SV8100 Release 6 Sales Update. Previous Releases

Transcription

1 SV8100 Release 6 Sales Update Previous Releases

2 Release 7 New DT710 Value LCD IP Handset This terminal can be used with UNIVERGE SV8100 and SV8500 and compliments the existing DT700 range of terminals and provides a lower cost option for customers requiring the DESIless (LCD Display) functionality. Ideal for hotdesking, the DT710 now offers the flexibility of DESI-less at a new lower cost. Key Features: LCD 28 x 4 Display 8 DESI-less Keys offering full flexibility for multiple users 3 Message Waiting light indicators dependent on status, there are 10 colours to choose from and the user has full control over customization Switch between the main user interface screen and DESI-less screen by using the Scroll Key Single 224 X 96 dot matrix grey scale LCD XML-Support Eight keys per display page, 1 page 4 soft keys plus Help & Exit Full-duplex speaker phone 4 step adjustable base Modular Design Dual port 10Base-T/100Base-TX network switch The following options are supported: WM-L Unit GBA-LD Unit (Giga-bit Ethernet) compatible The following options are not supported: ADA-L Unit recording option PSA-L Unit (PSTN connection option) 8LK-L Unit (Expansion key option) DCL 60-1D (DSS Console) Headset Port No security key No ten key backlit option June 2012

3 Release 7 Continued R7 Free enhancements (These features are available without any licenses needing to be purchased) SIP Carrier Enhancements To future proof the SV8100, the latest carrier enhancements support E164, automatically adding the + and country code aspect of the call. Although carrier specific at the moment this feature will become more popular providing a higher level of flexibility and compatibility country to country. NEC now has HIPCOM (BT Wholesale s SIP Service) Certified on the SV8100 allowing for greater carrier support and functionality. SIP Extension Authentication The SV8100 SIP phones authentication area now includes a password by default reducing the risk of 3 rd party abuse and improving the security of the local area network. Call Forward for Unplugged Extensions This function increases the availability of hotdeskers even when they are between hotdesk points for example whilst travelling; Call Forward settings remain active even when the user has logged off from one point. This includes: Call Forward Dual Ring Call Forward All Calls Immediate Call Forward Busy Call Forward No Answer This feature also applies on Unplugged DT300 s June 2012

4 Release 7 Continued Controlled VRS message for Call Forward Users now have the option to switch off the Loudspeaker message from the Terminal with Call Forwarded selected and also the message which gets relayed to the incoming caller. This gives the user more control over their own terminal and removes unwanted alerts and messages where necessary. Recognise Extension Location when Logging in with Netlink System In a Netlink environment it is now possible for the SV8100 to apply best routing utilising the local area network (LAN) reducing network congestion. This also takes advantage of routes which provide the lowest cost. Incoming Ringtone and Call Enhancement Users of the SV8100 can take advantage of improved personalisation features which provide the user with more information to improve efficiency such as: Separate virtual extension ringtones for Internal or External phone calls Separate ringtones for another special setting such as Operator calling Separate call volume settings dependant on whether the call is Internal/External June 2012

5 Release 7 Continued R7 Advanced Feature Chargeable License needed (Licenses can be downloaded on Bluespheres) VBD (Voice Band Data) on SIP Trunks PDQ s which are connected to analogue extensions now work over SIP trunks with VBD capability. This improves the performance of the VBD to provide more reliable data transmission. Internal SMDR (Station Message Recording Detail) Improvements to the SMDR tool means that internal call information can be monitored between extensions, whether it is between staff at a company or between guests in a hotel environment. MyCalls takes full advantage of this capability, meaning reports can be run and data can be analysed and used for business purposes. Ecology Power can now be cut to DT300 terminals at the switch of a function key or via a schedule, saving on the consumption of electricity, this function can be grouped by areas of the company which will benefit from power cutting. (Example: 5:00PM- 7AM, power is cut from terminals within the Manufacturing Department.) This feature allows companies to work towards Green objectives. Power save is also available dimming the function keys and LED s when a terminal is inactive. June 2012

6 Release 7 Continued Security Messages SV8100 s systems now have the capability to automatically and periodically send the Watching (VRS) message from built-in speaker on multiline terminal or external paging adapter during night mode. This feature can also be used with 3 rd party PIR (Passive Infrared Sensor) or Emergency Button to provide a security feature such as Auto-Emergency Call with warning (VRS) message sent. The capability for the system to be programmed to automatically call the terminal on a schedule and check whether the user answers or not, if the call goes unanswered an emergency call is placed to a pre-defined destination automatically. These features: Automate business processes Increase security measures DDI Enhancements (Day of the Week, Time of Day) This advanced feature allows up to 500 DDI s to be controlled by their own time pattern, building in more flexibility in DDI call routing and allowing specific users to be exceptions of standard routing structures. June 2012

7 Release 6 Sales Update R6 Free Enhancements (These features are available without any licences needing to be purchased. R6 level software available on Bluespheres) Flexible CLI Previously, CLI would be fixed against a phone. Different CLI can now be sent out from an extension based on the trunk used. For businesses with phones which perform different functions, this is an excellent feature, allowing a call to be made in a different vein effortlessly. For example, if a missed call is received from a certain department, the recipient could be directed straight back to the person or department that tried to contact them, rather than being routed to the normal company number. Use of Telephone Book while call is held It is now possible to access the directory when placing a call on hold. This functionality, added to the screen as prompts, enables a call to be transferred easily even when the recipient doesn t have the number to hand. It also makes giving a caller an alternative contact number over the phone quicker and easier. Trunk route for Speed Dial entries Speed dials can now follow a trunk route rather than trunk group, meaning greater flexibility and overflow to different lines on a system. This means that if a call goes through a Premicell that is busy, it can be routed through the main telephone system instead, to avoid an engaged tone. This feature can be used to increase call handling efficiency. Press Mode Clamp key to override automatic schedule Mode Clamp Using this feature, changing mode to temporarily override the automatic schedule (such as on a Bank Holiday) can be done simply by pressing a button. This gives the customer easy control of their system. Set Mic key On / Off Lock MIC Key The state of the Mic key when making or receiving a call can now be specified. For instance, the Mic key can always be locked to on to prevent error of speaking with Mic off. Oct 2011

8 Release 65 Sales SV8100 Update Continued Release 5 Sales Update Remote Firmware Upload without USB Stick With remote connection with a system via PC Pro to make new uploads (such as the new R6 updates or problem fixing for a system) hours of travelling to site can be avoided. A key benefit for a reseller, saving both time and money. notification option enhancement Its easier to keep track of voic without checking in multiple locations with this option. Once the WAV file is sent via it is automatically deleted from mailbox, meaning no need to manually delete the voic . Console DSS transfer retrieval A call that is being transferred can now be retrieved if it is not answered simply by pressing the flashing button on the DSS Console. This can facilitate better service to callers, by taking back a call that has not been answered following blind transfer. R6 Advanced Feature Licence Items (These features require an advanced licence. Download available on Bluespheres.) Message Playback Options InMail now provides three new options for the playback of messages: Auto play users can choose to automatically playback new messages upon mailbox entry, without having to manually start playback, offering a time-saving benefit for frequent voic users. Change playback order depending upon the user s preference, the message playback order can be changed between first in, first out or last in, first out. Mark as new a message can be marked as new after being listened to, making it easier to treat messages that have been listened to as unhandled if they require further action. Oct 2011

9 Release 6 Sales Update Continued R6 Maintenance Feature Licence Items (These features require a single licence and can only be used in conjunction with the R6 Advanced Feature Licence. Download available on Bluespheres) Simple Network Maintenance Protocol The SV8100 can now be viewed from a monitor showing the IT infrastructure of a business, making it easier for the customer to manage everything from one place. Outbound IP Connection for Programming Programming can now be done by dialling in to a DDI from a phone in your own office and receiving an IP data connection call back from the system to the PC Programming Tool, offering resellers additional flexibility. This centralised management only allows access to a pre-specified CLI. This is a useful security feature and can also aid in overcoming system firewall issues. Oct 2011

10 Release 55 Sales SV8100 Update Release 5 Sales Update Non Licensed (These features are available without any licences needing to be purchased) Call forward on one key Handset function keys can be used to speed workflow, enabling users to forward a call to a colleague at the press of a button. Guest to IP DECT Service levels can be effortlessly improved, with the caller name displayed on an IP DECT handset; an ideal feature for boosting personal and professional service in the hospitality industry. Minibar Confirmation Confirmation tones can now be heard when entering minibar items on guest phone, providing confidence to the hotel staff. Advanced Feature Licence Items (These features require an advanced licence) Call Back to Cell Phone Remove mobile phone charges even further with new Mobile Extension capabilities; call charges are made against the system rather than the user s mobile phone. This functionality enables employees to use their own mobile phone for work purposes without being personally charged, and without giving away their personal number. IP DECT Enhancements CLI on transfer DECT phones will support the original Caller ID after a call transfer, allowing for caller recognition and a more accurate call history.. NEC Infrontia [Type Limited text] May 2011

11 Release 5 Sales Update Continued IP DECT Enhancements 2 nd Call Information Whilst on a call a tone can be heard to make the user aware of another caller trying to reach them, offering more flexible call handling options. Automatic access to Voic by Caller ID Users can save time whenever they check voic s, via automatic access with Caller ID, allowing users to bypass entering a Mailbox number and password. Name History of Outgoing Call Users can keep track of the outgoing calls made more easily, with the name of person corresponding to dialled number displayed in the outgoing calls list. Individually Licensed (These features require licensing on an individual basis) ACD Skill Based Routing A team can handle calls more effectively using Automatic Call Distribution with Skills Based Routing. Agents can be configured as a priority for certain calls, depending on their expertise. In an ACD Group where Skills Based Routing is used, calls are received by staff who are best suited to handling the enquiry. If a knowledgeable agent becomes available, they will start to receive the calls that they are best equipped to answer straight away. Any agent can be in more than one group. For example, by placing each employee in three ACD Skills Based Routing groups, in positions according to their abilities, a business can ensure that staff time is spent effectively, while customers receive the best possible service. NEC Infrontia [Type Limited text] May 2011