Best-in-Class Crisis Preparation: Maximize Readiness with the Four T s. Business Continuity Readiness Overview

Transcription

1 Best-in-Class Crisis Preparation: Maximize Readiness with the Four T s Robert Edson Vice President, Global Sales and Marketing Business Continuity Readiness Overview Business Continuity Management (BCM) as a discipline continues to develop rapidly, but 75% of companies worldwide are failing in terms of Disaster Readiness Source: CI/KPMG Benchmark Study Source: Disaster Recovery Preparedness Benchmark Survey, 2014

2 MissionMode Readiness Survey Average respondent Readiness Score only 58/100! MissionMode Readiness Survey (cont.) 60% of respondents have underdeveloped planning/testing

3 MissionMode Readiness Survey (cont.) Only 20% have detailed templates and collaboration tools in place Best-in-Class Crisis Preparedness BCM is Hard. Many programs have yet to reach their goals Team The Four T s Approach provides a framework for success Tools KPI s Templates Success multiplies when program linked to specific KPIs Testing

4 Right Team Executive Sponsorship Multiple studies have shown the linkage between C-Level involvement and BCM Program success Executive Sponsor Roles Select/review BCM team leadership Secure funding to support BC/DR initiatives Lead steering committee Weigh-in on key decisions Request/review key metrics Create a business continuity culture

5 Right Team BC Team Roles 63% of companies claim between 0-2 of full-time employees dedicated to BC/DR. Let s Explore Three Key Roles: BCM Director/Lead Functional Leads External Stakeholders Case Study: Creating a Continuity Culture Gap, Inc. Challenge: Building relevancy for a new global business continuity program in an organization that had only spotty BC/DR initiatives previously Keys to Success: Clear Source of Power Short chain of command to executive sponsor Company wide visibility Foster team-wide relationships/break-down organizational silos Technology-driven processes Celebrate wins

6 The Right Templates What templates are required depends on the event types you need to prepare for. Top threats include: 1. Severe Weather 2. IT Issues (outages, breach, virus ) 3. Power Outages 4. Natural disaster (flood, earthquake) 5. Physical Violence 6. Fire 7. Epidemic 8. Product delivery/quality 9. Scandal/reputation 10. Theft Template Creation Team ID Primary Alternates Risk Assessment Situation Monitoring Team Activation Impact Assessment (Go/No Go) Impact Assessment Go / No Go Decision Response Planning Communications Functional Assessment Plan Checklists Recovery Communications Damage Assessment Repair planning Vendor Impacts Metrics Review Pre Event ID Decision Speed Communication effectiveness Recovery speed

7 Case Study Xcel Energy Standardizing Incident Management Challenge: Poor response record to outages based on siloed approach to emergency response Keys to Success: Regulatory driven requirement to improve metrics Top-down mandate to create standardized approach Lead appointed to champion enterprise-wide effort Flexible tool selected to pre-populate templates (teams members, contact preferences, messages, task lists) Standard process, customizable by division flexibility System applied to both emergency and routine operational events Drills Practice Makes Perfect Writing a plan on paper and making it work in a real emergency are wildly different. Testing critical for: Team training Breaking departmental silos Validating plan effectiveness Testing support tool configuration

8 How to Run a Successful Test Create a Test Plan Plan Optimization Pre test review Post Test Evaluation Test Simulation The Right Tools: Incident Management in the Digital age Business Continuity has gone virtual for good reasons: Redundancy/systems access key in an emergency Increasing geographic dispersion of BCM teams Simplified information access speeds decision making Affordable, easy to use tools remove barriers to automation

9 Key Functionality for BCM Efficiency Effective Communications Intelligent Alert system Escalates alerts across devices Personalized message delivery GIS mapping for locationspecific alerts 2 way messaging with one touch response Easily integrates with IT systems Real time dashboard for delivery/receipt Simplified Project Management Virtual Collaboration Platform Pre populated templates Messages Task checklists Document library Centralized event dashboard Operational logs with time stamping Intelligent alerting Rich media sharing Mobile app Case Study: Driving Efficiency with better tools - Birmingham Airport Challenge: Consolidated emergency response teams across the airport. Needed paperless, centralized system for logging and managing both routine operational and emergency issues. Keys to success: Ease of use Accessible anytime/anywhere No need to change current processes easy start up Logged activities are time/date stamped for regulatory compliance Centralized dashboard of events allows management to get up to speed quickly great for shift changes Use system daily becomes second nature vs. only for crises

10 Metrics Matter BCM programs that systematically track and report on key performance indicators reach maturity faster. Most commonly tracked metrics: Completion of drills Incident response performance Completion of objectives Awareness generation Operational performance (SLAs) Source: Continuity Central Survey Don t be a Statistic 25% small businesses close each year due to inability to recover from a disaster 180 of 350 businesses shut down in the World Trade Center disaster never reopened Instead Build BCM Program Maturity with the Four T s Approach

11 Questions? Thank You!