STA Travel ISIC CashFLEX Card

Transcription

1 STA Travel ISIC CashFLEX Card Product Disclosure Statement START THE ADVENTURE INSTORE. ONLINE. MOBILE 802 Tuxedo Australia Legal Docs Update v2.indd 2 19/05/ :0

2 Introduction This Product Disclosure Statement ( PDS ) version 1 is dated March 2015 and is issued as required under the Corporations Act This PDS is designed to assist you in deciding whether to acquire the STA Travel ISIC CashFLEX Reloadable Visa Prepaid Card ( Prepaid Card ). It is important that you read and understand this document along with the full terms as contained in the Terms and Conditions section of this PDS before making your decision. You should also keep the PDS for your future reference. This PDS contains general information only and does not constitute a recommendation or opinion that a Prepaid Card is appropriate for you. It does not take into account your personal objectives, financial situation or particular needs. Any advice in this PDS is general advice only. You should consider the appropriateness of any general advice to your circumstances before acting on it. If you do have any questions please contact us. Updates Relating to this PDS Information in the PDS may be subject to change from time to time. Where the change is not materially adverse, you will be able to find out the new information via the internet at com.au/cashflex-isic ( website ). Alternatively, you may request a paper copy of this information free of charge by writing to GPO Box 82, Melbourne VIC Where new information is materially adverse information, we will either issue a new PDS or give notice setting out the updated information. Eligibility and General Description of the Prepaid Card To apply for our reloadable ISIC Visa Prepaid Card you need to be 18 years old, resident in Australia and a full time student in accordance with the ISIC definition for Australia, refer to the ISIC website for the details of the criteria For a list of acceptable identification documents, please visit You can load value to the Prepaid Card and then use the Prepaid Card to access its available balance anywhere in the world where Visa Prepaid Cards are accepted. The Prepaid Card is not a credit or charge card and the Prepaid Card balance does not earn interest. 02 Tuxedo Australia Legal Docs Update v2.indd 3 19/05/ :0

3 Prepaid Card Issuer The Prepaid Card is issued by Bendigo and Adelaide Bank Limited ( The Issuer ), ABN , Australian Financial Services Licence No ; pursuant to a license from Visa Worldwide PTE Limited. If you acquire the Prepaid Card you will have a contract with The Issuer. The Issuer is an authorised deposit-taking institution authorising it to provide financial product advice for, and deal in, certain products including the Prepaid Card. The Issuer can be contacted via: Mail: Bendigo and Adelaide Bank Limited, The Bendigo Centre, PO Box 480, Bendigo, Victoria Phone: or Prepaid Card Manager and Distributor The Prepaid Card is managed by Tuxedo Money Solutions Pty Ltd ( Tuxedo ) ABN who are an authorised representative of Bendigo and Adelaide Bank Limited. Tuxedo is also responsible for providing various cardholder services, e.g. providing lost and stolen services and assisting with general enquiries about the use of the Prepaid Card. ISIC Australia is operated in Australia by STA Travel Pty Ltd (ABN ). STA Travel Pty Ltd is the distributor of the Prepaid Card. Cardholder Services can be contacted via: Mail: GPO Box 82, Melbourne VIC 3001 Phone: or customercare@statravelprepaid.com.au Roles and Responsibilities of the Prepaid Card Manager and Issuer The Issuer is a member of Visa and is responsible for the settlement of transactions using the Prepaid Card, but may outsource these functions to service providers. Tuxedo is responsible for managing the distribution of the Prepaid Card under an arrangement with The Issuer, but no one is authorised to give any financial product advice about the Prepaid Card on The Issuer s behalf. Neither Tuxedo, nor anyone else acting on its behalf, has the authority on behalf of The Issuer to tell you anything about the Prepaid Card that is inconsistent with the information in this PDS. 02 Tuxedo Australia Legal Docs Update v2.indd 4 19/05/ :0

4 Neither Tuxedo, nor anyone else acting on its behalf, may do anything else on The Issuer s behalf other than marketing and arranging for the issue of and providing customer services for the Prepaid Card. Significant Benefits The significant benefits of the Prepaid Card include: a. the Prepaid Card can be used to pay for goods and services from merchants in Australia and around the world who accept Visa Prepaid Cards. b. the Prepaid Card can be used to withdraw cash at participating ATMs who accept Visa Prepaid Cards around the world. c. the Prepaid Card can be used to make purchases online at merchants who accept Visa Prepaid Cards for electronic transactions. d. the Prepaid Card is reloadable (through multiple channels) which means that you can add extra funds to it as many times as you like within its applicable limits. e. staying in control by having access to spend only the value that you have loaded to the Prepaid Card. Significant Risks The significant risks associated with the Prepaid Card include: a. the Prepaid Card will expire after a period of 1 year from the date of issue. This date is shown on the front of the Prepaid Card. The card is nonchangeable and non-refundable. b. after the expiry date shown on the front of the Prepaid Card, you will not be able to use that Prepaid Card and will be unable to access any remaining value on that expired Prepaid Card. However, see Section 6.3 of the Terms and Conditions for a replacement card only if damaged. c. unauthorised Transactions can happen using the Prepaid Card if it is lost or stolen, a personal identification number (PIN) is revealed to any other person, as a result of fraud or if you leave your Prepaid Card in an ATM. d. you may be liable for losses resulting from an Unauthorised Transaction under the Terms and Conditions of the product outlined in this PDS. e. you might not be able to get your money back if unauthorised or unintended transactions occur. 02 Tuxedo Australia Legal Docs Update v2.indd 5 19/05/ :0

5 f. unintended transactions can happen if electronic equipment with which the Prepaid Card is being used is operated incorrectly or incorrect details are input. g. if the electronic network enabling the use of the Prepaid Card is unavailable, you may not be able to undertake transactions or get information using the Prepaid Card. Neither The Issuer nor Tuxedo is liable in this event. h. the Prepaid Card could be lost, destroyed or stolen. In this case, if you do not have your current contact details registered with us, we may be unable to authenticate you as the Prepaid Cardholder and will not be able to issue you a replacement Prepaid Card. Other Important Information The full terms of the contract are contained in the Terms and Conditions section of this PDS and here are some other important things that you need to be aware of about the Prepaid Card: The eccount is an online wallet and neither this amount (nor the Prepaid Card amounts) earns interest on balances held. Although The Issuer is an authorised deposit-taking institution carrying out banking business in Australia, the acquisition of, or value loaded to, the Prepaid Card does not represent a deposit with or investment with The Issuer. Therefore, you do not become a depositor with The Issuer by holding the Prepaid Card. If you have another deposit account with The Issuer, the value loaded to your Prepaid Card is not counted in working out how much money you might have on deposit with The Issuer for any purpose. Certain limits apply to the use of and reloading of the Prepaid Card including a maximum available balance at any time of $20,000, a maximum of $50,000 cumulative value of load transactions in any year, and a maximum single load of $15,000. Value loaded on the Prepaid Card will usually become available for use by you immediately for transactions carried out in store and within 3 business days (depending on your financial institution) for transactions carried out via Direct Credit (e.g. online from your bank account using a Pay Anyone instruction) or BPAY. A longer period may apply in some circumstances, such as if there is a delay in your financial institution processing a transaction, or reviews are taking place. 02 Tuxedo Australia Legal Docs Update v2.indd 6 19/05/ :0

6 Your financial institution may charge a fee for this service and you may need to register for internet banking with your financial institution. Fees & Limits Card Purchase Fee $30 Transaction Fees AU Purchase Transactions AU ATM Withdrawals* $1.50 Overseas Purchase Transactions Overseas ATM Withdrawals* $1.50 (Free of charge if withdrawing over $250 in a single transaction) Top Up Fees Instore 1% BPAY 1% Online Credit Card Load 1% Online Debit Card Load 1% Card Limits Maximum Card Balance (at any time) $20,000 Maximum Instore Load (credit/debit card) $15,000 Maximum Instore Load (cash) $5,000 Maximum BPAY Load (at any time) $5,000 Maximum Online Debit Card Load (at any time) $2,000 Maximum Online Credit Card Load (at any time) $2,000 Maximum Annual Load $50,000 Maximum Daily ATM Withdrawal $1,000 ($500 per transaction) Maximum Annual ATM Withdrawal $50,000 Maximum Retail Purchase (at any time) $20,000 Maximum Annual Retail Purchases $50,000 Information and Alerts Online Balance & Transactions Load Alerts by Customer Care Lost and Stolen Line** or from a mobile or overseas SMS Services*** Check Balance by Text Load Alerts $0.40 Card to Eccount Transfer $0.40 Eccount to Card Transfer $0.40 Lock Your Card Unlock Your Card PIN Reminder (Requested via Customer Care) Activate Card Other Charges Paper Statement $15.00 Investigation Fee $30.00 Damaged Replacement Card $5.00 Dormancy**** $4.00 per month (after 12 months inactivity) Closure Expiry Card valid for 12 months *When you use your Prepaid Card at an ATM, you may also be subject to applicable fees, surcharge rules and regulations of the relevant ATM, or other financial institution or association. You will be advised by the ATM operator before you confirm the transaction. 02 Tuxedo Australia Legal Docs Update v2.indd 7 19/05/ :0

7 **Standard network rates will apply. Some service operators may charge more depending upon device and location of call. ***Your service operator will charge you $0.25 for sending SMS from your device. ****A period of 12 months in which no money has been loaded onto or taken off the Card by you. Privacy Statement Your Personal Information (important information about your privacy). By purchasing the Prepaid Card you consent to The Issuer, Tuxedo and any distributor (including outlets) where you may purchase the Prepaid Card collecting, using and disclosing your Personal Information under the Terms and Conditions. The Issuer is required by anti-money laundering legislation to collect Personal Information to identify and verify your identity. If you do not agree to our doing so then we cannot make the Prepaid Card facility available to you and you should not purchase the Prepaid Card. Information will be disclosed to third parties about the Prepaid Card, eccount or transactions made with the Prepaid Card, whenever allowed by law and also when necessary: - for completing a transaction - in order to verify the existence and condition of the Prepaid Card - to utilise services of affiliates who assist in providing the Prepaid Card - if you give us permission - if you owe us money - to comply with our obligations under the epayments Code - if there are legal proceedings in connection with the Prepaid Card - to protect against potential fraud and other crimes Personal Information may also be transferred confidentially to other organisations so that we can run your eccount. We may also inform our partners when you start using your Prepaid Card or eccount. 02 Tuxedo Australia Legal Docs Update v2.indd 8 19/05/ :0

8 However, we will not disclose details of any loads, withdrawals or transactions you make outside of this group. Your Personal Information will be processed outside Australia but all service providers are required to have adequate safeguards in place to protect your Personal Information. You must notify us immediately of any change to your address and other contact details by calling (or if outside Australia). You should also contact us if you change your name. We will not be responsible if you do not receive any notice or correspondence that has been sent in accordance with the contact details you have provided to us. You may be required to provide additional information to The Issuer, Tuxedo or the distributor (including evidence of identity) when purchasing the Prepaid Card or adding additional funds onto it. You are entitled to ask The Issuer and Tuxedo to supply you with any Personal Information that we hold about you. You must submit your request in writing to: GPO Box 82, Melbourne VIC We will delete any incorrect information or correct any errors in any of your Personal Information that come to our notice. To assist us in the provision of the services provided under these Terms and Conditions, in the interest of security and to help The Issuer and Tuxedo maintain and improve their level of customer service, telephone calls may be recorded and or monitored. A full privacy policy can be viewed at the website. This policy sets out our guidelines on management of your Personal Information. Queries and Complaints If you have a query about the Prepaid Card, you should initially tell us using the enquiry facility at the website or us at customercare@ statravelprepaid.com.au. For Unauthorised Transactions and disputes relating to the Prepaid Card, call Customer Care immediately on or +44(0) if outside Australia. Where your Prepaid Card is used for Unauthorised Transactions, we will seek to reverse the transaction if we are able under the Visa Scheme Rules. However, the Visa Scheme Rules only give us this ability if you notify us of the transaction within the relevant time period (i.e. 45 days). It is your responsibility to regularly review your online transaction history to 02 Tuxedo Australia Legal Docs Update v2.indd 9 19/05/ :0

9 identify Unauthorised Transactions. Under the Terms and Conditions, we may not be responsible for any loss to you if you do not dispute an Unauthorised Transaction within the applicable time limit. If the issue cannot be resolved, you may contact us at Bendigo and Adelaide Bank Limited, The Bendigo Centre, Bendigo, Victoria 3550, Australia. Phone: or Fax: If you consider that your complaint has not been resolved to your satisfaction within 45 days, you may be eligible to escalate the complaint to The Issuer s external dispute resolution service. The external dispute resolution service is: Phone: Fax: Mail: Financial Ombudsman Service, GPO Box 3, Melbourne, VIC info@fos.org.au Website: Terms and conditions These Terms and Conditions (version 1 March 2015) apply to your Prepaid Card. You must read them carefully. Definitions Available Balance means the monetary value recorded by us as loaded for transactions using the Prepaid Card, as denominated in Australian dollars, less any purchases, authorisations, cash withdrawals, fees and charges or other amounts debited under these Terms and Conditions; Cardholder or you means the individual holding the prepaid service and Visa Prepaid Card; eccount means the prepaid service established by us in your name; eccount Opening Date means the date on which your prepaid card service is activated; epayments Code means the epayments Code issued by the Australian Securities and Investments Commission in September 2011 (as amended from time to time) which regulates consumer electronic payments; 02 Tuxedo Australia Legal Docs Update v2.indd 10 19/05/ :0

10 The Issuer means Bendigo and Adelaide Bank Limited ABN AFSL/ Australian Credit Licence ; Partner means ISIC Australia or STA Travel Pty Ltd or the STA Travel Group; Pass Code means a password or code that you must keep secret that may be required to authenticate your identity or a transaction. Examples include your Prepaid Card PIN and the memorable word required to allow online access to your Prepaid Card details; Personal Information means the information that The Issuer and Tuxedo Money Solutions Pty Ltd Australia and their respective agents/distributors collect from you, including any application form, correspondence, s, telephone calls, internet communications and transactional information in connection with the Prepaid Card; Prepaid Card means the Visa Prepaid Card that you have received from us; PIN means the unique personal identification number which is provided to you via SMS when your application is completed or when you retrieve it via the online servicing page or by telephoning Customer Care; Load or Reload means to top up or to add money to your eccount or card; Unauthorised Transaction means a transaction not authorised by you, but does not include any transaction carried out by you or by anyone performing the transaction with your knowledge and consent. We, Us or Our means Bendigo and Adelaide Bank Limited or Tuxedo Money Solutions Pty Ltd Australia acting on its behalf in its capacity as Programme Manager; Website means our online site at com.au/cashflex-isic and any additional or replacement website we notify to you as the website for the purposes of these Terms and Conditions from time to time. References to days, times or periods of time in these Terms and Conditions are reckoned according to Australian Eastern Standard Time ( AEST ), unless indicated otherwise. Contact us by: customercare@statravelprepaid.com.au Website: 02 Tuxedo Australia Legal Docs Update v2.indd 11 19/05/ :0

11 Post: GPO Box 82, Melbourne VIC 3001 Telephone Customer Care: or if outside Australia. All telephone calls will be recorded. Calls will be charged at local rates and charged to the nearest second. Calls from outside Australia may cost more, please contact your service provider for details. 1. Your Prepaid Visa Card 1.1 Your rights in relation to the Prepaid Card and eccount are as set out in this agreement. The agreement does not give you any rights against Visa Worldwide PTE Limited. 1.2 Your Prepaid Card is a reloadable Visa Prepaid Card, and value must be loaded onto it in accordance with these Terms and Conditions before it can be used. 1.3 You can use your Prepaid Card at any location that displays the Visa brand Acceptance Mark, including shops, restaurants, online, or on the telephone. Transaction fees and charges may apply see section Before using the Prepaid Card you need to make sure there are enough funds loaded on it. You will not be able and should not attempt to use your Prepaid Card after its expiry date. 1.5 Your Prepaid Card is not a credit card and can only be connected to your bank account for the purposes of loading the card. You will not earn any interest on any funds loaded on your Prepaid Card. 2. Applying for and Activating your Prepaid Card 2.1 To apply for our Prepaid Card you need to be 18 years old, resident in Australia and a full time student in accordance with the ISIC definition for Australia. We will require documentary evidence of who you are, your student status, your address and a photo. For a list of acceptable identification documents, please visit We may check personal information given by you with credit reference or fraud prevention agencies and other organisations. We may perform a search of your credit file in order to verify your identity. The agencies may keep a record of your information and the searches made, however we do not perform a credit check and the search is for identity purposes only and will be recorded as such. 02 Tuxedo Australia Legal Docs Update v2.indd 12 19/05/ :0

12 2.2 You must sign the signature strip on the back of the Prepaid Card as soon as it is received. 2.3 By using the Prepaid Card you are agreeing to these Terms and Conditions, a copy of which you can view on the website or obtain from Customer Care. 2.4 By agreeing to these Terms and Conditions, you also: - acknowledge that you have been given a copy of the Product Disclosure Statement in which these Terms and Conditions are included or have been advised where the PDS can be located online. - acknowledge and agree to the information and disclosures contained in the PDS as they form part of the agreement between you and us except to the extent that these Terms and Conditions provide otherwise or qualify the disclosures and information. 2.5 The Issuer is a subscriber to the epayments Code and warrants that, for as long as it remains a subscriber to the epayments Code, it will comply with it in our dealings with you relating to the Prepaid Card. 3. Loading your Prepaid Card 3.1 Funds can be loaded/reloaded to your Prepaid Card only as specifically provided in these Terms and Conditions. Fees apply; please see section 13 for details of when and how much it will be. 3.2 You can load funds in a number of ways: with cash at STA Travel Stores, by BPAY and at our discretion by using a debit or credit card, subject to satisfactory security checks - simply follow the instructions at the website. 3.3 The minimum amount that can be loaded onto your Prepaid Card at any one time is $100 (Australian dollars). The maximum Available Balance and the maximum value that can be loaded to your Prepaid Card are set out in section Your Prepaid Card cannot be loaded by debit or credit card more than once in any 24 hour period. 3.5 We reserve the right to refuse to accept any particular loading transaction or to disable any particular loading method without notice in the interests of fraud prevention. 3.6 Upon receipt by The Issuer your funds will normally be available for use within one working day, subject to the usual fraud checks. 02 Tuxedo Australia Legal Docs Update v2.indd 13 19/05/ :0

13 4. Using your Prepaid Card 4.1 Detailed instructions on how to use your Prepaid Card are found on the website. You will need to follow these instructions when using your Prepaid Card. 4.2 We will deduct the value of your transactions from the Available Balance on your Prepaid Card. We will also deduct any applicable fees as soon as they become payable by you - see section Retailers may require verification that your Available Balance will cover the transaction amount and initiate a hold of that amount. 4.4 If there is an insufficient Available Balance on your Prepaid Card to pay for a transaction, the Prepaid Card may be declined or the retailer may allow you to pay the balance by some other means. 4.5 You can use the Prepaid Card as often as you like subject to the Available Balance on the Prepaid Card and the limits specified in section 3 and section You are responsible for all transactions using the Prepaid Card. 4.7 If you permit someone else to use the Prepaid Card, you will be responsible for any transactions initiated by that person with the Prepaid Card. 4.8 Like other payment cards, we cannot guarantee a retailer will accept your Prepaid Card. We may also refuse to pay a transaction: If we are concerned about the security of your Prepaid Card or we suspect Your Prepaid Card is being used in an unauthorised or fraudulent manner; If sufficient funds are not loaded on your Prepaid Card at the time of a transaction to cover the amount of the transaction and any applicable fees; If you set up a recurring payment or regular subscription using your card, you must also ensure that there is sufficient Available Balance to cover such payments If there is an outstanding negative balance on the Prepaid Card in accordance with section 11; If we have reasonable grounds to believe that you are acting in breach of this agreement; If we believe that a transaction is potentially suspicious or illegal (for example, if we believe that a transaction is being made fraudulently); or 02 Tuxedo Australia Legal Docs Update v2.indd 14 19/05/ :0

14 4.8.6 Because of errors, failures (whether mechanical or otherwise) or refusals by merchants, payment processors or payment schemes processing transactions If payment will result in a breach by you or us or Visa Worldwide PTE Limited of any applicable laws or regulatory requirements. 4.9 We are not liable in any way when authorisation is declined or an ATM fails to dispense for any particular transaction regardless of the reason If we refuse to authorise a transaction, we will, if practicable, tell you why immediately unless it would be unlawful for us to do so. You may correct any information we hold and which may have caused us to refuse a transaction by contacting us via the website or via customercare@statravelprepaid.com.au If you are entitled to a refund for any reason relating to a Prepaid Card transaction, you agree to accept the refund under the policy of that specific merchant. Refunds may be in the form of a credit to your Prepaid Card, cash refund or in-store credit. If your Prepaid Card is expired or revoked before you have spent any value loaded onto it resulting from a refund (whether or not the original transaction being refunded was made using the Prepaid Card), then you will have no access to those funds In the unlikely event, for any reason whatsoever, a transaction is completed that exceeds the Available Balance on the Prepaid Card it may create a negative balance. This amount shall be reimbursed by you unless it is due to an error on the part of the retailer where the Prepaid Card was presented, in this circumstance we may seek the negative balance from the retailer If a negative balance arises it is not a credit facility and does not mean that a negative balance will be allowed to arise or be increased on subsequent occasions You agree not to make or attempt to make transactions that exceed the Available Balance and remain liable for any negative balance. Until we are reimbursed the negative balance, we may suspend your Prepaid Card. We may discharge the negative balance from any other Prepaid Cards that you hold with us, or against any funds which you may subsequently load onto your Prepaid Card or on any subsequent Prepaid Card ordered by you. You are liable along with any costs or interest we incur in recovering or attempting to recover from you the 02 Tuxedo Australia Legal Docs Update v2.indd 15 19/05/ :0

15 amount you own us. We may use debt collection agencies or other third parties to recover the amounts owed. In addition, we reserve the right to charge you an Investigation Fee for each transaction that you make using your Prepaid Card that results in a Shortfall or increases the Shortfall amount on your Prepaid Card If a person reports that a mistaken payment has been made from the person s account to your Prepaid Card, you agree that we may: - inform that person s financial institution whether or not the Prepaid Card has sufficient credit funds to cover the payment; and - freeze those funds, or debit those funds from the Prepaid Card where we are required to do so under the epayments Code The Prepaid Card may be used at ATMs that accept Visa Prepaid Cards. ATM transaction fees and charges will apply - see section 13. These are in addition to any variable ATM operator fees. All ATM fees and charges will be automatically debited against the available balance. After the Available Balance has been exhausted or if there are insufficient funds for the payment of ATM fees and charges for a transaction in addition to the amount of a withdrawal, the ATM transaction will be declined. 5. Authorising Transactions 5.1 Authorisation will be requested for all transactions at the time of each transaction. Subject to the features of the particular Prepaid Card, the authorisation of a transaction can include authorising any single transaction, a series or recurring transactions (including transactions for an indefinite period) or pre-authorising future transactions of a certain or uncertain amount. 5.2 A Prepaid Card transaction will be regarded as authorised by you where you: Authorise the transaction at the point of sale by following the instructions provided by the merchant or retailer to authorise the transaction, which may include: a. entering your PIN or providing any other security code; b. signing a sales voucher; c. providing the Prepaid Card details and/or providing any other details as requested; 02 Tuxedo Australia Legal Docs Update v2.indd 16 19/05/ :0

16 d. waving/swiping the Prepaid Card over a card reader or inserting your Prepaid Card into a card reading device for the purpose of making a payment Insert a Prepaid Card and enter your PIN to request a cash withdrawal at an ATM. 5.3 You or we cannot stop the payment on any transaction after it has been completed. If you have a problem with a purchase made with your Prepaid Card, or a dispute with a merchant, you must deal directly with the merchant involved. If you cannot resolve the dispute with the merchant, you can contact Customer Care. You should not, in any circumstances, contact Visa. 5.4 We will pay the funds required by the retailer or merchant to cover the transactions authorised by you within 3 business days of us receiving their request. A transaction (the payment order) will be received as follows: For purchases and ATM transactions, at the time we receive the transaction instruction from the merchant acquirer or ATM operator; For other transactions which are communicated directly to us, at the time you ask us to complete the transaction If, in relation to; a. purchases and ATM transactions, we receive the transaction instruction from the merchant acquirer or ATM operator; or b. other transactions communicated directly to us, You ask us to complete the transaction after 4.00p.m. AEST, the transaction instruction or request will be deemed to have been received by us on the following business day. 5.5 We decline authorisation requests from merchants who attempt to use your Prepaid Card for identification purposes. 6. Expiry, Revocation and Cancellation of your Prepaid Card 6.1 The Prepaid Card is valid until the expiry date shown on it. 6.2 Your Prepaid Card cannot be used after expiry. You cannot access any value loaded on the expired Card unless we are able to issue a suitable replacement or new card to you. 02 Tuxedo Australia Legal Docs Update v2.indd 17 19/05/ :0

17 6.3 Shortly before expiry of your Prepaid card please apply for a new card. Any balances remaining on the expired card can be transferred to your new Prepaid card. 6.4 You may ask for the Prepaid Card to be cancelled at any time by sending an to us using the contact us function on the website. If you ask for the Prepaid Card to be cancelled and we ask you to, you must surrender or destroy the cancelled Prepaid Card and you must not use the cancelled Prepaid Card. 6.5 If you cancel your Prepaid Card, once all transactions and fees have been deducted, we will arrange for any unused funds to be refunded to you, see section 14 for further information. A Redemption Fee may be charged (see section 13), unless you have arranged to transfer any unused funds to another Prepaid Card managed by us. 6.6 You will not be entitled to a refund of money you have already spent on authorised or pending transactions, or any other applicable fees (as per Section 13) before the Prepaid Card is cancelled or expires. 6.7 We may revoke the eccount or Prepaid Card at any time without cause or notice. If we ask you to, you must surrender or destroy the revoked Prepaid Card and you must not use the revoked Prepaid Card. When you surrender the Prepaid Card, you must give us your correct name and contact address. 6.8 Your Prepaid Card is the property of The Issuer and is not transferable to anyone else. We may at any time suspend, restrict or cancel your Prepaid Card or refuse to issue or replace a Prepaid Card for reasons relating to the following: We are concerned about security of your Prepaid Card we have issued to you; We suspect your Prepaid Card is being used in an unauthorised or fraudulent manner; Or we need to do so to comply with the law, with Visa Worldwide PTE or any other regulatory or scheme requirements. If we do this, we will tell you as soon as we can or are permitted to do so after we have taken these steps. 6.9 Funds may be withheld if there are legal reasons to do so. 7. PIN 7.1 Your PIN will be sent to you for free by SMS or you can retrieve it via our website once you have purchased the Prepaid Card. 02 Tuxedo Australia Legal Docs Update v2.indd 18 19/05/ :0

18 7.2 You cannot change your PIN. 7.3 If you forget a PIN, you can request a free PIN reminder by calling Customer Care or via our website. 7.4 Should an incorrect PIN be entered three times when a transaction is attempted using the Prepaid Card, the Prepaid Card will be blocked. You can phone Customer Care to have the Card unblocked immediately. 7.5 Should the Prepaid Card be retained by any ATM, the Prepaid Card is deemed to be lost or stolen and hence cannot be recovered. In that event, you will need to contact Customer Care but will need to apply for a new Prepaid card. Fees and charges apply. 7.6 You must not disclose your PIN to any other person. 8. Lost or Stolen and Keeping your Prepaid Card Secure 8.1 You must promptly notify us immediately by calling Customer Care if: - the Prepaid Card is misused, lost or stolen; - the Prepaid Card is damaged or not working properly; - the security of a PIN is breached in any way; or - there is reason to believe any of the above might occur or might have occurred. 8.2 The notification can be made by phone to Customer Care. 8.3 We may require written confirmation to be made on a particular form or sent to a particular address. 8.4 You may request a replacement for your Prepaid Card if it is damaged, but we reserve the right, in our sole discretion, to decide whether to issue a replacement Prepaid Card. If we do issue a replacement Prepaid Card, the remaining available balance will be reinstated after any transactions (including Unauthorised Transactions for which you are liable under these Terms and Conditions), or other amounts that we are entitled to debit against the Available Balance, together with the fee relating to the reissue of the Prepaid Card have been deducted. Replacement Cards can only be sent to the registered Cardholder address. 8.5 You should treat your Prepaid Card like cash. If it is lost or stolen, you may lose some or all of your money on your Prepaid Card, in the same way as if you lost cash in your wallet or purse. As a result, you must keep your Prepaid Card safe and not let 02 Tuxedo Australia Legal Docs Update v2.indd 19 19/05/ :0

19 anyone else use it. If you are issued with a PIN, you must keep it secret at all times. You should memorise the PIN and never disclose the PIN or security information to anyone. You must make sure that you keep the Prepaid Card and any Pass Code safe and secure. The precautions we require you to take are set out below. You must not: a. allow anyone else to use the Prepaid Card; b. unnecessarily disclose the Prepaid Card number; c. write a Pass Code / PIN on the Prepaid Card; d. carry a Pass Code / PIN with the Prepaid Card; e. record a Pass Code / PIN on anything carried with the Prepaid Card liable to loss or theft simultaneously (unless you make a reasonable attempt to protect the security of a Pass Code / PIN); f. voluntarily disclose the Pass Code / PIN to anyone, including friends or family members; 8.6 You must comply with any instructions we give about keeping the Prepaid Card safe and secure. 9. Liability for Unauthorised Transactions 9.1 For as long as we remain a subscriber to the epayments Code, your liability for losses arising from Unauthorised Transactions will be determined under the epayments Code. 9.2 You will not be liable for losses resulting from Unauthorised Transactions where it is clear that you have not contributed to the loss. 9.3 You will not be liable for losses resulting from Unauthorised Transactions that are caused by: Fraud or negligence by our staff or agent, a third party involved in networking arrangements, or a merchant that is linked to the electronic funds transfer system or their employees or agents; A Prepaid Card which is forged, faulty, expired or cancelled; A transaction that occurred before you received the Prepaid Card and/or PIN (including a reissued Prepaid Card and/or PIN); A transaction being incorrectly debited more than once to the same Prepaid Card; or 02 Tuxedo Australia Legal Docs Update v2.indd 20 19/05/ :0

20 9.3.5 An Unauthorised Transaction performed after notification to us that your Prepaid Card has been misused, lost or stolen, or that the security has been breached. 9.4 We will refund any unauthorised transaction immediately unless we have any reason to believe that the incident may have been caused by a breach of this agreement, through gross negligence or we have reasonable grounds to suspect fraud. If our investigations show that any disputed transaction was authorised by you, or you have acted fraudulently or with gross negligence, we may reverse any refund made and you may be liable for any loss we suffer because of the use of the Prepaid Card. We may also charge you the Investigation Fee specified in section 13. Where we can prove on the balance of probability that you contributed to the losses resulting from Unauthorised Transactions: - through your fraud; or - by failing to comply with the Security Requirements, then you are liable for the actual losses which occur before we are notified of the loss, theft or misuse of your Pass Code or Card or a breach of the Security Requirements. 9.5 You will not be liable for any loss on any day, or in any period, exceeding any applicable transaction limit for that day or period and you will not be liable for loss in excess of the Available Balance. 9.6 If you leave your Prepaid Card in an ATM, you will be liable for all losses arising from Unauthorised Transactions in relation to your Prepaid Card as long as the ATM incorporates reasonable safety standards that lessen the risk of your Prepaid Card being left in the ATM, e.g. ATMs that capture cards that aren t removed or which require a user to swipe and then remove a card before commencing the transaction. 9.7 You will be liable for losses resulting from Unauthorised Transactions where we can prove on the balance of probability that you have contributed to the losses through unreasonably delaying notification of the misuse, loss or theft of a Prepaid Card or that the security of the relevant PIN has been breached. Your liability in this case is limited to losses occurring between the time that you became aware of the security compromise, or should reasonably have become aware in the case of a lost or stolen Prepaid Card but, you will not be liable for any loss on any day, or in any period, exceeding any applicable transaction 02 Tuxedo Australia Legal Docs Update v2.indd 21 19/05/ :0

21 limit for that day or period and you will not be liable for loss in excess of the balance of the Prepaid Card available for transactions using the Prepaid Card. 9.8 If it is unclear whether or not you contributed to the loss caused by an Unauthorised Transaction that required a Pass Code, the amount of your liability is limited to the lessor of: - AU$ the Available Balance. - the actual loss at the time we are notified that the security of the Pass Code was breached or the Prepaid Card has been lost, stolen or used without your permission (limited by the applicable daily or period transaction limits over the relevant timeframe). 9.9 For Prepaid Card transactions that don t need a Pass Code, you re not liable for any Unauthorised Transactions unless you have unreasonably delayed notifying us of the loss, theft or unauthorised use of the Card. 10. Transaction History 10.1 Your Card balance and transaction history are available online at no charge on our secure webpage at any time. The card balance can also be obtained via SMS or by calling Customer Care (call fees and other fees apply see section 13). Please note that we don t provide automatic statements and any communication will be via electronic means It is your responsibility to regularly review your transaction history to identify Unauthorised Transactions. We recommend that you check the balance on your Prepaid Card regularly online at the website If you notice any error (or possible error) in any transaction or statement relating to the Prepaid Card, then you must notify Customer Care immediately. We may request you to provide additional written information concerning any error (or possible error) and you must comply with that request. 11. Liabilities and Disclaimers 11.1 We will not be liable for any loss arising from: Any cause which results from abnormal or unforeseen circumstances beyond our control, consequences which would have been unavoidable despite all our efforts to the contrary; or A merchant refusing to accept your Prepaid Card, honour a transaction or failing to cancel an authorisation; or 02 Tuxedo Australia Legal Docs Update v2.indd 22 19/05/ :0

22 Our compliance with legal and regulatory requirements; Loss or corruption of data unless caused by our wilful default; Business interruption, loss of revenue, goodwill, opportunity or anticipated savings; Any indirect or consequential loss e.g. losing a card and having insufficient funds 11.2 Where your Prepaid Card is faulty due to our fault, our liability shall be limited to replacement of the Prepaid Card or, at our choice, repayment to you of the Available Balance Where sums are incorrectly deducted from your Available Balance due to our fault, our liability shall be limited to payment to you of an equivalent amount In all other circumstances of our default, our liability will be limited to repayment of the amount of the Available Balance Nothing in this agreement shall exclude or limit our liability for death or personal injury If any guarantees, warranties or conditions are implied because of Part 2 of the Australian Securities and Investments Commission Act 2001 or any similar law in respect of services supplied under these Terms and Conditions or in connection with the Prepaid Card, then our liability for a breach of such a guarantee, warranty or condition will in any event be limited to: - the supplying of the services again. - the payment of the cost of having the services supplied again The Issuer and Tuxedo do not make or give any express or implied warranty or representation in connection with the Prepaid Card (including the Prepaid Card type, quality or standard of fitness for any purpose) and are not liable for any loss you suffer (including indirect or consequential loss) arising in connection with the Prepaid Card All conditions, warranties or other terms implied by law are excluded to the fullest extent permitted by applicable laws and regulations Any failure or delay to enforce a term of these Terms and Conditions does not mean a waiver of them. 02 Tuxedo Australia Legal Docs Update v2.indd 23 19/05/ :0

23 12. Changes to these Terms and Conditions 12.1 We may change these Terms and Conditions, and any information in this PDS relating to the Terms and Conditions at any time. A change may: - change the fees payable under these Terms and Conditions or bring in new fees. - bring in new Terms and Conditions. - alter these Terms and Conditions in some other way We will notify you in advance of most changes on the website which will take effect no earlier than 20 days after the notification We may change these Terms and Conditions without notice: - if the changes are necessitated by an immediate need to restore or maintain the security of the system in which the Prepaid Card is used, subject to the law and the epayments Code. - to comply with any change, or anticipated change, in any relevant law, regulation, code of practice or regulatory guidance. - to make them clearer We can give advance notice of a change by: - placing it on our website. - notification on or with an account statement or other written notice we send to you. - using another method that the law or the epayments Code allows or requires us to use When we notify you of a change: - we will comply with any applicable requirements under a law of the epayments Code. - subject to doing that, it will be good enough if the notification or announcement explains the substantial effect of the change. 13. Fees and Usage Restrictions 13.1 You agree to pay us the fees and charges provided in these Terms and Conditions and which are set out below. Whenever any of those fees and charges is incurred, you authorise us to deduct it from the Available Balance and reduce the Available Balance accordingly. 02 Tuxedo Australia Legal Docs Update v2.indd 24 19/05/ :0

24 13.2 All fees and charges are expressed in Australian dollars and are inclusive of any applicable GST All fees will be deducted from the Prepaid Card balance at the time the activity invoking the fee occurred Your financial institution may charge a fee for their service and you may need to register for internet banking with your financial institution. Certain merchants may charge an additional fee if the Prepaid Card is used to purchase goods and/or services. These fees are determined and charged by other organisations and are not retained by us The fees and charges applying to the Prepaid Card are as follows: Fees & Limits Card Purchase Fee $30 Transaction Fees AU Purchase Transactions AU ATM Withdrawals* $1.50 Overseas Purchase Transactions Overseas ATM Withdrawals* $1.50 (Free of charge if withdrawing over $250 in a single transaction) Top Up Fees Instore 1% BPAY 1% Online Credit Card Load 1% Online Debit Card Load 1% Card Limits Maximum Card Balance (at any time) $20,000 Maximum Instore Load (credit/debit card) $15,000 Maximum Instore Load (cash) $5,000 Maximum BPAY Load (at any time) $5,000 Maximum Online Debit Card Load (at any time) $2,000 Maximum Online Credit Card Load (at any time) $2,000 Maximum Annual Load $50,000 Maximum Daily ATM Withdrawal $1,000 ($500 per transaction) Maximum Annual ATM Withdrawal $50,000 Maximum Retail Purchase (at any time) $20,000 Maximum Annual Retail Purchases $50,000 Information and Alerts Online Balance & Transactions Load Alerts by Customer Care Lost and Stolen Line** or from a mobile or overseas SMS Services*** Check Balance by Text Load Alerts $0.40 Card to Eccount Transfer $0.40 Eccount to Card Transfer $0.40 Lock Your Card Unlock Your Card PIN Reminder (Requested via Customer Care) 02 Tuxedo Australia Legal Docs Update v2.indd 25 19/05/ :0

25 Activate Card Other Charges Paper Statement $15.00 Investigation Fee $30.00 Damaged Replacement Card $5.00 Dormancy**** $4.00 per month (after 12 months inactivity) Closure Expiry Card valid for 12 months *When you use your Prepaid Card at an ATM, you may also be subject to applicable fees, surcharge rules and regulations of the relevant ATM, or other financial institution or association. You should be advised before you confirm the transaction. **Standard network rates will apply. Some service operators may charge more depending upon device and location of call. ***Your service operator will charge you $0.25 for sending SMS from your device. ****A period of 12 months in which no money has been loaded onto or taken off the Card by you There are no commissions or fees on top of our published foreign exchange rates, see section Your Rights to Redemption of Funds and Refunding of Transactions on your Prepaid Card 14.1 You have the right to redeem the total funds on your Prepaid Card at any time. To do so, please either send us an to com.au or contact us by telephone on or , requesting redemption. We will seek confirmation that you have destroyed your Prepaid Card (e.g. by cutting it up) Before we process your redemption request, we may require you to provide us with further documents such as identification or additional evidence so that we may process your request in accordance with legal requirements If you ask us to redeem the funds on your Prepaid Card, we may charge a redemption fee, see section We may arrange an electronic transfer to a bank account in your name or arrange a refund to a debit or credit card used to load. 02 Tuxedo Australia Legal Docs Update v2.indd 26 19/05/ :0

26 15. Limitations on use of the Prepaid Card 15.1 The following limitations apply to the Prepaid Card: - when buying petrol, you must pay for the petrol purchase at the petrol station counter and not at any automated fuel dispensers (i.e. not at the pump). - the Prepaid Card may not be used for, and authorisation may be declined for, any illegal transactions. - the Prepaid Card may not be used for, and authorisation will be declined for transactions relating to, the purchase of money orders, transactions with financial institutions and transactions at pawn shops. - when using the Prepaid Card with some merchants (such as hotels, taxis, rental cars, restaurants, cruise ships) or for mail order purchases, card tolerance limits may apply. This means that the merchant may obtain an authorisation or approval on the Prepaid Card for an amount up to 20% or more than the total (or anticipated) bill to cover additional items such as tips and incidentals or to ensure that adequate funds are available to cover the final purchase. The entire amount of the authorisation or approval will be debited and will not form part of the Available Balance until the authorisation or approval clears, although only the amount actually spent or authorised will be finally deducted from the Available Balance after the authorisation or approval clears Weekly ATM withdrawals are limited to a maximum of $7,000 and are otherwise limited to the lower of the Available Balance or any withdrawal limit set by the individual ATM operator. Some retailers may choose not to accept Visa Prepaid Cards. For further details visit the website. 16. Foreign Transactions 16.1 The Available Balance is in Australian dollars Unlike some other payment cards, we do not use VISA Worldwide PTE Limited s exchange rates when you use your card outside of the denominated currency zone. Instead we set a fixed day rate and this is available over the phone via Customer Care or on the website. The rate which we apply to spend outside of the card s currency is fixed at the start of the day (based on UK time zones) and we 02 Tuxedo Australia Legal Docs Update v2.indd 27 19/05/ :0