HP LaserJet 5200/5200L Series printers Service Manual

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1 HP LaserJet 5200/5200L Series printers Service Manual

2

3 HP LaserJet 5200 Series printers Service Manual

4 Copyright and license 2006 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Trademark credits Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation. Linux is a U.S. registered trademark of Linus Torvalds. PostScript is a trademarks of Adobe Systems Incorporated. UNIX is a registered trademark of The Open Group. Energy Star and the Energy Star logo are U.S. registered marks of the United States Environmental Protection Agency. Edition 1, 3/2006 Part number Q

5 Table of contents 1 Product information Quick access to printer information... 2 Printers at a glance... 3 HP LaserJet 5200 Series printers... 3 Features at a glance... 4 Walkaround... 6 Control-panel overview... 8 Printer software Printer drivers Driver Autoconfiguration Update Now HP Driver Preconfiguration Additional drivers Opening the printer drivers Software for Macintosh computers Installing Macintosh printing system software for networks Installing Macintosh printing system software for direct connections (USB) To remove software from Macintosh operating systems Software for networks HP Web Jetadmin UNIX Linux Utilities HP Easy Printer Care Software Embedded Web server Other components and utilities Selecting print media Supported media sizes Supported media types Installation and configuration What is in the box Identification Model and serial numbers Site requirements Physical specifications Space requirements Input/Output (I/O) configuration iii

6 Parallel configuration USB configuration Connecting the USB cable Network configuration Manually configuring TCP/IP parameters from the control panel Setting an IP address Setting the subnet mask Setting the default gateway Disabling network protocols (optional) To enable or disable IPX/SPX To enable or disable AppleTalk To disable DLC/LLC Enhanced I/O (EIO) configuration HP Jetdirect EIO print servers Connecting to a network or a computer Installing printer memory To install printer memory Checking DIMM installation Installing CompactFlash cards Checking CompactFlash installation Enabling memory (Windows only) Maintenance Managing supplies Approximate print-cartridge replacement intervals Managing the print cartridge Print-cartridge life expectancy Print-cartridge storage HP print cartridges HP policy on non-hp print cartridges Print-cartridge authentication HP fraud hotline and Web site Checking supply levels To check supplies by using the control panel To check supplies by using HP Web Jetadmin To check supplies using the embedded Web server Replacing supplies and parts Supply replacement guidelines Life expectancy of consumable parts Changing the print cartridge To change the print cartridge Cleaning the printer Cleaning the printer manually Cleaning the paper path using the printer control panel Cleaning spilled toner Vacuum specifications Theory of operation Engine control system Power-on sequence iv

7 Motors, fans, and solenoids Laser/scanner system Pickup-and-feed-system Cassette (tray 2) pickup mechanism Multipurpose-tray (tray 1) pickup mechanism Jam detection Image-formation system Image-formation process Latent-image formation block Step 1: primary charging Step 2: laser-beam exposure Development block Step 3: developing Transfer block Step 4: image transfer Step 5: separation from the drum Fixing block Step 6: fusing Drum-cleaning block Step 7: drum cleaning Print cartridge Print-cartridge activation Removal and replacement Removal and replacement strategy Introduction Required tools Types of screws Service approach Before performing service After performing service Parts removal order Customer self-repair parts Tray 1 pickup roller Tray 2 pickup roller Tray 2 separation pad Tray 3 retard roller Tray 3 pickup and feed rollers Formatter CompactFlash cards DIMMs Control-panel overlay Duplexer External doors, covers, and panels Right cover Lower back cover Face-up bin Top cover Left cover Left front cover v

8 Face-down cover Tray Right front cover Right lower cover DC controller cover Cartridge door unit Control panel Internal assemblies Laser/scanner Formatter Fuser Cassette-paper pickup unit Face-down delivery unit Main motor Fuser motor Main fan Sub fan Registration unit Transfer roller Paper-feed unit Printed circuit assemblies (PCAs) DC controller High-voltage power supply Low-voltage power supply PCA Duplexer Duplexer Duplexer left cover Duplexer right cover Duplexer top cover Duplexer back cover Duplexer feed motor Duplexer fan Duplexer PCA sheet feeder sheet feeder front cover sheet feeder left front cover sheet feeder left cover sheet feeder right front cover sheet feeder right cover sheet feeder rear dust cover sheet feeder paper-pickup unit sheet feeder lifter drive unit sheet feeder drive unit sheet feeder drive PCA sheet feeder pickup motor Troubleshooting Introduction Basic troubleshooting checklist Factors that affect printer performance vi

9 Troubleshooting flowchart Step 1: Does READY appear on the control-panel display? Step 2: Can you print a configuration page? Step 3: Can you print from a program? Step 4: Does the job print as expected? Step 5: Does the printer select the trays? Solving general printing problems Control-panel message types Control-panel messages Replacement-parts configuration Formatter and DC controller Formatter (new) DC controller (new or previously installed in another printer) Formatter Guidelines for using paper Printing special pages Data collection General paper-path troubleshooting Paper-path checklist Jams in tray Jams in tray 2 or the optional 500-sheet feeder Common causes of jams Jam locations Jam recovery Clearing jams Clearing jams from the input-tray areas Clearing jams from the print-cartridge area Clearing jams from the output-bin areas Clearing jams from the optional duplexer Solving repeated jams Troubleshooting print-quality problems Print-quality problems associated with media Print-quality problems associated with the environment Print-quality problems associated with jams Image-defect examples Light print (partial page) Light print (entire page) Specks Dropouts Lines Gray background Toner smear Loose toner Repeating defects Repeating image Misformed characters Page skew Curl or wave Wrinkles or creases Vertical white lines vii

10 Tire tracks White spots on black Scattered lines Blurred print Random image repetition Interface troubleshooting Communication checks AUTOEXEC.BAT standard configurations Parallel MS-DOS commands Printer Job Language (PJL) commands... [Enter] UEL... COMMENT... INFO CONFIG... INFO ID... INFO USTATUS... INFO PAGECOUNT... JOB... EOJ... ECHO... USTATUS JOB=ON/OFF... USTATUSOFF Changing printer-control-panel configuration settings Changing control-panel settings To change a control-panel setting Show address Tray-behavior options Sleep Delay Personality Clearable warnings Auto continue Cartridge low Cartridge-out response Jam recovery RAM disk Language Fuser modes Using the control-panel menus To use the menus Show Me How menu Retrieve Job menu Information menu Paper Handling menu Configure Device menu Printing submenu Print Quality submenu System Setup submenu I/O submenu Resets submenu Diagnostics menu viii

11 Service menu Tools for troubleshooting Using the configuration page Using the embedded Web server Accessing the embedded Web server Information tab Settings tab Setting the real-time clock Networking tabs Other links Configuration pages Configuration page HP embedded Jetdirect page Paper-handling configuration page Finding important information on the configuration page Print the supplies status page Print the usage page Print the file directory page Print the PCL font list page Print the PS font list page Diagnostics Embedded HP Jetdirect LEDs Heartbeat LED Printer resets Cold reset To perform a cold reset NVRAM initialization To initialize NVRAM Perform the self test Save + Restore Replacing the formatter and the DC controller Replacing the formatter only Replacing the DC controller only Service menu (service PIN codes) Service ID Restoring the Service ID Converting the Service ID to an actual date Test pages Engine-test page Formatter-test page Troubleshooting network printing problems Troubleshooting common Windows problems Troubleshooting common Macintosh problems Troubleshooting Linux problems Troubleshooting common PostScript problems General problems Parts and diagrams Parts How to use the parts lists and diagrams ix

12 Types of screws Related documentation and software Accessories and supplies External panels and covers Internal components Paper-feed assembly Face-up delivery assembly Face-down delivery assembly PCAs Fuser Cassette (tray 2) Cassette (tray 2) paper-pickup assembly sheet feeder cassette (tray 3) sheet feeder, cassette, external panels and covers sheet feeder internal components sheet feeder paper-pickup assembly sheet feeder drive assembly sheet feeder lifter-drive assembly sheet feeder PCA Duplexer Duplexing PCA assembly Duplexing-feed drive assembly Alphabetical parts list Numerical parts list Appendix A Printer specifications Electrical specifications Power-consumption specifications Acoustic specifications Operating-environment specifications Appendix B Product warranty Hewlett-Packard Limited Warranty Statement Availability of support and service HP maintenance agreements Next-Day Onsite Service Appendix C Regulatory statements FCC regulations Declaration of conformity Safety statements Laser safety Canadian DOC regulations EMI statement (Korea) VCCI statement (Japan) Power cord statement (Japan) Laser statement for Finland Index x

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