Telenor MDM. Samsung KME Note ( )
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1 Telenor MDM Samsung KME Note ( ) November 2016
2 Table of Contents 1 Introduction Samsung KME Features Utilising Samsung KME Samsung KME Supported devices and models Simple KME workflow Initial steps, performed with Samsung KME dashboard Device registration steps performed on Telenor MDM server: Final steps performed with Samsung KME dashboard Apply for KNOX Mobile Enrollment Prepare the Samsung KME environment Add a MDM Profile Prepare the Telenor MDM KME environment Enable KME devices in Dashboard View KME devices in Dashboard View KME devices via Reports Manually select device as KME enabled Set multiple devices as KME enabled Export KME devices to CSV file Export to KME CSV file Submit KME devices Samsung KNOX participating reseller Samsung KNOX non-participating reseller Final steps Ready to enroll Table of Figures Figure 1 Samsung KME dashboard... 6 Figure 2 Resellers reference and KNOX ID... 6 Figure 3 Telenor MDM server dashboard Figure 4 Telenor MDM server reporting facility Figure 5 Telenor MDM server device information Figure 6 Example Telenor MDM KME export Figure 7 Device list pending review Figure 8 Device list Ready to enroll Telenor_MDM_KME_Note_5.19.0x_EN_1.0.docx Page 2 / 16 ^Home
3 1 Introduction Samsung KNOX Mobile Enrollment (KME) is an efficient way to enroll large numbers of corporate-owned Samsung KNOX compatible (KNOX version 2.4 and above) devices into the Telenor Mobile Device Management (MDM) environment without manually configuring each device. Only devices capable of running Samsung KNOX 2.4. Upgrades may be available for your existing devices, if so, upgrade them to KNOX 2.4, then indicate, on the MDM server, that the devices are KME compatible Samsung KME Features The following is a list of some of the main Samsung KME features. Auto re-enroll - Once a device is enrolled in your MDM, the MDM software will be reinstalled even if the device is erased and reset. Multiple MDM configurations - If you manage a complex MDM environment, Mobile Enrollment lets you set up devices with the right profile. Automatic installation and activation - Turn on the device, connect to Wi-Fi and Knox Mobile Enrollment installs and activates MDM application. Easy and efficient integration - No specific Knox license required. Cost saving for IT Admins Utilising Samsung KME The following is a bulleted list of the minimum Samsung KME requirements. Samsung Knox 2.4 (or above) devices. A Telenor MDM server. A Knox Portal account with the Knox Mobile Enrollment feature enabled (See Prepare the Telenor MDM KME environment ) Samsung KME Supported devices and models The following devices support Knox Mobile Enrollment out of the box: Galaxy A3 (SM-A300, SM-A310), Galaxy A5 (SM-A500, SM A510), Galaxy J5 (SM-J500), Galaxy Note 5, Galaxy S5 Neo, Galaxy S6, Galaxy S6 Edge, Galaxy S6 Edge+, Galaxy Xcover 3 (SM-G388), Galaxy Tab A, Galaxy Tab E, Galaxy Tab S2, Galaxy Tab 4. For other Samsung devices, contact your sales representative for more information and details on using older devices with Knox Mobile Enrollment. See At the time of writing, Samsung confirms the Galaxy S6 and S6 Edge as compatible with Knox 2.4, and it says "any device that ships with Lollipop or gets a Lollipop update is highly likely to get a Knox 2.4 update, but the specifics are dependent on carriers and regions as well as on timing of other updates that are already in the pipeline." In other words, you'll need to carefully research which devices are compatible and when they become compatible. Telenor_MDM_KME_Note_5.19.0x_EN_1.0.docx Page 3 / 16 ^Home
4 2 Simple KME workflow This section is a review section of the typical steps a customer must take to be able to utilise Samsung s KME (Knox Mobile Enrollment facility) Initial steps, performed with Samsung KME dashboard 1. Customer registers with Samsung KME through 2. On successful registration, logs into Customer portal 3. Launches KME 4. Register/Define and add the participating reseller that the devices were purchased from 5. Finally create a MDM profile 6. Add Telenor MDM client file to created profile. Device registration steps performed on Telenor MDM server: Ensure the validity of the IMEI of KME designated devices and that they are KNOX 2.4 compatible For a single device: Manually create and enable the device for KME through the Telenor MDM UI For multiple devices: Use the CVS import facility to create and enable multiple devices for KME Export the KME tenant device list, using the KME export facility on the Telenor server to KME desktop. Final steps performed with Samsung KME dashboard 1. Import the KME device list CSV into the Samsung KME dashboard. 2. Associate the uploaded KME CSV devices to the MDM profile created in step 5 3. Display/check the device list. All imported devices will have the Pending verification status. 4. Wait for the status to change to Ready to enroll At this stage, all newly purchased, or recently wiped devices are ready for deployment. It is essential that initial stages of device deployment/enrollment are made through a wireless link. Ensure that the recipient has access to and the details of their associated wireless access point. Telenor_MDM_KME_Note_5.19.0x_EN_1.0.docx Page 4 / 16 ^Home
5 3 Apply for KNOX Mobile Enrollment In this section we will: Apply for KNOX Mobile Enrollment Login to the Samsung KNOX dashboard Launch and Inspect the KME dashboard From the web page, select the Get Started button. A new web page requesting you to register your company details will be displayed. Equally select this URL Complete the form and select continue. Once registered, return to the Get Started page and select the Log in button in the Are you an existing KNOX customer field. Then login with you registered Samsung Account details. Your Samsung account dashboard will be displayed. Locate the KNOX Mobile Enrollment section and select the Launch button. Telenor_MDM_KME_Note_5.19.0x_EN_1.0.docx Page 5 / 16 ^Home
6 Your Samsung Knox Mobile Enrollment desktop will be revealed. Figure 1 Samsung KME dashboard The Samsung KME desktop allows quick and easy navigation. The main horizontal tabs allow ready access to the following functionalities. Tab Devices MDM Profile Reseller Device Users Description Displays the current KME registered devices Displays the available / configured MDM profiles Displays and allows the definition of Registered reseller and Displays the User ID of associated device users (past and 3.1 Prepare the Samsung KME environment From the dashboard, select the Resellers, and register a reseller Figure 2 Resellers reference and KNOX ID Once all the Resellers information has been entered, select Save. Telenor_MDM_KME_Note_5.19.0x_EN_1.0.docx Page 6 / 16 ^Home
7 3.1.1 Add a MDM Profile The MDM profile allows the KME administrator to: Define the MDM client to be downloaded into the device Define auxiliary configuration information through a JSON data file Decide whether to add KNOX related EULA s Decide on an additional User agreement Associate a KNOX license with this profile From the MDM profiles screen select the Add button A MDM Profile Details page will be presented. Ensure to insert a friendly name into the Profile name, then select the Add MDM applications button. Select the Add MDM applications button. Telenor_MDM_KME_Note_5.19.0x_EN_1.0.docx Page 7 / 16 ^Home
8 The Add MEM applications pop up will be revealed. Navigate to hover over the MDM Client with your mouse pointer, right click and select Save target address as or simply copy the link address, for example mdm.dmaas.de/mdmclient/telenor/mdm-android-safe apk Return and paste the MDM client android package link address into the field provided in the Add MDM applications pop up box. Once the link has been provided for the Telenor MDM client, press Save Telenor_MDM_KME_Note_5.19.0x_EN_1.0.docx Page 8 / 16 ^Home
9 The MDM Agent APK field will be populated with the supplied URL of the Telenor MDM Client APK package. If a different MDM Agent APK is required, simply use the Remove function, and repeat the process. Additional MDM applications may be loaded at this stage, but this is beyond the scope of this document. Additional Custom JSON Data, may also be provided, along with a selection of standard and customer created EULA s that may be included in this particular profile On completion, select the Save button. Telenor_MDM_KME_Note_5.19.0x_EN_1.0.docx Page 9 / 16 ^Home
10 The MDM Profiles dashboard will display the recently created profile. Selecting the MDM Profile hyperlink will reveal a summary of the profiles attributes. Check the summary information, edit any required information. Telenor_MDM_KME_Note_5.19.0x_EN_1.0.docx Page 10 / 16 ^Home
11 4 Prepare the Telenor MDM KME environment In this section we describe where the MDM administrator can confirm KME enabled devices, and describe the effect of the Export KME button Enable KME devices in Dashboard Navigate to Settings > System > Dashboard > Devices and ensure that the KME checkbox is selected. View KME devices in Dashboard Navigate to Dashboard > Devices The number of KME enabled devices within the current tenancy will be clearly displayed. Figure 3 Telenor MDM server dashboard 4.3 View KME devices via Reports Navigate to Reports> KME Devices Figure 4 Telenor MDM server reporting facility Use the Telenor MDM server Report facility to identify specific or general KME device information through the use of filters and groups. Telenor_MDM_KME_Note_5.19.0x_EN_1.0.docx Page 11 / 16 ^Home
12 4.4 Manually select device as KME enabled Navigate to Organization > Users & Devices > Select a User > Select a user s device> Contact and enrollment information > Knox Mobile Enrollment Yes No Figure 5 Telenor MDM server device information Set multiple devices as KME enabled It would be better to use the CSV Import facility, allowing multiple devices to be KME enabled by specifying their KME state through the import of a CSV file into the Telenor MDM server Export KME devices to CSV file Navigate to Organization > Users & Devices and select the Export to KME button. The MDM server will export the IMEI and MDM client activation code of all devices that are designated as KME enabled to a CSV file, downloading it to the administrators desktop. Telenor_MDM_KME_Note_5.19.0x_EN_1.0.docx Page 12 / 16 ^Home
13 4.7 Export to KME CSV file The exported KME CSV file contains the IMEI of the exported KME enabled devices; in this example quantity 2 devices are ready to be uploaded into the Samsung KME dashboard. Figure 6 Example Telenor MDM KME export The Telenor KME Export utility allows the administrator to inspect (and alter) the contents of the CSV file before it is imported into Samsung s KME environment. 4.8 Submit KME devices In the Samsung KME dashboard, select the Submit new devices button. A new pop up will be displayed, inviting the administrator to Upload a new device list. Use the select button to navigate to the desktops KME exported CSV file, and select Upload. Telenor_MDM_KME_Note_5.19.0x_EN_1.0.docx Page 13 / 16 ^Home
14 Once the files are uploaded, you will be asked to supply further details of the uploaded device list through and additional pop-up screen Samsung KNOX participating reseller If this option is selected, and using the previously added reseller information as default, then the information will be checked electronically, resulting in the device status changing from Pending verification to Ready to enroll. Samsung KNOX non-participating reseller If this option is selected, then further screens will be displayed allowing the insertion of proof of purchase documentation, whether direct invoices or purchase orders with the reseller. An unfortunate delay must be expected of this manual verification, which will allow the introduction of purchased devices, from nonparticipating resellers to be added to the Knox Mobile Enrollment scheme. Telenor_MDM_KME_Note_5.19.0x_EN_1.0.docx Page 14 / 16 ^Home
15 4.9 Final steps Ready to enroll Once the proof of purchase has been obtained, whether electronically, or through purchase documentation, then the approved devices on the device list will have their status changed from pending verification to Ready to enroll. Figure 7 Device list pending review When approved, the status will change to Ready to enroll. Figure 8 Device list Ready to enroll At this stage, contact the user and ensure that they have the password details for their wireless access point. Once this is confirmed, ask the user to power on the device. Once a Wi-Fi link is established, the device will communicate with Samsung s KME servers, and if the devices IMEI is registered then enrollment will commence, automatically. Telenor_MDM_KME_Note_5.19.0x_EN_1.0.docx Page 15 / 16 ^Home
16 List of changes Version Date Changes Reason Author Version release 5.19 Tony Dargis Telenor_MDM_KME_Note_5.19.0x_EN_1.0.docx Page 16 / 16 ^Home
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