Next Generation Intelligent Migration SM. A Well-Managed Path from Enhanced to Next Generation Services

Transcription

1 Next Generation Intelligent Migration SM A Well-Managed Path from Enhanced to Next Generation Services 1

2 How Do We Know When We Have Achieved NG9-1-1? From a NENA September, 2008 paper What is NG9 1 1? True NG9 1 1 will include the ability to support interactive text messaging, policy based routing using location and several other factors, such as call type, target PSAP status, network status, and automatic acquisition of supportive data and its use within the system to control routing and other actions prior to delivery to the PSAP, IP communications networks and services are at the core of NG9-1-1 and provide the transport and routing of information and emergency communications from the Public. Higher level capabilities, such as Location Services, ESINets, Border Control, Security, ESRP, PRF, etc. and related polices, procedures and management functions must be operational to enable the goals of Next Generation All these services must conform to the NG9-1-1 and related technical standards from NENA, NIST, IETF, ESIF, ATIS, ANSI and others. 2

3 Where Are We in the NG9-1-1 Process? Standards for systems and interfaces are being validated. An example is the Next Generation Industry Collaboration Event completed at Texas A&M the first week in November, Model ESINet structures are being developed by the carriers and vendors in some states, but are not in production yet. Adaptable IP location services are still under development. A wide range of information and network support services are being developed and tested. TCP/IP networks are being deployed in some parts of Texas and other states in preparation for NG There are trials in process to begin to accept cell phone text messages as a first step in expanded services. Years of hard work have been accomplished by NENA, USDoT, Texas A&M with other universities, plus countless local, regional and statewide organizations. As a result, the NG9-1-1 infrastructure may provide initial services in some locations in the time frame, as shown in the next slide. 3

4 Where Are We in the NG9-1-1 Process? From NENA NG9-1-1 Project: Overall NG9-1-1 Status While there are and will be many early adopter cases, NENA currently estimates that the earliest that a tested, fully featured and standards compliant NG9-1-1 system could be realized is the end of Note: For Texas, the Commission on State Emergency Communications publication: Final Report for Texas Emergency Service IP Network (ESInet) Functional Requirements and Interconnection is a good reference for technical and operations planning. U.S. Department of Transportation 4

5 What are the Major Parts in NG9-1-1? Emergency Requests from the Public Public Switched and IP Networks State and Regional ESINets Local, Secure IP networks IP PSAPs and Dispatch Points Advanced IP service requests require deployment of systems and standards in the public networks to support location services, user preference services (TDD, language, medical conditions, etc.) and advanced routing capabilities. 5 IP Radio Interfaces and Digital Radio Systems (Radio Interoperability Networks)

6 What are Logical Steps in NG Deployment? Planning for the steps below to establish capital and operating budget requirements and target funding sources, as required. NG compatible IP PSAPs deployed (in process in some jurisdictions now) IP networks interconnecting PSAPs & Radio Systems (in process in some jurisdictions now) Connection to regional ESINets (ESINet development is in process) Connection to Texas Statewide ESINet (planning is in process) Integration of advanced services and new information sources (will occur as standards and services are deployed) Ongoing procedures updates and training to handle new communications modes, managing privacy of personal data, integration with fire. police and EMS systems, etc. 6

7 What are Logical Steps in NG Deployment? (continued) NG compatible PSAPs deployed Primary answering points Dispatch points/back-up answering points Integration with current CAD and GIS systems Procedures updates and staff training IP networks interconnecting related PSAPs & Radio Systems Security, reliability and Quality of Service Combinations of private fiber, microwave, wireless LAN, and public carrier including TEX-AN MPLS services. IPv6 protocol for better security and US government compliance Support for Secure DNS services (DNSSEC) DHCP controls, SNMP security, NTP security, etc. Locally managed call transfers Local ESINet functions, if required Integration with Radio Interoperability Networks, as appropriate Procedures updates and staff training 7

8 What are Logical Steps in NG Deployment? (continued) Connection to regional ESINets Backup locations outside the immediate area New agreements for inter-local support and mutual aid CAD and GIS access for distant backup PSAPs Integration with Radio Interoperability Networks, as appropriate Procedures updates and staff training Connection to Texas Statewide ESINet Possibly regional shared back-up locations to minimize complexity Integration with location and multi-media services as they come on line Ongoing integration of features and services CAD and GIS access and integration for back-up PSAPs Integration with Radio Interoperability Networks, as appropriate Definition and integration with enhanced data sources Procedures updates and staff training (ongoing) 8

9 What are Logical Steps in NG Deployment? (continued) Integration of advanced services and new information sources Text messaging Pictures and video Call routing preference definitions (language, disability, etc.) Automated calls for assistance from health monitoring systems, vehicle systems, etc. Medical data integration, including real-time data from homebased or personal health monitoring systems Auto and truck telematics from an accident Additional customer supplied data, such building drawings, truck cargo data, etc. Access to public surveillance systems and private surveillance (with permission) Expanded storage requirements, perhaps significant, for multimedia messaging and associated retention requirements Ongoing procedures updates and training to handle new communications modes, managing privacy of personal data, integration with fire. police and EMS systems, etc. 9

10 Key Issues Planning and cost projections to develop funding strategies for capital and ongoing operations Inter-local and regional integration planning to minimize ongoing operating costs Network security and reliability Early, local adoption steps (text messages to 911, cell phone photos and video to 911, etc.) Operations updates and training data transfer, integration, connections to police, fire and EMS data systems, etc. Public network inbound IP connections to PSAPs Integration with CAD, GIS, recording, and other dispatch systems and processes Integration with Radio Interoperability Networks, as appropriate Disaster recovery transfer processes, cooperative agreements, memos of understanding, etc. with other NG9-1-1 operations Information and privacy protection Ongoing operations updates and training 10

11 E9-1-1 to NG9-1-1 Deployment Life Cycle Assessment Strategy Design Implementation Operations Current Systems Analysis Develop Short Term Goals PSAP Vendor Requirements Structure Implementation Timeline Develop Revised Procedures Review Current Upgrade Plans Develop Longer Term Goals ESINet Interface Requirements Execute Upgrade Procurement Process Develop Training Modifications Validate Current NG9-1-1 Timeline Validate Technical Approach Validate Technical Interfaces Implement Systems & Technology Upgrade Deploy Procedures and Training Identify Current & Future Funding Validate Interagency Cooperation Needs Develop Final PSAP Design Test & Validate Upgrades Validate Ongoing Operations Identify Technical Support Resources Identify Projected Timelines Develop Network Design Place Upgrade into Service Monitor Operations for Improvements Validate Interfaces with Public Safety Identify Barriers & Contingencies Develop Strategy Deliverables Develop Projected Upgrade Timeline Both Implementation and Operations will have an ongoing series of changes as NG9-1-1 capabilities are deployed. These should be defined as part of the Strategy and Design and may require adjustments based on future communications technologies and NG9-1-1 advances. 11

12 Next Generation Intelligent Migration SM Contact: Mart D. Nelson, P.E., ENP AVISTAS The Summit at Las Colinas 545 E John Carpenter Fwy, Suite 300 Irving, Texas Tel: Fax:

13 Reference Diagrams 13

14 Example i3 Physical Architecture (from NENA Functional and Interface Standards for Next Generation 9-1-1) 14

15 IP Call Setup and Communications Caller Communications Channel with Caller i3 PSAP Call Setup SIP (Session Initiation Protocol) Location Information PIDF-LO (Presence Information Data Format Location Object) The i3 PSAP is required to: 1) accept emergency request calls and interpret the location data, 2) support streaming multi-media communications and 3) originate responder communications (which may include connecting to an IP based digital radio network) 15

16 US DoT ITS Call Handling Layers 16

17 NENA Systems of Systems Blueprint 17

18 US DoT ITS NG9-1-1 Community Model 18

19 US DoT ITS NG9-1-1 Architecture ( - In Service Today) 19

20 US DoT ITS NG9-1-1 Detailed Architecture 20