XO Communications Services, LLC Sunrise Valley Dr. Title Page Herndon, VA LOCAL EXCHANGE SERVICES PRODUCT DOCUMENT

Transcription

1 13865 Sunrise Valley Dr. Title Page Product Document Applicable to LOCAL EXCHANGE SERVICES of XO Communications Services, LLC ()

2 13865 Sunrise Valley Dr. Page 1 Table of Contents Description Page Title Sheet Table of Contents 1 1. Description of Service Measurement of Service Surcharges Rate Schedules Promotions Service Areas and Locations Network Line and Trunk Services Business Services Descriptions and Rates Miscellaneous Charges Bundled Packages Contract Tariffs Issued by: Effective: March 28, 2015

3 13865 Sunrise Valley Dr. Page General Category One 1. Description of Service The following sections will apply to customers who are served by a Central Office where the former XO California, Inc. has facilities and to existing Customers of XO California, Inc. as of January 31, 2005: Section 1 Section 2 Section 3 Section 4 Section 5 Section 9 Category Two The following sections will apply to customers who are served by a Central Office where the former Allegiance Telecom of California, Inc. has facilities, to existing Customers of Allegiance Telecom of California, Inc. as of January, 31, 2005, and Customers served by a Central Office where both the former XO California, Inc. and Allegiance Telecom of California, Inc. have facilities: Section 7 Section 8 Section 9 Section 10

4 13865 Sunrise Valley Dr. Page General 1. Description of Service The Company undertakes to furnish one-way and/or two-way commercial telecommunications service to business customers pursuant to the terms of this document between points within the State of California. XO Service consists of any of the services offered pursuant to this document, either individually or in combination. Each service is offered independent of the others, unless otherwise noted. Service is offered via the Company s facilities, resold exchange services, transmission facilities provided by other certificated carriers, or a combination of the two. In addition to the provisions set forth in this document, Services offered pursuant to this document are subject to the terms and conditions set forth in Company s document Cal. P.U.C. Schedule CLC5-T and Company s Cal. Terms & Conditions Product Document. The Company is responsible only for the services and facilities it provides under this document, and it assumes no responsibility for any service provided by any other entity that purchases access to the Company network in order to originate or terminate its own services, or to communicate with its own Customers. Service is provided on the basis of a minimum period of one month, 24 hours per day. For the purpose of computing charges in this document, a month is considered to have thirty (30) days. The provision of Company s Services is subject to and contingent upon the Company obtaining and retaining such approvals, consents, governmental authorizations, licenses and permits, as may be required or be deemed necessary by the Company. The Company shall use reasonable efforts to obtain and keep in effect all such approvals, consents, authorizations, licenses and permits that may be required to be obtained by it. The Company shall be entitled to take, and shall have no liability whatsoever for, any action necessary to bring the Services into conformance with any rules, regulations, orders, decisions, or directives imposed by the Federal Communications Commission or other applicable agency, and the Customer shall fully cooperate in and take such action as may be requested by the Company to comply with any such rules, regulations, orders, decisions, or directives.

5 13865 Sunrise Valley Dr. Page General (cont d) 1. Description of Service (cont d) This document shall be governed and interpreted according to the law of the State of California. 1.2 Basic Local Exchange Service Basic Service Basic Service provides a Customer with a telephonic connection to, and a unique telephone number addressed on, the public switched telecommunications network. Service is available to those Customers located within 300 feet of the Company s telecommunication network. Service beyond 300 feet is subject to the terms and conditions set forth in Company s document Cal. P.U.C. Schedule CLC5-T and Company s Cal. Terms & Conditions Product Document. This service enables users to: make calls to and receive calls from other stations on the public switched telecommunications network; access other services offered by the Company as set forth in this document; access at no charge emergency services by dialing 0 or ; and access services provided by other common carriers that purchase the Company s Switched Access Services or that maintain other types of traffic exchange arrangements with the Company. Basic Local Exchange Service provides a Customer with a single voice-grade telephonic communications channel that can be used to place or receive one call at a time. Each line is provided for connection of Customer-provided single station sets or facsimile machines to the public switched telecommunications network.

6 13865 Sunrise Valley Dr. Page Basic Local Exchange Service (cont d) Directory Listings 1. Description of Service (cont d) The Company shall arrange for the listing of the Customer s main billing telephone number in the directory(ies) published by the dominant Local Exchange Carrier in the service area at no additional charge. At a Customer s option, the Company will arrange for other types of listings and additional listings and will pass onto the Customer the charges, if any, for such listings that the dominant Local Exchange Carrier charges Company. Listings will be non-published at the specific request of the Customer Calling Features Call Waiting - This feature allows the Customer to accept an incoming call even when the Customer is on the line Call Forwarding - This feature allows the Customer to receive incoming calls at a location other than the Customer s premises Speed Dialing - This feature allows the Customer to store up to 20 selected telephone numbers than can be dialed by pressing a single button Way Calling - This feature allows the Customer to access two different callers simultaneously Voice Mail - Audix voice mail allows calling parties to leave recorded oral messages for the Customer that the Customer may access from its premises or from another location.

7 13865 Sunrise Valley Dr. Page Basic Local Exchange Service (cont d) Calling Features (cont d) 1. Description of Service (cont d) Automatic Call Return This feature allows the customer to call back the last incoming call by dialing *69 on a touch-tone phone. Customer will be billed for any toll charges incurred, if any Repeat Dialing (Automatic Recall) - By pressing *66", a previously stored telephone number will be automatically dialed and will alert the calling party when the called party line is available to take the call. 1.3 Integrated Services Digital Network (ISDN) ISDN supports the simultaneous use of voice and data over the same access line. ISDN provides a completely digital transmission. XO ISDN is available as Primary Rate Interface (PRI). PRI consists of twenty-three bearer (B) channels and one data (D) channel. With PRI, the B channels can carry voice conversations at mbps. Again, the Customer s terminal equipment and interconnection through non-digital central offices may cause transmission speeds to be slower than the maximum achievable. Customer Premise Equipment that is compatible with the ISDN interface is the responsibility of the Customer. XO is not responsible if any changes in the provisioning of ISDN PRI result in the obsolescence of Customer s equipment or the need for the Customer to modify or change their Customer premise equipment. Additional, ISDN PRI are subject to the availability of company facilities.

8 13865 Sunrise Valley Dr. Page Operator Assistance 1. Description of Service (cont d) A Customer may obtain the assistance of a local operator to complete local exchange telephone calls in the following manner. In addition to the rates specified in Section 4.1.B.3 surcharges as specified in Section will apply: Third Number Billing: Provides the Customer with the capability to charge a local call to a third number which is different from the called or calling party. The party answering at the third number has the option to refuse acceptance of the charges in advance or when queried by the operator. Collect Calls: Provides the Customer with the capability to charge a call to the called party. On the operator announcement of a collect call, the called party has the option to refuse acceptance of charges in advance or when queried by the operator. Person to Person: Calls completed with the assistance of an operator to a particular Station and person specified by the caller. The call may be billed to the called party. Station to Station: Calls completed with the assistance of an operator to a particular Station. The call may be billed to the called party. General Assistance: The Customer has the option to request general information from the operator, such as dialing instructions, country or city codes, area code information and Customer Service 800 telephone numbers, but does not request the operator to complete the call. 1.5 Referral Service Primary Number Referral Service An automated system that repeats the called number and provides the status of service or a reference to a new number. Primary Number Referral Service will remain in place on the primary number for six months Additional Number Referral Service An automated system that redirects calls to sequential XO numbers to one common message that provides the status on service or a reference to a new number. 1.6 XO Integrated Access Service XO Integrated Access Service is a bundled service offering that requires the Customer to purchase, at the same customer location, local exchange service, message toll service and Internet services from the Company. This Service is available to Customers in the Pacific Bell service territory only. The standard configuration involves having a single DS-1 to the Customers premises. In order to get the following pricing for this service, the Customer must purchase a minimum of 10 local exchange lines or channels. Further, the Customer must, at a minimum, sign a minimum one-year service contract in order to get the Integrated Access Service offering.

9 13865 Sunrise Valley Dr. Page XO Premium Line/Trunk Service 1. Description of Service (cont d) XO Premium Line/Trunk Service is an Optional Calling Plan to other Business Line, Centrex and Trunk service offerings listed within this document. In order to receive Service under the XO Premium Line/Trunk Service calling plans, Customers must meet the criteria specified for each service. 1.8 XO Multi-Rate PRI Service XO Multi-Rate PRI Service is an inbound Service that allows Customers to receive traffic from multiple rate centers while maintaining a local presence in each rate center through use of a consolidated PRI or inbound-t-1. The Customer will receive traffic via telephone numbers assigned to foreign rate centers. PRI consists of twenty-three bearer (B) channels and one data (D) channel. With PRI, the B channels can carry voice conversations at mbps. The Customer s terminal equipment and interconnection through non-digital central offices may cause transmission speeds to be slower than the maximum achievable. Customer Premise Equipment that is compatible with this service is the responsibility of the Customer. XO will not be responsible for any changes in the provisioning of this service due to the obsolescence of Customer s equipment or the need for the Customer to modify or change their Customer Premise Equipment. This Service is subject to the availability of facilities. Customer and XO, agree that in the event of a decision by a regulatory authority at the federal, state or local level, including but not limited to the approval of a new ILEC interconnection arrangement, which alters XO s ability to offer the current contract rate, upon 30 days written notification to Customer, XO may migrate the Customer to the Off-Net Price Plan for remainder of Customer s term commitment. If XO chooses to migrate customer to an Off-Net Price Plan for the remainder of Customer s term commitment, Customer may cancel service without penalty upon 30 days written notice to XO after receipt of the XO migration notice. 1.9 XO Inbound PRI Service XO Inbound PRI Service is a high inbound only Primary Rate Interface ISDN service. This service is available to Internet Service Providers and Application Service Providers. XO Inbound PRI Service is a DS-1 level service that provides trunk-side access from a customer s premise to the local XO central office. Service will be delivered to the customer premise on a digital basis only. The customer may elect to convert the digital signal to analog using customer provided channel banks at their own discretion, but XO will not provide this as part of the service. XO Inbound PRI is a dedicated inbound-only service that cannot be used to originate or terminate domestic long distance switched calls and is designed to support high inbound call volumes. Rates are offered under two pricing plans described in Section 4.17 of this document. Pricing is based on whether the Customer service location is On-Net or Off-Net. For purposes of this offering, On-Net service shall mean service to the Customer service location is provided entirely by XO over its own fiber or wireless facilities, or when Customer is collocated with XO. Off-Net service shall mean service to the Customer service location is not provided entirely by XO over its own fiber or wireless facilities. Instead, service to the Customer service location is provided through the use, purchase or lease of the facilities of another local access provider other than XO, including the use of unbundled network elements or Type II facilities. A minimum one year term commitment is required with this service offering.

10 13865 Sunrise Valley Dr. Page XO Inbound PRI Service (cont d) 1. Description of Service (cont d) Customer and XO, agree that in the event of a decision by a regulatory authority at the federal, state or local level, including but not limited to the approval of a new ILEC interconnection arrangement, which alters XO s ability to offer the current contract rate, upon 30 days written notification to Customer, XO may migrate the Customer to the Off-Net Price Plan for remainder of Customer s term commitment. If XO chooses to migrate customer to an Off-Net Price Plan for the remainder of Customer s term commitment, Customer may cancel service without penalty upon 30 days written notice to XO after receipt of the XO migration notice Service Order Charge Company will assess a Service Order Charge for each of the following Customer initiated requests made after 30 days from the installation of Service: Primary Service Order Charge Adding lines, moving services, convert product types Record Order Charge Adding or changing directory listings, changing billing account information Subsequent Order Charge Adding new features, changing existing features Line Restoral Charge Re-establishing service after suspension for non-payment Technician Visit Charge Requests requiring a technician to be dispatched for work to be completed $50.00 per order $15.00 per order $50.00 per order $20.00 per line $ per occurrence 1.11 Access Recovery Charge The Access Recovery Charge ( ARC ) is a monthly charge designed to recover increased network costs for access circuits used to provide Service to customers, including but not limited to increases due to FCC or other governmental or regulatory actions or judicial determinations made in connection with incumbent local exchange carrier charges for such circuits. XO reserves the right to add, change or delete Access Recovery Charges upon notice to Customer. The ARC is calculated by application of a percentage to each customer s total monthly recurring charges (MRCs). The ARC percentage to be applied will be determined by the customer s total MRCs on its monthly invoice. The chart below shows the ARC percentage that will be applied based on the MRCs. This Access Recovery Charge will be assessed on all local exchange services. Total MRC Charge Percentage Total MRC Charge Percentage $ % $7, , % $ % $10, , % $ % $20, % $ % $30, , % $ % $40, , % $ % $50, , % $1, , % $75, , % $1, , % $100, , % $2, , % $250, , % $5, , % $500, %

11 13865 Sunrise Valley Dr. Page Measurement of Service Calling is billed per call according to duration for applicable services. Unless otherwise stated, calls are timed in whole minute increments, with each fraction of a minute rounded up to the next whole minute. Timing begins with completion of the connection to the called number and ends with the termination of the connection.

12 13865 Sunrise Valley Dr. Page Zone Usage Measurement 2. Measurement of Service (cont d) Company defines local calling Zones 1, 2 and 3 as follows: Pacific Bell Area/Territory Refer to Pacific Bell Telephone Company Schedule Cal. P.U.C. No. A5 Verizon Area/Territory Refer to Verizon California, Inc. Schedule P.U.C. Schedule No. H-1 Roseville Area/Territory Zone 1 Zone 2 Zone 3 Citrus Heights DRA 1 Citrus Heights DRA Sacramento Main And Roseville BRA 2 1 Citrus Heights District Rate Area 2 Roseville Base Rate Area Fair Oaks Folsom Lincoln Pleasant Grove Rio Linda Roseville BRA Sacramento North DA South Placer Applicability of Rates and Charges based on Zones Pacific Bell Area/Territory Refer to Pacific Bell Telephone Company Schedule Cal. P.U.C. No. A5 Verizon Area/Territory Refer to Verizon California, Inc. Schedule P.U.C. Schedule No. H-1 Roseville Area Zone 1 and Zone 2 Rates and Charges Rates and charges listed throughout this Document for the Roseville Area are applicable to calls originating in Citrus Heights DRA or Roseville BRA and terminating within Zone 1 and Zone 2 calling areas listed above. Zone 3 Rates and Charges Rates and charges listed throughout this Document for the Roseville Area are applicable to calls originating in Citrus Heights DRA or Roseville BRA and terminating in Zone 3 calling areas as listed above. 2.2 Direct Connect Customers Roseville Area As used in this document, Direct Connect shall apply to those Customers in the Roseville Area whose XO Service is provided exclusively over XO facilities and not over the facilities of another carrier.

13 13865 Sunrise Valley Dr. Page Public Pay Telephone Surcharge 3. Surcharges In order to recover the Company s expenses to comply with the FCC s pay telephone compensation plan effective on October 7, 1997 (FCC ), an undiscountable per call charge is applicable to all interstate, intrastate and international calls that originate from any domestic pay telephone used to access the Company's services. The Public Pay Telephone Surcharge, which is in addition to standard usage charges and any applicable service charges and surcharges associated with the Company's service, applies for the use of the instrument used to access the Company service and is unrelated to the Company's service accessed from the pay telephone. Pay telephones include coin-operated and coinless phones owned by local telephone companies, independent companies and other interexchange carriers. The Public Pay Telephone Surcharge applies to the initial completed call and any reoriginated call (i.e., using the # symbol). Whenever possible, the Public Pay Telephone Surcharge will appear on the same invoice containing the usage charges for the surcharged call. In cases where proper pay telephone coding digits are not transmitted to the Company prior to completion of a call, the Public Pay Telephone Surcharge may be billed on a subsequent invoice after the Company has obtained information from a carrier that the originating station is an eligible pay telephone. The Public Pay Telephone Surcharge does not apply to calls placed from pay telephones at which the Customer pays for service by inserting coins during the progress of the call. Rate per Call $ Reserved for Future Use Issued by: Effective: October 10, 2014

14 13865 Sunrise Valley Dr. Page Rate Schedules 4.1 Small Business Basic Access Business Line Service Small Business Basic Access Business Line Services is available to those customers who subscribe to this service as the only local exchange service from the Company. This service provides the Customer with a single, voice-grade communications channel. Each Small Business Basic Access Business Line will include a telephone number Small Business Basic Access Business Line Service is available in the following offerings: Small Business Basic Business Line Service Small Business Basic Access Business Line service is available in either flat rate or measured rate options and includes the following standard features at no additional charge: Touchtone One Directory Listing Optional Features A Small Business Basic Access Business Line Customer may order, in addition to the standard features included in each service, the following optional features, at the rates specified in Section b). Not all features are available to all locations. Touchtone Account Codes Automatic Call Return Repeat Dialing (Automatic Recall) Call Forward Busy Call Forward No Answer Call Forward Variable Call Hold Call Waiting Call Park Call Pickup, Group Call Transfer, Consultation & Conference Automatic Call Return Calling Number Delivery Calling Number Delivery Blocking Six-Way Calling Conference Three-Way Message Waiting Serial Hunting Speed Dial 8 Numbers Vanity Number Vanity Number Retention

15 13865 Sunrise Valley Dr. Page Small Business Basic Access Business Line Service (cont d) Small Business Basic Access Business Line Service is available in the following offerings (cont d) Small Business Basic Access Basic Business Line Rates and Charges A Small Business Basic Access Business Line Customer will be charged applicable Non-Recurring Charges, Monthly Recurring Charges and Usage (if applicable) charges as specified below. a) Non-Recurring Charges Line Connection Charge (per line) Month to Month Term $ Year Term $ Year Term $10.00 Adds, Moves Add l Lines (Ordered after initial install) --Month to Month Term $65.00 per line --1 Year Term $20.00 per line --2 Year minimum Term $10 per line Move Physical Location --Month to Month Term $65.00 per line --1 Year Term $20.00 per line --2 Year minimum Term $10 per line See Section 1.10 for pricing regarding Service Order Charges.

16 13865 Sunrise Valley Dr. Page Small Business Basic Access Business Line Service (cont d) Small Business Basic Access Business Line Service is available in the following offerings (cont d) Small Business Basic Access Basic Business Line Rates and Charges (cont d) b) Optional Features - Pacific Bell Area (No additional nonrecurring charge applies if ordered at time of service initiation, unless as otherwise noted in this document) Monthly Recurring Account Codes $ 2.00 Automatic Call Return $ 4.00 Call Transfer, Consult. & Conf. $ 4.00 Call Forward Busy $ 4.00 Call Forward No Answer $ 4.00 Call Forward Variable $ 4.00 Call Hold $ 4.00 Call Waiting $ 4.00 Call Park $ 4.00 Call Pickup, Group $ 4.00 Calling Name and Number Delivery Blocking $ 0.00 Calling Number Delivery $ 5.50 Calling Number Delivery Blocking $ 0.00 Conference Three-Way $ 4.00 Message Waiting Light $ 4.00 Remote Access to Call Forwarding $ 3.15 Repeat Dialing (Automatic Recall) $ 4.00 Serial Hunting $ 0.05 Six-Way Calling $ 6.50 Speed Dial - 8 Numbers $ 4.00 Touchtone $ 0.00 Vanity Number $ 6.00 Vanity Number Retention $ 6.00

17 13865 Sunrise Valley Dr. Page Small Business Basic Business Basic Access Business Line Service (cont d) Small Business Basic Access Business Line Service is available in the following offerings (cont d) Small Business Basic Access Business Line Rates and Charges (cont d) c) Optional Features Verizon Area (No additional nonrecurring charge applies if ordered at time of service initiation, unless as otherwise noted in this document) Monthly Recurring Account Codes $2.00 Automatic Call Return $4.00 Call Forward Busy $1.00 Call Forward No Answer $1.00 Call Forward Variable $1.25 Call Hold $4.00 Call Park $4.00 Call Pickup, Group $4.00 Call Transfer, Consult. & Conf. $4.00 Call Waiting $3.00 Calling Name and Number Delivery Blocking $0.00 Calling Number Delivery $6.00 Calling Number Delivery Blocking $0.00 Conference Three-Way $3.00 Message Waiting Light $0.25 Remote Access to Call Forwarding $3.15 Repeat Dialing (Automatic Recall) $4.00 Six-Way Calling $5.50 Serial Hunting $0.05 Speed Dial - 8 Numbers $2.25 Touchtone $0.00 Vanity Number $3.00 Vanity Number Retention $6.00

18 13865 Sunrise Valley Dr. Page Small Business Basic Access Business Line Service (cont d) Small Business Basic Access Business Line Service is available in the following offerings (cont d) Small Business Basic Access Basic Business Rates and Charges (cont d) d) Optional Features Roseville Territory (No additional nonrecurring charge applies if ordered at time of service initiation, unless as otherwise noted in this product document). Monthly Recurring Charge Account Codes* $2.00 Call Return $4.00 Call Transfer, Consult & Conf. $4.00 Call Waiting $4.00 Call Pickup, Group $2.00 Calling Number Delivery caller ID 4.00 Calling Number Delivery Blocking No Charge Conference - Three Way $4.00 Message Waiting $4.00 Serial Hunting $0.50 Repeat Dialing (Automatic Recall) $4.00 Remote Access to Call Forwarding** $1.50 Vanity Number Retention $6.00 Call Forwarding Bundle $ includes Call Forwarding /Busy Call Forward/Call Forward Don t Answer * Account codes are used for long distance calls only. Rates apply per line. ** Customer also must order Call Forwarding at additional charges listed.

19 13865 Sunrise Valley Dr. Page Small Business Basic Access Business Line Service (cont d) Small Business Basic Access Business Line Service is available in the following offerings (cont d) Small Business Basic Access Business Line Rates and Charges, (cont'd) e) Measured Service Pacific Bell Area Measured service will include a flat rate monthly charge plus usage charges for calls within and outside of the local calling area. Monthly Recurring Charges Basic Access - Line Charge Month-to-month $ year minimum $ year minimum $31.91 f) Measured Service Verizon Area Measured service will include a flat rate monthly charge plus usage charges for calls within and outside of the local calling area. Monthly Recurring Charges Basic Access - Line Charge Month-to-Month $ year minimum $ year minimum $42.57 g) Measured Service Roseville Area Measured service will include a flat rate monthly charge plus usage charges for calls within and outside of the local calling area. Monthly Recurring Charges Term Per Monthly Billing Cycle Month-to-month $ year minimum $ year minimum $36.16 Direct Connect Customers will be charged the rates listed in section e of this document. Issued by: Effective: October 1, 2017

20 13865 Sunrise Valley Dr. Page Small Business Basic Access Business Line Service (cont d) Small Business Basic Access Business Line Service is available in the following offerings (cont d) Small Business Basic Access Business Line Rates and Charges, (cont'd) h) Usage Rate, Variable Option Pacific Bell Area Zones 1 & 2 Local calling area Month-to-Month Initial/Additional Minutes Day $0.03/$0.01 Evening $0.02/$ Night $0.12/$ year minimum Day $0.033/$ Evening $0.0216/$ Night $0.0132/$ year minimum Day $0.03/$0.009 Evening $0.02/$0.007 Night $0.012/$0.004 i) Usage Rate, Variable Option Pacific Bell Area Zone 3 Local calling area Month-to-Month Day $0.073/$ Evening $0.05/$0.011 Night $0.03/$ year minimum Day $0.0782/$ Evening $0.054/$0.012 Night $0.0324/$ year minimum Day $0.072/$0.016 Evening $0.048/$0.011 Night $0.029/0.006

21 13865 Sunrise Valley Dr. Page Small Business Basic Access Business Line Service (cont d) Small Business Basic Access Business Line Service is available in the following offerings (cont d) Small Business Basic Access Business Line Rates and Charges, (cont'd) j) Usage Rate, Variable Option Verizon Area Zones 1 & 2 Local calling area Month-to-Month Initial/Additional Minutes Day $0.0360/$ Evening $0.0252/$ Night $0.144/$ year minimum Day $0.0396/$ Evening $0.0273/$ Night $0.0159/$ year minimum Day $0.036/$ Evening $0.0243/$ Night $0.0144/$ k) Usage Rate, Variable Option Verizon Area Zone 3 Local Calling Area Month-to-Month Day $0.0900/$ Evening $0.0630/$ Night $0.0360/$ year minimum Day $0.0977/$ Evening $0.0681/$ Night $0.0389/$ year minimum Day $0.0888/$ Evening $0.0605/$ Night $0.0346/$0.0142

22 13865 Sunrise Valley Dr. Page Small Business Basic Access Business Line Service (cont d) Small Business Basic Access Business Line Service is available in the following offerings (cont d) Small Business Basic Access Business Line Rates and Charges, (cont'd) l) Usage Rate, Variable Option Roseville Area Zones 1 & 2 Local Calling Area* Month to month First Each Minute Add l Minute Day $ $ Evening $ $ Night $ $ Year Minimum Term Day $ $ Evening $ $ Night $ $ Year Minimum Term Day $ $ Evening $ $ Night $ $ Zone 3 Local Calling Area* Month to month First Each Minute Add l Minute Day $ $ Evening $ $ Night $ $ Year Minimum Term Day $ $ Evening $ $ Night $ $ Year Minimum Term Day $ $ Evening $ $ Night $ $ *Zone calling areas are listed in section 2.1 of this document.

23 13865 Sunrise Valley Dr. Page Small Business Basic Access Business Line Service(cont d) Small Business Basic Access Business Line Service is available in the following offerings (cont d) Small Business Basic Access Business Line Rates and Charges, (cont'd) m) Usage Rate, Simple Option- Pacific Bell Area Simple Zone 1 & 2 - (Mo) $ Simple Zone 1 & 2 - (1Yr.) $ Simple Zone 1 & 2 (2 Yr.) $ Simple Zone 3 - Mo. $ Simple Zone 3 - (1 Yr.) $ Simple Zone 3 - (2 Yr.) $ n) Usage Rate, Simple Option- Verizon Area Simple Zone 1 & 2 - (Mo) $ Simple Zone 1 & 2 - (1Yr.) $ Simple Zone 1 & 2 (2 Yr.) $ Simple Zone 3 - Mo. $ Simple Zone 3 - (1 Yr.) $ Simple Zone 3 - (2 Yr.) $ o) Usage Rate, Simple Option- Roseville Area* Month to month Per Minute Zones 1 & 2 $ Zone 3 $ Year Minimum Term Zones 1 & 2 $ Zone 3 $ Year Minimum Term Zones 1 & 2 $ Zone 3 $ *Zone calling areas are listed in section 2.1 of this document.

24 13865 Sunrise Valley Dr. Page 23 q4.1 Small Business Basic Access Business Line Service (cont d) Timing of Messages: Chargeable time begins when connection is established between the calling station and the called station. Chargeable time ends when the calling station hangs up thereby releasing the network connection. If the called station hangs up but the calling station does not, chargeable time ends when the network connection is released by automatic timing equipment in the telephone network. Chargeable time does not include time lost because of faults or defects in the connection. 4.2 Local Trunk* Local Trunk(s) provide Customer with voice-grade communication channel(s) to the Customer s Private Branch Exchange (PBX) or Hybrid Key System. Local Trunks can be provisioned as either analog or digital and will be provided in the following manner: Local Trunk Service is available in the following manner. A Local Trunk can be used to carry one-way outbound traffic, one-way inbound or two-way traffic One-Way Outbound Provides the Customer with a single analog connection which is restricted to carry outbound traffic only One-Way Inbound or Two-Way Provides the Customer with a single analog connection which can carry one-way inbound or two-way traffic Features The following features are available: Hunting Touch Tone Inter- and intralata Presubscription One Directory Listing *Effective December 6, 2008, this product will only be available to current customers at their current location.

25 13865 Sunrise Valley Dr. Page Local Trunk (cont d) Local Trunk Rates and Charges A Local Trunk Customer will be charged applicable Non-Recurring Charges, Monthly Recurring Charges and Usage Charges, as specified below. Usage Charges are listed in sections h through o of this document. Non-Recurring Charges -- Pacific Bell Area Trunk Connection Charge (per trunk) Month to Month Term $ Year Term $ Year Term $10.00 Adds, Moves Add l trunks (Ordered after initial install) --Month to Month Term $65.00 per trunk --1 Year Term $20.00 per trunk --2 Year Term $10.00 per trunk Move Physical Location --Month to Month Term $65.00 per trunk --1 Year Term $20.00 per trunk --2 Year Term $10.00 per trunk Non-Recurring Charges - Verizon Area Trunk Connection Charge (per trunk) Month to Month Term $ Year Term $ Year Term $10.00 Adds, Moves Add l trunks (Ordered after initial install) --Month to Month Term $65.00 per trunk --1 Year Term $20.00 per trunk --2 Year Term $10.00 per trunk Move Physical Location --Month to Month Term $65.00 per trunk --1 Year Term $20.00 per trunk --2 Year Term $10.00 per trunk See Section 1.10 for pricing regarding Service Order Charges.

26 13865 Sunrise Valley Dr. Page Local Trunk (cont d) Local Trunk Rates and Charges Non-Recurring Charges -- Roseville Territory Trunk Connection Charge (per trunk) Month to Month $ Year Minimum Term $ Year Minimum Term $10.00 Adds, Moves Non-Recurring Charge Add l Lines (Ordered after initial install) --Month to Month Term $65.00 per line --1 Year Term $30 per line --2 Year minimum Term $20 per line Move Physical Location --Month to Month Term $65.00 per line --1 Year Term $30 per line --2 Year minimum Term $20 per line Monthly Recurring Charges Local Trunk Charge Pacific Bell Area Month-to-month $ year minimum $ year minimum $ Optional Features - Pacific Bell Area Calling Number Delivery Blocking (per call) $0.00 Touchtone $0.00 Serial Hunting $0.05 Calling Number Delivery $5.50 Issued by: Effective: September 1, 2016

27 13865 Sunrise Valley Dr. Page Local Trunk (cont d) Local Trunk Rates and Charges (cont d) Monthly Recurring Charges Local Trunk Charge Verizon Area Month-to-month $ year minimum $ year minimum $ Optional Features Verizon Area Calling Number Delivery Blocking (per call) $0.00 Touchtone $0.00 Serial Hunting $0.05 Calling Number Delivery $ Monthly Recurring Charges Local Trunk Charge Roseville Territory Month-to-month $ Year Minimum Term $ Year Minimum Term $ Monthly Recurring Charges - Optional Features Roseville Territory Calling Number Delivery Blocking No Charge Touchtone No Charge Serial Hunting $0.50 Calling Number Delivery $ Monthly Recurring Charges Local Trunk Charge Roseville Territory Direct Connect Direct Connect Customers will be charged the rates listed in section of this document Monthly Recurring Charges Optional Features Roseville Territory Direct Connect Direct Connect Customers will be charged the rates listed in section of this document. Issued by: Effective: September 1, 2016

28 13865 Sunrise Valley Dr. Page Local Trunk Direct Inward Dialing (DID)* Provides the Customer with a single analog connection, which can carry one-way, inbound traffic. Telephone numbers can be obtained in blocks of 20 numbers. A Local Trunk DID Customer will be charged applicable Non-Recurring Charges, Monthly Recurring Charges and Usage Charges, as specified below. Usage Charges are listed in sections h through o of this document Direct Inward Dialing Rates and Charges A Customer who orders a Local Trunk DID trunk will be charged applicable Non-Recurring Charges and Monthly Recurring Charges as specified below Non-Recurring Charges Pacific Bell Area First 20 DID Numbers Each Add l 20 DID Numbers (up to 1000) NC NC Adds, Moves, Changes Trunk Connection Charge (per trunk) Month to Month $ Year Minimum Term $ Year Minimum Term $10.00 Add l Lines (Ordered after initial install) --Month to Month Term $65.00 per trunk --1 Year Term $20 per trunk --2 Year minimum Term $10 per trunk Move Physical Location --Month to Month Term $65.00 per trunk --1 Year Term $20 per trunk --2 Year minimum Term $10 per trunk See Section 1.10 for pricing regarding Service Order Charges. *Effective December 6, 2008, this product will only be available to current customers at their current location. Issued by: Effective: September 1, 2016

29 13865 Sunrise Valley Dr. Page Local Trunk (cont d) Direct Inward Dialing Rates and Charges (cont d) Non-Recurring Charges Verizon Area Adds, Moves, Charges Trunk Connection Charge (per trunk) Month to Month $ Year Minimum Term $ Year Minimum Term $10.00 Add l Trunks (Ordered after initial install) --Month to Month Term $65.00 per trunk --1 Year Term $20 per trunk --2 Year minimum Term $10 per trunk Move Physical Location --Month to Month Term $65.00 per trunk --1 Year Term $20 per trunk --2 Year minimum Term $10 per trunk See Section 1.10 for pricing regarding Service Order Charges Non-Recurring Charges -- Roseville Territory First 20 DID Numbers Each Additional 20 DID Number No charge No Charge Trunk Connection Charge (per trunk) Month to Month $ Year Minimum Term $ Year Minimum Term $10.00 Adds, Moves, Changes** Non-Recurring Charge Add l Lines (Ordered after initial install) --Month to Month Term $65.00 per line --1 Year Term $30 per line --2 Year minimum Term $20 per line Move Physical Location --Month to Month Term $65.00 per line --1 Year Term $30 per line --2 Year minimum Term $20 per line See Section 1.10 for pricing regarding Service Order Charges. Issued by: Effective: September 1, 2016

30 13865 Sunrise Valley Dr. Page Local Trunk Direct Inward Dialing (DID) (cont d) Direct Inward Dialing Rates and Charges (cont d) Monthly Recurring Charges - Pacific Bell Area Local Trunk - DID Charge (per trunk) Month-to-month $ year minimum $ year minimum $12.55 First 20 DID numbers N/C Each additional block of 20 numbers $ Monthly Recurring Charges Verizon Area Local Trunk - DID Charge (per trunk) Month-to-month $ year minimum $ year minimum $19.00 First 20 DID numbers N/C Each additional block of 20 numbers $ Monthly Recurring Charges -- Roseville Territory Local Trunk DID Charge (per trunk) Month to month $ Year Minimum Term $ Year Minimum Term $19.00 First 20 DID numbers No Charge Each additional block of 20 DID numbers $20.00 Issued by: Effective: September 1, 2016

31 13865 Sunrise Valley Dr. Page Local Trunk - Digital Interface Local Trunk - Digital Interface provides a DS-1 digital transmission facility operating at Mbps and time division multiplexed into 24 channels for the connection of Basic or DID Trunks to the Customer's PBX or trunk-cable Key System. A Local Trunk Digital Interface Customer will be charged applicable Non-Recurring Charges, Monthly Recurring Charges and Usage Charges, as specified below. Usage Charges are listed in sections h through o of this document Local Trunk Digital Interface can be used to carry one-way outbound traffic, one-way inbound or two-way traffic, Direct Inward Dialing, or a combination thereof One-Way Outbound Provides the Customer with individual channels, which are restricted to carry outbound traffic only Two-Way Inbound Provides the Customer with individual channels, which are used to carry oneway inbound or two-way traffic. One common telephone number will be provided per trunk group. a) Features The following feature is available: Least Idle or Most Idle Trunk Selection One-Way Inbound or Two-Way Provides the Customer with individual channels, which are used to carry oneway inbound or two-way traffic. One common telephone number will be provided per trunk group. a) Features The following feature is available: Least Idle or Most Idle Trunk Selection Issued by: Effective: September 1, 2016

32 13865 Sunrise Valley Dr. Page Local Trunk Digital Interface (cont d) Direct Inward Dialing Rates and Charges (cont d) Direct Inward Dialing (DID) Provides the Customer with individual channels, which can carry one-way inbound traffic. The number of digits to be outpulsed must be specified by the Customer Local Trunk Digital Interface Rates and Charges Pacific Bell Area Non-Recurring Charges Digital Interface: Month to Month $1, Year Minimum Term $ Year Minimum Term $ Installation: Adds, Moves, Changes Add l Lines (Ordered after initial install) --Month to Month Term $1, per trunk --1 Year Term $ per trunk --2 Year minimum Term $ per trunk Move Physical Location --Month to Month Term $1, per trunk --1 Year Term $ per trunk --2 Year minimum Term $ per trunk See Section 1.10 for pricing regarding Service Order Charges Monthly Recurring Charge Local Trunk Digital Interface (per termination) Month to month $ Year Minimum Term $ Year Minimum Term $ Local Trunk (per trunk) $ Issued by: Effective: September 1, 2016

33 13865 Sunrise Valley Dr. Page Local Trunk Digital Interface (cont d) 4. Rate Schedules Local Trunk Digital Interface Rates and Charges Pacific Bell Area (cont d) Monthly Recurring Charges (cont d) Local Trunk DID, DOD, 2-way (per trunk) $10.00 First 20 DID numbers per customer N/C Each additional block of 20 numbers $ Foreign Exchange Trunk Pacific Bell Area a) Nonrecurring Charges Per Trunk N/C b) Monthly Recurring Charges Per Trunk Charge $22.00 Mileage Charge, Per Mile $ 1.80 Issued by: Effective: September 1, 2016

34 13865 Sunrise Valley Dr. Page Local Trunk Digital Interface (cont d) Local Trunk Digital Interface Rates and Charges Verizon Area Non-Recurring Charges Digital Interface: Month to Month $1, Year Minimum Term $ Year Minimum Term $ Installation: Adds, Moves, Changes Add l Lines (Ordered after initial install) --Month to Month Term $1, per trunk --1 Year Term $ per trunk --2 Year minimum Term $ per trunk Move Physical Location --Month to Month Term $1, per trunk --1 Year Term $ per trunk --2 Year minimum Term $ per trunk See Section 1.10 for pricing regarding Service Order Charges Monthly Recurring Charge Local Trunk Digital Interface (per termination) Month to month $ Year Minimum Term $ Year Minimum Term $ Local Trunk (per trunk) $ 4.95 Local Trunk - DID, DOD, 2-way (per trunk) $4.95 First 20 DID numbers per customer N/C Each additional block of 20 numbers $ Foreign Exchange Trunk Verizon Area a) Nonrecurring Charges (per trunk) N/C b) Monthly Recurring Charges Per Trunk Charge $ Mileage Charge, Per Mile $ 7.00 Issued by: Effective: September 1, 2016

35 13865 Sunrise Valley Dr. Page Local Trunk - Digital Interface (cont d) Local Trunk Digital Interface Rates and Charges Roseville Area Nonrecurring Charge Digital Interface: Month to Month $1, Year Minimum Term $ Year Minimum Term $ Adds, Moves, Changes* Add l Lines (Ordered after initial install) --Month to Month Term $1, per line --1 Year Term $ per line --2 Year minimum Term $ per line Move Physical Location --Month to Month Term $1, per line --1 Year Term $ per line --2 Year minimum Term $ per line See Section 1.10 for pricing regarding Service Order Charges Monthly Recurring Charge Direct Connect Customers will be charged the rates listed in section of this document. Local Trunk Digital Interface (per termination) Month to month $ Year Minimum Term $ Year Minimum Term $ Year Minimum Term $ In addition to the rates listed above, a mileage charge of $50.00 per monthly billing cycle will apply to all Customers with a Local Trunk Service termination point miles from the Company s Central Office. Local Trunk Group (per trunk) $20.00

36 13865 Sunrise Valley Dr. Page Local Trunk Digital Interface (cont d) Local Trunk Digital Interface Rates and Charges Roseville Area (cont d) Monthly Recurring Charges (cont d) Direct Connect Customers will be charged the rates listed in section of this document. Local Trunk DID, DOD, 2-way (per trunk) $10.00 First 20 DID numbers per customer No Charge Each add l block of 20 DID numbers $ Foreign Exchange Trunk Roseville Territory a) Nonrecurring charges No charge b) Monthly recurring charges Direct Connect Customers will be charged the rates listed in section b of this document. -- Per Trunk Charge $ Mileage Charge, Per Mile $20.00

37 13865 Sunrise Valley Dr. Page Integrated Services Digital Network (ISDN) ISDN supports the simultaneous use of voice and data over the same access line. ISDN provides a completely digital transmission. XO ISDN is available as Primary Rate Interface (PRI). Customers will be charged applicable Non-Recurring Charges, Monthly Recurring Charges and Usage Charges, as specified below. Usage Charges are listed in sections h through o of this document. (A) ISDN Service is available in the following offerings (1) PRI consist of twenty-three bearer (B) channels and one data (D) channel. With PRI, the B channels can carry voice conversations at megabits per second Again, the Customer s terminal equipment and interconnection through nondigital central offices may cause transmission speeds to be slower than the maximum achievable. (1) Customer Premise Equipment that is compatible with the ISDN interface is the responsibility of the Customer. XO is not responsible if any changes in the provisioning of ISDN PRI result in the obsolescence of Customer s equipment or the need for the Customer to modify or change their Customer premise equipment. Additionally, ISDN PRI is subject to the availability of company facilities. (B) Basic Features (1) Primary ISDN-PRI includes the following features: Calling Number Touch Tone Hunting between ISDN lines (2) Primary ISDN - PRI Monthly Recurring Charge (These charges listed in 1) and 2) below are in addition to the Customer s T-1 service charges) Pacific Bell Area or Verizon Area 1) 23 b+d or 24b Month to Month $ Year Term Commitment $ Year Term Commitment $ ) 23b + Backup D Month to Month $ Year Term Commitment $ Year Term Commitment $

38 13865 Sunrise Valley Dr. Page Integrated Services Digital Network (ISDN) (cont d) (3) Primary ISDN PRI Monthly Recurring Charge (cont d) Roseville Area Direct Connect Customers will be charged the rates listed in section 4.5.C.3 of this document. Charges listed below include Customer s T-1 charges. 1) 23b+d or 24b Month to Month $ Year Minimum Term $ Year Minimum Term $ ) 23b+Backup D Month to month $ Year Minimum Term $ Year Minimum Term $ (4) Primary ISDN PRI Nonrecurring Charge 1) 23b+d or 24b Month to Month $1, Year Minimum Term $ Year Minimum Term $ ) 23b+Backup D Month to month $1, Year Minimum Term $ Year Minimum Term $ (5) Primary ISDN PRI Channel Mileage (6) Adds, Moves, Changes First Mile $55.00 Each Add l Mile $ Add l PRI (ordered after initial installation) Month to Month $1, Year Term $ Year minimum Term $ Move Physical Location Month to Month $1, Year Term $ Year minimum Term $ See Section 1.10 for pricing regarding Service Order Charges.

39 13865 Sunrise Valley Dr. Page Integrated Services Digital Network (ISDN) (cont d) (D) Primary ISDN-PRI Rates and Charges Charges for the following section (1) are included in the Customer s T-1 service charges. (1) Non-Recurring Charges Line Connection Charge (per PRI line) Month to Month $ Year Term Commitment $ Year Term Commitment $0.00 Adds, Moves Add l PRI (Ordered after initial install) Move Physical Location Move Within building location $0.00 per PRI $0.00 per PRI $0.00 per PRI See Section 1.10 for pricing regarding Service Order Charges.

40 13865 Sunrise Valley Dr. Page Integrated Services Digital Network E. ISDN-PRI Optional Calling Plan 1 Description of Service Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI) Optional Calling Plan is furnished or the digital transmission of information at 64Kbps between the Company s serving wire center and ISDN-compatible terminal equipment located at the customer s premises or other service point. The service consists of a minimum of 23 B (bearer channels) and 1 D (data channel) to provide the Customer with the capabilities of simultaneous access transmission and switching of voice and data services over channelized transport. In addition, ISDN PRI provides the customer with service capabilities and features described in this document. Conditions: This service is offered subject to the following conditions: (1) PRI is only available from a serving central office (CO) equipped with the necessary facilities to provide PRI service. Feature availability and service capabilities are dependent on the facilities and digital technology providing the service. (2) ISDN compatible terminal equipment is required for operation. It is customer s responsibility to power and obtain such equipment. (3) PRI service does not preclude customer from originating or receiving circuit-switched voice calls from inside or outside either their serving CO or their Local Exchange Area. Where facilities are available, customers will be able to originate and receive circuit-switched data calls outside of their serving CO. (4) PRI service does not provide for the transmission of packet data. (5) Local and long distance usage is not included in the Monthly Recurring Charge (MRC) or Non-recurring Charge (NRC) and are billed at the applicable rates. (6) All PRI Service must have at least one 23 B, plus 1 D PRI arrangement for signaling and control functions. A 23 B plus Back-up D PRI arrangement is required whenever more than 47 B Channels are controlled by a single D channel. (7) Each PRI is equipped with one telephone number. For Direct Inward Dial (DID) service, additional telephone numbers may be ordered in blocks of 20 numbers. (8) Clear Channel is available when all Carrier Equipment and customer equipment signaling is set to B8ZS. (See Service Components for definition.) 2 Service Components: The following Service Components are included in the MRC when ordering ISDN PRI: (1) Primary Rate Access Line: Provides a four-wire access loop from the customer premise to the serving CO. The transmission via this loop supports Clear Channel Capability. (2) Primary Rate Interface: Provides the multiplexing to support up to 23 B Channels at 64 Kbps and 1 D Channel for signaling at 64 Kbps. With Non-Facilities Associated Signaling, the primary rate interface can provide up to 24 B Channels at 64 Kbps.