Onboarding 1100 Series

Size: px

Start display at page:

Download "Onboarding 1100 Series"

Julius Manning
5 years ago
Views:

1 Onboarding 1100 Series Welcome! Thank you for your recent Scale Computing HC3 purchase! We are excited to have you as a customer and look forward to making sure you are satisfied with every part of your experience with Scale Computing. Scale Computing aims to provide you with an informative and productive introduction to your new HC3 solution. In this effort, every installation is paired with an experienced installation specialist to assist you from the initial unboxing to the creation of your first HC3 VM. Let s get started! How to Contact Scale Computing Standard Support Hours General Monday through Friday 8 AM to 8 PM EDST Installation Scheduling Monday through Friday 9 AM to 6 PM EDST Services Scheduling Monday through Friday 9 AM to 6 PM EDST ScaleCare Support for assistance Monday through Friday from 8 AM to 8 PM EDST at support@scalecomputing.com.

2 ScaleCare Support is available for critical issues 24/7/365 by phone at SCALE-59 ( ) in the US and in Europe. Telephone support is recommended for the fastest response on priority issues and the only response after standard support hours. Product Overview These are the entry level HC3 systems. The HC1100 Series includes the HC1100, HC1150, HC1150D, and the HC1150DF. Hardware Specifications HC1100 Base Model Description Upgrade Options CPU Intel E5-2603v4 6 Cores Intel E5-2620v4 8 Cores 6 Threads 16 Threads 1.7GHz 2.1GHz / 3GHz RAM 64GB DDR4 128GB DDR4 Networking 4 x 10GbE NICs 2 Public NICs bonded active/passive 2 Private NICs bonded active/passive 4 x 10GbE NICs 2 Public NICs bonded active/passive

3 2 Private NICs bonded active/passive Storage Rack NL-SAS (7200 RPM) 4TB (4 x 1TB) RAW 1U Height 1.7 (43mm) H x 17.2 (437mm) W x (503mm) D NL-SAS (7200 RPM) 8TB (4 x 2TB) RAW 16TB (4 x 4TB) RAW 32TB (4 x 8TB) RAW N/A Power 2 x 400W Power Supply Units N/A Certifications Miscellaneous UL/CB CE FCC Rack Rails Power Cables Bezel Quick Start Reference N/A N/A HC1150 Base Model Description Upgrade Options

4 CPU Intel E5-2620v4 8 Cores Intel E5-2640v4 10 Cores 16 Threads 20 Threads 2.1GHz/3.4GHz 2.4GHz / 3GHz RAM 64GB DDR4 128GB DDR4 256GB DDR4 Networking 4 x 1GbE NICs 2 Public NICs bonded active/passive 2 Private NICs bonded active/passive 4 x 10GbE NICs 2 Public NICs bonded active/passive 2 Private NICs bonded active/passive Storage NL-SAS (7200 RPM) 3TB (3 x 1TB) RAW SSD 480GB (1 x 480GB) RAW NL-SAS (7200 RPM) 6TB (3 x 2TB) RAW 12TB (3 x 4TB) RAW 24TB (3 x 8TB) RAW SSD 960GB (1 x 960GB) RAW

5 1.92TB (1 x 1.92) RAW Rack 1U Height 1.7 (43mm) H x 17.2 (437mm) W x (503mm) D N/A Power 2 x 400W Power Supply Units N/A Certifications Miscellaneous UL/CB CE FCC Rack Rails Power Cables Bezel Quick Start Reference N/A N/A HC1150D Base Model Description Upgrade Options CPU Intel E5-2620v4 16 Cores Intel E5-2640v4 20 Cores 32 Threads 40 Threads 2.1GHz/3.4GHz 2.4GHz / 3GHz RAM 128GB DDR4 256GB DDR4 512GB DDR4

6 Networking 4 x 1GbE NICs 2 Public NICs bonded active/passive 2 Private NICs bonded active/passive 4 x 10GbE NICs 2 Public NICs bonded active/passive 2 Private NICs bonded active/passive Storage NL-SAS (7200 RPM) 3TB (3 x 1TB) RAW SSD 960GB (1 x 960GB) RAW NL-SAS (7200 RPM) 6TB (3 x 2TB) RAW 12TB (3 x 4TB) RAW 24TB (3 x 8TB) RAW SSD 1.92TB (1 x 960GB) RAW 1.92TB (1 x 1.92) RAW Rack 1U Height 1.7 (43mm) H x 17.2 (437mm) W x (507mm) D N/A Power 2 x 600W Power Supply Units N/A

7 Certifications Miscellaneous UL/CB CE FCC Rack Rails Power Cables Bezel Quick Start Reference N/A N/A HC1150DF Base Model Description Upgrade Options CPU Intel E5-2620v4 16 Cores Intel E5-2640v4 20 Cores 32 Threads 40 Threads 2.1GHz/3.4GHz 2.4GHz / 3GHz RAM 128GB DDR4 256GB DDR4 512GB DDR4 Networking 4 x 1GbE NICs 2 Public NICs bonded active/passive 2 Private NICs bonded active/passive 4 x 10GbE NICs 2 Public NICs bonded active/passive 2 Private NICs bonded active/passive Storage SSD 3.84TB (4 x 960GB) RAW SSD 7.68TB (4 x 1.92TB) RAW

8 Rack 1U Height 1.7 (43mm) H x 17.2 (437mm) W x (507mm) D N/A Power 2 x 600W Power Supply Units N/A Certifications UL/CB CE FCC N/A Miscellaneous Power Specifications Rack Rails Power Cables Bezel Quick Start Reference N/A * These power charts are approximate and may vary by 10 to 15 Watts depending on various upgrades and options. HC1100 Idle Load Startup Staging Watts Amps kva BTU/hr Test Voltage

9 HC1150 Idle Load Startup Staging Watts Amps kva BTU/hr Test Voltage HC1150D* Idle Load Startup Staging Watts Amps kva BTU/hr Test Voltage HC1150DF* Idle Load Startup Staging Watts Amps kva

10 BTU/hr Test Voltage Software Overview The uniqueness of the Scale Computing solution is its patented HyperCore Software, also known as HC3 Software. All HC3 features and software updates are included at no additional cost to you. HC3 Software is ready to deploy straight out of the box with no additional licensing or installation needed. HC3 Software continuously monitors all virtual machines as well as software and hardware components. This allows it to detect and automatically respond to common infrastructure events while maintaining operational simplicity through highly intelligent software automation and architecture simplification. Software Details General Web browser-based GUI, , and syslog notifications Automatic VM failover in a node failure scenario Automatic data restriping in the event of a failed disk Self-monitoring and self-healing Non-disruptive software upgrades No single point of failure Mix and match nodes Scale up to 8 nodes in a system, no downtime required Features

11 HC3 VM Import and Export between HC3 Systems HC3 to HC3 System VM Replication VM Snapshot Scheduling Bulk VM actions VM Cloning Non-disruptive VM live migration between nodes VM and System performance monitoring Preparing For Your Installation General Take a few minutes to familiarize yourself with the available Scale Computing onboarding documentation. The HC3 System Installation Guide provides more detailed processes if needed, such as creating a new Portal account, port requirements for various HC3 system features, and additional best practices. HC3 System Onboarding Guide Ensure you have access to the Scale Computing Customer and/or Partner Portal. Credentials should be ed to all users on the account within 24 hours of product shipment. If you haven t received credentials within that time frame you can sign up manually by selecting New User? under the appropriate Portal from this link: When you first log into the Scale Computing Portal, be sure to fill out your My Profile information from the top navigation bar. The selected timezone will help determine scheduling availability. Schedule your installation and any purchased or included services on the Scale Computing Portal. You ll find these items under Support -> Services in the top

12 navigation bar. Click the Schedule Services link to schedule your installation and/or professional services. NOTE: Any purchased professional services, such as the Premium Installation Service, the Networking Configuration Service, or the Switch Configuration Service, will only allow scheduling in their proper order. This means pre-installation services, such as the Networking Configuration Service, will be required to be scheduled and completed before the Installation can be scheduled in the Portal. All networking related services are reliant on using a switch from the recommended switch list in the Networking Guidelines. Rack Installation Watch this 2 minute video for step-by-step assistance in racking your HC5150D node. And yes, it s really that easy. As a note, this node is intended to be a two person carry, so make sure to have someone to assist you during the racking process! Networking General Review the HC3 Networking Guidelines and Recommendations for details on switch requirements, recommended switches and cables, and networking best practices. Public and Private System Networks

13 The HC3 system has two distinct physical networks in which it participates. A public network provides a path to allow access to the HC3 web interface as well as access to VMs running on the system and is known as the LAN network. A private network, known as the Backplane network, is used for intra-system communication. This includes critical system operations such as the mirroring of data blocks for redundancy between the nodes. It is critical that the Backplane network is isolated to a single HC3 system only (physically or through VLANs) to ensure system stability and performance. There are two NICs for both the LAN and Backplane network. These two ports are bonded in an active/passive configuration. The 0 ports will always be primary and the 1 ports will be secondary. Below are the NIC layouts for the 1 GbE and 10 GbE HC1100 Series hardware configurations. Rear 1 GbE view of the HC1100 Series node: Rear 10 GbE view of the HC1100 Series node:

The Spanning Tree Protocol (STP) is a network protocol that ensures a loop-free topology for bridged local area networks (LANs).

14 Network and Switch Configuration Recommendations Two interconnected (or stacked) switches are recommended for a full high availability configuration of the HC3 system. Below is an example of the ideal high availability configuration. The Spanning Tree Protocol (STP) is a network protocol that ensures a loop-free topology for bridged local area networks (LANs). STP allows a network design to include spare (redundant) links to provide automatic backup paths via STP without the need for manual intervention. When STP is

15 enabled, the protocol monitors the participating ports/ VLANs. Should there be a change in topology (a port goes active or a port goes down) STP blocks traffic on participating ports until the network topology is determined. Scale Computing recommends disabling STP on the LAN and Backplane ports. If STP is required then Rapid STP is recommended. Flow control is useful for managing the data rates between two links. It helps prevent a fast sending connection from overwhelming a slower receiving connection and causing retransmits. Scale Computing recommends enabling flow control on the LAN and Backplane ports. Scheduling Your Installation Schedule your pre-installation services and planning call in the Scale Computing Portal to speak with your experienced installation and professional services specialist by following the Schedule Services prompts. All of the purchased and included installation and professional services will be listed to the left of the scheduling screen and unlocked in the order they will need to be completed. To schedule, verify your timezone is correct, enter your contact information, and select an available date and time. To finalize the selected schedule select the white and blue Schedule Time button. * A separate welcoming will provide a link to a simple questionaire to help detail your environment; this questionaire will also be covered during the planning call.

16 The scheduler will display expected time frames for each service based on your number of purchased nodes. This planning, preparation, and training is for you! The installation and/or services specialist will review your environment questionaire with you as well as any services engagement agreements and answer any and all questions you may have regarding the HC3 system or purchased services. Once the planning call is complete and everything is in place, schedule your installation in the Scale Computing Portal through the same Schedule link. You can expect 1 to 3 hours for the installation depending on how many nodes were purchased. For the scheduled HC3 Software system installation day you ll need: A monitor and keyboard for physical access during node configuration and system initialization for the HC3 system. This typically takes less than 30 minutes for a 3 or 4 node system. Once initialized, all first-time system configuration and HC3 web interface training can be handled through a web browser on a machine local to the HC3 nodes. This is typically the remainder of the installation time. A Windows Operating System ISO file is optional but recommended for first-time VM creation in the HC3 web interface with your installation specialist. Install the HC3 System

17 What to Expect Your assigned installation specialist will contact you at the previously scheduled date and time with the provided contact number to walk you through the HC3 system installation. The installation will start with physical access to the HC3 nodes in order to configure the node IPs and initialize the nodes as a single HC3 system. Once the nodes are initialized the HC3 web interface will be available through a web browser and the remainder of the installation will be handled through an online meeting provided by the installation specialist. The installation specialist will walk you through the first-time configurations for the HC3 system, the available features and tools in the HC3 web interface, and first-time HC3 VM creation if a Windows Operating System ISO file is provided. They will also answer any remaining questions you may have regarding your new HC3 system solution. NOTE: If you have made the decision to self-install the HC3 system, please contact ScaleCare Support once the system is initialized for a system health check, any applicable software updates, and to make sure that the system is properly registered to your account. Choosing to self-install may delay your deployment in the event of any issues. ScaleCare Support reserves the right to take the necessary corrective actions on the system post self-install on a first-come, first-serve basis with deference given to previously scheduled installation customers.

18 Checklist for Installation Day Physical access to the HC3 system nodes VGA Monitor A KVM may be used but is not recommended for initial configuration USB Keyboard A KVM may be used but is not recommended for initial configuration 1 LAN IP for each node It is recommended to have the last octet of the LAN and Backplane IP match for ease of management 1 Backplane IP for each node It is recommended to have the last octet of the LAN and Backplane IP match for ease of management Network Subnet Mask Network Gateway All network cables and switching (including switch configuration) should already be in place for the HC3 system installation A machine local to the HC3 system network for HC3 web interface access after configuration (VPNs, port forwarding, etc have been seen to block HC3 web interface access) All HC3 nodes should be powered on for the HC3 system installation The command line login information (this will be provided by the assigned installation specialist on installation day) Configure the Node IPs

19 Log into the node using the given username and password. Scale Computing uses a top-down system configuration with the top node being the first node of the system and the bottom node being the last. This first node classification has no bearing on system operations outside of the installation configuration. If the login prompt is not shown try pressing ctrl+c to wake the node. If the login prompt is still not shown press ctrl+alt+f1 to change the screen output. NOTE: In general, the following commands leading with a sudo will ask for a password. Use the same password as the node login. Enter the command to configure the node IP and then fill in the information as prompted, hitting enter to finalize each IP assignment. A single node system: sudo scnodeinit LAN IP LAN Netmask LAN Gateway Backplane IP of this node Backplane IP of the first node in the cluster This field is a special case and as there is only one node should use

20 the same IP as the Backplane IP of this node field. A 3+ node system sudo scnodeinit LAN IP LAN Netmask LAN Gateway Backplane IP of this node Backplane IP of the first node in the cluster This field is a special case and should use the same IP as Backplane IP of this node on the first node of the system. All subsequent system nodes after the first node should reference the first node s Backplane IP. The node will verify the entered IP information is correct and that it can ping all LAN, Backplane, and gateway IPs. The node configuration is complete when it either returns to the command prompt or when the output says Entering forwarding state. This process generally takes 3-5 minutes per node. If the verification fails, double check the following: The IPs were typed correctly.

21 The chosen LAN and Backplane IP are being used elsewhere in the network. The LAN and Backplane IP are on separate networks. The Backplane IP cannot be a publicly routable IP and cannot be in the assigned LAN IP network. If there were any typographical issues or networking issues that caused the verification to fail the node will need to be reinitialized using the following command: REINITIALIZE=yes sudo scnodeinit It is also possible to bypass the network gateway check by using the following command if needed: BYPASS_NETWORK_CHECK=yes sudo scnodeinit The reinitialize and bypass commands can be combined as well BYPASS_NETWORK_CHECK=yes REINITIALIZE=yes sudo scnodeinit Repeat the node configuration process for all nodes in the HC3 system. Initialize the HC3 system Make sure you are on the first node of the HC3 System.

22 NOTE: In general, the following commands leading with a sudo will ask for a password. Use the same password as the node login. Enter the command to initialize the configured nodes as a single HC3 System. A single node system: sudo singlenodecluster=1 scclusterinit A 3+ node system sudo scclusterinit All of the nodes that were previously IP d should be listed on the screen; only a single node will be listed when installing a single node system. If any nodes are missing DO NOT proceed with initialization. Type ctrl+c and then enter no to the prompt. This should return you to the command prompt without initializing the system. Working from the first node down, run the sudo scnodeinit command again on all nodes and ensure it completes successfully before attempting system initialization once more. If all nodes are shown in the list hit ctrl+c to proceed with system initialization. Type yes to confirm the initialization. The nodes will now be initialized as a single HC3 system. This process typically takes minutes. Once it is complete the HC3 web interface will be

23 available in a web browser through the LAN IP of any node in the system. Additional Resources Videos HC3 Features Playlist HC3 How To Playlist Technical Help Papers Networking Guidelines and Recommendations Information Security with HC3 HC3, SCRIBE, and HyperCore Theory of Operations Migrating Your Existing Environment to Scale Computing s HC3 system Disaster Recovery Strategies with Scale Computing Feature Notes HC3 Feature Guide Snapshot Scheduling HC3 Replication HyperCore SSD Tiering (HEAT) Migration Quick Start Guides Migrating Your Existing Environment to Scale Computing s HC3 System HC3 Move Powered by Double-Take Quick Start HC3 Availability Powered by Double-Take Quick Start Import a Foreign Appliance into the HC3 System User Guides and Support HC3 Software Support Matrix

24 User Guide for 7.2 Software

Scale Computing Networking Guidelines and Recommendations Reference Guide

Scale Computing Networking Guidelines and Recommendations Reference Guide Any information listed here is not a substitute for the product s user guide or support and is not covered under the support and