EMC VSPEX END-USER COMPUTING

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1 IMPLEMENTATION GUIDE EMC VSPEX END-USER COMPUTING VMware Horizon View 6.0 and VMware vsphere for up to 500 Virtual Desktops Enabled by EMC VNXe3200 and EMC Data Protection EMC VSPEX Abstract This describes the high-level steps required to deploy an EMC VSPEX end-user computing solution for VMware Horizon View and VMware vsphere enabled by the EMC VNXe3200 storage array and EMC Data Protection. October 2014

2 Copyright 2014 EMC Corporation. All rights reserved. Published in the USA. Published October 2014 EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without notice. The information in this publication is provided as is. EMC Corporation makes no representations or warranties of any kind with respect to the information in this publication, and specifically disclaims implied warranties of merchantability or fitness for a particular purpose. Use, copying, and distribution of any EMC software described in this publication requires an applicable software license. EMC 2, EMC, and the EMC logo are registered trademarks or trademarks of EMC Corporation in the United States and other countries. All other trademarks used herein are the property of their respective owners. For the most up-to-date listing of EMC product names, see EMC Corporation Trademarks on EMC.com. EMC VSPEX End-User Computing VMware Horizon View 6.0 Enabled by EMC VNXe3200 and EMC Data Protection Part Number H EMC VSPEX End-User Computing: VMware Horizon View 6.0

3 Contents Contents Chapter 1 Introduction 7 Purpose of this guide... 8 Business value... 8 Scope... 8 Audience... 9 Terminology Chapter 2 Before You Start 11 Overview Predeployment tasks Deployment workflow Essential reading VSPEX Solution Overview VSPEX Design Guide VSPEX Proven Infrastructure Guide EMC Data Protection for VSPEX guide RSA SecurID for VSPEX end-user computing guide Deployment prerequisites Chapter 3 Solution Overview 17 Overview VSPEX Proven Infrastructures Solution architecture High-level architecture Logical architecture Summary of key components Chapter 4 Solution Implementation 23 Overview Preparing the network infrastructure Configure the network infrastructure Configure the VLANs Configure the storage network (block variant) Complete the network cabling Preparing and configuring the storage array EMC VSPEX End-User Computing: VMware Horizon View 6.0 3

4 Contents Prepare the VNXe Set up the initial VNXe configuration Provision core data storage Provision storage for VMFS datastores (block only) Provision storage for NFS datastores (file only) Configure FAST Cache Provision optional storage for user data Provision optional storage for infrastructure virtual machines Set Virtual Provisioning thresholds and alerts Installing and configuring the vsphere hosts Install vsphere Configure vsphere networking Connect VMware datastores Installing and configuring the SQL Server database Deploying VMware vcenter Server Setting up VMware Horizon View Connection Server Create virtual machines for VMware Horizon View Connection Server Install VMware Horizon View Connection Server Configure the View event log database connection Add a replica View Connection Server instance Configure the View Composer ODBC connection Install View Composer Connect VMware Horizon View to vcenter and View Composer Prepare a master virtual machine Configure View Persona Management group policies Configure folder redirection group policies for EMC Avamar Configure View PCoIP group policies Provisioning virtual desktops Setting up EMC Avamar Setting up VMware vshield Endpoint Verify desktop vshield Endpoint driver installation Deploy the vshield Manager appliance Apply vshield Endpoint licenses Install the vshield Endpoint service Deploy an antivirus solution management server Deploy vsphere security virtual machines Verify vshield Endpoint functionality Set up VMware Horizon Workspace Assign IP Addresses and Create DNS records EMC VSPEX End-User Computing: VMware Horizon View 6.0

5 Contents Grant Workspace SMTP relay permissions Configure a PostgreSQL or Oracle database for Workspace Configure a CIFS share to use as a ThinApp repository (optional) Verify that all Workspace users have an address specified Deploy the Workspace appliance to vcenter Obtain the information required to enable Workspace integration with Active Directory Obtain a trusted SSL certificate and private key for the Workspace appliance (optional) Configure external access to the Workspace appliance (optional) Enable Horizon View integration (optional) Setting up VMware vcenter Operations Manager for Horizon View Chapter 5 Solution Verification 57 Overview Post-installation checklist Deploying and testing a single virtual desktop Verifying the redundancy of the solution components Chapter 6 Reference Documentation 61 EMC documentation Other documentation Appendix A Configuration Worksheet 65 Customer Configuration Worksheet Figures Figure 1. VSPEX Proven Infrastructure Figure 2. Architecture of the validated solution Figure 3. Logical architecture for both block and file storage Figure 4. Sample Ethernet network architecture Figure 5. Sample FC network architecture Figure 6. Storage Pool Wizard: FAST Cache Figure 7. Configure NAS Server Address dialog box Figure 8. FAST Cache Wizard: Results screen Figure 9. Advanced tab in the Storage Pool Properties dialog box Figure 10. Defining storage pool utilization thresholds Figure 11. Snapshot settings for storage pools Figure 12. View Composer Disks window Figure 13. Opening attachments in a PDF file EMC VSPEX End-User Computing: VMware Horizon View 6.0 5

6 Contents Tables Table 1. Terminology Table 2. Tasks for predeployment Table 3. Deployment workflow Table 4. Deployment prerequisites checklist Table 5. Solution components Table 6. Implementation process overview Table 7. Tasks for switch and network configuration Table 8. Tasks for storage configuration Table 9. Tasks for server installation Table 10. Tasks for SQL Server database setup Table 11. Tasks for vcenter configuration Table 12. Tasks for VMware Horizon View Connection Server setup Table 13. Tasks required to install and configure vshield Endpoint Table 14. Tasks required to install and configure vcenter Operations Manager... Error! Bookmark not defined. Table 15. Tasks for testing the installation Table 16. Common server information Table 17. vsphere Server information Table 18. Array information Table 19. Network infrastructure information Table 20. VLAN information Table 21. Service accounts EMC VSPEX End-User Computing: VMware Horizon View 6.0

7 Chapter 1: Introduction Chapter 1 Introduction This chapter presents the following topics: Purpose of this guide... 8 Business value... 8 Scope... 8 Audience... 9 Terminology EMC VSPEX End-User Computing: VMware Horizon View 6.0 7

8 Chapter 1: Introduction Purpose of this guide Business value The EMC VSPEX end-user computing architecture provides the customer with a modern system capable of hosting a large number of virtual desktops at a consistent performance level. This VSPEX end-user computing solution for VMware Horizon View 6.0 runs on a VMware vsphere virtualization layer backed by the highly available EMC VNXe3200 array, which provides the storage. It is designed to be layered on a VSPEX Private Cloud for VMware vsphere Proven Infrastructure. The compute and network components, which are defined by the VSPEX partners, are designed to be redundant and sufficiently powerful to handle the processing and data needs of a large virtual machine environment. EMC Avamar Data Protection solutions provide data protection for VMware Horizon View data, and RSA SecurID provides optional secure user authentication functionality. This VSPEX end-user computing solution is validated for up to 500 virtual desktops. These validated configurations are based on a reference desktop workload and form the basis for creating cost-effective, custom solutions for individual customers. A larger 2,000 virtual desktops environment based on the EMC VNX5600 is described in EMC VSPEX End-User Computing: VMware Horizon View 6.0 and VMware vsphere for up to 2,000 Virtual Desktops Design Guide. An end-user computing (EUC) architecture is a complex system offering. This describes how to implement, with best practices, the resources necessary to deploy an end-user computing solution using VMware Horizon View for VMware vsphere enabled by the EMC VNX3200 and EMC Data Protection solutions. Business applications are moving into a consolidated compute, network, and storage environment. This VSPEX EUC solution with VMware reduces the complexity of configuring every component of a traditional deployment model. The solution reduces the complexity of integration management while maintaining application design and implementation options. It also provides unified administration, while enabling adequate control and monitoring of process separation. The business benefits of the VSPEX EUC solution for VMware Horizon View include: An end-to-end virtualization solution to utilize the capabilities of the unified infrastructure components Efficient virtualization of up to 500 virtual desktops for varied customer use cases Reliable, flexible, and scalable reference architectures Scope This describes the high-level steps required to deploy the VSPEX end-user computing solution for VMware Horizon View 6.0, which is layered on 8 EMC VSPEX End-User Computing: VMware Horizon View 6.0

9 Chapter 1: Introduction a VSPEX Private Cloud for VMware vsphere Proven Infrastructure. It provides examples of deployments on the EMC VNXe3200 storage array. The same principles and guidelines apply to all VNXe models that have been validated as part of the VSPEX program. EMC Data Protection solutions for VMware Horizon View are described in a separate document, EMC Backup and Recovery for VSPEX for End User Computing with VMware Horizon View Design and. The optional RSA SecurID secure user-authentication solution for VMware Horizon View is also described in a separate document, Securing EMC VSPEX End-User Computing with RSA SecurID: VMware Horizon View 5.2 and VMware vsphere 5.1 for up to 2,000 Virtual Desktops Design Guide. Audience This guide is intended for internal EMC personnel and qualified EMC VSPEX Partners. The guide assumes that VSPEX partners who intend to deploy this VSPEX Proven Infrastructure for VMware Horizon View have the necessary training and background to install and configure an end-user computing solution based on Horizon View with VMware vsphere as the hypervisor, VNXe series storage systems, and associated infrastructure. Readers should also be familiar with the infrastructure and database security policies of the customer installation. This guide provides external references where applicable. EMC recommends that partners implementing this solution are familiar with these documents. For details, refer to Essential reading on page 13 and Chapter 6, Reference Documentation, on page 61. EMC VSPEX End-User Computing: VMware Horizon View 6.0 9

10 Chapter 1: Introduction Terminology Table 1 lists the terminology used in this guide. Table 1. Terminology Term End User Computing (EUC) Linked-clones Reference architecture Storage Processor (SP) Definition Decouples the desktop from the physical machine. In an EUC environment, the desktop operating system (OS) and applications reside inside a virtual machine running on a host computer, with data residing on shared storage. Users access their virtual desktop from any computer or mobile device over a private network or Internet connection. Desktops provisioned as linked-clones share a common base image within a desktop pool and, therefore, have a minimal storage footprint. A validated architecture that supports this VSPEX EUC solution for up to 500 virtual desktops. The storage processor (SP) is the compute component of the storage array. SPs are used for all aspects of data moving into, out of, and between arrays. 10 EMC VSPEX End-User Computing: VMware Horizon View 6.0

11 Chapter 2: Before You Start Chapter 2 Before You Start This chapter presents the following topics: Overview Predeployment tasks Deployment workflow Essential reading Deployment prerequisites EMC VSPEX End-User Computing: VMware Horizon View

12 Chapter 2: Before You Start Overview This chapter provides an overview of important information you should know, documents you should be familiar with, and tasks you must perform before you start implementing your VSPEX end-user computing with VMware Horizon View solution. The Design Guide for this solution EMC VSPEX End-User Computing: VMware Horizon View 6.0 describes how to design and size your solution, allocate resources following best practices, and use all the benefits that VSPEX offers. The deployment examples in this Implementation Guide are based on the recommendations and examples in the Design Guide. Predeployment tasks Predeployment tasks include procedures that do not directly relate to environment installation and configuration, but you will need the results from these tasks at the time of installation. Examples of predeployment tasks are the collection of host names, IP addresses, VLAN IDs, license keys, installation media, and so on. Before you visit a customer, perform the tasks described in Table 2 to reduce the amount of time required onsite. Table 2. Tasks for predeployment Task Description Reference Gather documents Gather tools Gather data Gather the related documents listed in Essential reading and Chapter 6, Reference Documentation. They are used throughout this document to provide details on setup procedures, sizing, and deployment best practices for the various components of the solution. Gather the required and optional tools for the deployment. Use Table 4, Deployment prerequisites checklist, to confirm that all equipment, software, and appropriate licenses are available before the deployment process. Collect the customer-specific configuration data for networking, arrays, accounts, and so on. Enter this information into the Customer Configuration Worksheet for reference during the deployment process. In addition, for the most comprehensive array-specific information, complete the VNXe Series Configuration Worksheet. Essential reading on page 13 Reference Documentation on page 61 Deployment prerequisites checklist on page 14 Customer Configuration Worksheet on page 66 VNXe Series Configuration Worksheet on EMC Online Support 12 EMC VSPEX End-User Computing: VMware Horizon View 6.0

13 Chapter 2: Before You Start Deployment workflow To design and implement your end-user computing solution, refer to the process flow in Table 3 1. Table 3. Deployment workflow Step Action 1 Use the Customer Sizing Worksheet in the Design Guide to collect customer requirements. 2 Use the EMC VSPEX Sizing Tool to determine the recommended VSPEX reference architecture for your end-user computing solution, based on the user requirements collected in Step 1. For more information about the Sizing Tool, refer to the EMC VSPEX Sizing Tool portal. Note: If the Sizing Tool is not available, you can manually size the application using the guidelines in the Design Guide. 3 Use the Design Guide to determine the final design for your VSPEX solution. Note: Ensure that all resource requirements are considered, not just the requirements for end-user computing. 4 Select and order the appropriate VSPEX reference architecture and Proven Infrastructure. Refer to the following VSPEX Proven Infrastructure Guide for guidance on selecting a Proven Infrastructure: EMC VSPEX Private Cloud: VMware vsphere 5.5 for up to 125 Virtual Machines. 5 Follow this to deploy and test your VSPEX solution. Note: If you already have a VSPEX Proven Infrastructure environment, you can skip the implementation steps that are already completed. Essential reading EMC recommends that you read the following documents, available from the VSPEX space on the EMC Community Network or from the VSPEX Proven Infrastructure pages on EMC.com. If you do not have access to a document, contact your EMC representative. VSPEX Solution Overview Refer to the following VSPEX Solution Overview document: EMC VSPEX End User Computing Solutions with VMware vsphere and VMware Horizon View 1 If your solution includes data protection components, refer to the EMC Backup and Recovery for VSPEX for End User Computing with VMware Horizon View Design and Implementation Guide for data protection sizing and implementation guidelines. EMC VSPEX End-User Computing: VMware Horizon View

14 Chapter 2: Before You Start VSPEX Design Guide VSPEX Proven Infrastructure Guide EMC Data Protection for VSPEX guide RSA SecurID for VSPEX end-user computing guide Refer to the following VSPEX Design Guide: EMC VSPEX End-User Computing: VMware Horizon View 6.0 and VMware vsphere for up to 500 Virtual Desktops Refer to the following VSPEX Proven Infrastructure Guide: EMC VSPEX Private Cloud: VMware vsphere 5.5 for up to 125 Virtual Machines Refer to the following EMC Data Protection for VSPEX guide: EMC Backup and Recovery for VSPEX for End User Computing with VMware Horizon View Design and Refer to the following guide for RSA SecurID: Securing EMC VSPEX End-User Computing with RSA SecurID: VMware Horizon View 5.2 and VMware vsphere 5.1 for up to 2,000 Virtual Desktops Design Guide Deployment prerequisites Table 4 itemizes the hardware, software, and license requirements to configure the solution. Visit EMC Online Support for more information on these prerequisites. Table 4. Deployment prerequisites checklist Requirement Hardware Description Physical servers with sufficient capacity to host the virtual desktops as recommended in the Design Guide VMware vsphere servers to host virtual infrastructure servers Networking switch port capacity and capabilities as required for end-user computing EMC VNXe multiprotocol storage array with the required disk layout Note: These requirements might be satisfied by the existing infrastructure. 14 EMC VSPEX End-User Computing: VMware Horizon View 6.0

15 Chapter 2: Before You Start Requirement Software Software (block variant only) Licenses Licenses (block variant only) Description VMware vsphere 5.5 installation media VMware vcenter Server 5.5 installation media VMware vshield Manager Open Virtualization Appliance (OVA) file VMware vcenter Operations Manager OVA file VMware vcenter Operations Manager for Horizon View Adapter VMware Horizon View 6.0 installation media VMware vshield Endpoint partner antivirus solution management server software VMware vshield Endpoint partner security virtual machine software EMC Virtual Storage Integrator (VSI) for VMware vsphere Web Client OVA file Microsoft Windows Server 2012 R2 installation media (suggested OS for VMware vcenter and VMware Horizon View Connection Server) Microsoft Windows 8.1 installation media Microsoft SQL Server 2012 installation media Note: This requirement might be satisfied by the existing infrastructure. EMC PowerPath Viewer EMC PowerPath Virtual Edition (PowerPath/VE) VMware vcenter 5.5 license key VMware vsphere Desktop license keys VMware Horizon View 6.0 license keys VMware vshield Endpoint license keys (VMware) VMware vshield Endpoint license keys (vshield partner) VMware vcenter Operations Manager for VMware Horizon View Microsoft Windows Server 2012 R2 Standard Edition (or later) license keys Note: This requirement might be satisfied by an existing Microsoft Key Management Server (KMS). Microsoft Windows 8.1 license keys Note: This requirement might be satisfied by an existing Microsoft KMS. Microsoft SQL Server license key Note: This requirement might be satisfied by an existing license. EMC PowerPath Virtual Edition license files EMC VSPEX End-User Computing: VMware Horizon View

16 Chapter 2: Before You Start 16 EMC VSPEX End-User Computing: VMware Horizon View 6.0

17 Chapter 3: Solution Overview Chapter 3 Solution Overview This chapter presents the following topics: Overview VSPEX Proven Infrastructures Solution architecture Summary of key components EMC VSPEX End-User Computing: VMware Horizon View

18 Chapter 3: Solution Overview Overview This chapter provides an overview of the VSPEX end-user computing for VMware Horizon View on VMware vsphere solution and the key technologies used in the solution. The solution has been designed and proven by EMC to provide the desktop virtualization, server, network, storage, and data protection resources to support reference architectures at 500 virtual desktops. Although the solution is designed to be layered on a VSPEX Private Cloud solution, the reference architectures do not include the configuration details for the underlying Proven Infrastructure. The following VSPEX Proven Infrastructure Guide provides information for configuring the required infrastructure components: EMC VSPEX Private Cloud: VMware vsphere 5.5 for up to 125 Virtual Machines. VSPEX Proven Infrastructures EMC has joined forces with the industry-leading providers of IT infrastructure to create a complete virtualization solution that accelerates the deployment of the private cloud and VMware Horizon View virtual desktops. VSPEX enables customers to accelerate their IT transformation with faster deployment, greater simplicity and choice, higher efficiency, and lower risk, compared to the challenges and complexity of building an IT infrastructure themselves. VSPEX validation by EMC ensures predictable performance and enables customers to select technology that uses their existing or newly acquired IT infrastructure while eliminating planning, sizing, and configuration burdens. VSPEX provides a virtual infrastructure for customers who want the simplicity that is characteristic of truly converged infrastructures, with more choice in individual stack components. A VSPEX Proven Infrastructure, shown in Figure 1, is a modular, virtualized infrastructure validated by EMC and delivered by EMC VSPEX partners. It includes virtualization, server, network, storage, and data protection layers. Partners can choose the virtualization, server, and network technologies that best fit a customer s environment, while the highly available EMC VNXe series of storage systems and EMC Data Protection technologies provide the storage and data protection layers. 18 EMC VSPEX End-User Computing: VMware Horizon View 6.0

19 Chapter 3: Solution Overview Figure 1. VSPEX Proven Infrastructure Solution architecture High-level architecture The VSPEX end-user computing for VMware Horizon View solution provides a complete, validated system architecture capable of supporting up to 500 virtual desktops. It supports both block and file storage. EMC VSPEX End-User Computing: VMware Horizon View

20 Chapter 3: Solution Overview Figure 2 shows the high-level architecture of the validated solution. Figure 2. Architecture of the validated solution The solution uses EMC VNXe and VMware vsphere to provide the storage and virtualization platforms, respectively, for a VMware Horizon View environment of Microsoft Windows 8.1 virtual desktops provisioned by VMware Horizon View Composer. For the solution, we 2 deployed the VNXe3200 array to support up to 500 virtual desktops. The solution is designed to be layered on a VSPEX Private Cloud solution for VMware vsphere, backed by the highly available EMC VNXe series, which provides the storage. The infrastructure services for the solution, as shown in Figure 3 on page 21, can be provided by existing infrastructure at the customer site, by the VSPEX Private Cloud, or by deploying them as dedicated resources as part of the solution. Planning and designing the storage infrastructure for a Horizon View environment is critical because the shared storage must be able to absorb large bursts of I/O that occur during a day. These bursts can lead to periods of erratic and unpredictable virtual desktop performance. Users can adapt to slow performance, but unpredictable performance frustrates users and reduces efficiency. 2 In this guide, "we" refers to the EMC Solutions engineering team that validated the solution. 20 EMC VSPEX End-User Computing: VMware Horizon View 6.0

21 Chapter 3: Solution Overview To provide predictable performance for end-user computing solutions, the storage system must be able to handle the peak I/O load from the clients while keeping response time to a minimum. However, deploying many disks to handle brief periods of extreme I/O pressure is expensive to implement. This solution uses EMC FAST Cache to reduce the number of disks required. EMC Data Protection solutions enable end-user data protection and recoverability. This Horizon View solution uses EMC Avamar and its desktop client to achieve this. Logical architecture The EMC VSPEX end-user computing for VMware Horizon View solution includes two storage-type variants: block and file. Figure 3 shows the logical architecture of the solution for both variants. Figure 3. Logical architecture for both block and file storage The block variant uses two networks: one storage network for carrying virtual desktop and virtual server OS data and one 10 Gb Ethernet (GbE) network for carrying all other traffic. The storage network uses 8 Gb Fibre Channel (FC) or 10 GbE with iscsi protocol. The file variant uses a 10 GbE IP network for all traffic. Note: The solution also supports 1 GbE if the bandwidth requirements are met. EMC VSPEX End-User Computing: VMware Horizon View

22 Chapter 3: Solution Overview Summary of key components Table 5 summarizes the key technologies used in this solution. The Design Guide provides overviews of the individual components. Table 5. Solution components VSPEX layer Application layer Virtualization layer Compute layer Network layer Storage layer Data protection layer Security layer Components VMware Horizon View 6.0 desktop virtualization broker with: View Manager View Composer View Persona Management VMware Horizon View Storage Accelerator VMware vcenter Operations Manager for Horizon View VMware Horizon Workspace VMware vsphere hypervisor with: VMware vsphere VMware vcenter Server VMware vsphere High Availability vshield Endpoint VSPEX defines the minimum amount of compute layer resources required but allows the customer to implement the requirements using any server hardware that meets these requirements. VSPEX defines the minimum number of network ports required for the solution and provides general guidance on network architecture, but allows the customer to implement the requirements using any network hardware that meets these requirements. EMC VNXe series with: EMC Unisphere Management Suite EMC VSI for VMware vsphere Web Client VMware vsphere Storage APIs for Array Integration (VAAI) VMware vsphere Storage APIs for Storage Awareness EMC VNXe Snapshots EMC VNXe Virtual Provisioning EMC FAST Suite FAST Cache and Fully Automated Storage Tiering for Virtual Pools (FAST VP) EMC Avamar RSA SecurID 22 EMC VSPEX End-User Computing: VMware Horizon View 6.0

23 Chapter 4: Solution Implementation Chapter 4 Solution Implementation This chapter presents the following topics: Overview Preparing the network infrastructure Preparing and configuring the storage array Installing and configuring the vsphere hosts Installing and configuring the SQL Server database Deploying VMware vcenter Server Setting up VMware Horizon View Connection Server Provisioning virtual desktops Setting up EMC Avamar Setting up VMware vshield Endpoint Setting up VMware vcenter Operations Manager for Horizon View EMC VSPEX End-User Computing: VMware Horizon View

24 Chapter 4: Solution Implementation Overview This chapter describes how to implement the reference architectures of the end-user computing solution. If you already have a VSPEX Proven Infrastructure environment, you can disregard the sections for the implementation steps already completed. Otherwise, refer to the Proven Infrastructure Guide for information on configuring the required infrastructure components. Note: This solution requires certain infrastructure services, as shown in Figure 3 on page 21. These can be provided by existing infrastructure at the customer site, by a VSPEX Private Cloud, or by deploying them as dedicated resources as part of this solution. Table 6 lists the main stages in the solution implementation process and provides links to the relevant sections in this chapter. Table 6. Implementation process overview Stage Description Reference 1 Configure the switches and networks and connect to the customer network. Preparing the network infrastructure on page 25 2 Install and configure the VNXe. Preparing and configuring the storage array on page 28 3 Configure the virtual machine datastores. Preparing and configuring the storage array on page 28 4 Install and configure the servers. for storage pools Installing and configuring the vsphere hosts on page 37 5 Set up SQL Server (used by vcenter and Horizon View). 6 Install and configure vcenter and virtual machine networking. Installing and configuring the SQL Server database on page 39 Deploying VMware vcenter Server on page 40 7 Set up View Connection Server. Setting up VMware Horizon View Connection Server on page 42 8 Set up Avamar. Setting up EMC Avamar on page 47 9 Set up vshield Endpoint. Setting up VMware vshield Endpoint on page Set up VMware Horizon Workspace Set up VMware Horizon Workspace on page Set up vcenter Operations Manager for Horizon View. Setting up VMware vcenter Operations Manager for Horizon View on page EMC VSPEX End-User Computing: VMware Horizon View 6.0

25 Chapter 4: Solution Implementation Preparing the network infrastructure This section describes the requirements for preparing the network infrastructure required to support this solution. Table 7 summarizes the tasks to be completed, with references for further information. Table 7. Tasks for switch and network configuration Task Description Reference Configure the network infrastructure. Configure the VLANs. Configure the storage network (FC only). Complete the network cabling. Configure the storage array and vsphere host network infrastructure. Configure private and public VLANs as required. Configure FC switch ports and zoning for vsphere hosts and the storage array. Connect the switch interconnect ports, VNXe ports, and vsphere server ports. Configure the network infrastructure on page 25 Configure the VLANs on page 27 Vendor s switch configuration guide Configure the storage network (block variant) on page 27 Vendor s switch configuration guide Complete the network cabling on page 28 Configure the network infrastructure The network infrastructure requires redundant network links for each vsphere host, the storage array, switch interconnect ports, and switch uplink ports. This configuration provides both redundancy and additional network bandwidth. This configuration is required regardless of whether the network infrastructure for the solution already exists or is being deployed with other components of the solution. EMC VSPEX End-User Computing: VMware Horizon View

26 Chapter 4: Solution Implementation Figure 4 shows a sample redundant Ethernet infrastructure for this solution. It illustrates the use of redundant switches and links to ensure that no single point of failure exists in network connectivity. Figure 4. Sample Ethernet network architecture 26 EMC VSPEX End-User Computing: VMware Horizon View 6.0

27 Chapter 4: Solution Implementation Configure the VLANs Configure the storage network (block variant) Ensure that the infrastructure has adequate switch ports for the storage array and vsphere hosts. EMC recommends that you configure the vsphere hosts with a minimum of three VLANs: Client access network: Virtual machine networking and Common Internet File System (CIFS) traffic (customer-facing networks, which can be separated if needed) Storage network: NFS/iSCSI networking (private network) Management network: vsphere management and VMware vmotion (private network) The block variant of the solution requires a separate storage network. The FC network infrastructure requires redundant FC switches and links for each vsphere host and the storage array. This configuration provides both redundancy and additional storage network bandwidth. Figure 5 illustrates an example of the FC network. We connected each vsphere host to both FC switches and each switch to each storage processor (SP) on the storage array. We then placed each FC connection between the vsphere host and the storage array in a separate FC zone. Figure 5. Sample FC network architecture EMC VSPEX End-User Computing: VMware Horizon View

28 Chapter 4: Solution Implementation Complete the network cabling Ensure that all solution servers, storage arrays, switch interconnects, and switch uplinks have redundant connections and are plugged into separate switching infrastructures. Ensure that the storage network infrastructure is completely connected to the existing customer network. Note: After the new equipment is connected to the existing customer network, ensure that the connection does not cause service issues on the customer network. Preparing and configuring the storage array This section describes how to configure the VNXe storage array. In this solution, VNXe provides NFS or VMware Virtual Machine File System (VMFS) data storage for VMware hosts. Table 8 shows the tasks for storage configuration. Table 8. Tasks for storage configuration Task Description Reference Prepare the VNXe. Set up the initial VNXe configuration. Install the VNXe hardware according to the product documentation. Configure the IP address information and other key parameters on the VNXe. VSPEX Private Cloud Proven Infrastructure Guide Set up the initial VNXe configuration on page 29 VSPEX Private Cloud Proven Infrastructure Guide Provision core data storage. Provision storage for VMFS datastores (block only). Configure the core data storage, as required for the selected solution variant and size. Create LUNs that will be presented to the vsphere servers as VMFS datastores hosting the virtual desktops. Enable FAST Cache. Provision core data storage on page 30 Provision storage for VMFS datastores (block only) on page 30 VNXe3200 Installation Guide Unisphere System Getting Started Guide Vendor s switch configuration guide Solution Design Guide Provision storage for NFS datastores (file only). Create NFS file systems that will be presented to the vsphere servers as NFS datastores hosting the virtual desktops. Enable FAST Cache. Provision storage for NFS datastores (file only) on page 32 Configure FAST Cache. Configure FAST Cache on the storage pool. Configure FAST Cache on page 34 Provision optional storage for user data. Create CIFS file systems that will be used to store roaming user profiles and home directories. Optionally, configure FAST VP. Provision optional storage for user data on page EMC VSPEX End-User Computing: VMware Horizon View 6.0

29 Chapter 4: Solution Implementation Task Description Reference Provision optional storage for infrastructure virtual machines. Configure Virtual Provisioning thresholds and alerts. Optionally, create additional VMFS/NFS datastores to host SQL Server, domain controller, vcenter Server, and VMware Horizon View Connection Server virtual machines. Configure storage pool capacity thresholds and related alerts. Provision optional storage for infrastructure virtual machines on page 36 Set Virtual Provisioning thresholds and alerts on page 37 Prepare the VNXe Set up the initial VNXe configuration This solution requires no specific VNXe setup steps. For instructions on assembling, racking, cabling, and powering the VNXe array, refer to EMC VNXe3200 Installation Guide. After preparing the VNXe, configure key information about the existing environment so that the storage array can communicate with it. Configure the following common items in accordance with your IT data center policies and existing infrastructure information: Domain Name System (DNS) Network Time Protocol (NTP) Storage network interfaces Storage network IP address CIFS services and Active Directory (AD) Domain membership The reference documents listed in Table 8 provide more information on how to configure the VNXe platform. The Design Guide provides information about the disk layout. Enable jumbo frames on the VNXe storage network interfaces Use jumbo frames for storage networks to permit greater network bandwidth, applying the MTU size as specified across all network interfaces in the environment: 1. In Unisphere, click Settings > More Configuration > Port Settings. 2. Under IO Modules, select network interfaces. 3. Set MTU to 9, Click Apply. EMC VSPEX End-User Computing: VMware Horizon View

30 Chapter 4: Solution Implementation Create link aggregation on the VNXe storage network interfaces Link aggregation provides network redundancy on the VNXe3200 system. Complete the following steps to create a network interface link aggregation: 1. Under IO Modules, select a network interface. 2. Select Aggregate with another network interface. 3. Click Create Aggregation. 4. Click Yes to apply the changes. Provision core data storage Provision storage for VMFS datastores (block only) To configure the core data storage, refer to the Design Guide, which describes the target storage layout for both the block and file variants for 500 virtual desktops. Complete the following steps in Unisphere to configure LUNs on the VNXe for storing virtual desktops: 1. Create a block-based RAID 5 storage pool with the characteristics specified in the Design Guide. a. Log in to Unisphere. b. Select Storage > Storage Configuration > Storage Pools. c. Click List View. d. Click Create. e. In the dialog box, specify the pool parameters and then click OK. f. Ensure that FAST Cache is enabled for the storage pool, as shown in Figure EMC VSPEX End-User Computing: VMware Horizon View 6.0

31 Chapter 4: Solution Implementation Figure 6. Storage Pool Wizard: FAST Cache 2. Configure the required LUNs from the pool as detailed in the Design Guide to present five VMFS datastores to the vsphere servers. a. Select Storage > VMware Datastores. b. Click Create. c. Select Datastore Type (VMFS). d. At Datastore Name, type a name for the datastore. e. Select the pool created in step 1, and specify the LUN size and number of LUNs to be provisioned as detailed in the Design Guide. f. Configure the Snapshot Schedule. g. Configure Host Access for each host. h. Review the Summary of DataStore Configuration, and click Finish to create the datastores. EMC VSPEX End-User Computing: VMware Horizon View

32 Chapter 4: Solution Implementation i. Repeat the preceding steps until you have created four additional datastores. Provision storage for NFS datastores (file only) Complete the following steps in Unisphere to configure NFS file systems on the VNXe to store virtual desktops: 1. Create a NAS server. Note: A network interface maps to an NFS export. File shares provide access through this interface. a. Log in to the VNXe. b. Click Settings > NAS Servers. c. Click Create. d. In the NAS Server Wizard, shown in Figure 7, complete the following steps: i. At Server Name, type a name for the server. ii. At Storage Pool, select the storage pool that will provide the file share. iii. At IP Address, type the IP address for the interface. iv. At Subnet Mask/Prefix Length, type the subnet mask for the interface. v. At Gateway, type the gateway address for the interface. vi. Click Show Advanced. vii. At Storage Processor, select an SP that will support the file share. viii. At Ethernet Port, select the Ethernet port to the link-aggregated interface created in Create link aggregation on the VNXe storage network interfaces on page 30. ix. At VLAN ID, specify the VLAN ID if it is required. x. Click Next. 32 EMC VSPEX End-User Computing: VMware Horizon View 6.0

33 Chapter 4: Solution Implementation Figure 7. Configure NAS Server Address dialog box xi. Select Linux/Unix shares (NFS). xii. Type the DNS/NIS if required. xiii. Review the NAS Server Summary and click Finish. 2. Create a RAID 5 storage pool with the characteristics specified in the Design Guide. a. Log in to Unisphere. b. Select Storage > Storage Configuration > Storage Pools. c. Click List View. d. Click Create. e. In the dialog box, specify the pool parameters and then click OK. f. Ensure that FAST Cache is enabled for the pool. 3. Configure the required datastores from the pool as specified in the Design Guide to present five NFS datastores to the vsphere servers. a. Select Storage > VMware Datastores. b. Click Create. EMC VSPEX End-User Computing: VMware Horizon View

34 Chapter 4: Solution Implementation c. Select Datastore Type (NFS). d. At Datastore Name, type a name for the datastore. e. Select the pool created in step 2, and specify the datastore size and number of datastores to be provisioned, as specified in the Design Guide. f. Configure Snapshot Schedule. g. Configure Host Access for each host. h. Review the Summary of DataStore Configuration and click Finish to create the datastores. i. Repeat the preceding steps until you have created four additional datastores. Configure FAST Cache To configure FAST Cache on the storage pool for this solution, complete the following steps in Unisphere: 1. Create FAST Cache: a. Click Storage > Storage Configuration > Fast Cache. b. Click Create to start the configuration wizard. The wizard indicates if the system is licensed to use the FAST Cache feature and has eligible flash disks. c. Click Next. The wizard shows the number of disks and RAID type. d. Click Finish to complete the configuration. The Results screen is displayed, as shown in Figure EMC VSPEX End-User Computing: VMware Horizon View 6.0

35 Chapter 4: Solution Implementation Figure 8. FAST Cache Wizard: Results screen e. Click Next. Note: If a sufficient number of flash drives is not available, the Next option is unavailable. 2. Enable FAST Cache on the storage pool. If a LUN is created in a storage pool, you can configure FAST Cache for the LUN at the storage pool level only. All the LUNs created in the storage pool have FAST Cache enabled or disabled. You enabled FAST Cache when you created the storage pool using the preceding instructions. Select the storage pool, and then click Details. Under Settings, configure FAST Cache, as shown in Figure 9. EMC VSPEX End-User Computing: VMware Horizon View

36 Chapter 4: Solution Implementation Figure 9. Advanced tab in the Storage Pool Properties dialog box Note: The FAST Cache feature on VNXe does not cause an instantaneous performance improvement. The system must collect data about access patterns and promote frequently used information into the cache. This process can take a few hours during which the performance of the array steadily improves. Provision optional storage for user data Provision optional storage for infrastructure virtual machines If the storage required for user data (that is, roaming user profiles or View Persona Management repositories and home directories) does not already exist in the production environment and the optional user data disk pack has been purchased, complete the following steps in Unisphere to configure two CIFS file systems on VNXe: 1. Create a RAID 5 storage pool with the characteristics specified in the Design Guide. 2. Provision two CIFS shares on a CIFS server, as specified in the Design Guide. If the storage required for infrastructure virtual machines (that is, SQL Server, domain controller, vcenter Server, and Horizon View Connection servers) does not already exist in the production environment and you have purchased the optional user data disk pack, configure an NFS file system on the VNXe to be used as the NFS datastore in which the infrastructure virtual machines reside. Repeat the configuration steps in Provision storage for NFS datastores (file only) on page 32 to provision the optional storage, while taking into account the smaller number of drives. 36 EMC VSPEX End-User Computing: VMware Horizon View 6.0

37 Chapter 4: Solution Implementation Set Virtual Provisioning thresholds and alerts To set capacity threshold alerts for a specific pool, complete the following steps: 1. Select the pool and click Details. 2. Under Utilization, set the Alert Threshold for the pool, as shown in Figure 10. Used Space, Available Space, and Subscription are key metrics to examine. Figure 10. Defining storage pool utilization thresholds Additional settings relevant to space management can be found under Settings, as shown in Figure 11. Snapshot Auto-Delete settings should be enabled if the Snapshot feature is in use. Figure 11. Snapshot settings for storage pools Installing and configuring the vsphere hosts This section provides information about installing and configuring the vsphere hosts and infrastructure servers required to support the architecture. Table 9 describes the tasks to be completed. EMC VSPEX End-User Computing: VMware Horizon View

38 Chapter 4: Solution Implementation Table 9. Tasks for server installation Task Description Reference Install vsphere. Configure vsphere networking. Connect VMware datastores. Install the vsphere hypervisor on the physical servers deployed for the solution. Configure vsphere networking including network interface card (NIC) trunking, VMkernel ports, and virtual machine port groups and jumbo frames. Connect the VMware datastores to the vsphere hosts deployed for the solution. Install vsphere on page 38 vsphere Installation and Setup Guide Configure vsphere networking on page 38 vsphere Networking Connect VMware datastores on page 39 vsphere Storage Guide Install vsphere On initial startup of the servers being used for vsphere, confirm or enable the hardware-assisted CPU virtualization setting and the hardware-assisted MMU virtualization setting in the server s BIOS. If the servers are equipped with a RAID controller, EMC recommends that you configure mirroring on the local disks. Start up the vsphere installation media and install the hypervisor on each of the servers. vsphere hostnames, IP addresses, and a root password are required for installation. The Customer Configuration Worksheet on page 66 provides appropriate values. Configure vsphere networking The VMware vsphere Networking guide describes vsphere networking configuration, including load balancing, link aggregation, and failover options. Choose the appropriate load-balancing option based on what is supported by the network infrastructure. Refer to the list of documents in Chapter 6, Reference Documentation, on page 61 for more information. Network interface cards During the installation of vsphere, a standard virtual switch (vswitch) is created. By default, vsphere chooses only one physical NIC as a vswitch uplink. To maintain redundancy and bandwidth requirements, configure an additional NIC, either by using the vsphere console or by connecting to the vsphere host from the vsphere Client. Each vsphere server should have multiple NICs for each virtual network to ensure redundancy and provide for the use of network load balancing, link aggregation, and network adapter failover. VMkernel ports Create VMkernel ports as required, based on the infrastructure configuration: VMkernel port for NFS traffic (file variant only) VMkernel port for vmotion 38 EMC VSPEX End-User Computing: VMware Horizon View 6.0

39 Chapter 4: Solution Implementation Virtual desktop port groups (used by the virtual desktops to communicate on the network) vsphere Networking describes the procedure for configuring these settings. Jumbo frames You can enable jumbo frames on the vsphere server at two different levels: If all the ports on the vswitch are to be enabled for jumbo frames, edit the MTU settings under the vswitch Properties in vcenter. If specific VMkernel ports are to be enabled for jumbo frames, edit the VMkernel port under Network Properties in vcenter. In addition, you might have to enable jumbo frames on each network switch. Consult your switch configuration guide for instructions. Connect VMware datastores Connect the datastores configured in Preparing and configuring the storage array on page 28 to the appropriate vsphere servers. These include the datastores configured for: Virtual desktop storage Infrastructure virtual machine storage (if required) SQL Server storage (if required) The vsphere Storage Guide provides instructions on how to connect the VMware datastores to the vsphere host. Installing and configuring the SQL Server database Table 10 describes the tasks for setting up and configuring a Microsoft SQL Server database for the solution. When the tasks are complete, SQL Server is set up on a virtual machine, with all the databases required by vcenter, Update Manager, Horizon View, and View Composer configured for use. Note: EMC recommends that you put the OS volume for the SQL Server virtual machine into the EMC VSPEX private cloud pool. The recommended values for CPU and memory are 2 and 6 GB respectively. EMC VSPEX End-User Computing: VMware Horizon View

40 Chapter 4: Solution Implementation Table 10. Tasks for SQL Server database setup Task Description Reference Create a virtual machine for SQL Server. Install Windows. Install SQL Server. Configure the database for vcenter Server. Configure the database for Update Manager. Configure the database for Horizon View Composer. Configure the database for Horizon View Manager. Configure the Horizon View and View Composer database permissions. Configure vcenter database permissions. Configure Update Manager database permissions. Create a virtual machine to host SQL Server on one of the vsphere servers designated for infrastructure virtual machines, and use the datastore designated for the shared infrastructure. Verify that the virtual server meets the hardware and software requirements. Install Microsoft Windows Server 2012 R2 Standard Edition on the virtual machine. Install Microsoft SQL Server on the virtual machine. Create the database required for vcenter Server on the appropriate datastore. Create the database required for VMware Update Manager on the appropriate datastore. Create the database required for VMware Horizon View Composer on the appropriate datastore. Create the database required for VMware Horizon View Manager event logs on the appropriate datastore. Configure the database server with appropriate permissions for the Horizon View and Horizon View Composer databases. Configure the database server with appropriate permissions for vcenter. Configure the database server with appropriate permissions for Update Manager. vsphere Virtual Machine Administration Installing Windows Server 2012 R2 SQL Server Installation (SQL Server 2012 ) Preparing vcenter Server Databases Preparing the Update Manager Database VMware Horizon View Installation VMware Horizon View Installation VMware Horizon View Installation Preparing vcenter Server Databases Preparing the Update Manager Database Deploying VMware vcenter Server Table 11 describes the tasks to be completed to configure vcenter Server for the solution. 40 EMC VSPEX End-User Computing: VMware Horizon View 6.0

41 Chapter 4: Solution Implementation Note: EMC recommends that you put the OS volume for the vcenter Server virtual machine into the EMC VSPEX private cloud pool. The recommended values for CPU and memory are 4 and 8 GB respectively. Table 11. Tasks for vcenter configuration Task Description Reference Create the vcenter host virtual machine. Install the vcenter guest OS. Update the virtual machine. Create vcenter ODBC connections. Install vcenter Server. Install vcenter Update Manager. Create a virtual datacenter. Apply vsphere license keys. Add vsphere hosts. Configure vsphere clustering. Perform vsphere host discovery from the array. Install the vcenter Update Manager plug-in. Deploy the VAAI plug-in. Create a virtual machine for vcenter Server. Install Windows Server 2012 R2 Standard Edition on the vcenter host virtual machine. Install VMware Tools, enable hardware acceleration, and allow remote console access. Create the 64-bit vcenter and 32-bit vcenter Update Manager ODBC connections. Install the vcenter Server software. Install the vcenter Update Manager software. Create a virtual datacenter. Type the vsphere license keys in the vcenter licensing menu. Connect the vcenter Server to the vsphere hosts. Create a vsphere cluster and move the vsphere hosts into it. Perform vsphere host discovery from the Unisphere console. Install the vcenter Update Manager plug-in from the administration console. Using Update Manager, deploy the VAAI plug-in for VNXe to all vsphere hosts. vsphere Virtual Machine Administration VMware vsphere Documentation vsphere Virtual Machine Administration vsphere Installation and Setup Installing and Administering VMware vsphere Update Manager vsphere Installation and Setup Installing and Administering VMware vsphere Update Manager vcenter Server and Host Management vsphere Installation and Setup vcenter Server and Host Management vsphere Resource Management Using EMC VNXe Storage with VMware vsphere TechBook Installing and Administering VMware vsphere Update Manager EMC VNXe VAAI NFS Plug-in Read Me file Installing and Administering VMware vsphere Update Manager EMC VSPEX End-User Computing: VMware Horizon View

42 Chapter 4: Solution Implementation Task Description Reference Deploy EMC PowerPath/VE (block variant). Install and configure the EMC VSI for VMware vsphere Web Client OVA file Install EMC PowerPath Viewer (block variant). Use Update Manager to deploy the PowerPath/VE plug-in to all vsphere hosts. Use the vsphere Web Client to install the VSI for VMware vsphere Web Client OVA file. Install PowerPath Viewer on the administration console. EMC PowerPath/VE for VMware vsphere Installation and Administration Guide EMC VSI for VMware vsphere Web Client Product Guide EMC PowerPath Viewer Installation and Administration Guide Setting up VMware Horizon View Connection Server This section provides information on how to set up and configure VMware Horizon View Connection Server for the solution. For a new installation of Horizon View, VMware recommends that you complete the tasks in the order shown in Table 12. Note: EMC recommends that you put the OS volumes for the View Connection Server virtual machines into the EMC VSPEX private cloud pool. The recommended values for CPU and memory are 2 and 5 GB respectively. Table 12. Tasks for VMware Horizon View Connection Server setup Task Description Reference Create virtual machines for VMware Horizon View Connection Server. Create two virtual machines in vsphere Client. These virtual machines will be used as View Connection Server hosts. Install Windows Server 2012 R2 as the guest OS for the servers. Create virtual machines for VMware Horizon View Connection Server on page 43 VMware Horizon View Installation Install VMware Horizon View Connection Server. Install View Connection Server software on one of the previously prepared virtual machines. Enter the View license key in the View Manager web console. Install VMware Horizon View Connection Server on page 43 Configure the View event log database connection. Configure the View event log database settings using the appropriate database information and login credentials. Configure the View event log database connection on page 43 Add a replica View Connection Server instance. Install View Connection Server software on the second server. Add a replica View Connection Server instance on page EMC VSPEX End-User Computing: VMware Horizon View 6.0

43 Chapter 4: Solution Implementation Task Description Reference Configure the View Composer ODBC connection. On either the vcenter Server or a dedicated Windows Server 2012 R2 server, configure an ODBC connection for the previously configured View Composer database. Configure the View Composer ODBC connection on page 44 Install View Composer. Install View Composer on the server used in the previous step. Install View Composer on page 44 Connect VMware Horizon View to vcenter and View Composer. Use the View Manager web interface to connect Horizon View to the vcenter Server and View Composer. Connect VMware Horizon View to vcenter and View Composer on page 44 VMware Horizon View Administration Prepare a master virtual machine. Create a master virtual machine as the base image for the virtual desktops. Prepare a master virtual machine on page 44 Configure View Persona Management group policies. Configure Active Directory group policies to enable View Persona Management. Configure View Persona Management group policies on page 45 Configure folder redirection group policies for EMC Avamar. Configure Active Directory group policies to enable folder redirection for Avamar. Configure folder redirection group policies for EMC Avamar on page 45 Configure View PCoIP group policies. Configure Active Directory group policies for PCoIP protocol settings. Configure View PCoIP group policies on page 45 Create virtual machines for VMware Horizon View Connection Server Install VMware Horizon View Connection Server Configure the View event log database connection Add a replica View Connection Server instance In vsphere Client, create two virtual machines to be used as View Connection Server hosts, and install Windows Server 2012 R2 as the guest OS. Install the View Connection Server software using the instructions in VMware Horizon View Installation. Select Standard when prompted for the View Connection Server type. Enter the View license key in the View Manager Admin console. Configure the View event log database connection using the database server name, database name, and database login credentials. Review VMware Horizon View Installation for specific instructions on how to configure the event log. Repeat the View Connection Server installation process on the second target virtual machine. When prompted for the connection server type, specify Replica, and then provide the VMware Horizon View administrator credentials to replicate the View configuration data from the first View Connection Server instance. EMC VSPEX End-User Computing: VMware Horizon View

44 Chapter 4: Solution Implementation Configure the View Composer ODBC connection Install View Composer Connect VMware Horizon View to vcenter and View Composer On the server that will host the View Composer service, create an ODBC connection for the previously configured View Composer database. Review VMware Horizon View Installation for specific instructions on how to configure the ODBC connection. On the server that will host the View Composer service, install the View Composer software. Specify the previously configured ODBC connection when prompted during the installation process. Review VMware Horizon View Installation for specific instructions on how to configure the ODBC connection. Using the Horizon View Manager web console, create the connection between Horizon View and both the vcenter Server and View Composer. Review VMware Horizon View Administration for specific instructions on how to create the connections. Enable vsphere host caching (also known as View Storage Accelerator or Content Based Read Cache) when presented with the option, and set the cache amount at 2 GB, which is the maximum amount supported. You can also enable Reclaim VM disk space. This feature is currently supported only with Windows 8.1 desktops. If you enable Reclaim VM disk space, you must specify a blackout period that controls when the operation should not process. Because the operation should not be executed during periods of heavy use, include those times in the blackout period. By default, space reclamation runs only when there is 1 GB of space or more to reclaim. You can specify a different value when implementing your desktop pools. Prepare a master virtual machine Complete the following steps to prepare the master virtual machine: 1. Using the vsphere Web Client, create a virtual machine using the VMware version 9 hardware specification. You cannot create version 9 virtual machines with the software client; you must use the Web Client. 2. Install the Windows 8.1 guest OS. 3. Install appropriate integration tools such as VMware Tools. 4. Optimize the OS settings to avoid unnecessary background services generating extraneous I/O operations that adversely affect the overall performance of the storage array. Refer to the following documents for details: Deploying Microsoft Windows 8 Virtual Desktops with VMware Horizon View Applied Best Practices and VMware Horizon View Optimization Guide for Windows Install the third-party tools or applications, such as Microsoft Office, relevant to your environment. 6. Install the Avamar Desktop/Laptop Client. 44 EMC VSPEX End-User Computing: VMware Horizon View 6.0

45 Chapter 4: Solution Implementation 7. Refer to EMC Backup and Recovery for VSPEX for End User Computing with VMware Horizon View Design and for details. 8. Install the Horizon View agent. Note: If you use the View Persona Management feature, install the Persona Management component of the Horizon View agent at this time. Ensure that the Persona Management option is selected during the installation of the Horizon View agent. Configure View Persona Management group policies Configure folder redirection group policies for EMC Avamar Configure View PCoIP group policies View Persona Management is enabled using Active Directory group policies that are applied to the organizational unit (OU) that contains the virtual desktop computer accounts. The View Group Policy templates are located in the \Program Files\VMware\VMware View\Server\extras\GroupPolicyFiles directory on the View Connection server. Enable folder redirection by using the Active Directory group policies that are applied to the OU that contains the virtual desktop user accounts. Active Directory folder redirection (instead of View Persona Management folder redirection) is used to ensure that the folders maintain the naming consistencies required by the Avamar software. Refer to EMC Backup and Recovery for VSPEX for End User Computing for VMware Horizon View Design and for details. You control View PCoIP protocol settings using AD group policies that are applied to the OU containing the View Connection servers. The View group policy templates are located in the Horizon View GPO Bundle zip file. Use the group policy template pcoip.adm to specify the following PCoIP protocol settings: Maximum Initial Image Quality value: 70 Maximum Frame Rate value: 24 Note: Higher PCoIP session frame rates and image qualities can adversely affect server resources. EMC VSPEX End-User Computing: VMware Horizon View

46 Chapter 4: Solution Implementation Provisioning virtual desktops Use View Composer in the Horizon View console to deploy your virtual desktops: 1. Create an automated desktop pool. 2. Specify the preferred User Assignment: Dedicated: Users receive the same desktop every time they log in to the pool. Floating: Users receive desktops picked randomly from the pool each time they log in. 3. Specify View Composer linked-clones. 4. Specify a value for Pool Identification. 5. Configure Pool Settings as required. 6. Configure Provisioning Settings as required. 7. Accept the default values for View Composer Disks or edit them as required. If View Persona Management is used, under Persistent Disk select Do not redirect Windows profile, as shown in Figure 12. Figure 12. View Composer Disks window 8. Configure the Active Directory group policy for View Persona Management. 9. Select Select separate datastores for replica and OS disk. 46 EMC VSPEX End-User Computing: VMware Horizon View 6.0

47 Setting up EMC Avamar Chapter 4: Solution Implementation 10. Select the appropriate parent virtual machine, virtual machine snapshot, folder, vsphere hosts or clusters, vsphere resource pool, and linked-clone and replica disk datastores. 11. Enable host caching for the desktop pool and specify cache regeneration blackout times. 12. Specify image customization options as required. 13. Complete the pool creation process to initiate the creation of the virtual desktop pool. If your solution includes Avamar data protection, refer to EMC Backup and Recovery for VSPEX End User Computing for VMware Horizon View Design and Implementation Guide for detailed information on implementing your VSPEX solution. Setting up VMware vshield Endpoint This section provides information on how to set up and configure the components of vshield Endpoint. Table 13 describes the tasks to be completed. Note: EMC recommends that you put the OS volume for VMware vshield Endpoint into the EMC VSPEX private cloud pool. Refer to vshield Quick Start Guide for the recommended CPU and memory configuration. Table 13. Tasks required to install and configure vshield Endpoint Task Description Reference Verify desktop vshield Endpoint driver installation. Verify that the vshield Endpoint driver component of VMware Tools has been installed on the virtual desktop master image. Verify desktop vshield Endpoint driver installation on page 48 vshield Quick Start Guide Deploy the vshield Manager appliance. Deploy and configure the vshield Manager appliance, and register it with the vsphere Client. Deploy the vshield Manager appliance on page 48 Apply vshield Endpoint licenses. Install the vshield Endpoint service. Apply the vshield Endpoint license keys using the vcenter license utility. Install the vshield Endpoint service on the desktop vsphere hosts. Apply vshield Endpoint licenses on page 48 Install the vshield Endpoint service on page 48 EMC VSPEX End-User Computing: VMware Horizon View

48 Chapter 4: Solution Implementation Task Description Reference Deploy an antivirus solution management server. Deploy vsphere security virtual machines. Deploy and configure an antivirus solution management server. Deploy and configure security virtual machines on each desktop vsphere host. Deploy an antivirus solution management server on page 48 Deploy vsphere security virtual machines on page 49 vshield Quick Start Guide Note: vshield Endpoint partners provide antivirus management server software and security virtual machines. Consult the vendor documentation for specific details concerning installation and configuration. Verify vshield Endpoint functionality. Verify the functionality of the vshield Endpoint components using the virtual desktop master image. Verify vshield Endpoint functionality on page 49 Note: Consult the vendor documentation for specific details on how to verify vshield Endpoint integration and functionality. Verify desktop vshield Endpoint driver installation The vshield Endpoint driver is a subcomponent of the VMware Tools software package that is installed on the virtual desktop master image. Install the driver using one of the following methods: Select Complete during VMware Tools installation. Select Custom during VMware Tools installation. From the VMware Device Drivers list box, select VMCI Driver, and then select vshield Driver. To install the vshield Endpoint driver on a virtual machine that already has VMware Tools installed, initiate the VMware Tools installation and select the appropriate option. Deploy the vshield Manager appliance Apply vshield Endpoint licenses The vshield Manager appliance is provided by VMware as an OVA file that is imported through the vshield client using File Deploy OVF template. The vshield Manager appliance is preconfigured with all required components. The vcenter license utility is used to apply the vshield Endpoint license keys. Install the vshield Endpoint service Deploy an antivirus solution management server The vshield Endpoint service must be installed on all vsphere virtual desktop hosts. The service is installed on the vsphere hosts by the vshield Manager appliance. The vshield Manager web console is used to initiate the vshield Endpoint service installation and to verify that the installation is successful. The antivirus solution management server is used to manage the antivirus solution and is provided by vshield Endpoint partners. The management server and associated components are a required component of the vshield Endpoint platform. 48 EMC VSPEX End-User Computing: VMware Horizon View 6.0

49 Chapter 4: Solution Implementation Deploy vsphere security virtual machines Verify vshield Endpoint functionality The vsphere security virtual machines (SVMs) are provided by the vshield Endpoint partners and are installed on each vsphere virtual desktop host. The SVMs perform security-related operations for all virtual desktops that reside on their vsphere host. The SVMs and associated components are required components of the vshield Endpoint platform. After all required components of the vshield Endpoint platform have been installed and configured, verify the functionality of the platform before deploying the virtual desktops. Using the documentation provided by the vshield Endpoint partner, verify the functionality of the vshield Endpoint platform with the virtual desktop master image. Set up VMware Horizon Workspace This section provides information on how to set up and configure VMware Horizon Workspace for the solution. For a new installation of Horizon Workspace, VMware recommends that you complete the tasks in the order shown in Table 12. In addition to the references contained within this section, the VMware Horizon Workspace documentation contains additional information needed to complete the installation and configuration of VMware Horizon Workspace. Note: EMC recommends that you install the Horizon Workspace vapp into the VSPEX private cloud pool. Table 14. Tasks for VMware Horizon Workspace setup Task Description Reference Assign IP addresses and create DNS records Grant the Workspace appliances SMTP relay permissions Configure a PostgreSQL or Oracle database for Workspace One IP addresses is required for each Horizon Workspace virtual appliance. Horizon Workspace requires the ability to send SMTP messages regarding user account information and alerts. Horizon Workspace uses a database to store critical configuration information. An external database is recommended for performance and scaling reasons. Assign IP Addresses and Create DNS records on page 52 Grant Workspace SMTP relay permissions on page 52 server documentation Configure a PostgreSQL or Oracle database for Workspace on page 52 EMC VSPEX End-User Computing: VMware Horizon View

50 Chapter 4: Solution Implementation Task Description Reference Configure a CIFS share to use as a ThinApp repository (optional) Verify that all Workspace users have an address specified Deploy the Workspace portal appliance to vcenter Optional; deploy a second Workspace portal appliance to vcenter Create an Active Directory account that will be used for Workspace AD integration Obtain the information required to enable Workspace integration with Active Directory Create an Active Directory account that will be used for Workspace vcenter integration To enable the distribution of applications packaged within VMware ThinApp, a file share with read-only permissions for Horizon users is required. Horizon Workspace requires that users have addresses specified. The Horizon Workspace vapp is delivered as an OVA file, which contains the files needed to deploy the Horizon Workspace appliance. When paired with a load balancing solution, a second Workspace portal appliance can be used to enable load balancing and high availability for Horizon Workspace. This account is used by Horizon to synchronize Active Directory account data, and must be located within the Organizational Unit that contains target Horizon users. Horizon Workspace requires the ability to access Active Directory so that it can resolve user accounts and AD groups. This account is used by Horizon to integrate with the VMware vcenter Server. Configure a CIFS share to use as a ThinApp repository (optional) on page 52 EMC VNXe3200 Installation Guide Unisphere System Getting Started Guide Verify that all Workspace users have an address specified on page 53 Deploy the Workspace appliance to vcenter on page 53 Advanced Configuration for VMware Workspace Portal Appliance Windows documentation on Microsoft TechNet website Obtain the information required to enable Workspace integration with Active Directory on page 53 Vendor documentation 50 EMC VSPEX End-User Computing: VMware Horizon View 6.0

51 Chapter 4: Solution Implementation Task Description Reference Obtain the information required to enable Workspace integration with VMware vcenter. Obtain the Workspace license key Use the Workspace administration web portal to complete the web-based UI setup Obtain a trusted SSL certificate and private key for the Workspace virtual machines (optional) Enable RSA SecurIDbased Authentication (optional) Configure external access to the Workspace appliance (optional) Enable Horizon View integration (optional) Enable ThinApp Packages (optional) Information required includes: vcenter hostname FQDN vcenter port number Username for the previously created Horizon Workspace vcenter integration account Password for the previously created Horizon Workspace vcenter integration account The license key is provided by VMware and enables the Horizon Workspace platform. The Workspace administration web portal is accessed at FQDN:8443 By default, Workspace installs a self-signed SSL certificate that will not be trusted by either web clients or machines running the Workspace software client. The certificate should be replaced to prevent these errors. Workspace supports RSA SecurID as an authentication mechanism. To enable this option, access the Workspace administration web portal at To enable external access for other Horizon Workspace components, external access to the Horizon Workspace appliance is required. When integrated with Horizon View, Horizon Workspace users can access their View desktops directly from the Horizon Workspace portal. Workspace offers the ability to automatically distribute applications packaged using ThinApp to clients running the Horizon Agent, or to stream those applications to web clients on demand. Obtain a trusted SSL certificate and private key for the Workspace appliance (optional) on page 53 RSA documentation Configure external access to the Workspace appliance (optional) on page 54 Firewall vendor documentation Enable Horizon View integration (optional) on page 54 VMware Workspace Portal Administrator s Guide Setting Up Resources in VMware Workspace Portal EMC VSPEX End-User Computing: VMware Horizon View

52 Chapter 4: Solution Implementation Task Description Reference Enable Web Applications (optional) Workspace includes a catalog of web applications that can be delivered using the Workspace portal. VMware Workspace Portal End User Guide Enable Citrix Published Applications (optional) Entitle users to use Horizon Workspace features Capture applications using VMware ThinApp (optional) Workspace can integrate with Citrix XenApp to provide access to applications hosted by that platform. By default, Workspace users do not have permission to use any of the features of Horizon Workspace. Use the Workspace dashboard to create policies and grant access to Workspace features to AD users and groups. Applications captured using VMware ThinApp can be uploaded to the Workspace ThinApp repository and then made available to clients using Workspace policies. ThinApp User Guide ThinApp Package.ini Parameters Reference Guide Assign IP Addresses and Create DNS records Grant Workspace SMTP relay permissions Configure a PostgreSQL or Oracle database for Workspace The DNS records for the Horizon Workspace appliance(s) should be created prior to deployment, using the desired IP addresses for each one. Both the forward (A) and reverse (PTR) records should be created. The Horizon Workspace appliance requires the ability to relay messages with a SMTP server. Configure an existing address for this purpose, and verify that the Workspace appliance has the required permissions. During the initial configuration of Horizon Workspace, you are prompted to use either the default embedded PostgreSQL database or a database hosted on a dedicated server running a supported version of either Oracle or PostgreSQL. We recommend that you use a dedicated server to host the Workspace database for performance and management purposes. You must create the database prior to the configuration of Horizon Workspace by following the instructions found in the document Installing and Configuring VMware Workspace Portal. The database requires 64 GB of space, which can service Horizon Workspace environments of up to 100,000 users. Configure a CIFS share to use as a ThinApp repository (optional) If you use Horizon Workspace to deliver applications packaged with VMware ThinApp, create a CIFS or Windows file share for application storage. Space requirements will vary depending on the number of packages the share hosts. If you use VNXe to host the ThinApp share, create the required file system within the Infrastructure Server storage pool, and then create a CIFS share. Horizon Workspace 52 EMC VSPEX End-User Computing: VMware Horizon View 6.0

53 Chapter 4: Solution Implementation users require read-only access to this share, while ThinApp administrators require read-write access to maintain ThinApp packages. Verify that all Workspace users have an address specified Deploy the Workspace appliance to vcenter Obtain the information required to enable Workspace integration with Active Directory Obtain a trusted SSL certificate and private key for the Workspace appliance (optional) Horizon Workspace requires that all users have an address specified in their AD account. If the AD address field is blank, users are not enabled for Horizon Workspace. The AD account does not need to be enabled, a term used for organizations that use Microsoft Exchange. Only Horizon Workspace requires that the user AD address field contain a valid address. If using the Deploy OVF Template feature in the vcenter console, deploy the Horizon Workspace portal appliance. To do this, set the following field values: Host Name (FQDN) The FQDN for the Horizon Gateway appliance. Default Gateway DNS - AD domain DNS servers; if providing multiple server IP addresses, separate them with a comma. IP Address IP address for the Workspace appliance. Netmask Disk Format - Thin Provisioned Network Mapping - Destination network for the Workspace virtual appliance Horizon Workspace requires that the user AD accounts be located in an Organizational Unit (OU) other than the default Users OU, as follows: AD domain controller name and FQDN AD context for binding; the root of the AD OU that contains Horizon users and groups, for example: OU=HorizonWorkspace,DC=rtp,DC=lab,DC=emc,DC=com Base AD DN of the previously created Horizon Workspace AD integration account, for example: CN=svc-horizon,OU=HorizonWorkspace,DC=rtp,DC=lab,DC=emc,DC=com Password for the previously created Horizon Workspace AD integration account AD username and password of an account with permission to join computers to the domain You can use a trusted SSL certificate and associated private key to replace the default Horizon Workspace appliance self-signed SSL certificate. If this certificate is not replaced, clients may encounter SSL validation errors when accessing the Horizon Workspace environment. The root and intermediate certificates are also needed to complete the certificate replacement process. EMC VSPEX End-User Computing: VMware Horizon View

54 Chapter 4: Solution Implementation You can use a single wildcard certificate or individual certificates can be replaced on each Workspace virtual machine. The certificates should be in the Privately Enhanced Mail (PEM) format. Configure external access to the Workspace appliance (optional) Horizon Workspace must be accessible from the Internet to use features such as using Horizon Workspace as a gateway for external access to VMware Horizon View If these capabilities are required, configure external access as described in the document Installing and Configuring Horizon Workspace. Enable Horizon View integration (optional) If Horizon Workspace is used as a gateway for access to VMware Horizon View, you must enable the View integration in the Horizon Workspace console, as well as SAML authentication in VMware Horizon View. 54 EMC VSPEX End-User Computing: VMware Horizon View 6.0

55 Chapter 4: Solution Implementation Setting up VMware vcenter Operations Manager for Horizon View This section provides information on how to set up and configure VMware vcenter Operations Manager for Horizon View. Error! Reference source not found. describes the tasks you must complete. Note: EMC recommends that you put the OS volume for the VMware vcenter Operations Manager for Horizon View server into the VSPEX private cloud pool. Refer to the VMware vcenter Operations Manager for Horizon View Installation and Configuration Guide for the recommended CPU and memory configuration. Table 15. Tasks required to install and configure vcenter Operations Manager Task Description Reference Create a vsphere IP pool for vcenter Operations Manager Deploy the vcenter Operations Manager vsphere Application Services (vapp) Specify the vcenter Server to monitor Assign the vcenter Operations Manager license Configure SNMP and SMTP settings Update the virtual desktop settings Create the virtual machine for the vcenter Operations Manager for Horizon View Adapter server Create an IP pool with two available IPs for use by the vcenter Operations Manager analytics and user interface virtual machines. Deploy and configure the vcenter Operations Manager vapp. Adjust the specifications of the two virtual servers that comprise the vcenter Operations Manager vapp based on the number of virtual machines being monitored. From the vcenter Operations Manager main web interface, specify the name of the vcenter Server that manages the virtual desktops. Apply the vcenter Operations Manager for Horizon View license keys using the vcenter license utility. From the vcenter Operations Manager main web interface, configure any required SNMP or SMTP settings for monitoring purposes. Note: This setting is optional. Update the virtual desktop firewall policies and services to support vcenter Operations Manager for Horizon View desktop-specific metrics gathering. Create a virtual machine in the vsphere Client to be used as the vcenter Operations Manager for Horizon View Adapter server. VMware vcenter Operations Manager for Horizon View Installation and Configuration Guide VMware vcenter Operations Manager for Horizon View Administration Guide VMware vcenter Operations Manager for Horizon View Security Guide EMC VSPEX End-User Computing: VMware Horizon View

56 Chapter 4: Solution Implementation Task Description Reference Install the guest OS for the vcenter Operations Manager for Horizon View Adapter server Install the vcenter Operations Manager for Horizon View Adapter software Import the vcenter Operations Manager for Horizon View PAK file Verify vcenter Operations Manager for Horizon View functionality Install Windows Server 2012 R2 as the guest OS for the vcenter Operations Manager for Horizon View Adapter server. Deploy and configure the vcenter Operations Manager for Horizon View Adapter software. Import the vcenter Operations Manager for Horizon View Adapter PAK file using the vcenter Operations Manager main web interface. Verify the functionality of vcenter Operations Manager for Horizon View using the virtual desktop master image. 56 EMC VSPEX End-User Computing: VMware Horizon View 6.0

57 Chapter 5: Solution Verification Chapter 5 Solution Verification This chapter presents the following topics: Overview Post-installation checklist Deploying and testing a single virtual desktop Verifying the redundancy of the solution components EMC VSPEX End-User Computing: VMware Horizon View

58 Chapter 5: Solution Verification Overview After you configure the solution, complete the tasks in Table 16 to verify the configuration and functionality of specific aspects of the solution and ensure that the configuration supports core availability requirements. Table 16. Tasks for testing the installation Task Description Reference Verify installation with post installation checklist. Deploy and test a single virtual desktop. Verify redundancy of the solution components. Provision remaining virtual desktops. Verify that adequate virtual ports exist on each vsphere host virtual switch. Verify that each vsphere host has access to the required datastores and VLANs. Verify that the vmotion interfaces are configured correctly on all vsphere hosts. Deploy a single virtual machine from the vsphere interface by using the customization specification. Restart each SP in turn and ensure that connectivity to the VMware datastores is maintained. Disable each of the redundant switches in turn and verify that the vsphere host, virtual machine, and storage array connectivity remains intact. On a vsphere host that contains at least one virtual machine, enable maintenance mode and verify that the virtual machine can successfully migrate to an alternate host. Provision desktops using View Composer linked-clones. Post-installation checklist on page 59 vsphere Networking vsphere Storage Deploying and testing a single virtual desktop on page 59 vcenter Server and Host Management vsphere Virtual Machine Management Verifying the redundancy of the solution components on page 59 Vendor s documentation vcenter Server and Host Management VMware Horizon View Administration 58 EMC VSPEX End-User Computing: VMware Horizon View 6.0

59 Chapter 5: Solution Verification Post-installation checklist The following configuration items are critical to the functionality of the solution and should be verified prior to deployment into production. On each vsphere server used as part of this solution, verify that: The vswitches hosting the client VLANs are configured with sufficient ports to accommodate the maximum number of virtual machines a host can accommodate. All the required virtual machine port groups are configured and each server has access to the required VMware datastores. An interface is configured correctly for vmotion. Refer to vsphere Networking for details. Refer to the list of documents in Chapter 6, Reference Documentation, on page 61 for more information. Deploying and testing a single virtual desktop Deploy a single virtual machine to verify the operation of the solution. Ensure that the virtual machine has been joined to the applicable domain and has access to the expected networks, and that login is possible. Verifying the redundancy of the solution components To ensure that the various components of the solution maintain availability requirements, test specific scenarios related to maintenance or hardware failure, as follows: 1. Restart each VNXe SP in turn and verify that the connectivity to the VMware datastores is maintained during the operation. Complete the following steps: a. Log in to SP A with administrator credentials. b. Restart SP A by using the command svc_shutdown r. c. During the restart cycle, check for the presence of datastores on ESXi hosts. d. When the cycle is completed, log in to SP B and restart it by using the command svc_shutdown r. 2. On a vsphere host that contains at least one virtual machine, enable maintenance mode and verify that the virtual machine can migrate to an alternate host. EMC VSPEX End-User Computing: VMware Horizon View

60 Chapter 5: Solution Verification 60 EMC VSPEX End-User Computing: VMware Horizon View 6.0

61 Chapter 6: Reference Documentation Chapter 6 Reference Documentation This chapter presents the following topics: EMC documentation Other documentation EMC VSPEX End-User Computing: VMware Horizon View

62 Chapter 6: Reference Documentation EMC documentation Other documentation The following documents, located on EMC Online Support provide additional and relevant information. Access to these documents depends on your login credentials. If you do not have access to a document, contact your EMC representative. EMC VNXe3200 Installation Guide EMC VSI for VMware vsphere Web Client Product Guide VNXe Series Configuration Worksheet Deploying Microsoft Windows 8 Virtual Desktops Applied Best Practices Guide EMC PowerPath/VE for VMware vsphere Installation and Administration Guide The following documents, available on the VMware website, provide additional and relevant information: Deployment and Configuration Guide: vcenter Operations Manager 5.8 VMware vsphere Installation and Setup Guide VMware vsphere Networking VMware vsphere Resource Management VMware vsphere Storage Guide VMware vsphere Virtual Machine Administration VMware vsphere Virtual Machine Management VMware vcenter Server and Host Management Installing and Administering VMware vsphere Update Manager Preparing the Update Manager Database Preparing vcenter Server Databases Understanding Memory Resource Management in VMware vsphere 5.0 View Getting Started View Architecture Planning View Installation Scenarios for Setting Up SSL Certificates for View Setting Up Desktop and Application Pools in View Administering View Cloud Pod Architecture View User Profile Migration View Security View User Profile Migration 62 EMC VSPEX End-User Computing: VMware Horizon View 6.0

63 Chapter 6: Reference Documentation VMware Horizon View 6.0 Release Notes VMware Horizon View Optimization Guide for Windows 7 and Windows 8 Installing and Configuring VMware Workspace Portal Migrating VMware Workspace Portal VMware Workspace Portal Administrator s Guide Setting Up Resources in VMware Workspace Portal VMware Workspace Portal End User Guide VMware vcenter Operations Manager Administration Guide VMware vcenter Operations Manager for View Installation Guide VMware vcenter Operations Manager Installation Guide Deployment and Configuration Guide: vcenter Operations Manager VMware vshield Administration Guide VMware vshield Quick Start Guide EMC VSPEX End-User Computing: VMware Horizon View

64 Chapter 6: Reference Documentation 64 EMC VSPEX End-User Computing: VMware Horizon View 6.0

65 Appendix A: Configuration Worksheet Appendix A Configuration Worksheet This appendix presents the following topic: Customer Configuration Worksheet EMC VSPEX End-User Computing: VMware Horizon View

66 Appendix A: Configuration Worksheet Customer Configuration Worksheet Before configuring the solution, you need to gather some customer-specific configuration information such as IP addresses, hostnames, and so on. You can use Table 17 through Table 22 in this appendix as a worksheet to record the information. You can also print the worksheet and give it to the customer for future reference. A standalone copy of the worksheet is attached to this document in Microsoft Office Word format. To view and print the worksheet: 1. In Adobe Reader, open the Attachments panel, as follows: Select View > Show/Hide > Navigation Panes > Attachments. or Click the Attachments icon, as shown in Figure 13. Figure 13. Opening attachments in a PDF file 2. Under Attachments, double-click the attached file to open and print the worksheet. To confirm the customer information, cross-reference the VNXe Series Configuration Worksheet. Table 17. Common server information Server name Purpose Primary IP address Domain Controller DNS Primary DNS Secondary DHCP NTP SMTP SNMP VMware vcenter Console 66 EMC VSPEX End-User Computing: VMware Horizon View 6.0

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