Wherever possible we use Fibre to the Home (FTTH) technology, to enable customers to enjoy the best possible superfast connection speeds.
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1 Bundles 1. Introduction & summary The KCOM service brings together your phone and superfast broadband, in one convenient bundle, on a single bill. This document shows details of bundle services. 2. Service description Based on fibre optic technology, provides superfast internet access with a more reliable connection and faster speeds than standard broadband. There are two types of fibre services that we use: Fibre to the (FTTH): This carries the fibre all the way into your home and speeds are not affected by distance from the network; and Fibre to the Cabinet (FTTC): Sometimes called VDSL this is where fibre is connected to the nearest distribution cabinet and from there to your home, using a copper line. As such the speed is affected by distance from the network, and is quoted in a similar way to standard broadband as an up to speed. This technology is able to support up to 75 Mbps. Wherever possible we use Fibre to the (FTTH) technology, to enable customers to enjoy the best possible superfast connection speeds. 3. Pricing Prices detailed below are inclusive of VAT. Discounts are available for payment by Direct Debit and Online Billing, both of which provide convenience and control to our customers. 4. Contract term The standard contract length is 18 months for Bundles. Flexible contract options are available for an additional charge, and Early termination fees apply. Please see Service Options and Additional Charges sections of this document. 5. Connection charges Ex VAT Inc. VAT Ex VAT Inc. VAT Ex VAT Inc. VAT Ex VAT Inc. VAT Connection charges are a one-off charge at the commencement of your contract. KCOM offers the facility to pay an initial connection charge in equal instalments over the first 4 monthly bills. Please ask for details. P26-S04, Version 2 1 March 2018 Page 1 of 5
2 6. Installation options Service Detail Ex VAT Inc. VAT Standard Installation Router/ONT are connected within 6M of Fibre entry point Included in Connection Charge Premium Installation Router/ONT are connected within 45M of Fibre entry point Optional Extras Network Installation Single Ethernet (Cat5e) socket/cable up to 100M - Ideal for when you require your router next to PC Please note: Optional service, charged in addition to Standard or Premium installation. 7. Rental charges Ex VAT Inc. VAT Ex VAT Inc. VAT Ex VAT Inc. VAT Ex VAT Inc. VAT Cash / Cheque Direct Debit Paper Bill Online Bill Paper Bill Online Bill Rental charges apply per calendar month. P26-S04, Version 2 1 March 2018 Page 2 of 5
3 8. Service detail Calls Free Local Calls (At All Times) Free UK Calls Free 084/087 Calls Free 197 Calls (Local Directory Enquiries) Free Calls (UK Directory Enquiries) Free calls to UK Mobiles Value Added Services Free Reject Withheld Numbers (Evening and Weekends) No 120 minutes (Weekends) No (At all times) 180 minutes (Evenings and Weekends) Free Caller Display Broadband Monthly Data Allowance 70GB 200GB 700GB 1500GB Download Speed (FTTH) 50 Mbps 50Mbps 75Mbps 100Mbps Upload Speed (FTTH) 5 Mbps 5 Mbps 5 Mbps 5 Mbps Download Speed (FTTC) Up to 50 Mbps Up to 50 Mbps Up to 75 Mbps Up to 75 Mbps Upload Speed (FTTC) Up to 5 Mbps Up to 5 Mbps Up to 5 Mbps Up to 5 Mbps Other Features Mailboxes Mailbox Size Webspace Anti-Virus / Anti- Spam IP Addresses Free Technical Support 5 POP3 mailboxes per account 250 MB 50MB 1 static IP address P26-S04, Version 2 1 March 2018 Page 3 of 5
4 9. Call charges Bundle includes Local, Evening & Weekend calls package See full call details here Bundle includes Anytime calls package See full call details here 10. Service options Service detail Ex VAT Inc. VAT Flexible contract options (one-off charge) 12 Month Contract Month Contract Equipment charges Service Detail Ex VAT Inc. VAT Router FTTH Router FTTC Router Other charges Service Detail Ex VAT Inc. VAT Usage outside Data Allowance Charge per GB outside data allowance Downgrade Fee Reconnection Fee Discretionary fee that may be charged for downgrading your service more than once during your contract term Discretionary fee that may be charged following disconnection or suspension due to non-payment or abuse (such as copyright infringement, viruses etc) Early termination fees P26-S04, Version 2 1 March 2018 Page 4 of 5
5 These charges will apply for each month remaining on the contract and do not attract VAT. P26-S04, Version 2 1 March 2018 Page 5 of 5
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