VMware Enterprise Desktop Solutions. Tommy Walker Enterprise Desktop Specialist Engineer Desktop Platform Solutions

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1 VMware Enterprise Desktop Solutions Tommy Walker Enterprise Desktop Specialist Engineer Desktop Platform Solutions

2 Agenda The Enterprise Desktop Market Assured Computing Environment (ACE) Virtual Desktop Infrastructure (VDI) Virtual Desktop Manager (VDM) 2.0 Q&A 2

3 Desktop Manageability - Desktops are Enterprise Infrastructure - As distributed end-points, desktops are hardest to secure, manage and maintain - Enterprise IT is faced with a massive desktop refresh cycle (Vista) - IT budgets are still under pressure Physical desktop TCO Non-hardware/software costs dominate total PC costs Hardware and software make up less than 30% of total PC total cost of ownership Source: Gartner Research 3

4 Enterprise Desktop Virtualization Choices Server hosted Solution VDI > Virtual desktops reside safe & secure in a corporate data center > Remote PCs connect from any device running a remote display protocol (e.g. RDP) Client side Solution ACE 2 > Users take their desktops in a secure VM with them on portable media devices or laptops > Fully locked down VMs with full virtual disk encryption, device mgmt & network access control > Dynamic policies management 4

5 Value of Enterprise Desktop Virtualization Solutions VMware Virtual Desktop Infrastructure > Management: Centralized desktop images > Control: Desktops securely reside in data center, turn off user access quickly, isolate individual desktops > Flexibility: Runs any Windows app with min overhead > End-user Satisfaction: Nearly identical to a physical PC VMware ACE 2 Enterprise Edition > Control: Full-virtual disk encryption, locked down ports & devices, and controlled network access > Streamlined Management: Hardware-independent virtual desktop environments > Mobility: Securely take desktops on the road > End-user Satisfaction: Nearly identical to a physical PC 5

6 VMWARE ACE 2 Overview

7 VMware ACE 2 Enterprise Edition VMware ACE 2 Enterprise Edition delivers the only controlled and easily managed desktop virtualization solution for enterprise users. Deliver Improved Enterprise Management Active management and tracking of virtual machines Integration with standard enterprise IT tools (AD; VPNs) Helpdesk functionality Standardize on a Single Virtual Client Platform Workstation can generate ACE content Properly licensed VMware Player can run ACE content All the latest platform enhancements inherited Vista host and guest support; Linux support; USB 2.0 Enable New Desktop Virtualization Use-Cases Pocket ACE introduces new portability use cases, including kiosk, desktop disaster recovery, evals and more. 7

8 ACE Solution Overview Create, Package & Deploy Manage ACE ACE ACE ACE Workstation 6 with ACE Option Pack ACE Package ACE Management Server 8

9 ACE Creation Process An Administrator creates a new Virtual Machine from an existing PC, ghost image, or other standard build. ACE policies and settings are combined with the virtual machine to create an ACE Master template. The master is used to create an encrypted, distributable ACE Package that configures itself on startup. The package is installed on a user s workstation as a new ACE instance, and the user launches the environment. Player 9

10 Key Solutions How Customers Use ACE Home-Users / Remote Workers Create an IT managed virtual laptop to deploy and manage remote workers and manage with enterprise tools. Software Demos & Evaluations Distribute demo or evaluation software without installation or compatibility problems. 3 rd Party Unmanaged PCs Manage these hostile PCs as if they were on the domain while securing IP and sensitive data. Vista Migration Run legacy applications and operating systems on a single PC. Contain access from legacy OS with security and isolation policies. Activity Partitions / Sandbox Environments Isolated, secure environments for accessing corporate resources, while another is a more open, configurable environment. Kiosks / Shared PCs Set the Virtual Machine to a non-persistent / stateless mode and changes are wiped away at reboot. Install ACE on Linux and deliver a low cost, low maintenance kiosk. Training & Education Less hardware needed, reduce preparation time for new classes and students always start from a clean state. Secure Portability Deliver complete operating environments on secure, portable devices with Pocket ACE. 10

11 VDI Virtual Desktop Infrastructure

12 Basics of VMware VDI VI 3 Server Farm VMware VDI Virtual desktops run in a secure corporate data center. Remote PCs connect to their virtual desktop from any device. The virtual desktop is abstracted from the physical device. 12

13 VDI Benefits - Centralization Close to IT Operations Desktops are located in the Data Center close to support staff. Management tools can access desktop VMs over high-speed local networks for patching and maintenance. Application Performance Close proximity to servers maintains application performance, regardless of where the client is located Security All data resides on a secure network inside the corporate firewall. Remote users only view data - it never gets transferred to insecure devices which might be lost, stolen, or hijacked. 13

14 VDI Benefits - Compatibility Real Desktop Operating Systems Virtual Machines run Windows XP just like physical hardware so applications work normally without modification. Applications can make system level changes such as registry writes and DLL replacements where necessary Existing corporate desktop configurations can be easily imported. Isolation Each Virtual Machine runs separately, so a crashed VM or a poorly behaving application does not affect other users on the same server. VDI is suitable for developers because any type of change can be made to a VM without affecting other users. 14

15 VDI Benefits Virtualization Homogenous Virtual Hardware All Virtual Machines use the same virtual hardware. One base image can be used for many different VMs driver management is greatly simplified. Templates can be created in Virtual Center to aid rapid deployment of new Virtual Machines VDI is Virtual Infrastructure VI3 Servers and Virtual Center are the core components. Virtualized Server and Desktop spaces can leverage the same hardware, architecture, and infrastructure. Automatic Load-Balancing and High Availability through VMware HA, DRS, and VMotion features. 15

16 Introduction to VMware VDM 2.0 VMware VDM 2.0 is the Connection Broker for VMware VDI Overview: Connects users to virtual desktops Manages authentication and entitlements Integrated with VirtualCenter to manage VI3 platform Robust and scalable for the Enterprise Easy to deploy and administer in smaller environments Fully-featured, enterprise-class connection broker Benefits: Grow the VMware VDI solution to increase customer penetration Simplify VMware VDI for customers: easier to understand, deploy, purchase and support A single boxed offering that provides entire VMware VDI solution 16

17 VMware VDI Infrastructure Overview Clients VMware VDM 2.0 Manages connection from client to hosted desktop. VMware VI3 Platform Hosted virtual desktops Internet Access DMZ Active Directory User authentication VMware VirtualCenter VDM manages the VI3 platform 17

18 Components of VMware VDM 2.0 VDM Client Native Windows client; Browser access for Linux & MAC; Thin-client support. VDM Agent Run in hosted XP and Vista VM; Session management. VDM Security Server Can install standalone VDM Security Server in DMZ (optional) VDM Connection Server Service running on Windows 2003; Connects clients to hosted virtual desktops; Integrated with Active Directory and VirtualCenter. 18

19 Tight Integration with VI3 and VirtualCenter VM Management Increase available virtual desktops Suspend & resume Power off & on Provisioning is automated and centrally administered Clone from Template VMware VDM 2 VMware Virtual Center These features are representative of feature areas under development. Feature commitments must not be included in contracts, 19 purchase orders, or sales agreements of any kind. Technical feasibility and market demand will affect final delivery.

20 Active Directory Integration Benefits of AD Integration: Retain existing user accounts and policies Single sign on to virtual desktops No user data-replication required Integrated with complex environments (out the box) Retain user-management processes and skills Do not need to modify existing Active Directory in any way No Schema Changes SecurID: Optional integration with SecurID for two-factor authentication These features are representative of feature areas under development. Feature commitments must not be included in contracts, 20 purchase orders, or sales agreements of any kind. Technical feasibility and market demand will affect final delivery.

21 VDM Data and ADAM VDM 2.0 Stores data in Active Directory Application Mode (ADAM): Free and re-distributable from Microsoft (bundled with VMware VDM) Flexible LDAP directory based on Active Directory (AD) technologies ADAM stores VMware VDM data (e.g. desktop entitlements) and references AD data (i.e. users and user groups) Data replication, security and scalability inherent to VMware VDM 2.0 architecture Replication VDM Data Replication ADAM Reference AD User Data 21

22 Individual Desktops Individual Users Individual Desktops Unique Virtual Machines User gets dedicated desktop VM is only ever assigned to single user Power user use case Unique VM configuration Unique resource allocations Often admin privileges These features are representative of feature areas under development. Feature commitments must not be included in contracts, 22 purchase orders, or sales agreements of any kind. Technical feasibility and market demand will affect final delivery.

23 Desktop Pools Individual Users Individual Desktops Unique Virtual Machines Reduce management overhead Simple for end user Knowledge user use case Simple to configure, provision and maintain Rich user experience User can still personalize (optional) These features are representative of feature areas under development. Feature commitments must not be included in contracts, 23 purchase orders, or sales agreements of any kind. Technical feasibility and market demand will affect final delivery.

24 Pool Types Persistent Pools: All virtual desktops in pool are cloned from same template Initial desktop allocation could be to any desktop in pool User is connected to same desktop on subsequent connections Non-persistent Pools: All virtual desktops in pool are cloned from same template Desktop allocation could be to any desktop in pool Desktop returned to pool for re-allocation at logoff 24

25 Pool Configurations and Logoff Policies Parameters for Persistent and Non-persistent Pools: Template: to create all virtual desktops in pool Customization Spec: to apply to the template Resource Pool and data store: for provisioned virtual desktops Maximum and Minimum number of virtual desktops in pool Available Desktops: created, running and available Logoff Policy: applied by VMware VDM when user logs off desktop: Reboot, Suspend, Power down, Power down and delete; Logoff after X minutes disconnected (also for Individual Desktops) 25

26 User Entitlements in VMware VDM 2.0 Users and groups Entitle Group to Desktop Desktops Assign Pool Pool of Virtual Machines Entitle User to Desktop Assign Individual Entitlements stored as data in VDM Connection Server; Users (and Groups) entitled to Desktops; This entitles user to connect to virtual machines; Template 26

27 Encrypted and Direct Connections Encrypted Connection: SSL tunnel between client and data center; RDP data encrypted inside tunnel. RDP Connection SSL Tunnel Direct Connection: Connect to VDM Connection Server for brokering; Direct connection. RDP Connection Initial connection and request Desktop Allocation 27

28 VDM Client (Windows Client) VDM Client Authentication: Win32 application, installed as.exe; Support for: Vista Home; Vista Home Premium; Vista Business; Vista Ultimate; XP Professional; 2000 Professional; XPe; Prompts for AD credentials. 28

29 VDM Client Entitlements and Configuration Desktop Entitlements: Session Status : Connected; Disconnected; No session; Configure Auto-connect. Options: Default desktop; Screen size; 29

30 VDM WebAccess for Linux and MAC Client Support Linux Support for: RHEL 4.0 Update 4; SLES 10; Ubuntu MAC Support for: OS/X Panther (10.3); OS/X Tiger (10.4); OS/X Leopard (10.5). 30

31 Thin-Client Support VMware VDM 2.0 supports Linux and XPe clients. This includes the majority of thin clients on the market. VMware VDM has been tested specifically with the following thin clients: Custom OS: XPe Based: WYSE S10 VDI Edition; WYSE V10L; Linux Based: WYSE S50; WYSE V50; WYSE V50L. WYSE V90; WYSE V90L; Neoware c50. 31

32 USB Re-Direction Locally attached devices redirected to virtual desktop; Generic solutions for USB devices including: Scanners Printers Card readers Personal organizers Etc Redirected into virtual desktop Locally attached USB device These features are representative of feature areas under development. Feature commitments must not be included in contracts, 32 purchase orders, or sales agreements of any kind. Technical feasibility and market demand will affect final delivery.

33 USB Redirection Client-Server Stack Client Virtual Desktop VDM Client Orchestrator VDM Agent Orchestrator USB Plugin RDP Plugin VC Driver USB Plugin Kernel Mode USB Mgr RDP Client Object Terminal Services Kernel Mode Device Driver USB hub driver USB Mgr Stream virtual channels through RDP. 33

34 High Availability with VDM Connection Server Connection Servers LB JMS Message Bus Horizontal Scaling Third-party load balancers supported using L2/L4 deep probe; Message bus architecture for brokering connections to virtual desktops; Communicate with Active Directory using open standards LDAP Add Connection Servers to handle increased load. 34

35 High Availability with VDM Security Server DMZ Internal Network LB JMS Message Bus VDM Security Server linked to VDM Connection Server: One-to-one mapping of VDM Security Server and VDM Connection Server; L2/L4 deep probe includes check for associated Connection Server; Message bus unchanged by this configuration. 35

36 Administration of VMware VDM 2.0 VDM Administrator is a web-based admin console. 36

37 VDM Administrator Manage Desktop Entitlements; Configure VDM environment; 37

38 VMware VDI - Summary Clients VMware VDM Centralized Virtual Desktops Enterprise-class, scalable connection broker Automatic desktop provisioning with optional smart pooling Desktop persistence and secure tunneling options Microsoft AD integration Usability enhancements (such as USB redirection) Benefits of VMware Virtual Desktop Infrastructure (VDI) End-to-end enterprise-class desktop control and manageability Familiar end user experience Tightly integrated with VMware s proven virtualization platform (VI3) Scalability, security and availability suitable for organizations of all sizes 38

39 Virtualization from the Desktop to the Data Center Production Infrastructure Business Continuity Infrastructure Consolidate & contain capacity and build an efficient, responsive data center Increase Operational Efficiency Improve Service Levels Enhance availability and dramatically reduce downtime at much lower costs Accelerate development cycles while controlling costs and improving product quality Drive Innovation & Business growth Improve Security Manageability & Accessibility Build a secure, compliant & fully accessible Desktop Environment Development & Test Infrastructure End-User Desktop Infrastructure 39

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