Supplies Network & CompTIA Membership and Trustmark Initiative
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1 Supplies Network & CompTIA Membership and Trustmark Initiative
2 Welcome & Agenda Your hosts today: Miles Jobgen, Director, Trustmarks CompTIA Sarah Custer, MPS Solutions & Equipment Managed, SuppliesNetwork Agenda: Introduction to the special offer from Supplies Network & CompTIA Features & Requirements of the Managed Print Trustmark Getting Started 2
3 Challenges facing today s Solution Providers Can someone help me. add new customers to my managed print service offerings? grow my relationship with existing customers? identify areas of my business that can be improved? rise above my competitors and stand out from the crowd? Customer acquisition and on-boarding new customers is essential to solidifying any business. Expanding services with quality customers is a great way to encourage a long-term relationship. Knowing where to focus attention from improvement eliminates wasted energy. Differentiation is tough but gives customers something they remember about you. A Trustmark can help! A Trustmark can help! A Trustmark can help! A Trustmark can help! 3
4 CompTIA Trustmarks can help! Industry-identified intelligent business practices. Structured process of selfevaluation Checklist of essential tools, systems, policies and management focus. Validation with vendor partner and documentation check. 4
5 Amazing resources available as a Premier Member of CompTIA Access to high-quality research reports uniquely designed for IT channel companies Great awareness training programs like CyberSecure Legal Services Program through partnership with IT Law Advocates Business tools and templates to help grow your business Professional Development opportunities Discount on CompTIA certifications 5
6 A Trustmark is a Tool Every business has strengths and weaknesses. A CompTIA Trustmark helps you know which is which, how to capitalize on what you do best, and how to improve what you don t. Earning a Trustmark adds a valuable tool to your collection. Confidence Know your tools and processes are right for the job. Your assessment against industry-identified intelligent business practices shows you know what you re doing! Industry Association The Trustmark reflects a vendor-neutral view of the service provider industry. CompTIA is an independent voice, with no ties to a particular vendor. Differentiation Earning a Trustmark demonstrates adherence to a high standard of quality and ability to perform the essential practices of a managed service provider. Recognition Your partners and suppliers see the value of a CompTIA Trustmark. Get recognized for the good work you re doing by attaching an industry credential to your business. 6
7 Trustmark Satisfaction Survey 88% saw increased credibility with customers 86% saw immediate applicability to their business 4 out of 5 recommend a Trustmark 72% saw an increase in their ability to adhere to industry best practices 86% Immediate applicability to business 4 in 5 Recommend a Trustmark 88% Increased credibility From April, 2014 satisfaction survey 7
8 Managed Print Trustmark 8
9 Trustmark Design The CompTIA Managed Print Trustmark is divided into 6 sections Managed Print Trustmark Design Code of Conduct Operations Management & Finance MPS Sales & Positioning MPS Delivery Skills MPS Operations Skills Statement of pro-industry behavior and commitment to the customer Review of the day-to-day operations including agreements, assessment report, invoicing, SOPs, and customer relations Policies and procedures unique to MPS delivery including insurance coverage and documented market strategy Knowledge/Skill/Ability questions related to the sales and positioning of MPS to customers Knowledge/Skill/Ability questions related to the delivery of MPS Knowledge/Skill/Ability questions related to the operation of MPS 9
10 Core Requirements Documentation and commentary to support claims within the self-assessment form the core of the material reviewed during the CompTIA desk audit. This documentation is in addition to control question responses. For more information, see the Managed Print Trustmark Reference Guide. Section & Requirement 2.1 Template/Sample Managed Print Agreement 2.2 Discovery/Assessment Report 2.2 Sample Invoice Any 4 of these SOPs: Client Assessment, On-Boarding, Service Delivery, Performance Review, Escalation, M/A/R, Procurement Any 2 of these CRM: Client Business Review, Customer Survey, Performance Report Any 2 of these strategy docs: Marketing material, Sales compensation plan, Led gen, Website, growth 3.2 First page/cover letter for insurance policy 10
11 Review & Validation All documents are reviewed for accuracy and consistency within the selfassessment All responses to control items are reviewed for consistency and adherence to best practices All references/vendor partner contacted to validate relationship and level of satisfaction Typical review time is one business week 11
12 Getting Signed Up 12
13 13
14 Log in here Accessing Resources & the Online Assessment Then click here 14
15 Support for Trustmarks Logo usage and guidance Online directory listing Assessment report, leave-behind collateral, press release Guide for promoting and marketing your new status Linked In Forum This photo is for placement only Webinar, interview, case study, blog opportunities 15
16 What s Next? Go to: offers.comptia.org/suppliesnetwork Select the Premier Membership/Trustmark Bundle for $350 Access the resources & start taking advantage of your new Membership CompTIA will also set up an on-boarding call with you Get to know the Trustmark Framework All the requirements & documentation can be found here Complete the online assessment form for the Trustmark Leverage the marketing materials once approved 16
17 THANK YOU! Yvette Steele, Miles Jobgen,
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