BANK WAYS TO. Secure and convenient banking options to fit your lifestyle. Branches. Online Banking. Phoneline Banking. Mobile Banking.

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1 WAYS TO BANK Secure and convenient banking options to fit your lifestyle Branches Online Banking Phoneline Banking Mobile Banking Post Office Cash Machines

2 Contents 01 What can I do in branch? What can I do in branch? 01 Post Office Services. 02 What can I do with Online Banking? 03 What can I do with Mobile Banking? 04 What can I do with Phoneline Banking? 06 How do I view statements online? 07 What can I do at the cash machine? 08 Safer banking with First Trust Bank. 09 Online Services registration form. Your life is 24/7 So is banking with First Trust Bank First Trust Bank offers many convenient personal banking options so you can bank securely, day and night, 365 days of the year. This is a quick guide on how to maximise your banking options at First Trust Bank. Call charges may vary please refer to your service provider. What can I do at my First Trust Bank branch? Our experienced staff can give you the tailored information you need about our products and services, and managing your finances. We ll also be on hand to show you how to use our Quickbanking options, which are located in our branches. To find your nearest First Trust Bank branch Visit our website and use the branch locator tool Call us on (Monday to Friday, 9am to 5pm) What is Quickbanking with First Trust Bank? Our Quickbanking options are designed to help you carry out your banking transactions securely in a fast and convenient way. Available in branches across Northern Ireland, you can simply pop in and use them: Quicklodge Lodge cash and cheques Lodgements made through the Quicklodge are processed by 5.15pm on the same working day. In-branch tablet Log in to Online Banking to: check your balance, pay your bills and Credit card and transfer money between accounts Visit for useful information on our products and services In-branch telephone Use the in-branch telephone to: Register for Online Services, get a new PAC or activate your PAC. Use Phoneline Banking Make mortgage enquiries Make credit card and debit card enquiries Make general enquiries, including stop a cheque or order a duplicate statement Post Office Services If you can t make it to a First Trust Bank branch, there s always the Post Office, where you can do much of your regular banking, even on a Saturday morning. At the Post Office you can: Check your balance using your Visa debit card and PIN Lodge cash using your Visa debit card or pre-printed lodgement slip Lodge cheques using a pre-printed lodgement slip and post office lodgement envelope Withdraw cash using your Visa debit card and PIN For more information please refer to our website. First Trust Bank Ways to bank Online Mobile Telephone In-branch Call us Click on 1

3 What can I do with Online Banking? What can I do with Mobile Banking? Online Banking Whether you are always on the move, or simply don t have enough hours in the day, First Trust Bank s banking options give you the freedom and flexibility to bank whenever you need to, from wherever you are. With Online Banking you have the flexibility of banking at a time and place that suits you, and our security precautions mean your money is kept safe. It s flexible banking, day and night, 365 days a year. Getting started To get started has never been easier. Simply call , press Hash (#) and one of our Customer Service Advisers will be happy to help you. Our advisers are available between 8am and 12am (Midnight), 7 days a week. Once registered and you have your eight digit Registration Number and PAC (Personal Access Code) you will be able to use Online, Mobile and Phoneline Banking. With Online Banking, you can do the following: Check your account balances View recent transactions on your account View your available funds View pending transactions on your debit card, including the retailer name Transfer money to your own accounts and to any UK bank or building society Pay bills Apply for a Fixed Rate Personal Loan Apply for a personal Overdraft Open a savings account Set up, amend or cancel a regular payment View and cancel direct debits Manage your savings account View and print estatements Stop paper statements Manage your Cards Update My Details Search for a cheque Send a Secure Message Mobile Banking Mobile Banking is an easy, and convenient way to manage your finances. The service provides the same high level of security as you enjoy with Online Banking. When you first log in to our Mobile Banking App your registration number will be linked (or tethered) to your device. This means each time you log in to the App on that device you will only be asked for three random digits from your PAC (Personal Access Code). This makes the log in process simpler than ever. You can link/tether your registration to a number of devices for example if you use a mobile phone and a tablet to access your Mobile Banking. Should someone else wish to log in to their account on your device, simply choose the One time log in feature which provides the flexibility to log in to the App on a device without registering details to the device. With our Mobile Banking App it is easy to stay in control of your money, you can; Check your account balance (s) with just one tap View your account balances View recent transactions, up to 100 transaction lines View pending transactions including the retailer name Transfer money between your own accounts or to another UK Account* Pay bills within the UK* Manage your Standing Orders View your statements And if you need help, use our Contact Us option. This provides you with a list of contact numbers to make it easier to get in touch. *You can only transfer funds and pay bills to existing accounts and companies you have already set up on Online Banking or by speaking to one of our Customer Service Advisers. Download the App today! Simply download the First Trust Bank Mobile Banking App directly from the App Store or Google Play, and once you ve registered you re good to go. Call charges may vary please refer to your service provider. Data charges may apply. Terms and conditions apply. Apple and the Apple logo are trademarks of Apple Inc., registered in the US, and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc. First Trust Bank Ways to bank Online Mobile Telephone In-branch 2 Call us Click on 3

4 What can I do with Phoneline Banking? Choose the service that best suits your banking needs, depending on the device you have and what you need to do. Take a look at the handy guide below: Features Online Banking Mobile Banking Phoneline Banking Check your account balance Check and search your recent transactions Phoneline Banking With Phoneline Banking, you can bank securely and confidentially over the phone, day or night, 365 days a year. At the touch of a button you can; Hear your account balances and transactions Pay Bills and transfer money within the UK* Hear the PIN of your personal Visa debit card Order a statement Change your Personal Access code Speak to a Customer Service Adviser *You can only transfer funds and pay bills to existing accounts and companies you have already set up on Online Banking or by speaking to one our Customer Service Advisers. Need Help? If you need help and want to speak directly to a Customer Service Adviser, call Phoneline Banking on , log in and choose option zero (0) and one of our Customer Service Advisers will be happy to help you. Our advisers are available between 8am and 12am (Midnight), 7 days a week. Important Information Terms and conditions apply and full details are available on onlinebanking, from any First Trust Bank branch, or call Phoneline Banking on We are covered by the Financial Ombudsman Service. You can get a leaflet about this from any of our branches or by visiting our website at Check your pending transactions Transfer money between your own accounts and any UK clearing bank * * Pay your bills and Credit cards * * Apply for a Fixed Rate Personal Loan Apply for a personal Overdraft Open a savings account Set up regular payments / standing orders View, amend or cancel your regular payments / standing orders View or cancel direct debits Cheque search Stop paper statements View or print estatements Order a statement Manage your Credit card Manage your Visa debit card Manage your savings account Hear the PIN for your personal Visa debit card Send a Secure Message Update My Details Quick balance List of useful contacts Access to banking services day and night 365 days a year day and night 365 days a year day and night 365 days a year day and night * You can only transfer funds and pay bills to existing accounts and companies you have already set up on Online Banking Foreign Exchange rates/calculator and Branch and ATM locator are available on our website Call charges may vary please refer to your service provider. First Trust Bank Ways to bank Online Mobile Telephone In-branch 4 Call us Click on 5

5 How do I view statements online? What can I do at the cash machine? How do I view estatements? You can view your estatements through Online Banking and the Mobile Banking App. To view your estatements on Online Banking simply choose, Accounts then estatements you will be provided with a list of your accounts and choose the option to view your estatement, order a statement or stop paper statements. To view your statements through the Mobile Banking App simply choose Services then Statements, choose the account you wish to view the statement for and you will be provided with all the statements available to view. Your estatements will be available for viewing on Online Banking and the Mobile Banking App as often as you receive them by post (or would have received them by post if you have opted to stop your paper statements). When you have opened your estatement, you can then choose to save or print it. What are the benefits of online statements? estatements are a free, convenient and secure method of receiving your personal account statements and personal credit card statements via Online or Mobile Banking instead of by post This service is available to anyone registered for Online Services who has an eligible account Using estatements reduces the need to order duplicate statements from your First Trust Bank branch or over the phone You can view and print whenever you need a copy of your statement You don t have to worry about storing or safely disposing of your bank and credit card paper statements estatements are available for up to seven years. How do I stop receiving paper statements? 1. Log in to Online Banking and click Accounts from the top of the screen then select estatements 2. Select Stop paper statements 3. Select the account(s) you wish to stop receiving paper statements for and click Next 4. Read and accept the estatements terms and conditions and click Next to continue 5. You will then be advised that you have successfully stopped your paper statements Cash machines Cash machines are not just for cash transactions. Using your First Trust Bank Visa debit card and PIN you can also complete balance enquiries, top up your mobile phone, change your PIN and order a mini statement for your account. How do I use a First Trust Bank Visa debit card? The First Trust Bank Visa debit card allows you to access money from your bank account. The card is widely accepted in millions of shops and cash machines around the world where you see the Visa debit sign and can be used to: Make purchases at Point of Sale (POS) in shops or supermarkets Make purchases with Cashback* up to 100 Make withdrawals of up to 500 per day from cash machines displaying the LINK or Visa logos Shop online or over the phone Make Contactless payments where you see the Contactless sign *Cashback is only available in the UK and amounts are at the merchant s discretion. Not all merchants will offer Cashback. Contactless Payments** Contactless is the faster way to pay for everyday items. Contactless technology allows you to pay for items that cost 30 or less, quickly and securely. If there is a Contactless symbol located under the Visa debit logo on the front of your debit card, then your card is enabled for Contactless payments. Occasionally, you ll be asked to enter your PIN for what would normally be a Contactless transaction, just for added security. **Contactless cards are only available on current accounts First Trust Bank Ways to bank Online Mobile Telephone In-branch 6 Call us Click on 7

6 Safer banking with First Trust Bank. Security At First Trust Bank we understand how important the security and confidentiality of your information is to you. Your security is our highest priority and we use a range of security measures to protect your accounts. For your added peace of mind visit our Security Centre on or pick up the Take Five to Stop Fraud brochure available in our branches. Card reader The card reader is a security device that works in conjunction with your First Trust Bank Visa debit card and PIN to generate unique security codes which are used to complete certain Online Banking transactions. Order a First Trust Bank card reader through the Service and Settings section on Online Banking or call Phoneline Banking on , log in and choose option zero (0) and one of our Customer Service Advisers will be happy to help you. Our advisers are available between 8am and 12am (Midnight), 7 days a week. The card reader provides an additional control for keeping your money safe from online fraudsters. Online Services registration form Please fill in this form and return it to FREEPOST RTKE-LYHS-ZXUY, Online Services, 92 Ann Street, Belfast, BT1 3HH. Personal details Second account holder (joint account holder) (see the note below) First account holder Title: Mr, Mrs, Miss, Ms, Other Title: Mr, Mrs, Miss, Ms, Other First name (or names): Surname: First name (or names): Surname: Business name: (if this applies) Business name: (if this applies) Home address: Home address: Postcode Postcode D D M M Y Y Y Y Home phone number: Mobile phone number: Work phone number: address: Date of birth: Country of birth: D D M M Y Y Y Y Home phone number: Mobile phone number: Work phone number: address: Date of birth: Country of birth: Note: The Second account holder section above should be filled in if the account is a joint account and the second account holder wants to register for Online Services. Each party will receive their own individual Online Services registration number and personal access code (PAC). Sort code Main bank account number Visa credit card number Visa credit card number MasterCard credit card number MasterCard credit card number Joint accounts We give you permission (until further notice) to provide access via Online, Mobile and Phoneline Banking to the account or accounts in joint names. All account holders must sign below. Failure to do so will result in access to the joint account or accounts not being available via Online, Mobile and Phoneline Banking. I want to register to provide access to my joint account or accounts. Declaration I/We want to register for Online Services. Please issue me with a registration number and PAC. I/We confirm that the information I have provided is true and correct. Data protection notice - How we use your information. By signing this form you consent to the use of your personal information as indicated in the Data Protection Notice - How We Use Your Information, within the Personal banking (current, select deposit and youth accounts) Terms and Conditions. ACCOUNT HOLDER SIGNATURE(S) First account holder s signature Date Second account holder s signature Date First account holder Registration number Issued by Second account holder Registration number Authorised by First Trust Bank Ways to bank Online Mobile Telephone In-branch 8

7 Notes What to remember to do next...

8 If you need this brochure in Braille, in large print or on audio, ring or ask your branch. Customers with hearing difficulties can use our Text Relay service by dialling In Branch Call charges may vary, please refer to your service provider. First Trust Bank is a trade mark of AIB Group (UK) p.l.c. (a wholly owned subsidiary of Allied Irish Banks, p.l.c.), incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. FTM/DBP62 08//17