Advanced Knowledge & Learning

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1 Advanced Knowledge & Learning All Covered engineers participate in courses to extended their technical knowledge by obtaining several well-known industry certifications including Microsoft, Cisco, ITIL, and more. By obtaining the certifications, our engineers have demonstrated their working knowledge to skillfully troubleshoot network, cloud, security, or service support issues. (ISC) 2 Certified Information Systems Security Professional (CISSP) Systems Security Certified Practitioner (SSCP) Allworx Allworx Certified Professional (ACP) Amazon AWS Certified Solutions Architect - Associate Apple Apple Certified Mac Technician (ACMT) Apple Certified Support Professional (ACSP) Apple Certified Associate (ACA) Apple Certified Technical Coordinator (ACTC) Axcient Axcient Certified Engineer Fusion (ACE Fusion) Axcient Certified Engineer (ACE)

2 Cisco Certified Cisco Network Professional (CCNP): Routing and Switching Certified Cisco Network Professional (CCNP-V): Voice Certified Meraki Networking Associate (CMNA) Cisco Certified Design Associate (CCDA) Cisco Certified Design Professional (CCDP) Cisco Certified Entry Network Technician (CCENT) Cisco Certified Network Associate (CCNA): Data Center Cisco Certified Network Associate (CCNA): Routing and Switching Cisco Certified Network Associate (CCNA): Security Cisco Certified Network Associate (CCNA): Video Cisco Certified Network Associate (CCNA): Wireless Cisco Certified Network Professional (CCNP): Data Center Cisco Certified Network Professional (CCNP): Routing and Switching Citrix Citrix Certified Associate - Networking (CCA-N) Citrix Certified Associate - Virtualization (CCA-V) Citrix Certified Expert - Virtualization (CCE-V) Citrix Certified Professional - Networking (CCP-N) Citrix Certified Professional - Virtualization (CCP-V) CompTIA CompTIA A+ CompTIA CDIA+ CompTIA Certified Technical Trainer CompTIA Cloud+ CompTIA i-net+ CompTIA IT Operations Specialist CIOS CompTIA Linux+ CompTIA Network Infrastructure Professional - CNIP CompTIA Network+ CompTIA Project+ CompTIA Secure Infrastructure Specialist CSIS CompTIA Security+ CompTIA Server+ CompTIA Systems Support Specialist CSSS Datto Certified Datto Advanced Technician (CDAT) Datto Technical Specialist I Datto Technical Specialist II Extreme Networks Extreme Certified Expert - Networking (ECE) Extreme Certified Specialist - ExtremeWireless (ECS) Extreme Certified Specialist - Management Center (ECS) Extreme Certified Specialist - Routing (ECS) Extreme Certified Specialist - Switching (ECS)

3 Fortinet Fortinet Network Security Expert 1 (NSE) Fortinet Network Security Expert 2 (NSE) Fortinet Network Security Expert 3 (NSE) Fortinet Network Security Expert 4 (NSE) Fortinet Network Security Expert 5 (NSE) GIAC GIAC Certified Forensic Examiner (GCFE) GIAC Certified Incident Handler (GCIH) GIAC Reverse Engineering Malware (GREM) GIAC Security Essentials Certification (GSEC) GIAC Web Application Penetration Tester (GWAPT) Help Desk Institute HDI Support Center Analyst (HDI-SCA) HDI Support Center Director (HDI-SCD) HDI Support Center Manager (HDI-SCM) HDI Support Center Team Lead (HDI-SCTL) HDI Technical Support Professional (HDI-TSP) HIPAA Certified HIPAA Professional (CHP) Certified Security Compliance Specialist (CSCS) HIPAA Privacy ITIL ITIL 2011 Foundation Linux Linux Professional Institute: System Administrator (LPIC-1) LPI Linux Essentials SUSE Certified Linux Administrator (CLA)

4 Microsoft Microsoft Certified Database Administrator (MCDBA) Microsoft Certified IT Professional (MCITP) Microsoft Certified Professional (MCP) Microsoft Certified Solution Developer (MCSD) Microsoft Certified Solutions Associate (MCSA): Office 365 Microsoft Certified Solutions Associate (MCSA): Windows 8 Microsoft Certified Solutions Associate (MCSA): Windows Server 2012 Microsoft Certified Solutions Associate (MCSA): Windows Server 2016 Microsoft Certified Solutions Expert (MCSE): Cloud Platform and Infrastructure Microsoft Certified Solutions Expert (MCSE): Communication Microsoft Certified Solutions Expert (MCSE): Messaging Microsoft Certified Solutions Expert (MCSE): Productivity Microsoft Certified Systems Engineer (MCSE): Security+ Microsoft Certified Systems Engineer (MCSE): Server Infrastructure 2012 Microsoft Certified Trainer (MCT) Microsoft Technical Associate (MTA): Database Fundamentals Microsoft Technical Associate (MTA): Networking Fundamentals Microsoft Technical Associate (MTA): Security Fundamentals Microsoft Technical Associate (MTA): Windows Operating System Fundamentals Microsoft Technical Associate (MTA): Windows Server Administration Fundamentals Microsoft Certified Dynamics Specialist (MCDS) NetApp NetApp Certified Data Administrator Novell Certified Novell Engineer (CNE) Enterprise Certified Novell Engineer (CNE) Master Certified Novell Engineer (CNE) Certified Novell Administrator (CNA) Other Certified Cyber Security Architect (CCSA) Certified Proactive Support Professional (PSP) Certified Wireless Network Administrator (CWNA) COBIT Barracuda Backup Certified Engineer Palo Alto Palo Alto Networks Accredited Configuration Engineer (ACE) PMI Certified Associate in Project Management (CAPM) Project Management Professional (PMP) Certification Proofpoint Proofpoint Accredited Administrator

5 Ruckus Ruckus WiSE Level 1 SalesForce Salesforce Certified Administrator Salesforce Certified Sales Cloud Consultant Salesforce Certified Service Cloud Consultant SCRUM Certified Scrum Master (CSM) Certified Scrum Product Owner (CSPO) Certified ScrumMaster ShoreTel ShoreTel - UCSI ShoreTel - UCSP SonicWALL Certified SonicWALL Security Administrator (CSSA) Certified SonicWALL Security Professional (CSSP) Veeam Veeam Certified Engineer (VMCE) VMware VMware AirWatch Professional Accreditation: Enterprise Mobility VMware Certified Professional 6 - Data Center Virtualization (VCP6-DCV) VMware Certified Professional 6 - Network Virtualization (VCP6-NV) VMware Data Center Virtualization Findamentals [6] VMware Operations Professional - Cloud Provider (VOP-CP) VMware vsphere 6 Foundation VMware vsphere 6.5 Foundations Watchguard Watchguard Certified Security Professional (WCSP) Dell EMC Technical Certification

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