Cisco IP Phone Accessories

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1 Accessories Overview for Cisco IP Phone 8800 Series with Multiplatform Firmware, on page 1 Connect the Footstand, on page 2 Secure the Phone with a Cable Lock, on page 3 External Speakers and Microphone, on page 3 Headsets, on page 3 Accessories Overview for Cisco IP Phone 8800 Series with Multiplatform Firmware In the table, an indicates support for a particular phone model and a dash () indicates no support. Table 1: Accessory Support for the Cisco IP Phone 8800 Series with Multiplatform Firmware Accessory Type Cisco IP Phone 8811 and Cisco Accessory Cisco IP Phone 8800 Key Expansion Module Addon module Supports up to 2 Supports up to 3 expansion expansion modules. modules. Wall Mount Kit Footstand Cable Lock Cisco Headset 531 and Standard RJ9 Cisco Headset 532 USB Adapter ThirdParty Accessories 1

2 Connect the Footstand Accessory Type Cisco IP Phone 8811 and Headsets: See Third Party Headsets, on page 4. This section includes information about each headset type. Analog Analog Wideband Bluetooth USB Electronic Hookswitch See Note 1. See Note 2. Microphones: See External Speakers and Microphone, on page 3. External PC Speakers: See External Speakers and Microphone, on page 3. External PC Note When you use the Electronic Hookswitch (EHS): The EHS connects to the Cisco IP Phone 8811, 8841, and 8845 with the auxiliary port. The EHS connects to the Cisco IP Phone 8851, 8861, and 8865 with the auxiliary port, the USB port, or with Bluetooth. Connect the Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. Step 1 Step 2 Step 3 Insert the connectors into the slots. Press the footstand until the connectors snap into place. Adjust the angle of the phone. 2

3 Secure the Phone with a Cable Lock Secure the Phone with a Cable Lock You can secure your phone with a laptop cable lock up to 20 mm wide. Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Take the looped end of the cable lock and wrap it around the object to which you want to secure your phone. Pass the lock through the looped end of the cable. Unlock the cable lock. Press and hold the locking button to align the locking teeth. Insert the cable lock into the lock slot of your phone and release the locking button. Lock the cable lock. External Speakers and Microphone External speakers and microphones are plugandplay accessories. You can connect an external PCtype microphone and powered speakers (with amplifier) on the Cisco IP Phone by using the line in/out jacks. Connecting an external microphone disables the internal microphone and connecting an external speaker disables the internal phone speaker. Note Using poor quality external audio devices, playing loudspeakers at very loud volumes, or placing the microphone very close to the loudspeaker may result in undesirable echo for other parties on your speakerphone calls. Headsets Important Headset Safety Information High Sound Pressure Avoid listening to high volume levels for long periods to prevent possible hearing damage. When you plug in your headset, lower the volume of the headset speaker before you put the headset on. If you remember to lower the volume before you take the headset off, the volume will start lower when you plug in your headset again. Be aware of your surroundings. When you use your headset, it may block out important external sounds, particularly in emergencies or in noisy environments. Don t use the headset while driving. Don t leave your headset or headset cables in an area where people or pets can trip over them. Always supervise children who are near your headset or headset cables. 3

4 Cisco Headset 500 Series Cisco Headset 500 Series The Cisco Headset 531 and Cisco Headset 532 are two headsets that are developed for Cisco products and services. The 531 headset features a single earpiece, and offers lightweight comfort. The 532 headset features two earpieces for use in a noisy environment or busy office. The Cisco 500 Headset Series uses one of two connectors with the Cisco IP Phone 8800 Series with Multiplatform Firmware: RJ9 connector Use it with Cisco IP Phones such as 79xx, 78xx, and 88xx that have a headset port. USB headset adapter Provides enhanced call control and currently supports the 8851, 8861, and 8865 Cisco IP Phone models. The Cisco Headset USB Adapter is available for use with the Cisco Headset 531 and 532. With the adapter, you can test your headset, and customize your bass and treble, gain or microphone volume, and sidetone or feedback settings. The adapter also retains your settings if you switch between phones. The Cisco Headset 500 Series offers a more enhanced experience with: Incall indicators: LEDs on an ear plate Simplified call controls Customized audio The adapter makes it easy to use basic and advanced call features. With a single tap of the adapter button, you can answer an incoming call. A quick double tap, and an incoming call is sent to your voic account. Tap once and enter the phone number using your phone keypad to make a call. Another single tap places your active call on hold. Press and hold for 2 seconds, and your call ends. The Cisco USB adapter is supported on Cisco IP Phone 8851, 8861, and 8865 with Multiplatform Firmware. To check your phone model, press Applications, press Status, and select Product information. The Product name field shows your phone model. The Cisco Headset 531 and Cisco Headset 532 require Multiplatform Firmware Release 11.1(2) and higher. Upgrade your phones to the latest firmware before using these headsets. Figure 1: Cisco Headset USB Adapter Third Party Headsets Cisco Systems performs internal testing of thirdparty headsets for use with Cisco IP Phones. But Cisco does not certify or support products from headset or handset vendors. 4

5 Headset Configuration on Your Phone Headsets connect to your phone using either the USB or the auxiliary port. Depending upon your headset model, you have to adjust your phone's audio settings for the best audio experience, including the headset sidetone setting. If you have a thirdparty headset, and you apply a new sidetone setting, then wait one minute and reboot the phone so the setting is stored in flash. The phone reduces some background noise that a headset microphone detects. You can use a noise canceling headset to further reduce the background noise and improve the overall audio quality. If you are considering a thirdparty headset, we recommend the use of good quality external devices; for example, headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of headsets and their proximity to other devices, such as mobile phones and twoway radios, some audio noise or echo may still occur. Either the remote party or both the remote party and the Cisco IP Phone user may hear an audible hum or buzz. A range of outside sources can cause humming or buzzing sounds; for example, electric lights, electric motors, or large PC monitors. Note Sometimes, use of a local power cube or power injector may reduce or eliminate hum. Environmental and hardware inconsistencies in the locations where Cisco IP Phones are deployed mean that no single headset solution is optimal for all environments. We recommend that customers test headsets in the intended environment to determine performance before making a purchasing decision to deploy on a large scale. You can use only one headset at a time. The mostrecently connected headset is the active headset. Headset Configuration on Your Phone Cisco Headset 531 and 532 Customization Upgrade the Headset Software If you use your Cisco Headset 531 and Cisco Headset 532 with the Cisco USB adapter, then you can customize your headset's bass and treble, gain or microphone volume, and sidetone or feedback settings. You can also test your headset settings to see if they suit your needs. Your customers can use the Cisco IP Phone 8800 Series Multiplatform Phones User Guide to make and store headset adjustments with the Cisco Headset and the USB adapter. The Cisco USB adapter is supported on Cisco IP Phone 8851, 8861, and You can upgrade the firmware in your Cisco Headset 500 Series. The headset settings are not erased by a phone reset. The upgrade rule supports HTTP and TFTP protocols. Cisco provides you with the headset ML file. If the software version in the file is greater than the software on your headset, the upgrade happens when you plug the headset USB adapter into the phone. Before you begin Access the phone administration web page. See Access the Phone Web Page. 5

6 Audio Quality Step 1 Step 2 Step 3 Click Voice > Provisioning. Select the Cisco Headset Upgrade Rule field found in the Cisco Headset Firmware Upgrade section. Specify the TFTP or HTTP protocol, an IP address of the headset upgrade device, and the name of the headset ML file. Enter the values as a single string in the Cisco Headset Upgrade Rule field. Caution Do not change the headset ML file contents. Example: Step 4 Step 5 Unplug the Cisco 531 Headset or Cisco Headset 532 from the phone. Plug the headset into the phone to start the upgrade. The headset upgrade finishes in about 10 seconds. Audio Quality Beyond physical, mechanical, and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective, and we cannot guarantee the performance of any headsets. However, various headsets from leading headset manufacturers are reported to perform well with Cisco IP Phones. For additional information, see accessories.html Analog Headsets The phone cannot detect when an analog headset is plugged in. For this reason, the analog headset displays by default in the Accessories window on the phone screen. Displaying the analog headset as the default allows users to enable wideband for the analog headset. USB Headsets Select a USB Headset Wired and wireless USB headsets are supported. You can connect one USB headset (or the base station for a wireless headset) to either the back USB port (if your phone has this port) or to the side USB port. You can only plug in one USB headset. If you are using an analog headset, you can switch to your USB headset by using the Accessories window of the phone. Step 1 On your phone, press Applications. Step 2 Select Status. 6

7 Stop Using a USB Headset Step 3 Step 4 Select Accessories. Press the Navigation cluster, up or down, to select the USB headset. Stop Using a USB Headset You can stop using your USB headset and select a different headset in the Accessories window of the phone. Step 1 On your phone, press Applications. Step 2 Select Status. Step 3 Select Accessories. Step 4 Press the Navigation cluster, up or down, to select a different headset. Wireless Headsets You can use most wireless headsets with your phone. For a list of supported wireless headsets, see Refer to your wireless headset documentation for information about connecting the headset and using the features. Bluetooth Wireless Headsets For a list of supported headsets, see endpoints_accessories.html. Bluetooth enables lowbandwidth wireless connections within a range of 30 feet (10 meters). The best performance is in the 3 to 6foot (1 to 2meter) range. Bluetooth wireless technology operates in the 2.4 GHz band, which is the same as the b/g band. Cisco IP Phones use a shared key authentication and encryption method to connect up to fifty headsets, one at a time. The last connected headset is used as the default. Pairing is typically performed once for each headset. After a device is paired, the Bluetooth connection is maintained as long as both devices (phone and headset) are enabled and within range of each other. The connection typically reestablishes itself automatically if either of the devices powers down then powers up. However, some headsets require user action to reestablish the connection. The Bluetooth icon indicates that Bluetooth is on, regardless of whether a device is connected or not. Potential interference issues can occur. We recommend that you reduce the proximity of other b/g devices, Bluetooth devices, microwave ovens, and large metal objects. If possible, configure other devices to use the a channels. Use a, n or ac that operates in the 5 GHz band. 7

8 Bluetooth Wireless Headsets For a Bluetooth wireless headset to work, it does not need to be within direct lineofsight of the phone. However, some barriers, such as walls or doors, and interference from other electronic devices, can affect the connection. When headsets are more than 30 feet (10 meters) away from the Cisco IP Phone, Bluetooth drops the connection after a 15 to 20second timeout. If the paired headset comes back into range of the Cisco IP Phone and the phone is not connected to another Bluetooth headset, the inrange Bluetooth headset automatically reconnects. For certain phone types that operate in powersave modes, the user can wake up the headset by tapping on the operational button to initiate the reconnect. You must enable the headset and then add it as a phone accessory. The phone supports various Handsfree Profile features that enable you to use handsfree devices (such as Bluetooth wireless headsets) to perform certain tasks without handling the phone. For example, instead of pressing Redial on the phone, users can redial a number from their Bluetooth wireless headset by following instructions from the headset manufacturer. These handsfree features apply to Bluetooth wireless headsets that are used with the Cisco IP Phone 8851 and 8861: Answer a call End a call Change the headset volume for a call Redial Caller ID Divert Hold and accept Release and accept Handsfree devices may differ as to feature activation. Device manufacturers may also use different terms when referring to a feature. Important Only one headset type works at any given time. If you use both a Bluetooth headset and an analog headset that are attached to the phone, enabling the Bluetooth headset disables the analog headset. To enable the analog headset, disable the Bluetooth headset. Plugging a USB headset into a phone that has Bluetooth headset enabled disables both the Bluetooth and analog headset. If you unplug the USB headset, you can either enable or disable the Bluetooth headset to use the analog headset. Users can set their Bluetooth headset as the preferred headset, even when a USB headset is connected to the phone. On the phone, the user selects Applications > User preferences > Audio preferences > Preferred audio device and chooses Bluetooth as the preferred audio device. For information about how to use your Bluetooth wireless headset, see: Cisco IP Phone 8845, 8851, 8861, and 8865 Multiplatform User Guide User guides provided with your headset 8

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