Hall Business Centre, Berry Lane Chorleywood, Herts WD3 5EX Tel: 01923
More informationCoral Telephones. A Full-featured Family for All Business Environments. Feature IP Telephones. FlexSet Digital Telephones
Coral Telephones A Full-featured Family for All Business Environments Feature IP Telephones FlexSet Digital Telephones Coral Telephones Feature IP Telephones The FlexSet IP Telephone Coral T-200 Series
More informationZultys Advanced Communicator ZAC 2.0 User Manual
December 16 Zultys Advanced Communicator ZAC 2.0 User Manual Author: Zultys Technical Support Department Z u l t y s, I n c. 7 8 5 L u c e r n e S u n n y v a l e, C a l i f o r n i a, U S A 9 4 0 8 5
More informationVirtual Communications Express User Guide Desktop Softphone
User Guide Feature Overview The Virtual Communications Express is a native Microsoft Windows and Apple Macintosh soft client, providing the following communication features: Premier User Standard User
More informationWebEx New user Orientation. Meeting Organizer Guide
WebEx New user Orientation Meeting Organizer Guide OBJECTIVE: AGENDA: I. II. III. IV. Utilize the tools provided at Kent State University to host and attend online meetings via the WebEx application and
More informationAlcatel-Lucent OpenTouch Connection for PC
Alcatel-Lucent OpenTouch Connection for PC User guide R2.x 4215 Table of content 1. OpenTouch Connection for Personal Computer... 3 2. Logging in... 3 3. Application menu... 4 4. Route your calls... 5
More informationHOSTED VOIP - PC CLIENT
HOSTED VOIP - PC CLIENT Getting started user guide June 2012 Application release 8.0 Document version 1 T: 0844 871 8125 support@timico.co.uk www.timico.co.uk The Personal Communicator Client (PC Client)
More informationOmniTouch 8400 Instant Communications Suite. My Instant Communicator for Microsoft Lync User guide. Release 6.7
OmniTouch 8400 Instant Communications Suite My Instant Communicator for Microsoft Lync User guide Release 6.7 8AL 90268USAA ed01 Sept 2012 Table of content 1 MY INSTANT COMMUNICATOR FOR MICROSOFT LYNC...
More informationClient for Cisco UC integration
Overview, page 1 Limitations and considerations, page 2 Cisco UC Integration for Microsoft Office Communicator client design and architecture, page 2 Additional design and architectural specifications,
More informationMitel MiCollab. Keeping People Connected and Productive Anytime, Anywhere, on Any Device
Mitel MiCollab Keeping People Connected and Productive Anytime, Anywhere, on Any Device Effective collaboration among employees, partners and customers is a critical driver of any organization s success.
More informationIP Softphone 2050 and Mobile Voice Client 2050 User Guide
Nortel Networks Communication Server 1000 IP Softphone 2050 and Mobile Voice Client 2050 User Guide Revision history Revision history September 2004 Standard 4.00. This document is up-issued for Communication
More informationThe office for the anywhere worker!!! Your LCB SOFTPHONE: A powerful new take on the all-in-one for a more immersive experience.
The office for the anywhere worker!!! Your LCB SOFTPHONE: A powerful new take on the all-in-one for a more immersive experience. LCB SOFTPHONE FOR SALESFORCE Combine real-time communications and tracking
More informationCisco Unified CallConnector for Microsoft Windows
for Microsoft Windows Cisco Unified Communications is a comprehensive IP communications system of voice, video, data, and mobility products and applications. It enables more effective, more secure, more
More informationAccession Desktop Communicator User Guide
Welcome Accession Desktop Communicator is a unified communications softphone client that you can use on your PC or laptop. With Accession Desktop Communicator, all the rich functionality of your office
More informationAccession Communicator for Desktop User Guide Hosted IP Phone System
Download Accession Communicator: Go to: http://portal.popp.com Number: end user s 10-digit phone number Password: initial password provided by POPP [Login] [Downloads] at the bottom of the screen [View
More informationUC App for Android Tablet
UC App for Android Tablet 2018 by Cox Communications. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording,
More informationMicrosoft Lync 2013 Quick-Start Guide. ThinkTel Communications Professional Services Last Updated: June 18, 2013
Microsoft Lync 2013 Quick-Start Guide ThinkTel Communications Professional Services Last Updated: June 18, 2013 Instant Messaging & Presence Accept an IM request Click anywhere on the picture display area
More informationInterCall Unified Communications User Manual. Draft Outlook Integration edition. This document was updated on January 28, 2009.
User Manual Outlook Integration edition This document was updated on January 28, 2009. InterCall UC Account Phone Number The first time you call your phone number, a chime sounds followed by: Welcome.
More information8x8 Virtual Office Online with Softphone User Guide
User Guide Version 2.0, February 2011 Contents Introduction...4 System Requirements...4 Supported Operating Systems...4 Supported Browsers...4 Required ports...4 VoIP...4 Operating System Requirements...4
More informationClearspan Hosted Thin Receptionist User Guide RELEASE
Clearspan Hosted Thin Receptionist User Guide RELEASE 21.0.33 November 2016 NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks
More informationMicrosoft Office Communicator 2007 R2 Getting Started Guide. Published: December 2008
Microsoft Office Communicator 2007 R2 Getting Started Guide Published: December 2008 Information in this document, including URL and other Internet Web site references, is subject to change without notice.
More informationBria 2.1 for Windows User Guide
Bria 2.1 for Windows User Guide CounterPath Solutions, Inc. CounterPath Solutions, Inc. Suite 300, Bentall One Centre 505 Burrard Street Box 95 Vancouver BC V7X 1M3 Tel: 1.604.320.3344 sales@counterpath.com
More informationSpectrum Enterprise Anywhere Connect iphone User Guide Hosted Voice Enterprise
Spectrum Enterprise Anywhere Connect iphone User Guide Hosted Voice Enterprise 11/30/2016 Published Version 1.4 Website: http://enterprise.spectrum.com Phone: 866-477-1386 Email: enterpriseinfo@mybrighthouse.com
More informationUnified Meeting 5. connecting customers, colleagues and suppliers. Real-time communication. we are
Unified Meeting 5 Daisy Audio and Web Conferencing User Guide Real-time communication connecting customers, colleagues and suppliers What is Unified Meeting 5 Enhance your communication and make meetings
More informationSASKTEL INTEGRATED BUSINESS COMMUNICATIONS (IBC)
SASKTEL INTEGRATED BUSINESS COMMUNICATIONS (IBC) DESKTOP CLIENT USER GUIDE Version 4 January 2018 TABLE OF CONTENTS About the SaskTel IBC Desktop Client...3 Requirements...3 How to download and install
More information2018 by Cox Communications. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic,
UC App for 2018 by Cox Communications. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
More informationUNIVERGE DESKTOP TELEPHONES
UNIVERGE DESKTOP TELEPHONES Empowering the Smart Enterprise necam.com NEC UNIVERGE Desktop Telephones Contents 4 UNIVERGE IP and Digital Desktop Telephones 5 Elegantly Designed & Feature Packed 6 Supply
More informationIP Softphone 3456 User Guide
NN43080-100 Document status: Standard Document issue: 01.02 Document date: 12 June 2009 Product release: 6.0 Job function: Product Fundamentals Type: User Guide Language type: English. All rights reserved.
More informationBroadTouch Business Communicator for Desktop
BroadTouch Business Communicator for Desktop User Guide Release 20.2.0 Document Version 2 Table of Contents 1 About BroadTouch Business Communicator for Desktop...4 2 Getting Started...5 2.1 Installation...
More informationMiVOIP Business Phone System Communications in the Cloud
MiVOIP Business Phone System Communications in the Cloud offered by: ABSi Telecom MiVoIP is an affordable and feature-rich phone system for small to mid-sized businesses. Fully hosted, maintained and supported
More informationUnified Communications Telephone Orientation
Unified Communications Telephone Orientation http://ucsupport.kent.edu August 2016 Set up Voice Mailbox Press Messages Press * (star key) Enter your 5-digit extension, # (pound sign) Enter 2010, # (pound
More informationKeeping people and teams connected and productive anytime, anywhere, on any device.
Unified Communications with Mitel MiCollab Keeping people and teams connected and productive anytime, anywhere, on any device. www.ipromedia.us MiCollab ensures effective real-time communications, which
More informationFrequently Asked Questions
Frequently Asked Questions Frequently Asked Questions for Cisco Unified Personal Communicator 8.6 and Voice and Video Firmware 8.6 for Cisco Virtualization Experience Client 6215 FAQs 2 Basics 3 Setup
More informationICX Features for Users
ICX UC & Cloud PBX With Cloud ICX, you have all tools needed to offer enterprise PBX, video, presence, instant messaging, contact center solutions, and mobility. ICX Features for Users IXICA ICX is a business
More informationTake your business to the next level with fully integrated unified communications
All your business communications, integrated, efficient, and reliable. Take your business to the next level with fully integrated unified communications INTERMEDIA UNITE Intermedia Unite is a cloud-based
More informationCisco WebEx Social Server: Getting Started Guide, Release 3.1
Cisco WebEx Social Server: Getting Started Guide, Release 3.1 Cisco WebEx Social Server is a people-centric social collaboration platform that can help organizations accelerate decision making, problem
More informationClearspan Communicator User Guide for ios Tablets
Clearspan Communicator User Guide for ios Tablets RELEASE# 20.1.1 JULY 2015 NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Communications,
More informationCisco Smart CallConnector Operator
Cisco Smart CallConnector Operator Cisco Smart CallConnector Operator helps enhance business efficiency by quickly answering the main-number calls and accurately delivering them to appropriate and available
More informationOVERVIEW. for. UCaaS and UCaaS+
OVERVIEW for UCaaS and UCaaS+ Version 1.0 June 30, 2017 Revision History Revision Date Description Initials 1.0 6/30/17 First published version. CS Purpose Use this overview to become familiar with NHC
More informationUser s Guide for Polycom HDX Desktop Systems
User s Guide for Polycom HDX Desktop Systems Version 2.5 December 2008 Edition 3725-26470-002/A Version 2.5 Trademark Information Polycom, the Polycom logo design, SoundStation, ViewStation, and VSX are
More informationVirtual Communications Express User Guide Mobile for iphone
User Guide Mobile for iphone Feature Overview By adding Virtual Communications Express Mobile to an ios platform, you can leverage a convenient and intuitive interface for mobile calling services. Calls
More informationTelesnap Snapware 2009
Snapware is a personal productivity and presence management solution with integrated high end CTI functionality. On the one hand a comfortable usage of all telephony functions of the phone system can be
More informationMiCloud Office for desktop
MiCloud Office for desktop User guide MiCloud Office for desktop: User guide Revision: 4.6.4 MiCloud Office for desktop Table of Contents 1. Getting Started... 1 1.1. Installing... 1 1.1.1. Security settings...
More informationQUICK START GUIDE NTS HOSTED PBX CALL MANAGER. Welcome. Getting Oriented
QUICK START GUIDE NTS HOSTED PBX Welcome Welcome to NTS Hosted PBX! This guide is intended to get you up and running with the basic features associated with the product. For more in-depth information,
More informationMOBILITY FOR DESKTOP USER GUIDE
MOBILITY FOR DESKTOP USER GUIDE VERSION 20.0.2 401 Market Street, First Floor Philadelphia, PA 19106 877.258.3722 www.alteva.com Table of Contents 1. About Alteva Mobility for Desktop... 4 1.1. New Features...
More informationClearspan Hosted Thin Receptionist User Guide RELEASE
Clearspan Hosted Thin Receptionist User Guide RELEASE 20.0.33 April 2015 NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks
More informationCisco WebEx Social Server: Getting Started Guide, Release 3.0
Cisco WebEx Social Server: Getting Started Guide, Release 3.0 Revised August 9, 2012 Cisco WebEx Social Server is a people-centric social collaboration platform that can help organizations accelerate decision
More informationCisco IP Communicator
Cisco IP Communicator 2.0 An integral part of the Cisco Unified Communications system, Cisco Unified IP phones provide integrated business capabilities and converged communications features that go beyond
More informationMobileConnect for Android User Guide
MobileConnect for Android User Guide Release 21.5.1 Document Version 2 MobileConnect 888.616.6414 for Android User Guide Table of Contents 1 About MobileConnect for Android...4 2 Getting Started...4 2.1
More informationBria 5 User Guide. For Bria 5 for Windows and for Mac
Bria 5 User Guide For Bria 5 for Windows and for Mac About this document This guide corresponds to version 5.0.1 of Bria 5 for Windows and for Mac. Publication date: 8/15/2017 Copyright 2017 CounterPath
More informationBell Aliant PC Phone User Guide. Release: 10.3
Bell Aliant PC Phone User Guide Release: 10.3 Table of Contents Welcome.. 4 Getting Started.7 Multimedia Communication.22 Presence.50 Sharing.81 Using the IM chat room..95 Advanced set-up 101 Troubleshooting.156
More informationMobileConnect for iphone User Guide
MobileConnect for iphone User Guide Release 21.5.15 Document Version 2 MobileConnect 888.616.6414 for iphone User Guide Table of Contents 1 About MobileConnect for iphone...4 2 Getting Started...4 2.1
More informationAastra 6725ip Microsoft Lync 2010 Phone Work Smart User Guide
Aastra 6725ip Microsoft Lync 2010 Phone Work Smart User Guide TM 41-001368-00 Rev 02 03.2012 Content Aastra Model 6725ip Work Smart User Guide...........................................................
More information