Veritas NetBackup Virtual Appliance Getting Started Guide. Release 3.1.2

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1 Veritas NetBackup Virtual Appliance Getting Started Guide Release 3.1.2

2 Veritas NetBackup Virtual Appliance Getting Started Guide Legal Notice Copyright 2018 Veritas Technologies LLC. All rights reserved. Veritas, the Veritas Logo, and NetBackup are trademarks or registered trademarks of Veritas Technologies LLC or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. This product may contain third-party software for which Veritas is required to provide attribution to the third party ( Third-party Programs ). Some of the Third-party Programs are available under open source or free software licenses. The License Agreement accompanying the Software does not alter any rights or obligations you may have under those open source or free software licenses. Refer to the Third-party Legal Notices document accompanying this Veritas product or available at: The product described in this document is distributed under licenses restricting its use, copying, distribution, and decompilation/reverse engineering. No part of this document may be reproduced in any form by any means without prior written authorization of Veritas Technologies LLC and its licensors, if any. THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. VERITAS TECHNOLOGIES LLC SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE. The Licensed Software and Documentation are deemed to be commercial computer software as defined in FAR and subject to restricted rights as defined in FAR Section "Commercial Computer Software - Restricted Rights" and DFARS , et seq. "Commercial Computer Software and Commercial Computer Software Documentation," as applicable, and any successor regulations, whether delivered by Veritas as on premises or hosted services. Any use, modification, reproduction release, performance, display or disclosure of the Licensed Software and Documentation by the U.S. Government shall be solely in accordance with the terms of this Agreement. Veritas Technologies LLC 500 E Middlefield Road Mountain View, CA

3 Technical Support Technical Support maintains support centers globally. All support services will be delivered in accordance with your support agreement and the then-current enterprise technical support policies. For information about our support offerings and how to contact Technical Support, visit our website: You can manage your Veritas account information at the following URL: If you have questions regarding an existing support agreement, please the support agreement administration team for your region as follows: Worldwide (except Japan) Japan Documentation The latest documentation is available on the Veritas website: Documentation feedback Your feedback is important to us. Suggest improvements or report errors or omissions to the documentation. Include the document title, document version, chapter title, and section title of the text on which you are reporting. Send feedback to: You can also see documentation information or ask a question on the Veritas community site: Veritas Services and Operations Readiness Tools (SORT) Veritas Services and Operations Readiness Tools (SORT) is a website that provides information and tools to automate and simplify certain time-consuming administrative tasks. Depending on the product, SORT helps you prepare for installations and upgrades, identify risks in your datacenters, and improve operational efficiency. To see what services and tools SORT provides for your product, see the data sheet:

4 Contents Chapter 1 Product overview... 6 NetBackup Virtual Appliance product description... 6 About the NetBackup Virtual Appliance master server role... 7 About the NetBackup Virtual Appliance combined master and media server role... 8 About the NetBackup Virtual Appliance media server role... 8 About NetBackup Virtual Appliance CloudCatalyst... 9 NetBackup Virtual Appliance supported features About the NetBackup Virtual Appliance documentation Chapter 2 Preparing the initial deployment NetBackup Virtual Appliance product files (OVF templates) NetBackup Virtual Appliance deployment methods NetBackup Virtual Appliance deployment guidelines NetBackup Virtual Appliance initial deployment checklist Troubleshooting NetBackup Virtual Appliance initial deployment issues Chapter 3 Deploying and configuring the appliance How to deploy and configure a NetBackup Virtual Appliance combined master and media server Using the vsphere Client to deploy a combined master and media server appliance Using the OVF Tool to deploy a combined master and media server appliance Performing the initial configuration on a NetBackup Virtual Appliance combined master and media server Completing the initial configuration of the NetBackup Virtual Appliance combined master and media server How to deploy and configure a NetBackup Virtual Appliance media server Using the vsphere Client to deploy a media server appliance Using the OVF Tool to deploy a media server appliance... 46

5 Contents 5 Configuring a master server to communicate with an appliance media server Performing the initial configuration on a NetBackup Virtual Appliance media server How to deploy and configure a NetBackup Virtual Appliance master server Using the vsphere Client to deploy a NetBackup Virtual Appliance master server Using the OVF Tool to deploy a master server Performing the initial configuration on a NetBackup Virtual Appliance master server How to deploy and configure a NetBackup Virtual Appliance CloudCatalyst Using the vsphere Client to deploy a CloudCatalyst appliance Using the OVF Tool to deploy a CloudCatalyst appliance Performing the initial configuration on a NetBackup Virtual Appliance CloudCatalyst Chapter 4 Post initial configuration procedures About modifying the NetBackup Virtual Appliance settings Adding a permanent license key if an evaluation license key expires Managing license keys on the NetBackup Virtual Appliance Chapter 5 Introduction to the NetBackup Virtual Appliance Shell Menu Using the NetBackup Virtual Appliance Shell Menu About the NetBackup Virtual Appliance Shell Menu command views Appendix A Limitations and Operational Notes Known limitations of the NetBackup Virtual Appliance release Operational Notes for the NetBackup Virtual Appliance release Appendix B New features, enhancements, and changes NetBackup Virtual Appliance new features, enhancements, and changes... 88

6 Chapter 1 Product overview This chapter includes the following topics: NetBackup Virtual Appliance product description NetBackup Virtual Appliance supported features About the NetBackup Virtual Appliance documentation NetBackup Virtual Appliance product description The NetBackup Virtual Appliance product is a scalable data protection solution that is designed to integrate NetBackup solutions into your virtual environment. It provides an alternative to existing NetBackup physical appliance solutions to let you use your own hardware and leverage your existing NetBackup expertise. The NetBackup Virtual Appliance product provides the following solutions: NetBackup Virtual Appliance master server The NetBackup Virtual Appliance provides a dedicated NetBackup master server solution for deployment in a virtual environment. It provides the capabilities of a regular NetBackup master server, but requires minimal on-site infrastructure management expertise. See About the NetBackup Virtual Appliance master server role on page 7. NetBackup Virtual Appliance combined master and media server for remote offices and branch offices (ROBO) The NetBackup Virtual Appliance provides a combined master and media server solution for a remote office or branch office. It provides a lower-cost alternative to existing NetBackup Appliance solutions for environments with smaller data protection requirements, and requires minimal on-site infrastructure management expertise. You can configure the NetBackup Virtual Appliance to link back to NetBackup in the data center for replication of remote office or branch office data.

7 Product overview NetBackup Virtual Appliance product description 7 Note: The NetBackup Virtual Appliance with the combined master and media server role does not support adding an additional media server. See About the NetBackup Virtual Appliance combined master and media server role on page 8. NetBackup Virtual Appliance media server for data centers (DC) The NetBackup Virtual Appliance provides a media server solution for data centers. It can scale up in the number of instances and storage capacity to meet the growing requirement of data protection in data centers. You can use NetBackup to replicate data from the NetBackup Virtual Appliance to other sites for disaster recovery. See About the NetBackup Virtual Appliance media server role on page 8. NetBackup Virtual Appliance CloudCatalyst The NetBackup Virtual Appliance CloudCatalyst is a customized media server configuration that specifically supports NetBackup CloudCatalyst deduplication in a virtual environment. It provides a lower-cost alternative to the existing NetBackup 5240 CloudCatalyst Appiance. See About NetBackup Virtual Appliance CloudCatalyst on page 9. The NetBackup Virtual Appliance provides a simplified solution for NetBackup configuration and the daily management of your backup environment. The goal is to provide a solution that eliminates the need to provide dedicated individuals to manage their backup environment. See About the NetBackup Virtual Appliance documentation on page 12. About the NetBackup Virtual Appliance master server role In this role, the NetBackup Virtual Appliance operates as dedicated NetBackup master server. You configure and use this appliance much like you would use a regular NetBackup master server with no attached storage. This appliance role provides a simplified administrative interface for the local network and storage management. However, the majority of NetBackup administration such as backup management must be performed through the traditional NetBackup Administration Console. For complete NetBackup administration information, see the NetBackup Administrator's Guide for UNIX and Linux, Volume I and Volume II. See NetBackup Virtual Appliance product description on page 6. See About the NetBackup Virtual Appliance combined master and media server role on page 8.

8 Product overview NetBackup Virtual Appliance product description 8 See About the NetBackup Virtual Appliance media server role on page 8. See About NetBackup Virtual Appliance CloudCatalyst on page 9. See About the NetBackup Virtual Appliance documentation on page 12. About the NetBackup Virtual Appliance combined master and media server role In this role, the NetBackup Virtual Appliance is a combined master and media server with its own virtual storage. You configure and use this appliance much like you would use a regular NetBackup master server with attached storage or a NetBackup 52xx Appliance that is configured as a master server. You can schedule backups or start a backup manually. Users with the appropriate privileges can perform restores. This appliance role provides a simplified administrative interface for the local network and storage management. However, the majority of NetBackup administration such as backup management must be performed through the traditional NetBackup Administration Console. For complete NetBackup administration information, see the NetBackup Administrator's Guide for UNIX and Linux, Volume I and Volume II. See NetBackup Virtual Appliance product description on page 6. See About the NetBackup Virtual Appliance master server role on page 7. See About the NetBackup Virtual Appliance media server role on page 8. See About NetBackup Virtual Appliance CloudCatalyst on page 9. See About the NetBackup Virtual Appliance documentation on page 12. About the NetBackup Virtual Appliance media server role In this role, a NetBackup Virtual Appliance operates as a media server with user-added disk storage. After the deployment, the virtual appliance contains only the internal storage that is used for storing the operating system, checkpoints, and system logs. The internal storage cannot be used for storing any data or taking any backups. For backup and restore, you must first add disk storage to this virtual machine from the vitualization software(vmware). This appliance role provides a simplified administrative interface for the local network and for disk storage management. However, the majority of NetBackup administration such as backup management is performed on the master server.

9 Product overview NetBackup Virtual Appliance product description 9 When you perform the initial configuration on the appliance, specify the associated master server: For use with a traditional NetBackup master server For use with a NetBackup physical appliance master server For use with a NetBackup Virtual Appliance master server See NetBackup Virtual Appliance product description on page 6. See About the NetBackup Virtual Appliance master server role on page 7. See About the NetBackup Virtual Appliance combined master and media server role on page 8. See About NetBackup Virtual Appliance CloudCatalyst on page 9. See About the NetBackup Virtual Appliance documentation on page 12. About NetBackup Virtual Appliance CloudCatalyst The NetBackup Virtual Appliance CloudCatalyst is a customized media server configuration that specifically supports NetBackup CloudCatalyst deduplication in a virtual environment. It provides a lower-cost alternative to the existing NetBackup 5340 CloudCatalyst Appiance. When you perform the initial configuration on the appliance, specify the associated master server: For use with a traditional NetBackup master server For use with a NetBackup physical appliance master server For use with a NetBackup Virtual Appliance master server CloudCatalyst uses MSDP deduplication technology to upload deduplicated data to the cloud. The data is uploaded by the CloudCatalyst-enabled MSDP cloud storage server, which first stores data in a local cache before uploading it to cloud storage. A single NetBackup Virtual Appliance CloudCatalyst Appliance supports a cloud storage bucket of up to 1 Petabyte in size. See the NetBackup Deduplication Guide for CloudCatalyst configuration, administration, and troubleshooting information. See NetBackup Virtual Appliance product description on page 6. See About the NetBackup Virtual Appliance master server role on page 7. See About the NetBackup Virtual Appliance combined master and media server role on page 8. See About the NetBackup Virtual Appliance media server role on page 8.

10 Product overview NetBackup Virtual Appliance supported features 10 See About the NetBackup Virtual Appliance documentation on page 12. NetBackup Virtual Appliance supported features Review the following for a full list of the features that are supported by your deployment. Basic features The appliance software supports all of the basic features. The NetBackup Virtual Appliance Shell Menu. The shell menu is a command line interface for appliance configuration and management. NetBackup preinstalled. NetBackup Enterprise Server software is already installed and configured to work with the operating system. This feature simplifies the deployment and integration into an existing NetBackup environment. Note: The Enhanced Auditing feature that was released in NetBackup version 7.7 is not currently supported for use on NetBackup Virtual Appliance. This feature should not be configured or enabled on an appliance. Support for the core NetBackup software agents. The NetBackup agents optimize the performance of critical databases and applications. See the NetBackup Administrator's Guide Volume I for more information about the policy types that are supported for each software agent. For the latest appliance compatibility information, refer to the Hardware Compatibility List on the Veritas Support website: Symantec Data Center Security (SDCS) integration. The SDCS agent is installed and configured when you initially deploy your appliance. By default, SDCS helps secure the appliance using host-based intrusion prevention and detection technology. AutoSupport. The appliance can monitor key components and provide proactive monitoring and messaging. Veritas Support uses this information to resolve any issues that you might report. Bare Metal Restore (BMR) integration.

11 Product overview NetBackup Virtual Appliance supported features 11 BMR is the server recovery option of NetBackup. BMR automates and streamlines the server recovery process. Link Aggregation Additional features The appliance software supports the following additional features depending on the virtual appliance type. Master server Adding media servers to the NetBackup domain. You can add media servers to this master server. The master server manages backups, archives, and restores. Combined master and media server Media Server Deduplication Pool (MSDP) storage. MSDP is an embedded deduplication technology that reduces the amount of space that is needed for backups. AdvancedDisk storage. Advanced disk can provide faster restore operation but is not space-optimized like MSDP. Note: AdvancedDisk storage does not support Auto Image Replication. To replicate the data on the AdvancedDisk storage, you can first duplicate the data to MSDP, and then use MSDP for replication. Checkpoint creation and rollback. Checkpoint enables you to restore the appliance to a specific state. That state is determined through the use of checkpoints. Backup of VMware virtual machines. The appliance supports direct backup of VMware virtual machines. The appliance can back up virtual machines without a separate backup host. Media server Media Server Deduplication Pool (MSDP) storage. MSDP is an embedded deduplication technology that reduces the amount of space that is needed for backups. AdvancedDisk storage. Advanced disk can provide faster restore operation but is not space-optimized like MSDP.

12 Product overview About the NetBackup Virtual Appliance documentation 12 Note: AdvancedDisk storage does not support Auto Image Replication. To replicate the data on the AdvancedDisk storage, you can first duplicate the data to MSDP, and then use MSDP for replication. Copilot (Standard Shares only). Copilot enables Oracle database administrators to work with Veritas appliance administrators to perform a streamlined backup and restore process of Oracle databases. Checkpoint creation and rollback. Checkpoint enables you to restore the appliance to a specific state. That state is determined through the use of checkpoints. Factory reset. Factory reset enables you to restore the appliance to the original factory state. Backup of VMware virtual machines. The appliance supports direct backup of VMware virtual machines. The appliance can back up virtual machines without a separate backup host. CloudCatalyst NetBackup CloudCatalyst deduplication. CloudCatalyst uses MSDP deduplication technology to upload deduplicated data to the cloud. The data is uploaded by the CloudCatalyst-enabled MSDP cloud storage server, which first stores data in a local cache before uploading it to cloud storage. When configured for CloudCatalyst, all of the appliance's available internal storage is allocated as MSDP cache space. A single NetBackup Virtual Appliance CloudCatalyst supports a cloud storage bucket of up to 1 Petabyte in size. For more information, see the NetBackup Deduplication Guide. Checkpoint creation and rollback. Checkpoint enables you to restore the appliance to a specific state. That state is determined through the use of checkpoints. Factory reset. Factory reset enables you to restore the appliance to the original factory state. About the NetBackup Virtual Appliance documentation The NetBackup Virtual Appliance documentation helps to ensure that you can successfully install, configure, and use your appliance. The documentation includes

13 Product overview About the NetBackup Virtual Appliance documentation 13 the NetBackup Virtual Appliance Getting Started Guide and the NetBackup Virtual Appliance Documentation web topics that are available from the following sites: Appliance documentation page on the Veritas Support website. Services and Operations Readiness Tools (SORT)/documents The NetBackup Virtual Appliance Getting Started Guide includes all of the information you need to deploy and start using your appliance, as well as important notes relevant to the current release. All appliance documentation content is also searchable using your favorite web search engine. See NetBackup Virtual Appliance product description on page 6.

14 Chapter 2 Preparing the initial deployment This chapter includes the following topics: NetBackup Virtual Appliance product files (OVF templates) NetBackup Virtual Appliance deployment methods NetBackup Virtual Appliance deployment guidelines Troubleshooting NetBackup Virtual Appliance initial deployment issues NetBackup Virtual Appliance product files (OVF templates) This section describes the NetBackup Virtual Appliance product files (OVF templates) for deployment. The product files are different in appliance roles, CPU, memory, and initial storage capacity. You can download the NetBackup Virtual Appliance product file from the from the Veritas Entitlement Management System (VEMS). To access VEMS, click Licensing on the Veritas Support website.

15 Preparing the initial deployment NetBackup Virtual Appliance product files (OVF templates) 15 Master server Table 2-1 Product file NetBackup Virtual Appliance master server product file Description Only one product file CPU and memory 8 vcpus, 16 GB memory Storage capacity The master server appliance does not have its own virtual storage. Disks One System disk at 512 GB for the OS (does not come out of your NetBackup license). One Base disk at 900 GB for the NetBackup catalog. See About the NetBackup Virtual Appliance master server role on page 7. Combined master and media server for remote offices and branch offices (ROBO) For the combined master and media server, Veritas provides the automatic initial configuration option. By using a product file that supports this option, the deployment wizard passes in the appliance network and storage configuration as OVF properties during the deployment process. When the deployment is complete, the appliance network and storage are configured based on these values. Then, you need to perform the remaining steps from the appliance shell menu to complete the initial configuration.

16 Preparing the initial deployment NetBackup Virtual Appliance product files (OVF templates) 16 Table 2-2 Product file Product file 1 NetBackup Virtual Appliance combined master and media server product files Description Note: This product file requires a VMware vcenter Server. How to perform initial configuration Automatic initial configuration CPU and memory 8 vcpus, 16 GB memory Storage capacity Flexible. When you deploy the appliance, select the desired initial capacity. The available options are 0.5 TB, 1 TB, and 2 TB. Disks One System disk at 512 GB for the OS (does not come out of your NetBackup license). One Base disk for the storage. The size is defined by your capacity selection. Note: An additional 102 GB of disk space is created and used for storage metadata. For example, if you selected 0.5 TB (512 GB) for the storage capacity, the storage disk occupies 614 GB after the deployment is complete. Product file 2 How to perform initial configuration Automatic initial configuration CPU and memory 4 vcpus, 8 GB memory Storage capacity Fixed 2 TB storage. Disks One System disk at 512 GB for the OS (does not come out of your NetBackup license). One Base disk for the storage. The size is about 2.1 TB. Note: An additional 102 GB of disk space is created and used for storage metadata.

17 Preparing the initial deployment NetBackup Virtual Appliance product files (OVF templates) 17 Table 2-2 Product file Product file 3 NetBackup Virtual Appliance combined master and media server product files (continued) Description Note: This product file requires a VMware vcenter Server. How to perform initial configuration Initial configuration from the shell menu CPU and memory 8 vcpus, 16 GB memory Storage capacity Flexible. When you deploy the appliance, select the desired initial capacity. The available options are 0.5 TB, 1 TB, and 2 TB. Disks One System disk at 512 GB for the OS (does not come out of your NetBackup license). One Base disk for the storage. The size is defined by your capacity selection. Note: An additional 102 GB of disk space is created and used for storage metadata. For example, if you selected 0.5 TB (512 GB) for the storage capacity, the storage disk occupies 614 GB after the deployment is complete. Note the following limitations with the products files with flexible initial storage: You must have a vcenter Server to deploy product files with flexible initial storage. If your VMware vsphere version is 6.5 and later, note that you cannot use the vsphere Web Client to deploy product files with flexible initial storage. This is a VMware limitation. To work around this limitation, use the VMware OVF Tool on a vcenter Server. See About the NetBackup Virtual Appliance combined master and media server role on page 8.

18 Preparing the initial deployment NetBackup Virtual Appliance product files (OVF templates) 18 Media server for data centers (DC) Table 2-3 Product file NetBackup Virtual Appliance media server product file Description Only one product file CPU and memory 8 vcpus, 16 GB memory Storage capacity No initial disk storage. After the deployment, you can create virtual disks to add to the virtual appliance from the virtualization software (VMware vsphere). Disks One System disk at 512 GB for the OS (does not come out of your NetBackup license). No Base disk for the storage. Note: Create at least one virtual disk to add to the appliance after the deployment is complete. Otherwise you cannot perform the initial configuration. See About the NetBackup Virtual Appliance media server role on page 8. CloudCatalyst Table 2-4 Product file NetBackup Virtual Appliance CloudCatalyst product file Description Only one product file CPU and memory 8 vcpus, 16 GB memory Storage capacity The storage is used as cloud cache. Disks One System disk at 512 GB for the OS (does not come out of your NetBackup license). One Base disk at 1024 GB for the cache directory. See About NetBackup Virtual Appliance CloudCatalyst on page 9. See also See How to deploy and configure a NetBackup Virtual Appliance combined master and media server on page 28. See How to deploy and configure a NetBackup Virtual Appliance media server on page 44.

19 Preparing the initial deployment NetBackup Virtual Appliance deployment methods 19 See How to deploy and configure a NetBackup Virtual Appliance master server on page 54. See How to deploy and configure a NetBackup Virtual Appliance CloudCatalyst on page 62. NetBackup Virtual Appliance deployment methods You can choose to deploy a NetBackup Virtual Appliance using GUI or CLI. GUI deployment Use the VMware vsphere Client or the browser-based VMware vsphere Web Client. A wizard guides you through the deployment steps. Note: The browser-based vsphere Web Client 6.5 does not support the product files with flexible initial storage capacity. See the following topic for details: See NetBackup Virtual Appliance product files (OVF templates) on page 14. CLI deployment Use the VMware OVF Tool. You need to specify the required deployment properties. For example: ovftool --name=<nbva_name> --acceptalleulas --net:"vm Network=<vm_network>" --allowallextraconfig --datastore=<vm_datastore> --poweron <nbva_ova> vi://<vcenter_username>:<vcenter_password>/?ip=<hostipaddress> For the combined master and media server, Veritas provides the automatic initial configuration option. By using a product file that supports this option, the deployment wizard passes in the appliance network and storage configuration as OVF properties during the deployment process. When the deployment is complete, the appliance network and storage are configured based on these values. If you use the OVF tool to deploy this product file, you need to specify the desired properties for appliance initial configuration. For example, the following is a list of the OVF properties for appliance network configuration:

20 Preparing the initial deployment NetBackup Virtual Appliance deployment guidelines 20 --prop:va.hostname=<nbva_hostname> --prop:va.ip=<nbva_ip> --prop:va.netmask=<nbva_netmask> --prop:va.gateway=<nbva_gateway> --prop:va.dns1=<nbva_dns1> --prop:va.dns2=<nbva_dns2> --prop:va.ipv6address=<nbva_ipv6addr> --prop:va.ipv6prefixlengh=<nbva_ipv6prefix> --prop:va.ipv6gateway=<nbva_ipv6gatway> --prop:va.dnsdomain=<nbva_domain> NetBackup Virtual Appliance deployment guidelines Use the following configuration guidelines when you deploy a new NetBackup Virtual Appliance: Table 2-5 Appliance deployment guidelines Parameter Deployment requirements Description To deploy a NetBackup Virtual Appliance, you need a VMware vcenter Server user account and access to the vsphere Client or vsphere Web Client. The appliance supports vsphere versions 5.5, 6.0 and 6.5. Your vcenter Server account must have at least the minimum privileges required to deploy an OVF template. For how to deploy an OVF package directly on an ESXi host, see the following technical article. Refer to the VMware documentation for more information. Connectivity during deployment When you perform the appliance deployment, Veritas recommends that you take precautions to avoid loss of connectivity. Any loss of connectivity during deployment results in failure. The computer that you use to deploy the appliance should be set up to avoid the following events: Conditions that cause the computer to go to sleep Conditions that cause the computer to shut down or to lose power Conditions that cause the computer to lose its network connection

21 Preparing the initial deployment NetBackup Virtual Appliance deployment guidelines 21 Table 2-5 Appliance deployment guidelines (continued) Parameter Environment requirements Description Depending on the product file (OVF template) you use, the appliance can use one of the following CPU and memory combination. 16 GB of memory and 8 virtual CPUs (vcpus) 8 GB of memory and 4 vcpus 64 GB of memory and 32 vcpus See NetBackup Virtual Appliance product files (OVF templates) on page 14. Make sure that both the CPU and memory requirements are met before you deploy the appliance. Performance Veritas recommends that you adhere to the following best practices: Do not overcommit the vcpus on the ESX host. The number of vcpus that are assigned to all virtual machines on the host should be equal to or less than the number of cores on that host. Set a memory reservation to provide the appliance with full utilization of the available memory. Do not overcommit the memory on the ESX host. The amount of memory that is assigned to all virtual machines on the host should be equal to or less than the amount of memory on that host. Do not enable hyper-threading. Use thick provisioning for the appliance virtual disks. The NetBackup Virtual Appliance has a heavy I/O workload, so it should be isolated from shared storage as much as possible. At a minimum, make sure that the appliance uses a different datastore than other virtual machines with a heavy I/O workload. Required names and addresses Before the initial deployment, gather the following information: Data center and storage details Appliance host name and IP address Netmask and Gateway IP address DNS information Names for AdvancedDisk and MSDP disk pools and storage units Note: You do not need to provide the storage details for a master server appliance or a CloudCatalyst appliance. New passwords for the admin and maintenance accounts Note: The default password for appliance access is See NetBackup Virtual Appliance initial deployment checklist on page 22.

22 Preparing the initial deployment NetBackup Virtual Appliance deployment guidelines 22 Table 2-5 Appliance deployment guidelines (continued) Parameter Licenses and registration Description Before the initial deployment, gather the following information: NetBackup Virtual Appliance license key The appliance comes with a not for resale (NFR) license key that expires after a specific period of time. The appliance does not provide a warning message that this license key is about to expire. Therefore, Veritas recommends that you change this key to a permanent key after you deploy the appliance. Make sure that you replace the NFR key with a permanent key before it expires. Warning: The NetBackup Virtual Appliance has a specific license key, and if the correct key is not installed, the appliance services stop functioning after the evaluation key expires. Make sure that the permanent license key that you add is correct for NetBackup Virtual Appliance. See Managing license keys on the NetBackup Virtual Appliance on page 77. Smart Meter customer registration key (master server and combined master and media server only) Veritas Smart Meter helps you manage your NetBackup deployment more efficiently, spot trends, and plan for the future. To obtain a key, log in to the Veritas Smart Meter site with your VEMS credentials and go to the Registration Keys page to download the key. Review the initial deployment checklist and make sure that you have all of the necessary information to complete the deployment procedure. See NetBackup Virtual Appliance initial deployment checklist on page 22. NetBackup Virtual Appliance initial deployment checklist This checklist is intended to help you plan for the initial configuration of your appliance. Use the checklist together with the initial deployment procedure. For a new appliance, use the following tables to record the initial deployment settings for the appliance. When using a printed version of this checklist, make sure to place the completed checklist in a secure location. Data center details Table 2-6 Data center details Parameter Setting Appliance name Data center name ESX/ESXi host name

23 Preparing the initial deployment NetBackup Virtual Appliance deployment guidelines 23 Table 2-6 Parameter Data center details (continued) Setting Destination datastore Network configuration Table 2-7 Network configuration Parameter Setting Appliance host name (Veritas recommends FQDN) DNS domain name Appliance IPv4 address (Optional) Appliance IPv6 address (Optional) Appliance IPv6 prefix length Netmask Gateway IPv4 address (Optional) Gateway IPv6 address Primary DNS server IPv4 address (Optional) Additional DNS server IPv4 (Optional) Additional DNS server IPv6 Master server and NTP Table 2-8 Master server and NTP Parameter Setting Master server name (required if it is a media server or CloudCatalyst) (Optional) NTP Storage configuration You do not need to provide the storage details for a master server appliance or a CloudCatalyst appliance.

24 Preparing the initial deployment NetBackup Virtual Appliance deployment guidelines 24 Table 2-9 Storage configuration Parameter Setting AdvancedDisk disk pool name AdvancedDisk storage unit name AdvancedDisk storage size (media server only) MSDP disk pool name MSDP storage unit name MSDP storage size (media server only) Password change Table 2-10 Password change Parameter Setting New admin password New maintenance password NetBackup CloudCatalyst Table 2-11 Parameter NetBackup CloudCatalyst Settings Cloud provider (Optional) Proxy for cloud service access MSDP cache disk pool name MSDP cache storage unit name See NetBackup Virtual Appliance deployment guidelines on page 20.

25 Preparing the initial deployment Troubleshooting NetBackup Virtual Appliance initial deployment issues 25 Troubleshooting NetBackup Virtual Appliance initial deployment issues Before you can begin troubleshooting a NetBackup Virtual Appliance initial deployment failure, you need to determine when the problem occurred. A failure can occur during either of the following processes: The OVF deployment wizard operations in the vsphere Client or the vsphere Web Client If an error occurs in the OVF deployment wizard, the only way to fix it is to restart the deployment. Before you do so, make sure that you verify the information that you entered in the deployment wizard. You can also reference the VMware documentation for help with specific error messages. The NetBackup Virtual Appliance automatic configuration Note: This only applies to the combined master and media server. If an error occurs during the automatic configuration process, the OVF deployment wizard behaves as if the deployment was successful. However, if you log on to the NetBackup Virtual Appliance Shell Menu and run the Main > Appliance > Status command, the appliance appears to be in a factory state and is not configured as a master appliance. The following are a few common reasons for the automatic configuration to fail: Typos in the deployment wizard Incorrect IP addresses Incorrect host name or DNS information You can check the boot log for additional details to help determine the exact error that occurred. Use the following steps to view the boot log: Log on to the NetBackup Virtual Appliance Shell Menu and enter the Main > Support > Logs > Browse command. At the LOGROOT/> prompt, enter cd OS and then less boot.log. The most straightforward method to resolve configuration errors is to redeploy the appliance, making sure that you enter the correct information in the deployment wizard. However, if you have encountered multiple failures or want to try to resolve the issue from the NetBackup Virtual Appliance Shell Menu, use the following procedure to manually complete the configuration process.

26 Preparing the initial deployment Troubleshooting NetBackup Virtual Appliance initial deployment issues 26 If errors did not occur during the initial deployment, but during the initial configuration from the shell menu, you need to record the UMI code and refer to the corresponding technical article on the support website. To manually configure the appliance networking from the NetBackup Virtual Appliance Shell Menu Note: This procedure only applies to the combined master and media server. 1 Open an SSH session to the appliance to log on to the NetBackup Virtual Appliance Shell Menu. The logon is admin, and the default password is If you cannot open an SSH session to the appliance, you can attempt to log on from the vsphere (Web) Client. Navigate to the deployed appliance and select the Console tab to access the shell menu. If you still cannot log on, return to the OVF deployment wizard and redeploy the appliance. 2 Navigate to the Main > Network view and enter the following command to configure the IP address of a single network that you want your appliance to connect to: Configure IPAddress Netmask GatewayIPAddress eth1 Where IPAddress is the new IP address, Netmask is the netmask that corresponds to the IP address, and GatewayIPAddress is the IP address of the default gateway for the interface. The IPAddress and the GatewayIPAddress can be an IPv4 or IPv6 address. Only global-scope and unique-local IPv6 addresses are allowed. Remember that you should not use both IPv4 and IPv6 address in the same command. For example, you cannot use Configure 9ffe:: You should use Configure 9ffe:: ffe::49 eth1 3 From the Main > Network view, use the following command to set the appliance DNS domain name: DNS Domain Name Where Name is the new domain name for the appliance.

27 Preparing the initial deployment Troubleshooting NetBackup Virtual Appliance initial deployment issues 27 4 From the Main > Network view, use the following command to add the DNS name server to your appliance configuration: DNS Add NameServer IPAddress Where IPAddress is the IP address of the DNS server. The address can be either IPv4 or IPv6. Only global-scope and unique-local IPv6 addresses are allowed. 5 From the Main > Network view, use the following command to set the host name for your appliance: Hostname Set Name Where Name is a short host name or a fully qualified domain name (FQDN) for the appliance. As a best practice, Veritas recommends that you use FQDN. Note: If you plan to configure Active Directory (AD) authentication on this appliance, the host name must be 15 characters or less. Otherwise, AD configuration can fail. 6 Use one of the following command to set the role of the appliance: Main > Appliance > Master Main > Appliance > Media 7 Use the following command to verify that the networking and the role configuration were successful: Main > Appliance > Status The command output should contain a message similar to the following: Appliance Version is Appliance is configured as master appliance. 8 If everything completed successfully, return to the initial deployment procedure and complete the remaining steps for the appliance configuration. If none of these steps resolved your issue, you can find additional troubleshooting information for specific appliance issues from the NetBackup Virtual Appliance page on the Veritas Support website. Use the search bar at the top of the page to look for articles relating to specific issues. If you still need assistance, contact Veritas Support.

28 Chapter 3 Deploying and configuring the appliance This chapter includes the following topics: How to deploy and configure a NetBackup Virtual Appliance combined master and media server How to deploy and configure a NetBackup Virtual Appliance media server How to deploy and configure a NetBackup Virtual Appliance master server How to deploy and configure a NetBackup Virtual Appliance CloudCatalyst How to deploy and configure a NetBackup Virtual Appliance combined master and media server Use this process to deploy and configure a NetBackup Virtual Appliance combined master and media server. Table 3-1 Step Step 1 How to deploy the NetBackup Virtual Appliance combined master and media server Task Review the available product files (OVF templates) for deployment. See NetBackup Virtual Appliance product files (OVF templates) on page 14. Step 2 Download the desired NetBackup Virtual Appliance product file from the Veritas Entitlement Management System (VEMS). To access VEMS, click Licensing on the Veritas Support website.

29 How to deploy and configure a NetBackup Virtual Appliance combined master and media server 29 Table 3-1 Step Step 3 How to deploy the NetBackup Virtual Appliance combined master and media server (continued) Task Review the deployment guidelines and prepare the checklist. See NetBackup Virtual Appliance deployment guidelines on page 20. Step 4 Deploy the NetBackup Virtual Appliance combined master and media server. See Using the vsphere Client to deploy a combined master and media server appliance on page 29. See Using the OVF Tool to deploy a combined master and media server appliance on page 34. Step 5 Configure the appliance from the NetBackup Virtual Appliance Shell Menu. If you use a product file that supports automatic initial configuration, you only need to complete the remaining step of the initial configuration. See Performing the initial configuration on a NetBackup Virtual Appliance combined master and media server on page 36. See Completing the initial configuration of the NetBackup Virtual Appliance combined master and media server on page 41. Using the vsphere Client to deploy a combined master and media server appliance The section describes how to deploy and configure a NetBackup Virtual Appliance combined master and media server. This server role is for deployment in remote offices and branch offices. To ensure a successful deployment, make sure that you meet all of the deployment guidelines before you begin these procedures. See NetBackup Virtual Appliance deployment guidelines on page 20. Note the following limitations of the product files with flexible initial storage: You must have a vcenter Server to deploy product files with flexible initial storage. If your VMware vsphere version is 6.5 and later, note that you cannot use the vsphere Web Client to deploy product files with flexible initial storage. This is a VMware limitation. To work around this limitation, use the VMware OVF Tool on a vcenter Server.

30 How to deploy and configure a NetBackup Virtual Appliance combined master and media server 30 See Using the OVF Tool to deploy a combined master and media server appliance on page 34. For how to deploy an OVF package directly on an ESXi host, use the following technical article. Note: The following procedure is based on the VMware vsphere Client. It also applies to the browser-based VMware vsphere Web Client. Note that the order of the steps are slightly different with the web client. To deploy a combined master and media server appilance using the VMware vsphere Client 1 Using the VMware vsphere Client, log on to the vcenter Server where you want to deploy your appliance. Note: Your vcenter Server user account must have at least the minimum privileges required to deploy an OVF template. Refer to the VMware documentation for more information. 2 Select File > Deploy OVF Template to start the deployment wizard. 3 On the Source page of the deployment wizard, click Browse to navigate to the NetBackup Virtual Appliance product file. If you split the file when you downloaded it, make sure that all of the pieces are saved in the same folder and navigate to that folder. Verify the path and click Next. 4 Review the OVF Template Details page and click Next. 5 On the End User License Agreement page, read through the EULA and click Accept, and then Next. 6 Enter the destination details as follows: Name: Enter a unique name for your appliance. Inventory Location: Select the folder or the data center where you want the appliance to be located. The options are autopopulated based on what is available to that vcenter Server. Click Next.

31 How to deploy and configure a NetBackup Virtual Appliance combined master and media server 31 7 If the virtual appliance product file supports pre-configured storage capacity, you are prompted with the storage capacity selection. Select a size from the drop-down list. The available options are 0.5T, 1T, 2T. 8 Select the resource location where you want the deployed template to run. Click Next. 9 Select the destination storage where you want to store the appliance files. Click Next. Caution: If you select a storage cluster, make sure that one of the datastores in the cluster has enough storage space for the entire appliance. If none of the individual datastores in the cluster has enough space, the deployment fails. 10 Select Thick Provision Lazy Zeroed as the provisioning format for the appliance disks. For more information on provisioning, refer to the VMware documentation. Click Next. 11 Select the destination networks to map the networks used in the OVF template. Click Next. 12 Depending on the virtual appliance product file you use, choose the following to proceed: If the virtual appliance product file supports deployment properties, continue to Step 13. In the following steps the deployment wizard guides you to provide the deployment properties for the automatic initial configuration of the appliance. The automatic initial configuration happens immediately after the deployment is complete. If the virtual appliance product file does not support deployment properties, you are ready to complete the deployment. Do the following: Read through and verify the deployment options that you entered. If everything is correct, click Finish to start the deployment. The amount of time that it takes for the deployment process to complete varies depending on your network connection. The process can take up to 30 minutes to complete. After the deployment is complete, proceed to perform the initial configuration steps in the following topic.

32 How to deploy and configure a NetBackup Virtual Appliance combined master and media server 32 See Performing the initial configuration on a NetBackup Virtual Appliance combined master and media server on page On the Properties page, fill in the following information: Network configuration: Host name Enter a short host name or a fully qualified domain name (FQDN) for this appliance. The host name can contain up to 256 characters, any letters, numbers, and the following special characters:.-_. Do not start a name with a special character. As a best practice, Veritas recommends that you use FQDN. Caution: After the initial deployment has completed successfully, the only way to change the host name is to redeploy the appliance. Note: If you plan to configure Active Directory (AD) authentication on this appliance, the host name must be 15 characters or less. Otherwise, AD configuration can fail. DNS domain name Enter a DNS domain name for this appliance. IP address Enter the IPv4 address to be used for this appliance. Netmask Enter the netmask that corresponds to the IP address. Gateway Enter the IPv4 address of the gateway (network point) that acts as an entrance to another network. DNS server Enter the IPv4 address of the primary DNS server for this appliance. DNS server (optional) Enter the IPv4 address of the secondary DNS server for this appliance. Host name resolution The host name must be resolvable with a DNS server or a HOSTS file for the automatic initial configuration to be successful. If DNS is not available during the deployment, use the HOSTS file to resolve the host name.

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