Lexmark CS820, CX820, CX825, CX860 & C6160, XC6152, XC8155, XC8160. Product Study Guide

Transcription

1 Lexmark CS820, CX820, CX825, CX860 & C6160, XC6152, XC8155, XC8160 Product Study Guide

2 This Page Is Intentionally Left Blank Lexmark Product Study Guide 2 V1.2

3 Edition: February 2016 Revision: 1.2 Authors: Alain Peter Lim; Katherine Roberts The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time. References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user s responsibility. Trademarks Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PCL is a registered trademark of the Hewlett-Packard Company. All other trademarks are the property of their respective owners Lexmark International, Inc. All rights reserved. Lexmark Product Study Guide 3 V1.2

4 This Page Is Intentionally Left Blank Lexmark Product Study Guide 4 V1.2

5 Table of Contents Laser Printer Naming Convention... 8 Product Model Overview... 9 TLI, Type and Serial Number Location New Feature Highlights Control Panel Accessibility Firmware Functions Other Key Hardware Features Hardware Configuration Single-Function Product (CS820) Base Printer Base Printer with Options Multi-Function Products (CX820/CX825/CX860) Base Printer with Options Base Printer Options: CS820 & CX820, CX825, CX Input Options Output Options Furniture and Other Options Electronic Options Supplies: CS820 & CX820, CX825, CX Toner Cartridge, Developer, Photoconductor Consumable Parts & Maintenance Kits: CS820 & CX820, CX825, CX Consumable Parts Maintenance Kits Fuser Maintenance Kit Roller Kit Automatic Document Feeder (ADF) Maintenance Kit Theory of Operation Electrophotographic Process EP Process Flowchart Basic Layout Internal EP Cross-sectional Development Toner Cartridge Photoconductor Lexmark Product Study Guide 5 V1.2

6 Developer Imaging Unit (Developer + Photoconductor) Contacts: Cartridge and Imaging Unit (Developer + Photoconductor) Paper Path and Transport Print Engine Print Engine Paper Path Print Engine Bins and Tray System Print Engine Roller System Print Engine Sensor System Paper Path and Transport ADF Scanner ADF Scanner Paper Path ADF Scanner Rollers, Tray, and Bin System ADF Scanner Sensor System Paper Path and Transport Staple Finisher Staple Finisher Sections Staple Finisher Paper Path Staple Finisher Feed System Staple Finisher Compiler Feed and Alignment System Staple Finisher Compiler Exit System Paper Path and Transport Multiposition Staple, Hole Punch Finisher (MSHPF) MSHPF Sections and Paper Path MSHPF Sectional Systems Menu Tree and Access CS82x/C6160 Customer Menu CS82x/C6160 Service Menus Diagnostic Menu Configuration Menu Invalid Engine Mode Recovery Mode Safe Mode (EverReady Mode) Service Engineer (SE) Menu CX820/XC6152, CX825/XC8155 & CX860/XC8160 Customer Menu CX820/XC6152, CX825/XC8155 & CX860/XC8160 Service Menus Diagnostic Menu Configuration Menu Invalid Engine Mode Recovery Mode Safe Mode (EverReady Mode) Lexmark Product Study Guide 6 V1.2

7 Service Engineer (SE) Menu Print Quality Diagnostic Tips Paper Orientation General Print Quality Hot Tips and Tricks Complex Parts and Procedures Guidelines nd Transfer Belt Controller Board / Secure Element SIM Card Control Panel EP, Developer, Toner Add Gearbox Fuser / Transfer Module Gearbox Laser (Printhead) Left Door Assembly LVPS PC Drive Motors Smartchip Interface Board Toner Contacts Toner Drop Tubes Transfer Belt Contact Major Component Location Enhanced Wiring Diagram Acronyms & Terms Lexmark Product Study Guide 7 V1.2

8 Laser Printer Naming Convention The chart below outlines the naming convention of Lexmark Laser Printers based on a 5-digit identifier. CS820de n d e h x f m t p SUFFIX CONVENTION Network Duplex etask Hard Drive High Capacity Input Tray Finisher Mailbox Tray Hole Punch Model: Identifies the specific model within a class and generation Gen: Generation of product introduced in the class Class: The higher the number, the greater level of performance and duty cycle S for Single-Function and X for Multifunction C for Color and M for Monochrome Lexmark Product Study Guide 8 V1.2

9 Product Model Overview PRODUCT MODEL LEXMARK CS820 C6160 LEXMARK CX820 XC6152 LEXMARK CX825 XC8155 LEXMARK CX860 XC8160 FUNCTIONS Print Print, Copy, Scan, Fax CONNECTIVITY Standard: 10Base-T / 100Base-TX / 1000Base T / USB-B 2.0 Certified Hi-Speed (Type B) Options: ISP: Parallel (SPR Only), Serial, Fiber, X Wireless w/ NFC PRINT SPEED Letter, Tray 1 Simplex: 60 PPM Duplex: 60 SPM Simplex: 52 PPM Duplex: 52 SPM Simplex: 55 PPM Duplex: 55 SPM Simplex: 60 PPM Duplex: 60 SPM PRINT SPEED A4, Tray 1 Simplex: 57 PPM Duplex: 57 SPM Simplex: 50 PPM Duplex: 50 SPM Simplex: 52 PPM Duplex: 52 SPM Simplex: 57 PPM Duplex: 57 SPM DUTY CYCLE 150K pages 100K pages 150K pages 200K pages TTFP Time from Ready Mode Mono: 6 seconds Color: 7 seconds Mono: 8 seconds Color: 9 seconds Mono: 6 seconds Color: 7 seconds Mono: 6 seconds Color: 7 seconds SECURE ELEMENT SIM CARD Optional Optional Optional Standard FUSER TYPE DESKEW TYPE Belt Fuser with Heatpipe Technology Bump Align with Reference Edge Belt Fuser with Heatpipe Technology Bump Align with Reference Edge Belt Fuser with Heatpipe Technology Bump Align with Reference Edge SCANNER TYPE None Color Flatbed Scanner with ADF SCAN TECHNOLOGY N/A Charge Coupled Device (CCD) Belt Fuser with Heatpipe Technology Bump Align with Reference Edge ADF TYPE None Single Pass Duplex (DADF Duplex Automatic Document Feeder) with two CCDMs SCAN SPEED Letter / A4 N/A Simplex: 60 PPM / 57 PPM Duplex: 120 SPM / 114 SPM Simplex: 60 PPM / 57 PPM Duplex: 120 SPM / 114 SPM Simplex: 60 PPM / 57 PPM Duplex: 120 SPM / 114 SPM FLATBED RESOLUTION N/A 1200 dpi ADF RESOLUTION N/A 300 and 600 dpi TTFC ADF / Flatbed N/A Letter: 8.9 sec / 7.3 sec A4: 9.0 sec / 7.4 sec Letter: 8.7 sec / 7.2 sec A4: 8.8 sec / 7.4 sec Letter: 8.2 sec / 6.8 sec A4: 8.4 sec / 7.1 sec Lexmark Product Study Guide 9 V1.2

10 TLI, Type and Serial Number Location The Top Level Indicator (TLI), Machine Type and the Serial Number are printed on a sticker label located at the lower left of the main body frame behind the Standard 550-Sheet Tray (Tray 1). Note: The tray has to be pulled out to see the sticker label. TLI, Machine Number, Serial Number Lexmark Product Study Guide 10 V1.2

11 New Feature Highlights Control Panel Touch sensitive graphical user interface plus hard buttons (including the sleep/ hibernate button), soft power, and one status indicator LED 4.3, 7.0 or 10.1 diagonal Color LCD Touchscreen Headset jack and volume control The operator panel located on the front of the device, and has an infinite position tilt mechanism. The positions range between 90 to 20 from horizontal. Accessibility Integrated Voice Guidance Accessible touchscreen navigation (complements keyboard navigation) Expanded language support for Voice Guidance (from 5 to 30) Expanded Voice Guidance support for esf apps (from 5 to 11) Accessible EWS page (works with screen readers / Assistive Technology) Software, firmware, and pubs designed to address WCAG 2.0 AA requirements Expanded Voice Guidance support for op panel menus / settings Operator panel improvements for contrast and tactility Buttons and keys raised above surrounding bezel Raised icons on buttons for tactile identification (Start, Stop, Home, Power, Cancel, Pause, Backspace) Button contrast and text contrast/size improvements Headphone jack and volume control buttons are located on the front panel Tilt-able op panels for better viewing from multiple positions, especially seated position Tray and access door labels No pinch paper adjustment guides Firmware Functions (At Product Launch) Usability Panel UI Gen5 UI Compelling new UI, alignment with modern user experiences Multi-touch capable operator panel Remote Op Panel via standard VNC clients EWS redesign Consistency of use Easier device configuration WCAG 2.0 accessibility Lexmark Product Study Guide 11 V1.2

12 Settings report displaying only changed (non-default) settings Wireless Setup Wizard in network setup Admin menus OCR (excluding DBCS) Scan Enhancements Improved Electronic Deskew defaults to OFF Smart Image Pipe architecture Improved speed for page-level jam recovery Full speed mixed originals Auto color detect for scans ( , FTP, etc.) Note: Available in firmware upgrade post launch Role based access controls Ease of use for user access control Security Enablement Breach mitigation Moving processes off of root (emulators, network, security) Lexmark Secure Element SmartCard Protect encryption keys for hard disk Protect device certificates Provide true random number generation to meet next-gen FIPS and CC requirements Customer-installable option Unified integrated Address Book Common admin management for internal & esf app contacts Configuration via EWS Supports Device Quotas app Common Criteria certification Solutions Enablement PKI/SCAC support Embedded OCR Performance improvements Improved accuracy Better accessibility via enhanced PDF output Embedded MRC (WC Equivalent) Folder Browse support AccuRead Automate support Incremental enhancements over WC EC4.x Service & MPS- Enablement Mirroring of all licenses Keystone Supplies Analytics Functional parity with previous generation EC5 Enhanced information available in new architecture/implementation Predictive/Proactive Management Functional parity with Winner s Circle EC5 Healthcheck for color print engines and scanner Ability to push Healthcheck data Lexmark Product Study Guide 12 V1.2

13 Diagnostics Menu available from Ready state Printing Note: Enhancements available in firmware upgrade post launch isys document filter support Directly print MS Office documents from thumb-drive and pullprint No automatic format sniffing on data ports PFOs (DLEs) FormsMerge, BarCode, Prescribe available at GA IPDS available 3/16/16 Secure Forms support will be available in firmware upgrade post launch Microsoft Web Services support for Windows 8.1/10 Serial ISP Connectivity Mobile Enablement Wireless ISP at 2.4 and 5GHz Dynamic NFC Similar to static tag (read-only) but reprogrammable by device Allows for new data to be presented to mobile devices in the future Airprint V1.4 More rigorous Apple certification (scan, USB, fax) Mopria 1.2 Print only Emerging industry standard, specs being developed for cert process Google Cloud Print 2.0 support Firmware and esf App combination Other Key Hardware Features Dual Component Development (DCD) Technology New Pick System New Processor Touch screens Green Micro Lexmark Secure Element New technology used in EP process which the toner and carrier beads are mixed in the developer unit that is composed of a mix auger, pickup auger and magnetic roller. Improve reliability, broad range of media supported from standard trays Faster processing time to improve overall performance Support multi-touch Allows for ultra-low energy usage Standard on CX860 for a higher level of security built-in Available on all models. Lexmark Product Study Guide 13 V1.2

14 Hardware Configuration Single-Function Product (CS820) Base Printer Standard Bin Control Panel 1 Standard 550-Sheet Tray Multipurpose Feeder Base Printer with Options Staple Finisher 2 Standard 550-Sheet Tray Optional 550-Sheet Tray Optional 2200-Sheet Tray Caster Base Note: 1 2 CS820 has 4.3 Neonode Color Touch Panel Compatible ONLY with CX820 Lexmark Product Study Guide 14 V1.2

15 Multi-Function Products (CX820/CX825/CX860) Base Printer Automatic Document Feeder Flatbed Scanner Standard Bin Proximity Sensor 1 Control Panel 2 Standard 550-Sheet Tray Multipurpose Feeder Base Printer with Options Staple Finisher 3 Optional 550-Sheet Tray 5 Lexmark Product Study Guide 15 V1.2

16 Mailbox Horizontal Paper Transport Keyboard Professional Finisher 4 (Multiposition Staple, Hole Punch Finisher (MSHPF)) Optional 550-Sheet Tray 5 Caster Base Note: Proximity sensor is available in CX825 and CX860 ONLY CX820 has 7 Neonode Color Touch Panel; CX825/CX860 have 10.1 Neonode Color Touch Panel Compatible ONLY with CX825/CX860. This option is not supported if another finisher is installed This option is not supported if another finisher is installed Three 550-Sheet Trays can be substituted by an Optional 2200-Sheet Tray Lexmark Product Study Guide 16 V1.2

17 Options: CS820 & CX820, CX825, CX860 Input Options 550 Sheet Tray This optional input source installs beneath the printer, and it holds approximately 550 sheets of (20 lb.) paper. Multiple optional Trays are supported simultaneously Sheet Tray This optional input source is designed to be installed beneath the printer. Utilizing a new elevator design, this option holds approximately 2200 sheets of (20 lb.) paper. Use of the 2200-Sheet Tray requires the Caster Base (Furniture). Output Options Staple Finisher The CS820/CX820 uses a different staple finisher from the CX825/CX860. Professional Finisher (Multiposition Staple, Hole Punch Finisher (MSHPF)) This finisher supports 2 device/finisher height configurations: a) SHORT = Device + Two 550-Sheet Trays + Caster Base b) TALL = Device + Three 550-Sheet Trays OR 2200-Sheet Tray + Caster Base Lexmark Product Study Guide 17 V1.2

18 Horizontal Paper Transport This mechanism conveys paper from the printer's exit to an attached output option. Mailbox This option provides additional output capacity and multiple output destinations. Furniture and Other Options Caster Base This stand with casters (wheels) adds safety, support and movement to CS820/CX8xx devices configured with multiple or large input sources. This is a must for any configuration that includes the 2200-Sheet Tray. A fully configured unit is movable with a maximum of 20 lb. force. Devices with a caster base should be installed on level floor surfaces, but can accommodate uneven floors up to +/- 12mm. Keyboard A panel of systematically arranged keys by which a user operates a device. Non-Contact Card Reader This electronic device reads and transfers data from various portable memory storage devices. Lexmark Product Study Guide 18 V1.2

19 Electronic Options Application Solutions Note: Only one firmware solution card may be installed in the printer at a time. Each application solution card contains 256mb of User Flash Compatible with: Lexmark CS820/CX820/CX825/CX860 Connectivity Options Forms and Bar Code Card Using this card, solution providers can build powerful printing applications to convert existing data into a modern, stylish form containing variable text, images and industry standard bar codes. Card for IPDS This provides configuration flexibility and compatibility for AFP/IPDS printing on TCP/IP LAN printers. PRESCRIBE Card It enables the device to understand print and data formatting instructions sent in PRESCRIBE commands. Built-In Connectivity The device is ship with 10/100/1000 Base TX Ethernet onboard the controller card and a USB-B 2.0 High-speed device port in back of the printer. It also include (1) USB-A 2.0 High-Speed host port on the front of the device and (1) USB-A 2.0 High- Speed host port on the back of the device. Direct USB Printing and Scanning Direct USB connectivity allows individuals to print files directly to the Printer/MFP or scan files directly from the MPF, using an approved USB flash memory device. Cables Parallel cable (P/N ) This cable allows the user to connect one machine with an optional parallel interface card installed to one host machine. Note: The optional parallel interface card has delayed availability and will not be available at product launch. USB cable (P/N ) This cable allows the user to connect one laser printer to one host machine. The cable provides a USB A connector for the host machine and a USB B connector for the printer. Memory Options DDR3 The device uses DDR3 (Double Data Rate Type Three) DRAM memory options. The device not compatible with the DDR1 or DDR2 memory options used in previous generations. Lexmark Product Study Guide 19 V1.2

20 Supplies: CS820 & CX820, CX825, CX860 Toner Cartridge, Developer, Photoconductor Black (K) Toner Cartridge Cartridge that contains black (K) toner and can be replaced. Cyan, Magenta, Yellow (CMY) Toner Cartridge Cartridge that contain Cyan, Magenta, Yellow (CMY) toner Developer Kit A kit containing three (3) developer units: Cyan, Magenta and Yellow Note: Photoconductor The printer part that is written on by the laser, picks up toner from the developer unit, and then transfers toner to the paper. Contains the photoconductor drum. Waste Toner Bottle This bottle serves as receptacle or container for excess toner. Lexmark Product Study Guide 20 V1.2

21 Supply Item Average Yield, In Pages Ships with Devices Non-Return Program Aftermarket Version Available Black Toner Cartridge Up to CS820, CX820, N/A CX825, CX860 Cyan, Magenta, Yellow Toner Cartridge Up to CS820, CX820 N/A Cyan, Magenta, Yellow High Yield Toner Cartridge Cyan, Magenta, Yellow, Extra High Yield Toner Cartridge Cyan, Magenta, Yellow, Extra High Yield Toner Cartridge Black Extra High Yield Toner Cartridge Cyan, Magenta, Yellow, Ultra High Yield Toner Cartridge Black Ultra High Yield Toner Cartridge Cyan, Magenta, Yellow, Black Developer Unit 4 Return Program Aftermarket Version Available CS820, CX820, CX825, CX860 CS820, CX820, CX825, CX860 Up to CX825, CX860 CX820 CX820, CX825, CX860 Up to 22,000 1 No CS820 CS820, CX820, CX825, CX860 3 Up to 22,000 1 No CX820 CX825, CX860 Up to 33,000 1 No CS820, CX820, CX825 CS820, CX820, CX825, CX860 Up to 55,000 1 CX860 CX860 Up to 50,000 No XC8160 XC8160 Up to 55,000 1 CX860 CX860 No Up to 50,000 XC8160 XC8160 Up to 300,000 2 Yes CS820, CX820, CX825, CS820, CX820, CX825, (1 ea. CMYK) CX860 CX860 Color Developer Kit 4 Up to 300,000 2 CS820, CX820, CX825, CS820, CX820, CX825, No Per Developer Unit CX860 CX860 Photoconductor Unit 5 Up to 175,000 2 CS820, CX820, CX825, Yes (4) N/A CX860 Photoconductor Unit 5 Up to 175,000 2 CS820, CX820, CX825, (3-Pack) No N/A Per PC Unit CX860 Black Developer and PC Unit Combo Pack Color (CMY) Developer and PC Units Combo Pack 6 Up to 175,000 2 Per PC Unit / Up to 300,000 2 For Black Developer Unit Up to 175,000 2 Per PC Unit / Up to 300,000 2 Per Developer Unit Waste Toner Bottle 115,000 No No CS820, CX820, CX825, CX860 N/A N/A CS820, CX820, CX825, CX860 CS820, CX820, CX825, CX860 1 Average continuous cartridge black or continuous composite CMY declared cartridge yield up to this number of standard pages in accordance with ISO/IEC Actual yield will vary considerably based upon many factors. See for more info. 2 Developer and Photoconductor Estimated Yields are based on 3 simplex Letter/A4-size pages per print job at approximately 5% coverage. Actual Yield may vary considerably based on other factors such as job size, duplex vs. simplex printing, device speed, paper size and feed orientation, toner coverage, tray source and average print job complexity. 3 The Extra High Yield CMY Return Program Toner Cartridges designed for CS820 are also compatible with CX820, CX825, and CX860. This may be useful for those customers who have a mixed fleet. Cartridge yield claims are the same for all device models. Lexmark will not actively market the cross compatibility of Return Program Toner Cartridges in sales literature. Also, note that the Return Program Toner Cartridges designed for CX825 and CX860 models are NOT compatible with CS820 or CX Developer Units are available as single units for Cyan, Magenta, Yellow, and Black, or in a Color Developer Kit, containing 3 developer units: Cyan, Magenta, and Yellow. 5 Photoconductor Units are available as a single unit, or in a 3-pack. They are not sold by specific color. 6 Color (CMY) Developer and PC Unit Combo Pack contains a Photoconductor Unit 3 Pack and 1 ea. of the Cyan, Magenta, and Yellow Developer Units. Lexmark Product Study Guide 21 V1.2

22 Consumable Parts & Maintenance Kits: CS820 & CX820, CX825, CX860 The CS820, CX820, CX825, and CX860 use a belt fuser. The belt fuser does not need a fuser wiper. All fusers will be Customer Replaceable Units (CRUs). No tools are needed to replace the fuser. The CS820/CX820/CX825/CX860 will post a message when the fuser rated life is reached. The customer may clear the end of life message and continue printing but to ensure best print quality, a Fuser Maintenance Kit should be installed at this time. Note: It is important to install the correct Fuser Maintenance Kit for the type of fuser that is installed in the printer. This fuser type (a two digit code) can be determined by: 1. Printing the menus page and referencing the fuser type in the Device Information section. 2. Physically checking the type two digit code on the fuser a. Viewable from the front of the fuser by removing the cartridge and IU. b. Viewable from the rear of the fuser by opening the rear door 3. Refer to the Report/Device Information section of the embedded web server Consumable Parts Description Maintenance Interval (In Pages) V Fuser 300K* V Fuser 300K* Media Pick Roller 300K* Transfer Roller Separation Roller Transfer Belt ADF Media Pick Roller ADF Separation Roller ADF Feed Belt 300K 300K 300K 200K (Scanned Pages) 200K (Scanned Pages) 200K (Scanned Pages) *The fuser may reach a life of up to 300K pages based on an average of a 3 page & pause simplex run mode. Because this module is affected by environment, media and duty cycle, actual page count may vary. Lexmark Product Study Guide 22 V1.2

23 Maintenance Kits Fuser Maintenance Kit The kit consists of the following items: Fuser Transfer Roller Pick Roller Assembly (3 each) Separator Roller Assembly (3 each) Roller Kit The kit consists of the following items: Transfer Roller Pick Roller Assembly (3 each) Separator Roller Assembly (3 each) Note: This kit will only be needed for special applications where the fuser does not reach the rated life. In these applications a maintenance message will be displayed at 200,000 page intervals to replace the Roller Kit. For most applications the rollers will be replaced when the Fuser Maintenance Kit is installed. Automatic Document Feeder (ADF) Maintenance Kit The kit consists of the following items: ADF Media Pick Roller ADF Separation Roller ADF Feed Belt Description Maintenance Interval (In Pages) Fuser Maintenance Kit (Letter) 300K* Fuser Maintenance Kit (A4) 300K* Roller Kit 300K* ADF Maintenance Kit 200K (Scanned Pages) *The fuser may reach a life of up to 300K pages based on an average of a 3 page & pause simplex run mode. Because this module is affected by environment, media and duty cycle, actual page count may vary. Lexmark Product Study Guide 23 V1.2

24 Theory of Operation Electrophotographic Process EP Process Flowchart EXPOSE DEVELOP CHARGE IMAGING UNIT CLEAN FIRST TRANSFER TRANSFER BELT CLEAN SECOND TRANSFER FUSE PAPER Lexmark Product Study Guide 24 V1.2

25 Basic Layout Side loading dual component system Toner Cartridges are located on top, directly below the output paper tray Toner is fed from the cartridge to the developer using the fresh toner channel system. This system is buried in the rear of the machine The transfer belt is located directly below the cartridges Imaging units sit below transfer in left to right order K, M, C, Y The developer unit contains a Magnetic Roller (instead of a Developer Roller) which does not contact the surface of the Transfer Module The Image process is a Tandem (in-line) architecture The Printhead (laser) is at the base of the printer No erase Lamps Black only retract (BOR) - For black and white print jobs, only the K imaging unit needs to be engaged with the transfer belt. For colorless printing, the C, M, and Y first transfer rollers inside the transfer belt retract to move away from the C, M, and Y photoconductor rollers. As a result, image transfer only occurs on the K imaging unit. The motor (black only retract) controls the positions of the first transfer rollers. Toner Cartridges Paper Path Transfer Belt Imaging Units (Developer+Photoconductor) Printhead (Laser) Front Door Black only Retract (BOR) Motor Lexmark Product Study Guide 25 V1.2

26 Internal EP Cross-sectional Toner Cartridges (K, M, C, Y) Fuser 2 nd Transfer Roller Photoconductor Developer Imaging Unit Printhead (Laser) Lexmark Product Study Guide 26 V1.2

27 Development For CS/CX8xx, Dual Component Development (DCD) technology is used to charge and develop toner into an image. DCD lowers power consumption, heat generation and less thermal stress on toner. It also enables long life supplies, high print quality and higher reliability. Image Zn St Brush Charge Roll ITM Belt PC Drum Laser Trim Bar Magnetic Roller Pickup Auger Toner + Carrier Beads Mix Auger Developer Unit Toner Cartridge Toner + Carrier Beads (Dual Component) Toner from Cartridge added to Toner/Carrier Bead Mixture in Developer Unit Gapped interfaces Dev Mix Brush on Magnetic Roll Surface 7um Toner on 30um Metal Carrier beads PC Drum Magnetic Roll Lexmark Product Study Guide 27 V1.2

28 Toner Cartridge Keying Cover Toner Driving Paddle Falling Paddle With Magnet Latch Release Toner Metering Auger Toner Outlet & Shutter With Interlock Mechanism Driving Paddle Falling Paddle Metering Auger Magnet Hall Sensor 1 (6 o clock) Daystar PCBA Lexmark Product Study Guide 28 V1.2

29 Photoconductor 40mm PC Drum Photoconductor Unit Developer Auger Functions Add Toner to existing Developer Mix the two components (toner and carrier) quickly Maximize the number of toner/carrier interactions without damaging either Present an even layer of developer to the magnetic roller Developer Unit Developer filled Racetrack Toner Addition Port Mix Auger Toner Concentration Sensor Developer Turn New Toner Pickup Auger Lexmark Product Study Guide 29 V1.2

30 Imaging Unit (Developer + Photoconductor) Multi-piece Component System o Photoconductor Unit and Developer Unit (separate units) o Photoconductor and Developer (combined into one unit) The Developer uses a Magnetic Roll (Mag Roll) as the Developer Roll; does not contact the surface of the Photoconductor Photoconductor Drum Magnetic Roller Carrier + PE CPT Znst Bar Znst Brush Pivoting Cleaner Blade Non-contact charge roll Admix Augers Toner Concentration Sensor Charge roll Cleaner roll Trim Bar 2-Piece Component Unit (Multi-Piece) Photoconductor Unit Developer Unit 1-Piece Component Unit Photoconductor Unit + Developer Unit Lexmark Product Study Guide 30 V1.2

31 Contacts: Cartridge and Imaging Unit (Developer + Photoconductor) Cartridge chip contacts sit in the rear of the machine behind the Cartridges removal is from the back (Complex removal) The Developer chip contacts sit on the contact housing in the rear of the machine behind the Developers The Photoconductor chip contacts sit on the contact housing in the rear of the machine behind the Photoconductor The Imaging Unit (Photoconductor + Developer Assembly) High Volt Contacts sit on the Imaging Unit (IU) Loading Rail near the front The IU Hold Downs are located at the front of the machine Cartridge Chip Contacts IU Hold Downs IU Removal Handle Photoconductor Chip Contacts Contact Housings IU High Voltage Contacts Imaging Unit (IU) IU Loading Rail Lexmark Product Study Guide 31 V1.2

32 Paper Path and Transport Print Engine Print Engine Paper Path Lexmark Product Study Guide 32 V1.2

33 Print Engine Bins and Tray System Bin MPF Tray 1 Lexmark Product Study Guide 33 V1.2

34 Print Engine Roller System Duplex Exit Roller Media Exit Roller Duplex Path Rollers Fuser Decurler Roller Fuser Heat Belt Duplex Path Rollers 2nd Transfer Deskew Roller Isolation Roller Duplex Path Rollers MFP Pick Roller MFP/Pass-through Roller Tray 1 Pick Roller Lexmark Product Study Guide 34 V1.2

35 Print Engine Sensor System Output Bin Sensor Redrive Buckle Sensor Fuser Exit Sensor Fuser Buckle Sensor Duplex Path 1 Sensor Deskew roller exit Sensor Deskew roller entry Sensor Input Sensor Duplex Path 2 Sensor MPF media present Sensor MPF/pass-through Sensor Tray 1 media out Sensor Lexmark Product Study Guide 35 V1.2

36 Paper Path and Transport ADF Scanner ADF Scanner Paper Path ADF Scanner Rollers, Tray, and Bin System Feed Belt Pick Roller Exit Roller ADF Tray Separation Roller Registration Roller 1 st Scan Roller 2 nd Scan Roller ADF Bin Lexmark Product Study Guide 36 V1.2

37 ADF Scanner Sensor System ADF Multi-feed detect sensor ADF Gap Detect Sensor ADF Media Present Sensor ADF Pick Roller Position Sensor ADF Pick Sensor ADF Registration Sensor ADF 1 st Scan Sensor ADF 2 nd Scan Sensor ADF Media Exit Sensor Paper Path and Transport Staple Finisher Staple Finisher Sections Compiler Feed Tamper Bin Lexmark Product Study Guide 37 V1.2

38 Staple Finisher Paper Path Staple Finisher Feed System Transport Roller Staple Finisher Transport Sensor Staple Finisher Transport Motor Transport Gears Lexmark Product Study Guide 38 V1.2

39 Staple Finisher Compiler Feed and Alignment System Aligner Paddle Gears Aligner Paddles Upper Exit Roller Decurl Paddles Stapler Finisher Aligner Paddle Motor (on backside) Upper Exit Roller Tamper Home Sensors Staple Unit Staple Finisher Upper Exit Roller Motors Tamper Motors Tampers Tamper Home Sensors Narrow Media Tamper Sensor Lexmark Product Study Guide 39 V1.2

40 Staple Finisher Compiler Exit System Upper Exit Roller Lower Exit Roller Stapler Finisher Exit Motor Lexmark Product Study Guide 40 V1.2

41 Paper Path and Transport Multiposition Staple, Hole Punch Finisher (MSHPF) MSHPF Sections and Paper Path Horizontal Paper Transport (HPT) 2-Bin Mailbox Finisher Standard Bin Multi position, Staple, Hole Punch Finisher (MSHPF) Lexmark Product Study Guide 41 V1.2

42 MSHPF Sectional Systems Horizontal Paper Transport (HPT) Roller System HPT Exit Roller Hole Punch Exit Roller (from Printer) Transport Rollers Hole Punch Entrance Roller Lexmark Product Study Guide 42 V1.2

43 2-Bin Mailbox Roller System Mailbox Bin 2 Exit Roller Mailbox Bin 2 Mailbox Bin 1 Transport Rollers Mailbox Bin 1 Exit Roller Mailbox Diverter Lexmark Product Study Guide 43 V1.2

44 2-Bin Mailbox Sensor System Mailbox Bin 2 Full Sensor Mailbox Diverter Sensor Mailbox Bin 2 Paper Present Sensor Mailbox Transport Sensor Mailbox Bin 1 Paper Present Sensor Mailbox Bin 2 Full Sensor Lexmark Product Study Guide 44 V1.2

45 Finisher Standard Bin Roller System Finisher Standard Bin Exit Roller HPT Exit Roller Finisher Standard Bin Mid-transport Diverter 1 Mid-transport Roller Mid-transport Diverter 2 Lexmark Product Study Guide 45 V1.2

46 Finisher Standard Bin Sensor System Mid-transport Diverter 2 Sensor Mid-transport Diverter 1 Sensor Finisher Standard Bin Full Sensor Mid-transport Sensor Finisher Standard Bin Paper Present Sensor Finisher Standard Bin Exit Sensor Finisher Standard Bin Near Full Sensor Lexmark Product Study Guide 46 V1.2

47 Finisher Stapler Bin Roller System Mid-transport Diverters Staging Diverter Inner Staging Entrance Rollers Staging Entrance Roller Outer Staging Transport Rollers Complier Tray Finisher Stapler Bin Exit Roller Complier Entrance Roller Finisher Stapler Bin Lexmark Product Study Guide 47 V1.2

48 Finisher Stapler Bin Sensor System Staging Outer Transport 1 Sensor Staging Diverter Home Sensor (not shown) Staging Inner Transport 1 Sensor Staging Outer Transport 2 Sensor Staging Inner Transport 2 Sensor MSHPF Bin Lower Limit Sensor MSHPF Stapler Bin Paper Present Sensor MSHPF Stack Upper Limit Sensor Lexmark Product Study Guide 48 V1.2

49 Menu Tree and Access CS82x/C6160 Customer Menu Device Print Paper Network/Ports USB Drive Preferences Notifications Group Lists Alert Types Anti-Spam Logic Description Suppressing Duplicate Alerts Power Management Information Sent to Lexmark Accessibility Restore Factory Defaults Maintenance Remote Operator Panel Visible Home Screen Icons Site Map Update Firmware About This Printer Layout Finishing Setup Quality Job Accounting Image XPS PDF HTML PostScript PCL PPDS Tray Configuration Media Configuration Bin Configuration Network Overview Wireless AirPrint Ethernet TCP/IP IPv6 SNMP 802.1x IPSec LPD Configuration HTTP/FTP Settings ThinPrint USB Parallel [x] Serial Wi-Fi Direct Flash Drive Print Security Option Card Menu* Reports Help Login Methods Certificate Management Schedule USB Devices Security Audit Log Login Restrictions Confidential Print Setup Disk Encryption Erase Temporary Data Files Solutions LDAP Settings Miscellaneous Menu Settings Page Print Quality Pages Device Print Shortcuts Network Print All Guides Color Quality Guide Connection Guide Information Guide Media Guide Moving Guide Print Quality Guide Supplies Guide * Note: This setting appears only when an optional card is installed. Lexmark Product Study Guide 49 V1.2

50 CS82x/C6160 Service Menus Diagnostic Menu This menu contains advanced settings and operations used for repair, adjustments, and other diagnostic actions. To access Diagnostic Menu: Method 1 POR 1. Turn OFF the printer. 2. Press and hold 3 and 6 simultaneously. 3. Turn ON the printer. 4. Release the buttons when the splash screen appears. Method 2 No POR From the Home screen press * * 3 6 Configuration Menu This menu contains a set of settings and operations which are infrequently required by a user. Generally, the options made available in this menu group are used to configure a printer for operation. To access Configuration Menu: Go to Settings > Device > Maintenance > Configuration Menu Invalid Engine Mode This mode is used if the machine has invalid code and needs the correct code loaded. After entering this mode, the firmware code can be updated. To enter Invalid Engine Mode: 1. Turn OFF the printer. 2. Press and hold 3, 4 and 6 simultaneously. 3. Turn ON the printer. Release the buttons after 10 seconds. Recovery Mode This mode will allow the printer to boot from a secondary set of instructions to allow a code flash to the printer. Code can be flashed from a PC by USB. To enter Recovery Mode: 1. Turn OFF the printer. 2. Press and hold 7 and 8 simultaneously. 3. Turn ON the printer. Release the buttons after 10 seconds. Lexmark Product Study Guide 50 V1.2

51 Safe Mode (EverReady Mode) This mode will allow the printer to boot from a secondary set of instructions to allow a code flash to the printer. This mode will allow the printer to temporarily have minimal print capabilities. In this mode, the printer can only do the following: Only do simplex jobs Ignore the duplex sensor and bin full sensor Ignore all input options except Tray 1 and MP Feeder Ignore staple function Ignore fold function To enter Safe Mode: 1. Turn OFF the printer. 2. Press and hold 7 and 6 simultaneously. 3. Turn ON the printer. Release the buttons after 10 seconds. Service Engineer (SE) Menu This menu contains settings for fine tuning settings, reporting and other advanced features. To access SE Menu: Method 1 1. From the Home screen press * * 4 1 Method 2 1. Navigate to Networks/Ports > Standard Network > Standard Network Setup. 2. Press and hold 6, 7, and 9 simultaneously. Method 3 1. In a web browser on a host PC, add /se to the printer IP address. Example: Lexmark Product Study Guide 51 V1.2

52 CX820/XC6152, CX825/XC8155 & CX860/XC8160 Customer Menu Device Print Paper Copy Fax Preferences Notifications Group Lists Alert Types Anti-Spam Logic Description Suppressing Duplicate Alerts Power Management Information Sent to Lexmark Accessibility Restore Factory Defaults Maintenance Remote Operator Panel Visible Home Screen Icons Site Map Update Firmware About This Printer Layout Finishing Setup Quality Job Accounting Image XPS PDF HTML PostScript PCL PPDS Tray Configuration Media Configuration Bin Configuration Copy Defaults Fax Mode Analog Fax Setup Fax Server Setup FTP Network/Ports USB Drive Security Preferences Notifications Group Lists Alert Types Anti-Spam Logic Description Suppressing Duplicate Alerts Power Management Information Sent to Lexmark Accessibility Restore Factory Defaults Maintenance Remote Operator Panel Visible Home Screen Icons Site Map Update Firmware About This Printer Layout Finishing Setup Quality Job Accounting Image XPS PDF HTML PostScript PCL PPDS Network Overview Wireless AirPrint Ethernet TCP/IP IPv6 SNMP 802.1x IPSec LPD Configuration HTTP/FTP Settings ThinPrint USB Parallel [x] Serial Wi-Fi Direct Flash Drive Scan Flash Drive Print Login Methods Certificate Management Schedule USB Devices Security Audit Log Login Restrictions Confidential Print Setup Disk Encryption Erase Temporary Data Files Solutions LDAP Settings Miscellaneous Option Card Menu* Reports Help Menu Settings Page Print Quality Pages Device Print Shortcuts Fax Network Print All Guides Color Quality Guide Connection Guide Copy Guide Guide Information Guide Media Guide Moving Guide Print Quality Guide Scan Guide Supplies Guide Lexmark Product Study Guide 52 V1.2

53 CX820/XC6152, CX825/XC8155 & CX860/XC8160 Service Menus Diagnostic Menu This menu contains advanced settings and operations used for repair, adjustments, and other diagnostic actions. **New for the 2015 e-task Printers you can access Diagnostics directly from the Customer Menus (see Method 2) or the traditional way. To access Diagnostic Menu: Method 1 POR 5. Turn OFF the printer. 6. Press and hold 3 and 6 simultaneously. 7. Turn ON the printer. 8. Release the buttons when the splash screen appears. Method 2 No POR From the Home screen press * * 3 6 Configuration Menu This menu contains a set of settings and operations which are infrequently required by a user. Generally, the options made available in this menu group are used to configure a printer for operation. To access Configuration Menu: Go to Settings > Device > Maintenance > Configuration Menu **New for the 2015 etask Printers you can access Configuration Menu directly from the Customer Menus. Invalid Engine Mode This mode is used if the machine has invalid code and needs the correct code loaded. After entering this mode, the firmware code can be updated. To enter Invalid Engine Mode: 4. Turn OFF the printer. 5. Press and hold 3, 4 and 6 simultaneously. 6. Turn ON the printer. Release the buttons after 10 seconds. Recovery Mode This mode will allow the printer to boot from a secondary set of instructions to allow a code flash to the printer. Code can be flashed from a PC by USB. To enter Recovery Mode: 4. Turn OFF the printer. 5. Press and hold 7 and 8 simultaneously. 6. Turn ON the printer. Release the buttons after 10 seconds. Lexmark Product Study Guide 53 V1.2

54 Safe Mode (EverReady Mode) This mode will allow the printer to boot from a secondary set of instructions to allow a code flash to the printer. This mode will allow the printer to temporarily have minimal print capabilities. In this mode, the printer can only do the following: Only do simplex jobs Ignore the duplex sensor and bin full sensor Ignore all input options except Tray 1 and MP Feeder Ignore staple function Ignore fold function To enter Safe Mode: 4. Turn OFF the printer. 5. Press and hold 7 and 6 simultaneously. 6. Turn ON the printer. Release the buttons after 10 seconds. Service Engineer (SE) Menu This menu contains settings for fine tuning settings, reporting and other advanced features. To access SE Menu: Method 1 2. From the Home screen press * * 4 1 Method 2 3. Navigate to Networks/Ports > Standard Network > Standard Network Setup. 4. Press and hold 6, 7, and 9 simultaneously. Method 3 2. In a web browser on a host PC, add /se to the printer IP address. Example: Lexmark Product Study Guide 54 V1.2

55 Print Quality Diagnostic Tips Paper Orientation Before diagnosing print quality problems, take a moment to understand the concepts below. This will prevent confusion when diagnosing or escalating a problem. Know your paper orientation when diagnosing a print quality issue. References to direction such as horizontal and vertical must be made holding the paper in portrait orientation (long edges to the left and right) with the printed side facing you. Don t hold the paper in landscape orientation. This is a PORTRAIT Orientation This is a LANDSCAPE Orientation Know the direction of the print when diagnosing a print quality issue. References to the Process or the Scan direction refer to the direction in which the paper travels through the printer. LEF (Long Edge Fed) - Refers to paper that is fed into the printer on the long edge side. SEF (Short Edge Fed) - Refers to paper that is fed into the printer on the short edge side. Scan or Scanning is the direction in which the LED or laser writes to the Process is the paper s direction through the printer that corresponds to the rotation of the photoconductors. Lexmark Product Study Guide 55 V1.2

56 General Print Quality Hot Tips and Tricks If paper jams and feed problems are encountered, follow the tips and simple rules of thumb which may solve the issue easily and quickly. Possible Cause Unsupported Media Type Action To Take Check the printer specifications if you are not sure. Unsupported Media Size Check the printer specifications. Unsupported Media Weight Check the printer specifications. Dry Media Change Input Source Paper that is left out of the package for a long period of time can dry out. Try using a fresh ream of paper. Try printing from a different input source. This will help narrow down the cause of some problems. Too Much Media Loaded Make sure the stack height does not exceed the indicated maximum height. Damaged Media Different Types of Media Loaded Too High / Too Low Relative Humidity Media Loaded Improperly Worn-Out Rollers Obstruction in the paper path Check if the media in the tray is wrinkled, creased, damp or curled. The media will not feed properly if damaged. Try a fresh ream of paper. Different types and/or weights of media loaded in the tray may cause missfeeds. Try using the same media. This can affect the media and/or printer and its ability to feed properly. Check the printer specifications to see if it is located in an ambient environment. Reposition the media in the tray or option to make sure that is loaded properly. The media guides should be flushed against the media, but not too tight. Worn-out rollers may cause feed problems. Check the page count of the printer to see if it is time for a maintenance kit to be installed. If paper, staples, paper clips or other items are left in the printer, they can prevent the media from feeding properly. Check if there are any visible obstructions. Lexmark Product Study Guide 56 V1.2

57 Complex Parts and Procedures Parts listed in this section are complex for various reasons and are tagged with one or more of the following categories to explain its complexity: High Technical Repair Skill Special Procedure(s)/Calibration(s) Needed Special Tool(s) Needed Damage / Error Risk Other <explanation> Guidelines The instructions for removal, installation and/or special adjustments are found in the Service Manual for each printer. Follow the instructions carefully to avoid additional errors, malfunction, or breakage. Complex parts that you may likely encounter include the ones listed below. Part Difficulty Type Controller Board / Secure Element SIM Card Control Panel EP, Developer, Toner Add Gearbox Fuser / Transfer Module Gearbox Laser (Printhead) Left Door Assembly LVPS PC Drive Motors Smartchip Interface Board Toner Contacts Toner Drop Tubes Transfer Belt Contact High Technical Repair Skill Special Procedure(s)/Calibration(s) Needed Damage / Error Risk Special Procedure(s)/Calibration(s) Needed Damage / Error Risk Damage / Error Risk Other <Contains a memory chip with PC Drive calibration settings> Other <Big and burdensome part> Special Procedure(s)/Calibration(s) Needed Special Procedure(s)/Calibration(s) Needed Special Tool(s) Needed High Technical Repair Skill Other <Difficult Installation> Damage / Error Risk Damage / Error Risk Other <Contains a memory chip with PC Drive calibration settings> Damage / Error Risk Other <Difficult Access> High Technical Repair Skill Damage / Error Risk Other <Difficult access> High Technical Repair Skill Damage / Error Risk Other <Difficult access> High Technical Repair Skill Other <Difficult access> Lexmark Product Study Guide 57 V1.2

58 2nd Transfer Belt This part is extremely hard to replace due to its positioning. Controller Board / Secure Element SIM Card Contains printer NVRAM and possible and possible Secure Element SIM card. A Secure Element SIM card is standard installation on the Lexmark CX860 / XC8160. When replacing this part: Follow recommended Controller Board Backup procedures for the settings contained on the Controller Board (see Restore Tool in the Knowledgebase Service Manual). Check for a Secure Element SIM Card on the existing Controller board. If present, move to the new controller. If the card is lost, customer data will be lost and the machine may have to be replaced. **Until EC1 is released, you will NOT receive an error if the Secure Element SIM card is missing. This part contains NVRAM. Use proper NVRAM preservation procedures do not replace this card with another card that contains NVRAM (Control Panel) at the same time before PORing between parts. Be careful of the cable routing through the holes in the cage. You may want to take a snapshot before removing the cage to make it easier to install correctly. Routing the cables incorrectly may cause damage to the wires from the EP Drive motors. The Scanner HDMI cables that connect to the Controller board can be switched and cause a scanner error. Lexmark Product Study Guide 58 V1.2

59 Control Panel This part contains NVRAM. Use proper NVRAM preservation procedures do not replace this card with another card that contains NVRAM (Controller Board) at the same time before PORing between parts. EP, Developer, Toner Add Gearbox This part is large and cumbersome to remove and replace. Fuser / Transfer Module Gearbox The part has has special settings that must be set in Diagnostics menu once the installation is complete. These settings are calibration data that will affect print quality. If not set, the images on the page could look stretched or compressed. The part should ship with a sheet with the settings to be entered. Laser (Printhead) Although this part is easy to remove, you need a short, stubby hex driver with a ball end to remove one screw. Once replaced, a mechanical and electrical calibration needs to be performed to align the 4 colors. K (black) is aligned first with the mechanical adjustment (there is a screw behind Tray 1); next align CMY (cyan, magenta, yellow) using the Alignment Menu in Diagnostics. Left Door Assembly The Left door comprises three separate parts: MPF, Duplex, and Left Door. This part is extremely hard to reassemble due to a shaft that has to pass through all pieces including 2 brackets on the MPF. If you follow the service manual instructions closely, you can reassemble this piece fairly easily. LVPS The LVPS itself is not difficult; however, if the cage it s mounted to has to be removed during another part replacement you need to be careful of the hinged connection or you will stress and break the solder joints on the board. PC Drive Motors These individual motors are not replaceable separately they have to be replaced as an assembly with the EP Drive FRU. This is because the EP Drive assembly contains a chip that holds calibration settings for the drive motors and communicates this to the Controller Card. The timing of these motors has to be very precise and would be impossible to replace one and match the settings. Replacing only one could cause print quality issues or other unforeseen issues. Lexmark Product Study Guide 59 V1.2

60 Smartchip Interface Board The board is buried in the back of the machine. Numerous parts have to be removed to access it, thus increasing the possibility of damage or errors once put back together. Toner Contacts These contacts are buried in the back of the machine along with the Smartchip Interface Board. Numerous parts have to be removed to access it, thus increasing the possibility of damage or errors once put back together. The Contacts have a recoil spring to cushion them from cartridges slamming into them. Once removed, these springs are extremely difficult to reinstall. Toner Drop Tubes The tubes are buried in the back of the machine. Numerous parts have to be removed to access it, thus increasing the possibility of damage or errors once put back together. The tubes are delicate and will fall apart if you aren t careful. A boot connects the top to the bottom. These are very difficult to replace. Transfer Belt Contact The contact is located inside the front of the machine; however, you have to unplug it from the Smartchip Interface Board with is buried in the back of the machine. This removal is difficult due to the numerous parts that have to be removed to access the Smartchip Interface Board and the potential for damage to the printer or errors once put back together. Lexmark Product Study Guide 60 V1.2

61 Major Component Location Controller Board Toner Cartridges LVPS Fuser Unit EP Drive Toner Contacts Printer Frame Imaging Units Printhead (Laser) Transfer Module Lexmark Product Study Guide 61 V1.2

62 Enhanced Wiring Diagram For Download: Different file types of the Lexmark CS-CX8xx Enhanced Wiring Diagram Lexmark Product Study Guide 62 V1.2