Avaya Call Management System Switch Connections, Administration, and Troubleshooting

Transcription

1 Avaya Call Management System Switch Connections, Administration, and Troubleshooting June 2017 Release

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5 Contents Chapter 1: Introduction Purpose Intended audience Document changes since last issue Related Resources Documentation Viewing Avaya Mentor Videos Documentation Web Sites Support Chapter 2: Switch and CMS release compatibility Chapter 3: Connecting a TCP/IP switch link Overview Local vs remote connections Multiple ACDs (switches) High availability option Connecting blocks Planning for TCP/IP switch links Switch connections with TCP/IP over a LAN Connecting one or more ACDs using TCP/IP over a LAN Ethernet ports on the switch Ethernet ports on a CMS computer LAN speeds - 10 Mbps vs 100 Mbps C-LAN lead designations for cross-connects Sample configurations Basic configuration Multiple ACDs (switches) Two ethernet ports on CMS computer Remote switch on the customer network Two ethernet ports option High availability option Public network Connecting with a crossover cable Distance limits Parts list Cabling diagram - LAN via crossover cable Cabling procedure Crossover wiring Connecting with a LAN hub or router Avaya CMS Switch Connections, Administration, and Troubleshooting June

6 Contents Distance limits Parts list Cabling Diagram - LAN via hub or router Cabling procedure Connecting over a customer LAN Distance limits Parts list Cabling diagram - customer LAN Cabling procedure Chapter 4: Dual IP address Overview Functional specifications Feature implementation scenarios Scenarios that require manual intervention Status message descriptions Data collection exceptions Chapter 5: Administering a TCP/IP switch link Overview Local vs remote connections Multiple ACDs (switches) High availability option Planning for TCP/IP switch links Administering the link at the CMS Administering the CMS and switch release options Verifying the software version Verifying the call center release Setting the adjunct CMS release (Communication Manager 3.0 and earlier) Setting the reporting adjunct release (Communication Manager 3.1 and later) Administering data collection options Administering a TCP/IP connection Administering a C-LAN connection Adding a second packet interface Adding node names and IP addresses Adding a C-LAN IP interface Adding an ethernet data module Adding the processor interface channels Adding IP routing Administering a processor ethernet port connection Avaya CMS Switch Connections, Administration, and Troubleshooting June

7 Contents Displaying the processor ethernet port Adding node names and IP addresses Adding the processor interface channels Administering a Survivable Backup CMS Chapter 6: Administering and configuring the secondary IP address Secondary connection configuration Secondary connection configuration display Chapter 7: Troubleshooting TCP/IP switch connections Switch administration Switch tests Additional references CMS computer tests Glossary Index Avaya CMS Switch Connections, Administration, and Troubleshooting June

8 Contents Avaya CMS Switch Connections, Administration, and Troubleshooting June

9 Chapter 1: Introduction Purpose This document describes how to connect and administer Avaya communication servers (switches) that are used with the Avaya CMS. Intended audience This document is intended for: Avaya support personnel Contact center administrators This document assumes a minimum level of technical knowledge on the part of its readers. It assumes, for example, that a reader knows how to use the switch administration interfaces and how to connect switch hardware. Document changes since last issue The following changes have been made to this document since the last issue: Updated the Switch release and CMS compatibility table in the Switch and CMS release compatibility section. Removed references to NTS and Intuity AUDIX from the Sample Configurations section. Removed references to Token Ring from the section Switch Connections with TCP/IP over a LAN. Updated the text referring to NIC connections in the section Planning for TCP/IP switch links. Updated diagrams in the section Two ethernet ports on CMS computer, Remote switch on the customer network, Two ethernet ports option and Public Network. Updated the release number to CMS R18. Avaya CMS Switch Connections, Administration, and Troubleshooting June

10 Chapter 1: Introduction March 2016 Added support for 1 GBps network speed. June 2017 Added support for Dual IP address. Related Resources Documentation See the following documents. Table 1: Related documents. Title Using Administering Avaya Aura Call Center Features Administration for Network Connectivity Use this document to: See Forms and fields used to enable CMS measurements Using the field Metric Audience Contact center administrators Contact center administrators Viewing Avaya Mentor Videos Avaya Mentor videos provide technical content on how to install, configure and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. Avaya CMS Switch Connections, Administration, and Troubleshooting June

11 Support Procedure To find videos on the Avaya support web site, go to and perform one of the following actions: -In Search, type Avaya Mentor Videos to see a list of available videos. -In Search, type the product name. On the Search Results page, select Video in the Content Type column on the left. To find Avaya Mentor videos on YouTube, go to AvayaMentor and perform one of the following actions: -Enter a key word or key words in the Search Channel to search for a specific product or topic. -Scroll down Playlists, and click the name of a topic to see the list of available list of videos posted on the web site. Note: Note: Videos are not available for all products.. Documentation Web Sites All CMS documentation can be found at New issues of CMS documentation will be placed on this website when available. Use the following websites to view related support documentation: Information about Avaya products and services. Sun hardware documentation. Support Go to the Avaya Support website at for the most up-to-date documentation, product notices and knowledge articles. You can also search for release notes, downloads, and resolution to issues. Use the online service request system to create a service request. Chat with live agents to get answers to questions, or request an agent to connect you to a support team if an issue requires additional expertise. Avaya CMS Switch Connections, Administration, and Troubleshooting June

12 Chapter 1: Introduction Avaya CMS Switch Connections, Administration, and Troubleshooting June

13 Chapter 2: Switch and CMS release compatibility Different releases of CMS software are certified to interface with the following switch software releases. Communication server software release CMS software release R15 R16.x R17 R18 Communication Manager 2.x Yes Yes Yes No Communication Manager 3.x Yes Yes Yes No Communication Manager 4/ 5 Yes Yes Yes No Communication Manager 5.2 Yes Yes Yes Yes Communication Manager 6.x Yes Yes Yes Yes Communication Manager 7.x Yes Yes Yes Yes Avaya CMS Switch Connections, Administration, and Troubleshooting June

14 Chapter 2: Switch and CMS release compatibility Avaya CMS Switch Connections, Administration, and Troubleshooting June

15 Chapter 3: Connecting a TCP/IP switch link This section explains how to connect the CMS computer to the switch using TCP/IP over a local area network (LAN). This section includes the following topics: Overview on page 15 Switch connections with TCP/IP over a LAN on page 19 Overview The connection between the CMS computer and a switch allows the CMS software on the computer to receive, store, and format the Automatic Call Distribution (ACD) information it receives from one or more switches. A switch technician should be on-site to make the connection from the CMS computer to the switch and, if necessary, to administer the switch for the ACD feature and CMS. The CMS software will not communicate with the switch if the ACD feature, CMS, or the switch hardware is not properly administered. See Administering a TCP/IP switch link on page 45 for more information. This section includes the following topics: Local vs remote connections on page 16 Multiple ACDs (switches) on page 16 High availability option on page 16 Connecting blocks on page 16 Planning for TCP/IP switch links on page 17 Avaya CMS Switch Connections, Administration, and Troubleshooting June

16 Chapter 3: Connecting a TCP/IP switch link Local vs remote connections This section shows both local and remote connections between the switch and the CMS computer. For clarification, these connections are defined as follows: Local - The connections between the switch and the CMS computer use facilities local to the switch, such as a direct connection over a LAN. Remote - The connections between the switch and the CMS computer use wide area network (WAN). Multiple ACDs (switches) One CMS computer can collect data from up to eight different switches. From the CMS computer point of view, each switch represents one ACD. Each switch requires a link to the CMS computer. High availability option The High Availability option provides dual links between the switch and two separate CMS computers. If the customer has purchased the High Availability option, you must connect a link from one ethernet port on the switch to one CMS computer, and a second link from a different ethernet port on the switch to another CMS computer. The High Availability option is not allowed using X.25 links. Note: Note: For the S8300 Server, you cannot have dedicated links to each CMS computer; if you want true duplication, you must use a different solution. Connecting blocks In this section, references are made to 103A connecting blocks, which have one RJ45 connector per block. If needed, you can substitute the 104A connecting block, which has two RJ45 connectors per block. The wiring for both connecting blocks are identical. Avaya CMS Switch Connections, Administration, and Troubleshooting June

17 Overview Planning for TCP/IP switch links When setting up a switch link using TCP/IP over a LAN, planning information must be gathered before you begin. In particular, you must take into account if the LAN connection includes both a connection to CMS and Avaya Operational Analyst (OA). Some of the information needed includes: How is the connection being made from the CMS computer to the switch? - Private LAN, no connectivity to customer LAN (uses private LAN addresses). Most robust and reliable, no dependency on customer s network A dedicated LAN port on the CMS computer provides the switch link The primary LAN port (the built-in ethernet port) is used for other connectivity (printers, terminals, Avaya CMS Supervisor and Avaya OA) using a different subnet from the switch link If desired, a second ethernet port can be used to provide additional isolation for the CMS link A dedicated LAN hub to connect the links. - Customer LAN with private segment. Uses a network switch or router to provide a private network or network segment Minimal dependency on customer s network A dedicated LAN port on the CMS computer provides the switch link The primary LAN port (the built-in ethernet port) is used for other connectivity (printers, terminals, Avaya CMS Supervisor and Avaya OA) using a different subnet from the switch link Customer must provide equipment and administer network for private segment Customer LAN administrator must be present during setup. - Direct connect to Customer LAN, without private segment. Complete dependency on performance and reliability of customer s LAN Allows remote location of endpoints when customer LAN connectivity is convenient Customer LAN administrator must be present during setup. Avaya CMS Switch Connections, Administration, and Troubleshooting June

18 Chapter 3: Connecting a TCP/IP switch link If the customer LAN is used, the following information is needed from the customer: - Customer network physical connectivity: Location of network access point (hub, router, and so on) Distance between the ethernet port on the switch and the network access point (328 ft, 100 m maximum) Wiring to access point, existing or new, Category 5 minimum required. - Customer network administration: IP address of switch ethernet ports, CMS computer and gateways Node names of switch ethernet ports, CMS computer and gateways Subnet masks for all LAN segments containing switch ethernet ports or adjuncts Gateway IP address for all LAN segments containing switch ethernet ports, adjuncts, or routers Are all endpoints (switch ethernet ports and adjuncts) on the same local LAN segment? Network routes. Network administration information needs to be mapped into specific administration fields. Sanity check of information obtained from customer: - If switch and adjuncts are on different LAN subnets (recommended), gateway IP addresses are different - If switch and adjuncts (CMS or Intuity) are on the same LAN subnet (not recommended): Gateway IP address (if present) and subnet mask information is valid All IP addresses contain the same subnet address Without the above information, the technician may not be able to complete the installation. Installations that require the technicians to return because information was not available incur additional charges. Avaya CMS Switch Connections, Administration, and Troubleshooting June

19 Switch connections with TCP/IP over a LAN Switch connections with TCP/IP over a LAN Any switch either the TN799 C-LAN circuit pack or a processor ethernet port can interface to a CMS computer using a LAN. This connection can be made in the following ways: Connecting with a crossover cable Connecting with a LAN hub or a network switch (recommended configuration) Connecting over a customer LAN This section includes the following topics: Connecting one or more ACDs using TCP/IP over a LAN on page 19 Ethernet ports on the switch on page 19 Ethernet ports on a CMS computer on page 21 LAN speeds - 10 Mbps vs 100 Mbps on page 21 C-LAN lead designations for cross-connects on page 22 Sample configurations on page 23 Connecting with a crossover cable on page 32 Connecting with a LAN hub or router on page 35 Connecting over a customer LAN on page 38 Connecting one or more ACDs using TCP/IP over a LAN Any switch equipped with a TN799 C-LAN circuit pack or a processor ethernet port can interface to a CMS computer using a LAN. CMS computers are equipped with at least two ethernet ports for network connections. The connection to the switch must be dedicated to a second ethernet port which is provided on a PCI or SBus card in the CMS server. The primary built-in ethernet port can be used for printers, CMS Supervisor, and connections to Avaya OA. Avaya recommends that these two network connections be on different subnets. Detailed parts lists and cabling diagrams are shown later in this document for each switch that supports a LAN connection. Ethernet ports on the switch The switch provides an ethernet port using either the TN799 C-LAN circuit pack or the processor ethernet port. For connectivity purposes, it does not matter what ethernet port is used, but the correct port must be administered on the switch. Avaya CMS Switch Connections, Administration, and Troubleshooting June

20 Chapter 3: Connecting a TCP/IP switch link The TN799 C-LAN supports CMS links on the following platforms: Note: DEFINITY Server Avaya Professional Services using the CMC1 Media Gateway DEFINITY Server SI and R using the SCC1 and MCC1 Media Gateway Note: Support for the DEFINITY Server R ended beginning with Communication Manager 2.0. Support for the DEFINITY Server SI ended beginning with Communication Manager 3.0. Avaya IP600 DEFINITY One Avaya S8100 Server using the G600, G650, or CMC1 Media Gateway Avaya S8700-series Server using the SCC1, MCC1, or G700 Media Gateway The processor ethernet port supports CMS links on the following platforms that do not support C-LAN circuit packs: Avaya IP600 using the TN2314 DEFINITY One using the TN2314 Avaya S8100 Server Avaya S8300-series and S8500-series Servers Avaya S8700-series Servers using the IP Connect option Avaya SBS3000 Hosted Bladeserver Chassis Avaya S8800-series Servers Avaya CMS Switch Connections, Administration, and Troubleshooting June

21 Switch connections with TCP/IP over a LAN Ethernet ports on a CMS computer CMS computers are equipped with at least two ethernet ports for network connections. The connection to the switch must be dedicated to a second ethernet port which is provided on a PCI or SBus card in the CMS server. The primary, built-in ethernet port can be used for printers, CMS Supervisor, and connections to Avaya OA. Avaya recommends that these two network connections be on different subnets. Important:! Important: It is recommended that, if possible, the switch connection be isolated to a dedicated LAN port without any other network connections. LAN speeds - 10 Mbps vs 100 Mbps All TN799 C-LAN circuit packs support 10 Mbps ethernet connections. The TN799DP and later supports 10 and 100 Mbps ethernet connections as long as all the connecting equipment supports that speed. If you use 10 Mbps hubs between the switch and the CMS, the speed of the connection will be 10 Mbps. The TN799DP C-LAN circuit pack also uses the IP Media Processor adapter (Material ID ) to provide an ethernet modular jack connection on the switch backplane. This adapter must be used to attain 100 Mbps connections. The processor ethernet port on the Avaya IP600, DEFINITY One, and S8xxx servers support 10 Mbps and 100 Mbps, autosensing. The LAN speed of 1 GBps is also supported. Avaya CMS Switch Connections, Administration, and Troubleshooting June

22 Chapter 3: Connecting a TCP/IP switch link C-LAN lead designations for cross-connects The TN799 C-LAN circuit pack ethernet lead designations are as follows: Lead Name 25-Pair Cable Wire Color 25-Pair Cable Connector Pin-out RJ45 Jack Pin-out Terminal Block Pin-out on Connecting Block TD+ white/orange TD- orange/white RD+ white/green RD- green/white Use this information when making connections from the TN799 when using an IP Media Processor adapter (100 Mbps), a 259A adapter (10 Mbps), or using standard cross-connect wiring (100 Mbps or 10 Mbps). Avaya CMS Switch Connections, Administration, and Troubleshooting June

23 Switch connections with TCP/IP over a LAN Sample configurations The CMS computer can connect to a switch in a number of ways using a LAN. This section shows some examples of how this can be done. Though several sample configurations are shown, there will be variations not shown here. All but the most basic configurations require planning by the customer and account team. Note: Note: Please note that the IP addressing shown in these examples reflects a basic recommended scheme that can be used if the customer does not have their own addressing requirements. This section includes the following topics: Basic configuration on page 24 Multiple ACDs (switches) on page 25 Two ethernet ports on CMS computer on page 26 Remote switch on the customer network on page 27 Two ethernet ports option on page 28 High availability option on page 29 Public network on page 31 Avaya CMS Switch Connections, Administration, and Troubleshooting June

24 Chapter 3: Connecting a TCP/IP switch link Basic configuration In the most basic configuration, you can create a LAN between a CMS computer to a switch using either a crossover cable or a dedicated hub. This setup provides isolation from the customer data network, keeping all switch-to-cms messaging traffic on a dedicated private network. The CMS computer is directly connected to the switch, and neither is part of another network. This configuration is adequate if there is no printer or CMS Supervisor traffic. CMS Computer Ethernet Port Crossover Cable Switch Ethernet port (C-LAN or processor) CMS computer Ethernet port Hub basic_net1.cdr Switch Ethernet port (C-LAN or processor) Basic_net.cdr Avaya CMS Switch Connections, Administration, and Troubleshooting June

25 Switch connections with TCP/IP over a LAN Multiple ACDs (switches) A CMS computer can collect data from more than one switch. The following figure shows how several ACDs (local or remote) would connect to a CMS computer over a LAN. This example isolates the switch-to-cms traffic from any other network traffic. CMS computer Hub Local switch Ethernet port Ethernet port (C-LAN or processor) Router Remote switch Ethernet port (C-LAN or processor) Remote switch Ethernet port (C-LAN or processor) multiple_switch.cdr Avaya CMS Switch Connections, Administration, and Troubleshooting June

26 Chapter 3: Connecting a TCP/IP switch link Two ethernet ports on CMS computer If the CMS computer is using a LAN for both switch link traffic and connections to CMS Supervisor, Avaya OA, and other network applications, the CMS computer should be equipped with two ethernet ports. In this configuration, the primary ethernet port is used for all non-switch applications. The secondary ethernet port is dedicated for carrying switch link traffic. This link can be connected using either a LAN hub or a crossover cable. Each ethernet port must be administered on different networks, so switch-to-cms traffic does not mix with other traffic. Avaya CMS Switch Connections, Administration, and Troubleshooting June

27 Switch connections with TCP/IP over a LAN Remote switch on the customer network A remote switch can also be connected through the customer network. using a router and a network switch to isolate the switch link traffic from the Message Manager traffic and the other customer network traffic. Avaya CMS Switch Connections, Administration, and Troubleshooting June

28 Chapter 3: Connecting a TCP/IP switch link Two ethernet ports option This configuration shows the best way to isolate the CMS links to the switch. This configuration uses two ethernet ports on the switch. A router must be used to send traffic from the customer network to the remote switch that connects to the CMS computer. For true link isolation, this is the best option available. Avaya CMS Switch Connections, Administration, and Troubleshooting June

29 Switch connections with TCP/IP over a LAN High availability option The High Availability option uses dual links from the switch to different CMS computers. This option helps ensure that CMS data is not lost if one of the links loses connectivity or if one of the CMS computers goes down. This option is available on CMS R3V8 or later, and switch release R8. You can achieve this by using separate IP addresses on separate C-LAN cards on the switch. Additionally, when you use CMS R16 or later with Communication Manager or later, it supports duplicated Processor Ethernet switch port connections as well, thus removing the requirement for C-LAN cards on the switch. The connection to the Processor Ethernet (PE) applies to High Availability, Survivable CMS and Dual Role CMS. These are all Avaya Professional Services offers. To configure a solution using the PE interface and any of these offers, contact Avaya Professional Services. The following figure shows a typical High Availability C-LAN configuration. Though not shown here, you can use a second Ethernet port on the CMS computers to isolate the printer, and CMS Supervisor traffic. Note: Note: For the S8300 Server, you cannot have dedicated links to each CMS computer. If you want true duplication, you must use a different solution. Avaya CMS Switch Connections, Administration, and Troubleshooting June

30 Chapter 3: Connecting a TCP/IP switch link Avaya CMS Switch Connections, Administration, and Troubleshooting June

31 Switch connections with TCP/IP over a LAN Public network In a public network where the customer is connected to the Internet, the default IP addressing cannot be used. You must administer IP addressing based on the customer requirements. For switch-to-cms traffic, this setup is the least desirable way to set up a switch link because of potential message loss on a network that has too much traffic. Avaya CMS Switch Connections, Administration, and Troubleshooting June

32 Chapter 3: Connecting a TCP/IP switch link Connecting with a crossover cable The direct LAN connection is the most basic method to connect the switch to the CMS computer. Distance limits Parts list The distance limit for a direct LAN connection is 328 feet (100 meters). Quantity Description 1 TN799 C-LAN port 1 259A adapter ( ), or 258B adapter ( ), or 356A adapter ( ), or Category 5 cross-connect hardware and connecting block 1 6-inch RJ45 crossover cable ( or ) 1 RJ45 UTP Category 5 modular cord (5 feet, 1.5 meters) (10 feet, 3 meters) (15 feet, 4.5 meters) (25 feet, 7.6 meters) (50 feet, 15.2 meters) (100 feet, 30.5 meters) (200 feet, 61 meters) (300 feet, 91 meters) 1 Ethernet port on the CMS computer Avaya CMS Switch Connections, Administration, and Troubleshooting June

33 Switch connections with TCP/IP over a LAN Cabling diagram - LAN via crossover cable IP Media Processor adapter (100 Mbps) or 259A (10 Mbps) Switch (R7 or later) TN799 C-LAN Port Cat 5 25-pair cable Cat 5 crossconnect field Crossover cord OR Cat 5 wire Cat 5 connecting block Crossover cord RJ45 Cat 5 modular cord CMS computer (R3V6 or later) Ethernet port Built-in ethernet port OR Crossover cord 328 ft (100 m) 328 ft (100 m) Lan_xover.cdr Cabling procedure To connect the switch to a CMS computer using a crossover cable: 1. Do one of the following: Attach an adapter (259A, 258B, or 356A) to the backplane connector of the TN799 C-LAN circuit pack, then attach the plug end of the crossover cable to the adapter. Use jack #1 on the 258B or 356A adapters. Connect the ethernet port of a TN799 C-LAN circuit pack to a Category 5 connecting block using Category 5 cross-connect wiring, then attach the plug end of the crossover cable to the connecting block. 2. Connect one end of an RJ45 Category 5 modular cord to the receptacle end of the crossover cable. 3. Connect the other end of the modular cord to an ethernet port on the CMS computer. Avaya CMS Switch Connections, Administration, and Troubleshooting June

34 Chapter 3: Connecting a TCP/IP switch link Crossover wiring If the standard crossover cable is not available, you can build your own crossover wiring arrangement to flip the transmit and receive leads 3/5 and 4/6 for the LAN connection. The following figure shows how this can be done with a 104A connecting block (Material ID ). When using this device, the distance limit from the switch to the CMS computer is 328 feet (100 meters). From this device, you would connect one RJ45 Category 5 modular cord to the switch C-LAN circuit pack, and another RJ45 Category 5 modular cord to the CMS computer ethernet port. 104A Connecting Block RD- RD+ TD- TD RD- RD+ TD- TD+ RJ45 RJ45 crossover.cdr Avaya CMS Switch Connections, Administration, and Troubleshooting June

35 Switch connections with TCP/IP over a LAN Connecting with a LAN hub or router The LAN hub or router connection is the recommended method to connect the switch to the CMS computer. The hub or router can be used to connect to more than one switch (multiple ACDs), and to connect to NTS units. This section includes the following topics: Distance limits on page 35 Parts list on page 35 Cabling Diagram - LAN via hub or router on page 36 Cabling procedure on page 37 Distance limits Parts list The distance limit for a single hub or router LAN connection is 328 feet (100 meters) from the switch to the hub or router, and another 328 feet (100 meters) from the hub or router to the CMS computer. If the distance between the switch and the CMS computer is more than 328 feet (100 meters), you can daisy-chain up to four separate hubs or routers. Quantity Description 1 Ethernet port on the switch (TN799 C-LAN or processor ethernet port) 1 IP Media Processor adapter for 100 Mbps ( ), or 259A adapter for 10 Mbps ( ), or Category 5 cross-connect hardware and connecting block 2 RJ45 UTP Category 5 modular cord (5 feet, 1.5 meters) (10 feet, 3 meters) (15 feet, 4.5 meters) (25 feet, 7.6 meters) (50 feet, 15.2 meters) (100 feet, 30.5 meters) (200 feet, 61 meters) (300 feet, 91 meters) Avaya CMS Switch Connections, Administration, and Troubleshooting June

36 Chapter 3: Connecting a TCP/IP switch link Quantity Description 1 LAN hub or router 1 Ethernet port on the CMS computer Cabling Diagram - LAN via hub or router IP Media Processor adapter (100 Mbps) or 259A adapter (10 Mbps) Switch (R7 or later) TN799 C-LAN Port Cat 5 25-pair cable Cat 5 crossconnect field RJ45 Cat 5 modular cord OR Cat 5 wire OR Processor ethernet port RJ45 Cat 5 modular cord Cat 5 connecting block RJ45 Cat 5 modular cord Hub or router AC power RJ45 Cat 5 modular cord CMS computer (R3V6 or later) Ethernet port 328 ft (100 m) 328 ft (100 m) lan_ded.cdr Avaya CMS Switch Connections, Administration, and Troubleshooting June

37 Switch connections with TCP/IP over a LAN Cabling procedure To connect the switch to a CMS computer using a LAN hub: 1. Do one of the following depending on your hardware configuration: Attach an adapter (IP Media Processor or 259A) to the backplane connector of the TN799 C-LAN circuit pack. Attach one end of an RJ45 Category 5 modular cord to the adapter. Connect the ethernet port of a TN799 C-LAN circuit pack to a Category 5 connecting block using Category 5 cross-connect wiring. Attach one end of an RJ45 Category 5 modular cord to the connecting block. Attach one end of an RJ45 Category 5 modular cord to the processor ethernet port on the switch. On the Avaya IP600, DEFINITY One, and S8100 Server, the processor ethernet port is found on the processor interface cable assembly of the TN2314 processor circuit pack. Attach one end of an RJ45 Category 5 modular cord to either the EXT1 or EXT2 ethernet port on a G700 Media Gateway. A G700 Media Gateway can be controlled by either an S8300 Server or an S87xx Server. 2. Connect the other end of the modular cord to a port on the LAN hub or router. 3. Connect another RJ45 Category 5 modular cord to a different port on the LAN hub or router. 4. Connect the other end of the modular cord to an ethernet port on the CMS computer. 5. Connect and apply power to the LAN hub or router. Avaya CMS Switch Connections, Administration, and Troubleshooting June

38 Chapter 3: Connecting a TCP/IP switch link Connecting over a customer LAN Using a customer network is another method to connect a switch to the CMS computer. This method is not recommended except in special cases. The LAN hub or router method should be used for most installations. This section includes the following topics: Distance limits on page 38 Parts list on page 38 Cabling diagram - customer LAN on page 39 Cabling procedure on page 39 Distance limits Parts list The distance limit using a customer network must be locally engineered. Quantity Description 1 Ethernet port on the switch (TN799 C-LAN or processor ethernet port) 1 IP Media Processor adapter for 100 Mbps ( ), or 259A adapter for 10 Mbps ( ), or Category 5 cross-connect hardware and connecting block 1 RJ45 UTP Category 5 modular cord (5 feet, 1.5 meters) (10 feet, 3 meters) (15 feet, 4.5 meters) (25 feet, 7.6 meters) (50 feet, 15.2 meters) (100 feet, 30.5 meters) (200 feet, 61 meters) (300 feet, 91 meters) 1 Ethernet port on the CMS computer Avaya CMS Switch Connections, Administration, and Troubleshooting June

39 Switch connections with TCP/IP over a LAN Cabling diagram - customer LAN IP Media Processor adapter (100 Mbps) or 259A adapter (10 Mbps) Switch (R7 or later) TN799 C-LAN Port Cat 5 25-pair cable Cat 5 crossconnect field RJ45 Cat 5 modular cord OR Cat 5 wire Cat 5 connecting block RJ45 Cat 5 modular cord Customer network (locally engineered) CMS computer (R3V6 or later) Ethernet port OR Processor ethernet port RJ45 Cat 5 modular cord Distance limit locally engineered Lan_custnet.cdr Cabling procedure To connect the switch to a CMS computer using a customer LAN: 1. Do one of the following depending on your hardware configuration: Attach an adapter (IP Media Processor or 259A) to the backplane connector of the TN799 C-LAN circuit pack. Attach one end of an RJ45 Category 5 modular cord to the adapter. Connect the ethernet port of a TN799 C-LAN circuit pack to a Category 5 connecting block using Category 5 cross-connect wiring. Attach one end of an RJ45 Category 5 modular cord to the connecting block. Attach one end of an RJ45 Category 5 modular cord to the processor ethernet port on the switch. On the Avaya IP600, DEFINITY One, and S8100 Server, the processor ethernet port is found on the processor interface cable assembly of the TN2314 processor circuit pack. Attach one end of an RJ45 Category 5 modular cord to either the EXT1 or EXT2 ethernet port on a G700 Media Gateway. A G700 Media Gateway can be controlled by either an S8300 Server or an S87xx Server. 2. Connect the other end of the modular cord to a port on the customer data network. 3. Connect from the customer data network to an ethernet port the CMS computer. Avaya CMS Switch Connections, Administration, and Troubleshooting June

40 Chapter 3: Connecting a TCP/IP switch link Avaya CMS Switch Connections, Administration, and Troubleshooting June

41 Chapter 4: Dual IP address This section describes the Dual IP feature, which is available in Call Management System (CMS) R and later. You must install the Dual IP package to use the feature. Overview Using the Dual IP address feature, you can switch over to a secondary IP for an ESS/LSP survivable Communication Manager server when the connection to the primary Communication Manager server fails. Call Management System (CMS) remains connected to the ESS/LSP until the connection is lost, either through a manual link reset or other interventions. Prior to CMS , the CMS server only allows a single host/ip connection to be administered per Automatic Call Distribution (ACD). To support survivability in distributed Communication Manager environments, CMS establishes connections with ESS/LSP nodes. Only one secondary IP/host address for one alternate connection is allowed per ACD. You need to move the CMS connectivity with Comminication Manager away from CLANs and connect to Processor Ethernet (PE) survivable Core PROCR solutions. Using CMS, you can arrange an alternate IP address to the survivable satellite ESS/LSP in addition to the primary link to the main Communication Manager server for each ACD. CMS establishes a link to either the primary Communication Manager or the secondary ESS by connecting to the primary IP address, and then to the secondary IP address when the primary IP address fails to register. Functional specifications The functional specifications of the Dual IP feature are as follows: After installing the Dual IP package, you can configure an optional secondary IP address in Call Management System (CMS) to connect to a survivable Communication Manager server. The secondary IP address can be a host name or an actual IP address and port number. Perform the configuration during the cmssvc setup,cmssvc swsetup, and cmsadm acd_create procedures, for each Automatic Call Distribution (ACD). If you do not install the Dual IP package, the administration and display of CMS are the same. Avaya CMS Switch Connections, Administration, and Troubleshooting June