The Buyer s Guide to wireless headsets. Freedom to perform on every call For professionals who talk and listen for a living

Transcription

1 The Buyer s Guide to wireless headsets Freedom to perform on every call For professionals who talk and listen for a living

2 The Power of Wireless Conversation Why go wireless? The freedom to perform on every call Increase productivity by moving to wireless Jabra professional wireless headsets give your team the freedom to perform. Free from wires. Free from desks. Free to resolve calls faster, first time. Busy professionals who talk to customers for a living need a high performance, flexible headset solution to deliver valuable customer conversations - wherever they happen to be. 93% report they are more productive with a wireless headset Jabra YouGov Study, 2012 Jabra is a leader in sound technology in fact, we launched the first wireless headset. Our engineers create and test world-leading sound solutions from our accredited sound lab in Denmark. Resolve complex calls faster with easy access to expert colleagues and information Introducing wireless headsets can give your team the freedom to resolve even complex calls faster through easier access to expertise. This could mean talking to colleagues with specialist knowledge; consulting a physical file or document; or reaching out to a manager for advice. This helps solve more customer issues faster, first time, reducing the need for call transfers or call backs. Never miss an important customer call No longer just for customer service employees, wireless headsets are increasingly popular for professional staff such as financial advisors, consultants, bankers and lawyers who often work around their office, away from their desks. A professional wireless headset that connects to multiple phones is the ideal way to make sure these workers avoid missing an important customer call. Did you know? 44% of corded headset users report their productivity is negatively impacted by being restricted to their desk. Jabra Call Centric Study,

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5 What can wireless headsets do for you? Benefits of going wireless Going wireless can result in increased productivity for your organization and higher customer satisfaction, as calls are resolved more efficiently. Your employees will also appreciate not being tethered to their desks and having a more flexible headset solution. 89% of consumers have stopped doing business with a company after they experienced poor customer service. Customer Experience Impact Report by Harris Interactive /RightNow Potential benefits... to your organization Shorter call handling time Ability to take more calls Increased first call resolution Increased employee engagement... to your customer Issues can be resolved faster Less need for transfers or call backs Increased customer satisfaction Making the case Wireless headsets can make sense for your business and have the potential to transform your customer experience along the way. The catch? Wireless headsets will always be more expensive than the corded variety. But if they deliver improved performance, then it can be an investment worth making. Evaluate your key customer service challenges: 1. Average call handling time Are call durations increasing because of complexity or longer hold times? 2. Call transfers Are more calls being transferred or escalated than you would expect? 3. Missed calls Does your team have higher than expected levels of missed calls? Wireless headsets can help drive improvements in these and other key areas. Individual circumstances vary dramatically so the best way to quantify potential benefits for your organization can be to run an on-site pilot program with Jabra. 5

6 Buyer s Checklist Factors to consider when evaluating wireless headsets. Review this with your Jabra representative to see which headsets best suit your needs. Audio quality Does the microphone have noise cancellation? Customers want to hear you not the entire office. Does the headset offer hearing protection? This is particularly important for intensive all-day use. Do you need DECT security certification? This protects against eavesdropping on important calls. Are there mono and duo options? Some of your users may want to block out noise from the office, others may need to tune into colleagues conversations. Build and user friendliness How long is the talk time? Is there a fast charge option for a quick boost? Customer-facing staff need all-day battery life. Can the headsets be easily used at different desks? This is important for staff in hot-desking or hoteling environments. Do your staff need to take calls from more than one phone? Some models enable you to take calls from multiple phones on the same headset, so avoiding missed calls. How user friendly is the design? Staff want headsets that work with minimal set-up time. Comfort and ergonomics Is the headset comfortable for all day wear? How heavy is it? Can the boom arm be easily adjusted to comfortably fit each user and be moved out of the way when not on a call? Are there different wearing options to choose from? Easy deployment and service How easy would mass deployment be? Are mass deployment services chargeable or free? How extensive is the headset management software offered? Is this chargeable or free? Is a comprehensive warranty included? Jabra offers a wide range of professional wireless headsets that deliver these benefits. To learn more, please visit 6

7 So far it is the best professional headset I have used in the office. I work as an engineer so I am on the phone all day, I have the binaurial headset and it makes it very easy to blot out the noises in the office and focus on the call Tim Gray, 2016 Jabra Pro 9400 user The headset is brilliant. Call quality is fantastic. It s also extremely reliable and works 100% as advertised. The range is great, staff are able to walk around the office while on the phone. The battery is great too. Chrisso, 2016 Jabra Pro 9400 user What our customers are saying about the Jabra Pro Series * I was surprised that this headset worked as good and even better than my corded. Anyway, the wireless transmission seems to be very good. People in the other end can hear me very well. The noise-cancelling is really good! All in all a very good headset! Staffan, Jabra Pro 900 user Crystal clear audio, easy to use controls, no problems with people on the other end hearing me, great range, keeps charge for days, easy to use overall. Highly recommended! Tim, 2016 Jabra Pro 900 user Use it all the time for my mobile, PC and desk phone. One of my workmates said that you can normally tell when someone is on a headset and he had no idea I was! Excellent Headset, 2016 Jabra Pro 9400 user * Selection of customer reviews of Jabra products taken from 7

8 Try us Jabra offers a free on-site trial program for eligible customers, enabling you to experience the true value of wireless headsets. Please contact your local Jabra representative for details. 8

9 Go wireless with Jabra headsets Crystal clear conversation even in noisy open plan offices Jabra Pro Series wireless headsets deliver the style, performance and comfort needed for today s demanding customer service environments. With a wide range of wireless product options and wearing styles, with Jabra there s a wireless headset for everyone. Choose from: The Jabra Pro 9400 Series A premium professional wireless headset with world class sound that works with all your phones Take calls from multiple phones directly on the headset 1 Protect calls with Jabra patented pairing and DECT Security certification Premium sound with up to 150 meters range and 10+ hours battery life To learn more about the Jabra Pro 9400 Series, please visit jabra.com/pro9400 Jabra Pro 9465 Duo The Jabra Pro 900 Series An easy-to-use, professional wireless headset with world class sound Take calls from the deskphone directly on the headset Clear sounding calls with noise canceling microphone and HD voice Up to 120 meters range and 8+ hours battery life To learn more about the Jabra Pro 900 Series, please visit jabra.com/pro900 Jabra Pro 9450 Mono Works with 1 : Desk phone, softphone, smartphone and tablet 1 Variant dependent Jabra Pro 920 Duo 9

10 Discover how you can unlock the Power of Wireless Conversation at jabra.com/powerofwireless Jabra has sought in good faith to put together the information provided herein on the basis of the necessary, available and appropriate information at the time of its creation. Any reference in this brochure is of a general nature and should be verified before any purchase or other activity. Jabra is not responsible for any claims arising from errors or outdated information that appears in this brochure. The Bluetooth trade name and logos are owned by Bluetooth SIG, Inc. and any use of such trademarks by Jabra is under license. (Jabra reserves the right to change designs and individual depictions at any time without notice).