This chapter explains the tests and procedures to identify printer failures and to verify that repairs have corrected the problem.

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1 3. Diagnostic aids This chapter explains the tests and procedures to identify printer failures and to verify that repairs have corrected the problem. Accessing service menus Access the following menus to identify problems with the printer and run diagnostic tests. Diagnostics Menu Configuration Menu 2. Press and hold the 3 and 6 buttons simultaneously. 4. Release the buttons after 10 seconds. 2. Press and hold the 2 and 6 buttons simultaneously. 4. Release the buttons after 10 seconds. The Diagnostics Menu group consists of menus, settings, and operations that are used to diagnose various printer problems. Note: While the Diagnostics Menu Group is active, all host interfaces are offline. See Entering Diagnostics Menus on page 3-2 for more information. The Configuration Menu group contains a set of menus, settings, and operations which are infrequently required by a user. Generally, the options made available in this menu group are used to configure a printer for operation. See Entering Configuration Menu on page 3-33 for more information. Diagnostic aids 3-1

2 Diagnostics Menus Entering Diagnostics Menus Available tests 2. Press and hold the 3 and 6 buttons simultaneously. 4. Release the buttons after 10 seconds. Tests appear on the LCD in the order shown: MOTOR TESTS See MOTOR TESTS on page 3-5. Finisher Motor Tests Sub paddle solenoid Media eject clutch Stapler unit mtr Bridge unit drv mtr Motor (entrance/paddle) Motor (buffer/transport) Motor (exit) Media eject clamp mtr Media eject mtr Punch unit mtr Fin diverter solenoid Fin Buffer solenoid Punch carriage shift mtr Front tamper mtr Rear tamper mtr Stapler carriage mtr Stacker lift mtr Printer Motor Tests Transport mtr 2TM/TTM drv mtr 2TM/TTM Clutch HCF transport mtr HCF pick solenoid MPF/Transport mtr Fuser cooling fan PC unit cooling fan Toner add mtr Drum unit Registrat clutch 3-2 MFP Service Manual

3 Tray 1 feed mtr Tray 2 feed mtr Tray 3 feed mtr Tray 4 feed mtr Tray 5 feed mtr MPF pick solenoid Duplex drv mtr Diverter solenoid Exit 2 cooling fan Tray 1 lift mtr Tray 2 lift mtr Tray 3 lift mtr Tray 4 lift mtr Tray 5 lift mtr Exit 1 shift mtr Exit 2 shift mtr Exit 2 drive mtr Scanner Motor Tests Feed drv mtr Exposure lamp Scanner cooling fan Reg drv Scanner drv Inverter solenoid Pick roll position mtr PRINT TESTS See PRINT TESTS on page 3-6. Tray 1 Tray 2 Tray 3 Tray 4 Tray 5 (if installed) MP Feeder Printing Quality Test Pages See Print Quality Test Pages on page 3-6. HARDWARE TESTS Panel Test See Panel Test on page 3-7. Button Test See Button Test on page 3-7. DRAM Test See DRAM Test on page 3-8. CACHE Test See CACHE Test on page 3-9. Parallel Wrap Test See Parallel Wrap on page 3-9. DUPLEX TESTS Quick Test See Quick Test on page Sensor Test See Sensor Test (duplex) on page INPUT TRAY TESTS Diagnostic aids 3-3

4 Feed Tests See Feed Tests on page Sensor Test See Sensor Test (input tray) on page OUTPUT BIN TESTS Feed Tests See Feed Tests (output bins) on page Feed To All Bins See Feed To All Bins on page Sensor Test See Sensor Test (output bin) on page FINISHER TESTS Staple Test See Staple Test on page Hole Punch Test See Hole Punch Test on page Feed Tests See Feed Tests (Finisher) on page Sensor Tests See Sensor Test (Finisher) on page BASE SENSOR TESTS See BASE SENSOR TEST on page Cover and Door Devices Exit Level Media Path DEVISE TESTS See DEVICE TESTS on page Quick Disk Test Disk Test/Clean PRINTER SETUP Defaults See Defaults on page Printed Page Count See Printed Page Count on page Permanent Page Count See Permanent Page Count on page Serial Number See Serial Number on page Engine Setting 1 to 4 See Engine Setting 1 to 4 on page Model Number See Model Name on page Configuration ID See Configuration ID on page Edge to Edge See Edge to Edge on page Parallel Strobe Adjustment Parallel Strobe Adjustment (Par S Strobe Adj) on page EVENT LOG Display Log See Display the Event Log on page Print Log See Print the Event Log on page Clear Log See Clear the Event Log on page SCANNER TESTS ASIC Test See ASIC Test on page Feed Test See Feed Test on page Scanner Manual Registration See Scanner Manual Registration on page Sensor Tests See Sensor Test (Scanner Tests) on page Exit Diagnostics Menu See Exiting Diagnostics Menu on page MFP Service Manual

5 Configuration Menu Entering Configuration Menu 2. Press and hold the 2 and 6 buttons simultaneously. 4. Release the buttons after 10 seconds. Available menus Maintenance Count Value See Maintenance Counter Value on page Reset Maintenance Counter See Reset Maintenance Counter on page REGISTRATION See REGISTRATION on page Top Margin Tray 1 Left Margin Tray 2 Left Margin Tray 3 Left Margin (if installed) Tray 4 Left Margin (if installed) Tray 5 Left Margin (if installed) Quick Test See Quick Test on page Print Quality Pages See Print Quality Pages (Configuration Menu) on page SIZE SENSING See SIZE SENSING on page Tray 1 Sensing Tray 2 Sensing Tray 3 Sensing (if installed) Tray 4 Sensing (if installed) Tray 5 Sensing (if installed) Statement/A5 See A5/Statement on page Executive/B5 See B5/Executive on page Panel Menus See Panel Menus on page PPDS Emulation See PPDS Emulation on page Factory Defaults See Energy Conserve on page Energy Conserve See Energy Conserve on page Min Copy Memory See Min Copy Memory on page Format Fax Storage See Format Fax Storage on page EVENT LOG See EVENT LOG (Configuration Menu) on page ADF Edge Erase See ADF Edge Erase on page FB Edge Erase See FB Edge Erase on page Paper Prompts See Paper Prompts on page Envelope Prompts See Envelope Prompts on page Jobs On Disk See Jobs On Disk on page Disk Encryption See Disk Encryption on page Diagnostic aids 3-33

6 Wipe Disk See Exiting Configuration Menu on page Font Sharpening See Font Sharpening on page Require Standby See Require Standby on page Short edge Printing See Short Edge Printing on page Tray Low Message See Tray Low Message on page LES Application See LES Applications on page Key Repeat Initial Delay See Key Repeat Initial Delay on page Key Repeat Rate See Key Repeat Rate on page Exiting Configuration Menu See Exiting Configuration Menu on page MFP Service Manual

7 Maintenance Counter Value The Maintenance Page Count is used to track general printer usage. A print job containing a single printed side will increment the Maintenance Count by one while a print job containing two printed sides (a duplex print job) will increment it by two. Whenever this count reaches 300,000, the printer posts an intervention and a status indicator, 80 scheduled maintenance, that notifies the user that scheduled maintenance is recommended. To view the Maintenance Counter Value, touch Maintenance Counter Value from the Configuration Menu. The panel displays the current value of the maintenance counter as illustrated below: vga Maintenance Counter Value: 20? Back Touch Back to return to the Configuration Menu. After installing the required maintenance kit, reset this count to zero. Reset Maintenance Counter After scheduled maintenance, reset the Maintenance Counter. To reset the maintenance page counter to zero: 1. Touch Reset Maintenance Counter from the Configuration Menu. 2. Reset Maintenance Counter appears in the header and Yes and No appears in a menu below the header. 3. To cancel the reset operation, touch Back or No. All other button presses are ignored. 4. To initiate the reset operation, touch Yes. Diagnostic aids 3-35

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