CCNP Voice: Implementing CUCM 8.0 Josh Finke, CCIE#25707

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2 CCNP Voice: Implementing CUCM 8.0 Josh Finke, CCIE#25707

3 Agenda Session Objectives and Scope CIPT1 Exam Information and Blueprint Overview Study Methodology Exam Topic Headings Sample Questions Q&A 3

4 Session Objectives and Scope 1

5 Session Objectives To provide an understanding of the blueprint and design of the CIPT1 Exam To provide a best practice study methodology How to study How to retain knowledge How to apply gained knowledge for the exam To provide technology and content explanations Q&A 5

6 CIPT1 Exam Information and Blueprint 2 Overview

7 CCNP Voice: Learning Network Website CIPT1 Links 7

8 Exam Information Access test information and blueprint from Cisco Learning Network: Exam Overview Exam Blueprint Current Version: CIPT1 v8.0 Implementing Cisco Unified Communications Manager, Part 1 v8.0 8

9 Exam Information Continued The Implementing Cisco Unified Communications Manager, Part 1 v8.0 (CIPT1 v8.0) is the exam associated with the CCNP Voice certification. This exam tests a candidate's skills in installing and configuring a Cisco Unified Communications Manager solution in a single site and focuses primarily on Cisco Unified Communications Manager Release 8.0, the call routing and signaling component for the Cisco Unified Communications solution. Candidates can prepare for this exam by taking the CIPT1 v8.0 Implementing Cisco Unified Communications Manager, Part 1 v8.0 (CIPT1 v8.0) course. Exam Topics The following information provides general guidelines for the content likely to be included on the CIPT1 v8.0 exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes the guidelines below may change at any time without notice. 9

10 Blueprint Topics Perform initial set up of a Cisco Unified Communications Manager cluster Describe and configure Cisco Unified Communications Manager to support on-cluster calling Describe and configure a route plan for Cisco Unified Communications Manager to support off-net calling Describe and configure Cisco Unified Communications Manager media resources Describe and configure the Cisco Unified Communications Manager to support features and applications 10

11 Best Practice Study Methodology 3

12 How to Study Save a copy of the blueprint in your notes application or print a copy This will serve as your primary reference and will be used to track progress Identify areas of strength and weakness in relation to each heading Then, identify based on individual topic Be Honest with yourself How to determine strengths: Can you describe the topic to another person well enough to teach it to them? Practice by writing down a description of the topic and giving to a peer for review. You will find out quickly which topics you really know. In addition, the act of describing a topic in your own words provides a more solid foundation for remembering the information 12

13 Create a Study Outline Using the blueprint as a reference, create a study outline: Emphasis should be placed on the topics that you have weakness in For each topic, use the following best practice of a 4 step approach: Read/Research the topic There are many resources available for reading information on the topics: Cisco Press Books, Cisco Website Documentation including SRNDs, RFCs, Study Blogs Take notes Practice the topic Use a lab environment to practice the knowledge you have learned. Practice use of the knowledge will quickly solidify your understanding of the topic Describe the topic in your own words Mark each topic using four colors for each step 13

14 Taking Notes Find a method that works for you There is no one solution that works for everyone Most common options: Paper Have to keep organized. A binder or notebook is key Computer/Tablet Many note taking Apps. Basics such as Notepad, Text edit, advanced such as Microsoft OneNote (Recommended) Using a Tablet with a stylus works great for some MindMap software Ensure whatever option you chose, you can easily go back and add further detail to any section, and can quickly reference whenever needed 14

15 Practicing Topics/Technologies Demo software exists for Cisco Unified Communications Manager v 8.0 Includes 150 DLUs Can run in a virtualized environment Become familiar with the GUI layout and navigation. Simply knowing the menu structure and where to find configuration pages is critical to success on the test, as well as real working scenarios. Use Snapshots in VMware to build and restore configuration examples 15

16 Exam Topic Headings and Sample 4 Questions with Explanations

17 Perform Initial Set Up of a Cisco Unified Communications Manager Cluster Describe Cisco Unified Communications Manager cluster architecture Describe Cisco Unified Communications Manager redundancy designs Describe the requirements for Cisco Unified Communications Manager use of DHCP, TFTP, DNS, and NTP Determine the services necessary to support a Cisco Unified Communications Manager deployment and activate the appropriate services 17

18 Sample Questions and Scenarios Topic 1: Initial Setup of CUCM What protocol is responsible for transporting VoIP? a. SCCP b. H.323 c. RTP d. RTCP e. MGCP f. SGCP Answer: (c) RTP Reasoning: Real Time Transport Protocol is a media transport protocol, whereas the other listed options are signaling transport Always work to eliminate incorrect answers based on known criteria Which CUCM server is the license server component active on? a. Member server b. Domain controller c. Subscriber d. Publisher e. All servers Answer: (d) Publisher Reasoning: Licensing is managed through the master database (i.e., the Publisher) Any cluster wide settings/policies are controlled on the publisher Which database type is utilized by CUCM? a. MySQL b. Informix c. Oracle d. Red Hat Answer: (b) Informix Reasoning: SQL was used on windows based CCM platforms. Oracle is not a compatible type, and Red Hat is the Kernal of the OS for CUCM 18

19 Describe and Configure Cisco Unified Communications Manager to Support Oncluster Calling Configure a Cisco Unified Communications Manager group Configure Cisco Unified Communications Manager profiles and device pools Configure Cisco Unified Communications Manager templates Manage phones and users using Cisco Unified Communications Manager Bulk Administration Tool Describe the tool for Auto-Registered Phones Support functionality 19

20 Sample Questions and Scenarios Topic 2: CUCM on Cluster Calling What step must be taken on a subscriber server, before it is able to be added to a CUCM group? a. Configure DNS b. Enable Auto-Registration c. Start the CallManager service d. Change DNS name to IP Answer: (c) Start the CallManager Service Reasoning: Without the CallManager service, the server will not recognized by the publisher as a valid group member Where are local route groups assigned within CUCM? a. Device Pool b. CUCM Template c. Call Routing d. Device profile e. Phone Configuration Answer: (a) Device Pool Reasoning: Settings that apply to a localized group of endpoints are set at the device pool The bulk administration tool must be used to enable auto-registration? a. True b. False Answer: (b) False Reasoning: Auto- Registration is an independent automated process designed for basic registration parameters. 20

21 Describe and Configure a Route Plan for Cisco Unified Communications Manager to Support Off-net Calling Describe Cisco Unified Communications Manager digit analysis Implement gateways Configure route patterns Configure route lists and route groups Implement toll-fraud prevention Configure digit manipulation Describe the functions and usage of calling search spaces and partitions Implement calling privileges 21

22 Sample Questions and Scenarios Topic 3: Off-net Route Plan In order for the + character to recognized as the character itself, which of the following must precede it? a. * b. () c. + d. \ e. f.! Answer: (d) \ Reasoning: The \ is known as a delimiter, and specifies that the following character should be analyzed as itself, and not as a wildcard. What is the URL for the built in Route Plan testing tool for CUCM? a. b. c. d. e. Answer: (c) dna Reasoning: The (DNA) Dialed Number Analyzer, is a built in tool for testing route plan functionality DDI PreDot set on a route pattern for the following string: 7.4XXXX9 Will result in which string after digit transformation? a. 74XXX9 b c. 4XXXX9 d Answer: (c) 4XXX9 Reasoning: DDI (Digit Discard Instruction) will remove digits based on the selected method. PreDot denotes that anything before a. will be dropped 22

23 Describe and Configure Cisco Unified Communications Manager Media Resources Describe media resources Configure MeetMe conferencing and software conferencing resources Configure Music on Hold Configure Media Resource Groups and Media Resource Group Lists 23

24 Sample Questions and Scenarios Topic 4: Media Resources Which of the following (3) are considered Media Resources? a. Transcoder b. Conference Bridge c. Media Termination Point d. Media Exchanger e. Attendant Console f. Intercom Answer: (a, b, c) Transcoder, Conference Bridge, MTP Reasoning: Through elimination, this can be answered. Exchanger is not a valid item within CUCM, and Attendant Console and Intercom are not Media Resources. Which of the following options will reduce network bandwidth for Music On Hold? a. Multicast b. Unicast c. Conference Bridge d. Transcoder e. MTP Answer: (a) Multicast Reasoning: Multicast is a routing technology used to distribute a single media stream to multiple locations, reducing individual streams of replicated traffic across a network Which of the following codecs offers the lowest bandwidth? a. G.711 b. G.722 c. MGCP d. G.729 e. H.323 Answer: (d) G.729 Reasoning: G.729 is a 8kbps codec, compared to 64kbps for 7.11 and G.722, and MGCP and H.323 are not codecs 24

25 Describe and Configure the Cisco Unified Communications Manager to Support Features and Applications Configure IP phone services Configure Cisco Unified Communications Manager native presence features Configure Cisco Unified Mobility 25

26 Sample Questions and Scenarios Topic 5: Features and Applications Which feature allows phone A to monitor a Directory Number on Phone B, as well as place a call to the DN when selected? a. Intercom b. BLF Speed Dial c. Shared Line d. Speed Dial e. IPMA Answer: (b) BLF Speed Dial Reasoning: Busy Lamp Field (BLF) buttons are used for presence monitoring within CUCM. The BLF speed dial is a configurable button option for monitoring and calling a set DN JAVA MIDlet services require which of the following fields to be configured? a. Service Name b. ASCII Name c. Service URL d. Service Vendor e. Description Answer: (d) Service Vendor Reasoning: The name and URL are required for all services. Description is optional for all services, and the Vendor is the only specific field for MIDlets True or False, a call that has been answered on a users remote destination number when hung up, can be picked up on the users primary endpoint? a. True b. False Answer: (a) True Reasoning: The call will be held at the primary device, for a configurable period of time (Maximum Wait Time for Desk Pickup) 26

27 Q&A 27

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