Communications Technology Trends
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2 Communications Technology Trends Enterprise Convergence Phases Differentiating Across PBXs Business Integration Andy Mercker Sphere Communications
3 Business Business Values Values Enterprise Convergence Phases Converged Networks Voice TCO MAC Savings FTE Savings Common wire #Plan Efficiency New Foundation Technology Technology Enablers Enablers Vo Network Speed Network QoS Voice Packetizing Voice Appliances Mature -PBXs PBXs
4 Business Business Values Values Enterprise Convergence Phases Converged Networks Voice TCO MAC Savings FTE Savings Common wire #Plan Efficiency New Foundation Converged Communications Productivity Secure IM Less Vmail Tag Online Directory User Call Mgt Mobility Technology Technology Enablers Enablers Vo Network Speed Network QoS Voice Packetizing Voice Appliances Mature -PBXs PBXs Multimode Presence Engine Desktop Video Text Messaging Unified Msg ing New Stds (S)
5 Business Business Values Values Enterprise Convergence Phases Converged Networks Voice TCO MAC Savings FTE Savings Common wire #Plan Efficiency New Foundation Converged Communications Converged Applications Productivity Secure IM Less Vmail Tag Online Directory User Call Mgt Mobility BPO Streamlining Automation New Processes Federating Efficiency Technology Technology Enablers Enablers Vo Network Speed Network QoS Voice Packetizing Voice Appliances Mature -PBXs PBXs Multimode Presence Engine Desktop Video Text Messaging Unified Msg ing New Stds (S) Web Services SOAP WSDL/ESB XML SOA standards HTTPS
6 How are PBX Systems Different? Proprietary, -based systems Standards-based, Software Applications Traditional PBX Chassis All Proprietary Single point of failure Vendor Controlled Costly to Maintain
7 How are PBX Systems Different? Proprietary, -based systems Standards-based, Software Applications Traditional PBX Chassis All Proprietary Single point of failure Vendor Controlled Costly to Maintain Enabled PBXs Chassis Core is Traditional PBX Addition of Card Traditional PBX Issues Phone Feature Disparity
8 How are PBX Systems Different? Proprietary, -based systems Standards-based, Software Applications Traditional PBX Chassis All Proprietary Single point of failure Vendor Controlled Costly to Maintain Core is Traditional PBX Addition of Card Traditional PBX Issues Phone Feature Disparity Enabled PBXs Chassis Dependent PBXs HW Dependent Proprietary Operating Sys No Control of Core Limited in Scale & Options Modified /Proprietary OS Admin Application PBX / Call Center PC API Multi-slot PCI Server I/F
9 How are PBX Systems Different? Proprietary, -based systems Standards-based, Software Applications Traditional PBX Chassis Enabled PBXs Chassis Dependent PBXs Network Dependent PBXs All Proprietary Single point of failure Vendor Controlled Costly to Maintain Core is Traditional PBX Addition of Card Traditional PBX Issues Phone Feature Disparity HW Dependent Proprietary Operating Sys No Control of Core Limited in Scale & Options Modified /Proprietary OS Admin Application PBX / Call Center PC API I/F Vendor HW Dependent Vertically Integrated Product Focus on Delivering Packets Single Vendor Solution Standard Operating System PBX Multi-slot PCI Server Branded Server (OEM) PBX Router
10 How are PBX Systems Different? Proprietary, -based systems Standards-based, Software Applications Traditional PBX Chassis Enabled PBXs Chassis Dependent PBXs Network Dependent PBXs All Software Open PBXs All Proprietary Single point of failure Vendor Controlled Costly to Maintain Core is Traditional PBX Addition of Card Traditional PBX Issues Phone Feature Disparity HW Dependent Proprietary Operating Sys No Control of Core Limited in Scale & Options Modified /Proprietary OS Admin Application PBX / Call Center PC API I/F Vendor HW Dependent Vertically Integrated Product Focus on Delivering Packets Single Vendor Solution Standard Operating System PBX 100% Software Approach Open System (Multi-vendor) Business Application-centric Multiple Vendor Choices Standard Operating System Enterprise Softswitch Multi-slot PCI Server Branded Server (OEM) Communication Services Standard Server PBX Router S
11 Convergence Readiness Converged Converged Converged Voice Communications Applications Technology Readiness Software with Software PBX HW/Network PBX Dependencies Compelling Reasons Enterprises Consider Telephony and their readiness for new solutions Replace Old or Failing PBX Expiration of Centrex Contract New Building or Relocation Corporate Acquisitions Cost Savings thru Convergence Current Vo Solution Not Meeting Expectations Integrate Mobile & Remote Worker Disaster Recovery/Emergency Preparedness Productivity Increase thru Converged Communications New Business Processes thru Converged Applications
12 Web Services Overview Voice = An Isolated Business App Business Applications Conferencing Collaboration Human Resources Customer Relationship Management Employee Resource Planning Supply Chain Management Contact Center Telecommunications -PBX PBX
13 Web Services Overview Becoming a Business Application Business Applications Conferencing Business Communications Collaboration Human Resources Customer Relationship Management Employee Resource Planning XML-based Communication Supply Chain Management Contact Center Telecommunications
14 Communications enabled CRM Point and Click call, transfer, conference, and more with clients directly from within your CRM screen. See other workgroup members for this client and easily text chat, conference, call then from within your CRM screen.
15 Web Services Enabled Smartphones & PDAs Conferencing Collaboration Human Resources Customer Relationship Management Employee Resource Planning Supply Chain Management Contact Center XML-based Communication My Service Provider On-Premise Communications Server Mobile Wireless Mobile Phone Client Mobile
16 Q&A Andy Mercker Sphere Communications
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