Phone Quick Reference Guide. Rev2. M I T E L. EMEA CALA. Global Headquarters U.S. Asia Pacific

Transcription

1 M I T E L 3000 Phone Quick Reference Guide. Rev2. Global Headquarters U.S. EMEA CALA Asia Pacific Tel: +1(613) Fax: +1(613) Tel: +1(480) Fax: +1(480) Tel: +44(0) Fax: +44(0) Tel: +1(613) Fax: +1(613) Tel: Fax: For more information on our worldwide office locations, visit our website at THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the date of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains. M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders. Copyright 2008, Mitel Networks Corporation. All Rights Reserved.

2 Table of Contents Mitel 1000 INTRODUCTION TO YOUR MITEL WELCOME...2 MITEL 1000 FEATURE PHONE...2 HOW TO USE YOUR MITEL 1000 FEATURE PHONE...3 Phone Setup...3 Answering and making calls...3 Transferring calls...3 Re-directing calls...4 Forwarding incoming calls...4 Forwarding internal calls...5 Forwarding Calls to external numbers...6 Answering Machine...6 Voice Mail...6 Personal speed dials...7 System speed dials...7 MITEL 1000 CORDLESS PHONE...8 Making Calls...8 Making Calls...9 Make an external call...9 Make an internal call...9 End a call...9 Answer a call...9 Transfer external call to an extension...9 Speakerphone Calls...9 Storing contacts in your private and shared phonebooks...9 Call a number in your private or shared phonebook...10 Voic NOTES

3 Introduction to your Mitel 1000 Welcome The Mitel 1000 is a very powerful communication system that provides a comprehensive solution for both voice and data needs. This quick reference guide highlights some of the many voice facilities that are provided by the system. You can use a standard telephone, the highly featured Feature Phone or a cordless handset. This guide helps you to use each type of phone. Mitel 1000 Feature Phone To get the most from your Mitel 1000, we recommend that you use the Mitel1000 Feature Phone. Speaker-phone key Mute Key Volume Keys 4 Function Keys Hold Program Message Directory Message waiting/ Ringing indicator Handset 6 Display Keys 8 Programmable keys. Numeric Keypad Clear Key Scroll / Edit keys 2

4 How to use your Mitel 1000 Feature Phone Mitel 1000 Phone Setup To select a different Ringing tone or display contrast Select the Scroll Down Key ( ). Select Ringing Options and select a different ringing tone and Confirm. Select Contrast Options and select a different level of contrast. Answering and making calls Answer a call that is ringing on the Feature Phone using the handset Pick up the handset or Select Answer The Call and/or pick up the handset. Answer a call that is ringing on the Feature Phone using speakerphone Select Answer The Call. Make an external call Pick up the handset. Line Key 1 or 2 or dial 9. Dial the number. To select an IP line press Line key 3 or 4 or dial 8. Dial the number. Note: For IP lines you must subscribe to a VoIP service. Make an internal call Select Internal Call Select Ext. no. or. Dial the extension number (20 23 for wired, for cordless), and Pick up the handset, or press Transferring calls Note: The following instructions assume you are on a call. Transfer a call to an internal extension Select Internal Transfer. Select Ext. no. and when the call is answered. Select Transfer. Transfer a call to an external number Select External Transfer. Select an available line as indicated by. Dial the external number and when the call is answered Select Transfer. 3

5 Re-directing calls 4 Note: The following instructions assume that your extension is ringing. Deflect a call to another extension Select Re-Direct The Call. Select Ext. no. Forward an incoming call to the Answering Machine Select Forward To Voice Mail. Forward an internal call to your personal mailbox Select Forward To Voice Mail. Forwarding incoming calls Forward all calls received on a line the Scroll Down Key ( ) until "Incoming Call Forwards" is displayed. Select Incoming Call Forwards. Select the line. Select Forward All Calls. Dial the internal extension number, or "Answering Machine" (To forward calls to the Answering Machine). Cancel Forward all calls on a line Select Cancel Incoming Call Forwards. Select the line. Select Forward All Calls. Forward calls received on a line when the answering phones are busy the Scroll Down Key ( ) until "Incoming Call Forwards" is displayed. Select Incoming Call Forwards. Select the line. Select Forward When Busy. Dial the target extension number, or "Answering Machine". (To forward the calls to the Answering Machine). Cancel Forward when busy the Scroll Down Key ( ) until "Incoming Call Forwards" is displayed. Select Incoming Call Forwards. Select the line. Select Forward When Busy. Forward calls on a line when it is not answered the Scroll Down Key ( ) until "Incoming Call Forwards" is displayed. Select Incoming Call Forwards. Select the line. Select Forward On No Answer.

6 Dial the target extension number, or "Answering Machine" (To Forward calls to the Answering Machine). Cancel Forward a call on no answer the Scroll Down Key ( ) until "Incoming Call Forwards " is displayed. Select Incoming Call Forwards. Select the line. Select Forward On No Answer. Forwarding internal calls Forward all calls to an extension the Scroll Down Key ( ) until "Extension Forward" is displayed. Select Extension Forward. Select Forward All Calls. Select the extension, or "Forward To Voice Mail". This forwards the call to the extension s voice mailbox. Cancel Forward all calls Select Cancel Forwarding. Forward calls when your extension is busy the Scroll Down Key ( ) until "Extension Forward " is displayed. Select Extension Forward. Select Forward When Busy. Select the extension, or "Forward To Voice Mail". Cancel extension Forward when busy the Scroll Down Key ( ) until "Extension Forward " is displayed. Select Extension Forward. Select Forward When Busy. Forward calls when your extension does not answer the Scroll Down Key ( ) until "Extension Forward " is displayed. Select Extension Forward. Select Forward On No Answer. Select the extension, or "Forward To Voice Mail". Cancel extension Forward on no answer the Scroll Down Key ( ) until "Extension Forward " is displayed Select Extension Forward. Select Forward On No Answer. 5

7 Forwarding Calls to external numbers Line and Extension forwarding can be set up to an external number. In all cases this requires two lines. Proceed as above for Line and Extension Forwarding. When prompted for the destination number Dial 9 or 8 and the target external number. Answering Machine Turning the Answering Machine on Select Answering Machine on the idle display. (Scroll down one screen) When the Answering Machine is turned on all calls are immediately answered by the Answering Machine. Retrieve messages from the Answering Machine Select Ans/Machine messages. Select Answering Machine or dial 0. Enter the Password (1111 in default), followed by #. Select Play. Voice Mail Enter a personal greeting. Enter your extension number or select an extension from the menu. Enter your Voice Mailbox Password followed by #. Select Greetings. Follow the text and voice prompts to enter and check your greeting. Turn on your voic Forward On No Answer to the voic is automatically set when a voice mailbox is allocated to your extension. You may also select the other forwarding options as required. the Scroll Down Key ( ) until "Extension Forward" is displayed. Select Extension Forward. Select Forward When Busy or Select Forward All Calls. Select "Forward To Voice Mail". Retrieving messages from your voice mailbox Select New Voice Messages. Enter your extension number. Enter your Voice Mailbox Password, followed by #. Select Play. 6

8 Change your Voice Mailbox Password Mitel 1000, then Enter your extension number or enter 0 for the Answering Machine. Enter your existing password, (default is 1111), followed by #. the Scroll Down Key ( ). Select Change Password. Enter your new password (up to 8 digits long - e.g ). Select Confirm. Personal speed dials Program your personal speed dial list numbers and names, then Select Personal Entries. Select the location you want to program. Enter the number. Select Confirm. When prompted to enter a name 2 once for A, twice for B, three times for C; press 3 once for D, twice for E, three times for F; and so on. Wait two seconds for the screen cursor to move on before entering the next letter. A maximum of ten characters per name (including spaces) is allowed. On completion of the name Select Confirm to finish programming. Dial a number from your personal speed dial list. Select Personal speed dial. Select the desired location and the number will be dialed. System speed dials Any extension can program the 99 system speed dial numbers. Program system speed dial list numbers and names. the Scroll Down Key ( ). Select System Entries. Select the location you want to program. Enter the number. Select Confirm. When prompted to enter a name 2 once for A, twice for B, three times for C; press 3 once for D, twice for E, three times for F; and so on. Wait two seconds for the screen cursor to move on before entering the next letter. A maximum of ten characters per name (including spaces) is allowed. On completion of the name 7

9 Select Confirm. to finish programming. Dial a number in the system speed dial list, then Select System Speed Dial. Enter the first letter of the name. Select the entry and the number is dialed. Mitel 1000 Cordless Phone Up to four cordless phones can be registered on the Mitel Navigation Key Talk Key Soft keys On/Off and End Key Star & Ringer Off Key Internal & Recall Key Pound, Lock & Pause Key Calls Key Service Key 8

10 Making Calls Mitel 1000 Make an external call and dial the number. Or Enter the number you want to call. The number appears on the display. CLEAR to delete an incorrect digit. to place the call. Make an internal call the Internal (INT) key. Select the extension from the display Or Dial the extension number. (20-23 for corded and for cordless). End a call or place the phone on the base unit or charger. Answer a call to answer the call. Note: Picking a ringing phone out of the charger will answer that call. Transfer external call to an extension the INT (RECALL) key. Dial the extension number. to transfer the call. Speakerphone Calls If you want to use the phone s speaker during a call OPTIONS. to select SPEAKER. OK You can hear the caller over the loudspeaker and you can speak via the microphone. will appear on the display. Repeat the above to switch off the speaker. Storing contacts in your private and shared phonebooks Your phone has a private and a shared phonebook. The information in your private phonebook is stored in your handset. The information in your shared phonebook is the System Speed dial list and is common to all phones, wired and cordless Storing names and numbers NAMES. OK. to select the phonebook you wish to open, PRIVATE or SHARED. 9

11 to select ADD ENTRY, and press OK. Enter the name for the record. You must enter a name. Enter the number. Note: You must enter the line access code 9 or 8 as the first digit in the Private phonebook. You must NOT enter the line access code in the Shared phonebook. SAVE. Call a number in your private or shared phonebook NAMES. Select VIEW.. to select the PRIVATE or SHARED phonebook. OK. to scroll to the contact you wish to call or search by letter. Call Directly from your private phonebook. up or down to view the phonebook. to scroll to the contact you wish to call or search by letter. Note: The Call Direct feature is not provided for the shared phonebook. Put an external call on hold the Recall (Int) key or Hookflash. Replace the handset to continue to use the phone. The call is held for thirty seconds when the telephone is idle. If the telephone is busy, it will ring when the handset is replaced. To park an external call the INT (RECALL) key Dial 712. To retrieve a call from park the INT (RECALL) key Dial 712 The parked call is retrieved. Line access code 9, 8) followed by #. 10

12 Voic Message waiting indication A message indication symbol appears on your cordless handset and a broken dial tone is heard when going off hook, when a message has been left in the Answering Machine or the extension s voic . Retrieve messages from your voice mailbox the INT (RECALL) key and dial * Enter your extension number (to access the Answering Machine enter 0 ). You will be prompted to enter your password (1111 in default), followed by #. Once you are in your voic box, the following codes are used to provide your voic features. 91 Records your greeting 92 Plays your greeting When listening to your greeting key 1 To start playing messages Once you are replaying your messages key # To pause your message 2 To save and go to next message 3 To erase and go to next message 4 To go to start of message 5 To go to previous message 6 To erase all messages 7 To go back 10 seconds 8 To go forward 10 seconds 9 To forward the message 0 To return the call Turning off the ringer: SILENT when the phone is ringing to turn off the ringer OR press and hold when the phone is in standby to turn off the ringer for all calls. and hold again to turn on the ringer. Out of range warning: If you move too far away from the base unit during a call, your phone will sound an alert tone. You need to move closer to the base unit or your call will be disconnected. Low battery warning: If your phone battery is low, it will sound an alert tone. Place your phone on the base unit for charging as soon as possible or it would turn off when it is out of battery. Placing the phone on the base unit for charging will end the current call. Screen Illumination: To illuminate the screen while on a call, press the right arrow key. 11

13 Table of Features you can use with your Mitel 1000 and ordinary or Cordless phones. Feature Code Feature Code Call Pick-up 727 Night Service on/off 738 Call Waiting Tone Protection 725 (Hookflash 725) Page - Featurephones 716 Conference Hookflash3 Park Hookflash 712 Extension Forward All 732 xx Pick up parked call 712 Extension Forward on Busy 733 xx Redial 77 Extension Forward on No Answer 734 xx Redial IP Call over Line 1 Hookflash 77 Do Not Disturb set/cancel 736 Alarm Call 718 (HHMM) Door Open 731 (Hookflash 731) Alarm Call cancel 718* Extension Lock change code 714 xxx Reset telephone 739 Extension Lock - lock/unlock 713 xxx Ring Back Hookflash 5 External Call Hold Hookflash Room Monitor 798 Follow Me 735 (Password) xx Saved Number Redial Forward Recall Hookflash 722 Speed Dial personal numbers Line 1, 2 Access 9 Speed Dial system numbers IP Trunk Access 8 Speed Dial /programming personal numbers Incoming Call Forwards All Calls 792 (1, 2, 3) Voice call (to an individual Featurephone) Incoming Call Forwards on Busy 793 (1, 2, 3) Voice Mailbox number 710 Incoming Call ForwardsNo Answer 794 (1, 2, 3) Voice mail retrieving 74(01-30) (Hookflash) 75 (01-30) 715 xx * 12

14 NOTES 13

15 M I T E L 3000 Owner s Manual. Rev1. Global Headquarters U.S. EMEA CALA Asia Pacific Tel: +1(613) Fax: +1(613) Tel: +1(480) Fax: +1(480) Tel: +44(0) Fax: +44(0) Tel: +1(613) Fax: +1(613) Tel: Fax: For more information on our worldwide office locations, visit our website at THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the date of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains. M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders. Copyright 2008, Mitel Networks Corporation. All Rights Reserved. LR