Facilities. Maintenance. Sure Group

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1 Facilities Maintenance Sure Group

2 DELIVERING QUALITY SERVICE IN FACILITIES MAINTENANCE we keep our promises... this means delivering safe, reliable and quality Facilities Maintenance services... Delivering Quality Service in Facilities Maintenance E: W:

3 we are... a specialist Facilities Maintenance provider with an outstanding track record... Sure Group is a specialist Facilities Maintenance provider with over 50 years of successful service delivery experience to the residential and commercial markets, with a name that is synonymous with quality, customer service and value. We offer a full range of M&E Facilities Maintenance services including installations, maintenance, commercial appliances, ventilation, heating and building management systems. Sure Group has an outstanding reputation for risk management, delivering exceptional levels of service and actively promoting equality of opportunity. We carry all the necessary industry accreditations including NICEIC, CHAS, Gas Safe, ISO 9001, ISO 14001, OFTEC, ECA, HETAS, ELECSA, Constructionline and more. Operating nationally Sure Group has regional offices in Manchester, London, Birmingham and Liverpool, with a network of more than 300 engineers/trades. Our focus is on local delivery through our network of operational bases, supported by regional offices, these are strategically positioned to ensure comprehensive coverage and uncompromised access to our clients. At Sure Group we are determined to be the best and dedicated in providing award winning service to all our partners. Our 24/7 Helpdesk and bespoke FM management systems allow you to have full confidence that Sure Group will keep your business moving forward. We will always act in the best interest of our customers and respond to their needs with the agility and flexibility they require. Paul Cornes - Chief Operating Officer Delivering Quality Service in Facilities Maintenance E: infofm@suregroup.co.uk W:

4 what we do... At Sure Group Keeping Our Promises means delivering safe, reliable and quality FM services that are tailored to our partner s needs. Sure Group offer bespoke solutions that create long term value through maximising procurement leverage and employing the best. Sure Group utilise directly employed engineers who are dedicated and focused on delivering the highest service levels, enabling Sure Group to deliver the quality service our partners deserve. Sure Group deliver the following as standard: Nationwide coverage, 24/7-365 Value for money Cost saving analysis Dedicated Technical Helpdesk support On-call engineers PDA technology and tracking Consistent and positive customer service experience Dedicated Contract Manager Regular Client meetings Daily activity reporting Performance reporting Finance reporting Condition surveys QA reporting Satisfaction surveys Regular Tool Box Talks to engineers Van stock audits Solution based approach Efficient Building Management Systems with automatic alarm transmission Emergency mobile parts warehouse and dispatch rider for emergency stock Rigorous auditing procedures Sure Group provide an extensive range of services including installations, PPM and responsive maintenance to a growing portfolio of commercial and industrial partners. Our portfolio of services cover the following: Mechanical Services Gas installation, repair and maintenance Plumbing Water sampling and testing Solar panels Air conditioning Ventilation Underfloor heating BMS/Controls Electrical Services Main distribution PAT testing Lighting installations Small power installations Lifts Emergency lights Fire and intruder alarms CCTV Call warden systems Door entry and assistance call systems Lightning protection Voice data Catering equipment Building Refurbishment and Interiors Voids Building works Plastering Painting and decorating including special finishes Specialist commercial flooring Joinery including bespoke work Interior design Dilapidation works Roofing Delivering Quality Service in Facilities Maintenance Jordan Buckley Facilities Maintenance Apprentice

5 We keep our promises, operate with integrity and deliver a consistently high level of service while focusing on ethical business practices. Darren Cunningham - Chief Executive Sure Group Headquarters day in day out... Delivering Business Advantage in Facilities Management

6 Sure Group Social Housing E: Insurance & Homecare Sure Group is a specialist Mechanical and Electrical services provider to both domestic and commercial clients across the UK. Our multi-award-winning team of dedicated specialists with over 50 years' experience provide a wide range of M&E services to over 140,000 domestic homes and commercial customers across the UK. At Sure Group we have an unwavering dedication to deliver results. E: infoi&h@suregroup.co.uk Utilities E: infoutil@suregroup.co.uk The Matchworks, Speke Road, Liverpool, L19 2RF E: infofm@suregroup.co.uk W:

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