VMware vrealize Operations Management Pack for vcloud Director 5.0 Guide

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1 VMware vrealize Operations Management Pack for vcloud Director 5.0 Guide

2 You can find the most up-to-date technical documentation on the VMware website at: If you have comments about this documentation, submit your feedback to VMware, Inc Hillview Ave. Palo Alto, CA Copyright 2018 VMware, Inc. All rights reserved. Copyright and trademark information. VMware, Inc. 2

3 Contents vrealize Operations Management Pack for vcloud Director Guide 4 1 Introduction to the Management Pack for vcloud Director 5 Data that the Management Pack for vcloud Director Collects 5 Customizing Your Configuration 6 How the Management Pack for vcloud Director Processes Events 7 Using the vcloud Entity Status Resource Tag 8 vcloud Director Entities in vrealize Operations Manager 8 Installation and Configuration Requirements 9 2 Installing the Management Pack for vcloud Director 11 Install Management Pack for vcloud Director 11 Configuring the Management Pack for vcloud Director 12 Management Pack for vcloud Director Folders and Files 17 3 vcloud Director Resource Relationship 18 4 Integration with vrealize Operations Manager 20 5 Getting Started with vcloud Director Management Pack for vrealize Operations Manager 21 6 Default Dashboards of Management Pack for vcloud Director 22 7 Metrics 24 8 Properties 30 9 Alert Definitions Management Pack for vcloud Director Reports Troubleshooting the Management Pack for vcloud Director 43 Troubleshooting the vcloud Director Adapter Instance 43 Viewing System Log Files 43 VMware, Inc. 3

4 vrealize Operations Management Pack for vcloud Director Guide The vrealize Operations Management Pack for vcloud Director Guide describes how to install the Management Pack for vcloud Director for vrealize Operations Manager. Intended Audience This information is intended for anyone who needs to install and configure the Management Pack for vcloud Director. VMware, Inc. 4

5 Introduction to the Management Pack for vcloud Director 1 You can use the Management Pack for vcloud Director with vrealize Operations Manager. The Management Pack for vcloud Director monitors the health of supported vcloud Director entities and sends early warning smart alerts for monitored Provider vdc objects. This chapter includes the following topics: Data that the Management Pack for vcloud Director Collects Customizing Your Configuration How the Management Pack for vcloud Director Processes Events Using the vcloud Entity Status Resource Tag vcloud Director Entities in vrealize Operations Manager Installation and Configuration Requirements Data that the Management Pack for vcloud Director Collects The Management Pack for vcloud Director collects information for Provider vdc,, vdc, vapp and VM entities from the vcloud Director database and creates the corresponding objects in vrealize Operations Manager. The Management Pack for vcloud Director can optionally import events for these vcloud Director entities. The Management Pack for vcloud Director maps the vapps that it imports to virtual machine objects that the vcenter adapter has already imported and creates object relationships between the vapps and the virtual machines. The Management Pack for vcloud Director does not collect performance data from vcloud Director. Instead, the Management Pack for vcloud Director enables vrealize Operations Manager to present health data by mapping vcloud Director entities to vcenter Server objects. The vcenter adapter collects performance data for vcenter Server objects. The list of object types that Management Pack for vcloud Director collects are as follows. vcloud World VMware, Inc. 5

6 PVDC - Provider Virtual Data Center VM - Virtual Machine OVDC - Virtual Data Center vapp Cloud Cell vcloud vcenter vcloud Host vcloud Datastore Org VDC Storage Policy Storage Policy VDC Network vcloud Virtual Machine vcloud Network Pool vcloud External Network vcloud Entity Status - The Management Pack for vcloud Director creates several types of entity status in vrealize Operations Manager user interface and depending on the object entity status, these objects are added to the appropriate object type. vcloud Edge Gateway vcloud Licensing vcloud vapp Network vcloud Datastore Cluster Customizing Your Configuration You can customize your Management Pack for vcloud Director configuration by modifying configuration properties. vcloud Director Configuration Properties In the Management Pack for vcloud Director 5.0 release, the Advanced Settings option in the Configuration window includes some of the properties from the vcloud.properties file. vapp Collection Interval (Minutes) VM Collection Interval (Minutes) Process Events VMware, Inc. 6

7 By default, the Management Pack for vcloud Director instance collects virtual machines and virtual appliances every 30 minutes. You can use the VM Collection Interval (Minutes) option to change the virtual machine collection interval and the vapp Collection Interval (Minutes) option to change the virtual appliance collection interval. Modifying Configuration Properties The vcloud.properties file contains configuration properties that control how the Management Pack for vcloud Director models vcloud Director services, synchronizes object relationships, and reports object down alerts. The vcloud.properties file is available in the conf folder of the management pack installation folder (for example, typical installation path for a vrealize Operations Manager 7.0 and above virtual appliance is /usr/lib/vmware-vcops/user/plugins/inbound/vcloud_adapter3/). Edit this file on each of the vrealize Operations Manager nodes where Management Pack for vcloud Director instance is configured and save the file. Management Pack for vcloud Director 5.0 instance does not require a vrealize Operations Manager service restart. However, you must copy the edited version of the file to each vrealize Operations Manager node where the Management Pack for vcloud Director instance is configured. How the Management Pack for vcloud Director Processes Events The Management Pack for vcloud Director can import events for vcloud Director entities that have the System organization and the Provider vdc,, vdc, or vapp entity type. These events appear as change events in the user interface. The PROCESS_EVENTS property in the instance-level properties file determines whether the Management Pack for vcloud Director processes events. The Management Pack for vcloud Director uses the value of the LAST_EVENT_TIME property in the vcloud_<instance_id>.properties file to filter out events that are already processed. During the first collection cycle, vrealize Operations Manager sets the LAST_EVENT_TIME property to the current time minus the value of the MIN_BACK_INTIME_FOR_FIRST_EVENT_PROCESSING property. The MIN_BACK_INTIME_FOR_FIRST_EVENT_PROCESSING property is in the adapter-level properties file and its default value is 60 minutes. The Management Pack for vcloud Director uses a white list file, called events_white_list.txt, to apply additional filtering to events that it retrieves from vcloud Director. The Management Pack for vcloud Director filters events based on the white list before it imports the events into vrealize Operations Manager. You can modify the events in the white list file. Note Because the Management Pack for vcloud Director logs in to vcloud Director as an administrator of the System organization, it has access to only the subset of events that are available to that user. The events for vapps are not available. VMware, Inc. 7

8 Using the vcloud Entity Status Resource Tag The Management Pack for vcloud Director associates each vcloud Director entity that it maps to an object with a vcloud Entity Status resource tag. The vcloud Entity Status resource tag values are NotExisting, Deployed-vApps, and NotDeployed-vApps. Each resource tag value includes the name of a vcloud Director instance, for example, NotExisting:mycloud. You can select the Deployed-vApps and NotDeployed-vApps tag values to filter objects based on their deployment status. You can select the NotExisting tag value to locate objects that no longer exist in the vcloud Director inventory and remove them from the user interface. When objects are removed from the vcloud Director inventory, they remain in the user interface until you remove them. vcloud Director Entities in vrealize Operations Manager With the Management Pack for vcloud Director, you can monitor vcloud Director entities in the user interface. The vcloud Director entities that the adapter imports, and how those entities appear in the user interface, depend on your particular environment. All Metrics Tab This example shows the type of information that appears on the All Metrics tab. The All Metrics tab shows the topology of the virtual machines. Figure 1 1. Example of the All Metrics Tab VMware, Inc. 8

9 Resources and Mashup Charts Widgets This example shows vcloud Director entities in the Resources and Mashup Charts widgets. Collection state and status for each entity appear in the Resources widget and the Mashup Charts widget shows historical health trends. Figure 1 2. Examples of vcloud Director Entities in the Resources and Mashup Charts Widgets Installation and Configuration Requirements The Management Pack for vcloud Director has certain installation and configuration requirements. Compatible vcloud Director Versions The Management Pack for vcloud Director is compatible with the following versions of vcloud Director: vcloud Director and (supported, tested) Compatible vrealize Operations Manager Versions The Management Pack for vcloud Director is compatible with the following versions of vrealize Operations Manager: vrealize Operations Manager 7.0 and above. Compatible vcenter Server Versions The Management Pack for vcloud Director is compatible with the following versions of vcenter Server: vcenter Server 5.5 and above vcenter Adapter Requirements You must install and configure the vcenter adapter along with the Management Pack for vcloud Director. VMware, Inc. 9

10 The Management Pack for vcloud Director uses the virtual machine collected by the vcenter adapter to create relationships between virtual machines and the virtual appliances collected by the vcloud Director. For information about installing and configuring the vcenter adapter, see the VMware vcenter Adapter Installation and Configuration Guide. Note The vcenter adapter is installed by default when you install vrealize Operations Manager. Credential Requirements You must provide the user name and password of a vcloud Director user when you create a credential for a Management Pack for vcloud Director. You must have an Administrator, SSO, or tenant credentials with administrative privileges. Additional Software Requirements The Management Pack for vcloud Director uses VCD Java SDK (vsdjavasdk) 8.0 to communicate with vcloud Director. The JAR files for the SDK are provided in the lib folder under the Management Pack for vcloud Director installation folder. VMware, Inc. 10

11 Installing the Management Pack for vcloud Director 2 You can download the Management Pack for vcloud Director from the VMware Solution Exchange website. This chapter includes the following topics: Install Management Pack for vcloud Director Configuring the Management Pack for vcloud Director Management Pack for vcloud Director Folders and Files Install Management Pack for vcloud Director The Management Pack for vcloud Director consists of a PAK file that contains out-of-the-box dashboards for the newer resource objects that are brought in from vcloud Director. The solution that you downloaded includes a PAK file. Save that PAK file to a temporary folder on your local system. Procedure 1 Log in to the vrealize Operations Manager user interface with administrator privileges. 2 In the left pane of vrealize Operations Manager, click the Administration icon and click Solutions. 3 On the Solutions tab, click the plus sign. 4 Browse to locate the temporary folder and select the PAK file. 5 Click Upload. The upload might take several minutes. 6 Read and accept the EULA, and click Next. Installation details appear in the window during the process. 7 When the installation is completed, click Finish. What to do next Configure an adapter instance for the management pack. VMware, Inc. 11

12 Configuring the Management Pack for vcloud Director To configure the Management Pack for vcloud Director, you can add an adapter instance and credential in vrealize Operations Manager. You can optionally modify adapter-level and instance-level properties. Configure the Management Pack for vcloud Director You must create an adapter instance for the Management Pack for vcloud Director. The adapter instance defines the adapter type and identifies the vcloud Director host system. You can optionally list the Provider vdcs or s for which the adapter instance collects data. Prerequisites Install the Management Pack for vcloud Director. See Chapter 2 Installing the Management Pack for vcloud Director. Verify that your system meets the configuration requirements. See Installation and Configuration Requirements. Procedure 1 In the left pane of vrealize Operations Manager, click the Administration icon and click Solutions. 2 Select Management Pack for vcloud Director and click the Configure icon. 3 Configure the instance settings. Option Display Name Description vcloud Director Host Autodiscovery Description Name for the adapter instance. (Optional) Describe the instance. Type the host name or IP address of the vcloud Director host system. If a public REST API base URL is assigned in vcloud Director, type the public address. For example, if the VCD public REST API base URL is type vcloud.somehost.com. Discover vcloud Director objects automatically. To set automatic discovery for objects, select True. To set the automatic discovery off, select False. You must use manual discovery to import vcloud Director entities. Filter By Provider vdcs List List the names of the Provider vdcs to import. You can limit the vcloud Director entities that the adapter instance imports. Use a semicolon (;) to separate multiple names. For example, pvdc1; pvdc2; pvdc3. Refer to the Note for more information. VMware, Inc. 12

13 Option Filter By s List Credentials Description List the names of the s to import. Use a semicolon (;) to separate multiple names. For example, org1; org2; org3. Refer to the Note for more information. Select the credential to use to sign on to the data source from the drop-down menu, or click the plus sign to add a new credential. You can select one of the following credentials: SSO Credentials vcloud Director Credentials vcloud Director Tenant Credentials SSO Credentials Credential Name. Enter a name for the credential. SSO Host. Enter the SSO host details. SSO Port. Enter the SSO port number. User Name. Enter the name of the user. Password. Enter the password. vcloud Director Credentials Credential Name. Enter a name for the credential. User Name. Enter the name of a vcloud Director user. Password. Enter the password of a vcloud Director user. AMQP Password. Enter a password to retrieve connectivity health between vcloud Director and the AMQP server. vcloud Director Tenant Credentials Credential Name. Enter a name for the credential. User Name. Enter the name of the tenant user in the following format: <username>@org Password. Enter the password of the tenant user. To discover the vcloud Director object belonging to an organization, enter the organization name if it is not a tenant. The default value of organization is System if you are using vcloud credentials. Otherwise it is the name of your organization if you are using tenant credentials. Note If you leave the Filter By Provider vdcs List and the Filter By s List lists blank, the adapter instance imports all of the supported entities from the vcloud Director hierarchy. If you list s and leave the Provider vdc list blank, the Management Pack for vcloud Director imports only the s that you list and the entities that are related to those s. VMware, Inc. 13

14 If you list Provider vdcs and leave the s list blank, the Management Pack for vcloud Director imports only the Provider vdcs that you list and the entities that are related to those vdcs. If you list Provider vdcs and s, the Management Pack for vcloud Director imports the union of the two sets. 4 Click Test to test the connection to the vcloud Director host system. 5 Click OK to save your configuration. What to do next If you disabled autodiscovery for the Management Pack for vcloud Director, use manual discovery to import vcloud Director entities. For information about using the manual discovery process, see the online help. Filtering the Events that the Management Pack for vcloud Director Imports The vcloud Director uses white list files, called events_white_list.txt for admin and Single Sign-on credentials (SSO) and org_tenant_events_white_list.txt file for tenant credentials, to filter events that it retrieves from vcloud Director. The events_white_list.txt and the org_tenant_events_white_list.txt files are in the conf folder. You modify the events_white_list.txt on the vrealize Operations Manager virtual machine. By default, events_white_list.txt contains the following events: VDC_CREATE_REQUEST VDC_CREATE VDC_DELETE_REQUEST VDC_DELETE VDC_FAST_PROVISIONING_MODIFY VDC_THIN_PROVISIONING_MODIFY VDC_MODIFY PROVIDERVDC_CREATE_REQUEST PROVIDERVDC_CREATE PROVIDERVDC_MODIFY PROVIDERVDC_DELETE_REQUEST PROVIDERVDC_DELETE ORG_CREATE ORG_MODIFY ORG_DELETE EDGEGATEWAY_CREATE EDGEGATEWAY_REPAIR EDGEGATEWAY_DELETE EDGEGATEWAY_MODIFY You can add or remove events from the events_white_list.txt. If you do not list events to import and leave the file empty, the Management Pack for vcloud Director imports all events. VMware, Inc. 14

15 By default, org_tenant_events_white_list.txt contains the following events: VDC_CREATE_REQUEST VDC_CREATE VDC_DELETE_REQUEST VDC_DELETE VDC_FAST_PROVISIONING_MODIFY VDC_THIN_PROVISIONING_MODIFY VDC_MODIFY ORG_CREATE ORG_MODIFY ORG_DELETE ORG_CATALOGSYNC VDCSTORAGEPROFILE_ADD VDCSTORAGEPROFILE_MODIFY VDCSTORAGEPROFILE_REMOVE NETWORKPOOL_REPAIR NETWORKPOOL_DELETE NETWORKPOOL_CREATE NETWORKPOOL_MODIFY NETWORK_CREATE NETWORK_MODIFY NETWORK_DELETE You must not modify events from the org_tenant_events_white_list.txt file. Configuring Adapter Properties You configure adapter-level properties in the vcloud.properties file and instance-level properties in the vcloud_instanceid.properties file. The adapter-level configuration file contains properties that affect all adapter instances. The instance-specific configuration files contain properties that affect only particular adapter instances. The adapter-level properties file is in the conf folder. The instance-level properties file is in the work folder. Adapter-Level Properties You define adapter-level properties in the vcloud.properties file in the conf folder. Adapter-level properties affect all instances of the Management Pack for vcloud Director. VMware, Inc. 15

16 Table 2 1. Adapter-Level Properties Property MIN_BACK_INTIME_FOR_FIRST_EVENT_PROCESSI NG USE_CERTIFICATES Description Determines the number of minutes between event processing. For example, if this property is set to 60 (the default value) and the adapter starts at 11 a.m., the adapter imports only events that are generated after 10 a.m. on the same day. Setting this property ensures that the adapter does not retrieve events that belong to vcloud Director entities that might no longer exist. Determines whether the adapter uses the certificates in the collector truststore. If you set this property to true, the adapter uses the certificates in the truststore each time it logs in to vcloud Director. If the certificates are not valid or are missing, the adapter fails to connect to vcloud Director. If you set this property to false, the adapter always logs in to vcloud Director without using certificates. For information about configuring adapter-level properties for alerts, see Customizing Your Configuration. Instance-Level Properties Each adapter instance has a properties file in the work folder called vcloud_instanceid.properties, where instanceid is the object ID of the adapter instance. Instance-level properties affect only a particular vcloud Director adapter instance. The Management Pack for vcloud Director creates and initializes the instance-level properties file during the first collection cycle of the adapter instance. The LAST_EVENT_TIME property in the instance-level properties file tracks the last event time that the adapter instance retrieves from vcloud Director. During the first collection cycle, the LAST_EVENT_TIME property is set to the current time minus the value of the MIN_BACK_INTIME_FOR_FIRST_EVENT_PROCESSING property. The MIN_BACK_INTIME_FOR_FIRST_EVENT_PROCESSING property is in the vcloud.properties file and its default value is 60 minutes. You should not need to modify the LAST_EVENT_TIME property except during adapter testing. Import Dashboard Perform the following procedure on vrealize Operations Manager standalone to import a dashboard to the Management Pack for vcloud Director. Prerequisites Verify that vcloud Adapter instance is already created in vrealize Operations Manager and wait for few collection cycles to complete. Procedure 1 Login by using SSH to the vrealize Operations Manager virtual machine. 2 Navigate to the directory /usr/lib/vmware-vcops/tools/dbcli. VMware, Inc. 16

17 3 Run the command./dbcli.sh dashboard import <admin-user-name> $ALIVE_BASE/user/plugins/inbound/vcloud_adapter3/conf/dashboards/<dashboardname>. xml --retry 10. Management Pack for vcloud Director Folders and Files The installer places the Management Pack for vcloud Director files in the vcloud_adapter3 folder. Table 2 2. Management Pack for vcloud Director Folders and Files Folder File Description conf describe.xml Describes the object types of the adapter. events_white_list.txt org_tenant_events_white_list.txt vcloud.properties version.txt history.txt open_source_license.txt Filters the events that the adapter retrieves from vcloud Director. Contains properties that apply to all adapter instances. Contains version information. Contains the history of the adapter changes. Open source license file. work vcloud_instanceid.properties Contains properties that apply to a specific adapter instance. VEntitiesLog_instanceID.txt VEntitiesLog_instanceID.txt.bck allparents_instanceid.txt allparents_instanceid.txt.bck Logs relationships for a specific adapter instance. Keeps track of all parent objects for a specific adapter instance. lib Contains all library files. VMware, Inc. 17

18 vcloud Director Resource Relationship 3 This chapter describes the resource relationship hierarchy of a vcloud Director adapter instance. Resource Relationship Hierarchy The following image displays the relationship hierarchy of a vcloud Director adapter instance. VMware, Inc. 18

19 vcloud World vcloud Adapter Instance Cloud Cell vcloud Licensing vcenter Server VDC Catalog vcloud vcenter Datastore vcloud Datastore Media vapp Template Datastore Cluster vcloud Host vcloud Datastore Cluster Storage Policy VDC Storage Policy VDC Network vcloud External Network vcloud Network Pool vcloud Edge Gateway Resource Pools Cluster Compute Resource vcloud vapp Network vapp vcloud Virtual Machine Virtual Machine The resources in a Management Pack for vcloud Director instance can be classified as parent resource or child resource. If both the parent and child resources are vcloud resources, it implies that the child resource belongs to the parent. For example, VDC is part of Provider vdc. Also, a relationship is established, if the parent is a vcloud resource and the child is a vcenter resource. VMware, Inc. 19

20 Integration with 4 vrealize Operations Manager You can integrate vcloud Director 5.0 with vrealize Operations Manager to deploy the tenant view. You can run the following command: 1# docker pull vmware/vrops-vcd-tenant-view 2# docker run -itd -p 80:80 -p 443:443 -e VROPS_HOST=<vrops_ip_or_domain> vmware/vrops-vcd-tenant-view Note You can download the container image file from the VMware Solution Exchange page to work offline on the docker host. To execute, run the following command: 1# docker load -i vrops-vcd-tenant-view-v docker 2# docker run -itd -p 80:80 -p 443:443 -e VROPS_HOST=<vrops_ip_or_domain> vmware/vrops-vcd-tenant-view VMware, Inc. 20

21 Getting Started with vcloud Director Management Pack for vrealize Operations Manager 5 This version of vcloud Director contains a new clarity based UI interface. ThevCloud Director uses vrealize Operations Manager suite-api as back-end functionality. Figure 5 1. High Level Architecture VMware, Inc. 21

22 Default Dashboards of Management Pack for vcloud Director 6 Following default dashboards are visible after an adapter instance is created in the vcloud Director. Table 6 1. Dashboards in the Management Pack Dashboard Name vcd All Metric Selector Purpose This dashboard visualizes all the metrics associated with a particular object that are collected by the Management Pack for vcloud Director at a single place. The metrics for the selected object is displayed if you select the object. vcd vdc Utilization This dashboard provides a quick view of the top 10 vdc based on the CPU usage, memory usage, storage usage, vapps, network usage, storage Allocation, etc. Based on these metrics, you can determine the performances of the respective vdc. vcd vapp Utilization vcd Mashup charts This dashboard provides a quick view of the top 10 vapps based on the CPU allocation, memory allocation, storage allocation, number of virtual machines, and number of CPUs. Based on these metrics, you can determine the performances of the respective vapp. This dashboard can be used as a reference for getting the health of the particular objects collected by the vcloud Director. This dashboard also provides us with another metrics known as Anomaly Count Graph, which draws out the number of anomalies for a object in the form of metrics. VMware, Inc. 22

23 Table 6 1. Dashboards in the Management Pack (Continued) Dashboard Name vcd Alerts vcd Troubleshooting Purpose This dashboard pulls the alerts pulled from the Management Pack for vcloud Director and relationship of the object which causes the alert and its Interesting Metric is displayed. This dashboard shows all objects and its relationship in Management Pack for vcloud Director based on the selection of object, corresponding health anomalies and its Interesting Metric is displayed. Note The vcd Troubleshooting dashboard is not created even if the Management Pack for vcloud Director is created because vrealize Operations Manager takes few collection cycle to create a self generated object type. You need to import the dashboard by running the Database Command Line Interface (DBCLI) command. For more information on importing a dashboard, see Import Dashboard. VMware, Inc. 23

24 Metrics 7 You can use the Management Pack for vcloud Director to collect metrics for object types such as, cloud cell, organization, organization VDC, vapp and so on. The Management Pack for vcloud Director uses the vcloud system credentials to collect metrics for organization, organization vdc, organization vdc storage profile, vcloud network pool, vcloud external network pool, vapp, and vcloud virtual machine objects. A user with organization tenant credentials can discover metrics that does not need administrator privileges. The list of metrics that the vcloud Director collects are as follows. Table 7 1. vcloud Director Metrics Objects Cloud Cell Metrics General Status General Deployed VM Quota General Enabled General Number of Catalogs General Number of Disks General Number of Groups General Number of VDCs General Number of Running VMs General Number of vapps General Storage VM Quota VMware, Inc. 24

25 Table 7 1. vcloud Director Metrics (Continued) Objects Metrics VDC General Allocation Model General Enabled General Maximum Number of VMs General Number of Disks General Number of Medias General Number of Resource Pools General Number of Storage Policies General Number of vapp Templates General Number of vapps General Status CPU Allocation(MHz) CPU Free (%) CPU Free (MHz) CPU Overhead (MHz) CPU Reserved (%) CPU Reserved (MHz) CPU Used (%) CPU Used (MHz) CPU vcpu Speed (MHz) Memory Allocation(MB) Memory Free (%) Memory Free (MB) Memory Overhead (MB) Memory Reserved (%) Memory Reserved (MB) Memory Used (%) Memory Used (MB) Storage Allocation (MB) Storage Fast Provisioning Storage Free (%) Storage Free (MB) Storage Overhead(MB) Storage Thin Provisioning Storage Used (%) Storage Used (MB) Network Available Networks Network Maximum Provisioned Networks Network Number of Networks Used VMware, Inc. 25

26 Table 7 1. vcloud Director Metrics (Continued) Objects Metrics General Status General Enabled General Number of Datastores General Number of VDCs General Number of Resource Pools General Number of Storage Policies CPU Allocation(MHz) CPU Free (%) CPU Free (MHz) CPU Limit (MHz) CPU Over Allocation(%) CPU Overhead (MHz) CPU Used (%) CPU Used (MHz) CPU Total (MHz) Memory Allocation(MB) Memory Free (%) Memory Free (MB) Memory Limit (MB) Memory Over Allocation(%) Memory Overhead (MB) Memory Used (%) Memory Used (MB) Memory Total (MB) Storage Allocation (MB) Storage Free (%) Storage Free (MB) Storage Limit (MB) Storage Over Allocation(%) Storage Overhead(MB) Storage Total (MB) Storage Used (%) Storage Used (MB) VDC Network Direct General Status General Type Network Network Pool Used (%) Network Network Pool Used Network Network Pool Free (%) Network Network Pool Used Network Network Pool Total VMware, Inc. 26

27 Table 7 1. vcloud Director Metrics (Continued) Objects Metrics Storage Policy Storage Free (%) Storage Free (MB) Storage Used (%) Storage Used (MB) Storage Total (MB) Storage Provisioned (%) Storage Provisioned (MB) Storage Requested (%) Storage Requested (MB) VDC Storage Policy General Status General Default Storage Free (%) Storage Free (MB) Storage Used (%) Storage Used (MB) Storage Total (MB) vcloud Datastore Storage Free (%) Storage Free (MB) Storage Used (%) Storage Used (MB) Storage Total (MB) Storage Provisioned (%) Storage Provisioned (MB) Storage Requested (%) Storage Requested (MB) vcloud External Network General Status Network Network Pool Used (%) Network Network Pool Used Network Network Pool Free (%) Network Network Pool Used Network Network Pool Total vcloud Network Pool General Status General Type Network Network Pool Used (%) Network Network Pool Used Network Network Pool Free (%) Network Network Pool Free Network Network Pool Total vcloud Host General Enabled General Status General Ready vcloud vcenter General Status VMware, Inc. 27

28 Table 7 1. vcloud Director Metrics (Continued) Objects Metrics vapp General Status General Number of VMs Storage Allocation (MB) Memory Allocation (MB) CPU Usage Allocation (MHz) CPU Usage Number of CPUs APP Storage Lease General Expired General Enabled General Deployed General Snapshot Size General Deployment Lease General Storage Lease Note By default, this resource is disabled. You have to change the settings to collect the General Snapshot Size and General Deployment Lease metrics. vcloud Virtual Machine General Status General Chain Length General Guest Customization General Snapshot Size (MB) VM Chain Length VM Guest Customization vcloud Licensing Available Physical Memory (MB) Is Valid Serial No Physical CPUs Physical Memory Used (MB) Running VMs vcpus vrams (MB) VMware, Inc. 28

29 Table 7 1. vcloud Director Metrics (Continued) Objects Metrics vcloud Edge Gateways HA Status Number of External Networks Number of VDC Networks Statistics Uplink Data OUT Statistics Uplink Data IN Statistics Uplink Bandwidth Out Statistics Uplink Bandwidth In Services:firewall Enabled Services:BGP Enabled Services:Distributed Firewall Enabled Services:OSPF Enabled Services:DHCP Enabled Services:DNS Enabled Services:HA Enabled Services:Ipsec Enabled Services:L2VPN Enabled Services:Load Balancer Enabled Services:NAT Enabled Services:Routing Enabled Services:SSLVPN Enabled Note Configure Management Pack for NSX for vsphere to view statistics and services status metrics. vcloud vapp Networks General Busy Catalog General Number of Media General Number of vapp Templates General Storage vapp Template General Number of VMs General Number of Shadow VMs General Storage General Is in Catalog Media General Storage VMware, Inc. 29

30 Properties 8 You can use the Management Pack for vcloud Director to collect properties for object types such as, organization, organization VDC, vapp and so on. The Management Pack for vcloud Director uses the vcloud system credentials to collect properties for organization, organization vdc, organization vdc storage profile, vcloud network pool, vcloud external network pool, vapp, and vcloud virtual machine objects. A user with organization tenant credentials can discover properties that do not need administrator privileges. The list of properties that the vcloud Director collects are as follows. Table 8 1. vcloud Director Properties Objects Properties Virtual Machines Others storageprofilename Others vcd Others vdc Others org vapp General vcloud Director General VDC General General Owner VDC General vcloud Director General General General vcloud Director General vcloud Director vcloud Edge Gateway General VDC General vcloud Director General Size VDC Storage Policy General VDC General vcloud Director General VMware, Inc. 30

31 Table 8 1. vcloud Director Properties (Continued) Objects Properties Catalog General vcloud Director General General VDC General Storage Profile Name General Owner vapp Template General vcloud Director General General VDC General Catalog General Owner General Storage Profile Name Media General vcloud Director General General VDC General Catalog General Owner General Storage Profile Name VMware, Inc. 31

32 Alert Definitions 9 Alert definitions are combinations of symptoms and recommendations that identify problem areas in your environment and generate alerts on which you can act. Symptom and alert definitions are defined for vcloud Director objects. The alerts are based on the risk or health of a certain percentage of child objects. Table 9 1. Alert Definitions Alert Name Object Type Symptom Impact Severity Recommendation Cloud cell is not available Cloud cell General Status = 0 Availability Critical Verify the application and system event log details. Restart the affected service, daemon, or server. Ensure that the vcloud Director services are available. Deployed VM is approaching quota General Number of Running VMs/General Deployed VM Quota < 75% Capacity Warning Increase the deployment quota for the virtual machine. Power off idle virtual machines. Deployed VM is approaching quota General Number of Running VMs/General Deployed VM Quota < 85% Capacity Immediate Increase the deployment quota for the virtual machine. Power off idle virtual machines. Deployed VM is approaching quota General Number of Running VMs/General Deployed VM Quota < 95% Capacity Critical Increase the deployment quota for the virtual machine. Power off idle virtual machines. VMware, Inc. 32

33 Table 9 1. Alert Definitions (Continued) Alert Name Object Type Symptom Impact Severity Recommendation VDC CPU usage reserved is nearing capacity VDC Org vdc CPU Usage Reserved (%) > 80% Capacity Warning Decrease the CPU reservations on the Organisation VDC object type. Add more CPU resources to the Organisation VDC object type. VDC CPU usage reserved is nearing capacity VDC Org vdc CPU Usage Reserved (%) > 90% Capacity Immediate Decrease the CPU reservations on the Organisation VDC object type. Add more CPU resources to the Organisation VDC object type. VDC CPU usage reserved is nearing capacity VDC Org vdc CPU Usage Reserved (%) > 95% Capacity Critical Decrease the CPU reservations on the Organisation VDC object type. Add more CPU resources to the Organisation VDC object type. VDC memory usage reserved is nearing capacity VDC Org vdc MemoryUsage Reserved (%) > 80% Capacity Warning Decrease the memory reservations on the Organisation VDC object type. Add more memory resources to the Organisation VDC object type. VDC memory usage reserved is nearing capacity VDC Org vdc MemoryUsage Reserved (%) > 90% Capacity Immediate Decrease the memory reservations on the Organisation VDC object type. Add more memory resources to the Organisation VDC object type. VDC memory usage reserved is nearing capacity VDC Org vdc MemoryUsage Reserved (%) > 95% Capacity Critical Decrease the memory reservations on the Organisation VDC object. Add more memory resources to the Organisation VDC object. VMware, Inc. 33

34 Table 9 1. Alert Definitions (Continued) Alert Name Object Type Symptom Impact Severity Recommendation VDC has high CPU workload VDC General Allocation Model = 2 OR 3 AND CPU Usage Used (%) > 80% Performance Warning Migrate virtual machines to a different virtual data center. Power off unused virtual machines. VDC has high CPU workload VDC General Allocation Model = 2 OR 3 AND CPU Usage Used (%) > 90% Performance Immediate Migrate virtual machines to a different virtual data center. Power off unused virtual machines. VDC has high CPU workload VDC General Allocation Model = 2 OR 3 AND CPU Usage Used (%) > 95% Performance Critical Migrate virtual machines to a different virtual data center. Power off unused virtual machines. VDC has high memory workload VDC General Allocation Model = 2 OR 3 AND Memory Used (%) > 80% Performance Warning Migrate virtual machines to a different virtual center. Power off unused virtual machines. VDC has high memory workload VDC General Allocation Model = 2 OR 3 AND Memory Used (%) > 90% Performance Immediate Migrate virtual machines to a different virtual data center. Power off unused virtual machines. VDC has high memory workload VDC General Allocation Model = 2 OR 3 AND Memory Used (%) > 95% Performance Critical Migrate virtual machines to a different virtual data center. Power off unused virtual machines. VDC is running out of available networks VDC Network Available Networks < 1 Capacity Critical Remove unused networks from the VDC object type. Request additional network from the provider. VDC is running out of storage space VDC Storage General Used (%) > 80% Capacity Warning Remove unused virtual machines or templates. Request additional storage. VDC is running out of storage space VDC Storage General Used (%) > 90% Capacity Immediate Remove unused virtual machines or templates. Request additional storage. VMware, Inc. 34

35 Table 9 1. Alert Definitions (Continued) Alert Name Object Type Symptom Impact Severity Recommendation VDC is running out of storage space VDC Storage General Used (%) > 95% Capacity Critical Remove unused virtual machines or templates. Request additional storage. is not available General Enabled=0 OR General Status=0 Availability Critical Ensure the virtual data center is enabled in vcloud Director. Enable the virtual data center in vcloud Director if the virtual data center is not enabled. has unexpected high CPU workload has unexpected high CPU workload has high CPU workload has high CPU workload has high CPU workload has high memory workload CPU Usage Used (%) > Dynamic Threshold AND CPU Usage Used (%) > 80% CPU Usage Used (%) > Dynamic Threshold AND CPU Usage Used (%) > 90% CPU Usage Used (%) > 80% CPU Usage Used (%) > 90% CPU Usage Used (%) > 95% Memory Used (%) > 80% Performance Warning Migrate virtual machines to a different virtual data center. Power off unused virtual machines. Performance Immediate Migrate virtual machines to a different virtual data center. Power off unused virtual machines. Performance Warning Migrate virtual machines to a different virtual data center. Power off unused virtual machines. Performance Immediate Migrate virtual machines to a different virtual data center. Power off unused virtual machines. Performance Critical Migrate virtual machines to a different virtual data center. Power off unused virtual machines. Performance Warning Migrate virtual machines to a different virtual data center. Power off unused virtual machines. VMware, Inc. 35

36 Table 9 1. Alert Definitions (Continued) Alert Name Object Type Symptom Impact Severity Recommendation has high memory workload Memory Used (%) > 90% Performance Immediate Migrate virtual machines to a different virtual data center. Power off unused virtual machines. has high memory workload Storage General Used (%) > 80% Capacity Warning Remove unused virtual machines or templates. Request additional storage. is running out of storage space Storage General Used (%) > 90% Capacity Immediate Remove unused virtual machines or templates. Request additional storage. is running out of storage space Storage General Used (%) > 95% Capacity Critical Remove unused virtual machines or templates. Request additional storage. storage policy is running out of storage space Storage Policy Storage Used (%) > 80% Capacity Warning Remove unused virtual machines or templates. Request additional storage. storage policy is running out of storage space Storage Policy Storage Used (%) > 90% Capacity Immediate Remove unused virtual machines or templates. Request additional storage. storage policy is running out of storage space Storage Policy Storage Used (%) > 95% Capacity Critical Remove unused virtual machines or templates. Request additional storage. vcloud datastore is running out of disk space vcloud Datastore General Status = 1 AND Storage Used (%) > 80% Capacity Warning Add more capacity to the datastore. Change the storage policy for some virtual machines to migrate to a different datastore. Delete unused snapshots of virtual machines. Delete any unused templates of the datastore. VMware, Inc. 36

37 Table 9 1. Alert Definitions (Continued) Alert Name Object Type Symptom Impact Severity Recommendation vcloud datastore is running out of disk space vcloud Datastore General Status = 1 AND Storage Used (%) > 95% Capacity Critical Add more capacity to the datastore. Change storage policy for some virtual machines to migrate to a different datstore. Delete unused snapshots of virtual machines. Delete any unused templates in the datastore. vcloud host is not available vcloud Host General Available = 0 OR General Enabled = 0 OR General Ready = 0 OR General Status = 0 Availability Warning Check the application and system event log details. Take the host out of maintenance mode. Prepare the host. vcloud network pool is running out of networks vcloud Network Pool Network Network Pool Used (%) > 80% Capacity Warning Increase the network pool size. Add additional network to the network pool.. vcloud network pool is running out of networks vcloud Network Pool Network Network Pool Used (%) > 90% Capacity Immediate Increase the network pool size. Add additional network. vcloud network pool is running out of networks vcloud Network Pool Network Network Pool Used (%) > 75% Capacity Critical Increase the network pool size. Add additional network. vcloud vcenter is not available vcloud vcenter General Chain Length > 5 Availability Critical Check the application and system event log details. Restart the affected service, daemon, or server. vcloud Virtual Machine snapshot chain length is getting high vcloud Virtual Machine General Chain Length > 15 Configuration Immediate Remove the virtual machine snapshots. Consolidate the virtual machines. vcloud virtual machine snapshot chain length is getting high vcloud Virtual Machine General Chain Length > 25 Configuration Critical Remove the snapshots. Consolidate virtual machine. VMware, Inc. 37

38 Table 9 1. Alert Definitions (Continued) Alert Name Object Type Symptom Impact Severity Recommendation vcloud virtual machine has large disk snapshots vcloud Virtual Machine General Snapshot Size (GB) > 1 Configuration Warning Remove the snapshots. Consolidate the virtual machine. VDC network is running out of IP addresses VDC Network Network Network Pool Used (%) > 80% Capacity Warning Remove unused virtual machines or templates. Request additional IP addresses. VDC network is running out of IP addresses VDC Network Network Network Pool Used (%) > 90% Capacity Immediate Remove unused virtual machines or templates. Request additional IP addresses. VDC network is running out of IP addresses VDC Network Network Network Pool Used (%) > 95% Capacity Critical Remove unused virtual machines or templates. Request additional IP addresses. VDC storage policy is running out of storage space VDC Storage Policy Storage Used (%) > 90% Capacity Warning Remove unused virtual machines or templates. Request additional storage. VDC storage policy is running out of storage space VDC Storage Policy Storage Used (%) > 90% Capacity Immediate Remove unused virtual machines or templates. Request additional storage. VDC storage policy is running out of storage space VDC Storage Policy Storage Used (%) > 95% Capacity Critical Remove unused virtual machines or templates. Request additional storage. vcloud External network IP Pool is running out of IP addresses vcloud External Network General Status = 1 AND Network Network Pool Used (%) > 80% Capacity Warning Allocate additional IP addresses. Create an additional vcloud External Network. vcloud external network IP pool is running out of IP addresses vcloud External Network General Status = 1 AND Network Network Pool Used (%) > 90% Capacity Immediate Allocate additional IP addresses. Create an additional vcloud External Network. VMware, Inc. 38

39 Table 9 1. Alert Definitions (Continued) Alert Name Object Type Symptom Impact Severity Recommendation vcloud external network IP pool is running out of IP addresses vcloud External Network General Status = 1 AND Network Network Pool Used (%) > 95% Capacity Critical Allocate additional IP addresses. Create an additional vcloud External Network. vapp is expired vapp Others is_expired = 1 Availability Warning Renew the lease of the vapp. is disabled is disabled Health Warning None vapp has expired vapp as Powered Off vapp vapp has expired Health Warning Renew vapp Lease vapp vapp has Powered Off Health Immediate None vapp is in Suspended State vapp vapp is in Suspended State Health Warning None vapp is in mixed state ( one or more VMs powered off) vapp vapp is in mixed state ( one or more VMs powered off) Health Warning None Failed to create vapp vapp Failed to create vapp Health Critical None vapp is inconsistent state vapp vapp is in in-consistent state Health Critical None vapp waiting for input vapp vapp waiting for input Health Immediate None vapp is in unresolved state vapp vapp is in unresolved state Health Warning None Note In Table 5-1, with reference to allocation models, 1=Pay-as-you-go-model, 2=Allocation Pool Model, and 3=Reservation Pool Model. The following are informational symptoms that do not have associated alerts generated. Table 9 2. Informational symptoms Symptom Name Object Type Symptom Severity VDC is allocation pool model VDC is reservation pool model VDC General Allocation Model = 2 Info VDC General Allocation Model = 3 Info VMware, Inc. 39

40 Table 9 2. Informational symptoms (Continued) Symptom Name Object Type Symptom Severity VDC is a payas-you-go model vapp is in Mixed State (one or more VMs are powered off) VDC General Allocation Model = 1 Info vapp General Status = MIXED Warning vapp is Powered Off vapp General Status = POWERED_OFF vapp Powered On vapp General Status = POWERED_ON vapp is in Suspended State vapp General Status = SUSPENDED Immediate Info Warning vapp has expired vapp General is_expired = 1 Info vcloud virtual machine powered off vcloud virtual machine powered on vcloud virtual machine powered suspended vcloud Virtual Machine General Status = POWERED_OFF vcloud Virtual Machine General Status = POWERED_ON vcloud Virtual Machine General Status = SUSPENDED Info Info Info VMware, Inc. 40

41 Management Pack for vcloud 10 Director Reports A report is a scheduled snapshot of views. The Management Pack for vcloud Director provides a variety of report templates. Table Management Pack for vcloud Director Name of Report [vcloud Director] - Distribution Report [vcloud Director] - Summary Report [vcloud Director] - Detailed Report [vcloud Director] - Catalog Items Cost and Price [vcloud Director] - Cost and Price [vcloud Director] - to VDC Mapping [vcloud Director] - to VM Mapping [vcloud Director] - VDC Cost and Price [vcloud Director] - VDC to vapp and vapp Templates Mapping [vcloud Director] - VDC to VM Mapping [vcloud Director] - vapp and vapp Templates Cost and Price [vcloud Director] - vapp to VM Mapping Description This report provides a distributed view of the utilization of vcloud Director objects such as cloud cell, organization, organization vdc, and providor vdc. This report provides a detailed view of vcloud Director objects such as the vcloud network pool, organization vdc storage policy, provider vdc and other areas providing additional detail about key metrics for each object type. This report provides a detailed view of vcloud Director objects such as the vcloud network pool, vdc storage policy, provider vdc and other areas providing additional detail about key metrics for each object type. This report provides the list of catalog items like media and vapp templates, and the cost associated with each catalog item. This report provides the list of organizations and the cost associated with it. This report provides the list of organizations mapped to its corresponding organization VDC. This report provides the list of organizations mapped to its corresponding VM. This report provides the list of organization vdcs and the cost associated with it. This report provides the list of organization vdcs mapped to its corresponding vapp and vapp templates. This report provides the list of organization vdcs mapped to its corresponding VM. This report provides the list of vapps and vapp templates and the cost associated with it. This report provides the list of vapps mapped to its corresponding VM. VMware, Inc. 41

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