On-site Time and Material Rates for Equipment Not Covered under an HP Service Contract

Transcription

1 HPE Per Event U.S. On-Site Services Rate Schedule On-site Time and Material Rates for Equipment Not Covered under an HP Service Contract Equipment Type Enterprise Servers, Associated Storage, Network, and Non-HP Enterprise Products (Alpha, VAX, Converged Systems NonStop, HP9000, Integrity Servers, and Enterprise Storage) Standard Local Business Hours M-F 8am-5pm excluding HP Holidays PN# HJ623AC $310/ hour (1 hour minimum) After Hours 5pm-8am M-F, Saturday, Sundays, and HP Holidays PN# HJ623AC (Level 1) $388 / hour (2 hour minimum) Commercial Servers and Associated Storage (ProLiant, Blade Systems, IPG Edgeline Printers) $225 / hour (1 hour minimum) $281 / hour (2 hour minimum) Note on labor charges: If the labor charge is calculated with fractions of an hour, HP will round the total amount of each labor line item up or down to the nearest full currency unit before discount and tax is applied. USA Standard Business Hours M-F 8 am 5 pm ALL other days and times HP Per Event Remote Hardware Support (Provided by Global Solution Center) Enterprise Systems and Products HJ627AC $265 per hour, 1 hr min $331 per hour, 2 hr min HP Commercial Systems and Associated Storage HJ627AC $190 per hour,.5 hr min $238 per hour,.5 hr min Response Time Up to Next Business Day Up to Next Business Day If an HP on-site per event response is needed complete the call, there is no charge for the remote HW support. Page 1

2 Standard On-site Response Time The response time for an on-site per event request (with credit approval) is 3 to 5 working days from the day the call is received by the HP Solution Center (Within 200 miles of the nearest HP support hub). See the HP Per Event Hardware Support Technical Data Sheet for additional details. Note: Expedited response is dependent on resource availability. **Expedited charges do not apply if the warranty provides that level of response (e.g. No charges apply for a Next Business Day warranty customer, if service is delivered during Standard Business Hours on Day 1). Expedited / After Hours Response Fees for Customers with Existing HW Service Contract or Care Pack Coverage - HJ616AC Level 1 (To receive a 4 hr or scheduled response on-site from time of call receipt) Subject to Resource Availability 8am 1pm 5pm 9pm Existing Coverage 24x7x4hr Response Time service request received Sat, Sun, and HP holidays Included in coverage - No charge 13x5x4hr Response (M-F 8-9pm) 9x5x4hr Response (M-F 8-5pm) Included in coverage - No charge Sat, Sun, and HP holidays $1,800 Included in coverage Note 1) $1,800 Note 1) $1,800 Sat, Sun, and HP holidays $1,800 Next Business Day Note $700 1) $2,500 Sat, Sun, and HP holidays $2,500 1) Calls placed during these times may be serviced on the same day depending on resources and estimated completion time. Note: Expedited responses are based on resource availability. Page 2

3 Enterprise Servers Commercial Servers Installation Services Expedited Response Fees [not applicable to NonStop] 3 Subject to Resource Availability DAY 0 Same Day Installation HJ615AC hrs M F 8 am 5pm DAY 1 Next Day Installation HJ615AC hrs M F 8 am 5 pm DAY 2 Two Day Installation HJ615AC hrs M F 8 am 5 pm DAY 3+ Three Day Installation hrs M F 8 am 5 pm Custom Quote $1200 $350 No charge Custom Quote $900 $350 No charge 3) NonStop installation is quoted with system configuration Any Day Additional Charge for After-Hours Installation start (M-F 5pm-8am, Saturday, Sunday and HP Holidays) Customer Sites with less than 24x7 HW support = $700 Customer Sites with 24x7= $350 Customer Sites with Mission Critical Service = No uplift charge HJ631AC HP Per Event Hardware Onsite Travel Zone Charges Enterprise Systems Zone 4) Mileage 5) Charges $0 $150 $255 $335 $530 Quote only Quote only HJ631AC HP Per Event Hardware Onsite Travel Zone Charges Commercial Servers, Desktops & Most Printers (Except Scitex) Zone 4) Mileage 5) Charges $0 $95 $95 $210 $365 Quote only Quote only 4) Mileage is measured from the closest HP support hub to the customer location as a radius (radial distance). Zone mileage definitions vary in some locations. 5) NonStop travel is billed according to actual travel time incurred. Page 3

4 HPE Pointnext Commercial List Labor Rates HPE Labor Category List rate / Hr Technology Consultant II $ Technology Consultant III $ Technology Consultant IV $ Technology Consultant V $ Network Engineer II $ Network Engineer III $ Network Engineer IV $ Network Engineer V $ Storage Engineer II $ Storage Engineer III $ Storage Engineer IV $ Storage Engineer V $ System Admin III $ System Admin IV $ System Admin V $ Project Manager III $ Project Manager IV $ Project Manager V $ Logistician III $ Logistician IV $ Field Engineer III $ Field Engiineer IV $ Field Engineer V $ Note on HPE Pointnext Commercial Labor Rates: List Rates do not include travel and living expenses. These expenses will be billed separately. Applicable rates may be higher for persons with specific U.S Federal Government security clearances. Resources will only be engaged via a legal quote/order or executed Statement of Work between HPE and customer. Page 4

5 HPE Pointnext Consulting Job Level Descriptions Technology Consultant II Intermediate: Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems / projects of moderately complex scope. Exercise independent judgment within defined practices and procedures to determine appropriate action. Acts as an informed team member providing analysis of information and limited project direction input. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations. Responsible for delivery of assigned tasks within the delivery cycle of a project. Understands a broad spectrum of technology in order to deliver part of a detailed technical design, which meets customer requirements. Tasks may include installing new systems applications; updating applications, firmware, and drivers; creating boundaries for as well as performing configuration and testing activities; applications programming for assigned modules within a larger program; assisting in the preparation of technical presentations and demonstrations; and participating in customer meetings. Works with minimal direction from the technical lead and with customer nominated representatives to accomplish assigned tasks. Contributes to design for specific deliverables and assists in the development of technical solutions. Uses knowledge tools and re uses information for the benefit of projects, and of professional development. Technology Consultant III Specialist: Applies experience and subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems / projects of diverse complexity and scope. Exercises independent judgment within generally defined policies and practices to identify and select a solution. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process. Provides guidance to employees in lower job levels. May seek advice in order to make decisions on complex issues. Responsible for implementing part or all of the technical solution to the client, in accordance with an agreed technical design. Occasionally responsible for providing a detailed technical design for enterprise solutions. Understands a broad spectrum of technology in order to provide part or all of a detailed technical design which meets customer requirements. Often leads small to medium technical projects. Works with and under the direction of the Project/Technical Manager and with customer nominated representatives. Liaises with Solutions Architect as appropriate. Provides Page 5

6 technical support and input on the application of technology to a defined business segment. Provides advice on solution and integration opportunities to defined segments. Provides technical leadership on specific integration activities that are part of an engagement Provides planning and design support for the development of solution architectures that will be implemented in a multiple system environment. Technology Consultant IV Expert: Applies advanced subject matter knowledge to complex business issues, and is regarded by others within as a subject matter expert. Frequently contributes to the development of new ideas/methods. Usually works on complex problems or projects where analysis of situations or data requires an in depth evaluation of multiple factors. Regularly exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. Sometimes directs and supervises within area of expertise. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Provides mentoring and guidance to employees at lower job levels. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Responsible for verifying and implementing the detailed technical design solution to the problem as identified by the Project/Technical Manager. Often responsible for providing a detailed technical design for enterprise solutions. Is often the Principal Consultant who analyzes and develops enterprise technology solutions. Regularly leads in the technical assessment and delivery of specific technical solutions to the customer. Provides a team structure conducive to high performance, and manages the team lifecycle stages Coordinates implementation of new installations, designs, and migrations for technology solutions in one of the following work domains: networks, applications or platforms. Provides advanced technical consulting and advice to others on proposal efforts, solution design, system management, tuning and modification of solutions. Collects and determines data from appropriate sources to assist in determining customer needs and requirements. Responds to requests for technical information from customers. Develops customer technology solutions using various industry products and technologies. Engages in technical problem solving across multiple technologies; often needs to develop new methods to apply to the situation. Technology Consultant V Master: Unique mastery and recognized expertise on relevant subject matter knowledge including technologies, theories, or techniques. Regularly contributes to the development of innovative principles and ideas. Works in the more complex disciplines in which the company must operate to be successful. Provides highly innovative solutions. Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives. Develops strategy and sets functional policy and direction. Often directs and supervises within area of expertise. Often leads large, cross-division functional teams or projects that affect the organizations long-term goals and objectives Often participates in cross-division, multi-function teams. Usually responsible for providing a detailed technical design for enterprise solutions. Is usually the Principal Consultant who analyzes and develops enterprise technology solutions. Regularly leads large cross functional teams to include technical management of client staff assigned to

7 implementation team in the completion of one or more solution requirements, architecture, or implementation deliverables. Provides the technical direction required to resolve complex issues to ensure the on-time delivery of solutions that meet customer expectations. May need to develop new methods to apply to situations. Provides advanced technical consulting and advice to proposal efforts, solution design. Provides consulting advice to customer senior IT leadership and assets strategic direction for customers based on solutions and products. Works with peers outside immediate organization to define and characterize complex technology or process problems and/or develops new solutions, yet works independently to drive technical problems to a solution 2018 Hewlett Packard Enterprise Company. The information contained herein is subject to change without notice. The only warranties for HPE products and services are set forth in the express warranty statements accompanying such products and services. No additional warranty or condition, express or implied, in fact or in law. HPE shall not be liable for technical or editorial errors or omissions contained herein. HPE Technology Services are governed by the HPE Single Order Terms for Support or Customer's Purchase agreement with HPE. Effective: August 1, 2018