Release Notes for TimeCardView 7.0.x

Transcription

1 First published: January 26, 2009, Revised: August 7, 2009 Contents Introduction, page 1 System Requirements, page 2 Files Included in TimeCardView 7.0.x, page 4 Caveats, page 5 Additional References, page 8 Obtaining Documentation and Submitting a Service Request, page 9 Introduction These release notes support TimeCardView 7.0.x up to and including TimeCardView These release notes are updated as needed. We recommend that you read the field notices for this version to see if your software or hardware platforms are affected. If you have an account on Cisco.com, you can find field notices at If you do not have a Cisco.com login account, you can find field notices at Table 1 describes the history of this TimeCardView version. Table 1 TimeCardView 7.0.x History TimeCardView Version Released January 26, March 17, August 7, 2009 Americas Headquarters: Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA USA

2 System Requirements Note The user documentation for TimeCardView refers to this version as 7.0.x. The version is the first released version for TimeCardView 7.0. System Requirements Hardware and software requirements for TimeCardView are in the following sections: Hardware Supported for TimeCardView 7.0.x, page 2 Languages Supported for TimeCardView 7.0.x, page 3 TimeCardView Factory-Set Limits, page 3 Software Compatibility, page 4 Determining the Software Version and License, page 4 Hardware Supported for TimeCardView 7.0.x TimeCardView 7.0.x is supported on the NME-CUE network module and the Cisco 1861 Integrated Services Router. Because TimeCardView is an add-on to Cisco Unity Express, for the supported platforms and the minimum Cisco IOS release required to support TimeCardView 7.0.x see the Hardware Supported section in the Release Notes for Cisco Unity Express 7.0. Cisco Unified IP Phones Supporting TimeCardView TimeCardView is supported on the following Cisco Unified IP phone models: Table 2 Platform Cisco 7921 Cisco 7925 Cisco 7931 Cisco 7940 Cisco 7941 Cisco 7942 Cisco 7945 Cisco 7960 Cisco 7961 Cisco 7962 Cisco 7965 Cisco Unified IP Phones Supporting TimeCardView Description Does not support the integrated login view of TimeCardView and VoiceView Express (TimeCardView plus inbox option) Does not support the integrated login view of TimeCardView and VoiceView Express (TimeCardView plus inbox option) 2

3 System Requirements Table 2 Cisco Unified IP Phones Supporting TimeCardView (continued) Cisco 7970 Cisco 7971 Cisco 7975 Languages Supported for TimeCardView 7.0.x TimeCardView 7.0.x supports only US English for the IP phone interface, the telephone user interface (voice prompts), the GUI pages, and the CLI commands. TimeCardView Factory-Set Limits TimeCardView System Limits Installation of Cisco Unity Express is a prerequisite to install and use TimeCardView, because TimeCardView is an add-on package to Cisco Unity Express. In other words, without Cisco Unity Express, you cannot have TimeCardView. TimeCardView System Limits, page 3 This section describes the system limits for TimeCardView: System Limits: TimeCardView Users and Cisco Unity Express Mailboxes, page 3 System Limits: TimeCardView Users and Cisco Unity Express Mailboxes The number of TimeCardView users cannot exceed the number of mailboxes in the system. Table 3 and Table 4 show how Cisco Unity Express mailboxes relate to TimeCardView users. Table 3 NME-CUE: Cisco Unity Express Mailbox Licenses Mapped to TimeCardView Users NME-CUE Mailboxes TimeCardView Users

4 Files Included in TimeCardView 7.0.x Table 4 Cisco 1861: Cisco Unity Express Mailbox Licenses Mapped to TimeCardView Users Cisco 1861 Mailboxes TimeCardView Users Software Compatibility TimeCardView 7.0.x is compatible with the same versions of Cisco Unified Communications Manager and Cisco Unified Communications Manager Express as Cisco Unity Express 7.0. For information about Cisco Unity Express compatibility, see the Cisco Unity Express Compatibility Matrix. Determining the Software Version and License To determine the software version of TimeCardView and the license being used, perform the following steps. Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Open a Telnet session. Telnet to the router by entering telnet ip-address. Enter the username and password for the router. Enter the following command to enter the Cisco Unity Express command environment: enable router password service-module service-engine slot/port session Enter Cisco Unity Express EXEC mode by entering the following command: enable Enter the following command to display the TimeCardView software version: show software versions Enter the following command to display the TimeCardView software license: show software licenses Files Included in TimeCardView 7.0.x For the NME-CUE service module: timecardview.nme.7.0.x.pkg Main package for the TimeCardView application timecardview.nme.7.0.x.prt1 Package payload containing all data and executable files associated with the TimeCardView application For the Cisco 1861 Integrated Services Router: timecardview.ise.7.0.x.pkg Main package for the TimeCardView application 4

5 Caveats timecardview.ise.7.0.x.prt1 Package payload containing all data and executable files associated with the TimeCardView application For integration with QuickBooks: CUCE-TCVQB-Connector-Installer-7.0.x.exe For the Cisco Unified Communications Express Historical Reporting Client: CUCEHistoricalReportsInstall-7.0.x.exe Caveats Caveats describe unexpected behavior in TimeCardView software releases. Severity 1 caveats are the most serious caveats. Severity 2 caveats are less serious. Severity 3 caveats are moderate caveats, and only selected severity 3 caveats are included in the caveats document. This section contains: Open Caveats TimeCardView Version 7.0.1, page 6 Resolved Caveats TimeCardView Version 7.0.2, page 7 Resolved Caveats TimeCardView Version 7.0.3, page 8 The following information is provided for each caveat: Symptoms A description of what is observed when the caveat occurs. Conditions The conditions under which the caveat has been known to occur. Workaround Solutions, if available, to counteract the caveat. Note If you have an account on Cisco.com, you can use Bug Toolkit to find select caveats of any severity. Enter the following URL in your web browser: To find the latest TimeCardView DDTS information, go to Bug Toolkit and search, by product, for Cisco Unity Express. After logging in to Bug Toolkit, select the option to search for bugs in other Cisco software and hardware products, and select TimeCardView. 5

6 Caveats Open Caveats TimeCardView Version CSCsw70541 Problem Durations appear negative. Symptom On the IP phone, review hours shows negative durations. In the Historical Reporting Client (HRC), the report shows negative durations. In the GUI, the timesheet shows negative durations. The weekly work durations shown on the phone may diverge by a minute or more from the sum of the work durations shown in the GUI. Conditions When a supervisor overrides an employee's current state and, when entering the time to end this state, selects the first option on the IP phone screen. For example, if an employee started a shift on 12/18/2008 at 10:05 and forgot to change this state, the employee s account will be locked when any of the limit times are exceeded. This will require the supervisor to override the current state by ending it with an appropriate date and time. If the supervisor selects 12/18/2008 at 10:05 (which is the first option on the IP Phone screen for the time to end the state), the result will be a negative duration in the timesheet. Workaround When overriding an employee s status: 1. On the IP phone, the supervisor should not select the first option for the End Time. In the above example, the supervisor should not select "12/18/2008, 10:05" as the end time. 2. On the timesheet, the supervisor must use the TimeSheet Review/Approval page to change the negative duration. 6

7 Caveats Resolved Caveats TimeCardView Version CSCsx26599 Problem When a supervisor tries to overrride a locked employee after a purge, the screen displays a 500 error. CSCsw70541 Symptom The phone screen displays a null pointer exception:exception in R( /timecardview + /attendanceview/datepicker.do + null))java.lang.nullpointerexception Problem Durations appear negative. Symptom On the IP phone, review hours shows negative durations. In the Historical Reporting Client (HRC), the report shows negative durations. In the GUI, the timesheet shows negative durations. The weekly work durations shown on the phone may diverge by a minute or more from the sum of the work durations shown in the GUI. Conditions When a supervisor overrides an employee's current state and, when entering the time to end this state, selects the first option on the IP phone screen. For example, if an employee started a shift on 12/18/2008 at 10:05 and forgot to change this state, the employee s account will be locked when any of the limit times are exceeded. This will require the supervisor to override the current state by ending it with an appropriate date and time. If the supervisor selects 12/18/2008 at 10:05 (which is the first option on the IP Phone screen for the time to end the state), the result will be a negative duration in the timesheet. 7

8 Additional References CSCsx20935 Problem In the Historical Reporting Client (HRC), the logs display in clear text the admin password used for logging into HRC. CSCsx17990 Problem The telephone user interface (TUI) plays out incorrect time for review hours. Conditions When using the TUI review hours menu, an employee s accumulated hours are not correct. However, the IP phone interface and the GUI do display the hours correctly. CSCsx62737 Problem On the command line interface (CLI), the sync time shows incorrectly in the output for the show timecardview command. Conditions When a TimeCardView administrator uses the CLI to schedule a synchronization, the system displays the time of that sync incorrectly in the show timecardview output. However, if the administrator uses the graphical user interface (GUI) to schedule a sync, the time does display correctly in the output. Resolved Caveats TimeCardView Version CSCsy71804 Problem Payroll server synchronization time is shown incorrectly. The running configuration and the database show different times for payroll synchronization. Additional References Related Documentation TimeCardView 7.0 CLI Administrator Guide: CardView_7.html TimeCardView 7.0 Command Reference: _CR.html TimeCardView 7.0 GUI Guide: _GUI.html TimeCardView 7.0 for Users Quick Start Guide: SG.html 8

9 Because TimeCardView is an add-on to Cisco Unity Express, see also the documentation for version 7.0 of that product at: Cisco Unity Express Documentation, All Versions: Obtaining Documentation and Submitting a Service Request For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: Subscribe to the What s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0. This document is to be used in conjunction with the documents listed in the Additional References section. CCDE, CCENT, CCSI, Cisco Eos, Cisco Explorer, Cisco HealthPresence, Cisco IronPort, the Cisco logo, Cisco Nurse Connect, Cisco Pulse, Cisco SensorBase, Cisco StackPower, Cisco StadiumVision, Cisco TelePresence, Cisco TrustSec, Cisco Unified Computing System, Cisco WebEx, DCE, Flip Channels, Flip for Good, Flip Mino, Flipshare (Design), Flip Ultra, Flip Video, Flip Video (Design), Instant Broadband, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn, Cisco Capital, Cisco Capital (Design), Cisco:Financed (Stylized), Cisco Store, Flip Gift Card, and One Million Acts of Green are service marks; and Access Registrar, Aironet, AllTouch, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Lumin, Cisco Nexus, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, Continuum, EtherFast, EtherSwitch, Event Center, Explorer, Follow Me Browsing, GainMaker, ilynx, IOS, iphone, IronPort, the IronPort logo, Laser Link, LightStream, Linksys, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, PCNow, PIX, PowerKEY, PowerPanels, PowerTV, PowerTV (Design), PowerVu, Prisma, ProConnect, ROSA, SenderBase, SMARTnet, Spectrum Expert, StackWise, WebEx, and the WebEx logo are registered trademarks of Cisco and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1002R) Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental Cisco Systems, Inc. All rights reserved. 9

10 10