Public Fixed Telecommunications Networks and Services Tariff Number B17-01

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1 General Tariff Information Service Provider Name Qatar Telecom (QTel) Q.S.C. License Public Fixed Telecommunications Networks and Services Tariff Number B17-01 Service Name Global IP VPN Service Tariff Type Business Version Number 002 Tariff Effective Date 8 September Definitions 1.1 City Limit Means area that falls under Doha and Rayyan municipal city limits 1.2 Contract term - either one year, two or three year contract 1.3 DDN Leased Line: Digital Data Network leased connection 1.4 Delay (or Latency) Commitment - The Delay (latency) is the amount of time that the IP Packet of fixed size takes to reach from the customer s SLA site to a reference site within Qtel MPLS network. Delay is measured one way not for the round trip. 1.5 Demarcation point the point of interface between the Subscriber-managed equipment and the Qtel-managed equipment. The Demarcation point is also referred to as the Service Access Point (SAP). 1.6 Hub & Spoke Network architecture: This is a Network architecture, where in many sites are connected to a single site or a central site on a one to one connectivity fashion. Any individual sites that need to communicate with any other site in the network will necessarily have to communicate via the central site. 1.7 IP Internet Protocol, a network-layer (OSI Layer 3) protocol 1.8 IP VPN MPLS based IP Virtual Private Network. 1.9 Local Access: IP VPN circuit as defined as per tariff plan B14-01, connecting the customer premises to Qtel s International Partner s PoP in Qatar 1.10 Mbps- Megabits per seconds Mean Time Between Failures (MTBF) is a measure of reliability of IP VPN service. It s measured as an average time between consecutive failures Mean Time to Restore (MTTR) Service Commitment is the average time to restore the service after reporting an incident; this time includes the time to diagnose and locate the fault. The MTTR is measured from time when a Fault Ticket has been logged by Qtel Customer Services and to the Fault Ticket has been resolved, which is the time when the Service has been restored and is operational.

2 1.13 Mesh Network architecture: This is Network architecture, where in all the individual sites are connected to each other in a fully meshed fashion. Any individual sites that need to communicate with any other site can have a direct connectivity and does not necessarily have to go through any central point. Meshed network when implemented also provides redundancy amongst various sites, providing an alternate path in case of any link failure between any two individual sites MPLS Multi Protocol Label Switching Packet Loss is a comparative measure of packets faithfully transmitted and received to the total number that were transmitted. Loss is expressed as the percentage of packets that were dropped. Packet loss is measured between Customer SLA site and a reference site within Qtel MPLS network POP: Point of Presence is the demarcation point or the interface point between Qtel and the carrier partner 1.17 :Physical Interface on the PoP 1.18 Qtel Qatar Telecom (Q.S.C.) Response Time Commitment is defined as the time taken for theqtelsupport team to acknowledge the Incident trouble ticket within the response timescales defined in the SLA matrix. This acknowledgement will confirm receipt of the ticket, its severity and indicate that diagnosis has commenced SC & LC Connector: SC and LC connectors are standard Fibre connectors. Optical fiber connectors are used to join optical fibers where a connect/disconnect capability is required Service Domestic and international private telecommunications services provided using Qtel s landline facilities Service Restoration Commitment- Service Restoration (SR) Commitment is the commitment from Qtel for the restoration of the service in the event of a fault. It is defined in terms of Response Time and Mean Time to Restore Service (MTTR). Service Restoration can include the provision of a Workaround Services Global IP VPN network services provided by Qtel to the Subscriber SeverityPriority 1 (P1) - Major Service affecting: Is an incident when a customer site experiences a total loss of Service. If no correction is immediately available but a workaround is created, the P1 Incident will be closed and a P2 Incident will be opened. The object is to neutralize a P1 Incident as soon as possible Severity Priority 2 (P2) Partial Service Affecting: Is an Incident that results in a partial service degradation of performance or a loss of resilience or redundancy of the Site but which does not result in a total loss of Service Subscriber -the person or entity that enters into an agreement with Qtel to receive and pay for the Service.

3 1.27 Workaround Means a temporary repair, neutralization of a fault, modification, alteration, enhancement or replacement to the Service made by Qtel pursuant to an Incident which enables the Customer to use the Service in accordance with the specification prior to full correction.

4 2. Tariff Terms and Conditions 2.1 This Tariff is for a permanent standard service. 2.2 This Tariff contains rates and charges applicable to the provision of the Global IP VPN Service. 2.3 This tariff will be effective as of the date established in this tariff and will automatically cease being effective if Qtel publishes a new tariff for this service or publishes notification on its webpage that this tariff is no longer effective subject to ictqatar approval, if required. 2.4 From time to time Qtel may publish promotions and readjustments on its webpage or by other means. Such promotions and readjustments will suspend or modify this tariff as specified by Qtel as of the date Qtel publishes such promotions or readjustments subject to ictqatar approval, if required. 2.5 These Service terms and conditions are in addition to the terms and conditions specified in Qtel s General Terms and Conditions for the Master Services Agreement for Business Telecommunications Services where referenced.

5 3. Service Description The Global IP VPN service is offered through Qtel s multiple global partners on a fully managed next generation private network deployed using submarine and terrestrial cables, connecting major business destinations around the world in over 100 countries. Qtel Global IP VPN offers significant benefits to customers in terms of service performance and reliability. All of Qtel s Global partners have either co-located their respective nodes with Qtel or have a Network to Network (NNI) integration with Qtel. The Global IP VPN is a pure MPLS based solution wherein every customer is provided with a port and a Class of Services mix based on Customer applications. The local access to the Global IP VPN node can be provided through the Qtel Domestic IP MPLS Product or through DDNleased lines.global IP VPN allows customers to establish a simple physical star network topology, while allowing customers to choose different logical topology or network interconnection configurations. This flexibility allows customer to maintain full control over their traffic using routing policies, and reduces overall costs significantly. Simplified Connectivity: Global IP VPN enables customers to create a single next generation multi-service wide-areanetwork (WAN) which can transport Voice, Video and Data traffic reliably, conveniently and economically to multiple global destinations, and hence eliminating the need to have separate inflexible networks for different needs.whether configured as hub and spoke or fully meshed network solution, Global IP VPN simplifies wide area networking and significantly reduces Total Cost of Ownership (TCO) for the customers. Class of Service: Global IP VPN offers very rich traffic engineering and Quality of Service features on its network infrastructure. Qtel provides four classes of services on its MPLS VPN Service as mentioned below CoS1 (Real Time) CoS2 (Business Critical) CoS3 (Business Data) CoS4 (Business Standard) Qtel allows assigning different bandwidth caps for each CoS within the physical port limits and the purchased bandwidth. This allows the customers to optimize costs and performance, allowing higher priority traffic (e.g. Voice, business critical applications) to be carried without performance degradation, while lower priority traffic (e.g. Internet access, file downloads) be provided with leftover bandwidth. Thus, the customer can use its entire bandwidth efficiently and prioritises the data according to his business needs.

6 Traffic Class Managed Services Class Name Traffic Type Suggested Examples CoS 1 Real time Designed to carry high-speed video Streaming video CoS 2 Critical data applications Designed to carry premium business applications CoS 3 Business data applications Designed to carry Data for business applications CoS 4 Business standard applications Designed to carry standard business applications Transactional applications and lowspeed video Database applications, commercial business, , ERP applications File transfer, batch, web browsing and database 3.1 Physical Interfaces Depending upon the customer s requirement and product available, Qtel can provide Optical and Electrical interfaces as detailed below: Optical Interfaces: Qtel support 100FX, 1000SXand 1000LX interfaces. Selections of fiber type include single-mode and multi-mode. SC or LC connectors are also supported Electrical Interfaces: Qtel support 1000BT interfaces. Hand-off is via an RJ-45 jack. The Customer cable type should be minimum 5, Cat 5e or Cat 6.

7 4. Service Level Agreement Qtel Service Level Agreement for Global IP VPN provides commitment on various performance, availability, reliability and incident management parameters which differ on the type of SLA Package as per the table below. Applicability Service Domain SLA Parameter Global IP VPN Service Global IP VPN with Redundant Last Mile Global IP VPN with Redundant Last Mile and Redundant on Active Passive Mode Availability End to End Client Network Availability 99.0% 99.5% 99.8 % Incident Management Incident Management Incident Management Average Response Time - All Faults 1 hours 30 minutes MTTR - P1 Incidents (within city limit) 8 hours 4 hours Average MTTR - P1 Incidents(outside city limit) 12 hours 8 hours 30 Minutes 4 hours 4 hours Incident Management Average MTTR - P2 Incidents 12 hours 8 hours 8 Hours Performance Average Delay(Latency)on the local loop 50 ms 50 ms Performance Average Packet Loss on the local loop 0.5% 0.5%

8 4.2 Optional Add On: Redundancy with Diversity Service for Local Loop ion Description: Subject to feasibility, a Subscriber may choose redundancy with diversity of the local loop portion of the service which duplicates the last mile access from two network points on the Qtel network till the partner s Point of Presence in the Qtel Network. Redundancy is ensured by providing two fibres and diversity by ensuring the two fibres don t share the same trench. The two redundant local loops will terminate on a single on the Partner s Point of Presence. 4.3 Optional Add On: Redundancy with Diversity Service for Local Loop and in an Active - Passive architecture Description: Subject to feasibility, a Subscriber may choose redundancy with diversity of the local loop portion of the service which duplicates of the last mile access from two network points on the Qtel network till the partner s Point of Presence in the Qtel Network. Redundancy is ensured by providing two fibers and diversity doesn t share the same trench. The two redundant local loops will terminate on two physically different son the Partner s Point of Presence on an Active - Passive architecture. ACTIVE ACTIVE /

9 4.4 Conditions: The Subscriber must provide an additional duct from the Subscriber premises to the outside boundary wall of the site and all necessary links from inside the premises to the outside boundary wall for both redundancy options. 5. Charge Rates 5.1 Charging: Global IP VPN tariff is based on and the selected CoS. The charges include One-time Setup fee, Monthly recurring charges and monthly recurring CoS charges Setup charge is applicable only for Global IP VPN, there is no setup charge for different Class of Services The customer premises to Qtel Global IP VPN node shall be provided as National IP VPN. The customer has to pay for this Local Access as per tariff plan B14-01 in addition to B In case of Bandwidth profile mismatch between Global IP VPN port and the local access port, the customer needs to choose the next available port speed from the local IP VPN tariff to match up with the Global IP VPN bandwidth profile

10 One year Price (Global Pricing) Bandwid th Bandwid th One time set up NRC (QAR) MRC (QAR) CoS1 (in addition to ) CoS2 Charge s (in additio n to Charge s) CoS3 (in addition to ) Monthly Recurring CoS 4 (included in ) MRC MRC MRC MRC 128 Kbps 10,000 4,000 2,000 1, Kbps 10,000 5,000 2,500 1, Kbps 10,000 12,000 6,000 3,600 1, Mbps 10,000 14,900 7,450 4,470 2, Mbps 10,000 21,300 10,650 6,390 3, Mbps 10,000 27,300 13,650 8,190 4, Mbps 10,000 34,300 17,150 10,290 5, Mbps 10,000 39,600 19,800 11,880 5, Mbps 10,000 46,300 23,150 13,890 6, Mbps 10,000 48,500 24,250 14,550 7, Mbps 10,000 54,000 27,000 16,200 8, Mbps 10,000 59,600 29,800 17,880 8, Mbps 10,000 65,100 32,550 19,530 9, Mbps 10,000 72,400 36,200 21,720 10, Mbps 10,000 89,200 44,600 26,760 13, Mbps 10, ,100 52,050 31,230 15, Mbps 10, ,200 58,100 34,860 17, Mbps 10, ,300 65,150 39,090 19, Mbps 10, ,900 74,950 44,970 22, Mbps 10, ,400 86,700 52,020 26, Mbps 10, ,900 98,450 59,070 29, Mbps 10, , ,250 66,150 33, Mbps 10, , ,000 73,200 36, Mbps 10, , ,750 80,250 40, Mbps 10, , ,550 87,330 43, Mbps 10, , ,300 94,380 47, Mbps 10, , , , ,715 0

11 Two Year Price(Global Pricing) Bandwid th Bandwid th One time set up NRC (QAR) MRC (QAR) CoS1 (in addition to ) CoS2 Charge s (in additio n to Charge s) CoS3 (in addition to ) Monthly Recurring CoS 4 (included in ) MRC MRC MRC MRC 128 Kbps 10,000 3,600 1,800 1, Kbps 10,000 4,500 2,250 1, Kbps 10,000 10,800 5,400 3,240 1, Mbps 10,000 13,410 6,705 4,023 2, Mbps 10,000 19,170 9,585 5,751 2, Mbps 10,000 24,570 12,285 7,371 3, Mbps 10,000 30,870 15,435 9,261 4, Mbps 10,000 35,640 17,820 10,692 5, Mbps 10,000 41,670 20,835 12,501 6, Mbps 10,000 43,650 21,825 13,095 6, Mbps 10,000 48,600 24,300 14,580 7, Mbps 10,000 53,640 26,820 16,092 8, Mbps 10,000 58,590 29,295 17,577 8, Mbps 10,000 65,160 32,580 19,548 9, Mbps 10,000 80,280 40,140 24,084 12, Mbps 10,000 93,690 46,845 28,107 14, Mbps 10, ,580 52,290 31,374 15, Mbps 10, ,270 58,635 35,181 17, Mbps 10, ,910 67,455 40,473 20, Mbps 10, ,060 78,030 46,818 23, Mbps 10, ,210 88,605 53,163 26, Mbps 10, ,450 99,225 59,535 29, Mbps 10, , ,800 65,880 32, Mbps 10, , ,375 72,225 36, , ,995 78,597 39,299 Mbps 10, , ,570 84,942 42,471 Mbps 10, , ,145 91,287 45,644 Mbps 10,000

12 Three Year Price (Global Pricing) Bandwid th Bandwid th One time set up NRC (QAR) MRC (QAR) CoS1 (in addition to ) CoS2 Charge s (in additio n to Charge s) CoS3 (in addition to ) Monthly Recurring CoS4 (included in ) MRC MRC MRC MRC 128 Kbps 10,000 3,200 1, Kbps 10,000 4,000 2,000 1, Kbps 10,000 9,600 4,800 2,880 1, Mbps 10,000 11,920 5,960 3,576 1, Mbps 10,000 17,040 8,520 5,112 2, Mbps 10,000 21,840 10,920 6,552 3, Mbps 10,000 27,440 13,720 8,232 4, Mbps 10,000 31,680 15,840 9,504 4, Mbps 10,000 37,040 18,520 11,112 5, Mbps 10,000 38,800 19,400 11,640 5, Mbps 10,000 43,200 21,600 12,960 6, Mbps 10,000 47,680 23,840 14,304 7, Mbps 10,000 52,080 26,040 15,624 7, Mbps 10,000 57,920 28,960 17,376 8, Mbps 10,000 71,360 35,680 21,408 10, Mbps 10,000 83,280 41,640 24,984 12, Mbps 10,000 92,960 46,480 27,888 13, Mbps 10, ,240 52,120 31,272 15, Mbps 10, ,920 59,960 35,976 17, Mbps 10, ,720 69,360 41,616 20, Mbps 10, ,520 78,760 47,256 23, Mbps 10, ,400 88,200 52,920 26, Mbps 10, ,200 97,600 58,560 29, Mbps 10, , ,000 64,200 32, , ,440 69,864 34,932 0 Mbps 10, , ,840 75,504 37,752 0 Mbps 10, Mbps 10, , ,240 81,144 40,572 0

13 5.2 Optional Fees for Redundancy as per clause 4.2: Customers are charged an additional monthly fee (after any applicable discounts set out in paragraph 5.1) as follows: Product Local Loop Redundancy (not for the complete Global IP VPN Service) First Class SLA 40% of the applicable monthly fee of the local loop charges (as per tariff plan B14-01, clause First Class SLA) 5.3 Optional Fees for Redundancy as per clause 4.3:Customers are charged an additional monthly fee (after any applicable discounts set out in paragraph 5.1) as follows; Product Local Loop and Redundancy (not for the complete Global IP VPN Service) First Class SLA 40% of the applicable monthly fee of the local loop and the charges (as per tariff plan B14-01, clause First Class SLA and charges as specified in 5.2 above) 5.4 Upgrade/Downgrade Policy: A Subscriber upgrading or downgrading between packages will do so without paying any extra charge. A new contract term would commence for the changed requirement. 5.5 Change of Location: Subject to feasibility, a Subscriber may change the location where the Service is provided and will be liable to pay the applicable installation fee for the local access only. 5.6 Temporary Subscriptions: Qtel would allow temporary subscription for the service for temporary use such as exhibitions, conferences and symposiums. All temporary Subscriptions are subject to feasibility. For the temporary subscription, Qtel would charge a setup fee and a minimum one month rental only. 6. Service Provider obligations 6.1 Commencement of Service: The service shall commence from the date of activation of service. 6.2 Responsibility for service: Qtel is responsible for service only up to theqtel Demarcation point at the building and shall not be responsible for any quality of service, continuity of service or other matters impacted by subscriber cabling, equipment or other facilities (not provided by Qtel) beyond this point. 6.3 Service Provisioning Time: If the customer location is feasible from a network perspective, Qtelwill endeavor to provision the services within a lead time of 4-6 week from the date of the release of Purchase Order. 6.4 Service availability and limits: Certain factors, such as network changes, traffic volume, transmission limits, service outages, technical limitations, signal strength, customer device,

14 terrain, structures, weather, or other conditions that may arise from time to time, may interfere with actual service quality and availability.. Global IP VPN may not be available in the subscriber s area, their specific location or may not be compatible with their specific landline connection 6.5 Discontinuation:Qtel reserves the right to discontinue the circuit temporarily or permanently if the use of the circuit, in Qtel s reasonable judgment, is causing or is likely to cause substantial impairment to Qtel s regular public services and in any such case Qtel shall give the Subscriber the maximum length of notice, practicable in the prevailing circumstances, of any intended discontinuation of the circuit under this clause. No rental shall be paid for the period of such discontinuation.qtel may need to discontinue service for a variety of reasons, such as maintenance, circuit interruptions or in the event of an emergency when capacity in the cable is reduced for any reason, such as cable failure, and private circuits are required to be re-used to convey priority emergency traffic.

15 7. Subscriber obligations 7.1 Minimum service period: The service will be provided for a minimum service period ofone (1)year from the date of activation. 7.2 Cancellation: If a Subscriber terminates the service they will be liable to pay a cancellation fee calculated as follows; In the event of a subscriber terminating prior to the expiry of the minimum service period, will be liable to pay the full charges for duration of the minimum service period In the event of a commitment period for more than one (1) year, a Subscriber terminating prior to expiry of the term, but after the minimum service period, will be liable for any discounts received In the event of a commitment period for more than one (1) year, a Subscriber terminating prior to expiry of the commitment period and prior to the expiry of the minimum service period, will be liable to pay a cancellation fee equivalent to the monthly fees for the remaining minimum service period, and for any discount received. 7.3 Connection to the circuit: The Subscriber shall bear all the costs of connection of the circuit at each terminal by landline or otherwise to the Subscriber s corresponding premises and shall provide at its own cost all communication equipment and ancillary devices necessary for its use of the circuit The subscriber shall comply with any reasonable request by Qtel concerning the configuration of the subscriber s data devices and/or the use of the service The Subscriber hereby undertakes not to connect or permit to be connected to any terminal of the circuit of any equipment, apparatus or device which causes or is likely to cause damage to or interference with the circuit or any terminal thereof and to allow access to the Subscriber s premises as agreed with the Subscriber by a duly authorized representative of Qtel for the purpose of inspecting the equipment, apparatus and devices therein in connection with the Services provided to the Subscriber. 7.4 Use of the circuit: The Subscriber shall use the circuit only for purposes strictly relating in all respects to its business and in particular the Subscriber shall not use or allow the use of the circuit to provide unlicensed telecommunications services or for any other unlawful activity. 7.5 Assignment: The Subscriber shall not assign; transfer, sublet, charge or otherwise part of any of its rights and obligations under the Service Agreement without the prior written consent of Qtel, which will not be withheld unreasonably. * * * END OF TARIFF * * *

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