BREAKING BARRIERS TO COLLABORATE WITH THE C-SUITE

Transcription

1 BREAKING BARRIERS TO COLLABORATE WITH THE C-SUITE 31st Annual SoCal ISSA Security Symposium Wendy T. Wu Vice President Agenda + CISO: Then and Now + Who are the Stakeholders and What Do They Care About? (Stakeholder Analysis) + How to Engage the Stakeholders? + How to Get Support from the Company Executives? + Working with Law Enforcement 2 1

2 CISO: Then and Now The Role of the CISO Then: + Purely IT/technical job System/network admin or CS + Reported to CIO only + No interaction with other business functions Now: + Role has evolved + More complex (or wellrounded) + Must be tech savvy + business savvy + Must also advise CIO, GC, CCO, Board 4 2

3 Role of the CISO Now + Need to understand company assets in order to measure risk/exposure + Must have buy-in from the BOD for a robust, effective cybersecurity program + Not just budget issues; need leadership to endorse and socialize cyber policy throughout company Who are the Stakeholders (and What Do They Care About)? 3

4 Stakeholder Analysis What do they care about: + Best interest of the company. + Business enablement i.e., willing to support if the investment assists them achieve operational/market goals (and security at the same time) How are they different? + Priorities (focus + responsibility) + Perspectives + Technical expertise and understanding (or the lack thereof) They don t know what they don t know 7 Stakeholder Analysis At a Glance GC CPO/CCO CFO CEO/BOD + Liability + Notice and reporting obligations Regulators Consumers + Litigation risk + Outside counsel + Law enforcement + Concerned with processes that handle sensitive data PII Credit cards/pci HIPPA + Related compliance issues + Business performance + Earnings + Forecasting + Budgeting + Answer to shareholders/ investors + Global operations (CEO) + Growth of company + Reputation 8 4

5 How to Engage the Stakeholders? How to Engage? Demonstrate and communicate the value of information security and risk management in financial terms to business executives 10 5

6 How to Engage? + Speak like a business professional, not IT Can t talk about indicators of compromise or malware + Use business terms that are familiar to executives E.g., financial risk, exposure, reputation, productivity Example: companies are moving into or considering transitioning data to the Cloud for financial savings and operational efficiency, but information security is key, as well as benefit. How to Engage? + Changes in global data protection laws and greater regulatory scrutiny can be used to your advantage Companies now must consider devoting greater resources to information security + Goal: Make the execs comfortable, if not willing, to spend money on data security 6

7 How (not) to Engage? + Warning: Don t be a hero, i.e., trying to save the company from all the bad hackers Phases of CISO Engagement 7

8 Build Phase Support Goal: Build credibility (so people will trust your decision-making) 15 What s the Approach? + Ask for meetings, informal discussions + Look for internal training with other business/ departments heads Don t forget Marketing, HR Find out what their objectives are, what matters to them Time consuming but valuable + Key: Be proactive. Start discussions before having to make decisions and deal with problems. 16 8

9 What s the Approach? + Find out what has been done, previous assessments and results If nothing, find out why Don t be alarmist + Engage with the IT team = people doing the work, first responder When (not if) an incident happens; must work with both sides + Need to know critical data Where the data is flowing, who has access/needs to have access 17 What s the Approach? + Need to understand risk Obtain independent, risk-based security assessment Focus on governance and operation Recommend priorities Need independence to ensure objectivity + Key: must understand that cyber risks extend beyond IT to all areas of the enterprise compliance, legal, regulatory + Need to understand the organization s tolerance E.g., budget, culture, hierarchy/structure Security measures should not negatively impact productivity + Present (and have execs participate) in dialogue around the risk/impact of those findings 18 9

10 Operate Phase Support Goal: Obtain support from execs during security operations (and continue to build credibility) 19 What s the Approach? + Expand your understanding of risk beyond IT Legal, audit, compliance requirements Operations policies + Alignment and conflict with audit and compliance Understand that an audit would be based on a specific regulation or standard and determining whether the company is in compliance Need to prioritize security execution above audit where such policies and controls are stronger as a result 20 10

11 Incident Response Support Goal: Obtain support from execs while reacting to cyber incident 21 What s the Approach? + Execs should not be hearing from you for the first time + Best chance for success = CISO who can effectively engage with leadership + Resources and support will enable security experts to do their job + Understand the role of law enforcement When to bring in LE? Pros and cons 22 11

12 Get to Know Law Enforcement + Opportunities to get to know local LE/FBI cyber before a cyber incident Business Compromise Working Group USAO Cyber Summit for GCs, CIOs, CISO Orange County Regional Computer Forensics Laboratory (OCRCFL) + LE places a high priority on victim interests, avoid revictimizing through unwarranted disclosure of information + Some mechanism to protect sensitive information, e.g., grand jury process, protective orders 23 Working with Law Enforcement + Need to get information ASAP and in real time + Data can be destroyed in an instant; important to notify early and give agents access to data + Agents may have seen the same conduct or indicators of malicious activity in other cases and can make connections to identify possible targets + Cooperation is critical because the threat you face includes hackers with unlimited resources and/or full backing of their government

13 Stroz Friedberg is a specialized risk management firm built to help clients solve complex challenges prevalent in today s digital, connected and regulated world. Our focus is on cybersecurity, with leading experts in digital forensics, incident response and security science; investigations; ediscovery; and due diligence. 13

14 Thank You. Wendy T. Wu Vice President T: M: Where We Are 14